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Social Housing Net Zero Standard (SHNZS) Consultation

North Ayrshire Council · 20 February 2024
Back to Cabinet — 20 February 2024 and its agenda

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NORTH AYRSHIRE COUNCIL 
20 February 2024 
Cabinet 
Title: 
Social Housing Net Zero Standard (SHNZS)
Consultation  
Purpose:
To provide Cabinet with details of the proposed new Social
Housing Net Zero Standard (SHNZS) and to seek approval
of the proposed response to the Scottish Government
consultation. 
Recommendation:
That Cabinet: (i) notes the potential implications arising
from the introduction of the Social Housing Net Zero
Standard; and (ii) approves the proposed response at
Appendix 1 to the consultation document. 
1. Executive Summary 
1.1 North Ayrshire Council has been improving the energy efficiency of its housing stock
in accordance with the Energy Efficiency Standard for Social Housing (EESSH)
since its introduction in 2014. We have performed well against the original standard;
in 2023 we achieved 98.7% compliance. 
1.2 A second edition of the standard (EESSH2) was confirmed in 2019, setting a target
date of 2032 for compliance. In October 2022, the Scottish Government announced
a review of the planned EESSH2 standard in the wider context of the target for net
zero heat homes, as set out in the Scottish Government’s Climate Change Update,
the Heat in Buildings Strategy, and the Housing to 2040 Route Map.
1.3 In response to this review, the Scottish Government has launched its consultation
on a new ‘Scottish Housing Net Zero Standard’ (SHNZS) which will replace
EESSH2.
1.4 The proposed SHNZS builds upon the Scottish Government’s commitment to a
fabric first approach and proposes: a new fabric efficiency rating measured in
kilowatt hours per metre squared (kWh/m2) per year (level to be confirmed); and a
requirement to replace polluting heating systems with a clean heating alternative by
a backstop date of 2045.
1.5 There are a number of implications arising from the proposed introduction of the new
SHNZS, and these are set out within the report below and within the proposed
consultation response attached at Appendix 1. Cabinet approval is sought for
submission of the consultation response to the Scottish Government.

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2. Background
2.1 The new SHNZS builds on the previous Energy Efficiency Standard in Social
Housing (EESSH).  EESSH was introduced in March 2014 and set a first
milestone for social landlords to meet by 31 December 2020. A second milestone
(EESSH2) was confirmed in June 2019, for social rented houses to meet by
December 2032. The EESSH2 milestone was that: 
‘All social housing meets, or can be treated as meeting, EPC Band B (Energy
Efficiency rating), or is as energy efficient as practically possible, by the end of
December 2032 and within the limits of cost, technology and necessary consent.’
2.2  North Ayrshire Council’s housing stock has performed very well when measured  
against the original EESSH standard, reaching 98.7% compliance in 2023. The
relatively small percentage of failures are of a construction type or layout that
means further adaptations are not practical to install. Despite our high
performance when measured against the EESSH standard, less than 8% of North
Ayrshire Council properties met the requirements of the proposed EESSH2. This
was typical across other local authorities and Registered Social Landlords (RSLs). 
2.3 In March 2021, the Zero Emissions Social Housing Taskforce (ZEST) was
convened by the then Minister for Local Government, Housing and Planning.  The
Taskforce reviewed the opportunities, barriers, and solutions for social housing in
order to maximise its contribution to the Scottish Government’s climate change
targets, including in response to feedback in terms of the challenges of meeting
EESSH2 across the social rented housing sector.  
2.4 Interim guidance on the implementation of the EESSH2 standard was then issued
by the Scottish Government on 31 October 2022. This guidance suspended the
EESSH2 milestones and the reporting of stock performance against the revised
standard (reverting back to EESSH1) until the ZEST review was completed.
2.5 The ZEST report was published in August 2021 and recommended that a review
of the current EESSH guidance be brought forward and to agree new milestones
which were more closely aligned with the national 2045 net zero target.
2.6  The Scottish Government has now published its consultation on the replacement
for EESSH2, which will be called the Social Housing Net Zero Standard (SHNZS).
2.7 The consultation period closes in March 2024, following which the Scottish
Government will commission an independent analysis of the feedback received.
The new Standard is expected to be introduced by 2025 at the earliest. 
The Proposed Standard 
2.8 The SHNZS proposes a new fabric efficiency rating (which focuses on the amount
of energy for heat consumed by a property) measured in kWh/m2/year.  The level
and implementation date will be confirmed after consultation. This reflects a
change from EESSH2, which relied on an Energy Performance Certificate (EPC)
rating.

