Area Performance Report - Fq3 2024/25 - Appendix 1
Argyll and Bute Council · 5 March 2025
Back to Mid Argyll, Kintyre & the Islands Area Committee — 5 March 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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# Indicator Responsible Person Reported Page COI - Maximise distribution of Scottish Welfare Fund Fergus Walker A&B only 3 COI - Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention Lee Roberts A&B only 4 Number of parking penalty notices issued Hugh O'Neill Area 5 Car parking income to date (cumulative) Hugh O'Neill Area 6 - 7 Number of dog fouling complaints Tom Murphy Area 8 COI - Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place Louise Chisholm A&B only 9 COI - Provide quality meals within cost margins to all pupils Christine Boyle A&B only 10 Maximise the percentage of 16-19 year olds participating in education, training or employment Jennifer Crocket Area 11 2024/25 FQ3 Mid Argyll, Kintyre and Islay Performance Report The information presented is a summary of the agreed measures. Unless stated otherwise, performance is presented at both Area and Council-wide levels. The measure shows the performance against target for the current previous three reporting periods with an explanation of performance trend. Where appropriate a trend line has been added to illustrate movement in 'Actual' over the reporting period. Corporate Outcome: People live active, healthier and happier lives Corporate Outcome: People live in safer and stronger communities Corporate Outcome: Children and young people have the best possible start Corporate Outcome: Education, skills and training maximises opportunities for all
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# Indicator Responsible Person Reported Page Number of affordable social sector new builds completed per annum Kelly Ferns Area 12 Percentage of pre-planning application enquiries processed within 20 working days Peter Bain Area 13 - 14 Average number of weeks to determine householder planning applications Peter Bain Area 15 - 16 COI - Number of new homeless applicants who required temporary accommodation this period Morven Macintyre A&B only 17 COI - Maintain the percentage of local suppliers that benefit from the award of contracts via the procurement portal Anne MacColl-Smith A&B only 18 COI - Increase the number of community benefits that are delivered through contracts we award locally Anne MacColl-Smith A&B only 19 Percentage of street lighting faults repaired within 10 days Tom Murphy Area 20 Number of waste collection complaints Tom Murphy Area 21 COI (part) - Percentage of waste recycled, composted and recovered John Blake Area 22 - 23 COI - Number of tonnes of waste sent to landfill John Blake A&B only 24 COI - LEAMS (Local Environment Audit and Management System) Tom Murphy Area 25 - 26 COI - Teacher sickness absence Jennifer Crocket (B&C and MAKI) Wendy Brownlie (H&L and OLI) Area 27 COI - LGE staff (including non-Teacher) sickness absence Carolyn Cairns Area 28 COI - Increase the percentage of all self-service automated contacts Robert Miller A&B only 29 Corporate Outcome: We have an infrastructure that supports sustainable growth Corporate Outcome: Making it happen Corporate Outcome: Our economy is diverse and thriving
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 95.3% 79.7% -15.6% Red - Actual below Target As at 31 December 2024 , our expenditure stands at £423,302. This represents an underspend of £107,914 of our budgeted profiled amount. To date the number of applications is down by 10% compared to the same period last year, however the average award amount has increased by almost £50. As in previous years we expect an increase in both applications and awards in the final quarter of this year. Period Actual FQ2 Commentary 2023/24 FQ3 138.2% 2023/24 FQ4 128.6% 2024/25 FQ1 94.0% 2024/25 FQ2 72.9% 2024/25 FQ3 79.7% Corporate Outcome - People live active, healthier and happier lives COI - Maximise distribution of Scottish Welfare Fund Responsible Person: Fergus Walker This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 is lower than the target however performance has increased since the last reporting period. Actual trend line As of 30 September 2024, our expenditure stands at £258,079. However as our confirmed budget allocation has increased to £708,284 which includes £458,284 from the Scottish Government programme fund and £250,000 provided by the Council to address cost pressures. Therefore this represents an underspend of £96,065 to date. The number of applications to the fund is down by 11% in this quarter, however the average amount of award is higher compared to last year. As the next 6 months can be the most challenging for our vulnerable claimants we expect increases in both applications and spend going forward. 3
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 100% 100% 0% Green - Actual meets Target This is a voluntary survey with no obligation for clients to respond either in full or in part. It is also common for incomplete returns to be received. In FQ3 2024/25, 17 survey forms were distributed to clients. 9 were returned. Of these 9 returns, 8 responded to the question relating to being better able to deal with their financial problems. Of these 8 respondents, 8 responded positively, whilst 0 responded negatively. Accordingly, 100% of clients that responded were positive about their experience i.e. no negative comments or responses were reported. Period Actual FQ2 Commentary 2023/24 FQ3 100% 2023/24 FQ4 100% 2024/25 FQ1 100% 2024/25 FQ2 100% 2024/25 FQ3 100% Actual trend line This is a voluntary survey with no obligation for clients to respond either in full or in part. It is also common for incomplete returns to be received. In FQ2 2024/25, 14 survey forms were distributed to clients. 4 were returned. Of these 4 returns, 4 responded to the question relating to being better able to deal with their financial problems. Of these 4 respondents, 4 responded positively, whilst 0 responded negatively. Accordingly, 100% of clients that responded were positive about their experience i.e. no negative comments or responses were reported. Corporate Outcome - People live active, healthier and happier lives COI - Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention Responsible Person: Lee Roberts This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 meets the target with no change in performance since the last reporting period. 4
