Telecare and Broadband Update - Pstn Switch Off
Argyll and Bute Council · 6 November 2024
Back to Mid Argyll, Kintyre and the Islands Area Community Planning Group — 6 November 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Classification: OFFICIAL PSTN switch off update What is the current advice/guidance?
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Classification: OFFICIAL UK Government Guidance ● It is an upgrade to landline services to new digital technology using an internet connection (VoIP) ● It is expected to be complete by January 2027 ● There will still be the option for a ‘landline only’ service ● They are NOT switching off copper broadband, only analogue switching gear will be removed (your Wi-Fi on copper cable will still work). ● Specific questions on how the programme may affect you should be directed to your service provider.
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Classification: OFFICIAL Internet Service Provider Charter Communication providers must: 1. Not undertake any non-voluntary migration, until they have full confidence, they are taking all possible steps to protect vulnerable people through the migration process. 2. Not migrate Telecare Users without CP’s, the customer, or the telecare company confirming that they have a compatible and functioning telecare solution in place. 3. Work to provide battery backup solutions that go beyond the Ofcom minimum of 1 hour of continued access to emergency services in the event of a power outage. 4. Collectively work with Ofcom and Government to create a shared definition of ‘vulnerable’ customer groups that require greater support, specific to the digital landline migration. 5. Conduct checks on customers who’ve already been migrated to ensure they don’t have telecare devices we were unaware of, and if they do, ensure suitable support is provided.
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Classification: OFFICIAL Definition of vulnerable There have been 4 groups categorised as vulnerable; these are: • Visual Impairment • Hearing Impairment • Registered Disabled • Telecare user Should check with your manufacturer or provider of telecare devices if your devices will still work after the switch, or if you need to be sent an upgrade.
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Classification: OFFICIAL Provided by BT
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Classification: OFFICIAL Provided by BT
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Classification: OFFICIAL Provided by BT
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Classification: OFFICIAL Provided by BT
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Classification: OFFICIAL To be distributed
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Classification: OFFICIAL Any questions?