Area Performance Report - FQ1 2023/24
Argyll and Bute Council · 6 September 2023
Back to Mid Argyll, Kintyre & the Islands Area Committee — 6 September 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 ARGYLL AND BUTE COUNCIL MID-ARGYLL, KINTYRE AND THE ISLANDS AREA COMMITTEE CUSTOMER SUPPORT SERVICES 6 SEPTEMBER 2023 AREA PERFORMANCE REPORT – FQ1 2023/24 1.0 BACKGROUND 1.1 This paper presents the Area Performance Report for Financial Quarter 1 2023/24 (April to June 2023) and illustrates the agreed performance measures. 1.2 The features of the Performance Report are as follows:- Indicators are grouped by Corporate Outcome. The data table for each indicator is coded to identify the level of reporting. o Area level measures are blue o Council level measures are grey o COI measures are white Each indicator details the o Target, Actual and Performance status (Green / Red / No Target) for the current and three previous financial quarters. o Commentary for the current financial quarter only. o Narrative explaining the performance trend e.g. This indicator is above Target and performance has improved since the last reporting period. o Where appropriate a Performance Trend Line has been added. o The name of the Responsible Officer. o Where possible performance is presented at both Area and Council level. 1.3 The commentary for each indicator helps ‘Tell Our Story’ and enables Elected Members to put the performance data into perspective and understand if an issue is local in nature or should be escalated up to a Strategic Committee. 1.4 To improve the response to performance queries, it is requested that either the Responsible Named Officer or Sonya Thomas are contacted once the Quarterly Performance Report is received with any queries. This should enable some queries being resolved or clarified prior to the Area Committee meeting, and therefore being carried forward as Actions at a subsequent meeting. 1.5 As part of our improvements to performance reporting and making best use of the digital technology available to us, officers have developed new, online scorecards for members to view performance data. These were well received by members at a recent seminar and will be made available, as requested, for the December Area Committees, with training provided in advance.
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2 2.0 RECOMMENDATIONS 2.1 It is recommended that the Area Committee – a) Notes and considers the performance and supporting commentary as presented. b) Upon receipt of the Quarterly Performance Report the Area Committee contact either the Responsible Named Officer or Sonya Thomas with any queries. c) Note that work is ongoing and to respond to Sonya Thomas with requests or comments regarding the layout and format of the Performance Report. 3.0 IMPLICATIONS 3.1 Policy All of the indicators in this report are based on agreed Council policy. 3.2 Financial All indicators with financial implications are actively managed through agreed budget monitoring processes. 3.3 Legal All appropriate legal implications are complied with. 3.4 HR All HR implications are actively managed through agreed Wellbeing and Management monitoring processes. 3.5 Fairer Scotland Duty See below. 3.5.1 Equalities All activities comply with Equal Opportunities/Fairer Scotland Duty policies and obligations. 3.5.2 Socio-economic Duty All activities comply with the council’s socio- economic duty. 3.5.3 Islands Duty All activities comply with the council’s islands duty. 3.6 Climate Change The Council is committed to working towards net zero. 3.7 Risk Without this information Elected Members are less informed of activities within their area. 3.8 Customer Service All activities with customer feedback or insight are rigorously monitored for improvement. Kirsty Flanagan, Executive Director with responsibility for Customer Support Services Jane Fowler Head of Customer Support Services 23 August 2023 For further information, please contact: Sonya Thomas
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3 Organisation Development Officer - Performance and Improvement Customer Support Services 01546 604454 Appendix 1: FQ1 2023/24 MAKI Performance Report
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Appendix 1 Page 1 Performance Reporting Performance Reporting .............................................................................................................................................................................................................................. 1 All Areas .................................................................................................................................................................................................................................................. 4 Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 5 COI – Maximise distribution of Scottish Welfare Fund ................................................................................................................................................................. 5 Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 6 COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention ...................... 6 Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 7 Number of parking penalty notices issued – Mid Argyll, Kintyre and Islay .................................................................................................................................. 7 Number of parking penalty notices issued – Argyll and Bute ....................................................................................................................................................... 7 Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 8 Car parking income to date – Mid Argyll, Kintyre and Islay .......................................................................................................................................................... 8 Car parking income to date – Argyll and Bute ............................................................................................................................................................................... 9 Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................. 10 Dog fouling – total number of complaints – Mid Argyll, Kintyre and Islay ................................................................................................................................. 10 Dog fouling – total number of complaints – Argyll and Bute ...................................................................................................................................................... 10 Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 11 COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place .... 11 Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 12 COI – Provide quality meals with cost margins to all pupils ....................................................................................................................................................... 12 Corporate Outcome No.4 – Education, skills and training maximises opportunities for all .......................................................................................................... 13 Maximise the percentage of 16-19 years olds participating in education, training or employment – Mid Argyll, Kintyre and Islay ...................................... 13 Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute ................ 13 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 15