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2.9 Alongside other provisions, the SHNZS also includes a requirement to replace
polluting heating systems with a clean alternative by a backstop date of 2045.
Interim target dates will be confirmed after consultation. 
SHNZS Implications   
2.10 If introduced, the proposed SHNZS would have a variety of implications for the
Council, with the main challenge being financial. The steps required to achieve
EESSH and EESSH2 were not funded by the Scottish Government and this is set
to continue under the SHNZS. While funding is provided indirectly through the
Strategic Housing Investment Plan for new-build properties, improvement of our
current stock has been funded though rental income. The consultation paper has
estimated that the costs for the provision of the clean heating element of the new
standard national are £4.6 billion. 
2.11 Currently, £132m has been allocated in the Council’s 30 Year HRA Business Plan
to make energy efficiency improvements within the existing stock. Existing capital
plans also include £111m for heating replacement, however, this is based on
provision of gas systems. Initial estimates for replacing gas systems with air-
source heat pumps indicate costs in the region of £370m alone. This underlines
the scale of the funding gap, and does not include additional fabric improvement
investment required to meet the proposed new fabric efficiency rating. 
2.12 At present, however, the full costs of meeting the proposed new SHNZS cannot be
fully quantified as the technical requirements of the Standard are not yet
confirmed. Also, there is likely to be a need for data relating to our existing stock to
be updated to align with the new Standard’s requirements.
2.13 There a variety of other implications which are reflected in the proposed
consultation response at Appendix 1. Some of the key concerns include: 
• Clean Heating –alongside the financial implications noted above, there are
technical challenges associated with retrofitting air source heat pumps (space
requirements internally, implications of new, larger radiators required), and
additional disturbance to tenants and additional maintenance costs.  The
running costs of clean heating will need to be carefully considered to ensure
tenants are not put at greater risk of fuel poverty.
• Fabric improvements – to meet the proposed standard and ensure the
viability of clean heating systems, the majority of properties will require
additional fabric measures.  Full costs for fabric improvements are unknown
at this time, however officers are progressing a pathfinder project on a
sample of our housing stock to gather detailed information in this area, and
consideration will also need to be given to cyclical replacement of these
measures.
• Air Tightness – additional costs arising from the design, installation and
maintenance of mechanical ventilation systems will be required following
enhanced fabric measures to ensure adequate ventilation arrangements and
address additional risks of increased condensation, dampness and mould
issues.

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• Business Planning – major revision of the 30 Year HRA business plan will be
required to ensure delivery aligns with the SHNZS proposals, with significant
financial pressure as a result.
• Multi- tenure – the proposed SHNZS is likely to only be achievable if
additional funding sources are made available to support private owners’
involvement with retrofit works in multi-tenure blocks.
• Infrastructure concerns – it is unlikely that the current national electricity
infrastructure has sufficient capacity to cope with increased electrification of
heating.  
• Skills and supply chain- new training and skills development will be required
for Building Services and our external contractors in relation to installation,
maintenance and repair of new systems, alongside development of the
supply chain to ensure adequate availability of systems and replacement
parts.
• Tenant engagement – the move towards clean heating systems will require
extensive tenant engagement to ensure buy-in of changes and effective
operation of alternative heating systems. 
2.14 The proposed consultation response at Appendix 1 welcomes the principles of the
new Standard, which align with the Council’s net zero aspirations, but clearly
articulates of the need for detailed further discussions in relation to the financial,
technical and other challenges that the new Standard would bring. 
2.15 Although we cannot currently quantify the full impact of the proposed new SHNZS,
without significant support from external sources, the full cost will require to be borne
by tenants’ rents. This raises significant concerns in relation to affordability and
therefore deliverability. There is an opportunity for the Scottish Government to
further consider grant funding arrangements to ‘pump-prime’ early adoption and
delivery of the fabric measures and new clean heating systems required to stimulate
the supply chain and establish more sustainable costs for future delivery of the
SHNZS. 
3.0 Proposals 
3.1  It is proposed that Cabinet: 
(i) notes the potential implications arising from the introduction of the Social
Housing Net Zero Standard; and (ii) approves the proposed response at Appendix
1 to the consultation document. 
4.0 Implications/Socio-economic Duty 
Financial 
4.1 The current HRA 30 Year Business Plan does not include provision for the full,
proposed SHNZS requirements. The costs and associated impact on the HRA
Business Plan will need to be carefully considered taking account of inflation, cyclical
replacement and maintenance once further clarity on the final SHNZS is provided.

