Area Scorecard Fq4 2021-22
Argyll and Bute Council · 14 June 2022
Back to Helensburgh & Lomond Area Committee — 14 June 2022 and its agenda
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1 ARGYLL AND BUTE COUNCIL HELENSBURGH AND LOMOND AREA COMMITTEE CUSTOMER SUPPORT SERVICES 14 JUNE 2022 AREA PERFORMANCE REPORT - FQ4 2021/22 1 Background 1.1 This paper presents the Area Performance Report for Financial Quarter 4 2021/22 (January to March 2022) and illustrates the agreed performance measures. 1.2 All Public Sector Bodies have a statutory duty to comply with Accessibility Legislation. This requires that public sector websites must be accessible. As agreed at the last Area Committee meeting to comply with the above legislation changes to the report format were required. Three template options for consideration and approval were circulated electronically out-with the committee meeting schedule to all Elected Members. Consultation on whether the Scorecard should continue to be presented was also carried out. In response to the consultation the preferred template is used with immediate effect with no Scorecard. The quarterly performance presented at this committee meeting is in preferred template (Appendix 1). It should be noted that Pyramid remains live and all measures can be navigated as usual through the front screen. If support to navigate Pyramid is required please email pyramid@argyll- bute.gov.uk 1.3 An illustration of how the Business Outcomes align to the Corporate Outcomes is attached (Appendix 2). 1.4 The findings of the Best Value Audit in 2020 recommended improvements to performance management. As a result the Performance Excellence Project (The Project) has been working to review performance management.. One activity has been to review the approach to performance management ensuring: Clear links to strategic priorities Meaningful indicators and taking account of trend data and benchmarking A simple and effective system for recording and presenting data
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2 Simplify our existing performance framework Empower Members to shape policy and ultimately improve outcomes. 1.5 Following consultation with Members and Senior Officers a suite of 47 indicators aligned to the Corporate Outcomes has been identified. These are known as Corporate Outcome Indicators (COIs). Within the suite of 47 COIs 33 COIs are reported annually with 14 reported quarterly, 9 of which are currently reported to all Area Committees. In line with the reviewed approach of performance management it is therefore proposed that from FQ1 2022/23 all 14 of the quarterly COIs are reported to all Area Committees on a quarterly basis. It is also proposed that where possible both Area and Council-wide performance will be presented. However, Members are asked to note that this will not be possible for all quarterly measures. The 14 COIs and proposed presentation is as follows: No. Corporate Outcome Indicator Description Status 1. Maximise distribution of Scottish Welfare Fund New – Council wide only. 2. The percentage of clients satisfied that they are better able to deal with their financial problems New – Council wide only. 3. Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place New – Council wide only. 4. Provide quality meals within cost margins to all pupils New - Possible by Area 5. Number of business and industry planning applications submitted annually New – Council wide only. 6. The percentage of homeless applicants who required temporary accommodation this period New – Council wide only. 7. Percentage of procurement spend spent on local enterprises New – Council wide only. 8. Increase the number of community benefits that are delivered through the contracts we award locally New - Possible by Area 9. The percentage of waste that is recycled, composted or recovered Currently reported 10. The number of tonnes of waste sent to landfill Currently reported 11. The Percentage of street cleanliness Currently report LEAMS score 12. Increase the percentage of all Self-Service and automated contacts New – Council wide only. 13. Sickness absence days per employee (non- teacher) Currently reported