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Appendix 1 Page 2 Number of affordable social sector new builds completed per annum – Mid Argyll, Kintyre and Islay ................................................................................... 15 Number of affordable social sector new builds completed per annum – Argyll and Bute ........................................................................................................ 15 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 17 Percentage of pre-planning application enquiries processed within 20 working days – Mid Argyll, Kintyre and Islay ........................................................... 17 Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute ................................................................................ 17 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 19 Householder planning applications – average number of weeks to determine – Mid Argyll, Kintyre and Islay ...................................................................... 19 Householder planning applications – average number of weeks to determine – Argyll and Bute ........................................................................................... 20 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 21 COI – The number of new homeless applicants who required temporary accommodation this period .................................................................................. 21 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 22 COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal .................................................... 22 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 23 COI – Increase the number of community benefits that are delivered through contracts we award locally ........................................................................... 23 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 24 Street lighting – percentage of faults repaired within 10 days – Mid Argyll, Kintyre and Islay ................................................................................................. 24 The percentage of street lighting faults are completed within 10 working days – Argyll and Bute .......................................................................................... 24 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 26 Total number of complaints regarding waste collection – Mid Argyll, Kintyre and Islay .......................................................................................................... 26 Total number of complaints regarding waste collection – Argyll and Bute ............................................................................................................................... 26 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 27 COI – Percentage of waste recycled, composted and recovered ................................................................................................................................................ 27 Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered ........................................................................................................... 27 Islands – Percentage of waste recycled, composted and recovered .......................................................................................................................................... 28 H&L – Percentage of waste recycled, composted and recovered ............................................................................................................................................... 29
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Appendix 1 Page 3 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 30 COI – The number of tonnes of waste sent to landfill ................................................................................................................................................................. 30 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 31 LEAMS (Local Environment Audit and Management System) – Mid Argyll................................................................................................................................ 31 LEAMS (Local Environment Audit and Management System) – Kintyre ..................................................................................................................................... 31 LEAMS (Local Environment Audit and Management System) – Islay ......................................................................................................................................... 32 LEAMS (Local Environment Audit and Management System) – Argyll and Bute ....................................................................................................................... 32 Making It Happen.............................................................................................................................................................................................................................. 33 Teacher sickness absence – Mid Argyll, Kintyre and Islay ........................................................................................................................................................... 33 Teacher sickness absence – Argyll and Bute ................................................................................................................................................................................ 33 Making It Happen.............................................................................................................................................................................................................................. 34 LGE staff (non-teacher) sickness absence – Mid Argyll, Kintyre and Islay .................................................................................................................................. 34 LGE staff (non-teacher) sickness absence – Argyll and Bute ....................................................................................................................................................... 34 Making It Happen.............................................................................................................................................................................................................................. 35 COI – Increase the percentage of all self-service automated contacts ....................................................................................................................................... 35
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Appendix 1 Page 4 All Areas FQ1 2023/24 Overall Performance Summary The information presented is a summary of the agreed measures. Unless stated otherwise, performance is presented at both Area and Council-wide levels. The measures show the performance against target for the current and previous three reporting periods with an explanation of performance trend. The data table for each indicator is colour coded to identify the level of reporting: Area level measures are blue. Council level measures are grey. Corporate Outcome Indicators (COIs) are white. Where appropriate a Trend Line has been added to illustrate movement in ‘Actual’ over the reporting period.
