Update on Performance Scorecared and App 1
North Ayrshire Council · 10 June 2022
Back to Ayrshire Shared Services Committee — 10 June 2022 and its agenda
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AYRSHIRE SHARED SERVICE JOINT COMMITTEE 10 June 2022 Report by the Head of Roads - Ayrshire Roads Alliance _____________________________________________________________ SUBJECT: AYRSHIRE ROADS ALLIANCE UPDATE ON PERFORMANCE SCORECARD ______________________________________________________________ PURPOSE OF REPORT 1. The purpose of this Report is to advise the Joint Committee regarding the progress made to date against the Performance Scorecard. RECOMMENDATIONS 2. It is recommended that the Joint Committee: i Notes the performance scorecard presented in this report; ii Continues to receive the performance scorecard updates; and iii Otherwise, notes the content of the report. BACKGROUND 3 The purpose of the performance management and benchmarking is to work collaboratively to deliver tangible and sustained improvements within the Ayrshire Roads Alliance in order to manage the on-going development and delivery of benchmarking frameworks. 4. Improved performance management is fundamental to supporting the Ayrshire Roads Alliance. This drives change and improvement within the fully integrated roads service and support improved outcomes, better performance, and more effective use of resources. 5. The Performance Indicators are regularly refreshed when new useful performance measures are introduced by the Ayrshire Roads Alliance or there is an agreement to include a specific indicator. This will be a regular item for the Ayrshire Shared Service Joint Committee to review. MAIN REPORT/MAIN ISSUES 6. This scorecard is collated by the Business Support Manager and used to: • monitor the progress in meeting the Ayrshire Roads Alliance’s objectives; • help managers to have performance-related conversations with staff; and
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• identify any problem areas that need addressed. 7. Some indicators are collated at different frequencies and so these will be included as appropriate. 8. The Performance Scorecard is presented in Appendix 1. Commentary against the specific red and amber performance measures are included in Appendix 1. There are a number of green performance measures which should be highlighted, especially: • Traffic Light Repairs with respect to the percentage of traffic lights repairs completed within timescale. This is currently above target for this financial year. • Priority 1 Faults – with respect to the percentage of priority 1 faults completed within timescale. This is currently above target for this financial year. • Safety Inspections – with respect to the percentage of safety inspections completed within the timescale. The service has achieved a 100% record for this financial year. 9. The Process Improvement and Integration Plan continues to identify improvements to a number of existing processes for re-design within The Ayrshire Roads Alliance. POLICY/COMMUNITY PLAN IMPLICATIONS 10. A well maintained road network will contribute to achieving the Community Plan objectives in relation to Economy & Skills and Safer Communities to maintain good access to our communities within East Ayrshire. 11. The matters referred to in this report contribute to South Ayrshire Council strategic objective of ‘Enhanced Environment through Social, Cultural and Economic Activities’ and within that to the outcome ‘Work with partners to improve roads and other infrastructure, to encourage house building and business investment that sustains local communities’. LEGAL IMPLICATIONS 12 The Performance Scorecard summarises the pertinent Statutory Performance Indicators and this does not replace the existing statutory returns for performance information. HUMAN RESOURCES IMPLICATIONS 13 The Performance Scorecard has no direct impact on human resources. EQUALITY IMPACT IMPLICATIONS
