Key Performance Indicators Fq4 2021/22
Argyll and Bute Council · 16 June 2022
Back to Policy and Resources Committee — 16 June 2022 and its agenda
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ARGYLL AND BUTE COUNCIL POLICY AND RESOURCES COMMITTEE CUSTOMER SUPPORT SERVICES 16 JUNE 2022 KEY PERFORMANCE INDICATORS FQ4 2021/22 – COMMUNITY PLANNING AND DEVELOPMENT FINANCIAL SERVICES COMMERCIAL SERVICES LEGAL AND REGULATORY SUPPORT CUSTOMER SUPPORT SERVICES 1.0 EXECUTIVE SUMMARY 1.1 The Council’s Performance and Improvement Framework (PIF) sets out the presentation process for regular performance reporting. As a consequence of Covid-19 alternative options for each PIF activity have been agreed by the Executive Leadership Team (ELT). 1.2 This paper presents the Policy and Resources Committee with the FQ4 2021/22 Key Performance Indicators (KPIs) for Community Planning and Development, Financial Services, Commercial Services, Legal and Regulatory Support and Customer Support Services. 1.3 It is recommended that the Policy and Resources Committee reviews and scrutinises the FQ4 2021/22 KPI Report as presented.
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ARGYLL AND BUTE COUNCIL POLICY AND RESOURCES COMMITTEE CUSTOMER SUPPORT SERVICES 16 JUNE 2022 KEY PERFORMANCE INDICATORS FQ4 2021/22 – COMMUNITY PLANNING AND DEVELOPMENT FINANCIAL SERVICES COMMERCIAL SERVICES LEGAL AND REGULATORY SUPPORT CUSTOMER SUPPORT SERVICES 2.0 INTRODUCTION 2.1. The Council’s Performance and Improvement Framework (PIF) sets out the presentation process for regular performance reporting. As a consequence of Covid-19 alternative options for each PIF activity have been agreed by the Executive Leadership Team (ELT). 2.2 This paper presents the Policy and Resources Committee with the FQ4 2021/22 Key Performance Indicators (KPIs) for Community Planning and Development, Financial Services, Commercial Services, Legal and Regulatory Support and Customer Support Services, as agreed by Council. 3.0 RECOMMENDATIONS 3.1 That members review and scrutinise the FQ4 2021/22 KPI Reports as presented. 4.0 DETAIL 4.1 To ensure appropriate monitoring and scrutiny of performance management during the Council’s Covid-19 response and recovery the ELT have identified a Council-wide suite of 85 Success Measures detailed within the Service Plans.
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From within the Service Plans some measures have been identified as Key Performance Indicators (KPIs) for 2021/22, and are currently reported quarterly to the appropriate Strategic Committees. Pyramid remains ‘live’ with all Success Measures aligned to Service Plans and updated as agreed. 4.2 Attached are the KPIs for FQ4 2021/22 that are relevant to the Policy and Resources Committee (Appendix 1). 5.0 CONCLUSION 5.1 Simplifying and focusing the performance reports in this manner is a proactive approach to help minimise back office function/non-essential activities whilst maintaining a level of service that supports scrutiny, performance monitoring and out statutory duties. 6.0 IMPLICATIONS 6.1 Policy: None 6.2 Financial: None 6.3 Legal: The Council has a duty to deliver best value under the Local Government in Scotland Act 2003 6.4 HR: None 6.5 Fairer Scotland Duty: 6.5.1 Equalities - protected characteristics: None 6.5.2 Socio-economic Duty: None 6.5.3 Islands: None 6.6 Climate Change 6.7 Risk: Ensures that all our performance information is reported in a balanced manner 6.8 Customer Service: None Douglas Hendry Executive Director with responsibility for Commercial Services and Legal and Regulatory Support Kirsty Flanagan Executive Director with responsibility for Customer Support Services
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Policy Lead for Corporate Services and Community Planning: Councillor John McAlpine Policy Lead for Finance and Commercial Services: Councillor Gary Mulvaney 25 April 2022 For further information contact: Jane Fowler, Head of Customer Support Services Tel: 01546 604466 APPENDICES Appendix 1 – Key Performance Indicators for - Community Planning and Development FQ4 2021/22 Financial Services FQ4 2021/22 Commercial Services FQ4 2021/22 Legal and Regulatory Support FQ4 2021/22 Customer Support Services FQ4 2021/22