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Appendix 1 Page 5 Corporate Outcome No.1 – People live active, healthier and independent lives COI – Maximise distribution of Scottish Welfare Fund This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 95.3% 87.5% Red FQ2 2022/23 95.3% 115.1% Green FQ3 2022/23 95.3% 129.2% Green FQ4 2022/23 95.3% 144.0% Green FQ1 2023/24 95.3% 112.9% Green Performance in FQ1 has exceeded the target and actual has decreased since the last reporting period. FQ1 Comment From 1 April 2023 to 30 June 2023 our Scottish Welfare Fund (SWF) spend is £129,456 which is £14,886 higher than our profiled quarterly amount. The total allocation for SWF this financial year is £458,284. Applications have remained consistent during this first quarter and we are carefully monitoring application numbers to decide whether priority levels require to be changed. Responsible person: Fergus Walker
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Appendix 1 Page 6 Corporate Outcome No.1 – People live active, healthier and independent lives COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 100% 100% Green FQ2 2022/23 100% 100% Green FQ3 2022/23 100% 100% Green FQ4 2022/23 100% 95% Red FQ1 2023/24 100% 100% Green This indicator for FQ1 has met the target and performance has increased since the last reporting period. FQ1 Comment 20 questionnaires were issued; 16 questionnaires returned but 2 did not answer this question. 14 that expressed an opinion agreed that they were satisfied. Responsible person: Lee Roberts
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Appendix 1 Page 7 Corporate Outcome No.2 – People live in safer and stronger communities Number of parking penalty notices issued – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 44 No target FQ2 2022/23 No target 64 No target FQ3 2022/23 No target 8 No target FQ4 2022/23 No target 36 No target FQ1 2023/24 No target 51 No target The indicator for FQ1 shows the number of parking penalty notices has increased since the last reporting period. FQ1 Comment Warden often assisting with necessary tasks in other areas i.e. cash collection in OLI and cannot patrol area as often as we would like. Responsible person: Hugh O’Neill Number of parking penalty notices issued – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 2,043 No target FQ2 2022/23 No target 2,124 No target FQ3 2022/23 No target 1,343 No target FQ4 2022/23 No target 1,332 No target FQ1 2023/24 No target 1,816 No target This indicator for FQ1 shows the number of parking penalty notices has increased significantly since the last reporting period. FQ1 Comment H&L currently recruiting one warden and requiring assistance from other areas. OLI requiring assistance from other areas for cash collection duties. Responsible person: Hugh O’Neill
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Appendix 1 Page 8 Corporate Outcome No.2 – People live in safer and stronger communities Car parking income to date – Mid Argyll, Kintyre and Islay Performance is presented cumulatively for both Area and Council-wide levels. For individual car parks, the income is presented on a quarterly basis. Reporting Period Target (Cumulative) Actual (Cumulative) Status FQ1 2022/23 £16,057 £15,541 Red FQ2 2022/23 £40,065 £39,813 Red FQ3 2022/23 £52,075 £61,366 Green FQ4 2022/23 £63,673 £66,911 Green FQ1 2023/24 £16,315 £19,706 Green This indicator for FQ1 shows the cumulative amount of income collected has exceeded the cumulative target. There is no performance trend as this data is cumulative. FQ1 Comment Over-recovery of income collected is likely due to the popularity of Inveraray as a tourist destination. Responsible person: Hugh O’Neill Actual quarterly income collected in Mid Argyll, Kintyre and Islay during FQ4 and FQ1. Car Park Location FQ4 Actual FQ1 Actual Fisher Row, Inveraray £1,006 £1,826 The Avenue, Inveraray £2,637 £3,515 Front Street and Toilets, Inveraray £1,894 £13,087 Lorne Street, Lochgilphead £9 £1,162 MAKI (parking permits) £0 £116 Total £5,545 £19,706
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Appendix 1 Page 9 Car parking income to date – Argyll and Bute Performance is presented cumulatively for both Area and Council-wide levels. Reporting Period Target (Cumulative) Actual (Cumulative) Status FQ1 2022/23 £250,661 £165,678 Red FQ2 2022/23 £625,430 £491,453 Red FQ3 2022/23 £812,919 £709,585 Red FQ4 2022/23 £993,968 £817,788 Red FQ1 2023/24 £234,056 £253,705 Green This indicator for FQ1 shows the cumulative amount of income collected has exceeded the cumulative target. There is no performance trend as this data is cumulative. FQ1 Comment Overall parking income is performing well – the team have had a vacancy since March 2023. An offer of employment has been made, which will see the team return to full staffing. Responsible person: Hugh O’Neill
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Appendix 1 Page 10 Corporate Outcome No.2 – People live in safer and stronger communities Dog fouling – total number of complaints – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 26 No target FQ2 2022/23 No target 19 No target FQ3 2022/23 No target 15 No target FQ4 2022/23 No target 26 No target FQ1 2023/24 No target 32 No target This indicator for FQ1 shows the number of dog fouling complaints has increased since the last reporting period. FQ1 Comment There were 32 dog fouling complaints received this quarter for the MAKI area, this was broken down to Mid Argyll 15, Kintyre 8 and Islay 9. The Warden service will continue to patrol and monitor these areas as and when they can. Responsible person: Tom Murphy Dog fouling – total number of complaints – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 202/23 No target 61 No target FQ2 2022/23 No target 45 No target FQ3 2022/23 No target 47 No target FQ4 2022/23 No target 77 No target FQ1 2023/24 No target 60 No target This indicator for FQ1 shows the number of dog fouling complaints has decreased since the last reporting period. FQ1 Comment The total number of dog fouling complaints is down this quarter to 60, B&C 13, H&L 11, MAKI 32 and OLI 4. The Warden Service will continue to patrol and monitor this in an effort to reduce the numbers further. Responsible person: Tom Murphy