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3 14. Sickness absence days per Teacher Currently reported 1.6 To improve the response to performance queries, it is requested that either the Responsible Named Officer or Sonya Thomas are contacted once the Quarterly Performance Report is received with any queries. This should enable some queries being resolved or clarified prior to the Area Committee meeting, and therefore being carried forward as Actions at a subsequent meeting. 2 Recommendations 2.1 It is recommended that the Area Committee – a) Notes and considers the performance and supporting commentary as presented. b) Upon receipt of the Quarterly Performance Report the Area Committee contact either the Responsible Named Officer or Sonya Thomas with any queries. c) Note that work is ongoing and to respond to Sonya Thomas with requests or comments regarding the layout and format of the Performance Report and Scorecard. d) Note the proposal to include the additional COIs within the quarterly Area Committee report. . 3.0 IMPLICATIONS 3.1 Policy: None 3.2 Financial: None 3.3 Legal: None 3.4 HR: None 3.5 Fairer Scotland Duty: No impact assessment required for this report. 3.5.1 Equalities: None. If requested the Area Committee Performance Report can be supplied in a different format. 3.5.2 Socio-economic Duty: None 3.5.3 Islands: None 3.6 Climate Change: None 3.7 Risk: None 3.8 Customer Service: None
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4 Kirsty Flanagan, Executive Director with responsibility for Customer Support Services Jane Fowler Head of Customer Support Services 9 May 2022 For further information, please contact: Sonya Thomas Organisation Development Officer - Performance and Improvement Customer Support Services 01546 604454 Appendix 1: FQ4 2021/22 H&L Performance Report Appendix 2: Illustration of Business Outcomes aligned to Corporate Outcomes
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Appendix 1 Helensburgh and Lomond FQ4 2021/22 Overall Performance Summary The information presented is a summary of all of the success measures in the Scorecard that’s available on Pyramid. The success measures show the performance against target for the current and previous three reporting periods. An explanation of performance trend is also given for each success measure. Tables shaded white indicate that the performance measure is for the local area. Tables shaded grey indicate that the performance measure is Council wide. Summary of success measure performance against target for the last four reporting periods. Reporting Period Green Red No Target Total FQ1 2021/22 7 8 13 28 FQ2 2021/22 7 8 13 28 FQ3 2021/22 8 7 13 28 FQ4 2021/22 5 10 13 28
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.1 – People live active, healthier and independent lives Number of affordable social sector new builds completed per annum – Helensburgh and Lomond Responsible person: Allan Brandie This indicator for FQ4 is on track with no change in performance since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 10 10 Green FQ2 2021/22 0 0 Green FQ3 2021/22 0 0 Green FQ4 2021/22 0 0 Green FQ4 Comment No completions in Helensburgh and Lomond during FQ4. DEG103_01-Number of affordable social sector new builds completed per annum – Argyll and Bute Responsible person: Alan Brandie This indicator for FQ4 is on track and performance has improved since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 58 58 Green FQ2 2021/22 19 19 Green FQ3 2021/22 23 23 Green FQ4 2021/22 45 45 Green
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Appendix 1 FQ4 Comment During FQ4 there were a total of 45 affordable housing completions: 8 units at Phase 3, Imereval, Isle of Islay and 37 units at Phase 3, Dunbeg. The previous LHS set a minimum target of 550 new affordable homes to be delivered via the Strategic Housing Investment Plan (SHIP) by March 2021. Due to the unforeseen and unprecedented impact of the Covid-19 pandemic in 2020/21, the final year of the LHS, development activity was halted for several months and even once the new build programme was re-started ongoing constraints and restrictions led to slippage with a number of key projects, including the flagship development of 300 new homes at Dunbeg. As a consequence, the 5 year LHS target was not achieved; nevertheless, despite the extremely challenging circumstances, a very credible total of 459 new homes were actually completed, representing 84% of the Housing Supply Target. A significant number of additional units were onsite at the year end and will complete in the first year of this new LHS. This positive progress was achieved through effective partnership working between the Council, RSLs, the Scottish Government, planners, private developers, and local communities. The total investment to deliver 459 units over five years amounted to £72.6m. The primary resources included the Scottish Government’s Affordable Housing Supply Programme (with £53.459m invested in completed new homes over the last five years, and £66m spend in total; which is 57% higher than the AHSP spend for the previous LHS); the Council’s Strategic Housing Fund (a total of £9.354m invested over the period, excluding empty homes spend); plus RSL investment via their private finance borrowing capacity. The majority of the new build homes were for social rent, however, 5% were made available for other forms of subsidised tenure such as new supply shared equity. The majority of these new homes were provided by local RSLs: ACHA, Fyne Homes, Dunbritton, and West Highland (in association with Link Group). Almost 35% of the new builds (159) were located in Lorn, and 19% (87) were in Helensburgh & Lomond; while Mid Argyll and Cowal both had 15% (68 and 67 respectively). 