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Argyll and Bute Council · 12 September 2023
Back to Helensburgh & Lomond Area Committee — 12 September 2023 and its agenda

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Page 1

Argyll and Bute Council 
Comhairle Earra-Ghàidheal Agus Bhòid 
Executive Director:  Douglas Hendry 
Kilmory, Lochgilphead, PA31 8RT
Tel:  01546 602127  Fax:  01546 604435
DX 599700 LOCHGILPHEAD
5 September 2023 
NOTICE OF MEETING 
A meeting of the HELENSBURGH & LOMOND AREA COMMITTEE will be held ON A HYBRID
BASIS BY MICROSOFT TEAMS AND IN THE MARRIAGE SUITE IN THE HELENSBURGH
AND LOMOND CIVIC CENTRE on TUESDAY, 12 SEPTEMBER 2023 at 9:30 AM, which you are
requested to attend. 
Douglas Hendry
Executive Director 
BUSINESS 
1. APOLOGIES 
2. DECLARATIONS OF INTEREST 
3. MINUTE OF THE MEETING OF THE HELENSBURGH AND LOMOND AREA
COMMITTEE, HELD ON 13 JUNE 2023 (Pages 3 - 10) 
4. PUBLIC QUESTION TIME 
5. POLICE SCOTLAND UPDATE (Pages 11 - 14)  
Update from Sergant Eddie McGunnigal, Police Scotland 
6. AREA PERFORMANCE REPORT - FQ1 2023/24 (Pages 15 - 52)  
Report by Executive Director with responsibility for Customer Support Services 
7. RECYCLING AND RECOVERY PERFORMANCE (Pages 53 - 60)  
Report by Executive Director with responsibility for Roads and Infrastructure Services 
8. PLAY PARK ENGAGEMENT - UPDATE REPORT - TO FOLLOW 
Report by Executive Director with responsibility for Roads and Infrastructure Services 
9. HELENSBURGH WATERFRONT DEVELOPMENT - SKATEPARK (Pages 61 - 70)  
Report by Executive Director with Responsibility for Commercial Services and
Executive Director with responsibility for Economy & Rural Growth 
REPORTS FOR NOTING 
10. HERMITAGE PARK REGENERATION - END OF PROJECT REPORT AND
Public Document Pack

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EVALUATION REPORT (Pages 71 - 176)  
Report by Executive Director with Responsibility for Development and Economic
Growth 
11. SUPPORTING COMMUNITIES FUND - MONITORING OF PROJECTS FUNDED
(Pages 177 - 192)  
Report by Chief Executive 
12. HELENSBURGH AND LOMOND AREA COMMITTEE WORKPLAN (Pages 193 -
196) 
REPORT WITH EXEMPT APPENDICES 
13. HELENSBURGH WATERFRONT DEVELOPMENT (COMMERCIAL AREA) -
UPDATE & SHORTLISTING OF OFFERS 
(a) Report by Executive Director with Responsibility for Commercial Services
(Pages 197 - 204)  
(b) Appendix A (Pages 205 - 230)
E1  (c) Appendix B (Pages 231 - 236)
E1  (d) Appendix C (Pages 237 - 238) 
14. HELENSBURGH, CARDROSS AND DUMBARTON CYCLEPATH UPDATE 
(a) Report by Executive Director with Responsibility for Development and
Economic Growth (Pages 239 - 252)  
(b) Appendix 1 (Pages 253 - 254)
E1  (c) Appendix 2 (Pages 255 - 258)
The Committee will be asked to pass a resolution in terms of Section 50(A)(4) of the Local
Government (Scotland) Act 1973 to exclude the public for items of business with an “E” on the
grounds that it is likely to involve the disclosure of exempt information as defined in the
appropriate paragraph of Part I of Schedule 7a to the Local Government (Scotland) Act 1973. 
The appropriate paragraphs are:- 
E1 Paragraph 9 Any terms proposed or to be proposed by or to the authority in the course of
negotiations for a contract for the acquisition or disposal of property or the supply of goods
or services. 
Helensburgh & Lomond Area Committee 
Councillor Math Campbell-Sturgess Councillor Maurice Corry
Councillor Graham Hardie Councillor Fiona Howard
Councillor Mark Irvine Councillor Paul Donald Kennedy
Councillor Ian MacQuire Councillor Gary Mulvaney (Vice-Chair)
Councillor Iain Paterson Councillor Gemma Penfold (Chair)   
Contact: Julieann Small, Senior Committee Assistant - 01546 604043

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MINUTES OF THE MEETING OF THE HELENSBURGH & LOMOND AREA COMMITTEE HELD ON
A HYBRID BASIS BY MICROSOFT TEAMS AND IN THE MARRIAGE SUITE IN THE
HELENSBURGH AND LOMOND CIVIC CENTRE 
ON TUESDAY, 13 JUNE 2023 
Present: Councillor Gemma Penfold (Chair) 
Councillor Math Campbell-Sturgess
Councillor Maurice Corry
Councillor Graham Hardie
Councillor Fiona Howard 
Councillor Paul Donald Kennedy
Councillor Ian MacQuire
Councillor Gary Mulvaney
Councillor Iain Paterson 
Attending: Stuart McLean, Committee Manager 
Mark Calder, Project Manager
Colin Young, Senior Transportation Delivery Officer
Dianne Richardson, Helensburgh CARS Officer
Ailie Law, Community Development Officer
Wendy Brownlie, Head of Education – Learning and Teaching 
Brendan Docherty, Education Manager 
Douglas Morgan, Head Teacher, Hermitage Academy
Mhairi Stewart, Depute Head Teacher, Hermitage Academy 
Kelly Girling, Head Teacher, Cardross Primary School
Maria McArthur, Head Teacher, Garelochhead Primary School
Jillian Torrens, Head of Adult Services, Mental Health, Acute and Complex
Care, HSCP
Inspector James McArthur, Police Scotland 
1. APOLOGIES 
The Chair welcomed everyone to the meeting. 
An apology for absence was intimated on behalf of Councillor Mark Irvine. 
2. DECLARATIONS OF INTEREST 
Councillor Math Campbell-Sturgess declared a non-financial interest at agenda item 5
(Primary School Report 2022-23 - Helensburgh and Lomond Area), as a family member
attends one of the schools. He advised that he did not consider the connection to be
significant and as such would remain in the meeting and take part in discussion and
decision on this item. 
Councillor Gary Mulvaney declared a non-financial interest at agenda item 9 (Cemetery
Maintenance and Roads Access Fund), as he is a member of Friends of Helensburgh
Cemetery. He advised that he would leave the meeting during the consideration of this
item. 
3. MINUTE OF THE MEETING OF THE HELENSBURGH AND LOMOND AREA
COMMITTEE, HELD ON 14 MARCH 2023 
The Minute of the meeting of the Helensburgh and Lomond Area Committee, held on 14
March 2023 was approved as a correct record.
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4. PUBLIC QUESTION TIME 
Questions from Angela Anderson 
Angela Anderson asked the Committee if they could expedite the installation of the larger
replacement bins along the Helensburgh waterfront, advising that the community had
hoped that these would be in place before the spring season. Angela also asked if the
Committee could look into the removal of the silver bins along the waterfront.  
Councillor MacQuire advised that he had been asked to look into these issues by
Helensburgh Community Council.  Councillor MacQuire reported that the bins should be
installed shortly and that a contractor would be required to remove the silver bins as they
are cemented into place and that this is being taken forward. 
Councillor Mulvaney advised that the Committee would get confirmation on the timescale
for both the replacement bins and the removal of the silver bins. 
Questions from Sarah Davies 
Sarah Davies asked the Committee how community groups were chosen to be part of the
consultation for the Helensburgh Waterfront project and highlighted that Friends of
Hermitage Park and Helensburgh Skatepark Project had not been invited to take part. 
Councillor Mulvaney advised that officers chose the community groups through multiple
lists and added that as Policy Lead he was happy to take this issue forward and arrange
for Friends of Hermitage Park and Helensburgh Skatepark Project to be invited to take
part in the consultation. 
Sarah also enquired about the area where the top-up tap is installed on the waterfront.
She advised that when she had worked on securing the tap, the masterplan showed that
there would be no traffic entering the area. Sarah highlighted that the tap had been
damaged by a vehicle only 3 weeks after installation and asked for clarification on the
accessibility of the area advising that while this is no longer a carpark road lining and lack
of signage suggests parking is permitted. 
Councillor Penfold advised that the Committee would seek clarification from the
appropriate department and respond in due course. 
5. PRIMARY SCHOOL REPORT 2022-23 - HELENSBURGH AND LOMOND AREA 
The Committee gave consideration to a report and presentation which provided a range of
key information about primary school provision in the Helensburgh and Lomond area
during the school session August 2022 to June 2023 and reported the National collection
of attainment and achievement data from June 2022.  
Decision  
The Helensburgh and Lomond Area Committee considered and noted the contents of the
report.  
(Reference: Report by Executive Director with responsibility for Education dated June
2023, submitted)
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6. HERMITAGE ACADEMY ATTAINMENT REPORT 
The Committee heard from Mr Morgan, Head Teacher of Hermitage Academy, who picked
out some highlights from the school report which had been provided to Members. The
report included information in relation to S3 attainment of Curriculum for Excellence levels
in literacy and numeracy and Gaelic; the pass rates of National qualifications and the
Insight dashboard. Information in relation to wider achievement qualifications; equity and
attainment and Pupil Equity Funding was also provided. 
Decision 
The Helensburgh and Lomond Area Committee noted the contents of the report and
information provided. 
(Reference: Report by Head Teacher, Hermitage Academy, dated June 2023, submitted) 
7. POLICE SCOTLAND UPDATE 
Consideration was given to a report which provided an update on the ongoing work of
Police Scotland. The report included information on celebrating Pride Month 2023; the
Community survey 23/24; the ‘Don’t Feed Hate’ campaign; Operation Balaton; Summer
speed watch and water safety events. 
Decision 
The Helensburgh and Lomond Area Committee considered and noted the information
provided in the report. 
(Reference: Report by Sergeant Eddie McGunnigal, Police Scotland, submitted) 
8. AREA PERFORMANCE REPORT - FQ4 2022/23 
Consideration was given to the Area Performance Report for financial quarter 4 of
2022/23 (January to March 2023) which illustrated the agreed performance measures for
this period. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted and considered the performance and supporting commentary as presented; 
2. agreed that upon receipt of the Quarterly Performance Report the Area Committee
should contact either the Responsible Named Officer or Sonya Thomas with any
queries; and 
3. noted that work is ongoing and to respond to Sonya Thomas with requests or
comments regarding the layout and format of the Performance Report and Scorecard. 
(Reference: Report by Executive Director with responsibility for Customer Support
Services, dated 4 May 2023, submitted)
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Councillor Gary Mulvaney having declared an interest in relation to the following item of
business, left the meeting and took no part in the consideration of this item. 
9. CEMETERY MAINTENANCE AND ROADS ACCESS FUND 
The Committee gave consideration to a report that provided options on how to spend
£75,000 that had been allocated from the Crown Estates funding to a Cemetery
Maintenance and Roads Access Fund. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. agreed the package of proposals up to the value of £75,000; and 
2. noted that regular updates would be provided via the Roads and Infrastructure weekly
briefings. 
(Reference: Report by Executive Director with responsibility for Roads and Infrastructure
Services, dated May 2023, submitted) 
Councillor Gary Mulvaney re-joined the meeting at this point 
10. HSCP ANNUAL PERFORMANCE REPORT 2022-2023 
Consideration was given to the HSCP Annual Performance Report for 2022-23. The report
detailed how the HSCP had performed and also provided progress updates on how they
have improved and adapted services which are fit for the future.   
Decision 
The Helensburgh and Lomond Area Committee considered and noted the contents of the
report. 
(Reference: Report by Chief Officer, Health and Social Care Partnership, dated June
2023, submitted) 
11. HELENSBURGH CONSERVATION AREA REGENERATION SCHEME (CARS)
RECOMMENDATION OF AWARD 
Consideration was given to a report asking members to approve a grant offer of up to
Forty One Thousand, Seven Hundred and Sixty Four Pounds and Twenty Five Pence.
(£41,764.25) to the owner of the shopfront at The Scandinavian Shop 53 Sinclair Street,
Helensburgh. 
Decision 
The Helensburgh and Lomond Area Committee approved the grant offer of up to Forty
One Thousand, Seven Hundred and Sixty Four Pounds and Twenty Five Pence.
(£41,764.25) to the owner of the shopfront at The Scandinavian Shop 53 Sinclair Street,
Helensburgh. 
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(Reference: Report by Executive Director with responsibility for Development and
Economic Growth dated 28 April 2023, submitted) 
12. SUPPORTING COMMUNITIES FUND 2023/24 
Consideration was given to a report which detailed recommendations for the award of the
Council’s Supporting Communities Fund (SCF) for the 2023/24 round of funding that had
been made available for distribution by Council to organisations in the Helensburgh and
Lomond area. 
Decision  
The Helensburgh and Lomond Area Committee agreed that the 20 applications, marked
as ‘Award’ within Appendix 1 of the report, are awarded funding from the Supporting
Communities Fund Budget totalling £38,450, as follows: 
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Ref Applicant Recommendation Amount
Requested
Award
2023/24
1 *Rosneath Community Hub Award £2,489.00 £2,489.00
2
*Police Scotland Youth
Volunteers Award £2,500.00 £2,500.00
3 **Plastic Free Helensburgh Award £2,350.00 £2,350.00
4 **Friends of Hermitage
Park Association Award £2,500.00 £2,500.00
5 **Cove Park Award £2,500.00 £2,500.00
6 *Rosneath Peninsula
Amenity Society Award £500.00 £500.00
7 Jean's Bothy  Award £2,500.00 £2,500.00
8 Garelochhead Station Trust Award £1,108.00 £1,108.00
9
Scottish Women's Institute
- Millig Award £1,426.00 £1,426.00
10 Helensburgh Art Hub Award £2,500.00 £2,500.00
11 Princess Louise Hall Award £2,446.00 £2,446.00
12
Cove and Kilcreggan Lunch
Club Award £1,013.00 £1,013.00
13 Helensburgh Bowling Club Award £2,500.00 £2,500.00
14 Geilston Hall Award £2,500.00 £2,500.00
15 Fun First Award £2,500.00 £2,500.00
16
Rosneath Peninsula West
Community Development
Trust
Award with conditions  £2,500.00 £2,500.00
17
**Helensburgh Community
Council  Award £2,160.00 £2,160.00
18
Loch Long Jetty
Association Award £558.00 £558.00
19
Arrochar Tarbet & Ardlui
CC Award £650.00 £650.00
20 Helensburgh Amateur
Athletic Club Award (partial award) £2,000.00 £1,250.00
21
Friends of Loch Lomond
and the Trossachs No award £2,500.00 £0.00
22
Alzheimer Scotland- Action
on Dementia No award £2,500.00 £0.00
23
Cove and Kilcreggan Youth
Café No award £2,500.00 £0.00
24 Helensburgh Writing Circle  No award £700.00 £0.00
25 Carr Gomm No award £625.00 £0.00
26 Helensburgh Lunch Club No award £2,250.00 £0.00
27
Helensburgh Community
Council  No award £2,500.00 £0.00
28
Garelochhead & Rosneath
Peninsula Community First
Response
No award £2,220.00 £0.00 
(Reference: Report by Chief Executive, dated 12 May 2023, submitted)
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13. REQUEST FOR FINANCIAL ASSISTANCE FROM HELENSBURGH AND
DISTRICT TWINNING ASSOCIATION 
A report providing information on a request from the Helensburgh and District Twinning
Association for financial assistance to help with a visit to Thouars in July 2023 and a visit
to Helensburgh by residents from Thouars in 2025 was considered. 
Decision 
The Helensburgh and Lomond Area Committee agreed to award the sum of £833 from the
Helensburgh and Lomond Area Twinning Budget for 2023/24 to Helensburgh and District
Twinning Association. 
(Reference: Report by Executive Director with responsibility for Legal and Regulatory
Support dated 15 May 2023, submitted) 
14. HELENSBURGH AND LOMOND AREA COMMITTEE WORKPLAN 
The Helensburgh and Lomond Area Committee Workplan was before members for
information. 
Decision 
The Helensburgh and Lomond Area Committee noted the contents of the Workplan. 
(Reference: Helensburgh and Lomond Area Committee Workplan, dated 13 June 2023) 
The Chair advised that in terms of Section 50(A)(4) of the Local Government (Scotland)
Act 1973, relating to the following item of business would require the exclusion of the
press and public should Members wish to discuss the content of appendix 2 on the
grounds that it would likely involve the disclosure of exempt information as defined in
Paragraph 9 of Part 1 of Schedule 7A to the Local Government (Scotland) Act 1973. 
15. HELENSBURGH, CARDROSS AND DUMBARTON CYCLEPATH UPDATE 
Consideration was given to a report updating Members on the progress made since the
Helensburgh and Lomond Area Committee on 14 March 2023 in relation to the delivery of
a dedicated, high quality walking and cycle route linking Helensburgh, Cardross and
Dumbarton. 
Members agreed that they wished to discuss the information contained in appendix 2 of
the report and agreed to exclude the press and public to allow consideration of this
information.   
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted the agreement of one change requests from WSP at an additional cost of
£6,479.51, taking the total cost of WSPs work to £259,907.47 and that this additional
cost is covered by externally secured funding;
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2. noted the amended completion date submitted by WSP of end-July 2023; 
3. noted that some elements of work would require to be completed separately following
completion of WSPs work to finalise the full package required for construction; 
4. welcomed the progress towards the award of contract for the section of route linking
Morrisons Supermarket/Hermitage Academy to Helensburgh Town Centre/Waterfront,
and development of this to Concept Design stage; 
5. noted appendix 1 in the paper with projected compulsory purchase orders in 2026/27,
2028/29, and 2029/30 at various phases of the scheme; and 
6. agreed that officers would bring forward a report to the next Area Committee outlining: 
a. a quantification of the projects risks; and 
b. options for next steps including bringing forward compulsory purchase
orders to expedite construction of the Helensburgh to Cardross phase. 
(Reference: Report by Executive Director with responsibility for Development and
Economic Growth, dated 27 April 2023, submitted) 
The Committee resolved in terms of Section 50(A)(4) of the Local Government (Scotland)
Act 1973 to exclude the press and public for the following item of business on the grounds
that it was likely to involve the disclosure of exempt information as defined in Paragraph 9
of Part 1 of Schedule 7A to the Local Government (Scotland) Act 1973. 
16. HELENSBURGH CONSERVATION AREA REGENERATION SCHEME (CARS)
RECOMMENDATION OF AWARDS - PRIORITY BUILDINGS 
The Committee gave consideration to a report which asked Members to approve grant
offers to the owners of 1-5 Colquhoun Street, and 25-26 West Clyde Street, Helensburgh
and to the owners of 17-19 West Clyde Street Helensburgh as part of the Helensburgh
CARS Scheme as Priority Building.  
Decision 
The Helensburgh and Lomond Area Committee approved the grant as detailed in the
report. 
(Reference: Report by Executive Director with responsibility for Development and
Economic Growth dated 14 April 2023, submitted) 
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OFFICIAL 
OFFICIAL
Partners Intelligence Portal
Police Scotland is committed to Keeping People Safe. Our priority is on the protection of those at risk
of harm through prevention, early intervention and the robust investigation of those who pose such
a risk.  We are committed to working with our Partners in the public, private and third sectors to
ensure our approach to Public Protection is focused, meaningful and collaborative.  This commitment
allows us to continually improve the service and support provided to victims and their families, whilst
working towards protecting those at risk of harm. 
Crimes such as child sexual abuse, human trafficking, sexual offences or domestic offences are often
concealed from authorities, and may have occurred recently or in the past, all of which contributes to
challenging, complex and sensitive enquiries. It may be that our partners have information which
could be vital in contributing to a bigger picture. As part of our commitment and drive to improve, we
are expanding the use of the Partners Intelligence Portal (PIP) through awareness and training to
relevant organisations. 
PIP is a secure and confidential electronic system, developed by the Police Service to enable partner
agencies to share important information they receive during the course of their work. This portal
provides capable partners with the means to securely and discreetly submit key information, whilst
maintaining safeguards which protect the source of the information. PIP is an information collection
portal, and does not replace current incident or crime reporting methods, in particular the mechanism
for child or adult referral. 
PIP is a tool which should enhance the procedures already in place for all. 
The information provided through the PIP portal will be dealt with as intelligence by Police Scotland.
Intelligence is the useable form of information which has been subject to recognised processes to risk
assess and determine how freely it can be used.  This process is aimed at developing information
around the threat, risk and harm posed by perpetrators and locations. By trying to capture what you
already see, hear and know it will provide invaluable opportunities to target those who pose risk and
protect those at risk of harm. The key aim is to provide a safe and secure pathway for Partner Agencies
to share information that they believe the police need to know about in the investigation and
prevention of crime. 
This training has been delivered to a number of housing associations in Helensburgh and Lomond and
we will continue to roll this out wider. If you require any further information please contact
ArgyllDumbartonshireCommunityEngagementTeam@scotland.police.uk 
Retailers Support in Helensburgh
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OFFICIAL 
OFFICIAL
Our Community Engagement Officers have engaged with the local retailers group in Helensburgh.
This has provided the opportunity to offer security advice visits and crime prevention surveys. Work
is also ongoing to create a Neighbourhood Watch Scotland alert group for retailers as a means of
sharing information and advice. 
Move In May
Congratulations to the over 2,000 Police Scotland staff who competed in this year’s challenge by
running, cycling, participating in Copstrong classes, and more! 
Unfortunately Argyll and West Dunbartonshire’s Divisional elite athletes didn’t quite make the top
10, however congratulations to 3 local teams who took home the local Gold, Silver and Bronze
awards and earned themselves a gift card for their efforts. 
Progress Pride flag completes its journey around Argyll and West Dunbartonshire Division for
Pride Month 
The Progress Pride flag has reached the end of its journey around Argyll and West Dunbartonshire
Division, with Chief Superintendent Lynn Ratcliff being the final person to add their signature as an
ally to mark Pride Month. 
The flag made its way around all of the offices in the division throughout June to allow all colleagues
the opportunity to become allies if they wish to do so by signing the flag thereby helping to drive
change by challenging negative attitudes and outdated stereotypes. It started its tour of the area on
1st June when our Equality, Diversion and Inclusion lead CI Ryan McMurdo became the first
signatory to pledge his allyship. 
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OFFICIAL 
OFFICIAL
Pride Month is an annual celebration and commemoration of lesbian, gay, bisexual, and transgender
(LGBT+) pride. It began after the Stonewall riots, a series of gay liberation protests in 1969, and has
since spread outside of the United States and around the world. The modern-day Pride Month both
honours the movement for LGBT rights and celebrates LGBT culture. It is also a great opportunity for
us all to show our support for LGBT+ officers, staff and communities and to challenge LGBT+
discrimination internally and externally. One of the themes of this year’s Pride Month is allyship. An
LGBT ally is any police officer, member of staff or special constable who advocates for and
champions LGBT+ colleagues in the workplace. Anyone can become an ally, whether you are part of
the LGBT+ community or not. A recent Scottish Government report found that one in four hate
crimes in 2020-21 involved a victim who was a police officer and in almost half of crimes experienced
by police officers, the perpetrator showed a prejudice towards the LGBT+ community. It’s important
we don’t underestimate the impact this has on our LGBT+ colleagues. 
Chief Supt. Ratcliff said: “My vision is for L Division to be the most inclusive area in Police Scotland,
where our officers and staff feel a true sense of belonging and our communities feel supported,
listened to and have total confidence in the service we deliver for them. It has never been more
important for us to demonstrate our support for LGBT+ officers, staff and communities and I am
proud to add my signature to the flag as a visibly ally.” 
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OFFICIAL 
OFFICIAL
Keep Safe in Helensburgh and Lomond
A further Keep Safe business has been trained up in Helensburgh and Lomond. The Drumfork Centre
joins our list of amazing community businesses and organisations who commit to supporting
vulnerable people through the award winning Keep Safe Initiative. Interested businesses or groups
have background checks carried out to ensure they are suitable and then have face to face training
to learn about Keep Safe. From there they are issued with business packs including a window sticker
to proudly display to let anyone passing know they are a Keep Safe place. If you are interesting in
learning more please visit https://www.scotland.police.uk/advice-and-information/keep-safe-
scheme/ 
National Campaigns
Hate Crime 
Hate crime is behaviour which is both criminal and rooted in prejudice.
We know that hate negatively impacts on people, communities and on wider society. For those
affected, the damage can have a long lasting impact.
In our new Don’t Feed Hate campaign we talk about the Hate Monster.
The Hate Monster represents that feeling some people get when they are frustrated and angry and
take it out on others, because they feel like they need to show they are better than them. In other
words, they commit a hate crime.
We know that young men aged 18-30 are most likely to commit hate crime, particularly those from
socially excluded communities who are heavily influenced by their peers.
They may have deep-rooted feelings of being socially and economically disadvantaged, combined
with ideas about white-male entitlement.
Committing hate crime is strongly linked to a range of risk factors including economic deprivation,
adverse childhood experiences, substance abuse and under-employment. Those who grow up in
abusive environments can become addicted to conflict.
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1 
ARGYLL AND BUTE COUNCIL HELENSBURGH AND
LOMOND AREA COMMITTEE 
CUSTOMER SUPPORT SERVICES   12 SEPTEMBER 2023 
AREA PERFORMANCE REPORT – FQ1 2023/24 
1.0 BACKGROUND 
1.1 This paper presents the Area Performance Report for Financial Quarter 1 2023/24
(April to June 2023) and illustrates the agreed performance measures. 
1.2 The features of the Performance Report are as follows:- 
 Indicators are grouped by Corporate Outcome.
 The data table for each indicator is coded to identify the level of reporting.
o Area level measures are blue
o Council level measures are grey
o COI measures are white 
 Each indicator details the
o Target, Actual and Performance status (Green / Red / No Target) for the
current and three previous financial quarters.
o Commentary for the current financial quarter only.
o Narrative explaining the performance trend e.g. This indicator is above
Target and performance has improved since the last reporting period.
o Where appropriate a Performance Trend Line has been added.
o The name of the Responsible Officer.
o Where possible performance is presented at both Area and Council
level.   
1.3 The commentary for each indicator helps ‘Tell Our Story’ and enables Elected
Members to put the performance data into perspective and understand if an issue is
local in nature or should be escalated up to a Strategic Committee.   
1.4 To improve the response to performance queries, it is requested that either the
Responsible Named Officer or Sonya Thomas are contacted once the Quarterly
Performance Report is received with any queries. This should enable some
queries being resolved or clarified prior to the Area Committee meeting, and
therefore being carried forward as Actions at a subsequent meeting. 
1.5 As part of our improvements to performance reporting and making best use of the
digital technology available to us, officers have developed new, online scorecards
for members to view performance data.  These were well received by members at
a recent seminar and will be made available, as requested, for the December Area
Committees, with training provided in advance. 
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2 
2.0 RECOMMENDATIONS 
2.1 It is recommended that the Area Committee – 
a) Notes and considers the performance and supporting commentary as
presented. 
b) Upon receipt of the Quarterly Performance Report the Area Committee
contact either the Responsible Named Officer or Sonya Thomas with any
queries. 
c) Note that work is ongoing and to respond to Sonya Thomas with requests
or comments regarding the layout and format of the Performance Report
and Scorecard. 
3.0 IMPLICATIONS 
3.1 Policy All of the indicators in this report are based on 
agreed Council policy.
3.2 Financial All indicators with financial implications are actively  
managed through agreed budget monitoring 
processes.
3.3 Legal All appropriate legal implications are complied with.
3.4 HR All HR implications are actively managed    
through agreed Wellbeing and Management 
monitoring processes.
3.5 Fairer Scotland Duty See below.
3.5.1 Equalities All activities comply with Equal Opportunities/Fairer 
Scotland Duty policies and obligations.
3.5.2 Socio-economic Duty All activities comply with the council’s socio- 
economic duty.
3.5.3 Islands Duty All activities comply with the council’s islands 
duty.
3.6 Climate Change The Council is committed to working towards net 
zero.
3.7 Risk Without this information Elected Members are less  
informed of activities within their area.
3.8 Customer Service All activities with customer feedback or insight are  
rigorously monitored for improvement. 
Kirsty Flanagan, Executive Director with responsibility for Customer Support
Services 
Jane Fowler
Head of Customer Support Services
23 August 2023 
For further information, please contact:
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3 
Sonya Thomas
Organisation Development Officer - Performance and Improvement
Customer Support Services
01546 604454 
Appendix 1: FQ1 2023/24 H&L Performance Report 
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Performance Reporting
Performance Reporting .............................................................................................................................................................................................................................. 1
All Areas .................................................................................................................................................................................................................................................. 4
Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 5
COI – Maximise distribution of Scottish Welfare Fund ................................................................................................................................................................. 5
Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 6
COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention ...................... 6
Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 7
Number of parking penalty notices issued – Helensburgh and Lomond ...................................................................................................................................... 7
Number of parking penalty notices issued – Argyll and Bute ....................................................................................................................................................... 7
Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 8
Car parking income to date – Helensburgh and Lomond .............................................................................................................................................................. 8
Car parking income to date – Argyll and Bute ............................................................................................................................................................................... 9
Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................. 10
Dog fouling – total number of complaints – Helensburgh and Lomond ..................................................................................................................................... 10
Dog fouling – total number of complaints – Argyll and Bute ...................................................................................................................................................... 10
Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 11
COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place .... 11
Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 12
COI – Provide quality meals with cost margins to all pupils ....................................................................................................................................................... 12
Corporate Outcome No.4 – Education, skills and training maximises opportunities for all .......................................................................................................... 13
Maximise the percentage of 16-19 years olds participating in education, training or employment – Helensburgh and Lomond .......................................... 13
Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute ................ 13
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 15
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Number of affordable social sector new builds completed per annum – Helensburgh and Lomond ....................................................................................... 15
Number of affordable social sector new builds completed per annum – Argyll and Bute ........................................................................................................ 15
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 17
Percentage of pre-planning application enquiries processed within 20 working days – Helensburgh and Lomond ............................................................... 17
Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute ................................................................................ 17
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 19
Householder planning applications – average number of weeks to determine – Helensburgh and Lomond .......................................................................... 19
Householder planning applications – average number of weeks to determine – Argyll and Bute ........................................................................................... 20
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 21
COI – The number of new homeless applicants who required temporary accommodation this period .................................................................................. 21
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 22
COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal .................................................... 22
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 23
COI – Increase the number of community benefits that are delivered through contracts we award locally ........................................................................... 23
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 24
Street lighting – percentage of faults repaired within 10 days – Helensburgh and Lomond ..................................................................................................... 24
The percentage of street lighting faults are completed within 10 working days – Argyll and Bute .......................................................................................... 24
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 26
Total number of complaints regarding waste collection – Helensburgh and Lomond .............................................................................................................. 26
Total number of complaints regarding waste collection – Argyll and Bute ............................................................................................................................... 26
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 27
COI – Percentage of waste recycled, composted and recovered ................................................................................................................................................ 27
Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered ........................................................................................................... 27
Islands – Percentage of waste recycled, composted and recovered .......................................................................................................................................... 28
H&L – Percentage of waste recycled, composted and recovered ............................................................................................................................................... 29
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Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 30
COI – The number of tonnes of waste sent to landfill ................................................................................................................................................................. 30
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 31
LEAMS (Local Environment Audit and Management System) – Helensburgh and Lomond ...................................................................................................... 31
LEAMS (Local Environment Audit and Management System) – Argyll and Bute ....................................................................................................................... 31
Making It Happen.............................................................................................................................................................................................................................. 33
Teacher sickness absence – Helensburgh and Lomond ............................................................................................................................................................... 33
Teacher sickness absence – Argyll and Bute ................................................................................................................................................................................ 33
Making It Happen.............................................................................................................................................................................................................................. 34
LGE staff (non-teacher) sickness absence – Helensburgh and Lomond ...................................................................................................................................... 34
LGE staff (non-teacher) sickness absence – Argyll and Bute ....................................................................................................................................................... 34
Making It Happen.............................................................................................................................................................................................................................. 35
COI – Increase the percentage of all self-service automated contacts ....................................................................................................................................... 35 
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All Areas 
FQ1 2023/24 Overall Performance Summary 
The information presented is a summary of the agreed measures. 
Unless stated otherwise, performance is presented at both Area and Council-wide levels. 
The measures show the performance against target for the current and previous three reporting periods with an explanation of performance trend. 
The data table for each indicator is colour coded to identify the level of reporting: 
 Area level measures are blue.
 Council level measures are grey.
 Corporate Outcome Indicators (COIs) are white. 
Where appropriate a Trend Line has been added to illustrate movement in ‘Actual’ over the reporting period.  Page 21

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Corporate Outcome No.1 – People live active, healthier and independent lives 
COI – Maximise distribution of Scottish Welfare Fund 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ1 2022/23 95.3% 87.5% Red
FQ2 2022/23 95.3% 115.1% Green
FQ3 2022/23 95.3% 129.2% Green
FQ4 2022/23 95.3% 144.0% Green
FQ1 2023/24 95.3% 112.9% Green 
Performance in FQ1 has exceeded the target and actual has decreased since the last reporting period. 
FQ1 Comment 
From 1 April 2023 to 30 June 2023 our Scottish Welfare Fund (SWF) spend is £129,456 which is £14,886 higher than our profiled quarterly amount.  The total
allocation for SWF this financial year is £458,284.  Applications have remained consistent during this first quarter and we are carefully monitoring application
numbers to decide whether priority levels require to be changed.
Responsible person: Fergus Walker 
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Corporate Outcome No.1 – People live active, healthier and independent lives 
COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and
intervention 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ1 2022/23 100% 100% Green
FQ2 2022/23 100% 100% Green
FQ3 2022/23 100% 100% Green
FQ4 2022/23 100% 95% Red
FQ1 2023/24 100% 100% Green 
This indicator for FQ1 has met the target and performance has increased since the last reporting period. 
FQ1 Comment
20 questionnaires were issued; 16 questionnaires returned but 2 did not answer this question.  14 that expressed an opinion agreed that they were satisfied.
Responsible person: Lee Roberts 
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Corporate Outcome No.2 – People live in safer and stronger communities 
Number of parking penalty notices issued – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 1,411 No target 
FQ2 2022/23 No target 1,303 No target
FQ3 2022/23 No target 779 No target
FQ4 2022/23 No target 490 No target
FQ1 2023/24 No target 973 No target 
The indicator for FQ1 shows the number of parking penalty notices has increased significantly since the last reporting period. 
FQ1 Comment
Despite high figures, Lomondside has had a visible reduction in vehicle numbers since last year.  Only one warden based in H&L during this time – recruitment
ongoing.
Responsible person: Hugh O’Neill 
Number of parking penalty notices issued – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 2,043 No target 
FQ2 2022/23 No target 2,124 No target
FQ3 2022/23 No target 1,343 No target
FQ4 2022/23 No target 1,332 No target
FQ1 2023/24 No target 1,816 No target 
This indicator for FQ1 shows the number of parking penalty notices has increased significantly since the last reporting period. 
FQ1 Comment
H&L currently recruiting one warden and requiring assistance from other areas.  OLI requiring assistance from other areas for cash collection duties.
Responsible person: Hugh O’Neill 
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Corporate Outcome No.2 – People live in safer and stronger communities 
Car parking income to date – Helensburgh and Lomond 
Performance is presented cumulatively for both Area and Council-wide levels.  For individual car parks, the income is presented on a quarterly basis. 
Reporting Period Target
(Cumulative)
Actual
(Cumulative) Status
FQ1 2022/23 £42,168 £60,908 Green
FQ2 2022/23 £105,214 £152,149 Green
FQ3 2022/23 £136,755 £194,664 Green
FQ4 2022/23 £167,212 £215,279 Green
FQ1 2023/24 £31,127 £69,073 Green 
This indicator for FQ1 shows the cumulative amount of income collected has significantly exceeded the cumulative target.  There is no performance trend as this
data is cumulative. 
FQ1 Comment
Over-recovery of income collected is likely due to the ongoing popularity of Luss and Arrochar.
Responsible person: Hugh O’Neill 
Actual quarterly income collected in Helensburgh and Lomond during FQ4 and FQ1. 
Car Park Location FQ4 Actual FQ1 Actual
Arrochar £10,805 £17,099
Luss, Lomond £9,437 £51,264
Sinclair Street, Helensburgh £397 £702
Maitland Street, Helensburgh £40 £8
Pier, Helensburgh £74 £0
H&L (parking permits) -£139 £0
Total £20,615 £69,073 
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Car parking income to date – Argyll and Bute 
Performance is presented cumulatively for both Area and Council-wide levels. 
Reporting Period Target
(Cumulative)
Actual
(Cumulative) Status
FQ1 2022/23 £250,661 £165,678 Red
FQ2 2022/23 £625,430 £491,453 Red
FQ3 2022/23 £812,919 £709,585 Red
FQ4 2022/23 £993,968 £817,788 Red
FQ1 2023/24 £234,056 £253,705 Green 
This indicator for FQ1 shows the cumulative amount of income collected has exceeded the cumulative target.  There is no performance trend as this data is
cumulative. 
FQ1 Comment
Overall parking income is performing well – the team have had a vacancy since March 2023.  An offer of employment has been made, which will see the team
return to full staffing.  
Responsible person: Hugh O’Neill 
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Corporate Outcome No.2 – People live in safer and stronger communities 
Dog fouling – total number of complaints – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 13 No target 
FQ2 2022/23 No target 7 No target
FQ3 2022/23 No target 7 No target
FQ4 2022/23 No target 8 No target
FQ1 2023/24 No target 11 No target 
This indicator for FQ1 shows the number of dog fouling complaints has increased since the last reporting period. 
FQ1 Comment
There have been 11 dog fouling complaints recorded this quarter in the Helensburgh and Lomond area.  The warden service will continue to patrol and monitor
these areas as and when they can.
Responsible person: Tom Murphy 
Dog fouling – total number of complaints – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 202/23 No target 61 No target 
FQ2 2022/23 No target 45 No target
FQ3 2022/23 No target 47 No target
FQ4 2022/23 No target 77 No target
FQ1 2023/24 No target 60 No target 
This indicator for FQ1 shows the number of dog fouling complaints has decreased since the last reporting period. 
FQ1 Comment
The total number of dog fouling complaints is down this quarter to 60, B&C 13, H&L 11, MAKI 32 and OLI 4.  The Warden Service will continue to patrol and
monitor this in an effort to reduce the numbers further.
Responsible person: Tom Murphy
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Corporate Outcome No.3 – Children and young people have the best possible start 
COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring
plans in place 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ1 2022/23 100% 100% Green
FQ2 2022/23 100% 100% Green
FQ3 2022/23 100% 100% Green
FQ4 2022/23 100% 100% Green
FQ1 2023/24 100% 100% Green 
This indicator for FQ1 has met the target with no change in performance since the last reporting period. 
FQ1 Comment
There is individual tracking and monitoring in place on SEEMIS in all schools for care experienced children and young people. In addition to this, the Virtual Head
Teacher for Care Experienced Children and Young People (CECYP) undertakes additional analysis of the data held.  The way in which attendance data is monitored
has been refined and there is greater scrutiny around absence and targeted interventions to support school attendance.  An updated system to track attainment
data specifically for CECYP is currently being developed and will ensure breadth and depth of data is collected for each learner throughout their educational
journey.  This long term intended impact is to identify and address themes, ensuring early and targeted interventions across a range of indicators.  Data collated
continues to inform how our Care Experienced Education Team of Health and Wellbeing Liaison Officers and Lead Additional Support Needs Assistants are
deployed to offer support for the CECYP and, as appropriate, their family.
Responsible person: Louise Chisholm 
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Corporate Outcome No.3 – Children and young people have the best possible start 
COI – Provide quality meals with cost margins to all pupils 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ1 2022/23 +/-5.00% 3.77% Green
FQ2 2022/23 +/-5.00% 0.98% Green
FQ3 2022/23 +/-5.00% 6.09% Red
FQ4 2022/23 +/-5.00% -2.56% Green
FQ1 2023/24 +/-5.00% 5.00% Green 
This indicator for FQ1 is within the +/-5.00% target variance and performance has improved since the last reporting period. 
FQ1 Comment
The total percentage variance for all schools is 5.00%.  This is just within the target range. A new cashless catering system is currently being implemented in
schools and will allow for more efficient reporting of figures.  The system was rolled out in FQ1 and may have resulted in some reporting issues.  We will continue
to monitor any schools that had a food cost percentage out with the 5% variance target.
B&C 10.07%
H&L 1.07%
MAKI 2.61%
OLI 7.16%
Responsible person: Jayne Jones 
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Corporate Outcome No.4 – Education, skills and training maximises opportunities for all 
Maximise the percentage of 16-19 years olds participating in education, training or employment – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 94.00% 92.88% Red 
FQ2 2022/23 94.00% 95.48% Green
FQ3 2022/23 94.00% 93.76% Red
FQ4 2022/23 94.00% 92.40% Red
FQ1 2023/24 94.00% 92.54% Red 
This indicator for FQ1 is below target and performance has increased slightly since the last reporting period. 
FQ1 Comment
As of 29 June 2023, the participation figure for 16-19 year-olds in Helensburgh and Lomond was 943 young people, which equates to 92.54%.  This is 1.36% below
the 2021/22 annual Argyll and Bute Participation figure of 93.9%.  The 2022/23 Annual Participation Measure for Argyll and Bute will be released by Skills
Development Scotland at the end of August 2023.
Responsible person: Simon Easton 
Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and
Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 94.00% 94.00% Green 
FQ2 2022/23 94.00% 93.90% Red
FQ3 2022/23 94.00% 93.90% Red
FQ4 2022/23 94.00% 93.62% Red
FQ1 2023/24 94.00% 93.75% Red 
This indicator for FQ1 is slightly below target however performance has increased slightly since the last reporting period. 
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FQ1 Comment
As of 29 June 2023, the participation figure for 16-19 year olds across Argyll and Bute was 3,435 young people, which equates to 93.75%.  This is 0.15% below the
2021/22 annual Argyll and Bute Participation figure of 93.9%.  The 2022/23 Annual Participation Measure for Argyll and Bute will be released by Skills
Development Scotland at the end of August 2023.
Responsible person: Simon Easton
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Corporate Outcome No.5 – Our economy is diverse and thriving 
Number of affordable social sector new builds completed per annum – Helensburgh and Lomond 
Reporting Period Target Actual Status
FQ1 2022/23 0 0 Green
FQ2 2022/23 0 0 Green
FQ3 2022/23 0 0 Green
FQ4 2022/23 36 36 Green
FQ1 2023/24 0 0 Green 
This indicator for FQ1 shows the number of completions has met the target for the reporting period. 
FQ1 Comment
No units scheduled for completions this quarter.
Responsible person: Kelly Ferns 
Number of affordable social sector new builds completed per annum – Argyll and Bute 
Reporting Period Target Actual Status
FQ1 2022/23 36 36 Green
FQ2 2022/23 48 48 Green
FQ3 2022/23 37 37 Green
FQ4 2022/23 67 67 Green
FQ1 2023/24 26 26 Green 
This indicator for FQ1 shows the number of completions has met the target for the reporting period. 
FQ1 Comment
B&C: No units scheduled for completion in FQ1.
H&L: No units scheduled for completion in FQ1.
MAKI: No units scheduled for completion in FQ1.
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OLI: 26 completions in FQ1 achieved through Link/C~urb for social rent at the Dunbeg Phase 3 development.  20 of these are general needs, 3 are amenity and 3
are specific need housing.  20 General Needs (made up of 4 x 2 bed Terraced Houses, 4 x 3 bed Terraced Houses, 1 x 4 bed Terrace House, 4 x 1 bed Flats & 7 x 2
bed Flats). 3 Wheelchair Accessible (2 x 1 bed Flats).  3 Amenity (2 x 1 bed Flats, 1 x 2 bed Flat).
Responsible person: Kelly Ferns 
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Corporate Outcome No.5 – Our economy is diverse and thriving 
Percentage of pre-planning application enquiries processed within 20 working days – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 75.0% 45.5% Red 
FQ2 2022/23 75.0% 36.8% Red
FQ3 2022/23 75.0% 45.5% Red
FQ4 2022/23 75.0% 40.0% Red
FQ1 2023/24 75.0% 34.6% Red 
This indicator for FQ1 is below target and performance has decreased since the last reporting period. 
FQ1 Comment
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the
Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed
against the emerging policy background.  During this reporting period available resource has been prioritised towards the resolution of statutory casework - the
effect of this will be a detrimental impact on non-statutory casework including an extended time period to respond to pre-application enquiries.
Responsible person: Peter Bain 
Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 75.0% 60.5 Red 
FQ2 2022/23 75.0% 64.7% Red
FQ3 2022/23 75.0% 52.5% Red
FQ4 2022/23 75.0% 55.4% Red
FQ1 2023/24 75.0% 47.5% Red 
This indicator for FQ1 is below target and performance has decreased since the last reporting period. 
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FQ1 Comment
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the
Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed
against the emerging policy background.  During this reporting period available resource has been prioritised towards the resolution of statutory casework - the
effect of this will be a detrimental impact on non-statutory casework including an extended time period to respond to pre-application enquiries.
Responsible person: Peter Bain 
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Corporate Outcome No.5 – Our economy is diverse and thriving 
Householder planning applications – average number of weeks to determine – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 8.0 weeks 9.8 weeks Red 
FQ2 2022/23 8.0 weeks 14.8 weeks Red
FQ3 2022/23 8.0 weeks 12.7 weeks Red
FQ4 2022/23 8.0 weeks 20.6 weeks Red
FQ1 2023/24 8.0 weeks 25.1 weeks Red 
This indicator for FQ1 has not met the target and performance has decreased since the last reporting period. 
FQ1 Comment
This measure only relates to planning applications received for alterations to existing premises.
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the
Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed
against the emerging policy background.  During this reporting period, available resource has been prioritised towards the resolution of statutory casework - in
particular the progression and determination of older cases.  The determination of a higher-than-normal volume of legacy cases has a significant impact on
"average time taken" performance measures, as a relatively small number of cases can readily skew the outcome.  This is evidenced in that the performance time
to determine "All Local Applications" would be 25.7 weeks, however five of those weeks is attributable to six legacy applications alone.  Of the Local Applications
determined in FQ1, 90% of applications determined were less than one year old and were determined in an average time period of 18 weeks.  It is further
commented that 60% of those applications were less than 6 months old at the time of determining and were determined in an average time period of 11.6 weeks.
Responsible person: Peter Bain 
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Householder planning applications – average number of weeks to determine – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 8.0 weeks 12.4 weeks Red 
FQ2 2022/23 8.0 weeks 13.1 weeks Red
FQ3 2022/23 8.0 weeks 12.0 weeks Red
FQ4 2022/23 8.0 weeks 17.3 weeks Red
FQ1 2023/24 8.0 weeks 21.6 weeks Red 
This indicator for FQ1 has not met the target and performance and performance has decreased since the last reporting period. 
FQ1 Comment
This measure only relates to planning applications received for alterations to existing premises.
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the
Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed
against the emerging policy background.  During this reporting period, available resource has been prioritised towards the resolution of statutory casework - in
particular the progression and determination of older cases.  The determination of a higher-than-normal volume of legacy cases has a significant impact on
"average time taken" performance measures, as a relatively small number of cases can readily skew the outcome.  This is evidenced in that the performance time
to determine "All Local Applications" would be 25.7 weeks, however five of those weeks is attributable to six legacy applications alone.  Of the Local Applications
determined in FQ1, 90% of applications determined were less than one year old and were determined in an average time period of 18 weeks.  It is further
commented that 60% of those applications were less than 6 months old at the time of determining and were determined in an average time period of 11.6 weeks.
Responsible person: Peter Bain 
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Corporate Outcome No.5 – Our economy is diverse and thriving 
COI – The number of new homeless applicants who required temporary accommodation this period 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 32 No target 
FQ2 2022/23 No target 28 No target
FQ3 2022/23 No target 41 No target
FQ4 2022/23 No target 30 No target
FQ1 2023/24 No target 32 No target 
This indicator for FQ1 shows the number of applicants has increased since the last reporting period. 
FQ1 Comment
During FQ1, the housing service provided temporary accommodation for 32 new homeless households.
B&C 13
H&L 3
MAKI 1
OLI 15
Responsible Person: Morven Macintyre 
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Corporate Outcome No.5 – Our economy is diverse and thriving 
COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 20.0% 13.2% Red 
FQ2 2022/23 20.0% 22.2% Green
FQ3 2022/23 20.0% 19.4% Red
FQ4 2022/23 20.0% 22.5% Green
FQ1 2023/24 20.0% 10.8% Red 
This indicator for FQ1 is below target and performance has decreased significantly since the last reporting period. 
FQ1 Comment
Of the 5 contracts receiving local bids, 2 of which were Framework awards with multiple successful suppliers, 4 local suppliers were successful with an estimated
contract value of £500k.  The Procurement, Commercial and Contract Management Team (PCCMT) continue to support local suppliers by providing useful
information on the Council’s website i.e. pre-recorded webinars on how to bid for Council contracts, hints and tips for tendering, as well as our current contract
plan.  Details of upcoming Supplier Development events and our Category Officer’s contact details are also provided, all of which enable local suppliers to be able
to bid for our contracts.
Responsible person: Anne MacColl-Smith 
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Corporate Outcome No.5 – Our economy is diverse and thriving 
COI – Increase the number of community benefits that are delivered through contracts we award locally 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ1 2022/23 No target - No target
FQ2 2022/23 No target 30 No target
FQ3 2022/23 No target - No target
FQ4 2022/23 No target 43 No target
FQ1 2023/24 No target - No target 
This indicator is reported in FQ2 and FQ4.
This indicator for FQ4 shows the number of community benefits has increased since the last reporting period. 
FQ1 Comment
Reported on a six monthly basis.  Next report available October 2023.
Responsible person: Anne MacColl-Smith 
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Appendix 1
Page 24 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
Street lighting – percentage of faults repaired within 10 days – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 75% 22% Red 
FQ2 2022/23 75% 47% Red
FQ3 2022/23 75% 15% Red
FQ4 2022/23 75% 24% Red
FQ1 2023/24 75% 39% Red 
This indicator for FQ1 is below target however performance has increased since the last reporting period. 
FQ1 Comment
The number of jobs completed in the quarter remains high at 69 in total, however only 27 of these were completed within the 10 day performance indicator,
resulting in the 39% figure.   The effects of annual leave, sickness absence and a vacancy will have contributed to the extended timescales for completion, however
the trend for repairs completed is an upward one.
Responsible person: Tom Murphy 
The percentage of street lighting faults are completed within 10 working days – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 75% 29% Red 
FQ2 2022/23 75% 48% Red
FQ3 2022/23 75% 30% Red
FQ4 2022/23 75% 32% Red
FQ1 2023/24 75% 37% Red 
This indicator for FQ1 is below target however performance has increased since the last reporting period. 
FQ1 Comment
The total number of street lighting jobs completed in FQ1 was 175.  Of the total completed within the quarter, 64 were completed within the 10 day indicator
giving an overall performance of 37%.  We still have a number of faults reported as dark lamps that turn out to be more serious cable or section faults requiring
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Appendix 1
Page 25 
power company/supply repairs.  More jobs were completed and closed off than new ones raised, within the period, slightly reducing the overall backlog in repairs. 
There have been some resourcing issues due to sickness absence and annual leave and the commencement of the Capital Improvement Schemes in Helensburgh
and Bute.
Responsible person: Tom Murphy 
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Appendix 1
Page 26 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
Total number of complaints regarding waste collection – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 32 No target 
FQ2 2022/23 No target 33 No target
FQ3 2022/23 No target 23 No target
FQ4 2022/23 No target 23 No target
FQ1 2023/24 No target 43 No target 
This indicator for FQ1 shows the number of waste collection complaints has increased significantly since the last reporting period. 
FQ1 Comment
There were 43 waste collection complaints received for the first quarter in the Helensburgh and Lomond area; April 10, May 16 and June 17.  Given the number of
properties serviced and the operational difficulties this is still a very good level of service.
Responsible person: Tom Murphy 
Total number of complaints regarding waste collection – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 58 No target 
FQ2 2022/23 No target 65 No target
FQ3 2022/23 No target 35 No target
FQ4 2022/23 No target 53 No target
FQ1 2023/24 No target 67 No target 
This indicator for FQ1 shows the number of waste collection complaints has increased since the last reporting period. 
FQ1 Comment
There were 67 waste collection complaints received this quarter, given the number of bins serviced, domestic, glass and food, this is a very good level of service.
Responsible person: Tom Murphy 
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Appendix 1
Page 27 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
COI – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 45.0% 52.1% Green 
FQ2 2022/23 45.0% 50.5% Green
FQ3 2022/23 45.0% 56.7% Green
FQ4 2022/23 45.0% 52.0% Green
FQ1 2023/24 45.0% 47.6% Green 
This indicator for FQ1 is above target however performance has decreased since the last reporting period. 
FQ1 Comment
47.6% recycling, composting and recovery (37.4% recycling/composting plus 10.2% recovery).  Overall rate above target although recovery less than same quarter
in previous year.  This is mainly because mixed general waste which goes to Barr Environmental (mainly from Helensburgh and Lomond area) is now all landfilled. 
This is due to Barr's decision to cease operation of their mixed waste treatment plant following The Scottish Government introduction of a Landfill Tax Abatement
Order from July 2022.
Responsible person: John Blake 
Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 54.4% No target 
FQ2 2022/23 No target 58.1% No target
FQ3 2022/23 No target 67.4% No target
FQ4 2022/23 No target 61.9% No target
FQ1 2023/24 No target 53.0% No target 
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Appendix 1
Page 28 
This indicator for FQ1 shows the percentage of waste recycled has decreased since the last reporting period. 
FQ1 Comment
53.0% recycling, composting and recovery (35.8% recycling/composting plus 17.2% recovery).  Renewi recycling and recovery rates now back to more normal
levels as had been higher in 2022/23 year mainly due to significant wood and green garden waste tonnages being sent for recycling/composting plus and energy
from waste trial increased recovery tonnages.
Responsible person: John Blake 
Islands – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 33.3% No target 
FQ2 2022/23 No target 34.7% No target
FQ3 2022/23 No target 43.5% No target
FQ4 2022/23 No target 35.9% No target
FQ1 2023/24 No target 39.2% No target 
This indicator for FQ1 shows the percentage of waste recycled has increased since the last reporting period. 
FQ1 Comment
Recycling and composting rate of 39.2% is an improvement on previous quarter and same quarter in 2022/23.
Responsible person: John Blake 
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Appendix 1
Page 29 
H&L – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 53.6% No target 
FQ2 2022/23 No target 41.0% No target
FQ3 2022/23 No target 37.5% No target
FQ4 2022/23 No target 34.5% No target
FQ1 2023/24 No target 40.1% No target 
This indicator for FQ1 shows the percentage of waste recycled has increased since the last reporting period. 
FQ1 Comment
Recycling rate higher than previous quarter i.e. FQ4 in 2022/23 mainly due to significant green garden waste tonnage being sent for composting.  Recovery rate
much lower than same quarter in previous year i.e. FQ1 in 2022/23, mainly due to Barr Environmental no longer operating a mixed general waste treatment plant
at their Auchencarroch Landfill Site (near Alexandria) following The Scottish Government introducing a Landfill Tax Abatement Order from July 2022.
Responsible person: John Blake 
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Appendix 1
Page 30 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
COI – The number of tonnes of waste sent to landfill 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 5,850 4,546 Green 
FQ2 2022/23 5,550 4,947 Green
FQ3 2022/23 5,100 3,882 Green
FQ4 2022/23 5,000 4,610 Green
FQ1 2023/24 5,850 5,075 Green 
This indicator for FQ1 is below target (lowest is best). 
FQ1 Comment
Tonnes of biodegradable waste to landfill within target, however more was landfilled than in same quarter during previous year.  This increase was mainly because
all mixed general waste delivered to Barr Environmental in FQ1 this year (from the Helensburgh and Lomond area) was landfilled.  This was due to Barr's decision
to cease operation of their mixed waste treatment plant following The Scottish Government Landfill Tax Abatement Order (which was introduced from July 2022).
The Renewi energy from waste trial has ended, therefore in this quarter there is no extra recovery from the PPP area to offset the recovery reduction from the
Helensburgh and Lomond area.
Responsible person: John Blake 
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Appendix 1
Page 31 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
LEAMS (Local Environment Audit and Management System) – Helensburgh and Lomond
(Monthly data combined to show quarterly average) 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 73 86 Green 
FQ2 2022/23 73 87 Green
FQ3 2022/23 73 88 Green
FQ4 2022/23 73 88 Green
FQ1 2023/24 73 89 Green 
This indicator for FQ1 is above target and performance has increased slightly since the last reporting period. 
FQ1 Comment
Again this quarter a very good level of performance of street cleanliness in the Helensburgh and Lomond area, far exceeding the National Standard and Benchmark
figure.
Responsible person: Tom Murphy 
LEAMS (Local Environment Audit and Management System) – Argyll and Bute
(Monthly data combined to show quarterly average) 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 73 85 Green 
FQ2 2022/23 73 82 Green
FQ3 2022/23 73 83 Green
FQ4 2022/23 73 83 Green
FQ1 2023/24 73 84 Green 
This indicator for FQ1 is above target and performance has increased slightly since the last reporting period. 
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Appendix 1
Page 32 
FQ1 Comment
The overall score for the whole of Argyll and Bute is 84 this quarter, this shows a very good level of street cleanliness and exceeds both the National Standard and
Benchmark score.
Responsible person: Tom Murphy 
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Appendix 1
Page 33 
Making It Happen 
Teacher sickness absence – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 1.81 days No target 
FQ2 2022/23 No target 0.64 days No target
FQ3 2022/23 No target 1.14 days No target
FQ4 2022/23 No target 1.56 days No target
FQ1 2023/24 No target 1.55 days No target 
This indicator for FQ1 shows the number of sickness absence days has decreased slightly since the last reporting period. 
FQ1 Comment
Teacher absence has decreased very slightly against last quarter and decreased by 1/4 of a day on the same quarter last year.  The top reason for absence is
Medical Treatment replacing Stress which was the top reason for this quarter last year.
Responsible person: Wendy Brownlie 
Teacher sickness absence – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 1.79 days No target 
FQ2 2022/23 No target 1.22 days No target
FQ3 2022/23 No target 1.70 days No target
FQ4 2022/23 No target 2.48 days No target
FQ1 2023/24 No target 2.15 days No target 
This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. 
FQ1 Comment
Overall, Teacher absence has decreased by 1/3 of a day on last quarter and increased by 1/3 of a day on the same quarter last year.  The top reasons for absence
are Stress, Infections and Medical Treatment.  Medical Treatment replaces Stomach/Liver/Kidney as no. 3 reason on the same quarter last year.
Responsible person: Jennifer Crocket (B&C and MAK) and Wendy Brownlie (H&L and OLI)
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Appendix 1
Page 34 
Making It Happen 
LGE staff (non-teacher) sickness absence – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 4.17 days No target 
FQ2 2022/23 No target 3.89 days No target
FQ3 2022/23 No target 3.89 days No target
FQ4 2022/23 No target 3.88 days No target
FQ1 2023/24 No target 3.63 days No target 
This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. 
FQ1 Comment
LGE absence has decreased by 1/4 of a day on last quarter and by 1/2 a day on the same quarter last year.  The top reason for absence is Stress, consistent with
the same quarter last year.     
Responsible person: Carolyn Cairns 
LGE staff (non-teacher) sickness absence – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 No target 3.57 days No target 
FQ2 2022/23 No target 3.66 days No target
FQ3 2022/23 No target 3.65 days No target
FQ4 2022/23 No target 4.04 days No target
FQ1 2023/24 No target 3.53 days No target 
This indicator for FQ1 shows the number of sickness absence days has decreased since the last reporting period. 
FQ1 Comment
Overall LGE absence has decreased by 1/2 a day on the previous quarter and decreased slightly on the same quarter last year.  The top three reasons for absence
are Stress, Other Musculoskeletal and Stomach/Liver/Kidney.  Stomach/Liver/Kidney replaces Infections which was no. 3 reason this quarter last year.
Responsible person: Carolyn Cairns
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Appendix 1
Page 35 
Making It Happen 
COI – Increase the percentage of all self-service automated contacts 
This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ1 2022/23 70.0% 79.4% Green 
FQ2 2022/23 70.0% 75.4% Green
FQ3 2022/23 70.0% 72.5% Green
FQ4 2022/23 70.0% 72.2% Green
FQ1 2023/24 70.0% 80.7% Green 
This indicator for FQ1 is above target and performance has increased since the last reporting period. 
FQ1 Comment
In FQ1 there 38,647 transactions dealt with by Customer Service Agents (19.3%) and 162,111 automated or self-service transactions (80.7%) so the 70.0% target
was exceeded.  Note: figures are provisional due to implementation of new website and analytics engine.
Responsible person: Robert Miller 
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Page 53

ARGYLL AND BUTE COUNCIL  HELENSBURGH AND LOMOND 
AREA COMMITTEE 
ROADS AND INFRASTRUCTURE
SERVICES 
12 SEPTEMBER 2023 
RECYCLING AND RECOVERY PERFORMANCE 
1.0 EXECUTIVE SUMMARY 
1.1 Argyll and Bute Council is both a waste collection and waste disposal authority. 
1.2 Waste disposal is dealt with by 3 separate models across the council as follows: 
 Island sites e.g. on Mull and Islay where landfill sites are operated directly
by the council;
 Helensburgh and Lomond area where waste is disposed of at sites outside
of Argyll and Bute;
 A 25 year (2001 – 2026) Waste PPP contract which covers the rest of Argyll
and Bute. 
1.3 Waste figures for all four administrative areas have been summarised within
this report.  Due to the way the reporting is carried out, it is not possible to
accurately break down the information on an area by area basis for all data.  
1.4 National policy decisions, guidance and regulations e.g. relating to the
Biodegradable Municipal Waste landfill ban will have a significant impact on future
recycling, composting and recovery performance. 
1.5 It is recommended that Members note and give consideration to the details as
outlined in this report and the national policy drivers that will likely impact over the
coming years. 
Page 53 Agenda Item 7

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ARGYLL AND BUTE COUNCIL  HELENSBURGH AND LOMOND 
AREA COMMITTEE 
ROADS AND INFRASTRUCTURE
SERVICES 
12 SEPTEMBER 2023 
RECYCLING AND RECOVERY PERFORMANCE 
2.0 INTRODUCTION 
2.1 Argyll and Bute Council is both a waste collection and waste disposal authority. 
Recycling, composting and recovery (i.e. other landfill diversion) statistics are
reported quarterly within the council’s performance system Pyramid which has
recently been replaced.  Statutory returns to SEPA e.g. licensed site tonnage,
landfill tax and waste data flow vary from quarterly to annual. 
2.2 This report provides details on the council’s recycling and landfill diversion
performance along with national policy, targets and regulations which are likely to
impact on future performance. 
3.0 RECOMMENDATIONS 
3.1 It is recommended that Members note and give consideration to the details as
outlined in this report and the national policy drivers that will likely impact over the
coming years. 
4.0 DETAILS 
4.1 The council’s waste strategy was approved by the Environment, Development
and Infrastructure Committee in September 2019. Whilst this strategy will emerge
in line with government guidance, regulation, legislation, and contractual
requirements the Strategy is predicated on the model shown below in Figure 1. 
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4.2 Argyll and Bute Council operated a performance management system ‘Pyramid’. 
Quarterly recycling/composting, recovery and landfill percentages are included –
split between the Islands landfill sites, Waste Management PPP and
Helensburgh/Lomond areas.  These details include: 
 percentage of waste recycled and composted;
 percentage of waste recovered e.g. other landfill diversion;
 combined percentage of waste recycled, composted and recovered; 
 percentage of waste to landfill; 
 tonnes of biodegradable municipal waste to landfill. 
Percentages Summary of Landfill, Recycling, Composting and Recovery
2021 and 2022 
2021 2022
Argyll & Bute
wide
% of waste recycled, composted and
recovered
49.3% 51.8%
% waste recycled and composted 36.2% 37.6%
% waste recovered 13.0% 14.2%
% waste landfilled 50.7% 48.2%
Tonnes of municipal waste to landfill 29,875 28,265    
Waste PPP % of waste recycled, composted and 50.6% 57.6%
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recovered
% waste recycled and composted 33.0% 36.3%
% waste recovered 17.6% 21.3%
% waste landfilled 49.4% 42.4%    
Helensburgh &
Lomond
% of waste recycled, composted and
recovered
50.8% 44.7%
% waste recycled and composted 42,7% 40.6%
% waste recovered 8.1% 4.2%
% waste landfilled 49.2% 55.3%    
Islands
% of waste recycled, composted and
recovered
36.3% 37.3%
% waste recycled and composted 34.8% 36.7%
% waste recovered 1.5% 0.6%
% waste landfilled 63.7% 62.7% 
4.3 Some points to note are as follows: 
 There was an overall improvement in recycling performance in 2022 which
was mainly due to an increase in green garden waste and wood waste
tonnages sent by Renewi from the PPP area for onward composting and
recycling. 
 There was also an improvement in recovery performance in 2022 mainly
due to a trial carried out by Renewi in the PPP area whereby Renewi sent
circa 1,500 tonnes of general mixed residual waste (mainly from their
Dalinlongart waste facility near Dunoon) to an Energy from Waste (EfW)
plant in the central belt. 
 The Renewi energy from waste trial more than off-set the reduction in
recovery from the Helensburgh and Lomond area following Barr ceasing 
operation of their waste treatment plant following The Scottish Government
introduction of a Landfill Tax Amendment Order in July 2022. The Barr waste
treatment plant was mothballed from July 2022 at their Auchencarroch
landfill site near Alexandria. With no recycling or recovery occurring from the
mixed residual waste at the Barr site, this had a negative impact on overall
recycling and recovery rates from the Helensburgh and Lomond area
compared to 2021. 
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 The overall combined recycled, composted and recovery rate has increased
from 49.3% in 2021 to 51.8% in 2022.  This is mainly due to the reasons
described in the first two bullet points above. 
 The recovery in the Waste PPP area is carried out by Renewi through
residual waste mechanical biological treatment plants based at their waste
facilities near Oban, Dunoon and Lochgilphead. In late 2022 Renewi also
sent circa 1,500 tonnes of residual waste to an EfW plant in the central belt.
Waste sent to EfW is also classed as recovery. 
 The recovery in the Helensburgh and Lomond area was carried out by Barr
Environmental at their Auchencarroch waste facility, near Alexandria. As
described, Barr stopped operating their mixed residual waste treatment
plant following The Scottish Government Landfill Tax Amendment Order
which was introduced from July 2022. Since then Barr have landfilled all
mixed residual waste although they have future plans to turn the currently
mothballed waste treatment plant into a refuse derived fuel (RDF) facility.
Such a facility assuming it comes to fruition, would shred and wrap residual
waste for subsequent use in an EfW plant. 
 Cardboard is now consistently the most prominent recycling material in the
blue recycling bin overtaking paper which was the highest proportion pre
pandemic. The increase in cardboard is likely due to more on-line
purchasing since the pandemic while newspapers are not as widely
purchased now compared to previous years. 
 The overall percentage waste to landfill in 2022 (48.2%) was lower than
2021 (50.7%) mainly due to the EfW trial carried out by Renewi during the
winter months of late 2022. 
 The tonnage of municipal waste to landfill in 2022 (i.e. 28,365 tonnes) was
less than in 2021 (i.e. 29,875 tonnes).This was mainly due also to the
Renewi EfW trial. 
 Recycling and composting is mainly from recycling collections, bring sites
and segregated wastes from recycling/civic amenity sites. Recovery is
predominantly moisture/process loss and compost like output from mixed
waste treatment plants operated by the council’s Waste PPP partner Renewi
and Barr Environmental. In addition in 2022, there was circa 1,500 tonnes
of recovery from the Renewi EfW trial. 
 SEPA published annual recycling, recovery and landfill data for local
authorities focuses mainly on recycling/composting from household waste
and less on recovery in line with the waste hierarchy. 
Landfill Ban 
4.4 The Waste (Scotland) Regulations were introduced by the Scottish Government
in 2012 and they included a landfill ban of biodegradable waste from 2021.
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4.5 The landfill ban planned for 2021 was subsequently delayed by The Scottish
Government until the end of 2025.  This delay was welcomed by the Council and
gives more time for alternative solutions and funding to be sought.  An update
report on the Waste PPP/Landfill Ban is likely to be included in the August 2023
Environment, Development and Infrastructure Committee. 
Deposit Return Scheme 
4.6 The Scottish Government in 2019 set out a planned implementation date of April
2021 for a national deposit return scheme (DRS) for drinks containers including
PET plastic drinks bottles, drinks cans and glass bottles.  During the Covid-19
outbreak the implementation date was delayed by The Scottish Government until
July 2022 and then subsequently until August 2023.Circularity Scotland were
subsequently appointed by The Scottish Government to administer and operate
the scheme throughout Scotland. In June 2023, The Scottish Government
decided to abandon the Scotland wide scheme after the UK Government refused
to allow glass drinks bottles to be part of the Scheme. Circularity Scotland have
subsequently been disbanded. 
4.7 A UK wide DRS scheme is expected in October 2025 and may result in an overall
increase in recycling including other environmental benefits e.g. current non-
recyclers may use the scheme plus there should be less littering of such items.
The scheme may however, see a slight reduction in Council recycling
performance if plastic drinks bottles and cans are no longer handled by Council
recycling collections albeit they should still be recycled in future via the UK wide
DRS scheme. 
Scottish Government Circular Economy Bill 
4.8    During the summer of 2023, The Scottish Government published its Circular
Economy Bill. Further details on these Scottish Government proposals will be
reported at future ED&I Committees as they progress. Some of the main
proposals which relate to local authorities recycling are as follows: 
 A Duty of Care on households regarding their waste and recycling with new
powers given to local authorities for the issuing of fixed penalties to enforce
this;
 Local Authorities will be required to comply with a statutory code of practice
on recycling;
 The Scottish Government expect to set mandatory recycling targets on Local
Authorities from 2030.               
5.0 CONCLUSION 
5.1 Steady progress was made on recycling and composting performance during
2022. Recovery performance also improved in 2022 mainly due to an EfW trial
carried out by Renewi from the PPP area. National Policy drivers such as the ban
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on biodegradable municipal waste to landfill, the deposit return scheme and the
circular economy bill proposals will have significant implications for future
recycling, composting and recovery performance. 
6.0 IMPLICATIONS 
6.1 Policy National policies and regulations will likely impact
on future recycling, composting and recovery
performance. The council’s policy is to reduce
landfill.   
6.2 Financial  The 2025 ban on biodegradable waste to landfill
will have financial implications.  An update report
will be included in the August 2023 Environment,
Development and Infrastructure Committee.   
6.3 Legal The landfill ban (delayed until 31st December
2025) is a legal requirement under the Waste
(Scotland) Regulations 2012.  Other legal
requirements may likely result following The
Scottish Government Circular Economy Bill
proposals.   
6.4 HR None 
6.5 Equalities  None 
6.6 Risk Risks to the council on the landfill ban and any
other future statutory requirements are mainly
financial.   A future UK wide deposit scheme for
plastic drinks containers and cans will hopefully
have an overall environmental benefit, although it
may impact on council recycling rates.   
6.7 Customer Services None at present. 
Executive Director with Responsibility for Roads and Infrastructure Services:
Kirsty Flanagan 
Policy Lead for Climate Change and Environment: Councillor Ross Moreland   
For further information contact: 
Jim Smith: Head of Roads and Infrastructure Services 
John Blake: Fleet, Waste & Transport Manager 
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Page 61

ARGYLL AND BUTE COUNCIL          HELENSBURGH & LOMOND AREA COMMITTEE
COMMERCIAL SERVICES     12th SEPTEMBER 2023
DEVELOPMENT & INFRASTRUCTURE SERVICES     
HELENSBURGH WATERFRONT DEVELOPMENT - SKATEPARK 
1.0 EXECUTIVE SUMMARY 
1.1 As part of the planning consent for the new Helensburgh Leisure Centre there was
a condition that the temporary skatepark facilities on the site were to be reinstated
following the completion of the leisure centre. This was to ensure the continued
provision of a skatepark until a permanent facility was approved on a suitable site.
Due to the age and condition of the old equipment this required the ordering of new
ramps which are due to be installed autumn 2023 depending on manufacturing time. 
1.2 Helensburgh Skatepark Group have aspirations to construct a larger permanent
concrete skatepark facility both for local users and to attract visitors from across the
country to the area which is unlikely to be able to be accommodated on the waterfront
site as it is primarily proposed for commercial development. 
1.3 Accordingly officers are keen to support the Helensburgh Skatepark Group to secure
a site that is capable of meeting their aspirations and becoming a facility which will
encourage visitors to the area and the council has recently committed £80,000 to
support this project to provide a permanent solution. 
2.0    RECOMMENDATIONS
2.1 That the Area Committee:
2.1.1 Notes that the reinstatement of the temporary skatepark facilities will be
completed in autumn 2023 meeting the conditions of the leisure centre
planning consent.
2.1.2 Agrees that the waterfront site is not considered to be a suitable long
term location for the skatepark as initial marketing of the site has
highlighted that the site is not large enough to accommodate a larger
scale skatepark which the group are seeking as well as a viable
commercial development.
2.1.3 Note that a further report will be brought before H&L Area Committee
outlining a list of potential permanent locations for the skatepark and a
preferred option will be recommended to be taken forward.  Officers have
commenced the identification of potential sites as outlined at Section 3.7
below and will continue to engage with the skatepark group as part of that
process.   
Page 61 Agenda Item 9

Page 62

ARGYLL AND BUTE COUNCIL                 HELENSBURGH & LOMOND AREA COMMITTEE                                                             
COMMERCIAL SERVICES                                                                       12th SEPTEMBER 2023
DEVELOPMENT & INFRASTRUCTURE SERVICES 
HELENSBURGH WATERFRONT DEVELOPMENT - SKATEPARK 
1.0 INTRODUCTION 
1.1 As part of the planning consent for the new Helensburgh Leisure Centre there was a
condition that the temporary skatepark facilities on the site were to be reinstated
following the completion of the leisure centre. This was to ensure the continued
provision of a skatepark until a permanent facility was approved on a suitable site. Due
to the age and condition of the old equipment this required the ordering of new ramps
which are due to be installed autumn 2023 depending on manufacturing time. 
1.2 Helensburgh Skatepark Group have aspirations to construct a larger permanent
concrete skatepark facility both for local users and to attract visitors from across the
country to the area which is unlikely to be able to be accommodated on the waterfront
site as it is primarily proposed for commercial development. 
1.3 Accordingly officers are keen to support the Helensburgh Skatepark Group to secure a
site that is capable of meeting their aspirations and becoming a facility which will
encourage visitors to the area and the council has recently committed £80,000 to
support this project.     
2.0    RECOMMENDATIONS
2.1 That the Area Committee:
2.1.1 Notes that the reinstatement of the temporary skatepark facilities will be
completed in autumn 2023 meeting the conditions of the leisure centre
planning consent.
2.1.2 Agrees that the waterfront site is not considered to be a suitable long
term location for the skatepark as initial marketing of the site has
highlighted that the site is not large enough to accommodate a larger
scale skatepark which the group are seeking as well as a viable
commercial development.
2.1.3 Note that a further report will be brought before H&L Area Committee
outlining a list of potential permanent locations for the skatepark and a
preferred option will be recommended to be taken forward.  Officers have
commenced the identification of potential sites as outlined at Section 3.7
below and will continue to engage with the skatepark group as part of that
process.   
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3.0      BACKGROUND 
3.1 Prior to the development of the new Helensburgh Leisure Centre there was a
small skatepark at the waterfront which consisted of 3 pieces of equipment. The
original skatepark (approved in 2008) was specified as a temporary consent to
safeguard the long-term redevelopment of the waterfront site and surrounding
area. The Helensburgh Skatepark Group was keen to maintain and expand this
facility and accordingly a planning condition was agreed that the equipment
should be reinstated at the waterfront while the group developed their proposals. 
3.2 Unfortunately, the existing equipment was old and had deteriorated during
storage. Accordingly, as part of the wider waterfront redevelopment, new
equipment (that can be relocated) has been acquired by the council and will be
reinstated on the site around autumn 2023 (subject to manufacturing) to meet
the planning condition and an order has been placed.   
3.3 As part of the recent Community Engagement Event about Helensburgh
Waterfront there was considerable support from the community for a skatepark
to be developed in Helensburgh. However, a number of participants did not
consider the waterfront site to be a suitable location. 
3.4 The current and emerging Adopted Local Development Plan includes the
waterfront site within the town centre and accordingly has an allocation (CFR
2001) which includes 2,700sqm of Class 1 retail use. The approved 2012
Masterplan for the Pierhead also outlines a strategic vision for the Waterfront
and a ‘Landscaping / skatepark / playpark’ designation is noted as a compatible
use within the public realm (i.e. the land that has now been completed) and this
has evolved into formal landscaping including public seating space, events area
and flexible hard landscape.  As part of the current marketing of the Commercial
Area, we have received feedback from our agent and bidders thus far that it is 
unlikely that the site will also be able to accommodate both a credible
commercial proposal and a skatepark of the scale considered suitable by the
Helensburgh Skatepark Group. 
3.5 Helensburgh Skatepark Group have aspirations to create a larger concrete
skatepark to attract visitors from across the country along with providing much
needed facilities for local people. Some examples of the type of facility
envisaged are shown below: 
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Kelvingrove Park skatepark, Glasgow 
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Dollan Aqua Centre skatepark, East Kilbride 
3.6 Officers have been working with the group to identify suitable locations for a
new skatepark which would meet their aspirations. Ideally, this would be a
parkland site to avoid high land values, which is overlooked by passing foot
and vehicle traffic creating passive supervision and also not too close to
residential areas to limit noise issues. 
3.7 This has led to a number of sites being considered as noted below: 
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1) Helensburgh Waterfront 
2) Hermitage Park 
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3) East Bay Park 
4) Kidston Park 
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5) Iona Stables, Colgrain 
The site at Iona Stables, Colgrain (next to Morrisons supermarket) is in private
ownership. However, the council is in discussions with the landowner to promote
the development of a business park at this location. During the early site
investigations it was discovered that the ground next to Morrisons is potentially
subject to flooding so can’t be used for the development of business space.
Therefore this site could be available for other uses which are allowed such as
a skatepark. 
3.7 Some other locations were also considered such as Helensburgh Rugby Club
and East End Park but it was considered that the existing use and proposals
from the teams using these areas didn’t allow sufficient space / parking to
support further development. 
3.8 For any proposed location there will be positives and challenges to overcome
and it is apparent that while there is general support for a new skatepark this
does tend to be less enthusiastic when the development is proposed near
people’s own house / business / community activity. 
3.9 When considering any of the above locations it is important to note that a
number of factors will still require to be assessed. These include ownership /
title conditions, planning issues, access / parking, flooding, environmental /
noise concerns and the cost of development. 
3.10 It should be noted that the Policy & Resources Committee on 10th August has
approved the use of place based investment funding (£80k) to assist the delivery
of a permanent skatepark subject to all conditions being met. 
4. CONCLUSIONS & NEXT STEPS 
4.1 The Council and wider public are very supportive of the Helensburgh
Skatepark Group and wish to support its aspirations to develop a skatepark in
the Helensburgh area for local people to enjoy and also to attract visitors to
the area. This is signified by the recent allocation of £80,000 to the project by
the council.
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4.2 There are a number of potential locations to consider, each with their own
benefits and challenges, and officers will continue to work with the group to
identify the best all round solution. 
5.  IMPLICATIONS
5.1 Policy – The provision of a temporary skatepark at the waterfront is a planning
condition associated with the delivery of the community sports hub.
5.2 Financial – The council has allocated £80,000 to the project. There is a risk that
c£100,000 of funding from NLHF may be withheld if Hermitage Park is selected
as the skatepark location.
5.3 Legal - The terms and conditions of any transactions to follow are intended to
be delegated to the Executive Director of Customer Services.
5.4 HR – None
5.5 Fairer Scotland Duty 
5.5.1 Equalities – Protected characteristics – None
5.5.2 Socio economic Duty – None
5.5.3 Islands – None
5.6 Climate change – The use of ground which is unsuitable for alternative
development for a community use is a positive outcome and also encourages a
healthier outdoor lifestyle. The development of a skatepark, particularly if it is
concrete, is a negative factor.
5.7 Risk – The main risk is that an alternative location is not found which could
impact on the development of the waterfront site and fail to meet the aspirations
of the skatepark group.
5.8 Customer Service – None.
Douglas Hendry, Executive Director with responsibility for Commercial Services
Kirsty Flanagan, Executive Director with responsibility for Economy & Rural Growth
Councillor Gary Mulvaney – Policy Lead, Finance and Commercial Services
Councillor Robin Currie – Policy Lead, Economy & Rural Growth 
10th August 2023 
For further information contact: 
David Allan
Estates & Property Development Manager
The Helensburgh and Lomond Civic Centre
david.allan@argyll-bute.gov.uk 
01436 657 620
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Audrey Martin
Transformation Projects and Regeneration Manager
Development and Economic Growth 
Argyll and Bute Council
Tel 01546 604180
Audrey.Martin@argyll-bute.gov.uk
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ARGYLL AND BUTE COUNCIL HELENSBURGH AND LOMOND AREA
COMMITTEE
DEVELOPMENT AND ECONOMIC GROWTH 
12th September 2023 
HERMITAGE PARK REGENERATION - END OF PROJECT REPORT AND
EVALUATION REPORT 
1.0 EXECUTIVE SUMMARY 
1.1 The purpose of this report is to present the Helensburgh and Lomond Area
Committee with the End of Project Report and the Evaluation Report for the
Hermitage Park Regeneration project. It highlights key achievements,
ongoing obligations and associated risks of this project which received
£2.4m funding from the National Lottery Heritage Fund (NLHF) from a total
budget of £3.9m. 
1.2. The End of Project Report and the Evaluation Report demonstrate that the
project successfully performed against the approved purposes agreed with
NLHF and other funders.  Key findings were positive and show that the park
is much improved, well used and provides a range of benefits for the
community and the environment. 
1.3 Ongoing legal obligations for the Council include:
 6 year successful Green Flag Award
 10 year funded Management and Maintenance Plan
 20 year contractual period of grant 
1.4 The project is now complete, the project officer is no longer in post and the
majority of the funding has been drawn down with the exception of the final
payment of £100k. Although the final report has been submitted, at this time
the final payment cannot be claimed until the matter of the skate park has
been determined and this remains a risk to the project.  A table of project
risks is included in the body of this report. 
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2.0 RECOMMENDATIONS 
Helensburgh and Lomond Area Committee are invited to: 
2.1 Note that the Parks for People NLHF project is now complete and the
project officer post has come to an end. 
2.2      Note the End of Project Report and the Evaluation Report and all that
has been achieved through the project. 
2.3 Note the Council’s continuing legal obligations. 
2.4 Note the risk to the Council in relation to the final drawdown of
£100,000 grant from NLHF. 
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ARGYLL AND BUTE COUNCIL  HELENSBURGH AND LOMOND AREA
COMMITTEE 
DEVELOPMENT AND ECONOMIC GROWTH                          12th September 2022
HERMITAGE PARK REGENERATION - END OF PROJECT REPORT AND
EVALUATION REPORT 
3.0 INTRODUCTION 
3.1 The purpose of this report is to present the Helensburgh and Lomond Area
Committee with the End of Project Report and the Evaluation Report for the
Hermitage Park Regeneration project.  In addition the report highlights key
achievements, ongoing legal obligations and associated risks.
3.2 This committee report details how the project performed against the
approved purposes agreed with NLHF and other funders, with details
relating to; 
 Two capital contracts, Lot 1 – construction of passivhaus Pavilion and
Lot 2 – Landscape and Heritage 
 Community support and involvement
 The Activity Plan
 Handover arrangements and legal obligations
 Project financial performance
 Ongoing risks and issues 
3.3 Hermitage Park in Helensburgh is an important heritage asset and includes
the town’s ‘A' Listed war memorial and walled garden.  The Hermitage Park
Regeneration project (project) aimed to create a sustainable park for
residents and visitors to the area and a resource for the local community.  It
aimed to deliver outcomes related to the economy, health and wellbeing,
culture and heritage. It would also be a key contributor to the wider
regeneration of Helensburgh.
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3.4 The park was successful in its stage two funding application to the National
Lottery Heritage Fund (NLHF) for £2,333,247.  This was further increased in
March 2021 to £2,382,300, to help mitigate the impacts of Covid19 on the
delivery programme. The Council approved the NLHF Terms of Grant for the
conservation, development and reconfiguration of the recreational facilities of
Hermitage Park in Helensburgh on 21st January 2016 and permission to
start was granted by NLHF on 4th May 2016.
3.5 As set out in previous reports to Council, the broad aims were; 
 Restoration of historic fabric including A listed war memorial and
walled garden, pond and gates, old mill remains, Hermitage Well
and the Millig Burn paths, bridges and walls.
 Restoration/reinterpretation of historic planting, including open up
lines of site to improve safety of visitors.
 Celebration of heritage through interpretation and community
involvement – and upgrading of the paths and drainage to increase
access to the park.
 Reconsideration of the recreational elements which include the
children’s play park, bowling green, tennis courts, putting green and
recreational pavilion, shelter and toilets. 
4.0 RECOMMENDATIONS 
Helensburgh and Lomond Area Committee are invited to;
4.1 Note that the Parks for People NLHF project is now complete and the
project officer post has come to an end. 
4.2      Note the End of Project Report and the Evaluation Report and all that
has been achieved through the project. 
4.3 Note the Council’s continuing legal obligations. 
4.4 Note the risk to the Council in relation to the final drawdown of
£100,000 grant from NLHF. 
5.0 DETAIL 
5.1 The project has achieved all of the approved outcomes that formed part of the
approved funding arrangements with NLHF and other funders, and the End of
Project Report and the Evaluation Report provide full detail of this. The
highlights are detailed below. 
5.2   A significant landscaping restoration took place to improve the visitor
experience. A new play area created at a more appropriate location in the
park with an adjacent tarmac plaza as a multi-purpose venue for a range of
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recreational activities. Improvements were carried out to the grade 1 listed
war memorial and walled gardens items of significant heritage interest
have been preserved, improved and interpreted. Lighting and CCTV were
installed, a new drainage system introduced and the horticulture in the park
redesigned.  In total the landscaping contract cost £1,871,839 and further
details can be found within the appended End of Project Report.
5.3 A second capital contract was let to demolish the former park pavilion and
replace it with a new pavilion, built to passivhaus standards and housing a
community room (available for rent), a café facility (leased to an external
operator) and public toilets. The passivhaus standard is met by including triple
glazed windows, a PV array on the roof, an air source heat pump, extensive
insulation, and a heat recovery system which captures heat generated within
the building (including the café) and then filters and recirculates the heat
through the building. The cost of the pavilion, as per the final certificate, was
£958,041. 
5.4 Community support has been integral to the project and indeed the initial
impetus for the regeneration came from the Friends of Hermitage Park. We are
grateful for their constant and continuing support. In addition a wide range of
local individuals, organisations, societies and organisations have helped
deliver the park. At the outset the strapline for the park regeneration was
‘Growing our Park Together’ and the Evaluation Report demonstrates how this
has been achieved. At the final reporting stage to NLHF, the value of
community volunteering to the park was £179,860.
5.5 Community involvement continues in the park through regular volunteering
sessions and the continuing development of the demonstration garden. 
5.6 In addition to the capital elements of regeneration an activities programme
was also part of the funding from NLHF. The cost of the activities programme
was £408,925 and further details can be found within the appended End of
Project Report.
5.7 The park regeneration has also given direct employment opportunities. The
pavilion was built by a local company bringing economic benefits to the
community. The council directly employs a Park Supervisor, and additionally
one Kickstart trainee was taken on and has secured full time employment with
the Council. One regular volunteer secured employment with the National Trust
Scotland at Geilston Gardens. Although numbers vary seasonally, the Park
Pavilion café employs a core of six people.
5.8 During the period of NLHF funding, a Park Manager was also employed to
deliver the project and this was a key component of the successful delivery of
the project.
5.9 Visitor numbers are indicative of the value to the local community of Hermitage
Park. At the start of the heritage-led regeneration project, the target was to
increase a baseline level of use of 62,600 to a target of 78,048. The visitor
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figures for 2021 are 149,661, representing an increase of 92% beyond the set
target.
5.10 Hermitage Park has been awarded Green Flag status for four consecutive
years. Green Flag is an accepted mark of excellence for parks and
greenspaces.
5.11 With the end of NLHF funding, the Hermitage Park Manager post came to an
end on 30th June 2023 and a range of tasks and responsibilities were subject
to handover arrangements to colleagues in Roads and Infrastructure Services
and Property Services as detailed in the next section. 
6.0 HANDOVER ARRANGEMENTS
6.1 The Pavilion
The new Pavilion building was completed in 2020. Day to day running of the
Pavilion is the responsibility of Roads and Infrastructure Services, with
appropriate support relating to maintenance, statutory testing and repairs being
given by Property Services. Issues specific to the agreed lease with the café
tenant are handled by Estates.
6.2 Park maintenance
The NLHF supported park improvements and activities have helped make
Hermitage Park a valued space for the community. With the NLHF grant now
almost complete, it is important to have a newly established mechanism in place
to allow for the continuing delivery of quality activities and to maintain a quality
environment. This will help the park to remain as a valuable community asset.
A condition of the NLHF grant is that the approved 10 year Management and
Maintenance Plan is adhered to for a 10 year period after NLHF funding ends.
Additionally the park should achieve the Green Flag Award for six years. As the
Management and Maintenance Plan is the foundation for the quality demanded
by Green Flag, the two things are closely linked. Maintenance in the park is
currently carried out by the Park Supervisor supplemented by an agreed
programme of additional input, including (but not restricted to) annual regimes
for cutting grass, spraying weeds and cutting hedges. The budget annually for
employing the Park Supervisor and carrying out these operations sits with
Roads and Infrastructure Services.
Experience has indicated that additional maintenance is required on occasion
and this has been agreed at officer level - this level of support will be necessary
to maintain the standards contained within the approved Management and
Maintenance Plan, which are in turn necessary to meet the conditions of grant.
6.3 Income Generation
The NLHF funding award was given with the expectation that the park would
generate income which would contribute to the future sustainability of the park.
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This is done principally through the Pavilion building with rental income from the
café leaseholder, and rental income from groups using the community room. It is
important that the income potential is maximised going forward in order to
ensure that there is an income stream to support the future sustainability  of the
park. 
6.4 Community relationships and volunteering
Hermitage Park is fortunate to have been so ably supported by the local
community in terms of aspirations, funding and volunteering. The Friends of
Hermitage Park Association have been steadfast supporters and are redefining
their purpose with a view to providing continuing support now that their initial aim
of helping to establish a regenerated park is complete.
Their principal contact has been the Hermitage Park Manager, with support from
the Park Supervisor. With the ending of the Park Manager role, their principal
contact is now Roads and Infrastructure Services, again supported by the Park
Supervisor.
The practical arrangements for community volunteering in the Park have been
shared between the Park Manager and the Park Supervisor. These tasks will
remain with the Park Supervisor.
6.5 Summary of handover arrangements 
Certain actions have passed from the Park Manager and the wider team
working on the NLHF programme to mainstream Council working, and the
transition arrangements in place for this are in a table format in the End of
Project Report. 
6.6 Legal obligations of the NLHF grant include the following:
6.6.1 Standard terms of grant last for 20 years from project completion.  This
includes the application and all documents submitted in support of the
application.
6.6.2 Council to keep exclusive control over the property and not sell, let or part
with interest in, or give any rights over it to anyone else without approval
beforehand.
6.6.3 Council must maintain the property in good repair and condition and have
an agreed 10 year management and maintenance plan.  This was agreed
at an operational level in June 2023 and covers the period Dec 2022-Dec
2032.
6.6.4 Retain the Green Flag Award for a further six years. 
7.0 PROJECT FINANCES
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7.1 On 14th January 2016 Council approved the project. The approved amount at
this stage was £3.1m made up of a HLF award of £2.3m, council funding of
£280k and other funders.  The council underwrote £268k of funding which was
not required due to Sustrans and MOD funding being accessed.
7.2 Further funding was obtained internally within the Council and externally from
funding partners for a range of works, including a new car park and
enhancements to the new Pavilion to boost its climate change credentials.
7.3 Further additional works were identified and carried out within the park and the
new Pavilion. Additionally, impacts caused by COVID19 and the associated
conditions of lockdown made it necessary to extend the delivery timescale of
the project and, accordingly, the length of contract for the Park Manager. 
These works attracted additional external funding from various sources with
the extended contract for the Park Manager in particular being supported by a
financial uplift from NLHF. Therefore the final Approved Project Budget is
£3,923,270 and comprises the following;
Capital Costs  
Lot 1 £958,041.81 
Lot 2 £1,871,839.57 
Professional fees £355,374.49 
General additional costs £164,041.71 
Total Capital  £3,349,297.58
Revenue Costs  
Activity Plan £408,925.00 
Other revenue £165,048.00 
Total Revenue  £573,973
TOTAL  £3,923,270 
7.4 Income to support the park improvements came from a variety of sources, and
is summarised below;
Funder Amount
ABC £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
M&M £47,200
EDST £104,317
ABC Capital £69,000
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£3,932,134 
7.5 The balance of costs against income therefore currently shows a project
underspend of circa £9k.  This underspend is due to an outstanding item of
work that will be completed this year. The project is therefore on budget, due to
the additional £69k previously allocated by Council.
7.6 Additionally there is an ongoing dispute with the contractor of Lot 1 – The
Pavilion, regarding payment and eligible cost issues. To date this has been
through two rounds of arbitration which have found largely in favour of the
Council, however the contractor has, till recently, been pursuing civil
proceedings on the matter. However the contractor has recently been subject
to Liquidation and the court action they initiated is currently paused to clarify
whether the liquidators wish to pursue. That is currently considered unlikely.
7.7 As members will be aware consideration is being given to the relocation of the
skate park from the Helensburgh waterfront site. Alternative sites are being
considered including Hermitage Park. Initial contact was made with NLHF to
seek their views on the Park as a possible location. NLHF have advised that
this would represent a change in the approved purposes and approved
masterplan and would require a heritage impact assessment undertaken by a
specialist consultant in historic parks and accompanied by plans, surveys etc
for consideration by NLHF.As a consequence the final drawn down of £100k
has been put on hold by NLHF pending further information being received in
regard to the councils position. This obviously represents a risk to the council. 
8.0 ONGOING RISKS
The following items are considered to be the major risk factors to the Council
regarding Hermitage Park. More detail on these risks can be found in the
appended End of Project Report (section 7). 
CURRENT RISKS / ISSUES
Description  Risk
Owner
Prob Imp  Mitigation 
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NLHF final drawn
down of £100k is not
permitted due to
breach of purposes of
grant
Council High High
Skate park is located in a suitable spot in Helensburgh.  If
located in Hermitage Park a full suite of documents are
required by NLHF including; a  heritage impact assessment
undertaken by a specialist consultant in historic parks, H&S
risk assessment, statement from planning department,
survey of park users and stakeholders, the local community
and Friends group to gauge public opinion, an updated and
fully funded management and maintenance plan explaining
how skate park will be maintained over 20 years, an
updated Pavilion business plan, statement of impact on
Green Flag award.  This requirement is legally binding in
order to draw down funds and not be liable for clawback.
Income Generation
opportunities are
missed, affecting park
sustainability
(condition of grant)
R&I Low High
Ensure recharging of maintenance, service and service
supply costs to café leaseholder are carried out, with funds
going to approved earmarked reserve. Continue to market
and manage community room
Maintenance requires
to be to Green Flag
standards for a period
of six years (condition
of grant and
reputational risk)
R&I Low High
Ensure that the obligations within the approved
Management and Maintenance Plan continue to be
delivered.
Level of community
involvement reduces.
Reduction in
volunteering
opportunities in the
Park.
R&I Med High
Encourage existing partnerships and develop new
partnerships. Keep good communications with Friends of
Hermitage Park. Park Supervisor to continue regular
volunteering sessions. Develop a clear structure for these
with clear learning points
External funding
opportunities are
missed
R&I Med Med
Encourage Friends of Hermitage Park to continue to target
small pockets of funding for agreed purposes, and offer
support as and when required.
Existing legal
agreements lapse R&I Low Med Finalise/review when necessary agreements with UHI and
FoHPA 
9.0 CONCLUSION
9.1 The Hermitage Park Heritage-led Regeneration project has achieved its aim of
creating a quality greenspace for the community and visitors to Helensburgh,
and provides an ongoing quality resource for their enjoyment and a venue for
ongoing volunteering and learning. The quality is evidenced by the Green Flag
Awards received by the park. The park is a key location within the wider
regeneration of Helensburgh and offers a venue for people to enjoy recreation,
keep fit and healthy, meet friends and participate in training and educational
activities. Furthermore it offers local employment opportunities through the cafe.
9.2 The Agreed Purposes that form part of the funding contract with NLHF and other
funders have all been met and delivered. Those Agreed Purposes addressed
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the concerns expressed at the time by the community and, as such, those
community concerns have also been met.
9.3 The project however, is not able to complete its final financial NLHF draw down
of £100k until a decision is made on the potential location of the skate park in
Helensburgh.  In addition, there is the risk of claw back should the council go
ahead with this proposal.  This is because NLHF have confirmed that locating
the skate park in Hermitage Park is not part of the agreed purposes of the £2.4m
grant.  Should the proposal go ahead NLHF would require a whole park
assessment to be submitted for their consideration.
9.4 With the end of NLHF funding this Green Flag Award winning park is a valuable
mainstream council asset sitting within Roads and Infrastructure Service
however it is important that the council continue to deliver on the legal
obligations of the grant contract and there is on-going management and
maintenance of this key community asset. 
10.0 IMPLICATIONS
10.1 Policy   This projects supports delivery of the SOA
in particular outcome 6, that we live in
safer, stronger communities and the Local
Development Plan and Economic
Development Plan, Local Biodiversity
Action Plan.
10.2 Financial   1) Roads and Infrastructure Services have
a budget for park maintenance.  Income
from the Pavilion café and community will
contribute to the sustainability of the Park.
2) NLHF funding of £100k remains to be
drawn down – see risk. 
10.3  Legal   20 year contractual grant agreement, 10
years management and maintenance as
per plan and a further six years Green Flag
Award.
The location of a skatepark within
Hermitage Park would constitute a change
to the purposes of grant.
10.4  HR   Will be taken forward by existing staff.
10.5  Fairer Scotland Duty:   
10.5.1   Equalities -
protected characteristics 
Hermitage Park and the new pavilion are
fully accessible.
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10.5.2   Socio-economic
Duty 
Provides opportunities for communities and
business to access quality spaces. 
10.5.3   Islands  n/a
10.6 Climate Change  Climate change benefits are delivered by
the new passivhaus pavilion and the
sustainable drainage system.
10.7 Risk  It is a condition of NLHF grant that Green
Flag status is maintained.
NLHF funding of £100k remaining to be
draw down is at risk.
10.8  Customer Service  Improved facilities for customers. 
Kirsty Flanagan
Executive Director with responsibility for Development and Economic Growth
Policy Lead Robin Currie
4th August 2023                                                  
For further information contact:
Arlene Cullum, Snr Economic Regeneration Officer, Transformation Projects and
Regeneration.
Tel: 01436 658727 
Audrey Martin, Transformation Projects and Regeneration Manager, Transformation
Projects and Regeneration.
Tel: 01546 604180 
APPENDICES
Appendix 1  Hermitage Park End of Project Report 
Appendix 2  Hermitage Park Evaluation Report  
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Hermitage Park Heritage-led Regeneration
Project
END PROJECT REPORT
Release:  H&L Area Committee
Date:  1st August 2023 
Author:  Charlie Cairns/ Update by Arlene Cullum in conjunction with CC
Owner: Transformation Projects and Regeneration
Document Number: 1 Version 8 
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INDEX
Section           Page
Document Location         3
End Project Report history        3
Revision History         3
Approvals          3
Distribution          4 
1 Purpose of the Document       
2 Background         
3 Project Objectives 
3.1 Aim 
3.2 Approved purposes        
4 Project Performance 
4.1 Consultation, design, masterplanning and funding 
4.2 Capital works
4.3 Activities programme
4.4 Community involvement       
5  Performance against Budget, Time, and approved purposes   
5.1 Budget       
5.2 Timescale       
5.3 Approved purposes       
6 Handover arrangements       
7 Outstanding/residual issues and risks 
8 Lessons learned 
8.1 Project management and reporting 
8.2 Partnerships – delivery 
8.3 Partnerships – activity 
8.4 Community Support 
8.5 Innovation and climate change mitigation       
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End Project Report History
Document Location
The source of the document will be found in:
Directory Path : edt\15. Social Enterprise Team\2 - Projects\Hermitage Park\Reports and paper to
council\DMT\2023 end of project
Document: HP end of project report v5
Revision History
Date of this revision:  1st August 2023   Date of Next revision: n/a 
Revision
Number
Revision date Previous revision
date
Summary of Changes Changes
marked
0.1 14th November
2022
n/a Initial Outline Draft No
0.2 3rd May 2023 14th November
2022
Changes to structure, details added, photos added No
1.0  3rd May 2023 None – DMT 3rd Mary None
1.8 1st August 2023 3rd May 2023 Minor updates for Helensburgh and Lomond Area
Committee.
No 
Approvals
This document requires the following approvals. 
Name Title Date of Issue Version
Audrey Martin Transformation Project and Regeneration
Manager
14th August 2023 1.8
Fergus Murray Head of Development and Economic Growth 14th August 2023 1.8
Tom Murphy Operations Manager, Roads and Infrastructure 14th August 2023 1.8
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Distribution
In addition to the above, this document has been distributed to
Name Title Date of Issue Version
DMT n/a 3rd May 2023 0.5
Helensburgh and
Lomond Area Committee
n/a 18th August 2023 1.8
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1  Purpose of the Document
This document will report on how well the Hermitage Park Heritage-led Regeneration Project has
performed against the purposes approved by the Council and main funding partners
The purpose of this document is to:
 To ensure appropriate communication of Project Closure;
 To record how well the project has performed against its approved purposes;
 Check all purposes have been completed and approved;
 Check that outstanding issues are closed or actioned for follow up;
 Communicate continuing project or operational risk;
 To pass on any lessons that can be usefully applied to other Projects;
 To ensure all Project Documentation is complete and archived 
2  Background
Hermitage Park in Helensburgh is an important heritage asset and includes the town’s ‘A' Listed
war memorial.  The Hermitage Park project aimed to create a sustainable park for residents and
visitors to the area and a resource for the local community.  It aimed to deliver outcomes related
to the economy, health and wellbeing, culture and heritage.
The park was successful in its stage two funding application to the National Lottery Heritage Fund
(NLHF) for £2,333,247. This was increased with an approved uplift to £2,382,300 to help mitigate
the impacts of Covid19 on the delivery programme. The Council approved the NLHF Terms of
Grant for the conservation, development and reconfiguration of the recreational facilities of
Hermitage Park in Helensburgh on 21st January 2016 and permission to start was granted by HLF
on 4th May 2016. The funding contract with NLHF was to deliver a range of approved purposes.
There are five parts to the project:
1. Consultation, design, masterplanning and funding.
2. The capital contract to repurpose the landscape of Hermitage Park.
3. The capital contract to construct a new Pavilion.
4. Activities programme developed and delivered as part of the approved purposes.
5. Identifying, developing and maintaining community involvement. 
3  Project Objectives (taken from NLHF approved purposes)
3.1  AIM - Four broad outcomes were agreed with NLHF, as follows;
 The park and its heritage will be better managed
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 The park and its heritage will be in a better condition
 The heritage of the park will be better interpreted and explained
 The heritage of the park will be better identified and recorded 
From these broad themes a number of more specific outcomes emerged which then formed the
approved purposes
3.2   Approved purposes;
1. To carry out physical repair works to the built heritage features in Hermitage Park, as
outlined in the second round application. These include the War Memorial, Japanese
Garden, 18th century mill remains and Victorian wishing well.
2. Reintroduction of Victorian walkways and footbridges along the burn, with repairs to
drystone banking and bank stabilisation work.
3. To deliver the new Pavilion building which will act as a hub for the park incorporating a
cafe, toilets, recreational space and activities space.
4. To redesign recreational areas, creating a multi-use space for formal and informal sports.
The children’s play area will be moved closer to the new pavilion.
5. To install signage, interpretation panels, benches and lighting.
6. To deliver a wide range of activities as per the Activity Plan submitted with the second
round application.
7. To provide training opportunities (both accredited and non-accredited) for Argyll and
Bute Council staff, the Friends group and other volunteers.
8. To deliver natural heritage improvements and provide learning opportunities related to
natural heritage.
9. To recruit a Full Time Park Manager.
10. To implement a new management and maintenance regime to meet Green Flag
standards. 
4. Project performance
4.1 Consultation, design, masterplanning and funding
The initial concept to improve Hermitage Park came from a community source, namely the
Friends of Hermitage Park. They had expressed a desire to restore the park and had made an
initial approach to the National Lottery Heritage Fund (NLHF) for funding support. NLHF were
unable to support this as the Friends did not own the Park. As a result of ownership being a key
factor, the Council decided to support the aspirations of the Friends and as a result stage 1
funding from NLHF was achieved.
This initial stage 1 funding was for £169,000 from NLHF, matched with £20,000 from Argyll and
Bute Council, and had the aim of allowing the development of a stage 2 application to be based
on expressed community and stakeholder aspirations. This funding allowed a Project Manager
post to be created.
Extensive consultations took place, a combination of open events, targeted meetings and
submitted forms. This then informed the masterplanning of the Park improvements which was in
itself taken forward in partnership with the community. Simultaneously a range of supporting
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documents was being drawn together, including a management and maintenance plan, an
interpretive plan, a conservation plan, business plan, evaluation plan and an activity plan. 
This suite of documents then formed the necessary background to enable a stage 2 NLHF
application to be made, resulting in the award of £2,333,300 being made on the 4th January 2016,
then uplifted to £2,382,300 in March 2021. 
A range of proposed works that were not eligible for inclusion in the NLHF funded works, but
necessary nevertheless (for example, the car park, traffic light installation etc) attracted funding
from further external sources. Thus the final costs and funding for the complete stage 2
programme is;
Funder Amount
ABC £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
Management & Maintenance
commitment
£47,200
EDST £104,317
ABC Capital £69,000 
£3,923,134 
4.2 Capital Works 
The stage 1 offer from NLHF and other partnership funding allowed capital works to take place.
Two major capital contacts were procured and awarded, a groundworks contract to Hawthorn
Heights Ltd, and a contract to demolish and replace the old Pavilion building, offered to Stewart
and Shields Ltd. Additional capital works out with the scope of the NLHF funded programme were
identified, and these attracted external funding from a range of sources. For example the 24
space car park and the traffic lights installed at the crossing on Sinclair Street were funded by a
mix of a Sustrans grant, and monies obtained through a section 75 process.
Groundworks to repurpose the landscape of Hermitage Park
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An extensive reconfiguration of the park landscape was undertaken as part of the overall capital
programme, in light of feedback received during consultation, to remove real and perceived
barriers to community use of the park. The former toilet block, and the Japanese shelter, were
demolished.. The landscaping contract final cost was £1,871,839, and details included the
following improvements.
The landscaping restoration took place to improve and replace existing footpaths,  to improve
existing bridges crossing the millig burn, to extract over 80 trees opening
up sightlines and improving
perceptions of safety, establishing 
footprint of the former Hermitage
House, creating a belvedere below the
war memorial, all while preserving
areas of heritage interest and items of
horticultural interest. A human sundial
was incorporated into the sundial garden and other areas of quality
planting have been established. Park horticulture was redesigned to become more maintenance
friendly while maintaining heritage interest.
In addition to the landscaping, the former play area was taken out and a new play area created at
a more appropriate location in the park. Adjacent to the play area, an open tarmac plaza was
created to act as a multi-purpose venue for a range of recreational
activities. 
Improvements were carried out to the grade 1 listed war memorial and
the walled garden it sits within. This included cleaning and pointing on
the war memorial itself, re-gilding of the cross on top of the cupola,
and re-pointing of most of the walls enclosing the garden. The
prominent entrance gates were removed and refurbished before being
replaced, and the planting within the war memorial improved in
consultation with the local community and the British Legion.
Items of significant heritage interest, such as the Hermits Well and the site of the former Millig
Mill, have been preserved, improved and interpreted. Park lighting was improved with a new LED
system being introduced.
The climate change credentials of the park were enhanced with the
installation of a sustainable drainage scheme to manage run-off and
protect the various park assets from damage caused by extreme
weather events. The drainage system was completely reconfigured
to form a sustainable drainage system. Rainwater is captured and
directed into a swale and reed bed system, with the rate of
discharge into the millig burn being controlled by a hydrobrake.
The site of the former play area was re-purposed as a
demonstration garden for education, training and community use.
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This garden has 8 growing beds available for use by community groups, Currently Alzheimers
Scotland, Lockheed Martin, The Park Pavilion Café, University of the Highlands and Islands and
Hermitage Primary School are all using growing beds for education, active lifestyles, therapy and
low carbon local food production.
Park lighting on key thoroughfares was introduced to improve perceptions of personal safety.
Additionally CCTV at key locations further improves safety and security. Access to the park was
made safer by the installation of traffic lights and pedestrian crossing at the park entrance
(attracting funding from Sustrans), this controlling vehicular entrance into a newly created car
park offering 23 extra parking spaces. 
The capital contract to construct a new Pavilion
A condition report revealed that the existing pavilion
building in the park had asbestos, and was uneconomical to
repurpose, therefore a new pavilion was required. Initial
procurement failed to bring in a bid within budget but
further procurement of a design and build contact was
successful, with Stewart and Shields Ltd being appointed.
Built to passivhaus standards and housing a community room (available for
rent), a café facility (leased to an external operator) and public toilets, the
new Pavilion was handed over to Property Services in February 2021. The
café facility has been successfully let to Arran Foods Ltd. who run The Park
Pavilion café from it. 
The passivhaus standard is met by including triple glazed windows, a PV
array on the roof, an air source heat pump, extensive insulation, and a heat
recovery system which capture heat generated within the building
(including the café) and then filters and recirculates the heat through the
building. The cost of the pavilion, as per the final certificate, was £958,041.
4.3  Activities programme (developed and delivered as part of the approved purposes)
A package of funding contained within the stage 2 programme was available to support an
activities programme in the Park and to fund the post of Park Manager throughout the
programme. A range of high level aims and objectives
was established, key target audiences identified and
delivery partners identified. Through working in
partnership with council colleagues and external
partners, the activities programme has delivered digital
trails in the park, two accredited lime mortar pointing
courses (with participants now skilled volunteers in the
park), art and storytelling classes, comic book creation,
dry stone walling classes, tea in the park events, plant
sales, horticulture and floristry classes and an extensive planting programme in the park. The cost
of the activities programme was £408,925.
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4.4  Identifying, developing and maintaining community involvement
The initial desire to improve the park was started by the local community through the endeavours
of the Friends of Hermitage Park, who have remained steadfast supporters of the park
improvements since 2011. With the park improvements now complete, the Friends have elected
new office bearers and wish to review their purposes. However they have already supported the
development of a memorandum of understanding with the Council. 
In addition to the Friends, many other people have given their time, knowledge and expertise to
the park during the improvement programme. At the time of the most recent report to NLHF, the
value of the in-kind support from volunteers had reached £179,860.
A wide range of other organisations and agencies have supported the park and its regeneration.
The University of the Highlands and Islands are regular users and partners in the park, the
Helensburgh British Legion and Community Council oversee the annual Armistice Day event,
Alzheimers Scotland utilise a growing bed in the demonstration garden and Lockheed Martin are
keen to maintain some planted areas in the war memorial garden.
Uptake of a series of horticulture and floristry workshops was very high, with most classes
oversubscribed. Feedback at the time showed a willingness to take part in more classes and to
pay for them. This presented the park, and in particular the horticulture of the park, in a positive
light. 
5. Performance against budget, time, and approved purposes
5.1 Budget
Objective; to deliver the stage 2 outcomes and purposes agreed with NLHF and other funders
within the agreed budget.
Performance
The grant award from NLHF, the allocation from the Council and the various other external
funding elements were towards an agreed breakdown of costs submitted with the NLHF
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allocation. Additional items, not eligible for NLHF funding, were identified, costed and funded
from a range of sources as previously highlighted. All capital costs were generated from detailed
design costed by an external QS. Revenue costs were precise and submitted by the Council to
include salary costs and all appropriate on costs. Activity funding was based on estimated costs,
with a commitment to working within that agreed budget through standard Council procurement
processes.
COVID19 and the resulting lockdowns had an effect on the delivery of the agreed outcomes
within agreed timescales. As a result, a request for an uplift in NLHF funding was submitted and
approved in March 2021, this allowing the park manager post to be extended until December
2022.
The expenditure against the capital and revenue elements of the complete park regeneration
programme are given below;
Capital Costs  
Lot 1 (Pavilion) £958,041.81 
Lot 2 (Landscaping) £1,871,839.57 
Professional fees £355,374.49 
General additional costs £164,041.71 
Total Capital  £3,349,297.58
Revenue Costs  
Activity Plan £408,925.00 
Other revenue £165,048.00 
Total Revenue  £573,973
TOTAL  £3,923,270 
The income to support and deliver these works was as follows;
Funder Amount
ABC £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
M&M £47,200
EDST £104,317
ABC Capital £69,000 
£3,932,134 
The balance of costs against income therefore currently shows a project underspend of circa £9k. 
This underspend is due to an outstanding item of work that will be completed this year. The
project is therefore on budget, due to the additional £69k previously allocated by Council.
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5.2 Timescale
The timeline submitted with the stage 2 NLHF application indicated a finish date for the capital
works of 2018 and the delivery of the activity plan by 2020. Initial procurement for the
construction of the new Pavilion met with difficulty finding a bid within budget. This resulted in
further procurement and the adoption of a design and build contract with Stewart and Shields
builders. As a result the timescale became extended with the completion certificate issued in
June 2020 and the Final Certificate in November 2020. Handover to Estates was delayed due to
the COVID19 pandemic and resulting restrictions and was achieved in February 2021.
All extensions to timescale and delivery dates were agreed and approved with NLHF. 
5.3 Approved purposes 
The contract with NLHF, as approved by Council in 2016, contains a number of approved purposes
against which performance is to be measured. These are set out below;
Approved Purpose Performance
To carry out physical repair works to the
built heritage features in Hermitage Park,
as outlined in the second round
application. These include the War
Memorial, Japanese Garden, 18th century
mill remains and Victorian wishing well 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
Reintroduction of Victorian walkways and
footbridges along the burn, with repairs
to drystone banking and bank
stabilisation work. 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
To deliver the new Pavilion building
which will act as a hub for the park
incorporating a cafe, toilets, recreational
space and activities space. 
Delivered via the Lot 1 Capital Contract
issued to Stewart and Shields Ltd.
Contract cost £958,041
To redesign recreational areas, creating a
multi-use space for formal and informal
sports. The children’s play area will be
moved closer to the new pavilion. 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
To install signage, interpretation panels,
benches and lighting 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
To deliver a wide range of activities as Delivered via the activities plan agreed
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per the Activity Plan submitted with the
second round application. 
with NLHF. Final activities delivered in
December 2022. Activity plan cost
£408,925
To provide training opportunities (both
accredited and non-accredited) for Argyll
and Bute Council staff, the Friends group
and other volunteers. 
Delivered via the activities plan agreed
with NLHF. Final activities delivered in
December 2022. Activity plan cost
£408,925
To deliver natural heritage
improvements and provide learning
opportunities related to natural heritage. 
Delivered via the Lot 2 Capital Contract
and the agreed activities plan.
To recruit a Full Time Park Manager Park manager in post between 2014 and
2022.
To implement a new management and
maintenance regime to meet Green Flag
standards. 
Management and Maintenance Plan
formed part of the Stage 2 NLHF bid.
Green Flag award achieved in 2020, 2021
and 2022. 
6. Handover arrangements       
Throughout the park regeneration programme to park has remained under the auspices of Roads
and Infrastructure Services, but with the management of the NLHF funded improvements being
taken on by Transformation, Projects and Regeneration. The completion of the NLHF project
means that full control of the park passes back to Roads and Infrastructure Services.
The regeneration process, delivered in partnership with the community, resulted in new
infrastructure, new relationships, new buildings, new opportunities for income generation and
new roles being created within the park, all of which has combined to enable the park to obtain
its Green Flag Award for the last 3 years. In order to maintain the standards required of a modern
park to meet Green Flag criteria, these new facets to the park will have to be maintained and
improved. As such, a number of handover arrangements have been discussed and agreed at an
operational level.
Maintaining a quality environment, generating income from the Pavilion while offering
continuing opportunities for community support is key to the sustainability of the park. The
handover discussions have reflected this and have sought to ensure that certain roles, previously
fulfilled through the NLHF programme, can continue.
6.1 The Pavilion
The completion certificate issued in June 2020 and the Final Certificate in November 2020.
Handover to Estates was delayed due to the COVID19 pandemic and resulting restrictions and was
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achieved in February 2021. Day to day running of the Pavilion will become the responsibility of
Roads and Infrastructure Services, with appropriate support relating to maintenance, statutory
testing and repairs being given by Property Services. Issues specific to the agreed lease with the
café tenant are being handled by Estates.
6.2 Park maintenance
The NLHF supported park improvements and activities have helped make Hermitage Park a
valued space for the community. With the NLHF grant now complete, it is important to have a
newly established mechanism in place to allow for the continuing delivery of quality activities
and to maintain a quality environment. This will help the park to remain as a valuable community
asset.
A condition of the NLHF grant is that the approved Management and Maintenance Plan is adhered
to for a 10 year period after NLHF funding ends. Additionally the park should achieve the Green
Flag Award for a similar period. As the Management and Maintenance Plan is the foundation for
the quality demanded by Green Flag, the two things are closely linked. Maintenance in the park is
currently carried out by the Park Supervisor supplemented by an agreed programme of additional
input, including (but not restricted to) annual regimes for cutting grass, spraying weeds and
cutting hedges. The budget annually for employing the Park Supervisor and carrying out these
operations is £85,000 and sits with Roads and Infrastructure Services.
Experience has indicated that additional maintenance is required on occasion and this has been
agreed at officer level - this level of support will be necessary to maintain the standards
contained within the approved Management and Maintenance Plan, which are in turn necessary
to meet the conditions of grant.
6.3 Income Generation
The NLHF funding award was given with the expectation that the park would generate income
which would contribute to the future sustainability of the park. This is done principally through
the Pavilion building where rental income from the café leaseholder, and rental income from
groups using the community room. As mentioned previously the rental relationship with the café
leaseholder is a matter for Estates. To date the hiring of the community room, with all associated
communications and invoicing, has been carried out by the Hermitage Park Manager. With that
post ending, responsibility for the management of income generation through the community
room will pass to Roads and Infrastructure Services.
6.4 Community relationships and volunteering
Hermitage Park is fortunate to have been so ably supported by the local community in terms of
aspirations, funding and volunteering. The Friends of Hermitage Park Association have been
steadfast supporters and are currently redefining their purpose with a view to providing
continuing support now that their initial aim of helping to establish a regenerated park is
complete.
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To date their principal contact has been the Hermitage Park Manager, with support from the Park
Supervisor. With the ending of the Park Manager role, their principal contact will be through
Roads and Infrastructure Services, again supported by the Park Supervisor.
The practical arrangements for community volunteering in the Park have been shared between
the Park manager and the Park Supervisor. These tasks will remain with the Park Supervisor. 
6.5 Summary of handover arrangements
Task Current Proposed
Managing HP budget Approved earmarked
reserve in place.
To be managed by R&IS
Management of Park
Supervisor
Shared between HP
Manager and R&IS
R&IS
Green Flag Award application
(a condition of NLHF grant)
HP Manager Park Supervisor with support
from R&IS
General Park management
and maintenance
Park Supervisor/R&IS, as
per approved programme
As per current arrangements but
augmented by up to 6 work
parties per year, to maintain
Green Flag standards
Pavilion management and
maintenance
HP Manager liaises with
Property to report faults,
arrange maintenance etc
Transfers to R&IS
Managing café leaseholder HP manager with support
from Estates
R&IS with support from Estates
Managing Community Room –
bookings, invoicing, meeting
groups, cleaning etc
HP Manager R&IS
Recharging of service costs to
leaseholder – income to go
into earmarked reserve.
Estates – process still to be
finalised
Estates – process still to be
finalised
Liaison with Friends of
Hermitage Park
HP Manager R&IS
Volunteering in the Park HP Manager/Park Park Supervisor
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Supervisor
Managing existing
partnerships
HP Manager R&IS 
6.6 Handover documentation
To help ensure a smooth transition after handover, a full suite of project and management
documentation will be shared and will include Management and Maintenance Plans, O&M
manuals for both the Pavilion and the park, previous Green Flag applications, an inventory of
equipment and assets, procedures for community room hire and communication procedures for
volunteers and Friends.
7 Outstanding/Residual issues and risks
7.1 Income Generation and ongoing park sustainability
A condition of the NLHF grant was that the Pavilion should play a role in income generation and
be a contributor to ongoing park sustainability. Approval was given to establish an earmarked
reserve fund into which income, generated by the café lease, the service charge and contribution
for electricity and other services from the tenant, hire income from the community room, would
go. Maintenance and service costs borne by the Council would come out of this budget, and any
excess funding accumulated would be used to support ongoing park actions and activities.
A positive balance in this earmarked reserve will help support ongoing activities in the park and
help to maintain community involvement by helping meet their aspirations. This community
support in turn will help the Council fulfil its core purpose to maintain the park to Green Flag
Award standards. Thus establishing the processes to effectively, and timeously, bill the café
leaseholder for all appropriate charges is key to the sustainability of Hermitage Park. 
7.2 Friends of Hermitage Park/ Volunteering Programme
The Friends of Hermitage Park Association (FoHPA) have been strong supporters of the park and
indeed initial drive and vision for the park improvement came from them. They have contributed
funding and highly valuable in-kind support through volunteer hours. For a variety of reasons in
2022 the Friends, as they existed at that time, had decided to cease their work supporting the
park and to wind up their charitable existence. Happily before this could happen, new office
bearers came forward willing to keep the group running and to work closely with the Council to
help promote and manage the park as a key community asset. The new group are currently in
their infancy and are receiving support as required from a number of council officers.
However, as a new group it will be important to continue to support them to ensure that they can
be an effective communication tool to the community, and that they can continue to contribute
to the management of the park by carrying out key tasks that cannot be programmed into existing
council resources. As an example of this, there regularly open and close the war memorial gates
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at times when no council staff are available. This helps to maintain a positive profile of the park
within the community.
Additionally, the Friends have previously, and are currently, seeking small pots of funding for
actions in the park to supplement the baseline management carried out by the council.
Continued support to the Friends will help ensure that these small funds can continue to be
accessed for activities that support community activities in the park.
Finally, the Friends physically volunteer in the park on a range of light maintenance tasks and
general horticultural activities – currently this has been Tuesday morning and Thursday afternoon
activities. This is augmented by some other volunteers who cannot commit to regular visits but
are available on occasion. For example, through the activities programme a cohort of local people
received training in lime mortar pointing skills, from the Scottish Lime Centre. All of the
participants then undertook to volunteer in the park to help point the walls of the grade 1 listed
war memorial – this is a skilled task beyond the financial resources of the council but achievable
over time by these trained volunteers.
All volunteers, if registered and working on activities that have been risk assessed and approved
by Council staff, become covered by the Councils insurance.
It is vital to the park to keep ongoing good relations with the Friends and our other volunteers.
Their activities will require support, management and encouragement. Communications will
require to be consistent and clear. 
7.3       Green Flag Standards
It is a condition of the NLHF grant that park standards are maintained to a level that achieves
Green Flag Awards for a period of 10 years. Green Flag is an accepted standard of excellence for
public spaces and has been achieved for the last 3 years. These standards will require to be
delivered to meet the conditions of grant. As community support and input is also a criteria for
Green Flag assessment, the support for volunteers as discussed above is also critical.
7.4 Partnership working
Currently the park enjoys support from a range of local groups and organisations who us the park
constructively, who help manage the park or who deliver education and learning in the Park. It
helps keep the park busy, promotes a positive image and contributes to perceptions of safety by
having responsible use ongoing in the park. Maintaining these partnerships and encouraging new
ones is an important role for the park moving forward. 
CURRENT RISKS / ISSUES
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Description  Risk
Owner
Prob Imp 
Mitigation 
NLHF final drawn down
of £100k is not permitted
due to breach of
purposes of grant
Council High High
Skate park is located in a suitable spot in
Helensburgh.  If located in Hermitage Park a full suite
of documents are required by NLHF including; a 
heritage impact assessment undertaken by a
specialist consultant in historic parks, H&S risk
assessment, statement from planning department,
survey of park users and stakeholders, the local
community and Friends group to gauge public
opinion, an updated and fully funded management
and maintenance plan explaining how skate park will
be maintained over 20 years, an updated Pavilion
business plan, statement of impact on Green Flag
award.  This requirement is legally binding in order to
draw down funds and not be liable for clawback.
Income Generation
opportunities are
missed, affecting park
sustainability (condition
of grant)
R&I Low High
Ensure recharging of maintenance, service and service
supply costs to café leaseholder are carried out, with
funds going to approved earmarked reserve. Continue
to market and manage community room
Maintenance requires to
be to Green Flag
standards for a period
of six years (condition of
grant and reputational
risk)
R&I Low High
Ensure that the obligations within the approved
Management and Maintenance Plan continue to be
delivered.
Level of community
involvement reduces.
Reduction in
volunteering
opportunities in the
Park.
R&I Med High
Encourage existing partnerships and develop new
partnerships. Keep good communications with
Friends of Hermitage Park. Park Supervisor to continue
regular volunteering sessions. Develop a clear
structure for these with clear learning points
External funding
opportunities are
missed
R&I Med Med
Encourage Friends of Hermitage Park to continue to
target small pockets of funding for agreed purposes,
and offer support as and when required.
Existing legal
agreements lapse R&I Low Med Finalise/review when necessary agreements with UHI
and FoHPA 
7.5 Outstanding items
A number of items remain outstanding in the park and the Pavilion
Roof safety system – the installation of a weighted cable support system on the roof of the
Pavilion has been identified as necessary to allow safe maintenance of the PV array. This is being
progressed.
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Legal agreements and issues – a Memorandum of Understanding with the Friends group is
currently being prepared and is still subject to final tweaking. Additionally, the agreement
between the Council and University of the Highlands and Islands, who use the park for practical
elements of their horticulture course, was initially for a one year period and as such requires
extending.
Additionally there is an ongoing dispute with the contractor of Lot 1 – The Pavilion, regarding
payment and eligible cost issues. To date this has been through two rounds of arbitration which
have found largely in favour of the Council, however the contractor has, till recently, been
pursuing civil proceedings on the matter. However the contractor has recently been subject to
Liquidation and the court action they initiated is currently paused to clarify whether the
liquidators wish to pursue. That is currently considered unlikely.
Finally, a number of obligations remain as a condition of grant, highlights as follows:
 maintain maintenance standards in the park for a period of 10 years post project
end as per Management and Maintenance Plan to 2032, signed June 2023
 6 further years of successful Green Flag Award
 20 year contractual period of grant 
8. Lessons learned 
8.1 Project Management and reporting
The funding from NLHF enabled the appointment of a Hermitage Park Manager with a
responsibility for the day to day lead in the regeneration programme, with supervision coming
from the appropriate Senior Development Officer. Support was available through the capital
contracts by the appointment of a lead architect to oversee the wider process.
Further reporting was carried out through a Steering Group comprising key Council staff,
community representation and neighbour representation. This Steering Group was the primary
reporting tool for the regeneration programme. In addition, a programme of regular reporting to
NLHF, via their online portal, has been carried out.
This approach worked well and served to keep major stakeholders involved in the process and
informed of progress.
8.2 Partnerships - delivery
A partnership approach was adopted from the outset and this permeated most aspects of the
park regeneration. The initial masterplan was agreed through community consultation and the
community were represented in the ongoing process through partnerships with the Friends of
Hermitage Park, Helensburgh Community Council, MOD (and Armed Forces Champion), armed
forces families, Live Argyll and youth representatives. Funding for the programme came from a
variety of partners and reflected the multiple outcomes being delivered – so for example,
SUSTRANS were keen to fund the main paths being constructed to agreed multi-use
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specifications, and the War Memorial Trust made funding available for improvements specifically
for the war memorial.
Maintaining a wide range of community and funding partnerships within a single programme was
demanding and at times difficult, however the final outcome is a modern park delivered to
exceptional standards. This vindicates the partnership approach.
8.3 Partnerships – activity
The ongoing activities in the park, both organised and casual, are the result of continually
developing partnerships. The University of the Highlands and Islands have been delivering
practical elements associated with their horticulture courses in the park, the Helensburgh branch
of the British Legion are keen supporters of any developments or actions that benefit the war
memorial and its garden, Alzheimer’s Scotland are regular users of a growing plot in the
demonstration garden, as are Lockheed Martin through their community volunteering
programme. These active partnerships help to present a positive profile for the park and show it
as a positive resource that contributes to local wellbeing.
8.4 Community Support
We have also been fortunate in our Friends of Hermitage Park group who have been largely
steadfast in their support of the park and the activities within it. With the regeneration now
complete, they have reformed with new office bearers and are currently restructuring their
purpose to focus on supporting the future of the park. They are the key community partners in
the park and their ongoing support is greatly appreciated.
8.5 Innovation and climate change mitigation
The park masterplan and the design of the pavilion incorporate a number of innovations that
boost the carbon credentials of the park and, subsequently, the Council. At the outset the badly
scoured existing paths illustrated the need to manage rainwater and run off across the whole
site. Significant investment of a largely hidden, sub-surface, drainage system alleviated the
scouring and captured the rainwater into a sustainable system featuring reed beds, ponds,
swales, an attenuation pond and a hydrobrake. As a result discharge into the Millig Burn is
controlled to help mitigate the risk of flooding downstream.
The pavilion itself was designed to passivhaus standards and indeed far exceeds the standard
passivhaus specifications. A solar array on the roof, triple glazing, roof and floor insulation, an air
source heat pump and a heat recovery system combine to make the building energy efficient.
Planting in the park reflects a more modern, climate hardened approach to future proof the
horticultural interest. Heavy mulching has been adopted to retain moisture in the soil, leaf mould
and green waste is recycled and dependence on chemical control is being reduced. 
The volunteer bothy features repurposed containers, green roofs, links to the sustainable
drainage system, solar lighting and many recycled elements, such as doors, sinks and worktops.
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The demonstration garden is a venue for community groups to learn the necessary skills to grow
their own food, reducing reliance on shop ought products and thus helping to reduce local food
miles and packaging. Workshops have been held to emphasise these skills and have been very
popular. Comments received and observations made indicate that the community are very willing
to support and learn actions that have a positive climate impact.
8.6 Further lessons
The final evaluation of the project is now complete and further learning points are identified
within this document named Hermitage Park Evaluation Report Final.  This shows that the project
met all its approved purposes and exceeded targets for visitor numbers. 
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Page 105

May 2023
Evaluation of the Hermitage Park Heritage-led
Regeneration 
Report 
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2 
Contents 
Executive summary 4
Introduction and background 11
Introduction 12
Method 18
The Regeneration of Hermitage Park 19
Park improvements and activities 29
Impacts and outcomes 40
A range of heritage, social and economic objectives
achieved 40
The project will improve social cohesion 41
The park’s heritage will be better managed and environmentally
sustainable 44
Economic and wider impacts 47
Lessons learnt and recommendations 50
Appendices 54
Stakeholders interviewed 54
Outputs achieved 55
Evaluation research matrix 56
Stakeholder Topic Guide 58
Visitor survey questions 64
Contractors 66
Economic impact data 67
Progress against activity plan (April 2023) 69
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3 
There was a widespread consensus
amongst those interviewed that the
park makes Helensburgh a more
attractive place to visit.  
“The park is like night and day from what it
was before.”
“It works really well as a park.” 
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Executive summary 4 
Executive summary
Background
This is a final report to evaluate and assess the Hermitage Park heritage-led regeneration for
Argyll and Bute Council. The report evaluates the difference the project has made, identifies
lessons learnt and how improvements in future delivery could be made. 
Hermitage Park is close to the centre of Helensburgh and an important green space for local
people and visitors. It had gradually fallen into disrepair as council budgets were cut and
usage was declining. This project aimed not just to restore the park but to capitalise on its rich
heritage to create a space that would engage people and provide wellbeing and economic
benefits to the town. 
This project took a bottom-up approach, with extensive community consultation informing the
master-planning. A strapline for the park, ‘Growing our Park Together’ was created to be
inclusive and pull in all people and groups.  Core funding of a £2,333,300 grant from the
National Lottery Heritage Fund (NLHF) was secured, supplemented by smaller allocations
from partners totalling almost £3.9m.
Figure 1 complete and final funding summary
Funder Amount
Argyll and Bute Council £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
Management & Maintenance commitment £47,200
Other Council funding £173,317 
£3,932,134
The project aims and objectives
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Executive summary 5 
Funding from NLHF was provided to ensure:
 The park and its heritage will be better managed,
 The park and its heritage will be in a better condition,
 The heritage of the park will be better interpreted and explained; and
 The heritage of the park will be better identified and recorded.
As well as providing a sustainable management regime, the key objectives were to: 
Repair and restore the built heritage and restore Victorian walkways and footbridges, and
plantings. 
Replace the derelict pavilion with a state-of-the-art building containing a café, office, toilets
as well as recreational and activities space.
Move and improve the play area and create informal spaces for recreation.
Engage users with interpretation and signage and through a comprehensive activity plan. 
Increase opportunities for volunteering including training in maintenance skills. 
The restoration and regeneration of Hermitage Park aligns with the redevelopment of
Helensburgh and enables a better strategic integration of the Park with a rejuvenated town
centre. 
What did happen?
The Council and its partners delivered a highly successful heritage-led regeneration project
including the hard and soft landscaping, restoration of heritage, and delivering a programme of
activity that has doubled footfall. The Council worked closely with a local steering group,
which included the Friends of Hermitage Park, to design and develop the park. The contract
was split into three elements. 
1) The capital work and restoration of the park, including installation of new signage and
interpretation panels 
2) The building of a Passivhaus Pavilion t0 house a café and community meeting room.
3) The development and delivery of an Activity Plan
The project repaired the built heritage features in Hermitage Park including the ‘A’-listed War
Memorial and gardens, Japanese Garden, 18th century mill remains, Victorian wishing well and
rebuilt Victorian walkways and footbridges.  Improvements to drainage, paths, walls and
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Executive summary 6 
structure were made and further planting has taken place. The play park was relocated next to
the Pavilion.  Signage and interpretation panels, incorporating captured spoken memories of
the park’s heritage, were installed. Importantly, the War Memorial, a focal point of local
remembrance ceremonies, which had been identified as “at risk” is no longer on the risk
register. 
The Pavilion is the main facility for visitors and provides community meeting/training space,
toilets, storage, and Park Manager’s office.  An attractive destination café restaurant within the
park generates surplus income to support future park maintenance and meets the needs of
day visitors and families.  The building was designed to Passivhaus standards, creating an
energy-efficient, quiet building suitable for learning and relaxing with superior indoor air
quality and comfort. 
An activity plan was developed and delivered that brought people from different groups and
of all ages and abilities to the park.  
Achievements
All the key objectives have been achieved.  The funding has contributed to the park and
heritage being in better condition, the heritage better explained and the heritage identified and
recorded.  The heritage-led regeneration has also led to improved social cohesion as well as a
healthier community.
There are notable achievements including:
 Annual visitor numbers have more than doubled1 to 146,000 since the park was restored.  
 The Interpretation strategy and associated works provide the park with interactive,
informative signage, not there before the improvements.
 The University of the Highlands and Islands Argyll (UHI), schools and voluntary
organisations use the Park as a venue for the practical elements of their training courses. 
 The Hermitage Park heritage and community opportunities are promoted through Invest in
Argyll (investinargyllandbute.co.uk) and the Argyll and Bute Council website2.  
 Friends of Hermitage Park (who promote their work through Facebook) channel people
interested in becoming involved in volunteering to support future viability of the park
 Receiving a Green Flag Award reflects positively on a park or green space's contribution to
the environment. Hermitage Park first received the award in 2020, with two further awards
in 2021 and 2022.                                                 
1 Compared to pre-COVID numbers. Visitor numbers held up well during the pandemic but visiting patterns were not typical. 
2 https://www.argyll-bute.gov.uk/hermitage-park 
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Executive summary 7 
 Themed events, horticulture, exercise and floristry classes, outreach workshops and work
experience placements.
 Hermitage Primary School have continued to use the Park on an almost daily basis, for PE,
outdoor education as well as secondary schools and scouts using the park.
Challenges
COVID-19 delayed the official opening and restrictions had an impact on project momentum,
affecting the whole of the activity plan, the delivery of the two capital contracts, the
recruitment of a park manager, and the timing of leasing the café. However, the park played a
positive role during the pandemic as a key open-space where people could meet safely and
take their exercise.  The cafe started operating as a business in May 2021, initially as take away
only due to pandemic restrictions and opened for indoor service in November 2021.  Some
early post-lockdown activities were less-well attended due to people’s reluctance to resume
social mixing. 
Towards the end of the project, The Queen’s death affected a planned September harvest
event – part of the Dandelion Scotland project – which was cancelled. This was intended as a
Park Celebration Event, to highlight the improvements, showcase the park as a vibrant
greenspace, and thank funders and contributors. A less formal event was later organised to
mark the opening, branded as a Halloween celebration.
Other challenges overcome were the breakdown in relationships with the original Friends of
Hermitage Park group, and some contractual issues with the company responsible for the
Pavilion construction.
What difference has the project made to people and the community?
Stakeholders interviewed reported improvements made a positive difference to the park and it
is used significantly more. The park complements the attractions and amenities available to
local people and visitors to the town and it is included in the Helensburgh Tourist Trail app.  
Visitors interviewed and stakeholders who use the facilities, agreed the Pavilion offers
everything they think it should and enhances the park visit experience.
Schools use the park on a daily basis for education, recreation and fitness. The demonstration
garden is of particular interest, where school children undertake a complete food growing
cycle from sowing seeds to eating crops.  Volunteering opportunities have been provided for
people taking part in horticulture, general park maintenance and lime-mortaring courses. A
total of 24 attended the latter, were trained in how to use lime mortar to make wall repairs
within the park and War Memorial, and most subsequently became volunteers. 
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Executive summary 8 
The café operator felt the projections in the Council’s business plan had been optimistic but
confident of sustaining the operation even although costs and overheads have risen recently.
Through wildlife refuges, re-use of equipment and building materials, local food production,
LED lighting and the Passivhaus, a positive contribution is being made to carbon reduction. 
Community knowledge of heritage and the environment, including food production, has been
improved through the programme of events and voluntary sector organisations’ engagement,
schools’ use of the park, activities such as Magic Torch’s comic book exploration of heritage,
the Dandelion Scotland project, and 13 horticultural classes all with full attendance.
Investment in furniture and equipment has made the Community Room in the Pavilion more
‘hire friendly’, suitable for use by a wider range of groups such as University course classes, art
classes, craft fairs, art exhibitions and fitness classes. 
Outcomes delivered and impact
NLHF outcomes have been achieved as highlighted earlier.  The park and heritage is in better
condition and better managed. The park’s heritage is now better captured and recorded and
better interpreted and explained.  The park heritage-led regeneration brings additional
benefits beyond those outcomes and highlights include:
 increased participation in heritage and environmental activities such as the inter-
generational comic book activity and the successful horticultural classes
 increased volunteering opportunities in the park which support maintenance and activity
provision for others, such as voluntary sector activity, The Green Gym, gardening and
planting including food crops, working with lime mortar and supporting other park events.
 Increased physical activity, including use of the plaza for ‘free play’ and various outdoor
fitness classes 
 Improved understanding of the environment and increased knowledge of heritage through
events and signage
 Reduced social isolation as people gather and do things with others
 Improved health and wellbeing as people walk and exercise in the park a well as
participate in events and activities
 Improved diet as people better understand how food is produced and how to prepare it,
and
 Improved skills as people are trained in classes or are mentored by the park supervisor or
other volunteers.
Economic impact
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Executive summary 9 
The park heritage-led regeneration is having a positive economic impact, creating jobs during
the construction phase as well as attracting visitors and tourists to the area.  Most visitors to
the park are from Helensburgh, over 70% in our short survey held during a busy Easter period,
and probably a higher proportion over the course of a full year.  But a significant minority are
from outside the town showing it contributes to the appeal of Helensburgh as a destination. 
Comparisons though with previous years are difficult because of changes in the way visits are
recorded, and the non-typical Covid-19 years.  People-counter data suggests the number of
visits has doubled since work completed. The economic benefit to the town, and more widely
to Scotland, is measured through the direct spend on construction and the additional spend by
visitors to the park.  Estimates use national survey data and impacts calculated using standard
government multipliers. The figures show overall, the impact of visitor spend each year is: 
The construction phase of the project incurred expenditure of nearly £3.4 million which would
support 47 full time equivalent jobs for one year. 
Lessons learnt and recommendations
Many aspects that worked well have been identified and stakeholders gave some examples
they felt worked, such as:
 Having a Park Manager and Park supervisor facilitated the project delivery
 The landscape design and improved drainage works well 
 The Pavilion with its facilities is a simple but a popular and strong concept
 The remembrance garden is done well and has brought armed forces personnel support
 The management throughout the park development and council partnership work with the
Friends of Hermitage Park has been fantastic
 The UHI horticulture courses delivered in the park are popular locally
Economic impact £2.97 million in 2021
Supporting 45.6 FTE jobs
Total construction spend £3.4 million
Supporting 46.9 FTE jobs
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Executive summary 10 
 A maintenance manual has been developed and available to support sustainability
 The Friends of Hermitage Park are more established and will keep the focus on
improvements
 The kitchen/demonstration garden is popular with children and older people, and
Management of the Park is the responsibility of the Council Roads and Infrastructure Service,
and they will take on some additional duties when the Project Manager post ends. There have
been handover discussions and the Friends will play a role when it comes to events and some
other items, and this is set out in a Memorandum of Understanding.  The park will implement a
plan to:
 Continue providing a safe and attractive space for people to relax and exercise, 
 Highlight the climate change and environmental credentials and improvements made in
the park through a communication plan
 Promote biodiversity and continue to help mitigate the effects of climate change
 Play an ongoing role in heritage and environment through education and continuing to
attract and manage volunteers
More and varied public and themed events could be organised to bring people and generate
additional income to the park. Things being done or planned to ensure further improvements
include:
 Further integrating and promoting the park with the other regeneration and tourism-led
features across Helensburgh
 improved access for disabled people to the raised beds in the demonstration garden
 sponsorship for flower beds, memorial gardens and other areas of the park
 Marketing and communicating facilities in the park to people in Helensburgh and beyond
 Building a larger volunteer base through the Friends group, and
 Adding to the teen area that exists with a space that could accommodate sport activities,
and
 A covered bandstand is on the wish list as a future development project.
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Introduction and background 11 
Introduction and background
Summary
The heritage-led regeneration project took a bottom-up approach using extensive community
consultation to develop the master-plan and funding bids. The National Lottery Heritage Fund
(NLHF) awarded core funding to support the project, supported by smaller yet significant
allocations from partners to ensure the park and heritage is in better condition and better
managed. The park’s heritage is now better captured and recorded and better interpreted and
explained.  
 The specific objectives from the NLHF application were to:
 Carry out physical repair works to the built heritage features in Hermitage Park,
including the A-listed War Memorial, Japanese Garden, 18th century mill remains and
Victorian wishing well
 Reintroduce Victorian walkways and footbridges along the burn, with repairs to
drystone banking and bank stabilisation work
 Deliver the new Pavilion building which will act as a hub for the park, incorporating a
café, toilets, recreational space and activities space
 Redesign the recreational areas, creating a multi-use space for formal and informal
sports - the children’s play area was moved closer to the new Pavilion
 Install signage, interpretation panels, benches and LED-lighting
 Deliver a wide range of activities as per the Activity Plan
 Provide training opportunities (both accredited and non-accredited) for Argyll and
Bute Council staff, the Friends group, and other volunteers
 Deliver natural heritage improvements and provide learning opportunities related to
natural heritage
 Recruit a full-time Park Manager, and
 Implement a new management and maintenance regime to meet and maintain Green
Flag standards.
 The restoration of Hermitage Park fits with the redevelopment of Helensburgh and enables
a better strategic integration of the park with a rejuvenated town centre and esplanade
bringing benefits to the wider community.
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Introduction and background 12 
Introduction 
This is a final evaluation report for the heritage=led regeneration of Hermitage Park for Argyll
and Bute Council.  The report aims to meet NLHF requirements, to learn what worked and
consider ways the park could be further improved. 
Background to the park and location3
Hermitage Park covers an area of approximately 3.8 hectares. It was created in 1911, from the
grounds of the now demolished Hermitage House and extended in 1919 to include the former
Millig Mill.  The earliest information about the land that forms Hermitage Park is the reference
to Millig Mill in the Blaeu Atlas of Scotland of 1654. The three-storey mill was water-driven via a
lade from a pond under what was the tennis courts.  At the time, the mill was one of the largest
businesses in the town. The mill was demolished but remains still exist, including standing
parts, buried remains and artefacts, and three date stones. 
Hermitage House and surrounding land was owned by the Cramb family. In 1880 they sold an
area of land, on which Hermitage Primary School was built.  In 1911 the remainder of the Cramb
lands were acquired by the Town Council for use as a public park. Shortly after its acquisition,
a rustic timber bandstand was built in the park next to the Millig Burn and was a major
attraction. The house was used for several different purposes, including a WWI hospital but
was demolished in 1963.  Now, only the stone foundations of this exist.  The land from the
Cramb family, the park and the Millig Mill area became known as Hermitage Park. 
Within the park the ‘A’ Listed war memorial, designed by Alexander Nisbet Patterson, was
erected in the walled garden of the house in 1923. This war memorial and gardens hold the
annual Remembrance Day parade.  This has a special role locally for the large population of
armed services personnel and their families who live in and around Helensburgh. 
For most of the twentieth century the park was a beautifully cultivated public garden where
children could play and visitors (majority arriving from Glasgow on commercial steamships)
and residents could relax, play various sports, and listen to music. The park was considered to
be an important recreation asset and continued to be used and appreciated locally, although
use declined steadily over the years.  Hermitage Park was an underused asset with unrealised
potential. There was previously no interpretation in the park.
Over time, and with the limited resources Argyll and Bute Council could give, the park had
fallen into disrepair. Past and continuing reductions in resources resulted in a neglected and
overgrown appearance and poor condition of many of the important heritage sites within the                                                 
3 Hermitage Park Activity Plan 2015 
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Introduction and background 13 
park.  Pathways were in bad condition, severely washed away, the Pavilion had fallen into
disrepair and the toilets were out of use. There was no programme of events in the park.  
Figure 2 Location of park in relation to other features in Helensburgh
The programme and timescale
This project took a bottom-up approach, with extensive community consultation directly
informing the master-planning.  Local authority staff worked with the original Friends of
Hermitage Park group in the planning and design of the site, and how it would be managed.
Throughout the development phase there was consultation to understand views of local
people and listen to their concerns and needs. The consultation considered the views of
stakeholders, visitors to the park, the council's strategic plans for Helensburgh, and elected
members’ views.
Argyll and Bute Council submitted a first-round application for grant funding to the National
Lottery Heritage Fund in August 2013, with support from the Friends. This was successful and
development funding for an improvement project was granted by NLHF at the end of 2013.
The development work included different specialist skills, with consultants working together (a
list of contractors is included in the Appendix) and with council officers.
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Introduction and background 14 
A strap line for the park, ‘Growing our Park Together’ was adopted reflecting the inclusive
approach to pull in all people and groups.
Start date: 2013 (first round application)
End Date: December 2022, after an approved extension
Programme extension – an extension to the project was agreed because of Covid-19
restrictions.  The Activity Plan was not implemented fully during the Covid period and a further
12-month extension was needed.
Partners
Core funding (£2,333,300 grant from the National Lottery Heritage Fund) was secured,
supplemented by smaller allocations from other elements such as Sustrans funding to widen
the paths to make them more suitable for cycling and for a road crossing.  The NLHF core
funding was essential in attracting other significant funds from the public, voluntary and
private sector.   
Figure 3 complete and final funding summary
Funder Amount
Argyll and Bute Council £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
Management & Maintenance commitment £47,200
Other Council funding £173,317 
£3,932,134
Approved Purposes of the Grant Award 
Funding from NLHF was provided to ensure:
 The park and its heritage will be better managed,
 The park and its heritage will be in a better condition,
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Introduction and background 15 
 The heritage of the park will be better interpreted and explained, and
 The heritage of the park will be better identified and recorded.
Aim and objectives  
The heritage-led regeneration project was essential in restoring the key green space of
Helensburgh and a site of significant local heritage and amenity. The aim of the project was to
return Hermitage Park to a central role in the Helensburgh community as a place to relax,
exercise, meet and visit by restoring its most attractive and valuable areas of heritage
importance and adapting its facilities to meet 21st century requirements. The detailed
objectives were to:
 Carry out physical repair works to the built heritage features in Hermitage Park, including
the War Memorial, Japanese Garden, 18th century mill remains and Victorian wishing well
 Reintroduce Victorian walkways and footbridges along the burn, with repairs to drystone
banking and bank stabilisation work
 Deliver the new Pavilion building which will act as a hub for the park, incorporating a café,
toilets, recreational space and activities space
 Redesign the recreational areas, creating a multi-use space for formal and informal sports.
The children’s play area will be moved closer to the new Pavilion
 Install signage, interpretation panels, benches and LED-lighting
 Deliver a wide range of activities as per the Activity Plan
 Provide training opportunities (both accredited and non-accredited) for Argyll and Bute
Council staff, the Friends group, and other volunteers
 Deliver natural heritage improvements and provide learning opportunities related to
natural heritage
 Recruit a full-time Park Manager
 Implement a new management and maintenance regime to meet Green Flag standards
 Ensure key historic features are preserved for posterity
 Provide people-centred interpretation to bring the park’s heritage to life and ensure it is
valued, cared for and enjoyed
 Build a new pavilion with a covered deck overhang area for outside tables
 Re-site and reconfigure the Childrens’ play area  
 Create a demonstration garden growing fruit and vegetables with a bothy space
 Put in place an activity plan and extensive volunteer programme and interventions to
communicate and celebrate the park’s heritage, and
 Create better management of the plants and the landscape, to promote biodiversity,
provide habitats for wildlife and opportunities for learning.
The park complements other town developments
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Introduction and background 16 
Figure 4 Restoration work at Colquhoun Square
The restoration of Hermitage
Park fits with the timing of
the redevelopment of
Helensburgh and enables a
better strategic integration of
the Park with a rejuvenated
town centre and esplanade.
Argyll and Bute Council
began a programme to
promote regeneration and
economic development in
five of its waterfront towns of
Campbeltown, Helensburgh,
Oban, Rothesay and Dunoon
(CHORD), in 2008. Over £30
million was allocated to the wider programme.  
In Helensburgh’s town centre, a project was unveiled which created an Outdoor Museum in
Colquhoun Square. The project was designed in response to consultation with the people of
Helensburgh during the initial CHORD process. In addition, stepping stones created along the
grass area of the esplanade feature the most popular children’s names in Helensburgh, over
the years.  
There has been over £7 million of investment in regenerating Helensburgh town centre,
making transformational improvements to the town's public places, including:
 Wider pavements
 Better access to local shops
 New parking bays
 New street furniture, and
 Linking the front and the town centre.
This was delivered along with improvements to the esplanade redesigned in consultation with
the community to provide an exciting experience. That project provides facilities like a covered
events and performance place, a children’s play area, landscaped gardens and an informal
grassed area.
Figure 5 Helensburgh Esplanade improvements
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Introduction and background 17 
The park adds an additional
attractive key element of a
tourist trail from the
esplanade, through
Colquhoun Square to the
park and then on to Hill
House that ties heritage
together within
Helensburgh, it is included
on the Discover Helensburgh
App. 
Benefits to the community and local organisations
Regenerating the park, restoring the heritage providing the pavilion and the objectives listed
earlier was intended provide a neutral space where people can mix across groups including
Armed Forces families.  People will have things to do and the planned interventions will
increase social impact, environmental awareness and sustainability.
The park heritage-led regeneration project gave the council, voluntary organisations, charities
and schools the access to space to carry out activities. These activities have stimulated
people, improved their wellbeing and increased social cohesion.
The park is used by voluntary organisations and training providers to provide learning activities. 
The space is used to provide school children with a natural environment to play and learn in;
visitors, particularly during COVID where high numbers of people accessed space for physical
activity and there is an improved war memorial space to focus remembrance ceremonies
within.
Benefits to volunteers
The Friends of Hermitage Park fully participated with the council in attracting the funds. The
Friends group along with the Park Supervisor have been actively engaging with the council
and attracting new volunteers to support project activity within the park.
Training, developing and supporting volunteers is key to the long-term plans for the park and
is an important element of the Park Supervisor’s role.  For example, The University of the
Highlands and Islands Argyll (UHI), along with the Lime Mortar Training centre provided
practical and horticultural skills people can then pass on to others.  This experience will help
provide in-house training and allow the Friends to continue to develop and train people with
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18 
skills.  Partners such as the Alzheimer’s Society and Enable also use volunteers to deliver
support and horticultural opportunities to their clients within the park.
Method
The evaluation is based on NLHF guidance and involves a mixed-method approach to data
collection in this study. The different data sources referred to in this report are outlined below:
 Visitor interviews: Depth interviews with frequent and infrequent visitors. Sample: 10.
 Stakeholder interviews: Depth interviews with stakeholders. Sample: 18.
 Visitor survey: Interviewer led surveys that took place at Hermitage Park 11 to 14 April.
Sample: 192 
 E-survey of Friends of Hermitage Park, Sample 27
 Business interview with Park Pavilion proprietor, Sample 1, and
 Partner organisation internal data: Internal evaluation data from project partners.  
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The Regeneration of Hermitage Park
Summary
The Council successfully managed the project to completion with the project manager and
staff working alongside a steering group. The contract was split into three elements. 
a. The capital and restoration work, which included a significant amount of underground
work to deal with water run-off issues as well as the more visible objectives.
b. Building a Passivhaus Pavilion housing a café, toilets and community meeting room.
c. Develop and deliver an Activity Plan.
 The landscape element of the park restoration repaired built-heritage features 
 The play park was moved from a far corner of the park to outside the pavilion
 The new pavilion provides community meeting room, toilets, storage, Park Managers office
and a healthy eating café, designed to energy-efficient Passivhaus standards.   
 The programme had been well-managed by Argyll and Bute Council.
 Visitor numbers have doubled (to 146,000) since the park was restored.  
 The Interpretation strategy and associated works provide the park with informative and
inter-active signage. 
 UHI, schools and voluntary organisations like Enable continue to use the Park as a venue
for training courses. 
 The park is promoted through the Argyll and Bute website and on the Discover
Helensburgh app
 Hermitage Park first received the Green Flag award in 2020 and has met the high standards
required by the award scheme for 2021 and 2022.
 Covid-19 caused complications and delays, holding up construction, recruitment, leasing
the café, delivering the activity plan and working with volunteers. It also led to some post-
lockdown reluctance to participate in some of the group activities.  
Management and delivery of the project
The Friends of Hermitage Park (Friends) was committed to bringing the park back to its former
glory and worked with the Council in developing the original approach to the NLHF for
funding. 
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The Regeneration of Hermitage Park 20 
The application and subsequent delivery of the park renovation was successfully managed by
Argyll and Bute Council. The Council set up and worked closely with a local steering group
(which included the Friends of Hermitage Park) who contributed to the design and
development of the park. This group did some useful work in getting the project up and
running and bringing their ideas to the fore.  
The appointment of a Park Manager using NLHF funds was key to getting the park developed
after the restoration.  Continuation funding for this post will be sought when the current
funding period expires on 31st June 2023. A comprehensive handover plan has been drawn up
by the council, setting out responsibilities for the ongoing management and maintenance of
the park and activities to ensure a viable, sustainable future.
The Council appointed a Park Supervisor in 2018 to help maintain the park and work with
groups using it. This is the only such post in the Council, reflecting its level of commitment to
Hermitage Park. Management and maintenance of the park is shared between the Park
Manager, the Park Supervisor and staff from the Council’s Amenity Services. 
Park regeneration
Figure 6 Millig Mill
The landscape team
(Hawthorn Heights Ltd)
consolidated the remains of
Millig Mill. Also, the war
memorial and the memorial
garden were restored (see
case study). 
We reported earlier that
importantly, the ‘A’-listed War
Memorial identified as “at
risk” is no longer on the risk
register. As stated before, this
war memorial and gardens
hold the annual Remembrance Day parade.  This has a special role locally for the large
population of armed services personnel and their families who live in and around Helensburgh. 
Many hundreds of people attend this ceremony annually.
The overall path network was transformed.  Much of the investment is hidden underground
but this park regeneration work brought significant improvement to drainage utilising SuDS
(Sustainable Drainage System) and adding lighting to the main paths is a key part of the capital
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The Regeneration of Hermitage Park 21 
works. Lucy boxes installed around the park provide flexible opportunities to stage events in
the park.  Regeneration included the repair of secondary paths and the five foot bridges that
cross the burn, the repair and, in places, rebuilding of the drystone banks of the burn together
with bank stabilisation works. This brought an unusable path network up to a fantastic
standard.  Further bank work will form part of future volunteer activities. 
The former pleasure ground and gardens were restored, including the Japanese Garden,
increasing the biodiversity through adding wildlife-friendly plantings and creating habitat piles.
Outside the Pavilion, designed by Hoskins Architects and built by Stewart and Shields, a multi-
use lawn was incorporated that can facilitate play and events.  This was developed with
spectator facilities on a bank of steps around the paved area known as “the plaza.”  This plaza
is a key feature, popular and heavily used for informal play, as an event space, as a learning
space and an activity space.
Plans to have fountains on the plaza
that could be turned on and off were
abandoned due in part to budget
restrictions for their ongoing
maintenance costs but also because
changing standards in water
treatment meant it became no longer
practically possible to include this
feature
The landscape element of the park
restoration involved additional
physical repair works to the built
heritage features in Hermitage Park,
as outlined in the second round
application. This included the
Japanese Garden and Victorian wishing well. The physical regeneration works are complete
and all aspects of the build contracts are now signed off. All snagging works highlighted have
been completed and also signed off.
One simple element introduced during the restoration work was to lower the height of the
hedge by the main road, allowing local people to see into the park, providing a more
encouraging and welcoming view.
Figure 7  Previous poor state of path network
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The Regeneration of Hermitage Park 22 
Figure 8 Improvements to the burn 
Planting
Planting has taken place in the formal beds in the main plaza area and on the approaches to
the Pavilion, although consolidation and maintenance of planting is proving to be a challenge
due, in part, to the high levels of use.  As part of the design stage, consideration was given to
the style and maintenance requirements of planting, to ensure the park could be maintained.
The Park Supervisor and park volunteers alleviate this and a final planting programme for the
front of the Pavilion and the memorial garden is now complete. 
Play
The Childrens’ play area was moved to the main recreational and pavilion area.  There was
reuse and replacement of play equipment, some of which was designed in partnership with
local children and schools. The plaza area and the children's play area are complete and
continue to be extremely busy.  In tandem with the cafe now being open, the cluster of
activities in this area act as a ‘honeypot’ for the Park.  
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The Regeneration of Hermitage Park 23 
The large open area on the plaza is extremely popular with cyclists, children learning to cycle,
skaters, skateboarders, families, the local schools, and for fitness.
Figure 9 Children's play area at Hermitage Park
War memorial
Successful improvements were made to the ‘A’-listed war memorial itself, gates, paths, walls
and gardens under the direction of a specialist heritage conservation architect. There is some
final work to be completed on pointing to the west wall. Lime mortar volunteers will repoint
the walls and the park can draw on the active involvement of The British Legion volunteers,
private sector partners and the MOD who will enable this.  For example, staff from Lockheed
Martin are helping to maintain some of the flower beds as part of their Volunteering in the
community programme.
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The Regeneration of Hermitage Park 24 
Figure 10 Hermitage Park War Memorial 
Case study - Helensburgh War memorial 
The War memorial was designed by Alexander Nisbet Patterson who was a town councillor as well as being one of
the Glasgow Boys group of artists.  He suggested the old walled garden of Hermitage House, already a public park,
as the ideal location. The monument is on a raised platform and in front stretches a long lily-pond, which for Health
and Safety reasons has been kept empty for many years. 
The garden, which has yew trees, roses, and flower beds, is maintained by Argyll and Bute Council. Repairs to the
walls were conducted a few years ago when Helensburgh Heritage Trust obtained a grant from Babcock’s at Faslane. 
The memorial, walls, gate, paths and other elements of the garden were improved during the renovation work.  Part
of the west wall remains to be re-pointed and fully restored. 
Hermitage Park is an important heritage asset to the people of Helensburgh, and the A-Listed war memorial
and gardens play a special role in the Remembrance Day ceremony and to the large population of armed services
personnel and their families who live in and around Helensburgh. Together Faslane, Coulport and the Garelochead
Training Camp make up the largest naval base in the UK This memorial is a central feature during the annual
Remembrance Day ceremonies that are attended by up to 600 people. The newly established Helensburgh branch
of the British Legion are helpful partners in managing and promoting the War Memorial. 
This war memorial could be entered into the Large Community With Gardens category of the Legion Scotland best
kept war memorial campaign. The primary aim of the Best Kept War Memorial Campaign is to foster public
awareness of War Memorials, and to encourage a high standard of continuing maintenance by Local Authorities.
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The Regeneration of Hermitage Park 25 
Passivhaus Pavilion and its objectives
Figure 11 Pavilion incorporating cafe and community rooms
The Pavilion is critical to the future of the park.  It will play a key role in helping the council
maintain the park and promote heritage. Rental income from the café and renting the
community meeting space to UHI, art clubs and others will allow the Park to generate income. 
An earmarked reserve in the Council budget system ring fences the income. All costs also
come out of this ring-fenced budget, and the aim is to generate a small surplus each year
which will carry forward across financial years.
The Pavilion will help reduce council repair costs and reduce the environmental impact
through the various renewable elements built into the structure. 
Figure 12 The old pavilion
Built to Passivhaus standards and housing a
community room (available for rent), a café facility
(leased to an external operator) and public toilets
managed by the café proprietor, the new Pavilion
was handed over to Property Services in February
2021. The café facility has been successfully let to
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The Regeneration of Hermitage Park 26 
Arran Foods Ltd. who run The Park Pavilion café from it. 
The Passivhaus standard is met by including triple glazed windows, a PV array on the roof, an
air source heat pump, extensive insulation, and a heat recovery system which capture heat
generated within the building (including the café) and then filters and recirculates the heat
through the building. The cost of the pavilion, as per the final certificate, was £958,041. 
How was it delivered?
The Pavilion was designed to Passivhaus standards. This is a building standard that focuses on
creating energy-efficient buildings with superior indoor air quality and comfort. The goal of
Passivhaus is to reduce the energy consumption of buildings while maintaining a comfortable
and healthy indoor environment.
The Passivhaus standard is based on five principles:
Case study – Hermitage Park Pavilion 
The Pavilion plays a key role in providing a central hub for the park set at the heart of the main recreational facilities
and is a much-needed covered space for a variety of activities that will support the Activity Plan and training,
learning and event activities. 
It provides community meeting room, toilets, storage, bothy, Park Manager’s office and a healthy-eating café with
fresh produce and healthy eating options for park visitors. The café provides an attractive destination
café/restaurant within the park that meets the needs of both day visitors and families looking for a coffee and more
formal dining experiences.  
There is outdoor seating and having the café in the park attracts many people who otherwise may not visit. The
café has capacity to accommodate approximately 42 to 52 people. And there is space for 32 customers outside.  It
also has a kiosk to serve from and this opened up during COVID lockdown.   
The building was designed to Passivhaus standards. The goal of Passive House is to reduce the energy consumption
of buildings while maintaining a comfortable and healthy indoor environment. Passive Houses typically use 75-90%
less energy for heating and cooling than conventional buildings. Challenges with the building contractor meant
that full certification has yet to be achieved. 
The community meeting rooms are used for various events and training. The capacity of a community meeting
room can vary depending on the layout and purpose of the space. However, if the meeting room is intended for
standing-room-only events it could accommodate around 27 to 36 people. Theatre-style it could hold around 36 to
45 people.  And if the meeting room is arranged with tables and chairs in a classroom-style layout, then it could
accommodate around 22 to 27 people depending on furniture arrangement, presence of additional equipment, and
any specific requirements for the event.
Communication and marketing will optimise the potential and income the space can generate for the park.
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The Regeneration of Hermitage Park 27 
1. Super Insulation: Passivhaus are built with highly insulated walls, roofs, and floors that
significantly reduce the amount of heat loss from the building.
2. Airtightness: Passivhaus are designed to be extremely airtight, which helps to prevent
air leakage and the associated heat loss.
3. High-performance windows: Passivhaus use high-performance triple-glazed windows
to help reduce heat loss and gain.
4. Thermal bridge-free construction: Passivhaus are designed to minimize thermal
bridges, which are areas of the building where heat is easily transferred between the
interior and exterior.
5. Mechanical ventilation with heat recovery: Passivhaus use mechanical ventilation
systems with heat recovery to maintain a constant supply of fresh air while recovering
the heat from the outgoing air.
To achieve Passivhaus standard, a building must meet strict energy performance targets,
measured by airtightness, energy consumption, and indoor air quality. Passivhaus typically use
75-90% less energy for heating and cooling than conventional buildings, which results in
significant energy savings and lower carbon emissions. The Council has received confirmation
that the building meets and exceeds Passivhaus specifications and is now progressing the
formal accreditation.  
Figure 13  Location of pavilion in the park
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The Regeneration of Hermitage Park 28 
Café within the pavilion
The café was handed over to the operator in April 2021. and started operating as a business in
May 2021, initially as take away only due to pandemic restrictions. The first three months were
rent free to enable his start up, and the tenant walked into a fully fitted out kitchen with all
equipment in place. It then opened for indoor service in November 2021. 
The café provides an attractive destination café/restaurant within the park that meets the
needs of both day visitors and families looking for a coffee or a more formal dining experience.  
Figure 14 Cafe layout within pavilion
There is outdoor seating and having the café in the park attracts many people who otherwise
might not visit. 
The café proprietor feels the park’s attractive location is of commercial benefit to the café but
that trading over the next two years may be a case of ‘keeping their heads above water’
because of increases in costs (energy, food). 
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Park improvements and activities 29 
Park improvements and activities 
Summary
 An Activity Plan was successfully implemented
 Visitors report they have seen a big difference in the park since its restoration
 Visitor numbers have doubled since the work was completed and it was a key asset during
Covid
 The park complements the attractions and amenities available to local people and visitors
to the town.  
 The pavilion offers everything people think it should – a good café and social space
 The outdoor plaza area offers a range of activities
 Educational establishments are key partners
 People were trained in how to use lime mortar essential to make wall repairs 
 Volunteers deliver support to community participants and help maintain the park
 Active engagement with various groups to interpret the park particularly young and older
people
 The redesigned park is working well
 Through wildlife refuges, re-use of equipment, local food production, LED lighting and the
Passivhaus a positive contribution is being made to carbon reduction.
Activity Plan
The activity plan sought to engage with various groups leading to:
 Local schools using the park regularly
 UHI delivering accredited training in the meeting room and at the park
 Schools having areas in the demonstration garden
 Alzheimer’s Scotland using the demonstration garden to grow crops
 The British Legion are heavily involved in supporting the War Memorial
 Completion of a volunteer bothy
 Providing training in horticulture and lime mortar repair to volunteers
 Art club running lessons at the park, and
Many various other activities have taken place including:
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Park improvements and activities 30 
 A Halloween themed event on the 29th of October 2022 was attended by over 500 people
 Hermitage Primary School have continued to use the Park on an almost daily basis, for PE,
outdoor education as well as secondary schools and scouts using the park
 A series of art as well as horticulture and floristry classes are run in the community room
 To explore theme of heritage, art and learning, Magic Torch ran outreach workshops on the
park’s heritage encouraging people to explore the heritage of the park and the wider
Helensburgh area through storytelling, narration and comic book art.
 Friends collect memories through the Facebook page
 A young person with learning difficulties had a work placement under the Employability
Fund
 Summer holiday events took place
 Regular planting and weeding by the Friends around the park and demonstration garden
 Outdoor classes looking at wildlife in the park
 Tai Chi classes held in the park
 The Green Gym operated in the park
 For a while Fitness classes were delivered by SOS Fitness and Live Argyll continue to use
the park
 A lighting and music event was held in March 2022 as part of the ColmCille 1500
celebrations
 A free for all plant giveaway for Dandelion Scotland attracted 300 people to the park in
June 2022
 Discover Helensburgh featured the park in their app of themed trails
 As part of the Councils COP26 programme, a number of sustainable craft events were
organised in November and December 2021 to run from the Community Room in the
Pavilion.
 A young person had work experience for 6 months through the Kickstart scheme.
 The park manager gained a Carbon Literacy qualification and the supervisor attended a
working with volunteers course.
 The Park supervisor provided training to volunteers and council staff.
Management and staff
Generally, with minor exceptions, stakeholders and survey respondents feel the overall
programme has been well-managed by Argyll and Bute Council. 
The Park Manager was appointed and has been working successfully with the council staff.
This NLHF-funded post ends on 30th June 2023. However, the Park Supervisor, appointed in
2018, will continue working with volunteers and organisations as a key part of the role. The
position of Park Supervisor is the only site-dedicated post of its kind within the Council and
emphasises its commitment to Hermitage Park’s future.  
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Park improvements and activities 31 
Engaging audiences with heritage
Figure 15 Interpretation board
Before the project there were around 62,600 visitors
each year to the park.  Numbers for 2021 show visits
have more than doubled (146,000) since the park was
restored. 
Mechanically-wound interpretation boards (designed by
Campbell and Company) at strategic locations show
pictures, text and use recorded voice to tell visitors
about the places in the park.   These are effective and
actively engage the visitor..
There was agreement among those interviewed that
signposting within the park was adequate, with
references to the signposting being good or “what you
would expect in a park”.  
There was however some criticism of the shortage of
external signage, so access to the park can be difficult to
find for non-locals.  As the park is on a main road into the
town, more and improved signage would encourage drop-in visits.  
Staff training
Numerous opportunities for staff training were undertaken and included the Park Manager
attending a course to gain his Carbon Literacy qualification, and the Park Supervisor attending
a course on Working with Volunteers..  The park supervisor has also delivered horticultural
training to council staff.
Communications and promotion
The park is promoted through the Argyll and Bute website, giving information on the facilities,
the Friends of Hermitage Park group and ways in which people can get involved as volunteers. 
Invest in Argyll has a website link to the Hermitage Park Regeneration.4 The Park Pavilion café
has its own dedicated website (www.theparkpavilion.com).                                                 
4 https://investinargyllandbute.co.uk/hermitage-park-regeneration/
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Park improvements and activities 32 
There is also a Friends of Hermitage Park Facebook page where Friends of Hermitage Park
took the role of communicating with the general public on project progress.  Information on
the park development was also provided through articles in The
Helensburgh Advertiser.
Friends of Hermitage Park Group
Friends of Hermitage Park started life in 2011 with a few volunteers
and a vision for a restored Hermitage Park fit for the 21st century.
Working in partnership with Argyll and Bute Council they helped to
achieve the NLHF grant. The original office bearers stood down when this
principle aim was achieved and were replaced by new trustees, with fresh impetus to take
things forward to the next stage. The current group of Friends has taken on the role of
managing activities in the park and stimulating developments and improvements. 
Figure 16 Figure 15 What have “Friends “used the park for (n = 25))
Almost all (93%) of the Friends live in
Helensburgh and heard about the group either
through stories in the local newspapers or
through word of mouth. When asked what
they use the park for they stated reasons
including ‘relaxation’ and ‘exercise’, but the
most popular use cited is to visit the pavilion
café (81%) (see Figure 16 below). The Friends
are committed to raising more funds for the
long term sustainability of the park and have
set up a Hermitage Park Development Fund.5 
Green Flag award progress
The Green Flag Award is a recognition given to parks and green spaces that meet certain
criteria related to environmental standards, sustainability, and community involvement. The
award scheme was launched in the UK in 1996 and has since spread to other countries around
the world. To receive a Green Flag Award, a park or green space must meet certain standards
related to management, environmental sustainability, community involvement, safety, and
access. Parks are assessed by trained judges who evaluate the site based on a set of criteria,
and only those that meet a high standard in all areas receive the award.                                                 
5 https://www.argyll-bute.gov.uk/friends-hermitage-park
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Park improvements and activities 33 
Receiving a Green Flag Award reflects positively on a park or green space's contribution to the
environment because it shows the site is well-managed and maintained to a high standard,
with a focus on sustainability and community involvement. Green Flag parks are places where
visitors can enjoy the benefits of being in nature while also learning about environmental
conservation and sustainability. The award also encourages continuous improvement, as parks
must maintain their standards to retain the award. 
Hermitage Park first received Green Flag Status in
2020 and maintained the standards required by the
scheme to secure consecutive annual awards in
2021 and 2022. Green Flag Status was a condition of
the NLHF grant funding though is a useful award to
maintain beyond this project. 
Impact of Covid-19
The Park was, for many, a lifeline during the pandemic and was extremely busy as people
used it for their daily exercise – and re-established itself as a key local asset. 
The Pavilion café lease was handed over in April 2021 and it started operating as a business in
May 2021, initially as take away only due to pandemic restrictions..
The café seats customers outside and has a kiosk which they opened during restrictions. The
Pavilion building was mostly complete before the pandemic but the associated activity plan
was delayed. Although the project lost a head of steam, the park was exceptionally busy
during Covid-19.  The café business was affected by staff sickness or people in isolation.
The previous Park Manager left just before Covid and because of a council-wide recruitment
freeze there was a gap until the new park manager was appointed in August 2020. The interim
role was taken up by an existing staff member alongside other duties as required during the
Covid period. 
Use of the park
Stakeholders interviewed said the improved park has made a difference to the numbers using
it.  The path infrastructure is more comfortable for people to navigate. Now it is well used as a
vibrant park and a place where people gather. The toilets in the pavilion are essential and
ensure more people can use the park than otherwise would do. Stakeholders who deal with
dementia sufferers report their clients say that they feel more needed and wanted when
participating in events within the park.
“The difference is like night and day”
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Park improvements and activities 34 
From the visitor survey we identified people come to the park to use the play area and/or to
enjoy the park with family and friends. Of those who do come to the park, 63% attend with
children.
The largest proportion of users (57%) are aged 31-60.
Figure 17 Age of park users (n:192) 
A significant proportion (68%) identify as female. Observation, and stakeholder interviews
confirmed parents meet and bring children after school to the park, where children can play
while the grown-ups meet at the Pavilion for tea/coffee.  The large open area on the plaza is
extremely popular, with bikes, skaters, skateboarders, families, the local schools and fitness.
Figure 18 Watching the kids play after school
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Park improvements and activities 35 
Over 400 children from Hermitage Primary use the park regularly (weekly) with one teacher
interviewed describing it as “invaluable – almost an extension of the school”.
Over the course of the calendar year 2021, a total of 124,676 pedestrian visits were recorded.
Park management estimates that another 20% of visitors arrive by car taking the total to
149,611. This is significantly more than the target in the NLHF application of 78,048.  Most
visitors to the park are white, with 7% from minority ethnic communities in the survey. 
Figure 20 Data from people counters over one year 2021 
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
20000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Monthly visits (pedestrian arivals)
Main entrance Grant Street Victoria Halls Victoria Road
Figure 19 After school in the park
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Park improvements and activities 36 
Of users surveyed, 9% stated they have a disability although the figure for people with a
disability among the Friends group is higher at 26%. This latter group includes 74% of people
who are over 60.  22% of visitors surveyed were from outside Argyll and Bute.
Figure 21 Where people come from (n:192) 
Fit with other regeneration projects in Helensburgh
Hermitage Park forms part of a local green network and sits on a Helensburgh Trail that
includes:
 The Pier
 West Bay Esplanade
 Colquhoun Square and the outdoor museum
 Hermitage Park
 Hill House at the top of the hill, and
 John Muir Way (passes nearby)
Among the Friends group, most were aware of the development of Helensburgh Pier. But only
52% were aware of the Helensburgh Conservation Area Regeneration Scheme (CARS). This
seems quite low considering most Friends are local and may suggest these initiatives haven’t
been marketed widely or in ways that would be seen by all Friends demographic groups.
We also asked visitors to the park if they were aware of the other regeneration projects in
Helensburgh. Of those surveyed, 60% were aware of redevelopment of the West Bay
Esplanade and 55% were aware of the Conservation Area Regeneration Scheme (around
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Park improvements and activities 37 
Colquhoun Square).  The park sits alongside the John Muir Way running from Helensburgh to
Balloch. The trail starts/ends in Helensburgh and runs to his birthplace in Dunbar.  The park
complements the attractions and amenities available to local people and visitors to the town. 
So, this makes a visit to Helensburgh a more attractive option for visitors from outside
Helensburgh.
Use of the Pavilion and café 
Of visitors interviewed, 72% said they use the café at some point during visits. Responses to the
Friends of Hermitage Park survey show 81% saying they visit the park café. In terms of regularity
of visits to the park, 29% said they visit weekly and over 50% visit monthly. Over the last year,
the proprietor reports having experienced increasing costs (ingredients, raw materials and
staffing) which has led to prices going up significantly.  According to the proprietor, customers
appear to understand and accept this as it hasn’t yet affected trade.  Custom tends to be
strongest at the weekends though it is difficult to detect distinct patterns. For example, on a
rainy day the park and café could be busy and on a good sunny day business could be slow. 
It was anticipated room hire would be marketed by the council. When the Park Manager
leaves, it will be important for everyone to be clear who has responsibility for managing the
room hires and plans for this are now in place.
Is the Pavilion meeting its potential?
Of the 10 visitors interviewed in more depth, many stated the Pavilion offers everything they
think it should. In particular, specific positives were noted such as:  
Figure 22 Children's craft classes in the meeting room
 The pavilion is a “bonus for the park”
 The pavilion is a “great social space”
 It is ideally located beside the play park
 It has comfortable and useful facilities 
“It’s a brilliant asset for the park”
In addition, catering was praised in terms of the
quality of food/drink and prices representing
good value for money. Other positives were
identified, including:  
 The Pavilion being a comfortable and modern building 
 The tables outside being ideal for those watching their children, and 
 That the Pavilion is used by organisations for a number of purposes 
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Park improvements and activities 38 
As a result, 94% of respondents believe the pavilion is
offering everything they think it should. And are very
satisfied with their visit.
Impact on council maintenance and sustainability of the
park 
It can often be the case that investment in improvements
and infrastructure means an increased cost of maintenance. 
Argyll and Bute Council has agreed an annual maintenance
budget to support the Park Supervisor post and
programmed maintenance activities throughout the year.
This budget is protected from cuts for a period of 10 years,
to ensure adequate maintenance and that Green Flag
standards can be maintained. Therefore the park
regeneration protected the current level of maintenance
spend in the Park.
Education and Training
UHI continues to use the Park as a venue for the practical
elements of their horticulture course. Local schools also run woodcraft courses within the park.
Local schools such as Hermitage Primary boost the park’s education and partnership
credentials by using it as a resource and venue for education. 
The Scottish Lime Centre delivered two Assured Quality courses where 24 people were
trained in how to use lime mortar, an essential skill needed to make wall repairs within the park
and War Memorial. As a condition of attending the training course, people were asked to help
repair the walls in the Park and can pass that knowledge on to others.
Volunteering 
Figure 23 Gates to the war memorial garden
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39 
The Friends of Hermitage Park
attract and work with volunteers
to pick litter, plant and maintain
the park. Hermitage Park offers a
variety of potential volunteer roles
in a pleasant and accessible
environment such as:
 Gardening volunteers
 Tour guide volunteers
 Event volunteers
 Groups and schools
volunteers
 Historical research
 Administration, marketing and
social media, and
 Project volunteers.
Partner organisations such as Enable and Alzheimer’s Scotland bring their clients to the park
for art therapy and horticulture, supported by their own volunteers.  
The British Legion also brings armed forces personnel to carry out repairs within the war
memorial garden.  
Figure 24 Alzheimer’s Scotland work on a raised bed
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Impacts and outcomes 40 
Impacts and outcomes
The project and its objectives has evolved over the eight years since the application was made
to the NLCF. As the project has developed and evolved, different funders and user groups
have been involved. Expectations have also evolved with this dynamic – and ground-up –
approach so the project now measures its progress against a set of social, economic and
environmental aims. These have been captured in summary in the logic model (fig X) 
A range of heritage, social and economic objectives achieved
The project aimed to address a range of issues, some longstanding, which was putting the
park’s heritage at risk, and lost opportunities to engage local people, provide social benefits,
and contribute to the wider regeneration of Helensburgh. 
These objectives are summarised in the broad outcomes agreed for the project: 
Hermitage Park and its Heritage will be
better managed  Appointing dedicated staff to manage the park and
ensure it is properly maintained. Any restoration and
improvement work will therefore be sustained. 
Hermitage Park’s heritage will be in
better condition Providing adequate maintenance resources over an
extended period to ensure management, maintenance
and Green Flag accreditation.
Replacing dilapidated visitor facilities with a multi-use
pavilion and hub space. 
The heritage will be interpreted and
explained Addressing the lack of engagement with local people
through interpretation and promoting the rich heritage
of the park. 
The heritage will be identified and
recorded Alongside restoration, the heritage will be recorded
including a digital plant database, bringing features
back to life, including Millig Mill and ongoing recording
of the natural heritage in conjunction with schools.
People will have developed skills Staff and volunteers will participate in training to enable
sensitive upkeep of the heritage assets and develop a
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Impacts and outcomes 41 
longer term skills bank. Apprentices will be a part of the
restoration work. 
People will have learnt about heritage Involving local people in heritage, learning, outdoor
activities, sports and recreation.
People will have volunteered time Providing more opportunities for well-managed and
rewarding volunteering 
Providing more volunteering opportunities particularly
associated with gaining new skills and supporting park
maintenance.
The local community will be a better
place to live, work and visit Making Helensburgh a more attractive place to live and
work, helping address declining population, and fewer
tourist visits. The project will actively support the
Economic Development Action Plan. 
Environmental impacts will be reduced
The Passivhaus Pavilion will contribute to a very low
carbon footprint, as well as better selection and
management of plants to provide habitats.
The project will improve social cohesion
More people enjoying green space 
The park’s facilities provide the opportunity for inter-generational and family-oriented activity,
bringing young and older people together. Park visitors and stakeholders report that they
mingle and chat around the pavilion and patio/playground area, with 95% saying they feel
there is a good community spirit in the area (Figure 25). Through the work of partner
organisations including UHI Argyll, Alzheimer’s Scotland, British Legion, Enable, and Primary
Schools volunteers are delivering various activities and gardening opportunities for many more
young and older people.   
Figure 25 Community spirit
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Impacts and outcomes 42 
Park users will be part of a healthier and more active community
More people attending the park and taking part in activities will lead to a healthier more active
community. Figure 26 below shows a significant proportion of users surveyed (75%) felt the
park had a ‘great impact’ on their physical wellbeing. 
Local people, particularly young people, are involved in park activities such as the allotments
and raised beds. Voluntary organisation groups and schools have reported people now being
more appreciate of where their food comes from.
Some primary school children believed food came ready wrapped from Sainsburys
Linked to the outcome above, stakeholders reported people and young children who engaged
in activities in the park now show more understanding of how food is produced and are more
inclined to try fresh fruit and vegetables. 
My child said he didn’t like strawberries but he ate them in the market garden. I was delighted
– I’ll buy them in future.
The outcomes above are short and medium term, delivered as more people participated and
enjoyed the park and continue to attend. It can be seen from the Theory of Change that as
these outcomes are achieved, they will lead to longer term outcomes.
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Impacts and outcomes 43 
Figure 26 Impact on physical wellbeing
Place-Based: Hermitage Park Evaluation
Improved health and wellbeing
Visits to green spaces, such as park and gardens, have been associated with mental wellbeing
benefits. Examples include:
1. Reduced stress and anxiety: Exposure to nature has also been linked to decreased
symptoms of anxiety.
2. Improved mood: Being in nature has been shown to boost positive emotions and
improve mood.
Three-quarters of visitors to Hermitage Park surveyed (77%) said visits to the park improved
their mental wellbeing to a ‘great extent’. A similar proportion (75%) say it improved their
physical wellbeing to a ‘great extent’. 
Of the Friends of Hermitage Park survey group, 58% reported visits had ‘some impact’ while 23%
reported it impacted to a ‘great extent’ on their physical wellbeing. Almost half (45%) of the
Friends of Hermitage Park surveyed reported their visit impacting to a ‘great extent’ on their
mental wellbeing with 47% saying it had to ‘some extent’. Visitors reported a greater impact on
their physical and mental wellbeing than Friends, but current data doesn’t provide any
evidence as to why this may be. Future visitor and Friends surveys could explore this further
through additional questions and cross-analysis of demographic groups, regularity of visits etc. 
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Impacts and outcomes 44 
Figure 27 Park impact on mental wellbeing (n:192)
People view the park and access to open green space positively, with 97% of visitors
interviewed stating the park enhances their quality of life. When asked how much value they
place specifically on Green Space, 89% said ‘great value’. This chimes with responses to the
survey of the Friends group where 89% ‘strongly agree’ the park enhances their quality of life
and 93% specifically stated they place ‘great value’ on the park green space.  
The park’s heritage will be better managed and environmentally sustainable
Most stakeholders interviewed thought the project was well-run and well-organised by the
Council staff, with good community involvement including input from the local steering group,
Friends of Hermitage Park, local children, schools and older people.  
Increased understanding of the environment and heritage
More visits are being made allowing people to have the opportunity of experiencing the park
environment. Key stakeholders reported bringing groups to the park and engaging them in
activities, such as work on the market garden, that allowed people to appreciate the natural
environment. The improved signage and events helped people appreciate local heritage and
the understanding of the park within the local context.
The park’s location close to public transport, and a limited parking area, encourages visits that
are environmentally friendly. The survey found that around 80% of visitors access the park on
foot, Contributions towards net zero are made through:
 Providing a safe and attractive local place for people in Helensburgh, reducing the
numbers of car journeys they might make out of the town.  
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Impacts and outcomes 45 
 Installing wildlife refuges promotes biodiversity and the plants and trees within the park
help mitigate the effects of climate change.
 Re-use of play equipment when the playground was relocated.
 Using existing leftover stock of granite sets from the construction of Colquhoun Square at
Hermitage Park. During the construction of the patio area outside the pavilion.
 Installing a green moss roof and solar panel on the bothy, reusing materials such as
windows and doors, and filtering rainwater into the existing SUDS system . 
 Adopting a zero-carbon ethos in training programmes run at the park for schools and
others.
 Producing food locally, shortening supply lines.
 Using LED lights in the park to reduce energy consumption
 Reducing electricity needed for the Passivhaus with PVs and an air source heat pump 
More volunteers gaining more skills
There is a core group of Friends which has attracted, and works with, a large number of
volunteers (over 50) and park users.
The park provides a range of activities where members of the community – adults, children,
organisations, and formal volunteers – can gain valuable skills and experience, for example:
 organising, delivering and managing activities
 training courses such as horticultural skills, lime mortar techniques
 participating in other events/activities (gardening, food production etc)
These opportunities for
learning useful skills
increase the
community’s capacity to
deliver more events and
training, contributing to
the ongoing success of
the park and the wider
community through an
active events
programme and
volunteer base.
Figure 28 Flower arranging class in the community meeting room
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Impacts and outcomes 46 
Figure 29 Logic Model 
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Impacts and outcomes 47 
Providing a space and support to try new things and experience the environment stimulates
people. Two people moved into employment as a result of the restoration work, over and
above the Park Manager post created.  One person moved on after training at the park to work
at Geilston House (a nearby National Trust for Scotland venue) while another picked up work
with the council.  
Trainers reported providing taster sessions and introducing people to the park encouraged
people to move on to other training programmes. The achievement of these outcomes
suggests continued use of the park and participation in the activities within the park will lead to
medium term outcomes highlighted in the Logic Model.
Economic and wider impacts
The park refurbishment is having a positive economic impact, creating jobs during the
construction phase as well as attracting visitors and tourists to the area. Most visitors to the
park are from Helensburgh, 73% in our short survey and probably a higher proportion over the
course of a full year.  But a significant minority are from outside the town showing it
contributes to its destination appeal. 
Figure 30 Where do you live? (n:192)
In our snapshot survey over the Easter period in 2023, 25% of people responding were from
outside Helensburgh – reflecting a seasonal peak for visiting friends and relatives.  Of these
visitors, the mean figure for staying in Helensburgh over the course of a year is 1.7 nights. 
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Impacts and outcomes 48 
Figure 31 How many nights would you stay in Helensburgh
Comparisons with previous years are difficult because of changes in the way visits are
recorded, and the non-typical COVID years. However, people counter data suggests the
number of visits has doubled since work was completed. The economic benefit to the town,
and more widely to Scotland, is measured through the direct spend on construction and the
additional spend by visitors to the park. Estimates use national survey data and impacts
calculated using standard government multipliers. 
The economic impact of a restored Hermitage Park has been assessed in three ways:
 the impact on the economy of overall project expenditure: mainly the construction costs;
 the impact on the economy of expenditure resulting from the park operation: mainly
involving the spend in the area by visitors to the park; and
 the effect this expenditure has on employment – in effect the number of jobs supported by
the additional economic activity. 
Overall, the impact of visitor spend annually is: 
Economic impact £2.97 million in 2021
Supporting 45.6 FTE jobs
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Impacts and outcomes 49 
Visitor impacts are calculated using data from counters showing annual visits have increased
since the project started, alongside the survey conducted for this study in April 2023. However,
some of the data we are using needs to be treated with caution because of anomalies caused
by COVID.  This means data collected between 2020 and 2022 is liable to be skewed by
changes in visitor behaviour and the loss of key data sets as research programmes were
suspended.  We can calculate the effects at Scottish level at this stage. 
Figure 32 How many nights would you stay in Helensburgh
Construction impacts
The construction phase of the project incurred expenditure of nearly £3.4 million and
supported 54 full time equivalent jobs for one year. 
Gross value added (GVA) is an economic productivity metric that measures the contribution of
a unit engaged in producing goods or services. As outlined in the Appendix (Economic Impact
Data) the Total GVA (including build) for the Hermitage Park restoration project is £9,335,000. 
Total construction spend £3.35 million
Supporting 46.9 FTE jobs
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Lessons learnt and recommendations 50 
Lessons learnt and recommendations
This section sets out what was successful and how the park and programmes could deliver
more effectively. We will also leave a template in the appendix of how further evaluation can
be delivered.
Summary
 The project has been well managed although issues with the builder brought completion
complications 
 The breakdown of relationships with the original Friends group had an early negative
impact although the new Friends group is now positive and collaborative. 
 The park refurbishments had a positive economic impact on Helensburgh with jobs
created and a GVA of £9.33m
 The landscape design and the remembrance garden is done well
 The training courses are popular locally
 Future clarity on who is responsible for managing tasks is essential and in place
 More public events must be organised to bring people and added income to the park
 Some improvements/changes taking place, planned or on the wish list include improved
access for disabled people to the raised beds; more sponsorship, building volunteer base;
a teen area for sport activity and a covered bandstand 
 The park provides a safe and attractive space for people to relax and exercise, as well as
promote biodiversity and help mitigate the effects of climate change.
Estimate of economic impact of the park
The park refurbishment has had a positive economic impact on Helensburgh. The evidence
suggests a good level of economic return which will be sustained into the future, supporting
jobs and contributing to tourism spend in the area. 
Visitors interviewed and surveyed think Hermitage Park has the potential to boost tourism in
future to a greater extent, but only if there is additional and targeted marketing of it to those
living outside Helensburgh.  
Examples of good practice and what worked well
When asked specifically what worked well, stakeholder responses include:
 The landscape design and the contractor implementing it were effective
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Lessons learnt and recommendations 51 
 The remembrance garden is done well
 The management has been fantastic
 The UHI horticulture courses are popular locally
 A maintenance manual has been developed
 The Friends of Hermitage Park will keep the focus on improvements
 The kitchen garden is popular with children and older people
 The Pavilion is a simple but strong concept
 Providing steps at the patio area for people to observe activities works well outside the
pavilion and playpark
 Rescuing the War Memorial from the risk register, and
 Free parking and toilet availability was welcomed by many.
The walled garden is stunning
The playpark received positive feedback from interviewees, particularly its relocation next to
the Pavilion. The Council’s own feedback shows that people hold the playpark and Pavilion in
high regard and that the plaza is heavily used, appreciated as an open space for young people
to learn to cycle, play with remote-control toys, or just use for their own imaginative play.
What worked less well
There were no significant findings from interviewees asked what ‘didn’t work’ or ‘could have
been improved’, which reflects positively on the overall project development and delivery.
Some interviewees suggested that the ‘breakdown’ of relationships with the original Friends
group had a negative impact during the early development period. However, the new Friends
group is viewed as positive and collaborative. 
Perhaps unsurprisingly, given the complexity of the build specification, some interviewees felt
the Pavilion development ‘could have been improved’ and specifically that it would have
benefited from a clearer specification for the contractor at the outset. The building has limited
storage space, which some interviewees felt was a design oversight.    
There is no space for teens to play ball games within the park and it was felt by some
stakeholders interviewed, including those who worked with children, this would be beneficial,
particularly for teachers bringing older children to the park.
The Friends group identified some issues with anti-social behaviour which they feel needs
addressing, perhaps by providing young people with alternative options either within the park
or in partnership with other local community and voluntary organisations. However, visitors
interviewed said they had not encountered any antisocial behaviour and thought that this was
a measure of the park’s good management.  
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Lessons learnt and recommendations 52 
What will make a difference over the next three years
1. It is essential there is clarity on who is responsible for park management after the Park
Manager post ends: This planning is now in place to ensure:
 People know who is responsible and how activities and uses in the park are
organised and promoted 
 the relationship with the café is managed
 community meeting rooms can be booked out, and
 events can be organised and other aspects that allow the park to meet its full
potential take place.
A Park Manager would be a positive development to continue the positive impact created by
the last manager. Management of the Park has always been the responsibility of the Council
Roads and Infrastructure Service, and they will take on some additional duties when the park
manager post ends. There have been handover discussions and The Friends will also play a
key role when it comes to events and some other activities.  This is set out in a (draft)
Memorandum of Understanding.
2. More and varied public events could be organised to bring people and income to the park.
This could include:
 Musical shows
 Fitness groups
 Theatre (Hamlet in the Hermitage for example)
 Light shows (making more use of the Lucie boxes around the site)
 Christmas Fayre, Easter event, Halloween, etc
 Local produce markets, and 
 Arts and crafts market etc.
Promoting these widely will be important, as well as capitalising – for promotional purposes –
on more unusual uses of the park such as the Pavilion’s role as a filming location for the BBC’s
Annika drama series.
3. The Friends, who are close to the park and its current state, suggest improving access to
the raised beds for disabled people. 
4. The Friends could seek sponsorship for flower beds, memorial gardens and other areas of
the park from the private sector or commitments to maintain these spaces.
5. Developing the planting and developing more formal flower beds will add to the splendour
of the park.  
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Lessons learnt and recommendations 53 
6. A strong volunteer base will allow more robust and sustainable support to address issues
in the park, train others, educate people about the heritage and organise community
events. Coordinated volunteer management will be an important part of the Park
Supervisor’s role . 
7. Stakeholders who bring young people to the park identified that children 8-16 would
benefit from a fenced area within which to play ball games.  A Multi-Use Games Area
(MUGA) could be considered, but would require external funding and a volunteer group to
take the plan forward . A potential site for this would be at the South-East corner of the
park behind the Victoria Halls.
8. A covered area near the patio and pavilion for outdoor events - a bandstand was
suggested., and this is on the park’s wish list.
The long-term legacy of the project
If the park is well maintained, there are further opportunities to build on its contribution to a
vibrant community where heritage, health and wellbeing is supported.  Continuing
management arrangements should ensure a high standard of cleanliness (bins and dog waste)
and a development programme to capitalise on the ideas put forward in the previous section. 
As the Demonstration Garden continues to develop and mature it is hoped produce can be
distributed.  Groups will use specific beds and are responsible for the management of their
own bed and also the use of the produce grown. So any distribution of produce would be
down to each individual group but also with guidance from the Park Supervisor.
In addition to protecting and promoting the heritage within the park there are economic
benefits. And the park refurbishments have social and environmental benefits for the local
community. The park provides a safe and attractive space for people to relax and exercise, as
well as promote biodiversity and help mitigate the effects of climate change.
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Lessons learnt and recommendations 54 
Appendices
Stakeholders interviewed 
Name Relevance to Park
Jon Simmons Trustee of Friends
Lead designer for park redevelopment
Chair of the Helensburgh Tree Trust
Simon Henry Hermitage Primary School
Charlie Cairns Hermitage Park Manager
Arlene Cullum Argyll and Bute Council – overseeing park redevelopment
Tom Murphy Argyll and Bute Council - Operations Manager, Roads and
Amenity Services 
Karlyn Marshall Helensburgh Art Hub (community room user)
Jamie Nicholson Park Pavilion Café
Angela Smith Workshop leader
Rebecca Morrow Alzheimer’s Scotland (garden user)
Andrew Garven UHI
Katrina Sayer Jean’s Bothy (Park user)
Norman Muir Helensburgh Community Council
Geoff Coles Helensburgh British Legion
Graham Craig Steering Group Member and neighbour
Dan Lowe Hoskins Architects – design and contract management for
Pavilion
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Lessons learnt and recommendations 55 
Outputs achieved
Figure 33 Achievements against targets 
Baseline Target Actual 2023
Green Flag score 54 75 75-79
New Jobs 0 1 1
Additional income secured 0 £15,000 £65,400
Buildings repaired  1 1
Historic features repaired/restored  10 9
Enhanced landscape features  10,117 m2 10,117m2
Reconstructed lost features  2 2
Improvements to infrastructure  4160 m2 4160 m2
Area of grassland/heathland protected or created  1,787sqm 1,787
Area of woodland protected or created  1,126sqm 1,300
Area of wetland protected or created  150sqm 150
Area of waterbodies protected or created  40sqm 40 sqm
Number of physical, on-site interpretation methods  8 8
Number of events/activities to interpret/explain
heritage 
17 55
Number of promotional methods or tools used  8 10
Number of learning partnerships formed with other
organisations 
8 3
Number of staff attending structured training activity  3 3
Number of volunteers attending structured training
activity 
50 129
Number of people engaging with heritage/learning
activities 
254 676
Number of volunteer hours  4,761 6552
Visitor numbers 62600 78048 149, 611
Number of volunteers (FTE) 27 80 475
I
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Lessons learnt and recommendations 56 
Evaluation research matrix 
Initial
scoping/visit
Desk
research
Survey -
Interviews
visitors
Interviews
Stakeholders
Have the NLHF outcomes been delivered?   
Physical repairs done – War memorial, Japanese Garden, Mill and
wishing well    
Walkways and footbridges    
Drystone banking/bank stabilisation   
New pavilion built incl café, toilets, space, activity space   
Redesigned recreational areas   
Installed signage, interpretation panels, benches, lighting   
Activity plan submitted delivered?   
How many attended    
What was their experience like    
Training delivered?    
Learning opportunities delivered?    
Full time manager recruited?    
How did COVID-19 impact the programme?    
Visitors    
Annual number of visits to the park?    
What is the pattern of use (counters)?   
Frequency of visits    
Age, gender, ethnicity, disability    
How satisfied are visitors with the park   
How often do they visit the town    
Do they stay overnight/s    
What is your average spend/day    
What have been the commercial benefits?    
To café    
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Lessons learnt and recommendations 57 
Jobs in café (direct/indirect)    
Community space    
Jobs (direct/indirect)    
Is pavilion meeting its potential/areas for improvement?    
How do people value the greenspace?    
how did they hear about the park    
What benefit health/wellbeing; physical activity/social space
(use the space)    
Are you aware of Pier, CARS, Argyll Loves Local, Colquhoun Sq    
How does park impact on council (maintenance/management?    
What is quality of heritage management    
How actively were the public involved in design or interpretation?    
What progress towards Green Flag?    
What evidence of carbon reduction is there?    
Data on £ capital; activity elements    
How many volunteers have been involved    
how many hours in total?    
-= what was volunteers experience    
How many trainees were involved?    
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Lessons learnt and recommendations 58 
Stakeholder Topic Guide
Introduction to interviewee
The requirement is to evaluate the National Lottery Heritage Funded Hermitage Park project for Argyll
and Bute Council.  This evaluation report to be completed by the end of May 2023.  It will include project
description, lessons learned of what works and the achievement against NLHF outcomes listed in the
approved application. 
An evaluation report will be produced that can be shared with NLHF, partners, wider stakeholders and
the local community.
Data protection - Our consultation will be undertaken in line with data protection requirements. Any
information you provide will be destroyed at the end of the research in line with our document retention
policy.  The consultation leader is David Gourlay david.gourlay@hallaitken.co.uk.  The main Hermitage
Park contact is Charlie Cairns charlie.cairns@argyll-bute.gov.uk  
Consent and how this information will be used 
Responses will be anonymised however by taking part in this interview you are agreeing for the data
and text to be collected, reported and potentially used for policy development and reporting on
achievements to the NLHF funder.  
______________________________________________________________________________________________
__________
Date:    
Name:    
Role: 
Individual  o  or  Organisation o  
1) If relevant what type of organisation are you? (Business/Voluntary Sector
Public/Organisation/Other)
2) What area do you operate in? (Local, Argyll and Bute, Scotland, All of UK)
3) What is your organisations relationship with the Hermitage Park? What involvement have you had
with the development, funding, management or operation of the park or activities within it?
4) What elements of this project have you been involved with? (Programme design and management,
Community engagement, Training/learning opportunities, Volunteering, Business delivery,
Other/None
5) What are your views on using the park facilities or the activities you have been involved in (Training,
workshops etc)?
6) What difference do you feel that participating in these activities will make to your life?
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Lessons learnt and recommendations 59 
7) How actively were/are the members of the community involved in design or interpretation?
8) How did COVID-19 impact on the Park project?
9) What have been the commercial benefits to the business in the park and Helensburgh? And how
does the park development fit with other regeneration projects going on in Helensburgh (CARS ETC)
10) Is the Pavilion and Park meeting its potential? Is it offering everything that you think it should?
11) What is the quality of heritage management?
12) What was achieved against the following targets:
 Apprenticeships and training
 Green Flag
 Carbon reduction
 Volunteering
 More use for physical activity/wellbeing activities 
13) What specifically worked well? Can you identify any specific examples of good practice?
14) What did not work or what could be improved?
15) What has the experience of the park development been like for you and how effectively was the
overall programme managed?
16) What is needed to make a difference in the next 3 years? 
17) Do you have any further points to make not already covered? 
Thanks for your responses.  If you think of anything else that you want to add in the next few days
please email: sandie.dent@hallaitken.co.uk   
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Lessons learnt and recommendations 60 
Survey questions asked of the visitors to the park
These are the questions used during the evaluation, but suggested questions for future
evaluation is included in the Evaluation Template that can be adapted to suit future
circumstances.
Q1. How did you hear about Hermitage Park?
 Live in Helensburgh
 Through advertising
 Through articles/stories in newspapers or magazines
 Through social media
 Through leaflets/posters
 Through a community/voluntary group
 Through word a mouth
 Other 
Q2. How often do you visit Hermitage Park?
 At least once a week 
 At least monthly 
 Less than monthly 
 Not often 
Q3. What will you do in the park today and what have you used the park for in the past? 
 To walk a dog
 To enjoy the play area
 To enjoy the park with friends and family
 To exercise
 For relaxation
 To visit the park café
 As a short cut
 Other (specify) 
Q4. How strongly do you agree or disagree with the following? (see A below) 
The park is well maintained 
The park enhances your quality of life 
There is a good community spirit in the area 
A For each state:
 Strongly Agree 
 Agree 
 Neither Agree Nor Disagree 
 Disagree 
 Strongly Disagree 
 Unsure 
Q5. Overall, how satisfied have you been with your visit today, or your visit to the park in the past?
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Lessons learnt and recommendations 61 
 Very satisfied 
 Fairly satisfied 
 Fairly dissatisfied 
 Very dissatisfied 
Q6. What one thing could improve the park experience for you? 
Q7. Have you used, or do you intend to use the pavilion where the café is today or have you used it in
the past? 
 Yes
 No 
Q8. How much value do you place on this green space? 
 Great value 
 Some value 
 Little/no value 
 Unsure 
Q9. To what extent do you think your visit to the park today or visits in the past have had an impact on
your ... wellbeing 
Q9A. To what extent do you think your visit to the park today or visits in the past have had an impact on
your Physical wellbeing 
Q9B. To what extent do you think your visit to the park today or visits in the past have had an impact on
your Mental wellbeing 
Against each state:
 Great Extent 
 Some Extent 
 Little/No Extent 
 Unsure 
Q10. How often do you visit Helensburgh? 
 Live in Helensburgh
 Most weeks
 Once or twice a month
 Less often
 First time 
Q11. As a visitor, how many nights per year would you stay in or close to Helensburgh? 
None 
1 
2 
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Lessons learnt and recommendations 62 
3 - 4
4-5
6-10 
More than 10 
Q12. Are you aware of.. 
The Helensburgh Conservation Area Regeneration Scheme 
The redevelopment of the West Bay Esplanade – including Colquhoun Square 
Helensburgh Pier 
For each state:
 Yes
 No 
Q13. Where do you live? 
 In Helensburgh
 Elsewhere in Argyll and Bute
 Somewhere else in Scotland
 Somewhere else in the UK
 Outside the UK 
Q14. Are there children in your group today? 
 Yes
 No 
Q15. What would best describe your ethnicity? 
 White
 Black
 Asian
 Other ethnic minority group 
Q16. Do you belong to the LGBTQ+ community? 
 Yes
 No 
Q17. Do you have a disability? 
 Yes
 No 
Q18. What age are you? 
 Under 30
 31 to 60
 Over 60
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Lessons learnt and recommendations 63 
 Refused 
Q19. Gender 
 Male
 Female 
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Lessons learnt and recommendations 64 
Visitor survey questions
Introduction to interviewee
The requirement is to evaluate the National Lottery Heritage Funded Hermitage Park project for Argyll and Bute
Council. This evaluation report to be completed by the end of May 2023.  It will include project description,
lessons learned of what works and the achievement against CRF outcomes listed in the approved application. 
An evaluation report will be produced that can be shared with NLHF, partners, wider stakeholders and the local
community.
Data protection - Our consultation will be undertaken in line with data protection requirements. Any
information you provide will be destroyed at the end of the research in line with our document retention
policy.   The consultation leader is David Gourlay david.gourlay@hallaitken.co.uk.  The main Hermitage Park
contact is Charlie Cairns charlie.cairns@argyll-bute.gov.uk  
Consent and how this information will be used 
Responses will be anonymised however by taking part in this interview you are agreeing for the data and text to
be collected, reported and potentially used for policy development and reporting on achievements to the NLHF
funder.  
________________________________________________________________________________________________________
Date:    
Name:    
1) Are you a:
Local
Argyll and Bute
Scotland
Rest of UK
2) Do you think the park makes Helensburgh a more attractive place to visit, if so why? (such as allowing
access to Green Space or getting more physical activity or improves your mental wellbeing?)
3) How did COVID-19 impact on the Park and your use of the park?
4) Is the Pavilion meeting its potential? Is it offering everything that you think it should and if not what more
could be done?
5) Is the heritage well signposted and managed, if not how could this be improved?
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Lessons learnt and recommendations 65 
6) Are you aware of other development projects in Helensburgh such as The Helensburgh Conservation Area
Regeneration Scheme; The redevelopment of the West Bay Esplanade – including Colquhoun Square; and
Helensburgh Pier. And if so how does the park compare as a boost to tourism?
7) What specifically works well? Can you identify any specific examples of good practice of things happening in
the park) and what does not work or what could be improved?
8) Do you have any further points to make not already covered? 
Thanks for your responses.  If you think of anything else that you want to add in the next few days please email:
sandie.dent@hallaitken.co.uk  
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Lessons learnt and recommendations 66 
Contractors
Phase 1 consultants
Gillespies LLP                        Lead consultant / Landscape Architects
Hoskins Architects                Architects
Pick Everard                           Engineers
Bryan Byrne Consultants      QS
Campbell and Co                   Graphic design / interpretation
Amion Consulting                  Business planning
Peter McGowan                     Conservation planner
Headland                                Archaeologist  
Design Team
JSLA                                        Lead consultant / Landscape Architects/Project Manager
Hoskins Architects                Architects
Pick Everard                           Engineers
Bryan Byrne Consultants      QS
Campbell and Co                   Graphic design / interpretation  
Contractors
Hawthorne Heights Ltd         Landscape
Stewart and Shields               Building
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Lessons learnt and recommendations 67 
Economic impact data
Output
Type I Type II  
Direct & indirect
Direct, indirect &
induced GVA
Construction £3,863,134 1.5 £5,794,701 1.7 £6,567,328 £7,339,955
Day visit £284,216 1.3 £369,481 1.7 £426,324 £426,324
Tourist visit £1,697,292 1.3 £2,206,479 1.7 £2,545,938 £2,545,938       
Employment effect 
Jobs (at Scottish
level) 
Jobs (at Scottish
level) 
Construction £3,863,134 12.3 47.5 14 54.1 
Day visit £284,216 21 6.0 23 6.5 
Tourist visit £1,697,292 21 35.6 23 39.0 
Total visitor spend
annually  £3,368,563   
Supporting FTE jobs  45.6   
Total GVA (inc build)  £10,312,216   
Annual GVA  £2,545,938
Notes
a) Table uses the latest Scottish IO multipliers - closest fit to industry sectors represented
and defined here: https://www.gov.scot/publications/tourism-scotland-economic-
contribution-sector/pages/7/.  The tables are here
https://www.gov.scot/publications/input-output-latest/ 
b) Due to the static nature of the underlying Input-Output model, the multipliers will
always return estimates that assume that all the economic activity is 100% additional.
They will not take any account of displacement of economic activity from elsewhere in
Scotland, the deadweight associated with creating supply where there is already spare
capacity to supply elsewhere in the economy and they will also assume that there is
the demand to meet that supply.
c) Figures are for one year: Construction is the effect of total spend if concentrated into
one year. Visitor figures are annual based on 2021 visitor numbers
d) Day visit spend is the average of the high/low figures calculated from VisitScotland
data https://www.visitscotland.org/research-insights/about-our-visitors/uk/day-
visits-survey and ASVA https://asva.co.uk/ 
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Lessons learnt and recommendations 68 
e) Tourist visit figures are the average of the high/low figures modelled.
f) We have assumed for this exercise the park visit is the principal activity undertaken in a
day visit to Helensburgh 
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Lessons learnt and recommendations 69 
Progress against activity plan (April 2023)
From reports to the local authority we see that:
1. Schools continue to use the park on a daily basis for education, recreation and fitness. They
are particularly involved in the demonstration garden where once again they oversaw the
complete food growing cycle from sowing seed, through planting out and tending to plants, to
harvesting and eating.  
2. University of the Highland and Islands continued to use the Park for their NC horticulture
course until the end of the 2022 academic year, giving the student valuable practical lessons
to achieve their learning outcomes, while bringing some maintenance benefits to the Park.  
3. The Green Gym continued to operate in the Park at no further costs to the Park
redevelopment programme, The Conservation Volunteers absorbing the cost into a
programme supported by NatureScot. In particular they worked very closely with Alzheimer’s
Scotland, and many of their clients have achieved positive benefits from their volunteering
days. They built several raised beds in which they grew some crops. 
4. Positive contact has been made with the new branch of the British Legion who are a very
useful conduit to potential work parties from Naval Base Clyde, and several work days have
taken place to date. 
5. The volunteer Bothy is virtually complete with some very small final works still required.
The green roofs in particular looked stunning in late summer, and it has been a useful venue
for schools, students, volunteers and green gym participants. 
6. Volunteering opportunities have been offered in horticulture, general park maintenance,
lime mortaring and event running. 
7. A lime mortar course was delivered by the Scottish Lime Centre in August 2022, fully
attended by 12 trainees who are now willing volunteers. 
8. Fitness classes were delivered by SOS Fitness in the Park as part of their licence to occupy,
until September 2022 when they declined to follow through with a development opportunity
at the South West corner of the Park. Their current business model means that the Park is no
longer a viable venue for them and they have decided to end the licence agreement. Other
fitness providers, including Live Argyll, continue to use the park for fitness lessons on an ad
hoc basis. 
9. Weekly Tai Chi classes (Chi in the Park) take place every Monday morning. 
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Lessons learnt and recommendations 70 
10. A lighting and music event took place in the Park in March 2022 as part of the Colmcille
1500 celebrations. Colmcille was a joint project shared between venues in Scotland and
Ireland to celebrate the 1500th anniversary of the birth of St. Columba. 
11. The Dandelion Scotland project was a national awareness raising and educational
programme highlighting potential for gardens and food growing. Hermitage Park was chosen
as the venue for a Free for All plant giveaway in June, and a harvest event in September.
Although the latter event was cancelled due to the death of Queen Elizabeth II, the Free for All
was very popular and attracted some 300 people to the Park on a lovely sunny day. 
12. The aforementioned Dandelion Free Harvest event was also intended to form part of our
Park celebration event, to mark the improvements to the Park, to thank funders and
contributors and to showcase the Park as a vibrant local greenspace. Again the passing of the
Queen forced the cancellation of this event and this was rescheduled as a Halloween event,
which will be less formal and a bit more subject specific. 
13. Additional planting was carried out in front of the new Pavilion in March and May 2022.
Further planting is planned before the end of the project. 
14. Three free, trial horticultural classes were run in the Spring, delivered by Angela Smith a
trained horticulturalist and florist. Trial classes were for Windowsill Allotments, Kokedamas
and Floral Crowns. Classes were well attended and well received - feedback forms indicate
that charged classes in the future would be popular. Further classes are planned for the
Autumn 2023.
15. To explore our theme of heritage, art and learning, a contract was tendered in July. The
winning response was from Magic Torch who propose a series of outreach workshops
focussing on the Park heritage and expressing the outcomes through comic book art, dramatic
performances and storytelling. 
16. The Activity Plan had indicated that we would seek to create digital trails within the Park.
However our colleagues in Active Transport created a wider app called Discover Helensburgh,
which features 4 themed trails within Hermitage Park. It was therefore considered unnecessary
to create a competing app. 
17. A new webpage for the Park, hosted within the Invest in Argyll pages of the Argyll and Bute
Council website, is active.
18. The park participated in the Kickstart scheme, designed to offer paid employment to young
people trying to access the jobs market. A Kickstart employee started with us in March 2022
for a six month period as Park Grounds Assistant. Both the Park and the Kickstart employee
profited from this arrangement - the Park through extra maintenance staff, and the Kickstart
Employee through workplace experience and training. He now works for the Council. 
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Lessons learnt and recommendations 71 
19. Hermitage Park successfully gained its third consecutive Green Flag award in July 2022.
Maintenance and infrastructure standards were praised within the Report. 
20. Following disruption of the previous Friends of Hermitage Park Group, fresh impetus
towards establishing a renewed group was undertaken by an elected member and some local
enthusiastic supporters of the Park. An AGM took place and a smooth transition has been
achieved.
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Page 176

Argyll and Bute Council
Evaluation of the Hermitage Park
heritage-led regeneration project 
Report
produced by 
4th Floor 
45 Hope Street
Glasgow
G2 6AE 
E: info@hallaitken.co.uk
W: www.hallaitken.co.uk 
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Page 177

ARGYLL AND BUTE COUNCIL  HELENSBURGH & LOMOND AREA
COMMITTEE 
COMMUNITY PLANNING AND
COMMUNITY DEVELOPMENT 
12 September 2023 
SUPPORTING COMMUNITIES FUND  - Monitoring of Projects Funded 
1.0 EXECUTIVE SUMMARY 
1.1 The purpose of this report is to provide monitoring information on the funding
given to community projects from the council’s Supporting Communities Fund. 
1.2 The time period of this report covers projects funded within 2019/20, 2020/21
and 2021/22.   Due to the disruption of Covid 19 on the planned funded projects
of community groups, the council agreed to lengthen the time projects had to be
delivered.   Therefore this report summarises projects completed within the
years disrupted by Covid 19. 
1.3 Members are asked to consider the contents of the report showing a summary
of the information supplied by organisations in their End of Project Monitoring
Reports. 
1.4 Members are asked to note the return of monies and that these will be available
to fund projects in future rounds of the Supporting Communities Fund. 
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Page 178

ARGYLL AND BUTE COUNCIL  HELENSBURGH & LOMOND AREA
COMMITTEE 
COMMUNITY PLANNING AND
COMMUNITY DEVELOPMENT 
12 September 2023 
SUPPORTING COMMUNITIES FUND - Monitoring of Projects Funded 
2.0 INTRODUCTION 
2.1 This report highlights the positive outcomes for communities in
Helensburgh and Lomond through the allocation of the Council’s
Supporting Communities Fund between 2019/20 and 2021/22. 
2.2 A total of 39 projects were awarded funding. Due to the challenges
throughout that period for community groups and adjustments that had
to be made to the running of their projects, it has been more
challenging to receive an End of Project Monitoring Report from all
awards of funding.    These were exceptional years and we are grateful
to the 35 grant recipients who were able to submit information for this
report. 
2.3 A total of £5,150 in total has been returned; £1,800 to be included in
the distribution of the SCF for 2024/25 with the other funds included
and redistributed in previous years.
.
3.0 RECOMMENDATIONS 
It is recommended that the Helensburgh and Lomond Area Committee: 
3.1 Note the positive contribution of the Supporting Communities Fund
detailed in section 4 and the attached table. 
3.2 Note that a total of £5,150 has been returned; £1,800 to be included in
the distribution of the SCF for 2024/25 with the other funds included
and redistributed in previous years.
.
4.0 DETAIL  
4.1 The funded projects supported approximately 3,700 people to participate
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in a variety of activities including outdoor activities, community learning,
sports, music and mental health. Highlights include:
 Arrochar and Tarbet CDT brought together senior members of the
community and school children, following lockdown, on a regular basis
for games sessions and art & crafts.
 Garelochead Station Trust used funds to help with core running costs,
allowing  community members including veterans to access support and
information to improve their health and wellbeing. Money was also used
for social and educational activities, as part of the centre’s programme.
 Grey Matters Active Ageing were able to cover all rental costs for their
new Community Hub in 2021. This SCF fund proved a strong foundation
to accessing additional grants for the space and to increasing activities
for older people in H&L.
 Garelochead Riding for the Disabled used the SCF for livery costs for
the group’s second carriage driving pony, Isaac.   
4.2 The attached table summarises information received from all the
individual projects; their impact and achievements within the
community. 
4.3 35 grant recipients have submitted an End of Project Monitoring
Report. 
4.4 £5,150 in total has been returned; £1,800  to be included in the
distribution of the SCF for 2024/25. The return of funds is a
combination of projects under budget or funds unable to be spent. 
4.5 In the 2020/21 funding cycle, Arrochar, Tarbet and Ardlui Community
Council were granted an extension to November 2023 to complete their
project of landscaping the area around the Arrochar War Memorial.  
They are listed as project no. 1 in the 2020/21 funding cycle list. 
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2019/20 SCF Round of Funding
No Organisation Project Funded Award End of Project Achievements
No. of people in
communities
benefitting 
1 ACT - Argyll & the Isles
Coast & Countryside Trust
Moving On sessions for
mental health 
£2,500.00  The trained staff facilitated activities such as green wood working -
spoon carving, making shrink pots, weaving, gardening and tidying
and participants cooked and shared a communal meal each day.
9
2 Arrochar and Tarbet
Community Development
Trust (Generation
Communities Group)
Venue Hire, transport,
activities, equipment for a
health/fitness walking group 
£2,000.00  Both adult senior members and school children members all
benefited from being able to meet up on a regular basis and share
activities and time together. Friendships developed
and activities ranged from fun games played together, art and craft
work, to be seen locally our kindness tree in the village created by
our group together.
31
3 Cove & Kilcreggan
Community Council
Enhance area, through
plants, maps/leaflets and
improved on-line presence 
£1,150.00  The planting scheme did involve a team effort from the community
which was beneficial to relationships, with replanting using locally
sourced plants.   The Visitor App works really well as a means for
visitors to gain information about where to go in the local area and
it will complement the visitor map and leaflets in our information
centre.
Unknown
4 Cove & Kilcreggan Lunch
Club
Running costs  £1,554.70  The lunch club offers the opportunity to have lunch and a chat on
Wednesdays.   The Christmas shopping trip provides a means for
the less able to do their shopping with support.
Unknown
5 Cove Burgh Hall Speaker fee, workshops,
marketing and music
performances 
£1,800.00  Young people from the primary school learned about the
environment and developed film and music skills as well as
different creative art techniques. Many of the primary pupils
(Kilcreggan and Rosneath) took part in the samba lessons.
Audiences learnt about local history through the documentary film
about Hamish MacInnes and learnt about the making of the film
first hand through the Q&A with the director
Unknown
6 Enable Scotland (Leading
the Way)
Food Hygiene training,
writing tutor, pots and pans
and top soil, seeds etc for
kitchen garden/lunch club 
£2,468.00  Members who completed their REHIS Food Hygiene certificate
increased their skills.   Everyone felt they had a sense of
achievement.  In addition once they were on the rota with another
member they found they built team working skills, communicated
43
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2019/20 SCF Round of Funding
and writing course better with others, and overcame any reluctance to speak to
people they didn’t know.  
7 Garelochead Riding for
the Disabled Association
Upkeep of one horse  £2,316.00  We were able to keep our pony as per Riding for the Disabled
requirements, meaning that he was able to cater for a good group
of our younger riders and did not have to miss any sessions due to
illness or wellbeing concerns. This has enabled those of our
participants who ride him to have consistent, regular lessons,
thereby increasing their rate of improvement.
6
8 Garelochead Senior
Citizens
Hire of hall, insurance,
Christmas lunch and bus trip
or theatre outing and
speakers expenses. 
£500.00  Covid impacted the planned outing, so we decided to give our
members the gift of chocolates and plants instead of the outing.
18
9 Garelochhead Station
Trust
Office space rent and costs,
transport costs for social and
educational activities for a
drop-in facility for partners
and veterans to access
information. 
£2,245.00  The provision of office space allowed easy access to resources for
veterans and their families and provided volunteering
opportunities.   The GST has built productive partnerships with
other veteran projects and organisations.
Unknown
10 Grey Matters Cost of 5 excursions for up to
52 seniors and costs for
Christmas party for 100 
£1,018.50  Through Supporting communities funding, older people from all
over Helensburgh and Lomond were able to take part in activities
that tackled loneliness and isolation head on. Events took place on
a weekend or during a holiday period offering older people
something to look forward to when many services stop. We 
were able to incorporate help from younger people and people
enjoyed researching where they were going.
142
11 Helensburgh & Lomond
Foodbank
Soup makers, kitchen
utensils and cupboard for
storage for Meal in a bag
project 
£1,018.50  We held a cookery demonstration using tinned and long life items, 
taking into consideration how long it would take to cook, as many
of our clients have issues with utility bills.   There were 10 different
recipes – all main meals.
50
12 Helensburgh Savoy Towards cost of staging the
group's main production,
including hire of hall,
costumes, insurance and 
£2,500.00  We were able to guarantee the use and payment of improved
sound equipment, which helped with the sound production
challenges the Victoria Halls presents, also towards the costs of
costuming for the project in order to fulfil the aims of the project.
51
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2019/20 SCF Round of Funding
staff costs 
13 Loch Long Jetty
Association
Print costs for a booklet of
Loch Long history, and life
buoyancy aids and life ring 
£1,900.00  We have produced the booklet – this grew from a predicted 32
page to a 64 page booklet.    We have had a few articles written by
other people and have included what we said we would include. 
We have had photographs from the Arrochar, Tarbet and Ardlui
Heritage Group.  We had an article from two professional divers
who have an underwater photography business.  We have lots of
photographs in the booklet.  We have an article written by
someone in Marine Scotland about Arrochar.  
80
14 Project Trust Costs of a Global Citizenship
festival including volunteer
expenses, travel, printing of
resources and staff costs 
£248.00  The project was attended by 86 primary children and 23 teachers
from 17 different primary schools from across Argyll and Bute. The
children received three different 45 minute workshops delivered
by 5 of our Global Citizenship Ambassadors.   Children expressed
that they have developed skills such as confidence, cultural
awareness and problem solving.
114
15 Rosneath Peninsula
Highland Gathering
Towards cost of staging the
highland games, insurance,
medals, trophies, PA, toilets
and advertising, 
£2,500.00  The event was held and much enjoyed.   Piping and dancing
convener reported an increase in young people becoming
members of the pipe band and local dancing school.
710
16 Route 81 Youth Project Staff costs and materials for
28 week Footprint Friday
project 
£2,477.00  Young people aged 11-17 years signed up to volunteer for the
Footprint Friday working group. A ‘starter’ evaluation form was
created and given to each member of the working group to
complete. The working group encouraged their peers and Route 81
youth members to participate in the projects activities and events
(e.g. Beach cleans, Art workshops, Can crushing etc.). All
participants were offered the opportunity to participate in the
Saltire Volunteering Scheme. They will receive an Award at the
next Route 81 Award ceremony post Covid-19!
45
17 Welcome In Extend activities offered by
the group, purchase of
gardening tools,
membership to National
Trust and cost of a monthly 
£2,125.00  There was a real Buzz around the café when we were planning the
trips.  The consensus of the café friends who participated in the
trips expressed that their confidence in travelling outside
Helensburgh (4 of them hadn’t left Helensburgh apart from
hospital etc in years) had greatly improved and would attempt
16
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2019/20 SCF Round of Funding
local trip for 5 people to
teach budgeting skills
travelling on their own in the future.    Interaction between the
café friends also vastly improved and more common interests were
highlighted and friendships started to form.
The garden also saw an increase in participation with café friends
coming on a Monday as well as Thursday to tend the garden.  
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2020/21 SCF Round of Funding
No Organisation Project Funded Award End of Project Achievements
No. of people in
communities
benefitting 
1
Arrochar, Tarbet and
Ardlui Community Council
Landscaping the area around
the Arrochar War Memorial,
in line with the proposed
celebrations of 75th
Anniversary of VE Day.  The
project seeks to improve the
grounds of the memorial for
visitors and residents, and
bring the community
together to maintain the
site.  Costs are for the
excavation and preparation
of ground, for soil, plants,
shrubs and deer
management provisions. 
£1,068.00  N/a Extension
granted to
November
2023.
2
Enable Scotland Jean's
Bothy
Delivering an ‘Illustrating
mental health through the
creative arts’ project.  This
will include photography,
song writing, art and drama
sessions over a 6 month
period that will culminate in
an exhibition to showcase
members’ work, progress
and experiences.  Costs are
towards the delivery of 20
sessions including tutor fees,
materials, and venue hire for
the exhibition. 
£2,500.00  We delivered 14 photography sessions over a period of 6 months
to members allowing them to explore different aspects of
photography.  Themes include plant life, buildings, light and
shadow etc.  We adapted the sessions in line with Covid guidance
so for the majority these took place online.  
In November 2021 we were able to open the doors to the public
for 2 weeks to view over 60 framed photographs illustrating what
wellbeing means to different people.  The themes that came out of
these were growing plants; trees and greenery; books & reading;
open water swimming & taking walks.
60
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2020/21 SCF Round of Funding
3
Gareloch Riding for the
Disabled
Livery costs for the group’s
second carriage driving pony
Isaac. 
£2,500.00  For our participants particularly those who are restricted in their
mobility or do not have opportunities to take part in any form of
sport, driving or being driven outdoors is thrilling.  Two of our
carriages have been specially designed and built to accommodate
wheelchairs when needed.  Some of our participants are able to
take the reins themselves which means that they can not only take
control of the pony and carriage, but they can work towards RDA
competitions that require skill and bravery.  This builds self -
esteem and self-satisfaction.  
3
4
Garelochhead Station
Trust
A drop-in facility for veterans
and their families to access
information and take part in
activities.  The project aims
to reduce social isolation,
improve health and
wellbeing, and signpost to
relevant support.  Funding is
towards the rent of an office
space as a drop in facility,
provision of office supplies
and transportation for group
members to educational and
social activities. 
£2,460.00  Covid 19 pandemic has had a significant impact on the service
delivery.   This called for more innovative and constructive service
delivery. 
A significant part of this redesign was working in partnership with
Argyll & Bute Council through their Caring for People team. This
enabled the GST volunteers to deliver prescriptions and shopping
to those most vulnerable in the community. 
Garelochhead Station Trust delivered a comprehensive online
service to those with internet access and through a postal service
to those unable to access the internet. They also delivered face to
face support with Trustees delivering birthday cakes to all local
members on their doorstep. This was repeated some months later
with the delivery of a handmade Christmas card and mince pies.
70
5
Grey Matters Active
Ageing
Rent for the premises to
establish the Grey Matters
Active Aging Centre.   
£2,500.00  We were able to cover all our rental costs for year one and this
funding allowed us space to find additional funding for the future. 
It allowed us to establish the centre as a bright and vibrant hub for
older people in Helensburgh and Lomond.
The centre is now well known and well used by older people in the
community.
Unknown
6
Helensburgh and Lomond
Carers SCIO
Therapist fees to deliver a
programme of 288 holistic
therapies for adult carers at
the Health Centres in
Kilcreggan and 
£2,500.00  Holistic therapies continue to be an integral part of our service
which aims to alleviate health issues among carers to help them
sustain their caring role. We were able to promote this service on
our website, social media, newsletters and emails, raising
awareness to existing carers and those newly identified due to the
48
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2020/21 SCF Round of Funding
Garelochhead, and the
Carers Centre in
Helensburgh, including
traditional Indian head
massage, aromatherapy, and
reflexology. 
pandemic. Registration numbers are increasing rapidly and we
have now been able to re-establish our outreach venues in order
to take our services to carers.
7
Helensburgh Art Hub Artist fees, materials and
refreshments to deliver
Helensburgh Art Hub’s ‘2020
Summer Sessions’.   
£2,500.00  Due to lockdown, we extended the timescale of the programme,
which ended in November 2020 with most workshops being run
online via zoom.  We ran 29 kids art classes and 18 for adults
benefitting 88 children and 77 adults.
165
8
Loch Long Jetty
Association
Toilet hire, timing hire and
insurance to establish the
Loch Long Adventure
Challenge. 
£2,500.00  The event was fully subscribed with competitors and was very
successful with both the participants and with major community
involvement running up to the event and particularly on the day. 
This was an adventure Triathlon, (kayak, cycle, run) which
showcased the geographical and social/sporting facilities of the
area and thus served to promote future health and well-being
outcomes for the individuals concerned and future tourism within
this area.
196
9
Project 81 Youth and
Community Enterprise
Ltd
Staff costs to deliver 31
youth volunteering sessions,
9 volunteer training sessions
and 5 community evets for
the ‘Volunteering @R81’
project.   
£2,500.00  Covid-19 restrictions limited what work we could do. Our Youth
Hub had inadequate ventilation and Centre 81 was housing key
workers – so from June to November 2021, most youth work had
to take place outside – it was challenging! Restrictions obviously
limited what we could do. Regular weekly youth events were not
practical and a new style of ‘pocket projects’ were established.
60
10
Rhu and Shandon
Community Council
Include venue hire,
promotional materials and
travel expenses for speakers
to deliver a programme of
health and wellbeing
information sessions in Rhu
and Shandon targeting a
range of issues including
dementia, mental health,
arthritis and cervical 
£850.00  Project not delivered Returned funds
of £850
confirmed
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2020/21 SCF Round of Funding
screening.   
11
Welcome In Therapist fees to provide a
programme of therapeutic
activities for people
recovering from addiction, as
well as those who
experience mental health
issues and loneliness.   
£1,800.00  Project not delivered Could not
deliver project
– funds to be
returned – not
confirmed  
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2021/22 SCF Round of Funding
No Organisation Project Funded Award End of Project Achievements
No. of people in
communities
benefitting 
1
Albatross Arts CIC Jean's
Bothy
Culture Club Pilot: An
Albatross Arts CIC & Jean’s
Bothy Arts & Wellbeing
Collaboration.
£2,500 Individuals gained new skills regained confidence of existing skills
(i.e. travelling on public transport), and a more in depth
understanding of the relationship between cultural activity and
social wellbeing.  For those feeling excluded, creative engagement
supports a more resilient mindset. A resilient person can resist
adversity, cope with uncertainty and recover more successfully
from traumatic events or episodes.   Individuals established a new
network of peers / friends which led to a greater sense of
belonging and self-esteem.
12
2
Friends of Duchess
Woods
To construct a new path
linking the Nature Corridor
path and to lay a flat durable
surface on other paths
£1,771.07 The newly constructed path between Duchess Gait and Duchess
Wood provides the last link in the path network from the sea front,
via Glenan Road into Duchess Wood and the wider footpath
network in the area.   Resurfacing the All Abilities Path has resulted
in wheel chair users accessing the Wood
300
3
Garelochhead Station
Trust
The provision of 2 x 6 weeks
online Mindfulness courses. 
£1,808 GST targeted the socially isolated and engaged them in group
activities.    Members reported they preferred to engage in craft
activities while learning to relax and engage with others, thus
building a strong vibrant community.
52
4
Geilston Hall
Management Committee
The formation of a safe
woodland area to provide an
outdoor play area for
children and also the ability
to study wildlife and nature.  
£2,500 The woodland area has been well used since formation by several
groups of children.   The After School Club has used in the summer
as a play area, and Nursery Rhymes Nursery has brought younger
children from the nursery to play in the area.
124
5
Helensburgh Amateur
Swimming Club
To partner with a local
Helensburgh based
organisation ‘Pursuit of
Wisdom’ to deliver a
package of growth mindset
training to our coaches and
£2,500 Could not deliver project  Funds returned
£2,500
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2021/22 SCF Round of Funding
young athletes. 
6
Helensburgh and District
Access Trust
Upgrading a network of
footpath surfaces, clearing
ditches, culverts and
overgrowing vegetation and
the installation and repair of
bridges and culverts. 
£1,771.07 A large stretch of the Reservoir footpath which suffered from
numerous patches of severe wear and tear with underlying terrain
matting exposed, and areas of mud, was completely covered with
new surface material.  
On the Upland Way footpath the sections which suffered from
areas of water lying and muddy areas were infilled.
Both paths can now be walked safely all year round without having
to cope with areas of water and mud on the path. They are also
suitable for joggers and mountain bikers. 
100
7
Helensburgh Art Hub Creative workshops to bring
our community together in
safe outdoor spaces 
£2,500 Between August 2021 and March 2022 we provided 17 children’s
classes, 26 adult workshops and 4 workshops for children with
additional support needs using a blended approach of online or in
person as appropriate.   In addition, we ran 10 workshops funded
by the Art Hub; 6 knitting and crochet workshops as part of our
‘Community Links – Paperchains Community Project’ and 4 BSL
workshops.
209
8
Males Tales Helensburgh To offer a more robust and
wrap around mental health
peer support package to the
community
£2,500 We run a strict anonymous and no Registration policy at our
meetings. However we do have many people informing us of how
we have helped. We have also been messaged by people to help
with attempted suicides and assist Police Scotland in Helensburgh.
93
9
Plastic Free Helensburgh Informing and educating our
allies about the need for
achievable lifestyle changes
to attain a sustainable
community for all.
£1,603.58 In 2021 we applied to Argyll and Bute Council’s Supporting
Communities Fund to run a Climate Change Week to encourage
Helensburgh to become a greener, cleaner community by taking
environmental action to address climate change. 
We arranged various events to highlight the threats caused by
Climate Change: flooding, wildfires, increased migration, loss of
biodiversity, etc. But also on the action we can take to reduce our
carbon footprint.  We engaged with all ages of the community
birth-100+ by working with Fun First up to Grey Matters. Offering a
week of events, in person and online.
694
10 Rosneath Community
Garden
Expanding the garden to
increase the number of
£952.37 This growing season, 2022, has been very successful with an
impressive return to the work and investment. A good variety of
133
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2021/22 SCF Round of Funding
growing plots, with some
designed for children and
the disabled. 
vegetables were brought on from seed and grew well in the fertile
soil. Composting has been a key element of our strategy. 
11
Visiting Friends  In conjunction with partners
to hold x6 coffee mornings,
(once a month) for all adults
who are at risk of loneliness
and social isolation. 
£2,417 The main achievements of note were holding a ‘Spring Fling’ with
Grey Matters and ‘Bake off’ event with Jeans Bothy and a “Walk in
the Park” event for the community, as well as 2 other coffee
mornings at Helensburgh Community Hub.
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5.0 CONCLUSION 
5.1 The project monitoring form has a section asking for comments on the
grant process.  Not all applicants have completed this section but of
those received, the comments have largely been very positive.   
6.0 IMPLICATIONS 
6.1 Policy: None 
6.2 Financial:  The report sets out the expenditure from the Helensburgh and
Lomond area 2018/19- 2021/22 budget for the allocation of Supporting
Communities Fund 
6.3 Legal: None 
6.4 HR: None 
6.5 Fairer Scotland Duty/Equalities/Islands: Compliant with policy. 
6.6 Risk: None 
6.7 Customer Service: None 
Chief Executive – Pippa Milne
Policy Lead - Cllr Alistair Redman
Communities and Partnership Manager – Rona Gold
17 August 2023                                                  
For further information contact: Community Development Officer David Hagerty 
on 01700 801088 / david.hagerty@argyll-bute.gov.uk. 
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Page 193

Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment
12 September 2023
12
September
2023
Area Performance
Report – FQ1
2023/24
Customer Support 
Services –
Sonya Thomas
Quarterly Report 18 August
2023 
12
September
2023
Recycling and
Recovery
Performance
Roads and Infrastructure
Services –
John Blake
Annual Report 18 August
2023 
12
September
2023
Police Scotland
Update
Police Scotland –
Inspector James McArthur/
Sergeant Eddie McGunnigal 
Quarterly Report 18 August
2023 
12
September
2023
Helensburgh,
Cardross and
Dumbarton
Cyclepath Update
Development and Economic
Growth –
Colin Young 
Quarterly Report 18 August
2023 
12
September
2023
Supporting
Communities Fund
– End of Project
Monitoring Report 
Chief Executive Unit –
Rona Gold/ David Hagerty 
Annual Report 18 August
2023 
12
September
2023
Hermitage Park
Regeneration - End
of project report and
evaluation report
Development and Economic
Growth – 
Arlene Cullum
As Required 18 August
2023 
12
September
2023
Helensburgh
Waterfront
Development -
Skatepark
Development and Economic
Growth – 
David Allan/Audrey Martin
As Required 18 August
2023 
Page 193
Agenda Item
12

Page 194

Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment
12
September
2023
Helensburgh
Waterfront
Development
(Commercial area) -
Update &
shortlisting of offers
Development and Economic
Growth – 
David Allan
As Required 18 August
2023 
12
September
2023
Play Park 
Engagement – 
Update Report
Roads and Infrastructure –
Hugh O’Neill
As Required 18 August
2023 
12 December 2023
12
December
2023 
Quarterly
Performance
Scorecard FQ2
2023/24
Customer Support 
Services –
Sonya Thomas
Quarterly Report 17
November
2023 
12
December
2023 
HSCP Bi-Annual
Update Report
Health and Social Care
Partnership –
Charlotte Craig
Bi-Annual Report 17
November
2023 
12
December
2023 
Charities and Trust
Funds
Legal and Regulatory Support –
Stuart McLean 
Annual Report 17
November
2023 
12
December
2023 
Roads and
Infrastructure
Services Update
Roads and Infrastructure
Services –
Mark Calder
Quarterly Report 17
November
2023 
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Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment
12
December
2023 
Police Scotland
Update
Police Scotland –
Inspector James McArthur/
Sergeant Eddie McGunnigal 
Quarterly Report 17
November
2023 
12
December
2023 
Helensburgh,
Cardross and
Dumbarton
Cyclepath Update
Development and Economic
Growth –
Colin Young 
Quarterly Report 17
November
2023 
12
December
2023 
Local Housing
Strategy 
Development and Economic
Growth –
Douglas Whyte
Annual Update 17
November
2023 
12
December
2023 
CHARTS (Argyll
and the Isles)
Seymour Adams  As Required 17
November
2023 
12
December
2023
Primary School
Report -
Helensburgh and
Lomond Area
Education –
Brendan Docherty
Annual Report 17
November
2023 
Future Meetings 
Hermitage
Academy –
Curriculum Review
Louise Connor
Education
Update on progress   
Helensburgh
Shopfronts
Andrew Collins
Development and Economic
Growth
Update Report  
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Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment 
Parking in
Helensburgh
Hugh O’Neill
Roads and Infrastructure
Services   
Helensburgh
Waterfront
Development
Andrew Collins/John Gordon
Commercial Services
Updates on Progress   
Helensburgh
Conservation Area
Regeneration
Scheme (CARS)
Dianne Richardson
Development and Economic
Growth
Updates on Progress   
Commercial
Services Property
Update
David Allan
Development and Economic
Growth 
As Required   
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ARGYLL AND BUTE COUNCIL        HELENSBURGH & LOMOND AREA COMMITTEE
COMMERCIAL SERVICES     12th SEPTEMBER 2023     
HELENSBURGH WATERFRONT DEVELOPMENT (COMMERCIAL AREA) 
– UPDATE & SHORTLISTING OF OFFERS 
1.0 EXECUTIVE SUMMARY 
1.1 The development of Helensburgh Waterfront has been a long term project and following
completion of the construction of the leisure centre focus moves to the site of the old
swimming pool which is proposed primarily for commercial development. The completed
leisure and public realm development has been credited with being a finalist of one of
the best ‘Placemaking’ developments of 2023 in the national Planning Awards and is
also shortlisted for ‘’Best Construction Projects GB&I’ for the Construction Employers
Federation (CEF).   
1.2 A two stage marketing process has commenced with the closing date for initial proposals
set for 3rd May 2023. This 2 stage process has allowed for a public engagement exercise
to be undertaken and shortlisting of the most economically beneficial and deliverable
propositions prior to financial proposals being received. 
1.3 This report aims to highlight the assessment of the propositions and agree the shortlisted
candidates to move onto the final stage.  The report also updates on the outcomes of
the public engagement exercise and a separate report has been prepared concerning
the reinstatement of the skatepark equipment to satisfy planning conditions attached to
the Leisure Centre consent.       
2.0    RECOMMENDATIONS
2.1 That the H&L Area Committee:
2.1.1 Note the outcomes of the public engagement exercise undertaken by Ryder
Architecture contained at Appendix A and that this report will be made
available to the public.
2.1.2 Note the varied interest in the site and the summary of the nine proposals
received as outlined paragraph 3.4 below and in Appendix B.
2.1.3 Note the Property Development Working Group (PDWG) have met in August
2023 to score and assess the 9 proposals with 7 being shortlisted to proceed
to next stage for full financial offers as outlined in Appendix C. 
2.1.4 Note appendices B and C are publically restricted given commercially and
financially sensitive nature of the live bidding process;
2.1.5 Agree that for the second stage of full financial offers will be assessed
against criteria outlined at paragraph 5.2 below and Appendix C. 
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ARGYLL AND BUTE COUNCIL        HELENSBURGH & LOMOND AREA COMMITTEE
COMMERCIAL SERVICES     12th SEPTEMBER 2023     
HELENSBURGH WATERFRONT DEVELOPMENT (COMMERCIAL AREA) 
– UPDATE & SHORTLISTING OF OFFERS 
1.0 INTRODUCTION 
1.1 The development of Helensburgh Waterfront has been a long term project and following
completion of the construction of the leisure centre focus moves to the site of the old
swimming pool which is proposed primarily for commercial development. The completed
leisure and public realm development has been credited with being a finalist of one of
the best ‘Placemaking’ developments of 2023 in the national Planning Awards and is
also shortlisted for ‘’Best Construction Projects GB&I’ for the Construction Employers
Federation (CEF).   
1.2 A two stage marketing process has commenced with the closing date for initial proposals
set for 3rd May 2023. This 2 stage process has allowed for a public engagement exercise
to be undertaken and shortlisting of the most economically beneficial and deliverable
propositions prior to financial proposals being received. 
1.3 This report aims to highlight the assessment of the propositions and agree the shortlisted
candidates to move onto the final stage.  The report also updates on the outcomes of
the public engagement exercise and a separate report has been prepared concerning
the reinstatement of the skatepark equipment to satisfy planning conditions attached to
the Leisure Centre consent.       
2.0    RECOMMENDATIONS
2.1 That the H&L Area Committee:
2.1.1 Note the outcomes of the public engagement exercise undertaken by Ryder
Architecture contained at Appendix A and that this report will be made
available to the public.
2.1.2 Note the varied interest in the site and the summary of the nine proposals
received as outlined paragraph 3.4 below and in Appendix B.
2.1.3 Note the Property Development Working Group (PDWG) have met in August
2023 to score and assess the 9 proposals with 7 being shortlisted to proceed
to next stage for full financial offers as outlined in Appendix C. 
2.1.4 Note Appendices B and C are publically restricted given commercially and
financially sensitive nature of the live bidding process;
2.1. 5 Agree that for the second stage of full financial offers will be assessed
against criteria outlined at paragraph 5.2 below and Appendix C.
3.0     BACKGROUND & SUMMARY OF OFFERS
3.1 The development of Helensburgh Waterfront is a key project for the council.
Following completion of the Leisure Centre and car park in early 2023 the focus
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has now moved onto the commercial area. 
3.2 Given the public interest in the site and taking cognisance of Helensburgh
Community Council’s (HCC) representations it was agreed to undertake a 2
stage marketing process to allow for a public engagement exercise to be
undertaken after the first stage. It should be noted that this engagement
processes focussed at local groups and businesses is additional to formal
community consolation that will come once a firm proposal is formed and
planning application submitted. It was also recommended by our commercial
agent to undertake a 2 stage process as it allows a shortlist of most credible
proposals to be worked up to more developed business cases and financial
modelling.   
3.3 The first stage (non-financial) marketing exercise had a closing date of 3rd May
2023 and the 9 proposals received are summarised in Appendix B. This
Appendix is restricted as it contains commercially sensitive information. 
3.4 The 9 expressions of interest are a mix of international, national and local bidders
ranging in use from community, infrastructure, retail, hotel and food retail.  The
proposals also range in scale from open space through small scale buildings to
multi storey developments.   
3.5 Some proposals have been fairly detailed whereas others are submitted in
summary at this stage.  Additional detail from all will be required to be formally
assessed as part of Stage 2. 
4.0      PUBLIC ENGAGEMENT EXERCISE 
4.1 Given the public interest in the site a public engagement exercise was undertaken
in June 2023.  There will be a statutory period of community consultation when a
formal planning application has been submitted or pre-application consultation
takes place.  However, the intention was to engage more widely than statutory
obligations to help shape the assessment process of Stage 1 offers.  The aim is
also to try to engage with a wide range of groups – some of which may not tend
to feedback to traditional public meetings, statutory consultations or harder to
reach groups.   
4.2  The public engagement exercise was managed by Ryder Architecture’s
engagement specialist team and invites were sent to 63 community groups, 8
community councils and widely advertised on social media. In total 83 people
participated in the events and separate sessions were undertaken with the local
schools. Helensburgh Community Council were unable to take part in the public
engagement exercise as they submitted a proposal for the site which created a
potential conflict of interest. 
4.3 As noted within the report at Appendix A, there was no single consensus on
any of the options which were presented with each generating pros and
cons. However some key themes which came out of the sessions were as
follows: 
 Several attendees felt strongly that anything much higher than a single
storey building would not be desirable, as it would block the views
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across the water. The site is felt to be a prime spot to attract visitors and
enjoy the open aspect so, whilst many are not averse to some kind of
building or units on the site, they would like an attractive design that is in
keeping with the existing leisure centre. 
 Overall there was a strong preference for an option with at least some
outdoor recreation space, ideally with seating and activities suitable for
locals and visitors. Whilst some liked the idea of event space, others
pointed out that there is already plenty of provision such as Civic Centre
indoor / outdoor event area, Colquhoun Square event area, Hermitage
Park event area, Kidston Park, Helensburgh Pier car park pop up events
facilities. 
 Several attendees acknowledged that a fully open, non-commercial public
space would struggle to secure funding and was therefore unlikely. Many
also commented that the town lacks indoor attractions, and an open air
space would not be particularly useful in poor weather for much of the year,
therefore a combined indoor / outdoor offer might be preferable. 
 The prospect of retail / fast food was of considerable concern to some
attendees, who are worried that it will have a damaging impact on local
businesses which are already struggling. Concerns included an
overprovision of certain types of retail or food offerings, creating more
competition, and a concentration of business in the centre of town which
could detract from those businesses based further along the promenade.
However, younger people were particularly interested in high street chains
such as Starbucks. 
 Others would welcome a retail or hospitality option, provided it is in
keeping with the needs of the town. For some, this could be a supermarket.
For others, a clothes shop would be desirable since the recent loss of
clothing retailers in the town. Some noted the setting would be ideal for a
bar or restaurant looking out over the water to create a destination with a
real wow factor. 
 The lack of indoor recreation space in Helensburgh was a recurring theme
across most sessions, and this was felt to be lacking in the current options
for the site. Many people would like to see something that appeals to both
locals and visitors, perhaps with a flexible, multi-use space that could
change uses throughout the year. Suggestions ranged from indoor sports
courts to activities such as bowling and climbing walls, as well as some
kind of art space or museum dedicated to local history, such as John Logie
Baird. 
 The option including a general community space received mixed
feedback. People were generally positive about such a space in theory,
however some pointed out that there are already many such spaces
available in Helensburgh in church halls and private buildings. There was
positive feedback for an event / exhibition space, if perhaps it could be
combined for community use. 
 Likewise, the prospect of a hotel received mixed feedback. It was
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considered by some attendees to be a real need in Helensburgh, as they
struggle to find rooms for friends and family. The Waterfront site could
provide a very attractive spot for visitors to enjoy the view, perhaps with
associated restaurants and bars. For others, there is sufficient existing
provision and they were concerned a new hotel would take away
customers from local businesses 
 The issue of a skate park was discussed at every session, and is clearly a
subject close to the hearts of many Helensburgh residents. There are
strong feelings both for and against having the skate park at the Waterfront
site, but most agree a park would be an asset. 
 Coach parking was also a hot topic, with many people observing the need
for Helensburgh to maintain its visitor numbers to support local businesses
– with more coach parking a necessity. Whilst some could see the value
of having coach parking on the Waterfront site, most however thought it
should go elsewhere, with perhaps only a drop off and pick up point at the
Waterfront. 
4.4 Officers have also instructed a retail assessment to be undertaken to assess
the potential impact of any retail / commercial development and to assess if it
would be beneficial in retaining spend which is currently lost to other
surrounding towns. While this isn’t required for a town centre development site
it will hopefully assist to address some of the concerns raised in the community
engagement process. 
5.0      ASSESSMENT OF OFFERS FRAMEWORK AND SHORTLISTING
5.1 The Property Development Working Group (PDWG) consists of officers from a
wide range of services to ensure that a spread of factors are taken into account
when assessing the proposal received. For this exercise officers from Estates,
Economic Development, Communities & Partnerships, Planning, Roads, Legal
and Finance were represented. 
5.2 The group assessed the proposals based on the following criteria which will also
be the format for consideration of offers at Stage 2: 
1.       Economic development   
 Potential Economic Benefits (e.g. local employment and recruitment,
salaries, level of investment, town centre economic compatibility,
seasonality)   
 Potential Indirect and Induced Benefits (e.g. purchase of local goods and
services, leakage of expenditure to other areas)    
2.       Planning / Transport Considerations   
 Consistency with Development Plan and deliverability in terms of parking,
access and transport requirements   
 Potential deliverability in terms of scale and mass based on information
currently available    
3.       Legal Considerations / Governance / Risk    
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4.       Community Feedback   
 Based on Community Engagement Process (June 2023)   
5.  Financial outcomes
 Potential capital or revenue income or ongoing revenue burden 
5.3 For the initial proposals all criteria were weighted the same to give a fair
reflection on varying degree of detail submitted at this initial stage. However it
should be noted that for the second stage of full financial offers (i.e. once more
detail has been submitted) the Economic Development benefits and Financial
Outcomes will be weighted higher due to the requirement to obtain a material
contribution to the cost of construction of the new Leisure Centre (which was
part of the business case for its construction) and the aims of the project overall
to be a mixed use and regeneration opportunity for the town centre. 
5.4 The PDWG summary assessment of the offers and assessment criteria is
attached as Appendix C which is publically restricted due to the commercially
sensitive information contained within it. From this exercise it was decided to
proceed with 7 of the proposals being asked to submit full financial offers. This
leaves 2 proposals which will not proceed further in the process.   
5.5 Avison Young, commercial consultants who marketed the site on behalf of the
council also assisted in the assessment of the applications.  They have
assessed them at a high level based on quality, compliance, financial covenant,
experience, jobs created and NDR revenue. Avison Young have advised that
they are satisfied that a number of the parties are capable of delivering a quality
development of the site and moving to the second stage.   
6.0 NEXT STEPS 
6.1 Avison Young will now be instructed to commence the second stage of the
marketing process seeking full financial offers from the remaining parties who
have been selected from the engagement process. 
6.2 This will require detailed information to be issued to allow competent offers to
be submitted including confirmation of titles, site investigation reports, services
information, parking / access arrangements and planning considerations. 
6.3 Officers have also instructed a retail assessment to be undertaken to assess
the potential impact of any retail / commercial development and to assess if it
would be beneficial in retaining spend which is currently lost to other
surrounding towns. While this isn’t required for a town centre development site
it will respond to some of the issues raised in the community engagement
process relating to retail capacity, leakage of spend and market.   
6.4 An order has been placed to repair or replace temporary Skatepark equipment
at the site to satisfy planning conditions attached to the Leisure Centre. 
Expectation is that it will be installed during autumn 2023.  £80,000 has also
been allocated by Council as part of Place Based Investment (PBI) fund to
support a long term solution for the skatepark.  A report focussed on skatepark
matters will be considered separately H&L Area Committee.  
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6.5 On receipt of the full financial offers a further assessment will be undertaken
as there may be a variety of tenures proposed to deliver the site and specialist
advice may be required depending on the details received. 
7.0 CONCLUSIONS 
7.1 The initial marketing of the site has generated a strong level of interest and it
is important to make the most of this interest to generate strong full financial
offers. The assessment of the initial proposals has been undertaken with a
number of good proposals progressing to the next stage. 
7.2 The community engagement exercise was well received and generated a wide
variety of views along with some general themes for members to consider as
the project progresses. Concerns around the impact of retail / commercial
development of the site will be addressed by a retail study which has been
instructed. 
7.3 The next steps are outlined within the report but it is important to note that the
Economic Development and Financial Outcomes will become more important
when the second stage offers are received. 
8.  IMPLICATIONS
8.1 Policy – None.
8.2 Financial – Depending on the delivery mechanism the project could deliver
significant capital or revenue income. Similarly there could be significant capital
cost if the council erects the buildings but a higher level of ongoing revenue
income. 
8.3 Legal - The terms and conditions of any transactions to follow are intended to
be delegated to the Executive Director of Customer Services.
8.4 HR – Depending on the delivery mechanism there could be additional
resources required within teams such as Estates, Legal, Major Projects,
Finance and PR.  
8.5 Fairer Scotland Duty 
8.5.1 Equalities – Protected characteristics – None
8.5.2 Socio economic Duty – None
8.5.3 Islands – None
8.6 Climate change – Any large building project will have sustainability issues to
address. However this development is designed to deliver local services to
reduce the need for residents to travel to other destinations which will be a
positive impact. There could also be potential for incorporating renewable
energy systems such as solar panels to reduce the carbon footprint of the
development.
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8.7 Risk – The two main areas of risk are around costs and local interest groups.
The potential increase in costs from inflation and the poor electrical network are
the biggest risk. The secondary risk from local interest groups will need to be
managed but as the development matches the LDP, Masterplan and Waterfront
Business plan this is less of a risk.
8.8 Customer Service – None.
Douglas Hendry, Executive Director with responsibility for Commercial Services
Councillor Gary Mulvaney – Policy Lead, Finance and Commercial Services 
9th August 2023 
For further information contact: 
David Allan
Estates & Property Development Manager
The Helensburgh and Lomond Civic Centre
38 East Clyde Street
Helensburgh, G84 7PG
david.allan@argyll-bute.gov.uk 
01436 657 620 
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Page 205

Helensburgh Waterfront
Community Engagement
Page 205
Agenda Item
13b

Page 206

Ryder Architecture Limited
Newcastle
London 
Glasgow
Liverpool
Manchester
Hong Kong
Vancouver
Amsterdam 
www.ryderarchitecture.com
Page 206

Page 207

Contents
4
6
8
9
11
13
15
17
19
20
22
24
Project number
2010:07
Document reference
11203-RYD-00-XX-RP-A-0000-S2
Revision
P3
Date
19 July 2023
Author
Soo Darcy
Checked by
Chris Malcolm
This document has been designed to be
viewed / printed A4 double sided.
Introduction and Methodology
Key Findings
Feedback by Option
Convenience Retail / Fast Food
Open Space / Community Use
Multi Storey Retail / Residential / Exhibition Space
Multi Storey Retail / Hotel
Retail / Community Space
EV Charging
General Comments
Schools Engagement
Schools – Pictures
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4
Introduction and Methodology
In order to gather opinions and
feedback on potential development
options for the Helensburgh
Waterfront site, stakeholder
engagement was held over the
course of a week from 17 to 23
June 2023.  This included both drop
in sessions and targeted sessions
to cover a variety of age groups
and interests.  This activity was not
a formal public consultation, but
was targeted engagement to help
achieve an inclusive approach.
Invites were sent to 63 community
groups, eight Community Councils
and published several times on
social media to broaden the reach
and generate interest.  This was
to ensure people with a variety of
interests, and those who may be
lesser heard voices or who tend not
to get involved with engagement
activities, had the opportunity to
have their say.
In total, 83 people participated in the
engagement events.
With the exception of the schools
engagement, at each session
attendees were shown five sets of
images to aid discussion. These
sets were grouped to represent the
range of options currently being
put forward for the Waterfront site,
in terms of broad function or type. 
It was explained to all attendees
upon arrival that the images were
for illustrative purposes only, and
were not intended to represent any
particular brands, size or design of
building.
Attendees were invited to identify
any images they particularly liked or
disliked, and discuss the pros and
cons of each option (or individual
parts thereof).
At the schools engagement, pupils
were invited to talk about what they
would like to see in their town, and
draw their ideas for the Waterfront
site.
The schedule of engagement
sessions is shown on the next page. Page 208

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5
Engagement Sessions
Date Times Session Type Location / Venue Invites
Saturday 17 June 10:00 – 16:00 Drop in session HLCC Annex Community Groups
Monday 19 June 09:30 – 15:30
17:00 – 20:00
Schools
Drop in session
Hermitage Academy Conference Room
HLCC Annex
Schools
Community Groups
Tuesday 20 June 18:00 – 20:00 Community Councils HLCC Community Room Community Councils
Wednesday 21 June 17:30 – 18:30
19:00 – 20:00
Targeted group
Targeted group
HLCC Community Room
HLCC Community Room
Grey Matters Active Aging
Royal Navy Family Support
Thursday 22 June 18:00 – 20:00 Business evening HLCC Community Room
Friday 23 June 18:00 – 20:00
10:30 – 11.30
12:00 – 14:00
Targeted group
Targeted group
Drop in session
HLCC Annex
HLCC Annex
HLCC Annex
Mid Point Youth
H&L Autism
Community Groups
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6
Key Findings
There was no single consensus on any of the five
options, with each generating a range of pros and cons.
Several attendees felt strongly that anything much higher
than a single storey building would not be desirable, as
it would block the views across the water.  The site is felt
to be a prime spot to attract visitors and enjoy the open
aspect so, whilst many are not averse to some kind of
building or units on the site, they would like an attractive
design that is in keeping with the existing leisure centre.
Overall there was a strong preference for an option with
at least some outdoor recreation space, ideally with
seating and activities suitable for locals and visitors. 
Whilst some liked the idea of event space, others pointed
out that there is already plenty of provision such as Civic
Centre indoor / outdoor event area, Colquhoun Square
event area, Hermitage Park event area, Kidston Park,
Helensburgh Pier car park pop up events facilities.
Several attendees acknowledged that a fully open,
non commercial public space would struggle to
secure funding and was therefore unlikely.  Many also
commented that the town lacks indoor attractions, and
an open air space would not be particularly useful in
poor weather for much of the year, therefore a combined
indoor / outdoor offer might be preferable.
The prospect of retail / fast food was of considerable
concern to some attendees, who are worried that
it will have a damaging impact on local businesses
which are already struggling.  Concerns included an
overprovision of certain types of retail or food offerings,
creating more competition, and a concentration of
business in the centre of town which could detract from
those businesses based further along the promenade. 
However, younger people were particularly interested in
high street chains such as Starbucks.
Others would welcome a retail or hospitality option,
provided it is in keeping with the needs of the town.  For
some, this could be a supermarket.  For others, a clothes
shop would be desirable since the recent loss of clothing
retailers in the town.  Some noted the setting would be
ideal for a bar or restaurant looking out over the water to
create a destination with a real wow factor.
The lack of indoor recreation space in Helensburgh
was a recurring theme across most sessions, and this
was felt to be lacking in the current options for the site. 
Many people would like to see something that appeals to
both locals and visitors, perhaps with a flexible, multi use
space that could change uses throughout the year. 
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7
Key Findings (Cont’d)
Suggestions ranged from indoor sports courts to
activities such as bowling and climbing walls, as well as
some kind of art space or museum dedicated to local
history, such as John Logie Baird.  
The option including a general community space
received mixed feedback.  People were generally positive
about such a space in theory, however some pointed
out that there are already many such spaces available in
Helensburgh in church halls and private buildings.  There
was positive feedback for an event / exhibition space, if
perhaps it could be combined for community use.
Likewise, the prospect of a hotel received mixed
feedback.  It was considered by some attendees to be a
real need in Helensburgh, as they struggle to find rooms
for friends and family.  The Waterfront site could provide a
very attractive spot for visitors to enjoy the view, perhaps
with associated restaurants and bars.  For others, there
is sufficient existing provision and they were concerned
a new hotel would take away customers from local
businesses.
The issue of a skate park was discussed at every
session, and is clearly a subject close to the hearts of
many Helensburgh residents.  There are strong feelings
both for and against having the skate park at the
Waterfront site, but most agree a park would be an asset. 
Those who would like to see it at the Waterfront argue
that the views, central accessibility, nearby facilities
such as cafes and the leisure centre, and the ability
for the community to passively supervise the park due
to its open aspect, make it the ideal location with the
potential for a park that attracts national visitors.  Those
who would like to see it elsewhere (such as Hermitage
Park) argue that the skate park would cause noise and
disruption to those round them, and would benefit from
more space than can be afforded at the Waterfront.
Coach parking was also a hot topic, with many people
observing the need for Helensburgh to maintain its visitor
numbers to support local businesses – with more coach
parking a necessity. Whilst some could see the value
of having coach parking on the Waterfront site, most
however thought it should go elsewhere, with perhaps
only a drop off and pick up point at the Waterfront.
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8
Feedback by
Option
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9
Convenience Retail / Fast Food
Pros
Outdoor seating was very popular,
with many people commenting that
the site is a prime spot to attract
visitors and locals with the right mix
of food, coffee and pleasant seating
to take in the view.
Several people thought more
parking would be of benefit, as it is
felt to be lacking in the town centre.
The prospect of a tea / coffee
stand is appealing, perhaps an
independent local brand.
The opportunity to incorporate
local businesses or pop ups, rather
than established chains only, was a
welcome idea to make the most of
retail and food offering.
Cons
Helensburgh is perceived to already
have plenty of good quality food
outlets offering a wide choice, with
several people commenting that
more food outlets are not needed.
Potentially poor sustainability
credentials of fast food and
convenience retail, such as
packaging and air miles.
A general negative perception of fast
food and large chains, which are not
felt to be in keeping with a town like
Helensburgh or contributing towards
the community and its existing
businesses.
Potential for litter and attracting gulls
around seating areas.
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10
Convenience Retail / Fast Food
“Whatever it is, make it
an attractive, sustainable,
high quality build.”
“A vibrant, independent
retail, food and craft
boutique [offering], to
be a social and tourist
attraction.”
“Small local businesses
are unlikely to be able
to afford this type of
development.”
“Food retail of this sort
[convenience] is not
sustainable and net zero
– high food miles, plastic
wrapping adds to the
carbon footprint.”
“No drive throughs!”
“[There are] enough
fast food outlets in
Helensburgh – keep
Helensburgh unique, not
generic!”
“Outdoor seating would
be really nice, but with a
kiosk / coffee rather than a
fast food outlet.”
“I really like the public
realm and seating by
the leisure centre.  We
could have car parking
and seating, particularly
for visitors – especially
if boats are coming in
again.”
“It would be ok as
a fast food point if
local businesses were
encouraged to move
there, freeing up units for
shops.  But I doubt there’s
capacity for an additional
food offering [on top of
what we already have].” Page 214

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11
Open Space / Community Use
Pros
Attractive to both locals and visitors. 
Could blend nicely with the existing
leisure centre if outdoor activities
were on offer, such as the outdoor
gym.
Providing a large open space for
events throughout the year, such as
music festivals and food markets
– but it was noted that this type of
facility is available at the Civic Centre
(hosting the recent gin festival and
street food Sunday events) along
with the redeveloped Colquhoun
Square and Hermitage Park multi
use area.
A number of attendees felt that, with
the right investment, a skate park
could be a considerable draw for
tourists and sports enthusiasts on
a national level, drawing in tourism
and money to local businesses. 
Attendees noted the support of
internationally renowned BMX rider
Kriss Kyle, who lives in Helensburgh.
It was felt that a skate park in this
location would be easy to supervise,
helping to keep any potential
antisocial behaviour to a minimum.
It could provide a central facility
for young people centred around
healthy hobbies – something that is
felt to be lacking in Helensburgh.
In relation to coach parking, a drop
off and pick up point could be
attractive for visitors on tours and
arriving / leaving by boat.  This could
be tied in with pier redevelopment. 
Some people commented that older
visitors need to go back and rest
during the day, therefore coaches
should be able to stay on site if a
drop off point is provided, however
note that most thought coaches
should park elsewhere to free up
space on the Waterfront site.
The prospect of outdoor community
space also opened up discussion
about an outdoor pool, which was
not part of the options but some
people would like to see reinstated.
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Open Space / Community Use
Whilst coach parking is felt to be
much needed in the town, many feel
the Waterfront is not a suitable place
– too many vehicles taking up too
much space. 
Outdoor gyms received mixed
reviews as a concept – although the
idea is felt to be good, some people
do not think they are well used in
practice. Wind turbines were not
thought to be a compelling offer. 
Few people seemed particularly
concerned about the aesthetic
appearance, rather they felt they
would not be especially functional
nor cost effective in this location.
“A multi use seasonal site,
eg ice rink in winter, mini
golf in the summer, skate
park and soft play all year
round.”
“Ideally a mix of indoor
and outdoor things to do.”
“I would use an outdoor
gym, but it wouldn’t really
appeal to visitors.”
“A skate park would be
a massive benefit to the
young people in the area
and further afield.”
“A skate park – it needs
to be in the right place,
though.  We wouldn’t put
it there – it needs to be
in a park somewhere so
the noise doesn’t affect
people relaxing nearby. 
Could it go in Hermitage
Park?”
“We don’t want the skate
park in Hermitage Park
– the people using it are
fine, but the location and
environment attracts
antisocial behaviour.  We
don’t want to create more
of a problem with that.” 
“We do need coach
parking, and it would
be useful in the centre
of town, but you don’t
want to stare at a load of
coaches there.  Could it be
a drop off point, and park
coaches elsewhere?” 
“You can’t have allotments
there – nothing will grow!”
Cons
Whilst the skate park was a very
popular offering, there was mixed
feedback about its location.  Some
people do not think the Waterfront
site is the right place for it, with
concerns about noise and lack of
space.
Allotments were almost unanimously
felt to be a poor idea on this site as
the weather would make it difficult
to grow plants.  There are felt to be
plenty of other suitable places for
allotments.
This option would have limited use
in inclement weather – most people
thought outdoor space would need
to be complemented by at least
some shelter, and many suggested it
be combined with indoor recreation
space.
12
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13
Multi Storey Retail / Residential / Exhibition
Pros
The prospect of some exhibition
space was very welcome, provided
it does not impact negatively on
existing businesses.  Some people
suggested a heritage or civic
space, such as a John Logie Baird
exhibition, which could be rotated
for different events. 
Some attendees liked the idea
of pleasant shops and galleries
combined, creating a destination
for people to relax, shop and eat –
attractive to tourists and locals.
Overall, few people seemed to have
strong opinions on the prospect
of residential development on the
site.  Positive comments related to
the possibility of an aesthetically
pleasing, high quality development
that would raise the profile of the
waterfront, and deliver benefits for
the local economy.
Cons
A development of more than
one storey sparked considerable
concerns about the loss of the view
across the water.  Many people felt
that a smaller development would
be acceptable, but not multi storey.
Many attendees were concerned
about the impact of large scale
retail, particularly national chains,
on local businesses – and pointed
out that there are some empty
retail units in the town already,
questioning whether the market can
support more retail.  There were
strong feelings that large brands
would put independent retailers out
of business and / or concentrate
shoppers in the town centre, losing
the spread of retailers further along
the promenade. 
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14
Multi Storey Retail / Residential / Exhibition
“Multinational retailers are
not needed in town.  We
should be encouraging
and supporting local
independent businesses
to grow and develop.”
“Clothes shops have
closed because the rents
are too high.  Young
people go elsewhere to
buy things all in one go,
and people shop online.”
“I’d be completely against
a multi storey building. 
The thing that’s good
about Helensburgh is the
water and views.  Towns
that have developed their
waterfronts have died.”
“The Local Development
Plan prioritises
Helensburgh for housing,
so this is in line with the
Plan.  Increasing the
population is in line with
the area’s objectives
for things like heating
networks.  Mixed use
residential and retail
would boost the economy,
and it’s close to the
train station and local
amenities.”
“We don’t have many
places for museum /
cultural type exhibitions –
it would be good to have
something for tourists to
do in poor weather.”
“There are two art galleries
on the sea front, and
exhibition opportunities
at the library, community
hub, Oak Tree Gallery,
Destination Helensburgh
and Hermitage Park
Pavilion.”
“I don’t have an objection
to retail etc, but would
question if it’s the right
site.”
Much of the feedback concentrated
on a desire for the site to be more
focused on local community benefits
and independent business owners. 
The cons for residential tended to
relate to a preference to keep the
site for more general community
use, rather than a select few who
can afford to live there.  It was also
questioned whether there is a need
for more residential development.
“See NPF4 and
community empowerment
legislation, which is all
about place.  A focus on
retail is wasteful.”
“Multi storey just seems
like a bizarre suggestion
– why would we want to
lose the view?”
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15
Multi Storey Retail / Hotel
Please note that the pros and cons
related to multi storey retail were the
same for this option as for the mixed
use retail, residential and exhibition
space – primarily a concern about
competition which would negatively
affect local businesses, and losing
the views with a multi storey
development.
Pros
There were very mixed views
about the need for a hotel, with
some attendees advocating for
the benefits of a hotel while others
questioned the need.  For those
who would welcome a hotel,
comments tended to focus on their
struggles to find accommodation
nearby for family and friends to visit,
and the benefits of the waterside
location for an attractive tourism
destination combined with some
shops and restaurants.
Cons
Several people felt that Helensburgh
already has plenty of hotels so there
would not be sufficient demand
for another.  It was also noted
that an additional hotel could take
customers away from existing
businesses.
There was a suggestion that the
service areas for a retail and hotel
development of this type would
negatively impact the aesthetics of
the location and the public realm
around the leisure centre, making it
appear messy and attracting vermin.
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16
Multi Storey Retail / Hotel
“A hotel would be nice
for a few people taking
rooms, but spoils the view
for everyone else.”
“An assessment should
be made of existing hotels
to see if it’s viable.  The
people who come here
to visit are usually day
trippers.”
“There’s a massive
demand for hotel rooms,
but this is not the right
location – it would be too
high and spoil the views.”
“There’s not enough
demand for a hotel.”
“A hotel would be
acceptable, and could be
a conference centre etc. 
It would bring people into
the town and be beneficial
for businesses.”
“Three or four storeys [for
a hotel] would be out of
scale with the town.”
“No multi storey – a low
level development would
be more appropriate.”
“I’ve struggled to get
hotels for family.  A nice
hotel, with some nice
shops and restaurants,
would be lovely.  It’s such
a nice spot looking out
over the bay – people
who visit want to look out
over the sea, and that’s a
perfect spot for it.  People
will pay a premium to sit
and look out over the bay.”
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17
Retail / Community Space
Pros
A community space was particularly
appealing to many attendees,
particularly if it provided facilities for
young people, families and visitors. 
This option sparked a lot of debate
about the need for indoor recreation
and leisure areas, particularly for
younger people, which could make
the most of being close to the
existing leisure centre.  Many people
felt that it is not the right spot for a
supermarket, but that the site could
support both a leisure and some
kind of retail offering if the building
itself were an attractive design and
single storey.
A pleasant, single storey building
could complement the leisure
complex well and would not be
too obtrusive, given the desire to
maintain views across the water as
much as possible.
Cons
Whilst some people felt that another
supermarket would be welcome
in Helensburgh, however some
questioned whether the Waterfront
is the right location.  This largely
stemmed from the feeling that
the site should be dedicated to
community use and recreation, so a
suggested solution was to combine
the community space with other
civic or leisure provision.
As with the other retail options,
some attendees were concerned
that a retail offering, particularly
a supermarket, could impact on
local businesses such as butchers,
fishmongers and delis, risking
putting smaller independent retailers
out of business.
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18
Retail / Community Space
“Something like an Aldi
or Next would be ideal –
people need cheaper food
options and there are no
clothes shops.  You could
even put a leisure offering
above it on a second
floor.”
“We are lacking
supermarkets, but that’s
not the place for it.  It
would be sacrilege to put
a supermarket on that
site.”
“A mix of small retail and
community (outdoor) use
would be ideal.  However,
how many businesses can
you support here – would
it be viable?”
“Is there an opportunity
to combine open
space with something
commercial and covered,
to complement the leisure
centre?”
“There’s community space
in the Pavilion, and hardly
anyone uses it.  There are
rooms in the tower, church
etc that are well used.  But
we could certainly use a
bigger community space /
hall.”
“Community and retail
is very ‘Meh…’ – think
different!”
“We could really use
a multi use room for
community and visitors
– a building [on that site]
would be fine, but [keep it]
lower level with things for
visitors to do.”
Whilst the concept of community
space was attractive, several people
commented that there is plenty of
existing provision in the town that
is well used, but not at capacity –
therefore an additional space might
not be useful, depending on size
and cost compared to the existing
provision.
“People go out of town for
clothes shopping – they
close here because people
don’t shop here enough. 
Kids want Primark, older
people want M&S, but
neither shop enough to
make it worthwhile.”
“Everyone wanted a Lidl
or Aldi, but that’s not the
place for it and it’s too
small.”
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19
EV Charging
Please note, most of the options
were presented alongside EV
charging to gauge reactions to
buildings of various types with
parking.  Overall it was positively
received, with many attendees
seeing the benefits of more
sustainable options and the
possibility of bringing in visitors to
use the charging points.  Several
commented that more parking
in general is needed in the town
centre.
A counterpoint to this was an
argument that Helensburgh should
be trying to reduce car usage and
parking, to increase the use of active
travel and reduce pollution.
“EV charging can bring
people to the town who
can then spend their
money on the existing
businesses and support
the town.”
“EV parking can help with
people’s decisions on their
destinations for days out.”
“If you were going to put
multiple chargers you’d
need fast charging ones,
and I don’t think the grid
there would support it.”
“Additional parking would
be a waste of space and
doesn’t benefit the town
(other than disabled
parking).  We want to
see people walking and
cycling around, in line with
a ‘strong towns’ approach
and avoiding car heavy
communities.”
“Any parking / EV charging
should be covered and
have solar panels on the
roof.”
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20
General Comments
Throughout the course of the
engagement, attendees provided
additional comments and
suggestions that were not directly
related to a particular option,
but touched on their broader
perceptions of Helensburgh and
its needs.  Below is a summary of
these comments and conversations.
Sale or Lease?
A small number of attendees talked
about the potential sale or lease of
the land, and were keen that it be
leased rather than sold.  There was
a suggestion that selling the land...
“...would encourage
developers to put a large
commercial building on
it – a lease might leave it
more open to sympathetic
development.” 
This theme was echoed by another
attendee who commented that the
site is a valuable and attractive spot
in Helensburgh, which the Council
should keep control of:
“The land is too valuable
for single storey – if you’re
selling it, someone will
build multi storey.  More
sustainable for the Council
would be to put business
units on it and rent them
out, ideally with a park. 
Smaller business units
would be more sustainable
and allow smaller local
businesses to take them,
and the town becomes
more resilient.
“This land is a key piece of
Helensburgh’s waterfront.
“We need to make
sure the land is used
responsibly, the Council
should keep control of it. 
Once it’s gone, it’s gone.”  
Visitors and Young People
Several conversations centred
around the need to attract more
visitors to the town, with the
Waterfront site providing an ideal
spot for this.  Likewise, attendees
commented that there is little for
young people to do in Helensburgh
therefore some kind of civic space,
multi use exhibition space, or leisure
facility would be useful.  Some
people also lamented the loss of the
outdoor swimming pool, and would
like to see it resurrected.
“We’re missing the big
picture here: the indirect
cost benefit of a facility
that attracts visitors to the
town and doesn’t affect
existing businesses.  [That
would have] wider benefits
to the town.”
Some attendees tied this in to the
potential for developing the pier to
receive tourists by boat. 
“To develop the pier we
need facilities for marine
tourism – cruise ships
brought ashore, not just
getting on a coach and
going elsewhere.  ‘Step
ashore’ facilities so people
stay in Helensburgh for
the day.”
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21
General Comments
It was suggested that the site could
be used to signpost visitors to other
attractions, such as an information
point to send people along the
promenade or to local parks. 
More broadly, it was suggested
that Helensburgh could be better
connected to events and attractions
outside the town, by creating a hub
for coach and boat trips to places
like Edinburgh.
The issue of activities for young
people also came up in most
sessions, with a suggestion that this
would likely be a similar offer to a
visitor attraction:
“We have a huge
demographic of families
because of the naval base. 
We need something to
keep families here at the
weekend rather than going
out of town.”
“We often forget there are
a lot of kids here.  It’s seen
as a town for bus tours,
but kids need things to
do.”
“There’s nothing here to
attract young people,
other than swimming.  The
submarine museum is
too old for [primary age]
children.  Without a car,
you’re stuck.”
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22
Schools
Engagement
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23
Schools Engagement
Primary and high school pupils
were asked to tell us what they
would like to see in Helensburgh,
and discuss the reasons behind
their suggestions.  The exercise
generated a wide range of ideas,
from parks and community gardens
to cafes and shops, via trampoline
parks and bowling alleys.
A key theme for many young people
was the lack of things to do in
Helensburgh, with many travelling
to Dumbarton for shopping trips
or activities.  For some, this is a
negative as they would prefer to
have shops and familiar chain stores
/ cafes closer to home.  For others,
they are happy to travel elsewhere
and spend a day out with family,
perhaps combining shopping, eating
out and / or recreation in one trip.
There were no strong themes or
differences emerging by age group,
although this may largely be due
to the relatively small number of
participants – the activity was
designed to gather ideas rather
than  carry out quantitative analysis. 
However, it is interesting to see
the wide range of ideas the young
people came up with spontaneously
and through discussion with their
peers at the workshop.
The table on the right shows the
main suggestions, followed by a
selection of drawings produced
during the workshops.
Suggested Activity Mentions
Actviity centre (eg bowling, trampolines) 9
Small shops / cafes / stalls 8
Outdoors sports pitches / courts 8
Grass / trees / fountains 8
Skate park 7
Large retail (eg Sports Direct, clothing) 6
Arcade 6
Supermarket (suggestions included M&S, Lidl) 5
Coffee chain (eg Starbucks) 5
Play park 3
Car park 3
Museum 2
Cinema 2
Fast food chain (eg McDonalds) 2
Vegetable garden 2
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24
Schools – Pictures
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www.ryderarchitecture.com
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Page 235

ARGYLL AND BUTE COUNCIL  HELENSBURGH AND LOMOND AREA
COMMITTEE 
DEVELOPMENT AND ECONOMIC
GROWTH 
12 SEPTEMBER 2023 
HELENSBURGH, CARDROSS AND DUMBARTON CYCLEPATH UPDATE 
1.0 EXECUTIVE SUMMARY 
1.1. This report updates Members on the progress made since the previous report to
the Helensburgh and Lomond Area Committee on 13 June 2023 in relation to
the delivery of a dedicated, high quality walking and cycle path linking
Helensburgh, Cardross and Dumbarton.  The delivery of this path is a stated
Council Priority. 
1.2. Officers have approved one (1) change request from WSP, resulting in a cost
increase of £5,285.53 taking the total cost of WSPs work to £265,913.00. This
additional cost can be accommodated within the secured external funding from
Transport Scotland’s Places for Everyone (PFE) Programme, administered by
Sustrans, and Strathclyde Partnership for Transport’s (SPT) Capital Programme. 
1.3. WSP continue to work on securing landowner agreement to enable
environmental survey access and on continued engagement with other key
stakeholders to secure support for the designs.  Since the previous update,
Officers have secured agreement to the surveys with one landowner, Officers
and WSP have met on-site with one landowner and Officers have been in
dialogue with the land agents for two other landowners. 
1.4. A contract has been awarded to Civic Engineers for £99,333.00 to identify the
preferred route linking the existing cyclepath at Morrisons Supermarket /
Hermitage Academy to Helensburgh Town Centre and the new section of
segregated cycleway under construction at Helensburgh Waterfront, and to
develop the preferred route to concept design stage.  The outline programme for
this work forecasts completion of design stages 0-2 (Feasibility, Route
Alignment and Concept Design) by the end of 2023/24.  This work is being
funded via successful competitive applications to SPT’s Capital Programme and
Transport Scotland’s PFE Programme. 
1.5. While funding has been secured to complete the design stages of the project;
based on current funding models, to pay for construction of the route further
competitive applications will be required to a range of programmes including the
SPT Capital Programme and the Transport Scotland PFE Programme.  The
PFE Programme requires a minimum of 30% of total construction costs are
secured from non-Transport Scotland derived sources.  The future maintenance
of the route also needs to be considered as currently no specific funding is
received by the Council for maintenance of walking/cycling paths.
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RECOMMENDATIONS 
1.6. It is recommended that the Helensburgh and Lomond members: 
1.6.1. Welcome the award of contract to Civic Engineers for £99,333.00 for the
identification of a route linking Morrisons Supermarket/Hermitage Academy to
Helensburgh Town Centre/Waterfront, and development of this to Concept
Design stage. 
1.6.2. Note the agreement of one (1) change requests from WSP at an additional cost
of £5,285.53, taking the total cost of WSPs work to £265,913.00.  This additional
cost is covered by externally secured funding. 
1.6.3. Note the continued efforts by WSP and Officers to engage with landowners. 
1.6.4. Note the high-level options for land acquisition laid out in this report. 
1.6.5. Approve Officers to contact colleagues in Highland Council to understand their
experience of Land Reform (Scotland) Act 2003 Section 22 Orders. 
1.6.6. Approve Officers to engage with Scottish Government civil servants to identify
the current requirements for a Compulsory Purchase Order.  For clarity, this
exploratory engagement would not include submission of any Compulsory
Purchase Order, which would require approval of full Council and/or the
appropriate Committee prior to submission. 
1.6.7. Give consideration to the need to secure 30% match funding of the cost of
construction from non-Transport Scotland sources. 
1.6.8. Give consideration to identifying how future maintenance of the path will be
funded and undertaken, given the current situation where no path specific
maintenance funding is provided to the Council. 
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ARGYLL AND BUTE COUNCIL  HELENSBURGH AND LOMOND AREA
COMMITTEE 
DEVELOPMENT AND ECONOMIC
GROWTH 
12 SEPTEMBER 2023 
HELENSBURGH, CARDROSS AND DUMBARTON CYCLEPATH UPDATE 
2.0 INTRODUCTION 
2.1. This report updates Members of the progress made since the Helensburgh and
Lomond Area Committee on 13 June 2023 in relation to the delivery of a
dedicated, high quality walking and cycle path linking Helensburgh, Cardross
and Dumbarton.  The delivery of this path is a stated Council Priority. 
2.2. Full details of the project, including previous progress is available in the project
update reports previously presented to this Committee. 
3.0 RECOMMENDATIONS 
3.1. It is recommended that the Helensburgh and Lomond members: 
3.1.1. Welcome the award of contract to Civic Engineers for £99,333.00 for the
identification of a route linking Morrisons Supermarket/Hermitage Academy to
Helensburgh Town Centre/Waterfront, and development of this to Concept
Design stage. 
3.1.2. Note the agreement of one (1) change requests from WSP at an additional cost
of £5,285.53, taking the total cost of WSPs work to £265,913.00.  This additional
cost is covered by externally secured funding. 
3.1.3. Note the continued efforts by WSP and Officers to engage with landowners. 
3.1.4. Note the high-level options for land acquisition laid out in this report. 
3.1.5. Approve Officers to contact colleagues in Highland Council to understand their
experience of Land Reform (Scotland) Act 2003 Section 22 Orders. 
3.1.6. Approve Officers to engage with Scottish Government civil servants to identify
the current requirements for a Compulsory Purchase Order.  For clarity, this
exploratory engagement would not include submission of any Compulsory
Purchase Order, which would require approval of full Council and/or the
appropriate Committee prior to submission. 
3.1.7. Give consideration to the need to secure 30% match funding of the cost of
construction from non-Transport Scotland sources. 
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3.1.8. Give consideration to identifying how future maintenance of the path will be
funded and undertaken, given the current situation where no path specific
maintenance funding is provided to the Council. 
4.0 DETAIL 
4.1. The Council’s Active Travel Team (1.7 FTE) is part of the Strategic Transport
Team within the Development and Economic Growth Service.  No Council funding
is currently received by the Active Travel Team. All project costs, including internal
staff costs, have to be funded via successfully securing highly competitive external
challenge funds. 
4.2. In 2022/23, the Active Travel Team secured £3.03M external funding for the
development and delivery of a total of 32 projects across Argyll and Bute, including
the Helensburgh – Cardross – Dumbarton Cyclepath.  This required 22 separate
competitive funding applications, to 8 separate funds. 
Match Funding 
4.3. Transport Scotland’s Places for Everyone (PFE) programme, administered by
Sustrans, requires a minimum of 30% of total construction cost is secured by the
Council from alternative, non-Transport Scotland derived, sources.  As the
requirements placed upon the project by the Places for Everyone funding criteria
and additional demands of Sustrans PFE Officers around elements of the design
result in a premium design, and therefore expensive to construct,  the 30%
construction match funding requirement is forecast to be in excess of £2M. 
Phasing construction over a number of financial years will enable maximization of
suitable external match funding, however this will result in a longer construction
programme.  Accelerating the construction programme will require additional
match funding to be secured, from internal and/or external sources, which could
prove challenging. 
4.4. At present no construction match funding has been specifically identified and/or
secured.  While SPT Capital Fund is eligible as match, depending on the
timescale for construction and the other demands for SPT Capital Funding it is
considered that alternative sources of match funding should be sought, including
consideration if any internal Council funds should be allocated to delivery of this
Council Priority. 
Design 
4.5. Transport Scotland’s PFE programme is structured around 8 project stages with
a competitive challenge fund submission for the next stage(s) of funding which
require approval from the Sustrans Project Board at the end of Stage 2 (Concept
Design) and Stage 4 (Technical Design) to progress to the next stage.  The
project stages are (0) Strategic Definition, (1) Preparation and Brief, (2) Concept
Design), (3) Developed Design, (4) Technical Design, (5) Construction, (6)
Handover & Close Out and (7) In Use. 
4.6. Phase 1 Colgrain to Cardross & Phase 2 Cardross to Dumbarton
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4.6.1. Officers have approved one (1) change request from WSP, resulting in a cost
increase of £5,285.53 taking the total cost of WSPs work to £265,913.00. This
additional cost is for additional hydrology work associated with understanding
the impact of drainage in Network Rail’s ownership related to the rail line on the
drainage proposed for the cyclepath and can be accommodated within the
externally secured funding for this work. 
4.6.2. WSP are now working to complete their work packages by end of 2023.  This
timescale includes some contingency to enable continued engagement with
landowners to ensure their comments on the designs are gathered and seek to
maximise the number of landowners who agree to allow the necessary ecology
surveys.  However, to complete the work within this revised timescale is still
dependent on positive and responsive engagement from landowners, utilities
networks and key stakeholders. 
4.6.3. In relation to the land access requests for Ecology Surveys, since the last
update report Officers have engaged with 4 landowners and secured agreement
from one landowner.  Therefore, at time of writing 8 landowners have agreed, 3
continue to be engaged, 3 have rejected request for access and one landowner
continues to be unresponsive. 
4.6.4. Funding for the design development has been secured from the Strathclyde
Partnership for Transport (SPT) Capital Programme and Transport Scotland’s
PFE programme.  The Transport Scotland PFE programme, funded by the
Scottish Government, is a highly competitive challenge fund which requires
projects to closely comply with the ever evolving design requirements set by the
paid administrators of the funding, Sustrans. 
4.7. Phase 3 Helensburgh Town 
4.7.1. A contract has been awarded to Civic Engineers for £99,333.00 to identify the
preferred route linking the existing cyclepath at Morrisons Supermarket /
Hermitage Academy to Helensburgh Town Centre and the new section of
segregated cycleway at Helensburgh Waterfront, and to develop the preferred
route to concept design stage.  The outline programme for this work forecasts
completion of design stages 0-2 (Initial Business Case, Feasibility & Route
Alignment and Concept Design) by the end of 2023/24.  This work includes
community engagement to ensure the route links the most appropriate locations
and best serves community needs.   
4.7.2. This work is being funded via a successful competitive application to the highly
competitive Transport Scotland PFE Programme and to the SPT Capital
Programme.  Future stages of work will be subject to Officers successfully
securing future external competitive challenge funding and/or allocation of
Council funding. 
Construction (stage 5) 
4.8. Cardross Rail Station to Geilston Burn
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4.8.1. Cardross Rail Station to Geilston Burn.  The Council’s Roads and Infrastructure
Service have completed installation of most elements of the cyclepath through
Cardross Park, with only a small amount of fencing still to be installed. This work
has been funded by the SPT Capital Programme and the Scottish Government’s
Cycling, Walking and Safer Routes (CWSR) fund. 
4.8.2. To protect the public, the bridge over the Geilston Burn has been fenced off until
access is agreed to further land on the west side of the Burn to construct the
path through to an accessible destination. 
Maintenance 
4.9. Consideration requires to be given the maintenance of the cyclepath, including
sections of route already in place.  At present, the Council does not receive any
funding for the maintenance of cyclepaths and none of the current external
funding sources for active travel include maintenance as an eligible cost.  This
anomaly has been repeatedly raised by Officers with Transport Scotland Officials
and it is widely acknowledged to be inconsistent with the Scottish Government’s
commitments regarding capital funding for active travel projects. 
4.10. The Roads and Infrastructure Service are the single service within the Council
which possesses infrastructure maintenance teams appropriately trained and
qualified to undertake maintenance of cyclepaths, however it is acknowledged
these teams are already at capacity delivering the Roads and Infrastructure
Service commitments. The Roads and Infrastructure Service has previously
stated they do not plan to adopt sections of cyclepath remote from the public road.   
4.11. At present no internal or external funding is available for maintenance of
cyclepaths, including the Helensburgh – Cardross – Dumbarton Cyclepath.  To
maximise the benefits of new walking and cycling routes, including the
Helensburgh – Cardross – Dumbarton Cyclepath these require to be maintained. 
While the construction standards set by the Council’s Active Travel Team seek to
minimise future maintenance costs, e.g. by requiring 120 year design life for
structures, regular vegetation cutback and, ideally, winter maintenance are
required to allow year round use. 
Land Access / Acquisition 
4.12. A key requirement of the delivery of this path is securing access to the necessary
land for the construction, maintenance and operation of the path.  As instructed
by the Committee, an outline of the identified potential options for securing access
to the necessary land are laid out in table 1 below.  It should be noted that until
completion of all design work the exact land requirements will be subject to
change. 
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Table 1: Options for Land Access / Acquisition
Option Process Timescale Advantages Disadvantages
Negotiation  Negotiation
with each
landowner/lan
downers
appointed
agent to
secure
voluntary
agreement on
acquisition of
necessary
land.
 Indeterminate,
dependent on
continued
goodwill and
determination
to make
progress.
 Most
collaborative
approach,
therefore
most likely to
ensure
continued
landowner
support.
 Timescale depends
on continued
landowner goodwill.
 If unable to agree
land acquisition
then alternative
option will require to
be commenced.
 Dependent on no
title issues which
prevent the
landowner granting
a valid title in favour
of the Council
(including obtaining
the consent of any
lenders with a
security over the
land).
 Any relevant
Lenders may be
reluctant to consent
to the Path
Agreement without
full assessment of
effect on value of
their security.
Section 21
Path
Agreement
 Land Reform
(Scotland) Act
2003, Section
21 
 The Council
may enter an
agreement
with the
landowner for
the
delineation,
creation and
maintenance
of a path
within the
landowner’s
land.
Therefore,
each required
agreement will
be subject to
negotiation
with each
landowner /
 Indeterminate,
dependent on
continued
goodwill and
determination
to make
progress.
 Collaborative
approach,
therefore
most likely to
ensure
continued
landowner
support.
 Section 21
provides a
structure for
negotiated
land access.
 Timescale depends
on continued
landowner goodwill.
 If unable to agree
land acquisition
then alternative
option will require to
be commenced.
 Dependent on no
title issues which
prevent the
landowner granting
a valid title in favour
of the Council
(including obtaining
the consent of any
lenders with a
security over the
land).
 Any relevant
Lenders may be
reluctant to consent
to the Path
Agreement without
full assessment of
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landowners
appointed
agent to
secure
voluntary
agreement.
effect on value of
their security.
Section 22
Path Order
 Land Reform
(Scotland) Act
2003
 Only where it
is
impracticable
for the Council
to enter into a
Path
Agreement
may the
Council make
a Path Order.
 6 months – 2+
years,
depending on if
any objections
lodged and
time taken by
legal process.
 If successful,
would
secure
access to
the
necessary
land.
 All land required
must be identified in
full prior to
commencing
process.
 Unable to amend
land required once
process
commenced.
 If secured, the Path
Order cannot be
amended.
Compulsory
Purchase
Order
 Land Reform
(Scotland) Act
2003 or
another
enabling act.
 6 months – 2+
years,
depending on if
any objections
lodged and
time taken by
legal process.
 If successful,
would
secure
access to
the
necessary
land.
 Permissible
to continue
negotiation
with
landowners
and any land
which is
successfully
acquired by
negotiation
could be
removed
from CPO
during
process.
 All land required
must be identified in
full prior to
commencing
process.
 Once process
commenced can
remove land from
process but not
add.
 Could be most
costly option, in
view of requirement
to advertise in local
and national
newspapers at
various stages in
the process and
also if hearing or
public local enquiry
should be required
by the Scottish
Ministers.
 Compensation paid
usually will be
market value of
land to be acquired
and any other
permitted losses. 
4.13. Negotiation; this approach to acquisition requires goodwill and willingness on the
part of both parties.  As there is no legal framework or set process for negotiation
and progress is based on the willingness of both parties, it is not possible to set a
specific timescale for land acquisition by negotiation.  Should a landowner decide
not to engage with a request for negotiation, or to withdraw from negotiation right
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up to the point of final transfer of the land, then another route to acquisition would
require to be sought. 
4.14. Section 21 Path Agreement; based on the negotiated approach but seeks to
secure the ability to construct/maintain the path over the landowners ground
voluntarily without full acquisition of the land.  If the land has and loan(s), e.g. a
mortgage, secured against the land the lender is likely to wish to assess how this
agreement would impact on the value of the land and likely require to be a
signatory to the agreement which could create additional cost and delay. As a
negotiation based approach, it is not possible to set a specific timescale for
securing agreement to a Section 21 Path Agreement.   
4.15. Section 22 Path Order; is an option available if it is impractical to secure a
Section 21 Path Agreement and requires the Council to consider the rights and
interests of the landowner as well as those of the public wishing to use the route
prior to deciding if a Section 22 Path Order is an appropriate approach.  Should it
be determined a Section 22 Path Order is an appropriate approach and
authorised by the full Council and/or the appropriate Committee, a submission
required to be lodged with the Scottish Government.  Should any objections be
submitted to the proposed Order, a Scottish Government Reporter will examine
the submission and objection(s) and make a recommendation to the Scottish
Government as to if the Order should be granted or not.  If the land has and
loan(s), e.g. a mortgage, secured against the land the lender is likely to wish to
assess how this agreement would impact on the value of the land and likely
require to be a signatory to the agreement which could create additional cost and
delay.  It is understood the Section 22 Path Order process can take from around
6 months if no objections are submitted, to in excess of 2 years where sustained
objections are submitted and a hearing is required; although Officers are aware
of only 3 such Orders having been granted two of which are in Highland Council
area. Given the external scrutiny, the submission of a request for a Section 22
Path order does not guarantee that it will be granted. 
4.16. As the Council has not previously sought to promote a Section 22 Path Order,
Officers believe a body of experience in relation to this has been built up in
Highland Council, who have had 2, out of a total of 3 in Scotland, Section 22 Path
Order approved by the Scottish Government. Seeking to understand Highland
Council’s experience with Section 22 Path Orders may provide a more detailed
understanding of the process. 
4.17. Compulsory Purchase Order (CPO) requires the Council to consider the rights
and interests of the landowner as well as those of the public wishing to use the
route prior to deciding if a CPO is an appropriate approach.  Should it be decided
a CPO may be an appropriate approach it requires approval of full Council and/or
the appropriate Committee prior to submission of application for an Order to
Scottish Government.  Prior to submission, a CPO requires all land to be clearly
identified and a clear justification why the public benefit from allowing the
acquisition of private outweighs the landowner’s right to their land.  This bar is
specifically set high to help protect the right of landowners to their property.  Given
the external scrutiny, the submission of a CPO does not guarantee that it will be
granted.
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4.18. Landowners have the opportunity to submit an objection to a CPO, which will be
taken into consideration by the Scottish Government Reporter in reaching their
recommendation.  Due to the potential for a hearing or public local enquiry and
requirement to advertise in local and national newspapers at various stages in
process a CPO can be a costly approach.  It is understood the CPO process can
take from around 6 months if no objections are submitted, to in excess of 2 years
where sustained objections are submitted and a hearing is required.  Should a
CPO be successful it would set a value to be paid for the land, based on market
value of the land and any permitted losses to the landowner, and the Council
would have a specific time period in which to make payment to the landowner(s)
and take possession of the land for its intended purpose. 
4.19. As the Council does not regularly promote CPOs and, to Officers knowledge, no
CPO has been promoted to date for an active travel route; it is understood that
Officers can seek guidance from Scottish Government civil servants on the
detailed process for the submission and determination of a CPO.  While seeking
this advice has no bearing on the decision make in relation to a CPO, it would
provide a more detailed understanding of the process in relation to an active travel
route. 
4.20. It is understood by Legal Services that the Scottish Government may take into
consideration that route based infrastructure, e.g. a road, requires the successful
acquisition of every section of land along the route for the delivery of the
infrastructure.  As a cyclepath is a piece of route based infrastructure, Officers
also require to establish if this will be taken into consideration in determining any
CPO submission. 
4.21. Table 2 outlines the options for future access/ownership models in relation to the
land the cyclepath will require to cross. 
Table 2: Future access / ownership models
Model Benefits Disbenefits
Path
Agreement
 No direct cost for land, albeit
landowner may seek
accommodation works
 Landowner retains ownership
 Only for set time period, will require further
agreements to retain in longer term.
 Landowner retains ownership and,
depending on conditions of agreement,
may have ability to limit path use and/or
terminate agreement.
Lease  Landowner retains ownership  Requires to be secured via negotiation
with landowner.
 Usually requires a payment to be made,
either capitalised or on annual basis.
 Only for set time period – likely to require
future payments to retain in longer term.
 Landowner retains ownership and,
depending on conditions of lease, may
have ability to limit path use and/or
terminate lease.
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Section 21  No direct cost for land, albeit
landowner may seek
accommodation works
 Landowner retains ownership
 Permanent
 Requires to be secured via negotiation
with landowner.
Section 22  No direct cost for land, albeit
landowner may seek
accommodation works
 Landowner retains ownership
 Permanent
 Legal process required which can take 6
months to 2+ years.
Servitude  Permanent  Requires to be secured via negotiation
with landowner.
 Usually requires a capitalised payment to
be made.
Purchase  Permanent  May require to be secured via negotiation
with landowner (voluntary purchase).
 Alternatively, a legal process may be
required (compulsory purchase), which
can take 6 months to 2+ years.
 Usually requires a capitalised payment to
be made. 
4.22. Path Agreement is a voluntary agreement to allow the construction, maintenance
and use of a path/cyclepath across the landowner’s land.  Path Agreements do
not result in any payment to the landowner.  A Path Agreement must include a
termination date, although this can be many decades in the future, as it cannot be
an agreement in perpetuity.  Most Path Agreements also include one or more
severance clauses that enable one or either party to terminate the agreement if
circumstances change. 
4.23. Lease is a voluntary agreement between the Council and the landowner to allow
the consultation, maintenance and use of a path/cyclepath and involves either a
single capitalised or regular, e.g. annual, payments for the agreement.  A Lease
must include a termination date, although this can be many decades in the future,
as it cannot be an agreement in perpetuity.  Most Leases also include one or more
severance clauses that enable one or either party to terminate the agreement if
circumstances change. 
4.24. Section 21 Path Agreement is a voluntary agreement to allow the construction,
maintenance and use of a path/cyclepath across the landowner’s land.  Section
21 Path Agreements do not result in any payment to the landowner.  A Section
21 Path Agreement cannot be revoked without a legal process. 
4.25. Section 22 Path Order is a compulsory process which enables the construction,
maintenance and use of a path/cyclepath across the landowner’s land.  Section
22 Path Orders do not result in any payment to the landowner.  A Section 22 Path
Order cannot be revoked without a legal process. 
4.26. Servitude is a legal right in perpetuity to access or cross land belonging to another
and recorded in title deeds.  In the case of a path, this could include the rights to
access, construct, maintain and/or utilise a path across another landowner’s land. 
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A single capitalised payment may be made to secure a new servitude and, expect
in very specific circumstances, a servitude cannot be revoked without agreement
of both parties and/or a legal process. 
4.27. Purchase can be voluntary, e.g. by negotiation, or compulsory, e.g. following a
successful Compulsory Purchase Order.  Purchase is the permanent transfer of
land title from one landowner to another, in this case it would be from the private
landowner(s) to the Council, for which a single capitalised payment is usually
made. 
Programme 
4.28. Appendix 1 provides the current programme of the key stages and forecast
timescales for each section of the Phase 1: Helensburgh to Cardross section of
the Cyclepath; Phase 2: Cardross to Dumbarton; and, Phase 3: Helensburgh:
Hermitage Academy to Town Centre. 
4.29. Appendix 2 provides an update with regard to the current position on landowner
negotiations. [EXEMPT] 
5.0 CONCLUSION 
5.1. Completion of the Helensburgh, Cardross and Dumbarton Cyclepath will provide
a dedicated, high quality, accessible walking and cycle route linking
Helensburgh, