Ehi Sip
Renfrewshire Council · 20 November 2025
Back to Finance, Resources and Customer Services Policy Board — 20 November 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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PUBLIC To: Finance, Resources and Customer Services Policy Board On: 20 November 2025 Report by: Director of Environment, Housing & Infrastructure Heading: Environment, Housing & Infrastructure - Service Improvement Plan 2025-28 Mid-Year Monitoring Report 1. Summary 1.1 The Environment, Housing & Infrastructure Service Improvement Plan 2025- 28 was approved by the Finance, Resources and Customer Services Policy Board on 12 June 2025. The plan sets out the priorities for the development of the service over a three-year period. 1.2 The Service Improvement Plan is part of a suite of documents which describe the strategic direction of the Service and the Council, and also includes the Council Plan, Community Plan, Risk Management Plan and the Workforce Plan. 1.3 The Service Improvement Plan sets out the actions which will ensure continuous improvement across the service and the performance indicators which ensure the impact can be measured. These reflect the priority themes of the new Council Plan which was approved by Council on 29 September 2022. 1.4 This report contains details of Environment, Housing & Infrastructure Services performance, and achievements over the period 1 April 2025 to 30 September 2025. The main purpose of the report is to provide: • details of the key achievements of the service over the period. • an update on changes made to the action plan and scorecard to reflect the new Council Plan themes. • a progress update on implementing the action plan linked to the 2025- 2028 Service Improvement Plan. • an assessment of performance in relation to the service scorecard of core performance indicators; and
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PUBLIC • an overview of priorities for the service over the next six months. 1.5 Over the past six months, the service has made good progress in delivering positive outcomes for Renfrewshire and its residents. This includes through the actions within the Service Improvement Plan and also other areas of activity which did not form part of the Service Improvement Plan actions which have subsequently arisen over the first six months of 2025/26. 1.6 To compliment the six-monthly update on the Service Improvement Plan, a Service Update report is presented to each cycle of the Finance, Resources and Customer Services Policy Board. This report will provide an overview of key service activities, an operational performance update on the services and key projects and updates on any other relevant changes to service areas covered within the remit of the Board. 2. Recommendations It is recommended that the Finance, Resources and Customer Services Policy Board note: 2.1 The contents of this report. 2.2 The progress to date on delivering the actions contained within the Environment, Housing & Infrastructure - Service Improvement Plan. 2.3 The current performance of the service as measured by the scorecard indicators. 3. Background 3.1 The Service Improvement Plan is a comprehensive statement of the outcomes the service aims to achieve, and the actions it will take to achieve these. It fits within the wider planning framework of the Council by taking account of Community Planning themes and Council priorities as set out in the new Council Plan which was refreshed in June 2024. It enables elected members to have oversight of developments within the service and to consider and develop policy options which reflect customer need and resource availability. 3.2 The Service Improvement Plan also provides a mechanism by which elected members can evaluate the performance of the service. The appendix to the plan contains an action plan and performance indicators against which progress can be measured. This mid-year monitoring report provides an update on progress against the 2025-2028 plan. 3.3 Section 4 gives details of service activity and achievements over the period
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PUBLIC April-September 2025. Section 5 discusses actions delayed since the Service Improvement Plan was approved. Section 6 provides a narrative on performance against the scorecard included as Appendix 1. 3.4 An outturn report detailing full-year performance will be brought before this board in spring 2026. 4. Service Update and Key Achievements April-September 2025 Key Achievements 4.1 Environment, Housing & Infrastructure continues to deliver essential frontline services across Renfrewshire. Key achievements for Environment, Housing & Infrastructure under the remit of the Finance, Resources and Customer Services Policy Board are detailed throughout the action plan and performance indicators in the Appendix. 5. Areas where actions have been delayed 5.1 All actions within the action plan are on plan within their timescale. 6. Progress against performance measures 6.1 Environment, Housing & Infrastructure Services has 14 performance indicators in its current scorecard within the remit of this policy board, 10 are reported quarterly and 4 reported annually. Implications of the Report 1. Financial – The Service Improvement Plan highlights resourcing pressures arising from increasing demand for services and the current financial environment. 2. HR & Organisational Development – The Service Improvement Plan also highlights workforce development and wellbeing considerations. 3. Community/Council Planning – The report details a range of activities which reflect Council and Community Planning themes and a direct link to the delivery of the Council Plan. 4. Legal – none. 5. Property/Assets – none. 6. Information Technology – Service developments relating to information
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PUBLIC technology are key enablers of service improvement and modernisation and support service-level and corporate objectives. 7. Equality & Human Rights - The Recommendations contained within this report have been assessed in relation to their impact on equalities and human rights. No negative impacts on equality groups or potential for infringement of individuals’ human rights have been identified arising from the recommendations contained in the report. If required following implementation, the actual impact of the recommendations and the mitigating actions will be reviewed and monitored, and the results of the assessment will be published on the Council’s website. 8. Health & Safety – none. 9. Procurement – none. 10. Risk – Risks related to the delivery and management of services are regularly monitored and included in Renfrewshire Council’s Corporate and Strategic Risk Registers. 11. Privacy Impact – none. 12. COSLA Policy Position – none. 13. Children’s Rights - none 14. Climate Change – A section of the actions and performance indicators within the SIP covers the ‘Green’ theme of Renfrewshire’s Council Plan which highlights activities across the Council to tackle climate change. List of Background Papers: Finance, Resources and Customer Services Policy Board 12 June 2025 Item 19 - Environment, Housing and Infrastructure – 2025-28 Service Improvement Plan Author: Gordon McNeil, Director of Environment, Housing and Infrastructure, Email: gordon.mcneil@renfrewshire.gov.uk
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ENVIRONMENT, HOUSING AND INFRASTRUCTURE SERVICES SERVICE IMPROVEMENT PLAN 2025-2028 Six monthly progress update November 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level WELCOME TO OUR SIX-MONTHLY UPDATE This update reflects on the first six months of our Service Improvement Plan, highlighting areas where we are already making progress and some areas we want to focus on more, perhaps because performance isn’t moving in the direction we anticipated or because of other pressures or factors that makes this even more of a priority for us. The following pages shine a spotlight on some great projects or practice and highlight areas where we’d like to improve or develop further. At a service level, there is a stronger focus on some of the Council Plan Strategic Outcomes than others. Towards the end of this document, you’ll find a full update against all the actions and performance indicators we use to measure progress. We report on 14 performance indicators, 10 are reported quarterly and 4 reported annually.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ABOUT US This update covers the Environment, Housing and Infrastructure service areas within the remit of Finance, Resources and Customer Services Policy Board. These are: Facilities & Property Services covers four key service areas: • Soft Facilities Management - cover janitorial, cleaning, catering, caretaking, housekeeping and school crossing patrollers • Building Services - cover building services operations, compliance, repairs and maintenance for housing and public buildings • Hard Facilities Management - responsible for overseeing compliance, repairs and maintenance in schools and public buildings, life cycle maintenance in schools & public buildings and PPP contract management • Technical Services is a multi-disciplinary design/consultancy team commissioned by Council departments to deliver projects, including capital works.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN Place: Partnership working informs the facilities management provision across new developments. The delivery and turnaround of void properties review continues to work towards returning properties to the letting pool as soon as possible. The Strategic Property review across the Council estate is progressing well. Economy: Environment, Housing & Infrastructure continue to provide apprenticeship and trainee opportunities across services, encouraging positive destinations. Green: Renfrewshire’s focus on the journey to Net Zero is supported by efforts in Facilities and Property Services through new build e.g. Passivhaus or retrofitting/future proofing the property portfolio
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level PLACE Achievements • By 30 September 2025, void rent loss (excluding Homeless Persons’ Units) had been reduced to 2.93% and net void turnaround time had been reduced to 30.49 days. The Single Voids Team continues to work well in reducing the Average re-let time. The pilot has been further extended to as late as 31 March 2026. • A robust Business Plan for Building Services has been produced and reviewed by consultant. • A Lifecycle Capital Project for various minor upgrade works on CAMIS has been set up. • Large capital projects highlighted in June 2025 are all on target to be completed by their respective project milestones by end September 2025. • A new 3G surface has been laid at Dargavel PS. Upgrades to 2 MUGAs also complete. • Percentage of overall repairs completed has improved in quarter 2 from quarter 1 