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14 The Performance Scorecard complements the Equality Impact Assessment by ensuring that any issues arising are adequately prioritised, managed and either eliminated or mitigated. FINANCIAL IMPLICATIONS 15 The Performance Scorecard facilitates the existing scrutiny arrangements to manage, prioritise, and review the budget provided by East Ayrshire Council and South Ayrshire Council to the Ayrshire Roads Alliance. RISK IMPLICATIONS 16. The Performance Scorecard assists in the prioritisation of risks that need to be mitigated by the Ayrshire Roads Alliance in order to reduce the overall risk to either Council and to comply with the Community Plan/Council Plan in both partner bodies. TRANSFORMATION STRATEGY 17 This Report aligns with the following design principle stated in the “Transformation Strategy 2017-2022”. • “Maximum value for our communities”, by ensuring the various elements of the Ayrshire Roads Alliance improves transport provision throughout East Ayrshire. Person to contact: Kevin Braidwood, Head of Roads - Ayrshire Roads Alliance Tel No. 01563 503164 E-mail: kevin.braidwood@ayrshireroadsalliance.org Implementation officer: Kevin Braidwood, Head of Roads - Ayrshire Roads Alliance Tel No. 01563 503164 E-mail: kevin.braidwood@ayrshireroadsalliance.org
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2014/16 2015/17 2016/18 2017/19 2018/20 2019/21 2021/22 2013/15 2014/16 2015/17 2016/18 2017/19 2018/20 2019/21 2021/22 2014 2015 2016 2017 2018 2019 2020 2021 % of A Class roads that should be considered for maintenance 27.06% 21.30% 19.10% 19.80% 21.20% 23% 22.10% 17.20% 42.20% 40.50% 38.60% 38.20% 36.10% 34.40% 34.10% 28.90% Number of people killed or seriously injured in road accidents per 100,000 population 25 29 29 33 59 46 36 36 % of B Class roads that should be considered for maintenance 31.89% 34.20% 34.00% 35.70% 32.20% 32.50% 32.60% 26.80% 50.40% 48.90% 43.90% 40.70% 38.10% 36.90% 37.30% 34.40% Number of slightly injured casualties per 100,000 population 147 176 138 150 181 86 65 49 % of C Class roads that should be considered for maintenance 34.22% 40.30% 38.50% 40.50% 40.60% 38.80% 33.50% 29.50% 49.50% 43.90% 40.20% 41.40% 42.40% 42.20% 40.80% 37.90% % of unclassified roads that should be considered for maintenance 39.84% 44.90% 45.60% 44.00% 43.70% 42.10% 42.30% 40.90% 42.00% 43.30% 43.30% 41.40% 42.90% 42.30% 43.30% 42.90% Overall % of road network that should be considered for maintenance - 39.40% 39.10% 39.00% 38.40% 37.80% 36.80% 33.80% 45.00% 44.10% 42.30% 41% 41.30% 37.80% 40.90% 34.20% MONTHLY PERFORMANCE INDICATORS APSE Average Target Current Status APRIL MONTHLY PERFORMANCE INDICATORS APSE Average Target Current Status APRIL No of invoices paid within 30 days Average days lost per employee - - 0.38 No of Invoices Received % of invoices paid within 30 days Visits to the ARA Website every month - 49,000 per annum 6,059 Average Year to date of Number of Invoices paid within 30 days No of Twitter Followers every month - - 4,254 Monthly visits to the website from social media - 1,800 per annum 1,446 Number of ARA Safety Inspections Completed within Timescale 52 Number of ARA Safety Inspections Scheduled 52 % of ARA Safety Inspections Completed within timescale 100% Number of Health and Safety Incidents Reported to the Health and Safety Section 7 Average Number of days to report an incident to the Health and Safety Section 6 Target Current Status APRIL Target Current Status APRIL Comments Target Current Status APRIL Target Current Status APRIL Number of staff who have received annual FACETIME review 11 13 % of staff who have received annual FACETIME review 13% 17% Number of Public Liability claims closed 6 4 Number of General Bridge Inspections - 80 21 Number of Public Liability