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI No Target 25 N/A N/A Down from previous FQ3. Due in part to the seasonal effect of the Inveraray TRO but also as is the area is serviced from outside (normally covered from Oban). A new MAKI warden has been appointed and is due to commence employment on 17 Februray 2025. Period Actual FQ2 Commentary 2023/24 FQ3 69 2023/24 FQ4 21 2024/25 FQ1 89 2024/25 FQ2 78 2024/25 FQ3 25 2024/25 FQ3 A&B No Target 968 N/A N/A Decrease on previous FQ3 but within general range. Period Actual FQ2 Commentary 2023/24 FQ3 1,015 2023/24 FQ4 1,196 2024/25 FQ1 1,763 2024/25 FQ2 2,302 2024/25 FQ3 968 This indicator for FQ3 shows the number of parking penalty notices has decreased since the last reporting period. Actual trend line Figures for PCNs are on par with what is expected in the MAKI area. Corporate Outcome - People live in safer and stronger communities Number of parking penalty notices issued Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ3 shows the number of parking penalty notices has decreased since the last reporting period. Actual trend line There is a substantial increase since last year's FQ2, this is mainly due to the extra patrols in the Luss area on the back of the Traffic Regulation order being progressed and enforced as per the wishes of local Luss Village residents. 5
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI £15,550 £23,713 £8,163 Green - Actual exceeds Target An increase in income but this is likely due to a roll-over from the previous quarter (the delay in payment at machine to the income being recorded in the ledger). Period Target Actual FQ2 Commentary 2023/24 FQ3 £55,578 £65,965 2023/24 FQ4 £67,493 £66,252 2024/25 FQ1 £28,262 £17,072 2024/25 FQ2 £41,680 £31,954 2024/25 FQ3 £15,550 £23,713 £3,427 £9,453 £10,582 £251 £0 £23,713 Corporate Outcome - People live in safer and stronger communities Car parking income to date (cumulative) Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ3 shows the cumulative amount of income has exceeded the cumulative target. Actual trend line There is no trend as this data is cumulative as of FQ1 each financial year. We are currently recruiting for a further warden who will be MAKI Based, the main P&D area in MAKI is Inveraray which only operates in the summer months which means it will be difficult to recuperate the lost income. The lack of a current full time warden may well explain the current deficit in income. Income Collected During FQ3 Fisher Row, Inveraray The Avenue, Inveraray Front Street and Toilets, Inveraray Lorne Street, Lochgilphead MAKI Total 6
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B £237,910 £248,502 £10,592 Green - Actual exceeds Target An increase in income but generally on track with targets. Period Target Actual FQ2 Commentary 2023/24 FQ3 £797,331 £807,348 2023/24 FQ4 £968,262 £937,090 2024/25 FQ1 £289,219 £247,216 2024/25 FQ2 £373,922 £391,990 2024/25 FQ3 £237,910 £248,502 Corporate Outcome - People live in safer and stronger communities This indicator is reported quarterly. The performance presented is at area level and Council-wide. Responsible Person: Hugh O'Neill This indicator for FQ3 shows the cumulative amount of income has exceeded the cumulative target. Actual trend line There is no trend as this data is cumulative as of FQ1 each financial year. Events in Oban, the new TRO in Luss as well as a full time warden in Dunoon has most likely been the source of extra income coming through our parking areas. Car parking income to date (cumulative) 7
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI No Target 26 N/A N/A There were a total of 26 dog fouling complaints received this quarter for the MAKI area, this is broken down to 4 Islay, 12 Kintyre and 10 Mid Argyll Period Actual FQ2 Commentary 2023/24 FQ3 24 2023/24 FQ4 28 2024/25 FQ1 27 2024/25 FQ2 12 2024/25 FQ3 26 2024/25 FQ3 A&B No Target 65 N/A N/A A total of 65 dog fouling complaints were received for the whole of Argyll and Bute this quarter. This may seem high, however it has been found that dog fouling can be seasonal with spikes in dark nights and dark mornings with a lot of dog walkers refraining from walking their dogs off the beaten tracks in the winter months. The warden service will continue to monitor as and when time allows. Period Actual FQ2 Commentary 2023/24 FQ3 46 2023/24 FQ4 65 2024/25 FQ1 57 2024/25 FQ2 33 2024/25 FQ3 65 This indicator for 0 shows the number of dog fouling complaints has increased since the last reporting period. Actual trend line There were 2 dog fouling complaints received this quarter for the Isle of Islay, 8 for Kintyre and 2 received for Mid Argyll, totalling 12. The number of complaints this quarter have reduced by more than half which is very good given that it was the summer holiday season too. Corporate Outcome - People live in safer and stronger communities Number of dog fouling complaints Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for 0 shows the number of dog fouling complaints has increased since the last reporting period. Actual trend line This quarter has seen the number of dog fouling complaints reduce significantly to 33 throughout the whole Argyll and Bute Council area, this is very good and is partyly down to the presence of the Warden Service. In August the service recruited another Amenity Warden who will cover the Mid Argyll, Kintyre and Islay areas. 8