and is better than the target of 95%. Priorities till March 2026 • Close working continues on resolving any long-term issues and plans are being made to introduce more Planned Preventative Maintenance (PPM) across key sites. • Planned preventative maintenance and reactive repairs to public buildings in Renfrewshire including schools are being progressed. The Life Cycle Capital Plan has been developed for the next 4/5 years and a further 3 schools have been added. • An electronic job management and stores system program has been impacted by the identification of a number of further testing and update issues. We continue to manage this process in partnership with our supplier. Continuing work on the repairs and maintenance elements of the new Housing system (Housing Innovation Project). • Strategic Property Review across Renfrewshire Council estates continue to be rationalised as and when required e.g. Robertson Centre/leased Records store, including discussion around Community Asset Transfers (CAT). Structure of service changing and recruitment of staff to drive forward the Strategic Property Programme. • Review of repairs data will drive investment needs across all sectors as required. Enhanced planned maintenance is being explored across the estate, however with greater focus on the newer larger capital projects for now (e.g. Paisley Museum and the new build school projects). • Continue to provide support to organisations to assist with community asset transfers. Minor packages will be developed.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ECONOMY Achievements • Project Search celebrated 10 Year Anniversary, Soft FM was awarded Project Search Mentor Award as recognition of the support offered to interns over the last 10 years. • Soft FM has 7 Project Search Interns in roles across the service. • Soft FM supported “Career Ready Scotland” initiative, providing a link between schools and Renfrewshire Council job opportunities • Of the 6 trainees, 3 secured a permanent post within Soft FM. All 6 trainees were presented with certificates for the recognised courses they successfully completed • In Building Services, 5 youth apprentices and 2 adult apprentices have now commenced their apprenticeship journeys. A number of 4th year apprentices are completing their portfolio of work. On completion of their qualifications, 6 of the 4th year apprentices have secured full-time employment within Building Services.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level FAIR Achievements • A range of initiatives are in place to encourage more children to attend school meals. • 5 school kitchens enhanced to allow partial cooking facilities to improve the quality of food being served (West Primary, Williamsburgh Primary, St Fergus Primary, Lochwinnoch Primary and Lochfield Primary). • Refurbishment of Heriot Primary and Our Lady of Peace were completed in time for the new school term in August 2025. Kilbarchan and St Margaret’s both completed in October 2025. • The Annual Survey to parents and pupils through Learning Platform and Community Groups (Fairer Renfrewshire) and Social Media. Received 1,507 responses in February 2025, was used to help produce the new 2025 menu. • 8 Cobotic cleaners have been purchased and are in use across the different school since August 2025 Priorities till March 2026 • Pre Order App will reduce queues in High Schools, app currently in Park Mains HS and Castlehead HS, will be rolled out to other High schools late 2025/2026. • We continue to work with Children’s Services to create a Breakfast Service alongside existing provisions to ensure all children have the option of breakfast before the school day. • Manual process in place to identify Scottish Child Payment pupils in P6/7 who qualify for frees school meal. On going work with Scottish Government to identify all P6/7 pupils in receipt of Scottish Child Payment that qualify for free school meal. • Dining tables and ovens across the school estate are being renewed at a cost of £337k.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level GREEN: LEADING RENFREWSHIRE TO NET ZERO The Carbon Management Plan is 90% complete and will be submitted to the ILE Board in November 2025 with the final project details for each service area. The full recycling facilities within Renfrewshire House will be implemented. Sustainability Team progressing with scoping of work required including completing a bin audit within Renfrewshire House and liaising with key colleagues including Facilities Management and Procurement. Exploring expansion of solar PV and other renewables on council buildings potentially including Unit 5 at the Depot. This is now approved as part of the 2025/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project. Develop Climate Change Impact Assessments process across appropriate projects. Currently being piloted across a number of Project Management Unit led projects to help inform further development of the process and criteria prior to being finalised and rolled out across the Council. Achievements Priorities till March 2026 Our plan looking to expand Building Management Systems to reduce energy use and water use was approved as part of a 2025/26 Climate Capital Programme. The project has been planned into 3 phases of building installations, and phase 1 implementation is nearing completion.