12% (56) were on Islay, Jura & Colonsay; 4% (19) were on Mull; and there were 2 units on Coll & Tiree, plus one refurbished property in Kintyre.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.2 – People live in safer and stronger communities Number of parking penalty notices issued – Helensburgh and Lomond Responsible person: Hugh O’Neill The indicator for FQ4 shows the number of parking penalty notices issued has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 1,611 No target FQ2 2021/22 No target 1,241 No target FQ3 2021/22 No target 769 No target FQ4 2021/22 No target 760 No target FQ4 Comment Luss village issues remain same with drivers unaware of restrictions and receiving Penalty Charges. Arrochar car park full to capacity on good weather. Number of parking penalty notices issued – Argyll and Bute Responsible person: Hugh O’Neill The indicator for FQ4 shows the number of parking penalty notices issued has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 1,915 No target FQ2 2021/22 No target 1,583 No target FQ3 2021/22 No target 973 No target FQ4 2021/22 No target 1,188 No target FQ4 Comment Traffic/car parks appearing to come back to normal levels.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.2 – People live in safer and stronger communities Car parking income to date – Helensburgh and Lomond Responsible person: Hugh O’Neill This indicator for FQ4 is above target and performance has improved since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 £45,772 £39,833 Red FQ2 2021/22 £114,206 £179,755 Green FQ3 2021/22 £148,442 £224,101 Green FQ4 2021/22 £181,503 £239,840 Green FQ4 Comment The overall picture of 2021/22 shows an increase in income of £58,337 above the anticipated income. This may be due, at least in part, to the increase in visitor numbers to both Luss and Arrochar car parks arising from the impact of COVID-19; as a destination within easy reach of the central-belt for outdoor activities (walking, swimming etc.). The impact of visitors has on local traffic management in Luss and on the A83 in Arrochar has led to a greater focus of the warden resource on these areas. This may have led to greater compliance and, subsequently, higher ticket income. Income collected in FQ3 and FQ4. Car Park Location FQ3 Actual FQ4 Actual Arrochar £6,011 £1,782 Luss, Lomond £30,673 £9,031 Sinclair Street, Helensburgh £8 £0 Maitland Street, Helensburgh -£48 £24 Pier, Helensburgh £7,424 £4,206 Other H&L £278 £695
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.2 – People live in safer and stronger communities Car parking income to date – Argyll and Bute Responsible person: Hugh O’Neill This indicator for FQ4 is slightly below target however performance has improved since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 £203,530 £65,551 Red FQ2 2021/22 £507,833 £491,275 Red FQ3 2021/22 £660,069 £699,363 Green FQ4 2021/22 £807,078 £801,606 Red FQ4 Comment As a knock-on effect of Covid-19, the anticipated budgets across all fours areas have been reviewed. Overall the income as at FQ4 reports a shortfall of £5,472; a variance of 0.68%. There are clearly different impacts within each area with some achieving higher income than anticipated and some are under-recovering. This may have been impacted by the relaxations of Covid-19 restrictions and by the following: B&C fewer commuters, a delay in the processing of cashless income and the waiving of parking charges for winter festivals and the lead up to Christmas; H&L areas relatively easy access for visitors; MAKI increase in visitor numbers; OLI fewer commuters, a delay in the processing of cashless income and the waiving of parking charges for winter festivals and the lead up to Christmas.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.2 – People live in safer and stronger communities Dog fouling – total number of complaints – Helensburgh and Lomond Responsible person: Tom Murphy This indicator for FQ4 shows the number of dog fouling complaints received has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 14 No target FQ2 2021/22 No target 9 No target FQ3 2021/22 No target 9 No target FQ4 2021/22 No target 18 No target FQ4 Comment The number of dog fouling complaints in the Helensburgh and Lomond area has unfortunately doubled this quarter. This could be down to a number of irresponsible new owners. The warden service will increase patrols and continue to put up signs. Dog fouling – total number of complaints – Argyll and Bute Responsible person: Tom Murphy This indicator for FQ4 shows the number of dog fouling complaints received has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 72 No target FQ2 2021/22 No target 46 No target FQ3 2021/22 No target 60 No target FQ4 2021/22 No target 81 No target FQ4 Comment The service has seen a rise in the number of dog fouling complaints this quarter. One of the reasons being the service received at least 6 complaints for one incident. The other reason may be due to the good weather and more people out and about. The warden will continue to patrol and monitor the situation.