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 100% 100% 0% Green - Actual meets Target Each care experienced child and young person (CECYP) enrolled in an authority school has tracking and monitoring plans in place via our education management information system known as Seemis. Data collated includes attendance, exclusion, progress and attainment and wellbeing information. We are continouosly working alongside schools and partner agencies to ensure the CE status is accurately reflected. Enhanced reporting and scrutinising of data, alongside greater awarness of our CECYP, has led to earlier and positive intervention. This is evidenced through our attainment data which shows a reduced learning gap between CE and non-CE learners since 2021 -22 (with both cohorts showing increased attainment). We continue to work with partner agencies to support cross authority tracking and monitoring to support CECYP hosted out with Argyll and Bute. Period Actual FQ2 Commentary 2023/24 FQ3 100% 2023/24 FQ4 100% 2024/25 FQ1 100% 2024/25 FQ2 100% 2024/25 FQ3 100% Corporate Outcome - Children and young people have the best possible start COI - Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place Responsible Person: Louise Lawson This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 meets the target with no change in performance since the last reporting period. Actual trend line Each care experienced child and young person enrolled in an authority school has tracking and monitoring plans in place via our education management information system knowns as Seemis. Data collated includes attendance, exclusion, progress and attainment and wellbeing information. The Virtual Head Teacher (VHT) for Care Experienced Children and Young People (CECYP) works closely with the education team and receives monthly reports specific to CECYP. The VHT has focussed attainment meets with Designated Managers for CECYP across authoriy settings. Our tacking and monitoring data is scrutinised during these meets to ensure each young person has the correct framework of support to help them achieve success. Our 2023 - 24 data (still embargoed to quality assurace process) evidences the positive impact of this enhaced level of scrutiny, support and challenge. The profile of our CECYP continues to be raised through system improvements, training opportunities, information sharing (as appropriate) leading to greater consideration of personalised support at all stages of the young peron's educational journey. Feedback evidences that wider school staff have increased awareness of the needs of our CECYP cohort. We are able to work with Virtual Head Teachers from Scottish wide local authorities to develop a data sharing agreeemnt to support cross authority tracking and monitoring to support CECYP hosted out with Argylll and Bute. 9
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B +/-5.00% 0% 5% Green - Actual exceeds Target We continue to monitor schools that are not achieving the +/- 5% target. B&C 6.21, H&L -3.88%, MAKI -4.58%, OLI 1.68% Period Actual FQ2 Commentary 2023/24 FQ3 4.12% 2023/24 FQ4 -3.44% 2024/25 FQ1 0.48% 2024/25 FQ2 -1.37% 2024/25 FQ2 0.14% COI - Provide quality meals within cost margins to all pupiles Responsible Person: Christine Boyle This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 within the +/5.00% variance and performance has increased since the last reporting period. Actual trend line We continue to monitor schools that are not achieving the +/- 5% target. B&C -5.65%, H&L -5.52%, MAKI 6.55%, OLI 3.26 Corporate Outcome - Children and young people have the best possible start 10
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI 94.00% 95.20% 1.20% Green - Actual exceeds Target As of 3rd February 2025 the participation figure (16–19-year-olds in employment, training or education) in Mid-Argyll, Kintyre and Islay was 953 young people, which equates to 95.20%. This is 1.20% above the target and 0.90% above the annual Argyll and Bute participation figure of 94.3% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 95.20% for FQ3 of 2024/25 is a decrease of 1.43% on the participation figure for FQ2 of 2024/25. Period Actual FQ2 Commentary 2023/24 FQ3 96.11% 2023/24 FQ4 96.32% 2024/25 FQ1 96.64% 2024/25 FQ2 96.63% 2024/25 FQ3 95.20% 2024/25 FQ3 A&B 94.00% 94.19% 0.19% Green - Actual exceeds Target As of 3rd February 2025 the participation figure (16–19-year-olds in employment, training or education) across the whole of Argyll and Bute was 3921 young people, which equates to 94.19%. This is 0.19% above the target and 0.11% below the annual Argyll and Bute participation figure of 94.3% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 94.19% for FQ3 of 2024/25 is a decrease of 1.61% on the participation figure for FQ2 of 2024/25. Period Actual FQ2 Commentary 2023/24 FQ3 94.37% 2023/24 FQ4 93.59% 2024/25 FQ1 94.99% 2024/25 FQ2 95.80% 2024/25 FQ3 94.19% Actual trend line As of 10th October 2024, the participation figure (16-19 year-olds in employment, training or education) in Mid-Argyll, Kintyre and Islay was 1,033 young people, which equates to 96.63%. This is 2.63% above the target and 2.33% above the annual Argyll and Bute participation figure of 94.30%, which was released by Skills Development Scotland at the end of August 2024. The participation figure of 96.63% for FQ2 of 2024/25 is an decrease of 0.01% on the participation figure for FQ1 of 2024/25. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Maximise the percentage of 16-19 year olds participating in education, training or employment Responsible Person: Jennifer Crocket This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line As of 10th October 2024, the participation figure (16-19 year-olds in employment, training or education) for the whole of Argyll and Bute was 4,174 young people, which equates to 95.80%. This is 1.80% above the target and 1.50% above the annual Argyll and Bute participation figure of 94.30% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 95.80% for FQ2 of 2024/25 is an increase of 0.81% on the participation figure for FQ1 of 2024/25. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. 11
