Performance Scorecard
North Ayrshire Council · 6 June 2025
Back to Ayrshire Shared Services Committee — 6 June 2025 and its agenda
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AYRSHIRE SHARED SERVICE JOINT COMMITTEE 6 June 2025 Report by the Head of Roads – Ayrshire Roads Alliance AYRSHIRE ROADS ALLIANCE PERFORMANCE SCORECARD Purpose of report 1. The purpose of this Report is to advise the Joint Committee regarding the progress made to date against the Performance Scorecard. Recommendations 2 It is recommended that the Joint Committee: i. Notes the performance scorecard presented in this report; ii. Continues to receive the performance scorecard updates; and iii. Otherwise, notes the content of the report. Background 3. The purpose of the performance management and benchmarking is to work collaboratively to deliver tangible and sustained improvements within the Ayrshire Roads Alliance in order to manage the on-going development and delivery of benchmarking frameworks. 4. Improved performance management is fundamental to supporting the Ayrshire Roads Alliance. This drives change and improvement within the fully integrated roads service and support improved outcomes, better performance, and more effective use of resources. 5. The Performance Indicators are regularly refreshed when new useful performance measures are introduced by the Ayrshire Roads Alliance or there is an agreement to include a specific indicator. This will be a regular item for the Ayrshire Shared Service Joint Committee to review Main report/main issues 6. This scorecard is used to: • monitor the progress in meeting the Ayrshire Roads Alliance’s objectives; • help managers to have performance-related conversations with staff; and • identify any problem areas that need addressed.
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7. Some indicators are collated at different frequencies and so these will be included as appropriate. 8. The Performance Scorecard is presented in Appendix 1. Commentary against the specific red and amber performance measures are included in Appendix 1. There are a number of green performance measures which should be highlighted, especially: • Finance with respect to the percentage of invoices paid within 30 calendar days. This is currently at 99% for the financial year. • Priority 1 and Priority 2 Faults – with respect to the percentage of priority 1 and 2 faults completed within timescale. This is currently above target for the financial year. • Street Lighting Repairs – with respect to the percentage of street lighting repairs completed within the timescale. The service has achieved an average of 98% for the financial year. • Traffic Light Repairs – with respect to the percentage of traffic light repairs completed within the timescale. The service has achieved an average of 99% for the financial year. 9. The Process Improvement and Integration Plan continues to identify improvements to a number of existing processes for re-design within The Ayrshire Roads Alliance. Implications Implications Yes No Paragraph number in report 1. Policy/Strategic Planning Yes 10 and 11 2. Governance Yes 12 3. Human Resources Yes 13 4. Equality and Fairer Scotland Duty Yes 14 5. Financial Yes 15 6. Risk Yes 16 7. Community Wealth Building Yes 17 8. Net Zero Yes 18 Policy/strategic planning implications 10. A well-maintained road network will contribute to achieving the 2015-2030 Community Plan objectives and associated 2024-2027 Delivery Plans 11. The matters referred to in this report contribute to Priority 1 of the South Ayrshire Council Plan: Spaces and Places/ Moving around and the environment (Outcome 1).
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Governance Implications 12. The work of the Ayrshire Roads Alliance is undertaken in accordance with relevant legislation. Humans resources Implications 13. The Performance Scorecard has no direct impact on human resources. Equality impact and Fairer Scotland duty implications 14. The Performance Scorecard complements the Equality Impact Assessment by ensuring that any issues arising are adequately prioritised, managed and either eliminated or mitigated. Financial implications 15. The Performance Scorecard facilitates the existing scrutiny arrangements to manage, prioritise, and review the budget provided by East Ayrshire Council and South Ayrshire Council to the Ayrshire Roads Alliance. Risk implications 16. The Performance Scorecard assists in the prioritisation of risks that need to be mitigated by the Ayrshire Roads Alliance in order to reduce the overall risk to either Council and to comply with the Community Plan/Council Plan in both partner bodies. Community Wealth Building implications 17. The works programme provides economic levers to develop resilient, inclusive local economies with more local spend and fair employment, as well as ensuring that wealth is more locally owned and benefits local people Net zero implications 18. The Ayrshire Roads Alliance Service Plan supports and links to East Ayrshire Climate Strategy Themes Theme 2: Transport Theme 4: Natural Environment
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Appendices (if applicable) 1. Performance Scorecard Background papers None Person to contact Jane Corrie, Head of Roads - Ayrshire Roads Alliance Tel No. 01563 503164 E-mail: jane.corrie@ayrshireroadsalliance.org Implementation Officer Jane Corrie, Head of Roads - Ayrshire Roads Alliance Tel No. 01563 503164 E-mail: jane.corrie@ayrshireroadsalliance.org
