Fyne Homes Update
Argyll and Bute Council · 5 March 2025
Back to Mid Argyll, Kintyre & the Islands Area Committee — 5 March 2025 and its agenda
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FYNE HOMES M I D A R G Y L L , K I N T Y R E A N D T H E I S L A N D S A R E A C O M M I T T E E W E D N E S D A Y , 5 T H M A R C H 2 0 2 5 .
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F Y N E H O M E S Date Registered 8 Sep 1936. 1594 Houses Rental Income £8M 50 Staff 159 Houses Let in 2023/24 Percentage Of Tenants Satisfied With The Overall Service Provided By Their Landlord 92% Percentage Of Tenants Who Feel Their Landlord Is Good At Keeping Them Informed About Their Services And Decisions 97% Percentage Of Tenants Satisfied With The Opportunities Given To Them To Participate In Their Landlord’s Decision Making Processes 96% Average Length Of Time Taken To Complete Emergency Repairs 2.73 Hours Average Length Of Time Taken To Complete Non- emergency Repairs 6.77 Days The Total Number Of Court Actions Initiated During The Reporting Year 4 – Zero Evictions
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P R O P E R T Y U P G R A D E S • In 2023/24 Fyne Homes spent £3,908,993 maintaining and upgrading housing stock • Mid-Argyll :Meadows Rd/Meadows Pl: Replacement of kitchens, central heating & rewiring to 14 properties • Kintyre: Kitchen Replacements, Central Heating & Rewiring to 14 properties • Bute: Ballochgoy: Zinc roof replacements • Cowal: Johnston Terrace: Replacement of close doors & screens
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WELFARE ADVICE • Welfare advice new cases: 2023-24 – 311 • Proactive benefits calls; housing benefit; universal credit; energy/fuel poverty funds; Community Care Grants; benefits appeals; white goods funding etc • Financial Gains • 23-24 - £606,266 • Customer satisfaction surveys returned 100% satisfaction • “An Angel sent from heaven, does more than her job, really helpful & approachable”.
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DOLLY PARTON’S IMAGINATION LIBRARY • Fyne Homes is a partner, with over 50 of our tenants children receiving books. • Tenants children from birth to age 5 receive a high quality age appropriate book every month in the post to inspire a love for reading. • The imagination library sends out over 2 million books each month globally.
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LO C H G I L P H E A D ( B A D D E N S P H 9 )
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F U T U R E P R OJ E C T S ( I N V E R A R AY )
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F U T U R E P R OJ E C T S ( B A L LO C H G OY P LOT S )
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F U T U R E P R O J E C T S ( R O T H E S A Y U P P E R A C A D E M Y S I T E )
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AUCHADADUIE WIND FARM A U C H A D A D U I E W I N D F A R M
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G I F T A I D R E C I P I E N T S • Profits from the wind turbines are paid to three recipients: • Fyne Homes • Fyne Futures • Glenbarr Community Development Association • 2021/22 Each was paid £130,000 • 2022/23 Each was paid £575,000 • 2023/24 Each was paid £500,000
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F Y N E H O M E S • In the first year all the gift aid funds were given to tenants to help with the cost of living crisis. • The next year a tenant welfare fund was set up to make funds available to staff to provide goods or small sums where no other schemes were available to assist tenants in need. This enables staff to proactively support tenancy sustainment which is an ARC reporting figure. The fund provides money for purchasing utility credits where for example tenants have no money on a meter and this means that gas and electric checks which Fyne Homes are required to carry out cannot be completed, thereby ensuring tenant safety.
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The majority of the funds were allocated to allow increased capital works to go ahead, thereby maintaining the standard of Fyne Homes properties. A number of the projects included works such as window and door replacements, and heating upgrades which have energy efficiency benefits to tenants. Fyne Homes committee have recently agreed that this year the funds will be spent on: £140,000 – Insurance Premium increase £15,000 – Tenant Welfare fund £97,922.10 – Amalgamation works at 0/1 & 1/1 6 Columshill Place £247,077.90 – Window & Door replacement at Meadows Rd/Meadows Place, Lochgilphead (17 properties) and Door replacement at Ross Crescent (Phase 1 – 25 properties)
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FYNE FUTURES • Fyne Futures has a number of projects on-going, some of which receive grant funding from other sources, have income from sales and the gift aid money also assists. • Graduate Apprentice Accounting • Employability programme: • Young Persons Guarantee • Spark Your Purpose • Parental Support Fund
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G L E N B A R C O M M U N I T Y D E V E L O P M E N T A S S O C I A T I O N • Have used the Gift Aid fund to buy a piece of ground in the village to be a community village green and footpath area. • They’re clearing invasive rhododendrons to make the area accessible. • They’ve hired a Development Officer to take forward a project to build a village hall. • Hold local Brew and Blether events
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Glenbarr Primary School is involved with GCDA and reported on their Wilderness Wellbeing Project which was supported by Glenbarr Community Development Association. The children’s wish list consisted of: •Equity of opportunity for all at Glenbarr •Increased wellbeing in areas identified by the children that indicate loneliness, isolation and the need for belonging and connection, evidenced by questionnaires and video feedback. •Encourage sustainable, positive peer relationships, evident in stakeholder feedback, photographs and observations. •Increased confidence with engaging in outdoor pursuits Children and staff feedback was extremely positive. “A huge thank you GCDA and to all who helped make our project successful.”
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TIS AWA RDS • We made the final in the Tenants Information Service National Excellence Awards in 2 categories: Lifetime Achievement (Staff) - Sheena Macfie Outstanding Contribution to TP (Housing Staff) - Craig Baxter
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• We were shortlisted at the Scotland Housing Awards 2024 for the "Working in Partnership" Award for our Equality in Education project with Rothesay Joint Campus, Campbeltown Grammar School, Dunoon Grammar School, Lochgilphead High School and Tarbert Academy. CI H AWA RDS
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Q U E S T I O N S ?