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.2 – People live in safer and stronger communities LEAMS (Local Environment Audit and Management Systems – Helensburgh and Lomond (Monthly data combined to show quarterly average) Responsible person: Tom Murphy This indicator for FQ4 is below target and performance has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 73 76 Green FQ2 2021/22 73 77 Green FQ3 2021/22 73 86 Green FQ4 2021/22 73 56 Red FQ4 Comment The standard of street cleanliness in Helensburgh and Lomond remains high this quarter with February scoring 85 and March 82. There was no score for the month of January due to the warden service being reduced due to sickness. LEAMS (Local Environment Audit and Management Systems – Argyll and Bute (Monthly data combined to show quarterly average) Responsible person: Tom Murphy This indicator for FQ4 is above target and performance has improved since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 73 81 Green FQ2 2021/22 73 81 Green FQ3 2021/22 73 78 Green FQ4 2021/22 73 79 Green FQ4 Comment The service has continued to deliver a very high standard of street cleanliness through the months of January, February and March. The role of the Amenity Wardens have had a key influence around littering and dog fouling to assist in maintain the very good level of performance.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.4 – Education, skills and training maximises opportunities for all Maximise the percentage of 16-19 years olds participating in education, training or employment – Helensburgh and Lomond Responsible person: Simon Easton This indicator for FQ4 is slightly below target with no change in performance since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 94.00% 93.89% Red FQ2 2021/22 94.00% 93.89% Red FQ3 2021/22 94.00% 93.89% Red FQ4 2021/22 94.00% 93.89% Red FQ4 Comment The Annual Participation Measure is collated and reported on once a year, normally September. EDU107_04-Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute Responsible person: Simon Easton This indicator for FQ4 is slightly below target with no change in performance since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 94.00% 94.58% Green FQ2 2021/22 94.00% 93.50% Red FQ3 2021/22 94.00% 93.50% Red FQ4 2021/22 94.00% 93.50% Red FQ4 Comment The Annual Participation Measure for 2020/21was released on 31st August 2021. In Argyll and Bute 93.5% of young people aged 16-19 were participating (in work, training or education). This figure is 1.3% above the national average. 3.2% were not participating, which is equal with the national average. 3.3% were unconfirmed, which is 1.3% below the national average. Continuous engagement between schools, businesses, Developing the Young Workforce Coordinators, further and higher education establishments and other partners is in place to ensure the highest possible number of young people moving from school into work, training or ongoing education.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.5 – Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days – Helensburgh and Lomond Responsible person: Peter Bain This indicator for FQ4 is below target and performance has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 75.0% 51.5% Green FQ2 2021/22 75.0% 87.5% Green FQ3 2021/22 75.0% 70.0% Red FQ4 2021/22 75.0% 41.4% Red FQ4 Comment The Helensburgh and Lomond team processed 41.4% of their pre-applications within the 20 working days target in FQ4. Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute Responsible person: Peter Bain This indicator for FQ4 is below target and performance has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 75.0% 66.7% Red FQ2 2021/22 75.0% 65.5% Red FQ3 2021/22 75.0% 61.7% Red FQ4 2021/22 75.0% 56.3% Red FQ4 Comment The Development Management Team continues to operate with reduced resource. As new officers get up to speed we are concentrating resource on working through planning applications which is a regulatory function.