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Appendix 1 Page 11 Corporate Outcome No.3 – Children and young people have the best possible start COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 100% 100% Green FQ2 2022/23 100% 100% Green FQ3 2022/23 100% 100% Green FQ4 2022/23 100% 100% Green FQ1 2023/24 100% 100% Green This indicator for FQ1 has met the target with no change in performance since the last reporting period. FQ1 Comment There is individual tracking and monitoring in place on SEEMIS in all schools for care experienced children and young people. In addition to this, the Virtual Head Teacher for Care Experienced Children and Young People (CECYP) undertakes additional analysis of the data held. The way in which attendance data is monitored has been refined and there is greater scrutiny around absence and targeted interventions to support school attendance. An updated system to track attainment data specifically for CECYP is currently being developed and will ensure breadth and depth of data is collected for each learner throughout their educational journey. This long term intended impact is to identify and address themes, ensuring early and targeted interventions across a range of indicators. Data collated continues to inform how our Care Experienced Education Team of Health and Wellbeing Liaison Officers and Lead Additional Support Needs Assistants are deployed to offer support for the CECYP and, as appropriate, their family. Responsible person: Louise Chisholm
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Appendix 1 Page 12 Corporate Outcome No.3 – Children and young people have the best possible start COI – Provide quality meals with cost margins to all pupils This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 +/-5.00% 3.77% Green FQ2 2022/23 +/-5.00% 0.98% Green FQ3 2022/23 +/-5.00% 6.09% Red FQ4 2022/23 +/-5.00% -2.56% Green FQ1 2023/24 +/-5.00% 5.00% Green This indicator for FQ1 is within the +/-5.00% target variance and performance has improved since the last reporting period. FQ1 Comment The total percentage variance for all schools is 5.00%. This is just within the target range. A new cashless catering system is currently being implemented in schools and will allow for more efficient reporting of figures. The system was rolled out in FQ1 and may have resulted in some reporting issues. We will continue to monitor any schools that had a food cost percentage out with the 5% variance target. B&C 10.07% H&L 1.07% MAKI 2.61% OLI 7.16% Responsible person: Jayne Jones
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Appendix 1 Page 13 Corporate Outcome No.4 – Education, skills and training maximises opportunities for all Maximise the percentage of 16-19 years olds participating in education, training or employment – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 94.00% 95.45% Green FQ2 2022/23 94.00% 96.72% Green FQ3 2022/23 94.00% 94.30% Green FQ4 2022/23 94.00% 94.70% Green FQ1 2023/24 94.00% 94.85% Green This indicator for FQ1 is above target and performance has increased slightly since the last reporting period. FQ1 Comment As of 29 June 2023, the participation figure for 16-19 year-olds in Mid Argyll, Kintyre and Islay was 865 young people, which equates to 94.85%. This is 0.95% above the 2021/22 annual Argyll and Bute Participation figure of 93.9%. The 2022/23 Annual Participation Measure for Argyll and Bute will be released by Skills Development Scotland at the end of August 2023. Responsible person: Simon Easton Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 94.00% 94.00% Green FQ2 2022/23 94.00% 93.90% Red FQ3 2022/23 94.00% 93.90% Red FQ4 2022/23 94.00% 93.62% Red FQ1 2023/24 94.00% 93.75% Red This indicator for FQ1 is slightly below target however performance has increased slightly since the last reporting period.
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Appendix 1 Page 14 FQ1 Comment As of 29 June 2023, the participation figure for 16-19 year olds across Argyll and Bute was 3,435 young people, which equates to 93.75%. This is 0.15% below the 2021/22 annual Argyll and Bute Participation figure of 93.9%. The 2022/23 Annual Participation Measure for Argyll and Bute will be released by Skills Development Scotland at the end of August 2023. Responsible person: Simon Easton
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Appendix 1 Page 15 Corporate Outcome No.5 – Our economy is diverse and thriving Number of affordable social sector new builds completed per annum – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status FQ1 2022/23 18 18 Green FQ2 2022/23 10 10 Green FQ3 2022/23 1 1 Green FQ4 2022/23 4 4 Green FQ1 2023/24 0 0 Green This indicator for FQ1 shows the number of completions has met the target for the reporting period. FQ1 Comment No units scheduled for completion this quarter. Responsible person: Kelly Ferns Number of affordable social sector new builds completed per annum – Argyll and Bute Reporting Period Target Actual Status FQ1 2022/23 36 36 Green FQ2 2022/23 48 48 Green FQ3 2022/23 37 37 Green FQ4 2022/23 67 67 Green FQ1 2023/24 26 26 Green This indicator for FQ1 shows the number of completions has met the target for the reporting period. FQ1 Comment B&C: No units scheduled for completion in FQ1. H&L: No units scheduled for completion in FQ1. MAKI: No units scheduled for completion in FQ1.
