Performance Scorecard
North Ayrshire Council · 5 September 2025
Back to Ayrshire Shared Services Committee — 5 September 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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AYRSHIRE SHARED SERVICE JOINT COMMITTEE 5 September 2025 Report by the Head of Roads – Ayrshire Roads Alliance AYRSHIRE ROADS ALLIANCE PERFORMANCE SCORECARD Purpose of report 1. The purpose of this Report is to advise the Joint Committee regarding the progress made to date against the Performance Scorecard. Recommendations 2 It is recommended that the Joint Committee: i. Notes the performance scorecard presented in this report; ii. Continues to receive the performance scorecard updates; and iii. Otherwise, notes the content of the report. Background 3. The purpose of the performance management and benchmarking is to work collaboratively to deliver tangible and sustained improvements within the Ayrshire Roads Alliance in order to manage the on-going development and delivery of benchmarking frameworks. 4. Improved performance management is fundamental to supporting the Ayrshire Roads Alliance. This drives change and improvement within the fully integrated roads service and support improved outcomes, better performance, and more effective use of resources. 5. The Performance Indicators are regularly refreshed when new useful performance measures are introduced by the Ayrshire Roads Alliance or there is an agreement to include a specific indicator. This will be a regular item for the Ayrshire Shared Service Joint Committee to review Main report/main issues 6. This scorecard is used to: • monitor the progress in meeting the Ayrshire Roads Alliance’s objectives; • help managers to have performance-related conversations with staff; and • identify any problem areas that need addressed.
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7. Some indicators are collated at different frequencies and so these will be included as appropriate. 8. The Performance Scorecard is presented in Appendix 1. Commentary against the specific red and amber performance measures are included in Appendix 1. There are a number of green performance measures which should be highlighted, especially: • Finance with respect to the percentage of invoices paid within 30 calendar days. This is currently at 98% for this financial year. • Priority 1 and Priority 2 Faults – with respect to the percentage of priority 1 and 2 faults completed within timescale. This is currently above target for this financial year. • Street Lighting Repairs – with respect to the percentage of street lighting repairs completed within the timescale. The service has achieved an average of 99% for this financial year. 9. The Improvement Action Plan continues to identify improvements to a number of existing processes for re-design within The Ayrshire Roads Alliance. Implications Implications Yes No Paragraph number in report 1. Policy/Strategic Planning Yes 10 and 11 2. Governance Yes 12 3. Human Resources Yes 13 4. Equality and Fairer Scotland Duty Yes 14 5. Financial Yes 15 6. Risk Yes 16 7. Community Wealth Building Yes 17 8. Net Zero Yes 18 Policy/strategic planning implications 10. A well-maintained road network will contribute to achieving the 2015-2030 Community Plan objectives and associated 2021-2024 Delivery Plans 11. The matters referred to in this report contribute to Priority 1 of the South Ayrshire Council Plan: Spaces and Places/ Moving around and the environment (Outcome 1). Governance Implications 12. The work of the Ayrshire Roads Alliance is undertaken in accordance with relevant legislation.