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Human Resources 
4.2 The implementation of the new SHNZS may have additional human resource
implications. This will be confirmed when the detailed nature of proposals are
clarified. 
Legal 
4.3 There are no legal implications arising from the report. 
Equality/Socio-economic 
4.4 There are additional costs associated with implementation of the fabric
improvements and clean heating solutions associated with the new SHNZS. This
is likely to have implications for future rent levels. The consultation response also
notes the risk of higher running costs associated with electrified heating systems,
which could put tenants at greater risk of fuel poverty. 
Climate Change and Carbon 
49.5 The proposals aim to: 
• make a positive contribution to national carbon reduction targets;
• contribute to the North Ayrshire Council Climate Emergency declaration and
commitment to be a net zero authority by 2030; and
• contribute to the delivery of the Sustainable North Ayrshire Strategy 
Key Priorities 
4.6 The proposals contained within the report support the North Ayrshire Council Plan
priority of addressing climate change and ensuring the provision of high quality
housing. 
Community Wealth Building 
4.7 There are no immediate Community Wealth Building implications arising from this
report.

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5.0 Consultation 
5.1 A number of services were involved in the preparation of the consultation response,
including: 
• Property Management and Investment 
• Housing Services
• Energy and Sustainability
• Building Services
• Building Standards 
RUSSELL McCUTCHEON
Executive Director (Place) 
For further information please contact David W. Hammond, Head of
Sustainability, Corporate Property & Transport, on 01294 324514.

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Consultation on the Social Housing Net Zero
Standard 
Respondent Information Form 
Please Note this form must be completed and returned with your response.
To find out how we handle your personal data, please see our privacy policy:
https://www.gov.scot/privacy/ 
Are you responding as an individual or an organisation?   
Individual 
Organisation
Full name or organisation’s name 
Phone number 
Address 
Postcode 
Email Address 
The Scottish Government would like your 
permission to publish your consultation 
response. Please indicate your publishing 
preference: 
Publish response with name 
Publish response only (without name) 
Do not publish response
We will share your response internally with other Scottish Government policy teams who
may be addressing the issues you discuss. They may wish to contact you again in the
future, but we require your permission to do so. Are you content for Scottish
Government to contact you again in relation to this consultation exercise? 
Yes 
No 
North Ayrshire Council
Cunninghame House
Irvine
KA12 8EE
01294 310000
KA12 8EE
pmienquiries@north-ayrshire.gov.uk
Information for organisations:
The option 'Publish response only (without
name)’ is available for individual
respondents only. If this option is selected,
the organisation name will still be
published. 
If you choose the option 'Do not publish
response', your organisation name may still
be listed as having responded to the
consultation in, for example, the analysis
report.

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Questionnaire 
Question 1
To what extent do you support the use of a fabric efficiency rating, based on heat
demand, in the SHNZS? 
Strongly support 
Somewhat support 
Neither support nor oppose 
Somewhat oppose 
Strongly oppose 
Don’t Know
Please include any additional comments below. 
The introduction of the proposed rating would support national and local net zero
targets.  The rating would support the proposed energy efficiency standard (fabric
measures) for the Heat in Buildings Bill, which is currently out for consultation. The
rating would complement national fuel poverty targets and support reduced energy
costs for tenants. North Ayrshire Council's Local Heat and Energy Efficiency Strategy
has identified specific fabric measures which would improve energy efficiency and
reduce fuel poverty, supporting the new rating proposal. 
This approach should also incentivise improvements to fabric efficiency as it gives a
clearer measure of fabric performance and will align with changes to the EPC. 
We suggest further information will need to be provided to identify the most suitable
fabric upgrades, for example data relating to the fabric performance of the property
to ensure modelling is accurate and aligns to the new calculation method. 
The Council is currently progressing a pathfinder project to help determine the
different levels of fabric improvements possible for our stock types, achievable
performance gains, and the associated costs to both the Council and the tenants in
terms of capital, operating and lifecycle costs to inform our preparedness for the new
standards. 
We would support the new rating being linked to or replacing existing assessments
e.g. EPCs and alignment with Building Standards where these are applicable to the
work being undertaken. 
Our principal concern is in relation to affordability and the burden the new standard
will place on tenants due to the anticipated costs involved. We consider it essential
that Scottish Government makes addition funding available in the first instance to
support early delivery through pathfinder projects, which would develop further
understanding on new technologies and stimulate the supply-chain to drive costs
down to a more sustainable level. This ‘pump-priming’ is a similar approach to that
taken in encouraging installation of solar panels, electric vehicle charging
infrastructure etc.

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Question 2
Of the options presented for the fabric efficiency rating, which one do you support for the
new SHNZS? 
Question 3
Are there additional options for the fabric efficiency rating that you think should be
included? If yes, please describe these here: 
Question 4
What, if any, are your views on how performance against the fabric efficiency rating
should be measured? 
Option 2 - kWh/m2 - Space Heating only
We would be supportive of the incremental approach (for example with an EPC ‘C
rating’ by 2033 and EPC B by 2040).   
This will provide a clear initial target with a back-stop date for full compliance. 
Within the options, we support the space heating demand only measure to ensure
that the fabric efficiency rating provides a baseline to measure against, should non-
fabric measures be introduced (i.e. changes to heating/hot water/solar PV etc.) 
The fabric of the building should be viewed as a long-term feature, whilst hot water
systems a have a shorter life span.  Including domestic hot water demand within the
calculation may complicate the metric and lessen the focus on the fabric measures. 
We also believe that mixed tenure and mixed use properties and different legislative
timescales could pose challenges for fabric retrofits in terms of achieving economies
of scale and securing support from other owners to proceed with improvements. 
No; we have not identified additional options for fabric efficiency rating. 
We would urge that there is consistency with any ratings/standards across housing
tenures to avoid confusion. 
We support the proposal to measure performance using SAP methodology.  This
aligns with our current approach.

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Question 5
What are your views, if any, on the proposal for a minimum fabric efficiency standard? 
Question 6
What, if any, are your views on whether homes should not be relet if they cannot meet a
minimum fabric efficiency standard? 
Question 7
What, if any, are your views on whether ventilation and monitoring strategies should be
required where MVHR is not installed? 
Question 8
To what extent do you support the requirement to install a clean heating system by
2045)? 
Strongly support 
Somewhat support
We support the proposal for a minimum fabric efficiency standard as this provides
clear guidance for landlords.  However, we suggest that there must be suitable and
clear exemptions where such measures are not technically feasible or cost effective. 
The development of the LHEES indicated that a fabric first approach could have an
immediate impact on reducing carbon emissions. However, hard to treat, rural,
islands, mixed tenure mixed use and historic properties would need to be considered
on a case-by-case basis. 
We agree that homes should be of a suitable standard prior to letting. However, we
have significant concerns regarding the impact of this proposal on void turn-over
times, with a resultant impact on the timescales for allocation of homes, overall
availability of housing stock to meet housing need, and the impact on rental income
within the Housing Revenue Account 30 Year Business Plan. These impacts need to
be carefully considered and understood to avoid likely unintended consequences and
further pressure on housing need and Business Plan affordability. 
At this time, we would not support a national strategy regarding ventilation and
monitoring as part of the SHNZS. 
Where fabric improvements may require additional ventilation/monitoring, this should
be considered as part of the design. We therefore suggest that the requirements for
MVHR should be assessed on a case-by-case basis, including air quality, rather than
as a blanket requirement.

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Neither support nor oppose 
Somewhat oppose 
Strongly oppose 
Don’t Know
Please include any additional comments below. 
We are supportive of the move towards clean heating if it is supported by a sustainable
funding model. The cost of this work would significantly impact upon rent levels and the
affordability of the HRA 30 Year Business Plans going forward. 
We currently have in the region of 12,800 gas heating systems installed across our
housing stock.  The costs associated with replacing these with clean heating systems,
together with the associated fabric improvements to make the systems viable, is
considerable. 
Initial estimates for replacing our gas systems with air-source heat pumps suggest
costs in the region of £370m across the life of our latest 30 Year Business Plan. This
would have a considerable impact on affordability of rent levels in the future, and is
exclusive of fabric improvement investments which would be required to comply with
the SHNZS. 
The transition to clean heating systems (presumed likely to be principally air-sourced
heat pumps as the most practical option) will have several implications: 
- Increased capital costs (circa £5k more per home than a gas system).
- Increased maintenance and lifecycle costs
- Risk of increased running costs for tenants, alongside increased risk of fuel
poverty
- Adding potentially complex ventilation systems, alongside associated running
and lifecycle costs
- Internal space implications through buffer tanks and increased radiator sizes 
- External space implications for siting ASHP units
- As a result of space implications, not all existing properties will be suitable for
conversion. 
- Additional communication with tenants about how the systems work and “buy-in”
to changes in energy usage.  
- Skills and capacity within our direct labour and wider supply chain in relation to
maintenance and reactive and cyclical maintenance
- Disruption to tenants and residents during the delivery phase of adaptation
programmes
Mixed tenure properties will also pose challenges, and the interface between the
SHNZS proposals for those other tenures within the current Heat in Buildings Bill which
has been published for consultation also needs to be considered. 
The move to electric heating will place significant strain on current grid capacity. We
consider that an assessment of the grid implications nationally is required, with clarity
on the nature, cost and timescales for any grid improvements then being linked to the
targets and timescales for clean heating within the new SHNZS.

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Question 9
Of the options presented for the interim targets, which one do you support for the
SHNZS? 
Question 10
What are your views on whether neighbouring landlords could work together to reach
such a target on a regional basis? 
Question 11
Are there any additional options for interim targets that you think should be included? If
yes, please describe these here: 
Question 12
To what extent do you support the requirement for mandatory connections to heat
networks under certain circumstances? 
Strongly support 
Somewhat support 
Neither support nor oppose 
Somewhat oppose
We support the phasing-in of milestone measures and interim targets. As we have
relatively few properties ‘off-gas’, option one is therefore a more relevant model. 
We need to consider carefully the cost of phased implementation on rent levels and
the HRA business plan. This cannot be done until the analysis of the implications on
our housing stock is completed. We consider that a lead-in time will therefore be
required for local authorities and Registered Social Landlords, following confirmation of
the new SHNZS, to model different fabric and clean heating system scenarios,
understand and plan for the investment required, re-design current capital investment
and lifecycle maintenance programmes, and engage with tenants in relation to
proposed changes and ensure readiness for the new heating systems. 
The Council has previously worked with Social Registered Landlords through funds
such as Heat & Energy Efficiency Scotland, Area Based Scheme and the Capital
Acceleration Programme and continues to support collaborative ventures where
possible. 
The Council support the ambition to connect to heat networks where practical,
affordable and suitable arrangements for installation, usage and on-going
maintenance costs are in-place and provide best value. 
No; we have not identified any additional options for interim targets beyond those
outlined.

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Strongly oppose 
Don’t Know
Please include any additional comments below. 
We support the principle of heat networks and recognise these will support national
and local net zero targets and allows local authorities to fulfil their duties under the
Heat Network (Scotland) Act 2021. However, we do not believe the introduction of
mandatory connection to heat networks is applicable in an individual retrofit situation. 
Heat network connection may be most suitable where new build properties are under
consideration or for larger scale refurbishment or regeneration projects. 
Business cases for heat networks, in our experience, are highly sensitive to a number
of factors, including type of fuel, number of buildings and associated heat load, nature
of project (new build or refurbishment) and utility costs. This means that the projects
must be considered on a case-by-case basis to ensure they are viable, that running
costs for those connecting will be affordable, and that connection costs to the network
are reasonable.   
We believe that heat networks have a future role to play in the decarbonisation of
heat in Scotland, but mandatory connections are unlikely to be an effective means of
facilitation.

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Question 13
To what extent do you support the need for landlords to have an element of discretion to
ensure measures are cost effective and in the best interest of tenants? 
Strongly support 
Somewhat support 
Neither support nor oppose 
Somewhat oppose 
Strongly oppose 
Don’t Know
Please include any additional comments below.
Question 14
What, if any, are your views on whether targets should be varied by guidance from the
Scottish Government in specific circumstances?
Question 15
To what extent do you agree that the new SHNZS should apply to mixed tenure
properties? 
Strongly support 
Somewhat support 
Neither support nor oppose 
Somewhat oppose 
Strongly oppose 
Don’t Know
We strongly support the need for discretion within the SHNZS.  We suggest any
discretionary list must be clearly defined, with a set process for application. 
The list of measures needs to be practical and clear with appropriate guidance. 
Measures must be practical, cost effective, reduce fuel poverty and support national
and local net zero targets. Consultation with relevant stakeholders will be important
before any measures or timescales are introduced. 
We note that varied targets could increase the risk of confusion and non-compliance.
We would be able to comment further on this question if specific examples where
targets would be varied are provided.

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Please include any additional comments below. 
Question 16
Do you agree that for some blocks where the local authority or RSL is not a sole or
majority owner, then a phased approach to retrofit work should be undertaken? 
Strongly support 
Somewhat support 
Neither support nor oppose 
Somewhat oppose 
Strongly oppose 
Don’t Know
Please include any additional comments below. 
Question 17
To what extent do you agree that the new SHNZS should apply to Gypsy/traveller sites? 
Strongly support 
Somewhat support 
Neither support nor oppose
We suggest that, without concomitant funding, it would be unachievable to impose
the SHNZS on private owners. If a single standard is to be adopted, lack of funding
to private owners will be a risk. 
The Council’s LHEES confirmed, through consultation with stakeholders, that
landlords and private owners in mixed tenure buildings have experienced difficulty
in upgrading their properties due to a failure to come to an agreement with other
owners. 
The LHEES also identified that implementing insulation measures in mixed tenure
properties is likely to be more challenging and would require further engagement,
with the following feedback from stakeholders:
• installing any energy efficiency measures can be expensive and it can take a
long time to recover the outlay, if at all
• concerns regarding hard-to treat properties, the availability of skilled
contractors to undertake the work as well as having clarity on which
measures contribute to an improvement on EPC rating
• reporting on mixed tenure blocks and a requirement to evidence that
connected owner or landlord properties have been engaged (i.e. support
offered through Home Energy Scotland grants and loans or Area Based
Schemes to owners/landlords 
This will only be achievable if additional funding sources are made available to
support private owners’ involvement within retrofit works, for the reasons noted in our
responses above.

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Somewhat oppose 
Strongly oppose 
Don’t Know
Please include any additional comments below.
Question 18
What are your views on the timetable for introducing the new SHNZS? 
These units are not within the scope of the current legislation and as such are not
reported as a dwelling.  We therefore do not agree that the SHNZS should be applied
as these are not categorised as dwellings.
Significant risks to the timescales include:  
• Resolving affordability issues and establishing a sustainable funding model for
local authorities and RSLs to meet the SHNZS
• We need to consider carefully the cost of phased implementation on rent levels
and the HRA business plan. This cannot be done until the analysis of the
implications on our housing stock is completed. We consider that a lead-in
time will therefore be required for local authorities and Registered Social
Landlords, following confirmation of the new SHNZS, to model different fabric
and clean heating system scenarios, understand and plan for the investment
required, re-design current capital investment and lifecycle maintenance
programmes, and engage with tenants in relation to proposed changes and
ensure readiness for the new heating systems. 
• Any further delay beyond 2025 should be reflected in the target dates provided
to ensure timescales are not shortened and become unachievable.
• The ability of the national electricity grid to cope with the increased load arising
from the projected switch from gas to electrically based heating systems