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI 6 6 0 Green - Actual meets Target Fyne Homes completed 6 x 3 bed general needs properties at Baddens, Lochgilphead. Period Actual FQ2 Commentary 2023/24 FQ3 0 2023/24 FQ4 0 2024/25 FQ1 0 2024/25 FQ2 20 2024/25 FQ3 6 2024/25 FQ3 A&B 6 6 0 Green - Actual meets Target Fyne Homes completed 6 x 3 bed general needs properties at Baddens, Lochgilphead in FQ3 Period Actual FQ2 Commentary 2023/24 FQ3 4 2023/24 FQ4 0 2024/25 FQ1 12 2024/25 FQ2 26 2024/25 FQ3 6 Number of affordable social sector new builds completed per annum Responsible Person: Kelly Ferns This indicator is reported quarterly. The performance presented is at area level and Council-wide. Corporate Outcome - Our economy is diverse and thriving This indicator for FQ3 meets the target however performance has decreased since the last reporting period. Actual trend line There were 26 units completed during this period. B&C 0 H&L 0 MAKI 20 OLI 6 This indicator for FQ3 meets the target however performance has decreased since the last reporting period. Actual trend line Imerval Phase 4 (Islay) including 16 social rent (4x1bed, 8x2bed, 4x3bed) and 4 New Supply Shared Equity properties (2x2bed, 2x3bed). 12
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI 75.0% 48.7% -26.3% Red - Actual below Target Performance across the Development Management Service is still being recovered and impacted upon by the management of a significant backlog of casework. Overall output and performance across the Service is improving as staff resource issues have been resolved, however timeliness measures continue to be adversely impacted through the prioritisation of older statutory 'legacy' casework for determination. In order to assist with managing customer expectations the target response period has been temporarily extended to 6 weeks. During FQ3 33 pre-apps were closed in MAKI, 54.5% were issued within the 6 week target and is an improvement on the previous period. During FQ3 the MAKI team's preapp turnover was an impressive 114%. Period Actual FQ2 Commentary 2023/24 FQ3 28.1% 2023/24 FQ4 29.3% 2024/25 FQ1 19.5% 2024/25 FQ2 35.9% 2024/25 FQ3 48.7% Actual trend line Performance across the Development Management Service continues to be impacted by a backlog of casework. Overall performance is improving across the Service as availability of staff resource has delivered improved output, however timeliness measures are adversely impacted as older casework from the backlog is completed. To assist with the management of customer expectations the target for responding to pre-app enquiries has been temporarily extended to 6 weeks. During FQ2 there has been considerable effort to close older pre-app enquiries and despite the impact of these older cases there has been a slight improvement of in time responses. During FQ2 41% of enquiries were responded to within 6 weeks. This indicator for FQ3 is lower than the target however performance has increased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 13
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 75.0% 48.3% -26.7% Red - Actual below Target Performance across the Development Management Service is still being recovered and impacted upon by the management of a significant backlog of casework. Overall output and performance across the Service is improving as staff resource issues have been resolved, however timeliness measures continue to be adversely impacted through the prioritisation of older statutory 'legacy' casework for determination. In order to assist with managing customer expectations the target response period has been temporarily extended to 6 weeks. There continues to be a backlog of pre-application enquiries within the BCHL team which is impacting upon overall Service performance although many of the open enquiries are in fact progressing with ongoing dialogue. During FQ3 123 pre-apps were closed aross ABC. Please find links below for supplementary information on performance in this area: PPSL Committee - Development Management Performance Update: https://www.argyll- bute.gov.uk/moderngov/documents/s215679/DM%20Performance%20Update%202024-25%20FQ3%20PB%2010.01.2025.pdf Appendix 1: https://www.argyll- bute.gov.uk/moderngov/documents/s215680/Appendix%201%20DM%20Performance%20Update%20FQ3%202425.pdf Period Actual FQ2 Commentary 2023/24 FQ3 49.1% 2023/24 FQ4 55.0% 2024/25 FQ1 49.5% 2024/25 FQ2 49.2% 2024/25 FQ3 48.3% Actual trend line Performance across the Development Management Service continues to be impacted by a backlog of casework. Overall performance is improving across the Service as availability of staff resource has delivered improved output, however timeliness measures are adversely impacted as older casework from the backlog is completed. To assist with the management of customer expectations the target for responding to pre-app enquiries has been temporarily extended to 6 weeks. During FQ2 there has been considerable effort to close older pre-app enquiries which has resulted in a slight reduction of in time responses despite good output. During FQ2 57.1% of enquiries were responded to within 6 weeks. This indicator for FQ3 is lower than the target and performance has decreased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 14
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI 8.0 27.0 19.0 Red - Actual exceeds Target Performance across the Development Management Service has been impacted by a significant backlog of casework. Whilst issues relating to staff resource availability have been resolved and output has significantly improved it is highlighted that KPI's measuring average time taken are adversely affected by the resolution of increasing volumes of 'legacy' casework which significantly skew reporting, particularly at area level where this relates to a small number of applications. During FQ3 16 'householder' applications were determined in MAKI; these included 4 'legacy' items. Excluding the 'legacy' items the average time taken to determine the other 13 applications was 11.2 weeks. Period Actual FQ2 Commentary 2023/24 FQ3 23.4 2023/24 FQ4 26.0 2024/25 FQ1 22.8 2024/25 FQ2 21.6 2024/25 FQ3 27.0 This indicator for FQ3 exceeds the target and performance has decreased since the last reporting period. Actual trend line Performance across the Development Management Service continues to be impacted by a significant backlog of casework although performance is now improving alongside improved staff resource availability. Improved output does however involve the determination of increasing volumes of older 'legacy' case work. The determination of a higher than normal volume of older cases has a significant adverse impact on average time reporting measures as a small number of old cases significantly skew the overall output. FQ2 has seen the determination of 1 legacy item amongst a higher volume of newer casework. It is highlighted that during FQ2 75% of all householder applications determined were less than 6 months old and that these were determined within an average timescale of 9.6 weeks. Corporate Outcome - Our economy is diverse and thriving Average number of weeks to determine householder planning applications Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 15
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Period Area Target Actual Variance Status 0 2024/25 FQ3 A&B 8.0 15.9 7.9 Red - Actual exceeds Target Performance across the Development Management Service has been impacted by a significant backlog of casework. Whilst issues relating to staff resource availability have been resolved and output has significantly improved it is highlighted that KPI's measuring average time taken are adversely affected by the resolution of increasing volumes of 'legacy' casework which significantly skew reporting, particularly at area level where this relates to a small number of applications. During FQ3 60 'householder' applications were determined across all of ABC; these included 7 'legacy' items. Excluding the'legacy' items the average time taken to determine the other 53 applications was 10.2 weeks. Please find links below for supplementary information on performance in this area: PPSL Committee - Development Management Performance Update: https://www.argyll- bute.gov.uk/moderngov/documents/s215679/DM%20Performance%20Update%202024-25%20FQ3%20PB%2010.01.2025.pdf Appendix 1: https://www.argyll- bute.gov.uk/moderngov/documents/s215680/Appendix%201%20DM%20Performance%20Update%20FQ3%202425.pdf Period Actual FQ2 Commentary 2023/24 FQ3 16.8 2023/24 FQ4 20.0 2024/25 FQ1 16.1 2024/25 FQ2 26.1 2024/25 FQ3 15.9 Corporate Outcome - Our economy is diverse and thriving Average number of weeks to determine householder planning applications Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ3 exceeds the target however performance has increased since the last reporting period. Actual trend line Performance across the Development Management Service continues to be impacted by a significant backlog of casework although performance is now improving alongside improved staff resource availability. Improved output does however involve the determination of increasing volumes of older 'legacy' case work. The determination of a higher than normal volume of older cases has a significant adverse impact on average time reporting measures as a small number of old cases significantly skew the overall output. FQ2 has seen the determination of 11 legacy items amongst a higher volume of newer casework. It is highlighted that during FQ2 75% of all householder applications determined were less than 6 months old and that these were determined within an average timescale of 9.6 weeks. 16
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B No Target 27 N/A N/A During FQ3, the housing service took 90 homeless applications and provided temporary accommodation for 27 new homeless households. B&C: Out of 25 Homeless Applications, 8 new households went in to temporary accommodation (4 x Serviced Accommodation, 4 x Bed & Breakfast). H&L: Out of 22 Homeless Applications, 8 new households went in to temporary accommodation (4 x Serviced Accommodation, 2 x Bed & Breakfast, 1 x Private Sector Lease, 1 x Council Retained). MAKI: Out of 23 Homeless Applications, 7 new household went in to temporary accommodation (3 x Private Sector Lease, 4 x Bed & Breakfast). OLI: Out of 20 Homeless Applications, 4 new households went in to temporary accommodation (3 x Supported Accommodation, 1 x Serviced Accommodation). Period Actual FQ2 Commentary 2023/24 FQ3 26 2023/24 FQ4 30 2024/25 FQ1 26 2024/25 FQ2 40 2024/25 FQ3 27 Corporate Outcome - Our economy is diverse and thriving COI - Number of new homeless applicants who required temporary accommodation this period Responsible Person: Morven Macintyre This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 shows the number of applicants has decreased since the last reporting period. Actual trend line During FQ2, the housing service took 138 homeless applications and provided temporary accommodation for 40 new homeless households. B&C: Out of 39 Homeless Applications, 16 new households went in to temporary accommodation (3 x Registered Social Landlord, 6 x Serviced Accommodation, 7 x Bed & Breakfast). H&L: Out of 29 Homeless Applications, 4 new households went in to temporary accommodation (3 x Serviced Accommodation, 1 x Bed & Breakfast). MAKI: Out of 46 Homeless Applications, 12 new household went in to temporary accommodation (5 x Private Sector Lease, 7 x Bed & Breakfast). OLI: Out of 24 Homeless Applications, 8 new households went in to temporary accommodation (5 x Supported Accommodation, 1 x Registered Social Landlord, 1 x Serviced Accommodation, 1 x Bed & Breakfast). Please note: • The Registered Social Landlord and Private Rented Sector properties are leased by the Council and sub-let to homeless households as temporary accommodation. • Serviced Accommodation is available in Cowal and Helensburgh and is for single people providing an en-suite bedroom and shared kitchen facilities. • Supported accommodation is provided in Lorn by Blue Triangle Housing Association. • Emergency accommodation may on occasion be provided out with the location of the original presentation due to the pressure on the availability of temporary accommodation 0 17