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.5 – Our economy is diverse and thriving Householder planning applications – average number of weeks to determine – Helensburgh and Lomond Responsible person: Peter Bain This indicator for FQ4 has not met the target and performance had decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 8.0 weeks 8.7 weeks Red FQ2 2021/22 8.0 weeks 9.5 weeks Red FQ3 2021/22 8.0 weeks 15.6 weeks Red FQ4 2021/22 8.0 weeks 17.1 weeks Red FQ4 Comment This measure only relates to planning applications received for alterations to existing premises. The headline performance figure of an average of 17.1 weeks to determine these applications, is skewed by 4 applications which took between 45 and 58 weeks to determine. Without these four applications, the average number of weeks taken to determine would have been 13.4. This figure is still significantly higher than we would want, but it should be noted that during this period, the team determined a higher number of householder applications than they have during any financial quarter of the last five years. Householder planning applications – average number of weeks to determine – Argyll and Bute Responsible person: Peter Bain This indicator for FQ4 has not met the target and performance had decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 8.0 weeks 9.1 weeks Red FQ2 2021/22 8.0 weeks 9.7 weeks Red FQ3 2021/22 8.0 weeks 11.8 weeks Red FQ4 2021/22 8.0 weeks 13.8 weeks Red
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FQ4 Comment This measure only relates to planning applications received for alterations to existing premises. The Development Management Team continues to operate with reduced resource. The headline performance figure of an average of 13.8 weeks to determine these applications, is skewed by 5 applications which took over between 45 and 58 weeks to determine. Without these 5 excessive applications, the average time to determine would have been 11.7 weeks. Benchmarking FY 2019/20, 2020/21 and 2021/22 This is one of several measures where the Development Management service is benchmarked against The Scottish Government and "Rural 9" average performance. Changes made by The Scottish Government in reporting cycles, have necessitated changes to the way we input benchmarking figures in Pyramid: (1) The annual benchmark figure, when published in July each year will be used to retrospectively update every FQ for that FY (applied to FY 2019/20 and FY 2020/21). (2) This will be projected forward throughout the four FQ's of the next FY* (as has been standard practice in Development Management for over a decade now). * projected benchmark figures are necessary to populate the field in Scorecard, due to the fact that information is now only published by The Scottish Government twice a year.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Street lighting – percentage of faults repaired within 10 days – Helensburgh and Lomond Responsible person: Hugh O’Neill This indicator for FQ4 is below target and performance has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 75% 45% Red FQ2 2021/22 75% 29% Red FQ3 2021/22 75% 80% Green FQ4 2021/22 75% 12% Red FQ4 Comment This performance was greatly affected by unavailability of the Street Lighting Electrician, due to the effects of Covid-19 and the subsequent isolation periods. As other team members were unavailable for similar reasons, there was limited scope to cover this area by other means. It should be noted that, in the period of the year with the highest frequency of fault reporting, the team completed a total of 459 jobs, across the 14,500 plus lighting stock in the 12 week period Jan-March. Outstanding faults will be prioritised where appropriate. In prioritising faults, staff will review the timescale of reported faults (i.e. clear oldest ones first) and review sections where there may be more than one light fault reported (i.e. a stretch of 5 lights as opposed to 1 light outage). Early indications show that the backlog of outstanding faults is being addressed for FQ1 2022/23 however this continues to be monitored. RIS113_05-The percentage of street lighting faults are completed within 10 working days – Argyll and Bute Responsible person: Hugh O’Neill This indicator for FQ4 is below target and performance has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 75% 46% Red FQ2 2021/22 75% 31% Red FQ3 2021/22 75% 59% Red FQ4 2021/22 75% 28% Red
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Appendix 1 FQ4 Comment Street lighting Team were affected by COVID absences in the final quarter with all staff being off at some point due to COVID. This has been reflected in the performance figures which has dipped to 28% of faults being repaired within the 10 day period across the ABC area. A total of 241 faults are still outstanding at this time with staff prioritising where appropriate. In prioritising faults, staff will review the timescale of reported faults (i.e. clear oldest ones first) and review sections where there may be more than one light fault reported (i.e. a stretch of 5 lights as opposed to 1 light outage). Early indications show that the backlog of outstanding faults is being addressed for FQ1 2022/23 however this continues to be monitored.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Total number of complaints regarding waste collection – Helensburgh and Lomond Responsible person: Tom Murphy This indicator for FQ4 shows no change in performance since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 0 No target FQ2 2021/22 No target 0 No target FQ3 2021/22 No target 0 No target FQ4 2021/22 No target 29 No target FQ4 Comment There were 29 complaints in March alone for the Helensburgh and Lomond area, this was due to the service seeing high levels of sickness absence for a period of 2-3 weeks, which affected the service with staff unfamiliar to the routes being deployed to support service delivery. Total number of complaints regarding waste collection – Argyll and Bute Responsible person: Tom Murphy This indicator for FQ4 shows no change in performance since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 0 No target FQ2 2021/22 No target 0 No target FQ3 2021/22 No target 0 No target FQ4 2021/22 No target 40 No target FQ4 Comment Unfortunately the service has seen a rise in the number of waste collection complaints this quarter, especially in the Helensburgh and Lomond area, this was due to high levels of sickness absence over a period of 2-3 weeks, which affected the service with staff unfamiliar to the routes being redeployed to support service delivery.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.6 – We have infrastructure that supports sustainable growth RIS114_01-The percentage of waste that is recycled, composted and recovered Responsible person: John Blake This indicator for FQ4 is above target however performance has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 45.0% 46.6% Green FQ2 2021/22 45.0% 50.5% Green FQ3 2021/22 45.0% 50.6% Green FQ4 2021/22 45.0% 48.3% Green FQ4 Comment 48.3% recycled, composted and recovered (33.7% recycling/composting plus 14.7% recovery). Full year rate for 21/22 - 49.0% (35.4% recycling/composting plus 13.6% recovery). This is an improvement on the previous year (20/21) which was 45.1% (29.4% recycling/composting plus 15.7% recovery). During 20/21 year, recycling services were suspended for several months at the beginning of the pandemic. 21/22 figures indicate that recycling rates have returned to pre-pandemic levels. Shanks – Percentage of waste recycled, composted and recovered Responsible person: John Blake This indicator for FQ4 shows the percentage has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 45.5% No target FQ2 2021/22 No target 52.8% No target FQ3 2021/22 No target 53.1% No target FQ4 2021/22 No target 49.7% No target FQ4 Comment 49.7% recycled, composted and recovered (29.8% recycling/composting plus 19.9% recovery). Full year rate for 21/22 - 50.3% (31.8% recycling/composting plus 18.5% recovery). This is an improvement on the previous year (20/21) which was 47.4% (26.1% recycling/composting plus 21.3% recovery). During 20/21 year, recycling services were suspended for several months at the beginning of the pandemic. 21/22 figures indicate that recycling rates have returned to pre-pandemic levels.
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Appendix 1 Helensburgh and Lomond Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Islands – Percentage of waste recycled, composted and recovered Responsible person: John Blake This indicator for FQ4 shows the percentage has decreased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 33.8% No target FQ2 2021/22 No target 37.2% No target FQ3 2021/22 No target 39.0% No target FQ4 2021/22 No target 38.4% No target FQ4 Comment 38.4% recycled, composted and recovered (36.8% recycling/composting plus 1.6% recovery). Full year rate for 21/22 - 37.1% (35.6% recycling/composting plus 1.5% recovery). This is an improvement on the previous year (20/21) which was 33.0% (30.3% recycling/composting plus 2.7% recovery). During 20/21 year, recycling services were suspended for several months at the beginning of the pandemic. 21/22 figures indicate that recycling rates have returned close to pre- pandemic levels. H&L – Percentage of waste recycled, composted and recovered Responsible person: John Blake This indicator for FQ4 shows the percentage has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 52.0% No target FQ2 2021/22 No target 51.2% No target FQ3 2021/22 No target 49.5% No target FQ4 2021/22 No target 48.9% No target FQ4 Comment 48.9% recycled, composted and recovered (40.4% recycling/composting plus 8.5% recovery). Full year rate for 21/22 - 50.5% (42.4% recycling/composting plus 8.2% recovery). This is an improvement on the previous year (20/21) which was 44.4% (35.3% recycling/composting plus 9.1% recovery). During 20/21 year, recycling services were suspended for several months at the beginning of the pandemic. 21/22 figures indicate that recycling rates have returned close to pre- pandemic levels.
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Appendix 1 Helensburgh and Lomond Making It Happen Teacher sickness absence – Helensburgh and Lomond Responsible person: Simon Easton This indicator for FQ4 shows the number of sickness days for teachers has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 1.94 days No target FQ2 2021/22 No target 0.83 days No target FQ3 2021/22 No target 1.31 days No target FQ4 2021/22 No target 1.71 days No target FQ4 Comment Teacher sickness absence has increased against the previous quarter which is in line with traditional seasonal trends. It has also increased against the same quarter last year which is unsurprising given that we were in a lockdown period in this quarter last year. The main reason for absence this quarter is stomach related absences which is different to the overall trend of most sickness absence being due to mental health related reasons. Teacher sickness absence – Argyll and Bute Responsible person: Simon Easton This indicator for FQ4 shows the number of sickness days for teachers has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 1.36 days No target FQ2 2021/22 No target 0.89 days No target FQ3 2021/22 No target 1.60 days No target FQ4 2021/22 No target 1.77 days No target FQ4 Comment Teacher sickness absence has increased very slightly against the previous quarter which is in line with traditional seasonal trends – at this time of year we usually see an increase to the highest rate of the year. It has increased against the same quarter last year. Some increase was expected given that we were in a lockdown period in this quarter last year. The main reason for absence this quarter is mental health related absences which is in line with the overall trend of most sickness absence being due to mental health related reasons.
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Appendix 1 Helensburgh and Lomond Making It Happen LGE staff sickness absence – Helensburgh and Lomond Responsible person: Carolyn McAlpine This indicator for FQ4 shows the number of sickness days for staff (non-teachers) has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 4.38 days No target FQ2 2021/22 No target 3.01 days No target FQ3 2021/22 No target 3.45 days No target FQ4 2021/22 No target 4.21 days No target FQ4 Comment LGE sickness absence has increased against the previous quarter which is in line with traditional seasonal trends. It has also increased significantly against the same quarter last year which is unsurprising given that we were in a lockdown period in this quarter last year. The main reason for absence this quarter is mental health related absences which is in line with the overall trend of most sickness absence being due to mental health related reasons. LGE staff sickness absence – Argyll and Bute Responsible person: Carolyn McAlpine This indicator for FQ4 shows the number of sickness days for staff (non-teachers) has increased since the last reporting period. Reporting Period Target Actual Status FQ1 2021/22 No target 3.32 days No target FQ2 2021/22 No target 3.16 days No target FQ3 2021/22 No target 3.49 days No target FQ4 2021/22 No target 3.42 days No target FQ4 Comment LGE sickness absence has decreased very slightly against the previous quarter which is not in line with traditional seasonal trends – at this time of year we usually see an increase to the highest rate of the year. It has increased against the same quarter last year. Some increase was expected given that we were in a lockdown period in this quarter last year. The main reason for absence this quarter is mental health related absences which is in line with the overall trend of most sickness absence being due to mental health related reasons.
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Appendix 2 Joint Over‐ arching Vision Argyll and Bute’s Economic Success is built on a growing population Council Mission Making Argyll and Bute a place people choose to Live, Learn, Work and do Business Choose Argyll, Love Argyll A Place people choose to Live A Place people choose to Learn A Place people choose to Work and Do Business Getting It Right Corporate People live active People will live in Children and Education, Skills Our economy is We have an Outcomes healthier and safer and stronger young people have and training diverse and infrastructure that independent lives communities the best possible maximise thriving supports start opportunities for sustainable growth all Business BO101 We Ensure BO104 Our BO106 Our Looked BO108 All Our BO110 We Support BO113 Our BO115 We Are Outcomes Information And Communities Are After Young People Children And Young Businesses, Infrastructure Is Safe Efficient And Cost Support Is Available Protected And Are Supported By People Are Employment And And Fit For The Effective. For Everyone. Supported. Effective Corporate Supported To Realise Development Future. Parenting. Their Potential. Opportunities. BO102 We Provide BO105 Our Natural BO107 The Support BO109 All Our Adults BO111 We Influence BO114 Our BO116 We Engage Support, Prevention And Built And Lifestyle Needs Are Supported To And Engage With Communities Are And Work With Our And Opportunities Environment Is Of Our Children, Realise Their Businesses and Cleaner And Customers, Staff And To Help People Make Protected And Young People, And Potential. Policy Makers. Greener. Partners. Better Lifestyle Respected. Their Families Are Choices. Met. BO103 We Enable A BO112 Argyll & Bute BO117 We Choice Of Suitable Is Promoted To Encourage Creativity Housing Options. Everyone. And Innovation To Ensure Our Workforce Is Fit For The Future. CROSS‐ CUTTING Socio‐Economic Duty, Equalities, Gaelic OUR VALUES Caring, Committed, Collaborative & Creative Cùramach, Dealasach, Cruthachail agus Com‐pàirteach