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Appendix 1 Page 16 OLI: 26 completions in FQ1 achieved through Link/C~urb for social rent at the Dunbeg Phase 3 development. 20 of these are general needs, 3 are amenity and 3 are specific need housing. 20 General Needs (made up of 4 x 2 bed Terraced Houses, 4 x 3 bed Terraced Houses, 1 x 4 bed Terrace House, 4 x 1 bed Flats & 7 x 2 bed Flats). 3 Wheelchair Accessible (2 x 1 bed Flats). 3 Amenity (2 x 1 bed Flats, 1 x 2 bed Flat). Responsible person: Kelly Ferns
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Appendix 1 Page 17 Corporate Outcome No.5 – Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75.0% 31.6% Red FQ2 2022/23 75.0% 35.0% Red FQ3 2022/23 75.0% 36.0% Red FQ4 2022/23 75.0% 30.6% Red FQ1 2023/24 75.0% 51.7% Red This indicator for FQ1 is below target however performance has increased significantly since the last reporting period. FQ1 Comment Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed against the emerging policy background. During this reporting period available resource has been prioritised towards the resolution of statutory casework - the effect of this will be a detrimental impact on non-statutory casework including an extended time period to respond to pre-application enquiries. Responsible person: Peter Bain Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75.0% 60.5 Red FQ2 2022/23 75.0% 64.7% Red FQ3 2022/23 75.0% 52.5% Red FQ4 2022/23 75.0% 55.4% Red FQ1 2023/24 75.0% 47.5% Red This indicator for FQ1 is below target and performance has decreased since the last reporting period.
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Appendix 1 Page 18 FQ1 Comment Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed against the emerging policy background. During this reporting period available resource has been prioritised towards the resolution of statutory casework - the effect of this will be a detrimental impact on non-statutory casework including an extended time period to respond to pre-application enquiries. Responsible person: Peter Bain
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Appendix 1 Page 19 Corporate Outcome No.5 – Our economy is diverse and thriving Householder planning applications – average number of weeks to determine – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 8.0 weeks 15.3 weeks Red FQ2 2022/23 8.0 weeks 18.8 weeks Red FQ3 2022/23 8.0 weeks 15.3 weeks Red FQ4 2022/23 8.0 weeks 16.2 weeks Red FQ1 2023/24 8.0 weeks 21.4 weeks Red This indicator for FQ1 has not met the target and performance has decreased since the last reporting period. FQ1 Comment This measure only relates to planning applications received for alterations to existing premises. Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework from the pandemic . The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed against the emerging policy background. During this reporting period, available resource has been prioritised towards the resolution of statutory casework - in particular the progression and determination of older cases. The determination of a higher-than-normal volume of legacy cases has a significant impact on "average time taken" performance measures, as a relatively small number of cases can readily skew the outcome. This is evidenced in that the performance time to determine "All Local Applications" would be 25.7 weeks, however five of those weeks is attributable to six legacy applications alone. Of the Local Applications determined in FQ1, 90% of applications determined were less than one year old and were determined in an average time period of 18 weeks. It is further commented that 60% of those applications were less than 6 months old at the time of determining and were determined in an average time period of 11.6 weeks. Responsible person: Peter Bain
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Appendix 1 Page 20 Householder planning applications – average number of weeks to determine – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 8.0 weeks 12.4 weeks Red FQ2 2022/23 8.0 weeks 13.1 weeks Red FQ3 2022/23 8.0 weeks 12.0 weeks Red FQ4 2022/23 8.0 weeks 17.3 weeks Red FQ1 2023/24 8.0 weeks 21.6 weeks Red This indicator for FQ1 has not met the target and performance and performance has decreased since the last reporting period. FQ1 Comment This measure only relates to planning applications received for alterations to existing premises. Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed against the emerging policy background. During this reporting period, available resource has been prioritised towards the resolution of statutory casework - in particular the progression and determination of older cases. The determination of a higher-than-normal volume of legacy cases has a significant impact on "average time taken" performance measures, as a relatively small number of cases can readily skew the outcome. This is evidenced in that the performance time to determine "All Local Applications" would be 25.7 weeks, however five of those weeks is attributable to six legacy applications alone. Of the Local Applications determined in FQ1, 90% of applications determined were less than one year old and were determined in an average time period of 18 weeks. It is further commented that 60% of those applications were less than 6 months old at the time of determining and were determined in an average time period of 11.6 weeks. Responsible person: Peter Bain