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 20.0% 23.6% 3.6% Green - Actual exceeds Target From the 44 tender/quick quote contract awards during FQ3, 55 suppliers were successful, 13 of which were local suppliers. However, only 18 received local bids. The nature of the types of contracts awarded can impact on submission of local bidders. Of the 18 contracts, 13 were awarded to local suppliers (72.2%) with an estimated total contract value of £9.6m. The Procurement, Commercial and Contract Management Team will continue to support local suppliers by providing useful information on the Council's website. Period Actual FQ2 Commentary 2023/24 FQ3 27.8% 2023/24 FQ4 14.3% 2024/25 FQ1 36.0% 2024/25 FQ2 10.5% 2024/25 FQ3 23.6% COI - Maintain the percentage of local suppliers that benefit from the award of contracts via the procurement portal Responsible Person: Anne MacColl-Smith This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 exceeds the target and performance has increased since the last reporting period. Actual trend line From the 49 tender/quick quote contract awards during FQ2, 57 suppliers were successful, 6 of which were local suppliers. However, only 12 received local bids. The nature of the types of contracts awarded can impact on submission of local bidders. Of the 12 contracts, 6 were awarded to local suppliers (50.0%) with an estimated total contract value of £140k. Corporate Outcome - Our economy is diverse and thriving 18
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B No Target 0 N/A N/A The next report covering FQ3 & FQ4 2024/25 will be available in April 2025. Period Actual FQ2 Commentary 2023/24 FQ3 - 2023/24 FQ4 37 2024/25 FQ1 - 2024/25 FQ2 31 2024/25 FQ3 Actual trend line We have been working closely with our suppliers to deliver additional social, economic and environmental value to our society. 31 Community Benefits have been achieved through Contract Management, Contract Awards and the Request List during Q1 & Q2 2024/25. Corporate Outcome - Our economy is diverse and thriving COI - Increase the number of community benefits that are delivered through contracts we award locally Responsible Person: Anne MacColl-Smith This indicator is a Corporate Outcome Indicator that is reported in FQ2 and FQ4. The performance presented is Council-wide only. This indicator for... 19
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI 75% 95% 20% Green - Actual exceeds Target Continued Progress with the new tablets and software has seen a marked improvement across the service area. 127 faults reported in total this quarter - a high number. At what is generally a busy period for the Service and at a time when staff do take annual leave. Some assistance was provided from other areas to help with the high number of faults reported in the MAKI Area. Period Actual FQ2 Commentary 2023/24 FQ3 57% 2023/24 FQ4 50% 2024/25 FQ1 87% 2024/25 FQ2 94% 2024/25 FQ3 95% 2024/25 FQ3 A&B 75% 92% 17% Green - Actual exceeds Target Continued Progress with the new tablets and software has seen a marked improvement across the service area. 341 faults reported in total this quarter - a high number but in general we deal with more faults in FQ3 and FQ4 each year. This has been a busy quarter for the Service and at a time when staff do take annual leave. Capital Improvement Schemes will have helped deal with lighting that was that was previously unrealiable. Period Actual FQ2 Commentary 2023/24 FQ3 46% 2023/24 FQ4 49% 2024/25 FQ1 93% 2024/25 FQ2 97% 2024/25 FQ3 92% This indicator for FQ3 exceeds the target and performance has increased since the last reporting period. Actual trend line New remote access has been introduced, it is also still the summer months and fault reports are still low. Meaning we can deal with what is coming through in a quick and timely manner, this area has been covered by two electricians over the past month due to other works taking place on the Isle of Mull Corporate Outcome - We have an infrastructure that supports sustainable growth Percentage of street lighting faults repaired within 10 days Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. Actual trend line Overall introducing the new tablets has had a positive impact on the service, our electricians are working more efficently and effectivly. Summer months also does mean less faults reported by the general public, however that may change in the upcoming winter months. We also have carried out our capital improvements in the Lorn area, and are in the midst of carrying out capital improvements on the Isle of Mull. 20
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI No Target 0 N/A N/A There were no waste collection complaints received this quarter for Mid Argyll, Kintyre and Islay, given the number of properties serviced this is excellent. Period Actual FQ2 Commentary 2023/24 FQ3 3 2023/24 FQ4 3 2024/25 FQ1 4 2024/25 FQ2 4 2024/25 FQ3 0 2024/25 FQ3 A&B No Target 36 N/A N/A In total there were 36 waste collection complaints received for the whole Argyll and Bute Council area for the months of October, November and December. The majority of which were received in the Helensburgh and Lomond area due to vehicle breakdowns and resourcing. The teams are still delivering a very high level of service to the many properties throughout the areas ensuring the domestic, recycling, glass and food waste is uplifted. Period Actual FQ2 Commentary 2023/24 FQ3 18 2023/24 FQ4 7 2024/25 FQ1 38 2024/25 FQ2 26 2024/25 FQ3 36 This indicator for FQ3 shows the number of waste collection complaints has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth Number of waste collection complaints Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ3 shows the number of waste collection complaints has increased since the last reporting period. Actual trend line There were only 26 waste collection complaints received this quarter for the whole of the Argyll and Bute Council area. Given the number of properties serviced and the various waste collected over the summer months this is a very good level of service. Actual trend line There were only 4 waste collection complaints received for Mid Argyll, Kintyre and Islay this quarter, 2 were received for Kintyre and 2 for Mid Argyll. 21