claims received 10 7 Number of General Bridges Inspected Year to Date 80 21 Total number of open claims 1 2 Number of Special Bridge Inspections - 7 25 Number of Public Liability Claims that were successful 0 1 Number of Special Bridge Inspections Year to Date 7 25 % of Public Liability Claims that were successful 0% 25% Number of Principal Bridge Inspections - 88 0 56 8 372 FACETIME PRIORITY 1 FAULTS - - HEALTH AND SAFETY EAST AYRSHIRE COUNCIL SOUTH AYRSHIRE COUNCIL APSE Average MONTHLY PERFORMANCE INDICATORS SOUTH AYRSHIRE COUNCIL 92.02% 90% - - 100% 435 448 150 - 100% - 20% EAST AYRSHIRE COUNCIL - ROADWORKS PROGRAMME BRIDGES 100%-- - PUBLIC LIABILITY CLAIMS MONTHLY PERFORMANCE INDICATORS APSE Average Physical % of Roadworks Programme Completed - - 100% 20% FINANCE ANNUAL PERFORMANCE INDICATORS (CALENDAR YEAR) ANNUAL PERFORMANCE INDICATORS (FINANCIAL YEAR) 98% AYRSHIRE ROADS ALLIANCE - Comments AYRSHIRE ROADS ALLIANCE Comments WELL ENGAGED APSE Average ABSENCE MONITORING April Information currently not available from Finance Dept AYRSHIRE ROADS ALLIANCE PERFORMANCE SCORECARD DETAILED MONITORING REPORT UPDATE : JOINT COMMITTEE - 10 JUNE 22 AYRSHIRE ROADS ALLIANCE EAST AYRSHIRE COUNCIL SOUTH AYRSHIRE COUNCIL Comments STREET LIGHTING X0A1HX0A3HX0A4H
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Target Current Status APRIL Target Current Status APRIL Comments Target Current Status APRIL Target Current Status APRIL EAST AYRSHIRE COUNCIL SOUTH AYRSHIRE COUNCIL APSE Average MONTHLY PERFORMANCE INDICATORS SOUTH AYRSHIRE COUNCILEAST AYRSHIRE COUNCIL MONTHLY PERFORMANCE INDICATORS APSE Average Comments Number of Priority 1 Road Emergency defect repairs made safe within 2 hours 2 5 Number of Street Lighting repairs completed within 7 working days 117 38 Number of Priority 1 Repair Lines issued 2 5 Number of Street Lighting Repair Lines Issued 131 39 % of Priority 1 Road Emergency defect repairs made safe within 2 hours 100% 100% % Street Lighting repairs completed within 7 working days 89% 97% Number of Priority 2 Road Emergency defect repairs made safe within 5 working days 4 12 Number of Traffic light repairs completed within 48 hours 19 9 Number of Priority 2 Repair Lines issued 6 13 Number of Traffic light repair lines issued 19 9 % of Carriageway Priority 2 Defects repaired within 5 working days 67% 92% % of Traffic light repairs completed within 48 hours 100% 100% Number of Stage 1 Complaints responded to within allotted timescales 1 0 Number of enquiries responded to within allotted timescales 49 22 Numer of Stage 1 Complaints received 2 0 Number of enquiries received 60 33 % of Stage 1 Complaints responded to within allotted timescales 50% - % of enquiries responded to within allotted timescales 82% 67% Number of Stage 2 complaints responded to within allotted timescales 0 0 Number of Stage 2 complaints received 0 0 Number of FOI & EIR requests responded to within 20 working days 6 12 % of Stage 2 complaints responded to within allotted timescales - - Number of FOI & EIR requests received 6 12 % of FOI & EIR requests responded to within 20 working days 100% 100% Running Average Year to date of FOI & EIR requests responded to within 20 working days 100% 100% Number of parking appeals accepted 42 40 Number of parking appeals received 106 101 % of parking appeals accepted 39% 39% PARKING PRIORITY 2 FAULTS - - - - - Running Average Year to date of Stage 2 Complaints responded to within allotted timescales - 100% - 100% - 50% COMPLAINTS 100% 50% 95%88.07% 76.23% 75% 75%91.20% 100% 88.23% 95% 95% 80%- 100% ENQUIRIES 83.44% 80% 88.52% 100% 95% One complaint took longer to respond to due to the complexity of the complaint. Continuing issues with supply of discharge lamps / access issues Officers are reminded of the importance of responding to enquiries within timescales FREEDOM OF INFORMATION TRAFFIC X0A0HX0A2HX0A5HX0A6H X0A7H