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Priorities till March 2026 Living our Values: making a difference together Achievements • Direct support by the EHI senior leadership Team to the Renfrewshire Promise Team. • Ongoing support for Renfrewshire’s Promise Approach through active participation in: Renfrewshire’s Promise Oversight Group Relevant workstreams and strategic groups. • The service has continued collaboration with partners to develop tailored, affordable Housing Pathways for Care Experienced young people. • We continue to maintaining the commitment to eradicating youth homelessness, aligning with strategic priorities and local initiatives. • There are 380 Renfrewshire Promise Keepers across the network, and we are continuing to raise awareness and promote awareness of The Promise across homeless and housing services, embedding/aligning its principles where appropriate. • Actively raise awareness of Renfrewshire’s Promise Keeper Network and Renfrewshire’s Language Policy. • Encouraged team-wide completion of The Promise i-learn module across EHI. • Supported council-led initiatives to recruit Care Experienced young people, including: The Guaranteed interviews for Care Experienced applicants meeting essential criteria.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level ACTIONS AND INDICATORS Full list November 2025
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with colleagues to advise on facilities management requirements at new developments e.g. Paisley Grammar and the handover of upgraded properties e.g. Paisley Town Hall 31 December 2025 Extensive work in regards to communication and collaboration has continued for sites that remain in the building process or have been handed over in recent years. Facilities Management have been discussing both Paisley Grammar School Community Campus (PGSCC) and Thistle PS in relation to a new Building Manager, Building Information Modelling, maintenance of the building as well as cleaning, catering and janitorial services. In relation to handover of public buildings, close working continues on resolving any long- term issues and plans being made to introduce more Planned Preventative Maintenance (PPM) across key sites As part of the new Department, Officers will work together to review the delivery and turnaround of void properties across Renfrewshire to minimise times, wherever possible, to allow properties to be re-let. 31 March 2026 By 30 September 2025, void rent loss (excluding Homeless Persons’ Units) had been reduced to 2.93% and net void turnaround time had been reduced to 30.49 days. The Single Voids Team continues to work well in reducing the Average re-let time. The pilot has been further extended to as late as 31 March 2026. Building Services continue to perform consistently over this period with the turnaround time remaining between 14 – 16 days. Review and strategically plan both proactive planned preventative maintenance and reactive repairs to public buildings in Renfrewshire including schools 31 March 2026 Boiler replacement programme has now progressed to the install stage and a number have now been actioned. This information has been fed back to Hubwest Net Zero Collaboration Group. Condition Survey investment had to be realigned due to the Learning Estate Strategy however 5 alternative schools have now been identified, and commissions have been raised. Further to this, the Life Cycle Capital Plan has been developed for the next 4/5 years and a further 3 schools have been added. Continue to review and deliver an electronic job management and stores system. 31 December 2025 The ongoing implementation program has been impacted by the identification of a number of further testing and update issues. This has resulted in the application of several version patches, leading to further testing. Several issues remain outstanding and in development, and we continue to manage this process in partnership with our supplier. We anticipate updates by December 2025. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Lead and drive the Strategic Property Review across Renfrewshire Council’s estate. 31 March 2026 Following on-going discussions, a paper will be presented to the Infrastructure, Land and Environment Policy Board in due course to close the review of the properties. A lot of data has been gathered and this will highlight the buildings that required to be focused on and potentially rationalised or use better. An action plan is being devised and the recruitment of a Lead Facilities Manager – Strategy and Development is in progress to drive this forward. Buildings continue to be rationalised as and when required e.g. Robertson Centre/leased Records store, including discussions around Community Asset Transfers (CAT). Work with Savills to produce a robust business plan that looks at the short medium and long term for Building Services. 31 March 2026 A robust Business Plan has been produced and reviewed by consultant. A paper will be taken to the Finance, Resources and Customer Services Policy Board outlining the works undertaken by Building Services and the current workforce/trades etc. Whilst it will not give all information, it will allow Elected Members and Clients to understand the excellent work undertaken by the Building Services team. Develop and focus on repairs and compliance - short-, medium- and long-term plan on property portfolio. 31 March 2026 To relieve pressures on the repairs budget, Officers have set up a Lifcycle Capital Project for various minor upgrade works on CAMIS. This should also limit the need for budget transfers by our finance partners. Budget pressures still remain though, however is being closely monitored. Meetings with Building Services continues and further measures have been put in place - KPI data review and job classification analysis. Financial data however remains a challenge, but is under constant review. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Continue to develop large capital projects, including schools for Renfrewshire Council. 31 March 2026 Projects highlighted in June 2025 are all on target to be complete their respective project milestones by End September ’25. We will deliver an additional funding of 1 million on repairs and compliance within council buildings. 31 March 2026 Review of repairs data will drive investment needs across all sectors as required. Enhanced planned maintenance is being explored across the estate however with greater focus on the newer larger capital projects for now (e.g. Paisley Museum and the new build school projects) We will deliver a programme of pitch upgrades. 31 March 2026 Works have progressed and a new 3G surface has been laid at Dargavel PS which also now allows more community use). Upgrades to 2 MUGAs also complete and we are currently in discussion with Children Services re red blaes/grass pitches. We will provide support for organisations to assist with community asset transfers. 31 March 2026 Investment in community buildings is being explored, with some initial survey work started. Minor work packages will be developed further in due course. The due date will be extended beyond March 2026 to allow works to continue for properties moving towards CAT. PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2024/25 2025/26 Q1 2025/26 Q2 2025/26 Explanation of performance Value Target Target Value Value % of Overall repairs completed within time by building services 93.2% 95% 95% 93.36% 94.24% Please note this is 5-month position and just under annual target. % of Council Housing Emergency Repairs Completed New PI for 25/26 99% 98.34% 98.87% 6,449 emergency repairs were received within the first six months of 25/26, 6,358 were completed within target. Overall completion was 98.6%. % of compliance tasks undertaken per year –Statutory compliance for public buildings 87% 90% 90% 92% 86% Good performance across compliance tasks within the portfolio, however, slightly below the target of 90% PLACE
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Provide employment, training, and apprenticeship opportunities for identified groups of young people in Renfrewshire. 31 March 2026 Project Search celebrated 10 Year Anniversary, Soft FM was awarded Project Search Mentor Award as recognition of the support offered to interns over the last 10 years. Currently, Soft FM has 7 Project Search Interns in roles across the service. In addition, Soft FM supported “Career Ready Scotland” initiative, providing a link between schools and Renfrewshire Council job opportunities Of the 6 trainees, 3 secured a permanent post within Soft FM. The others were passed to Invest to support future employment. All 6 were presented with certificates for the recognised courses they successfully completed A further 6 trainees started in August 2025 and will follow the same training plan for 6 months. In Building Services, 5 youth apprentices and 2 adult apprentices have now commenced their apprenticeship journeys. A number of 4th year apprentices are completing their portfolio of work in conjunction with the college in order to gain their full qualifications. Pending the completion of their qualifications 6 of the 4th year apprentices have secured fulltime employment within Building Services. We continue to work with Invest and now have additional trainees within the service. ECONOMY
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Work with Children’s Services/pupils to improve the uptake of UFSM, FSM and paid meals in both Primary and Secondary Schools 31 March 2026 The following initiatives are in place to encourage more children to attend school meals:- • Taster session for P1 children at the start of the school term • Taster sessions are offered to children in Primary with packed lunches • Promote school meals through Head Teacher comms to parents (Glow Accounts/Newsletters) • Meet with children/parents/Fairer Renfrewshire to discuss menu options and obtain feedback on current menu. Follow up with Taster session for new menu items Pre Order App will reduce queues in High Schools, app currently in Park Mains HS and Castlehead HS, will be rolled out to other High schools late 2025/2026. Work with Children’s Services to provide a healthy breakfast to school pupils where possible. 31 March 2026 We continue to work with Children’s Services to create a Breakfast Service that will work alongside existing provisions, with the aim to ensure all children have the option of breakfast before the school day. £1.273m capital investment from Scottish Government to continue to enhance the dining experience in schools for delivery of SCP for P6/7 pupils. 31 August 2025 5 school kitchens enhanced to allow partial cooking facilities to improve the quality of food being served. (West, Williamsburgh, St Fergus, Lochwinnoch and Lochfield). Manual process in place to identify SCP pupils in P6/7 who qualify for frees school meal, continue to work with Scottish Government to identify ALL SCP pupils P6/7 that qualify for free school meal. FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Continue to collaborate with Property and Technical to implement kitchen refurbishment in 4 schools £700k one off revenue funding to improve the dining rooms across the school estate. 31 March 2026 Refurbishment of Heriot Primary and Our Lady of Peace were completed in time for the new school term in August 2025. Kilbarchan and St Margaret’s both completed in October 2025 £337k funding received and is being used to renew dining tables and ovens across the school estate. Continue with Annual Survey to parents and pupils through Learning Platform and Community Groups (Fairer Renfrewshire) and Social Media. 31 March 2026 Last survey sent February 2025, 1,507 responses, feedback used to help produce the new 2025 menus (June for Primary and August for Secondary). Purchase Cobotics and implement a new robotics cleaning system in selected schools to improve the service provided. 31 March 2026 8 Cobotic cleaners purchased and in use for new school term in August 2025 in schools below: Castlehead High, Renfrew High, Trinity High, Park Mains High, Gryffe High, Johnstone High, St James’ Primary, Riverbrae ASN School FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level Indicator Current Status 2024/25 2025/26 Q1 2025/26 Q2 2025/26 Explanation of performance Value Target Target Value Value % uptake of free school meals in primary schools 52.5% 60% 60% 55.7% 56.4% The Q2 figure of 56.4% is slightly below the target of 60% but shows improvement from 55.7% in Q1. Officers continue to work with Children’s Services and individual schools to increase uptake. % uptake of free school meals in secondary schools 41.3% 42% 42% 35.5% 45% The Q2 figure of 45% is above the target of 42% and shows improvement from 35.5% in Q1. Officers continue to work with Children’s Services and individual schools to increase uptake. FAIR
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Implement full recycling facilities within Renfrewshire House March 2026 Sustainability Team progressing with scoping of work required including completing a bin audit within Renfrewshire House and liaising with key colleagues including Facilities Management and Procurement. Exploring expansion of solar PV and other renewables on council buildings March 2026 This is now approved as part of a 25/26 Climate Capital Programme. Energy Team is currently liaising with procurement as a first step in the project. Development of investment grade business cases for 2 potential district heating networks. 1 Paisley central, 1 expansion of AMIDS. Summer 2025 The development of Business Cases for both networks continues and has now progressed to a key final phase of the project. The programme timeline has been extended from the initial agreed plan due to the requirement for further exploration and analysis activity. Look to expand Building Management Systems to reduce energy use and water use. March 2026 This was approved as part of a 25/26 Climate Capital Programme. The project has been planned into 3 phases of building installations, and phase 1 implementation is nearing completion. Phase 2 is planned to begin in September/October 25. Develop the following strategies and plans - • Renfrewshire’s Adaptation Plan • Renfrewshire’s Circular Economy Strategy • Renfrewshire Council’s Carbon Management Plan (CMP) March 2026 • Sustainability Strategy Lead Officer now in post and will lead on the development of this plan. Key themes have been identified through previous engagement, with further external, community engagement to follow. • Sustainability Strategy Lead Officer now in post and will lead on the development of this plan. Key themes have been identified through previous engagement, with further external, community engagement to follow. • The CMP is currently being finalised with the final project details for each service area. The plan will be submitted to the next ILE board for approval. Develop Climate Change Impact Assessments process across appropriate projects. March 2026 Currently being piloted across a number of Project Management Unit led projects. This will help to inform further development of the process and criteria prior to being finalised and rolled out across the Council. Delivering the Council Plan - GREEN
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES What we will do Due Date Status Progress Update We will continue to develop and support our workforce through training and development demonstrating our value as a learning organisation. March 2026 • The Service Development Team continue to support employees to undertake a range of training including mandatory training. • To date 49% of frontline employee have completed mandatory toolbox talks and 85% of network staff have completed mandatory training on iLearn. • Training courses have included driver training, First Aid, Health & Safety and specific role specific training such as Chainsaw training. • Soft FM “job characteristic” project is still at an early stage and will be progressed subject to further discussion with Corporate Teams, in the second half of 2025/26. Longer term this work will be used to inform identification of training requirements across EHI. We will support wider employee health and wellbeing across Environment, Housing, Infrastructure. March 2026 • In response to the Employee Survey 2024 to support the opportunity fore more regular time and engagement between managers/ supervisors and employees a “Personal Development Plan” (PDP) for networked staff has recently