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 45.0% 65.4% 20.4% Green - Actual exceeds Target 65.4% recycling, composting and recovery (37.2% recycling/composting plus 28.2% recovery) . Target exceeded mainly due to high recovery levels for Helensburgh and Lomond's residual waste which now goes for refuse derived fuel (RDF) instead of landfill. Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recycling and composting rate of 37.2% is marginally higher than same quarter in previous year (which was 36.1%). Period Actual FQ2 Commentary 2023/24 FQ3 49.0% 2023/24 FQ4 74.0% 2024/25 FQ1 68.4% 2024/25 FQ2 70.5% 2024/25 FQ3 65.4% 2024/25 FQ3 Renewi No Target 52.4% N/A N/A 52.4% recycling, composting and recovery (35.3% recycling/composting plus 17.1% recovery) . Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recycling and composting rate of 35.3% is marginally higher than same quarter in previous year (which was 33.9%). Period Actual FQ2 Commentary 2023/24 FQ3 55.3% 2023/24 FQ4 66.5% 2024/25 FQ1 56.2% 2024/25 FQ2 61.3% 2024/25 FQ3 52.4% Actual trend line 70.5% recycling, composting and recovery (45.2% recycling/composting plus 25.3% recovery). Exceeds target due to increases in recycling and recovery. For example, a significant amount of over 1000 tonnes of stockpiled rubble at Renewi's Moleigh Waste and Recycling Facility was processed into materials for hardstanding at the site during the quarter. There was also slight tonnage increases in recycling of wood, blue bin materials and glass during the quarter. Recovery continues to improve compared to 2023 with the Helensburgh and Lomond general waste no longer going to landfill and instead going for refuse derived fuel (RDF)/energy from waste (EFW). This indicator for FQ3 shows the percentage of waste recycled has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Percentage of waste recycled, composted and recovered Responsible Person: John Blake This indicator is reported quarterly. The performance presented is by Council-wide service provision. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. Actual trend line 61.3% recycling, composting and recovery (44.3% recycling/composting plus 17.0% recovery). Increased recycling during the quarter mainly due to over 1000 tonnes of stockpiled rubble at Renewi's Moleigh Waste and Recycling Facility being processed into materials for hardstanding at the site. There was also slight tonnage increase in blue bin recycling during the quarter. 22
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Period Area Target Actual Variance Status 0 2024/25 FQ3 Islands No Target 44.2% N/A N/A 44.2% recycling, composting and recovery (31.9% recycling/composting plus 12.3% recovery) . Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recovery rate of 12.3% in quarter is higher than same quarter in previous year (which was 0%) as residual waste from Coll and Tiree now goes for refuse derived fuel (RDF) instead of landfill. Period Actual FQ2 Commentary 2023/24 FQ3 34.2% 2023/24 FQ4 41.5% 2024/25 FQ1 45.8% 2024/25 FQ2 51.8% 2024/25 FQ3 44.2% 2024/25 FQ3 H&L No Target 100.0% N/A N/A 100% recycling, composting and recovery (43.1% recycling/composting plus 56.9% recovery) . High recovery levels for Helensburgh and Lomond's residual waste which now goes for refuse derived fuel (RDF) instead of landfill. Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recycling and composting rate of 43.1% is marginally higher than same quarter in previous year (which was 40.8%). Period Actual FQ2 Commentary 2023/24 FQ3 41.5% 2023/24 FQ4 100.0% 2024/25 FQ1 100.0% 2024/25 FQ2 100.0% 2024/25 FQ3 100.0% This indicator for FQ3 shows the percentage of waste recycled has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Percentage of waste recycled, composted and recovered Responsible Person: John Blake This indicator is reported quarterly. The performance presented is by Council-wide service provision. Actual trend line 100% recycling, composting and recovery (48% recycling/composting plus 52% recovery). There was slight tonnage increases in recycling of wood, blue bin materials and glass during the quarter. Recovery continues to be high compared to 2023 with the Helensburgh and Lomond general waste no longer going to landfill and instead going for refuse derived fuel (RDF)/energy from waste (EFW). Actual trend line 51.8% recycling, composting and recovery (43.5% recycling/composting plus 8.2% recovery). There was slight tonnage increases in recycling of wood, blue bin materials and glass during the quarter. Recovery continues to improve compared to 2023 with the Tiree/Coll general waste no longer going to landfill and instead going for refuse derived fuel (RDF)/energy from waste (EFW). This indicator for FQ3 shows the percentage of waste recycled has remained the same since the last reporting period. 23
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 5,100 2,846 -2,254 Green - Actual below Target Well within biodegradable municpal waste target for the quarter mainly due to the residual waste from Helensburgh and Lomond area now all going for refuse derived fuel (RDF)/ energy from waste (EFW) whereas this was previously sent to landfill in same quarter in 2023. Period Target Actual FQ2 Commentary 2023/24 FQ3 5,100 4,253 2023/24 FQ4 5,000 2,567 2024/25 FQ1 5,850 3,200 2024/25 FQ2 5,550 3,225 2024/25 FQ3 5,100 2,846 Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Number of tonnes of waste sent to landfill Responsible Person: John Blake This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 is lower than the target (lowest is best). Actual trend line Well within target partly due to increased recycling during the quarter e.g. rubble, wood, glass and blue bin recycling. A significant factor also is that the Helensburgh and Lomond general waste now goes for refuse derived fuel (RDF)/energy from waste (EFW) instead of going to landfill (which it was in 2023). 24