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Human resources Implications 13. The Performance Scorecard has no direct impact on human resources. Equality impact and Fairer Scotland duty implications 14. The Performance Scorecard complements the Equality Impact Assessment by ensuring that any issues arising are adequately prioritised, managed and either eliminated or mitigated. Financial implications 15. The Performance Scorecard facilitates the existing scrutiny arrangements to manage, prioritise, and review the budget provided by East Ayrshire Council and South Ayrshire Council to the Ayrshire Roads Alliance. Risk implications 16. The Performance Scorecard assists in the prioritisation of risks that need to be mitigated by the Ayrshire Roads Alliance in order to reduce the overall risk to either Council and to comply with the Community Plan/Council Plan in both partner bodies. Community Wealth Building implications 17. The works programme provides economic levers to develop resilient, inclusive local economies with more local spend and fair employment, as well as ensuring that wealth is more locally owned and benefits local people Net zero implications 18. The Ayrshire Roads Alliance Service Plan supports and links to East Ayrshire Climate Strategy Themes Theme 2: Transport Theme 4: Natural Environment
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Appendices (if applicable) 1. Performance Scorecard Background papers None Person to contact Jane Corrie, Head of Roads - Ayrshire Roads Alliance Tel No. 01563 503164 E-mail: jane.corrie@ayrshireroadsalliance.org Implementation Officer Jane Corrie, Head of Roads - Ayrshire Roads Alliance Tel No. 01563 503164 E-mail: jane.corrie@ayrshireroadsalliance.org
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Official# 2019/21 2019/21 Scotland Average 2020/22 2020/22 Scotland Average 2021/23 2021/23 Scotland Average 2022/24 2022/24 Scotland Average 2023/25 2023/25 Scotland Average 2019/21 2019/21 Scotland Average 2020/22 2020/22 Scotland Average 2021/23 2021/23 Scotland Average 2022/24 2022/24 Scotland Average 2023/25 2023/25 Scotland Average 2021 2022 2023 2024 2021 2022 2023 2024 ` 22.10% 29.80% 17.20% 27.60% 15.60% 27.40% 17.60% 28.90% 17.70% 30.60% 34.10% 29.80% 28.90% 27.60% 23.00% 27.40% 21.7% 28.90% 23.4% 30.60% Number of people killed or seriously injured in road accidents per 100,000 population 36 42 48 34 37 54 28 54 32.60% 34.00% 26.85% 33.60% 27.00% 31.50% 26.10% 32.50% 25.20% 34.60% 37.30% 34.00% 34.40% 33.60% 32.50% 31.50% 31.0% 32.50% 28.6% 34.60% Number of slightly injured casualties per 100,000 population 49 58 82 57 41 52 30 58 33.50% 33.60% 29.50% 33.20% 29.60% 32.70% 31.00% 33.40% 30.80% 34.20% 40.80% 33.60% 37.90% 33.20% 38.90% 32.70% 38.1% 33.40% 37.6% 34.20% 42.30% 38.30% 40.90% 36.70% 40.60% 36.40% 39.00% 36.20% 37.00% 36.20% 43.40% 38.30% 42.90% 36.70% 41.00% 36.40% 38.5% 36.20% 36.4% 36.20% 36.80% 35.50% 33.80% 34.20% 33.50% 33.60% 33.00% 34.10% 31.70% 34.70% 40.90% 35.50% 39.00% 34.20% 37.40% 33.60% 35.5% 34.10% 34.0% 34.70% MONTHLY PERFORMANCE INDICATORS APSE Average Target Current Status Apr May Jun Comments APSE Average Target Current Status Apr May Jun Comments No of invoices paid within 30 days 333 357 323 - - 1.43 0.78 No of Invoices Received 341 358 325 % of invoices paid within 30 days 98% 99% 99% - 49,000 per annum 1,751 3,928 6,316 Average Year to date of Number of Invoices paid within 30 days 98% 98% 98% - 4,576 4,561 4,559 - 1,800 per annum 140 562 1,258 Number of ARA Safety Inspections Completed within Timescale 25 24 20 Number of ARA Safety Inspections Scheduled 25 25 20 % of ARA Safety Inspections Completed within timescale 100% 96% 100% Average Number of days to report an incident to the Health and Safety Section 1.5 2.7 36.3 Target Current Status Apr May Jun Target Current Status Apr May Jun Target Current Status Apr May Jun Target Current Status Apr May Jun 100% - Number of Public Liability claims closed 5 3 3 10 6 6 Number of Public Liability claims received 6 7 3 7 3 3 Total number of open claims 57 63 63 65 46 40 Number of Public Liability Claims that were successful 0 0 0 0 1 0 % of Public Liability Claims that were successful 0% 0% 0% 0% 16% 0% - 0 0 5 34 - 9 11 2 Number of Priority 1 Road Emergency defect repairs made safe within 2 hours 0 2 1 3 2 2 53 35 34 50 39 30 AYRSHIRE ROADS ALLIANCE PERFORMANCE SCORECARD DETAILED MONITORING REPORT UPDATE : JOINT COMMITTEE - 6 SEPTEMBER 2025 40 5 South Ayrshire Council % of A Class roads that should be considered for maintenance % of B Class roads that should be considered for maintenance % of C Class roads that should be considered for maintenance 8% 98% -- 92.02% SOUTH AYRSHIRE COUNCIL ANNUAL PERFORMANCE INDICATORS (CALENDAR YEAR) East Ayrshire MONTHLY PERFORMANCE INDICATORS APSE Average EAST AYRSHIRE COUNCIL HEALTH AND SAFETY 100% - % of U Class roads that should be considered for maintenance Overall % of the road network that should be considered for maintenance Monthly visits to the website from social media ANNUAL PERFORMANCE INDICATORS (FINANCIAL YEAR) East Ayrshire Council EAST AYRSHIRE COUNCIL - 20 50 0 Comments FACETIME Managers are aware of the importance of completing FACE reviews with their staff - 2 0 PUBLIC LIABILITY CLAIMS 100%100% South Ayrshire AYRSHIRE ROADS ALLIANCE WELL ENGAGED Visits to the ARA Website every month ABSENCE MONITORINGAverage days lost per employee MONTHLY PERFORMANCE INDICATORS AYRSHIRE ROADS ALLIANCE FINANCE - AYRSHIRE ROADS ALLIANCE No of Twitter Followers every month 0 27 47 12 7 61 7 32 STREET LIGHTING Number of Street Lighting repairs completed within 7 working days 0 APSE Average SOUTH AYRSHIRE COUNCIL ROADWORKS PROGRAMME Physical % of Roadworks Programme Completed BRIDGES Number of General Bridge Inspections Number of Special Bridge Inspections Number of Principal Bridge Inspections 40- - - 36 27 11%1% 28% 40%20% Comments Number of staff who have received annual FACETIME review 2 - - PRIORITY 1 FAULTS
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Official# Target Current Status Apr May Jun Target Current Status Apr May Jun Target Current Status Apr May Jun Target Current Status Apr May Jun SOUTH AYRSHIRE COUNCIL MONTHLY PERFORMANCE INDICATORS APSE Average EAST AYRSHIRE COUNCIL EAST AYRSHIRE COUNCIL Comments MONTHLY PERFORMANCE INDICATORS APSE Average SOUTH AYRSHIRE COUNCIL Comments Number of Priority 1 Repair Lines issued 0 2 1 3 2 2 54 35 35 50 39 30 % of Priority 1 Road Emergency defect repairs made safe within 2 hours - 100% 100% 100% 100% 100% 98% 100% 97% 100% 100% 100% Number of Priority 2 Road Emergency defect repairs made safe within 5 working days 8 17 8 20 5 6 26 27 14 22 11 18 Number of Priority 2 Repair Lines issued 10 18 10 21 5 7 26 27 14 23 13 18 % of Carriageway Priority 2 Defects repaired within 5 working days 80% 95% 80% 95% 100% 86% 100% 100% 100% 96% 85% 100% Number of Stage 1 Complaints responded to within allotted timescales 0 1 0 0 4 1 88 85 114 52 39 39 Numer of Stage 1 Complaints received 0 1 0 0 4 1 90 88 118 55 45 44 % of Stage 1 Complaints responded to within allotted timescales - 100% - - 100% 100% 98% 97% 97% 95% 87% 89% Number of Stage 2 complaints responded to within allotted timescales - 0 0 0 1 0 2 Number of Stage 2 complaints received 0 0 0 1 0 2 28 13 15 25 9 23 % of Stage 2 complaints responded to within allotted timescales - - - 100% - 100% 28 13 16 25 9 24 100% 100% 94% 100% 100% 96% Number of parking appeals accepted 30 29 33 62 75 52 Number of parking appeals received 99 113 108 182 214 245 % of parking appeals accepted 30% 26% 31% 34% 35% 21% Number of Street Lighting Repair Lines Issued % Street Lighting repairs completed within 7 working days % of enquiries responded to within allotted timescales 83.44% 80% 76.23% 80% Number of Traffic light repairs completed within 48 hours Number of Traffic light repair lines issued % of Traffic light repairs completed within 48 hours 88.23% 95% 95% ENQUIRIES Number of enquiries responded to within allotted timescales Number of enquiries received Officers are reminded of the importance of responding to enquiries within timescales 88.52% 100% 95%88% 95% COMPLAINTS FREEDOM OF INFORMATION TRAFFIC LIGHTS Number of FOI & EIR requests responded to within 20 working days 100%Number of FOI & EIR requests received % of FOI & EIR requests responded to within 20 working days - ---- 100% 100% 75% - 100% PARKING 50% 75%91.20% 50% 100% PRIORITY 2 FAULTS