been launched. This template supports employees to reflect on achievements and challenges, agree objectives and identify training support required. • Work is ongoing to promote health and wellbeing across EHI and more front-line staff are trained as Metal Health First Aiders. • The NHS Wellbeing Calendar themes will be considered to deliver more focussed and appropriate activities to increase awareness and offer support to the health and wellbeing of staff. We recognise that Health & Safety is an integral part of our business. We will deliver our actions outlined in the Environment, Housing & Infrastructure (EHI) Health & Safety Plan 2025 – 2028. March 2026 • The review of the EHI Quality, Health and Safety manual and related documentation will be undertaken in the second half of 2025/26. • IOSH Managing Safely has been rolled out to 56 managers, supervisors and employees across EHI. An additional 9 Senior Managers undertook IOSH Leading Safely. Further courses will be run during 2025/26, and Housing Services are progressing similar training focused on that service needs. • Work to undertake health and safety internal audits will be undertake in the second half of 2025/26.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level What we will do Due Date Status Progress Update Develop and undertake a Strategic Property Review of Council operational, non-operational and surplus assets 31 March 2026 Following on-going discussions, a paper will be presented to the Infrastructure, Land and Environment Policy Board in due course to close the review of the properties. A lot of data has been gathered and this will highlight the buildings that required to be focused on and potentially rationalised or use better. An action plan is being devised and the recruitment of a Lead Facilities Manager is in progress to drive this forward. Buildings continue to be rationalised as and when required e.g. Robertson Centre/leased Records store, including discussions around Community Asset Transfers (CAT). Continue to develop Technical Unit officers' skills, and knowledge in any statutory, legislative or technical standards relevant to the industry. An ongoing action dependent on changes to industry standards Professional Development is monitored by each individual and mandatory for renewal of their registered body. Additional Health and Safety courses (IOSH & CSCS) are being undertaken by relevant employees requiring the training. Implement an annual workplace training programme for relevant construction related graduate courses. January 2026 Progress continuing to replace appointments which have come to an end. Work is being undertaken to ensure this is repeated year-on-year. Challenges regarding recruitment before positions have been vacated are being addressed, as students/graduates/vocational employees need to be recruited before their college/university comes to maintain continuity of workforce and recruitment of the best possible candidates. Develop an internal alternative to REHIS for corporate use on I Learn. Working in collaboration with EHOs and other relevant service users. March 2026 Renfrewshire Council Level 2 Food Safety course being developed and very near completion. This will include 10 iLearn courses and an exam and will fully replace REHIS. LIVING OUR VALUES
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value Average number of workdays lost through sickness absence per employee (FTE) (cumulative) 15.41 13.7 13.7 3.25 3.32 The cumulative total so far for 25/26 is 6.57 days lost which is lower than cumulative total at the same time last year 24/25 which was 7.73 days lost. % of Members enquiries completed within timescale 89.2% 85% 85% 86% 87% In the first six months of 2025/26 Environment, Housing & Infrastructure received 4,934 members enquiries of which 87% were responded to within timescale. % of frontline resolutions dealt with within timescale 62% 85% 85% 58% 79% In the first six months of 2025/26 Environment, Housing & Infrastructure received 5,240 front line resolutions of which 68% were responded to within timescale. Please note for September there are 14 frontline complaints still outstanding but are within timescale – and have not been included in Q2 figure. % of complaint investigation completed within timescale 50% 85% 85% 45% 67% In the first six months of 2025/26, Environment, Housing & Infrastructure received 289 investigations of which 56% were responded to within timescale. Please note for September there are 62 complaint investigations still outstanding but are within timescale – and have not been included in Q2 figure. % of FOI request completed within timescale 99% 100% 100% 97% 95% In the first six months of 2025/26 Environment, Housing & Infrastructure dealt with 498 Freedom of Information requests of which 96% were responded to within timescale. 85 of these requests were cross departmental and 413 were departmental.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE SERVICE IMPROVEMENT PLAN – LIVING OUR VALUES Indicator Current Status 2024/25 2025/26 Q1 Q2 Explanation of performance Value Target Target Value Value % of corporate induction completed within 30 days of starting employment with the Council N/A TBC Not measured for quarters Not measured for quarters These are four new indicators. Evaluation of progress will take place midway through 2025/26, and this will help inform the creation of targets/timescales across the whole service. Progress will be reported annually. Although these will be reported annually, for information, as of 30 September 2025 49% of frontline employee have completed mandatory toolbox talks and 85% of network staff have completed mandatory training on iLearn. % of mandatory training courses for frontline employees completed N/A TBC Not measured for quarters Not measured for quarters % of mandatory training courses for employees with access to the Council’s network completed N/A TBC Not measured for quarters Not measured for quarters % of Personal Development Plans completed N/A TBC Not measured for quarters Not measured for quarters