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 Mid Argyll 73 82 9 Green - Actual exceeds Target Again Mid Argyll's street cleanliness figure is high, meaning the area is being well maintained by the amenity teams. Period Actual FQ2 Commentary 2023/24 FQ3 89 2023/24 FQ4 78 2024/25 FQ1 81 2024/25 FQ2 84 2024/25 FQ3 82 2024/25 FQ3 Kintyre 73 85 12 Green - Actual exceeds Target Kintyre is showing a high street cleanliness figure again this quarter meaning the areas scored will be free from litter, detritus, leaves etc Period Actual FQ2 Commentary 2023/24 FQ3 84 2023/24 FQ4 79 2024/25 FQ1 83 2024/25 FQ2 79 2024/25 FQ3 85 Actual trend line Mid Argyll showing another quarter of high figures for street cleanliness, July 86, August 85 and September 82. This indicator for FQ3 exceeds the target and performance has increased since the last reporting period. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - LEAMS (Local Environment Audit and Management System) Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line Another good level of service provided by the Kintyre team, with a street cleanliness figure of 79 this quarter. 25
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 Islay 73 79 6 Green - Actual exceeds Target The street cleanliness on the Isle of Islay remains high again this quarter meaning it is well maintained by our teams on the Island Period Actual FQ2 Commentary 2023/24 FQ3 81 2023/24 FQ4 81 2024/25 FQ1 82 2024/25 FQ2 88 2024/25 FQ3 79 2024/25 FQ3 A&B 73 84 11 Green - Actual exceeds Target The street cleanliness figure for the months of October, November and December for the whole of the Argyll and Bute Council area remains high. This means the areas scored show no or a very small amount of litter visible but not detracting from the look of the area. The teams on both the mainland and islands are providing a good service by ensuring weeds, detritus, litter, fly posting, grafitti etc are being dealt with timeously. Period Actual FQ2 Commentary 2023/24 FQ3 85 2023/24 FQ4 83 2024/25 FQ1 84 2024/25 FQ2 85 2024/25 FQ3 84 Corporate Outcome - We have an infrastructure that supports sustainable growth COI - LEAMS (Local Environment Audit and Management System) Responsible Person: Tom Murphy Actual trend line The Isle of Islay's street cleanliness remains high with a figure of 88 this quarter. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line For the months of July, August and September the overall figure for street cleanliness within Argyll and Bute is sitting at 85, this is a very good level of service provided by the teams on both the mainland and the Islands. This indicator for FQ3 exceeds the target however performance has decreased since the last reporting period. 26
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI No Target 1.92 N/A N/A Work days lost has decreased by 1.34 of a day on the same quarter last year and has decreased by 0.46 of a day from the previous quarter. Period Actual FQ2 Commentary 2023/24 FQ3 3.26 2023/24 FQ4 2.25 2024/25 FQ1 1.84 2024/25 FQ2 1.46 2024/25 FQ3 1.92 2024/25 FQ3 A&B No Target 2.89 N/A N/A Work days lost has increased by 0.07 of a day on the same quarter last year and has increased by 1.12 of a day from the previous quarter. Period Actual FQ2 Commentary 2023/24 FQ3 2.82 2023/24 FQ4 2.82 2024/25 FQ1 2.14 2024/25 FQ2 1.77 2024/25 FQ3 2.89 This indicator for FQ3 shows the number of sickness absence days has increased since the last reporting period. Actual trend line Work days lost has increased by 0.33 of a day on the same quarter last year and has decreased by 0.38 of a day from the previous quarter. Main work days lost have been due to Stomach and Back & Neck related reasons. Corporate Outcome - Making it happen COI - Teacher sickness absence Responsible Person: Jennifer Crocket (B&C and MAKI) / Wendy Brownlie (H&L and OLI) This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ3 shows the number of sickness absence days has increased since the last reporting period. Actual trend line Work days lost has increased by 0.52 of a day on the same quarter last year and has decreased by 0.37 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. 27
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 MAKI No Target 4.25 N/A N/A Work days lost has increased by 1.16 of a day on the same quarter last year and has increased by 0.91 of a day from the previous quarter. Period Actual FQ2 Commentary 2023/24 FQ3 3.09 2023/24 FQ4 3.73 2024/25 FQ1 3.57 2024/25 FQ2 3.34 2024/25 FQ3 4.25 2024/25 FQ3 A&B No Target 4.40 N/A N/A Work days lost has increased by 0.67 of a day on the same quarter last year and has increased by 0.97 of a day from the previous quarter. Period Actual FQ2 Commentary 2023/24 FQ3 3.73 2023/24 FQ4 4.12 2024/25 FQ1 3.85 2024/25 FQ2 3.43 2024/25 FQ3 4.40 This indicator for FQ3 shows the number of sickness absence days has increased since the last reporting period. Corporate Outcome - Making it happen COI - LGE staff (including non-Teacher) sickness absence Responsible Person: Carolyn Cairns This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line Work days lost has increased by 0.25 of a day on the same quarter last year and has decreased by 0.42 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. This indicator for FQ3 shows the number of sickness absence days has increased since the last reporting period. Actual trend line Work days lost has increased by 0.57 of a day on the same quarter last year and has decreased by 0.23 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. 28
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Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ3 A&B 70.0% 82.7% 12.7% Green - Actual exceeds Target In FQ3 there were 33,666 customer transactions dealt with by Customer Service Agents (17.3%) and 160,491 were automated or self-service transactions (82.7%) so the 70.0% target was substantially bettered. This was largely due to the significant increase in customers using the improved Bin Day Uplift online resources. Period Actual FQ2 Commentary 2023/24 FQ3 72.7% 2023/24 FQ4 70.1% 2024/25 FQ1 71.6% 2024/25 FQ2 72.7% 2024/25 FQ3 82.7% Corporate Outcome - Making it happen COI - Increase the percentage of all self-service automated contacts Responsible Person: Robert Miller This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ3 exceeds the target and performance has increased since the last reporting period. Actual trend line In FQ2 there were 39,421 customer transactions dealt with by Customer Service Agents (27.3%) and 104,776 were automated or self-service transactions (72.7%) so the 70.0% target was bettered. 29