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2019/21 2019/21 Scotland 2020/22 2020/22 Scotland 2021/23 2021/23 Scotland 2022/24 2022/24 Scotland 2023/25 2023/25 Scotland 2019/21 2019/21 Scotland 2020/22 2020/22 Scotland 2021/23 2021/23 Scotland ` % of A Class roads that should be considered for maintenance 22.10% 29.80% 17.20% 27.60% 15.60% 27.40% 17.60% 28.90% 17.70% 30.60% 34.10% 29.80% 28.90% 27.60% 23.00% 27.40% 2021 2022 2023 2024 2021 2022 2023 2024 % of B Class roads that should be considered for maintenance 32.60% 34.00% 26.85% 33.60% 27.00% 31.50% 26.10% 32.50% 25.20% 34.60% 37.30% 34.00% 34.40% 33.60% 32.50% 31.50% Number of people killed or seriously injured in road accidents per 100,000 population 36 42 48 34 37 54 28 54 % of C Class roads that should be considered for maintenance 33.50% 33.60% 29.50% 33.20% 29.60% 32.70% 31.00% 33.40% 30.80% 34.20% 40.80% 33.60% 37.90% 33.20% 38.90% 32.70% Number of slightly injured casualties per 100,000 population 49 58 82 57 41 52 30 58 % of U Class roads that should be considered for maintenance 42.30% 38.30% 40.90% 36.70% 40.60% 36.40% 39.00% 36.20% 37.00% 36.20% 43.40% 38.30% 42.90% 36.70% 41.00% 36.40% Overall % of the road network that should be considered for maintenance 36.80% 35.50% 33.80% 34.20% 33.50% 33.60% 33.00% 34.10% 31.70% 34.70% 40.90% 35.50% 39.00% 34.20% 37.40% 33.60% MONTHLY PERFORMANCE INDICATORS APSE Average Target Current Status Apr MONTHLY PERFORMANCE INDICATORS APSE Average Target Current Status Apr Comments No of invoices paid within 30 days 333 Average days lost per employee - - 1.43 No of Invoices Received 341 % of invoices paid within 30 days 98% Visits to the ARA Website every month - 49,000 per annum 1,751 Average Year to date of Number of Invoices paid within 30 days 98% No of Twitter Followers every month - 4,576 Monthly visits to the website from social media - 1,800 per annum 140 Number of ARA Safety Inspections Completed within Timescale 25 Number of ARA Safety Inspections Scheduled 25 % of ARA Safety Inspections Completed within timescale 100% Average Number of days to report an incident to the Health and Safety Section 1.5 Target Current Status Apr Target Current Status Apr Target Current Status Apr Target Current Status Apr Number of Public Liability claims closed 5 10 Number of Public Liability claims received 6 7 Total number of open claims 57 65 Number of Public Liability Claims that were successful 0 0 % of Public Liability Claims that were successful 0% 0% Number of Principal Bridge Inspections - 0 0 9 Number of Priority 1 Road Emergency defect repairs made safe within 2 hours 0 3 Number of Street Lighting repairs completed within 7 working days 53 50 Number of Priority 1 Repair Lines issued 0 3 Number of Street Lighting Repair Lines Issued 54 50 100% - 75% - - ANNUAL PERFORMANCE INDICATORS (CALENDAR YEAR) East Ayrshire South Ayrshire AYRSHIRE ROADS ALLIANCE ANNUAL PERFORMANCE INDICATORS (FINANCIAL YEAR) - 95% - EAST AYRSHIRE COUNCIL SOUTH AYRSHIRE COUNCIL APSE Average MONTHLY PERFORMANCE INDICATORS FINANCE 98% - AYRSHIRE ROADS ALLIANCE Comments HEALTH AND SAFETY 92.02% EAST AYRSHIRE COUNCIL MONTHLY PERFORMANCE INDICATORS APSE Average 100% 75% - 91.20% Number of staff who have received annual FACETIME review 2 0 - Comments 1% ROADWORKS PROGRAMME BRIDGES Physical % of Roadworks Programme Completed 100% 20% 7 27 WELL ENGAGED 20 - 100% 40 Number of General Bridge Inspections 50 36 Number of Special Bridge Inspections - ABSENCE MONITORING AYRSHIRE ROADS ALLIANCE East Ayrshire Council South Ayrshire Cou AYRSHIRE ROADS ALLIANCE PERFORMANCE SCORECARD DETAILED MONITORING REPORT UPDATE : JOINT COMMITTEE - 6 JUNE 2025 Comments SOUTH AYRSHIRE COUNCIL FACETIME Managers are aware of the importance of completing FACE reviews PUBLIC LIABILITY CLAIMS PRIORITY 1 FAULTS STREET LIGHTING 95%88%
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Target Current Status Apr Target Current Status Apr Target Current Status Apr Target Current Status Apr EAST AYRSHIRE COUNCIL SOUTH AYRSHIRE COUNCIL APSE Average MONTHLY PERFORMANCE INDICATORS EAST AYRSHIRE COUNCIL MONTHLY PERFORMANCE INDICATORS APSE Average CommentsComments SOUTH AYRSHIRE COUNCIL % of Priority 1 Road Emergency defect repairs made safe within 2 hours - 100% % Street Lighting repairs completed within 7 working days 98% 100% Number of Priority 2 Road Emergency defect repairs made safe within 5 working days 8 20 Number of Traffic light repairs completed within 48 hours 26 22 Number of Priority 2 Repair Lines issued 10 21 Number of Traffic light repair lines issued 26 23 % of Carriageway Priority 2 Defects repaired within 5 working days 80% 95% % of Traffic light repairs completed within 48 hours 100% 96% Number of Stage 1 Complaints responded to within allotted timescales 0 0 Number of enquiries responded to within allotted timescales 88 52 Numer of Stage 1 Complaints received 0 0 Number of enquiries received 90 55 % of Stage 1 Complaints responded to within allotted timescales - - % of enquiries responded to within allotted timescales 98% 95% Number of Stage 2 complaints responded to within allotted timescales - 0 1 Number of Stage 2 complaints received 0 1 Number of FOI & EIR requests responded to within 20 working days 28 25 % of Stage 2 complaints responded to within allotted timescales - 100% Number of FOI & EIR requests received 28 25 % of FOI & EIR requests responded to within 20 working days 100% 100% Number of parking appeals accepted 30 62 Number of parking appeals received 99 182 % of parking appeals accepted 30% 34% - ---- 100% 100% - 100%100% 76.23% 88.52% 100% 100% 88.23% 95% 95% 80% FREEDOM OF INFORMATION 50% 50% Officers are reminded of the importance of responding to enquiries within timescales 80% COMPLAINTS PARKING PRIORITY 2 FAULTS TRAFFIC LIGHTS ENQUIRIES 83.44%