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DATA STRATEGY: PRIORITY ACTIVITIES What we will do Due Date Status Progress Update Strategic: We will align service data activities with the Digital Strategy for Renfrewshire objective: Data is a critical asset. Ensure visibility of data activities at Directorate (Director & Head of Service Level) March 2026 The Directorate (Director and 4 Heads of Service) regularly consider a range of data which is used to inform decision making. There is ongoing support for data activities and training to enhance this capability across the Department. Skills: We will identify skills gaps (eg data input, data analysis) and training needs across EHI and address through our Workforce Development plan in line with the Renfrewshire Council People Strategy. March 2026 Information on skills gaps and training needs will be identified as part of the Personal Development Plan (PDP) currently being rolled out for networked employees. Internal training on data analysis tools has been undertaken to support knowledge and understanding of our data. Data Quality: We will review data quality in key business systems and processes and develop an improvement plan. December 2025 As part of wider projects data for Roads and Waste Services has been reviewed and the quality of data (accuracy, completeness and up to date) will be improved, supporting data driven decision. Further work to review data quality in key systems will be undertaken in the second half of 2025/26. Analysis: We will further define analysis requirements to improve decision- making and build capabilities locally within services where required. December 2025 Work is ongoing to improve how data is presented including using standard tools. Although at an early stage it is hoped this work will improve how our data is presented to Services allowing them to make more informed decisions ERP: We will work with Corporate Teams to promote and increase the use of standard dashboards as business as usual. March 2026 Work is underway to support services to ensure that the data held in the ERP in accurate. This has included asking employees to review their personal details and update as required. Data Advisory Group (DAG): We will ensure EHI representation at the DAG to ensure our data activities align with the Data Strategy Framework; cross-service data sharing opportunities are identified and that data improvement activities are carried out in a consistent manner across the organisation. March 2026 The Senior Service Development Manager represents EHI at the DAG and will continue to ensure that data is used collaboratively across services where appropriate.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level DELIVERING THE COUNCIL PLAN – CROSS CUTTING THEME IMPROVING OUTCOMES FOR CHILDREN AND FAMILIES “Across all of our work and all of our efforts, we hope for loving and happy lives for Renfrewshire’s children - working together to get it right for children, families and communities – protecting, learning, achieving and nurturing. Every priority of this Council Plan will contribute to improving the lives of Renfrewshire’s children and their families. It is our fundamental duty as an organisation and our shared responsibility as citizens of this place to ensure that our children inherit a Renfrewshire where their wellbeing is nurtured, their futures are bright, and their environment is safe and healthy.’ What we will do Due Date Status Progress Update EHI will work towards Keeping The Promise and support our Care Experienced Community. March 2026 • The service has continued collaboration with partners to develop tailored, affordable Housing Pathways for Care Experienced young people. • Maintained commitment to eradicating youth homelessness, aligning with strategic priorities and local initiatives. • Ongoing support for Renfrewshire’s Promise Approach through active participation in: Renfrewshire’s Promise Oversight Group Relevant workstreams and strategic groups. • Direct support by the EHI senior leadership Team to the Renfrewshire Promise Team. • Promoted awareness of The Promise across homeless and housing services, embedding/aligning its principles where appropriate . • Actively raised awareness of Renfrewshire’s Promise Keeper Network and Renfrewshire’s Language Policy. • Encouraged team-wide completion of The Promise i-learn module across EHI. • Supported council-led initiatives to recruit Care Experienced young people, including: The Guaranteed interviews for Care Experienced applicants meeting essential criteria.
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Title can go here • Click to edit Master text styles • Second level • Third level • Fourth level • Fifth level EHI SERVICE IMPROVEMENT PLAN SIX MONTHLY PROGRESS UPDATE NOVEMBER 2025 For more information, please contact: Douglas.morrison@renfrewshire.gov.uk