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Appendix 1 Page 21 Corporate Outcome No.5 – Our economy is diverse and thriving COI – The number of new homeless applicants who required temporary accommodation this period This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 32 No target FQ2 2022/23 No target 28 No target FQ3 2022/23 No target 41 No target FQ4 2022/23 No target 30 No target FQ1 2023/24 No target 32 No target This indicator for FQ1 shows the number of applicants has increased since the last reporting period. FQ1 Comment During FQ1, the housing service provided temporary accommodation for 32 new homeless households. B&C 13 H&L 3 MAKI 1 OLI 15 Responsible Person: Morven Macintyre
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Appendix 1 Page 22 Corporate Outcome No.5 – Our economy is diverse and thriving COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 20.0% 13.2% Red FQ2 2022/23 20.0% 22.2% Green FQ3 2022/23 20.0% 19.4% Red FQ4 2022/23 20.0% 22.5% Green FQ1 2023/24 20.0% 10.8% Red This indicator for FQ1 is below target and performance has decreased significantly since the last reporting period. FQ1 Comment Of the 5 contracts receiving local bids, 2 of which were Framework awards with multiple successful suppliers, 4 local suppliers were successful with an estimated contract value of £500k. The Procurement, Commercial and Contract Management Team (PCCMT) continue to support local suppliers by providing useful information on the Council’s website i.e. pre-recorded webinars on how to bid for Council contracts, hints and tips for tendering, as well as our current contract plan. Details of upcoming Supplier Development events and our Category Officer’s contact details are also provided, all of which enable local suppliers to be able to bid for our contracts. Responsible person: Anne MacColl-Smith
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Appendix 1 Page 23 Corporate Outcome No.5 – Our economy is diverse and thriving COI – Increase the number of community benefits that are delivered through contracts we award locally This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 No target - No target FQ2 2022/23 No target 30 No target FQ3 2022/23 No target - No target FQ4 2022/23 No target 43 No target FQ1 2023/24 No target - No target This indicator is reported in FQ2 and FQ4. This indicator for FQ4 shows the number of community benefits has increased since the last reporting period. FQ1 Comment Reported on a six monthly basis. Next report available October 2023. Responsible person: Anne MacColl-Smith
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Appendix 1 Page 24 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Street lighting – percentage of faults repaired within 10 days – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75% 33% Red FQ2 2022/23 75% 47% Red FQ3 2022/23 75% 44% Red FQ4 2022/23 75% 28% Red FQ1 2023/24 75% 17% Red This indicator for FQ1 is below target and performance has decreased since the last reporting period. FQ1 Comment A total of 23 jobs were completed and signed off in FQ1. This is a drop in overall numbers from FQ4. Of the 23 MAKI jobs completed, 4 were signed off within the 10 day indicator time frame, giving a performance of 17%, 11 jobs were on Islay where we have really struggled re travel and/or accommodation - we are doing what we can to make use of a local contractor arrangement. Responsible person: Tom Murphy The percentage of street lighting faults are completed within 10 working days – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75% 29% Red FQ2 2022/23 75% 48% Red FQ3 2022/23 75% 30% Red FQ4 2022/23 75% 32% Red FQ1 2023/24 75% 37% Red This indicator for FQ1 is below target however performance has increased since the last reporting period. FQ1 Comment The total number of street lighting jobs completed in FQ1 was 175. Of the total completed within the quarter, 64 were completed within the 10 day indicator giving an overall performance of 37%. We still have a number of faults reported as dark lamps that turn out to be more serious cable or section faults requiring
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Appendix 1 Page 25 power company/supply repairs. More jobs were completed and closed off than new ones raised, within the period, slightly reducing the overall backlog in repairs. There have been some resourcing issues due to sickness absence and annual leave and the commencement of the Capital Improvement Schemes in Helensburgh and Bute. Responsible person: Tom Murphy
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Appendix 1 Page 26 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Total number of complaints regarding waste collection – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 3 No target FQ2 2022/23 No target 8 No target FQ3 2022/23 No target 2 No target FQ4 2022/23 No target 6 No target FQ1 2023/24 No target 6 No target This indicator for FQ1 shows the number of waste collection complaints has remained the same since the last reporting period. FQ1 Comment There were only 6 waste collection complaints received this quarter for the MAKI area, this is a very good level of service given the number of properties serviced. Responsible person: Tom Murphy Total number of complaints regarding waste collection – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 58 No target FQ2 2022/23 No target 65 No target FQ3 2022/23 No target 35 No target FQ4 2022/23 No target 53 No target FQ1 2023/24 No target 67 No target This indicator for FQ1 shows the number of waste collection complaints has increased since the last reporting period. FQ1 Comment There were 67 waste collection complaints received this quarter, given the number of bins serviced, domestic, glass and food, this is a very good level of service. Responsible person: Tom Murphy
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Appendix 1 Page 27 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth COI – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 45.0% 52.1% Green FQ2 2022/23 45.0% 50.5% Green FQ3 2022/23 45.0% 56.7% Green FQ4 2022/23 45.0% 52.0% Green FQ1 2023/24 45.0% 47.6% Green This indicator for FQ1 is above target however performance has decreased since the last reporting period. FQ1 Comment 47.6% recycling, composting and recovery (37.4% recycling/composting plus 10.2% recovery). Overall rate above target although recovery less than same quarter in previous year. This is mainly because mixed general waste which goes to Barr Environmental (mainly from Helensburgh and Lomond area) is now all landfilled. This is due to Barr's decision to cease operation of their mixed waste treatment plant following The Scottish Government introduction of a Landfill Tax Abatement Order from July 2022. Responsible person: John Blake Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 54.4% No target FQ2 2022/23 No target 58.1% No target FQ3 2022/23 No target 67.4% No target FQ4 2022/23 No target 61.9% No target FQ1 2023/24 No target 53.0% No target
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Appendix 1 Page 28 This indicator for FQ1 shows the percentage of waste recycled has decreased since the last reporting period. FQ1 Comment 53.0% recycling, composting and recovery (35.8% recycling/composting plus 17.2% recovery). Renewi recycling and recovery rates now back to more normal levels as had been higher in 2022/23 year mainly due to significant wood and green garden waste tonnages being sent for recycling/composting plus and energy from waste trial increased recovery tonnages. Responsible person: John Blake Islands – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 33.3% No target FQ2 2022/23 No target 34.7% No target FQ3 2022/23 No target 43.5% No target FQ4 2022/23 No target 35.9% No target FQ1 2023/24 No target 39.2% No target This indicator for FQ1 shows the percentage of waste recycled has increased since the last reporting period. FQ1 Comment Recycling and composting rate of 39.2% is an improvement on previous quarter and same quarter in 2022/23. Responsible person: John Blake
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Appendix 1 Page 29 H&L – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 53.6% No target FQ2 2022/23 No target 41.0% No target FQ3 2022/23 No target 37.5% No target FQ4 2022/23 No target 34.5% No target FQ1 2023/24 No target 40.1% No target This indicator for FQ1 shows the percentage of waste recycled has increased since the last reporting period. FQ1 Comment Recycling rate higher than previous quarter i.e. FQ4 in 2022/23 mainly due to significant green garden waste tonnage being sent for composting. Recovery rate much lower than same quarter in previous year i.e. FQ1 in 2022/23, mainly due to Barr Environmental no longer operating a mixed general waste treatment plant at their Auchencarroch Landfill Site (near Alexandria) following The Scottish Government introducing a Landfill Tax Abatement Order from July 2022. Responsible person: John Blake
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Appendix 1 Page 30 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth COI – The number of tonnes of waste sent to landfill This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 5,850 4,546 Green FQ2 2022/23 5,550 4,947 Green FQ3 2022/23 5,100 3,882 Green FQ4 2022/23 5,000 4,610 Green FQ1 2023/24 5,850 5,075 Green This indicator for FQ1 is below target (lowest is best. FQ1 Comment Tonnes of biodegradable waste to landfill within target, however more was landfilled than in same quarter during previous year. This increase was mainly because all mixed general waste delivered to Barr Environmental in FQ1 this year (from the Helensburgh and Lomond area) was landfilled. This was due to Barr's decision to cease operation of their mixed waste treatment plant following The Scottish Government Landfill Tax Abatement Order (which was introduced from July 2022). The Renewi energy from waste trial has ended, therefore in this quarter there is no extra recovery from the PPP area to offset the recovery reduction from the Helensburgh and Lomond area. Responsible person: John Blake
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Appendix 1 Page 31 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth LEAMS (Local Environment Audit and Management System) – Mid Argyll (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 88 Green FQ2 2022/23 73 82 Green FQ3 2022/23 73 82 Green FQ4 2022/23 73 83 Green FQ1 2023/24 73 77 Green This indicator for FQ1 is above target however performance has decreased since the last reporting period. FQ1 Comment Mid Argyll is showing a good standard of street cleanliness this quarter: April 74, May 79 and June 78. Responsible person: Tom Murphy LEAMS (Local Environment Audit and Management System) – Kintyre (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 82 Green FQ2 2022/23 73 81 Green FQ3 2022/23 73 81 Green FQ4 2022/23 73 81 Green FQ1 2023/24 73 82 Green This indicator for FQ1 is above target and performance has increased slightly since the last reporting period. FQ1 Comment Kintyre for the first quarter is showing a very good level of street cleanliness, exceeding both the National Standard and Benchmark figure. Responsible person: Tom Murphy
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Appendix 1 Page 32 LEAMS (Local Environment Audit and Management System) – Islay (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 84 Green FQ2 2022/23 73 84 Green FQ3 2022/23 73 84 Green FQ4 2022/23 73 81 Green FQ1 2023/24 73 84 Green This indicator for FQ1 is above target however performance has increased slightly since the last reporting period. FQ1 Comment The level of street cleanliness on the Isle of Islay remains high again this quarter. Responsible person: Tom Murphy LEAMS (Local Environment Audit and Management System) – Argyll and Bute (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 85 Green FQ2 2022/23 73 82 Green FQ3 2022/23 73 83 Green FQ4 2022/23 73 83 Green FQ1 2023/24 73 84 Green This indicator for FQ1 is above target and performance has increased slightly since the last reporting period. FQ1 Comment The overall score for the whole of Argyll and Bute is 84 this quarter, this shows a very good level of street cleanliness and exceeds both the National Standard and Benchmark score. Responsible person: Tom Murphy
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Appendix 1 Page 33 Making It Happen Teacher sickness absence – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 1.62 days No target FQ2 2022/23 No target 1.26 days No target FQ3 2022/23 No target 1.80 days No target FQ4 2022/23 No target 2.23 days No target FQ1 2023/24 No target 1.68 days No target This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. FQ1 Comment Teacher absence has reduced by 1/2 a day on last quarter and increased very slightly on the same quarter last year. The top reason this quarter is Stress replacing Infections which was the top reason for the same quarter last year. Responsible person: Jennifer Crocket Teacher sickness absence – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 1.79 days No target FQ2 2022/23 No target 1.22 days No target FQ3 2022/23 No target 1.70 days No target FQ4 2022/23 No target 2.48 days No target FQ1 2023/24 No target 2.15 days No target This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. FQ1 Comment Overall, Teacher absence has decreased by 1/3 of a day on last quarter and increased by 1/3 of a day on the same quarter last year. The top reasons for absence are Stress, Infections and Medical Treatment. Medical Treatment replaces Stomach/Liver/Kidney as no. 3 reason on the same quarter last year. Responsible person: Jennifer Crocket (B&C and MAK) and Wendy Brownlie (H&L and OLI)
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Appendix 1 Page 34 Making It Happen LGE staff (non-teacher) sickness absence – Mid Argyll, Kintyre and Islay Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 2.87 days No target FQ2 2022/23 No target 3.16 days No target FQ3 2022/23 No target 3.08 days No target FQ4 2022/23 No target 3.58 days No target FQ1 2023/24 No target 2.87 days No target This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. FQ1 Comment LGE absence has decreased by just under 3/4 of a day on last quarter and is the same as the same quarter last year. The top reason for absence is Stress, consistent with the same quarter last year. Responsible person: Carolyn Cairns LGE staff (non-teacher) sickness absence – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 3.57 days No target FQ2 2022/23 No target 3.66 days No target FQ3 2022/23 No target 3.65 days No target FQ4 2022/23 No target 4.04 days No target FQ1 2023/24 No target 3.53 days No target This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. FQ1 Comment Overall LGE absence has decreased by 1/2 a day on the previous quarter and decreased slightly on the same quarter last year. The top three reasons for absence are Stress, Other Musculoskeletal and Stomach/Liver/Kidney. Stomach/Liver/Kidney replaces Infections which was no. 3 reason this quarter last year. Responsible person: Carolyn Cairns
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Appendix 1 Page 35 Making It Happen COI – Increase the percentage of all self-service automated contacts This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 70.0% 79.4% Green FQ2 2022/23 70.0% 75.4% Green FQ3 2022/23 70.0% 72.5% Green FQ4 2022/23 70.0% 72.2% Green FQ1 2023/24 70.0% 80.7% Green This indicator for FQ1 is above target and performance has increased since the last reporting period. FQ1 Comment In FQ1 there 38,647 transactions dealt with by Customer Service Agents (19.3%) and 162,111 automated or self-service transactions (80.7%) so the 70.0% target was exceeded. Note: figures are provisional due to implementation of new website and analytics engine. Responsible person: Robert Miller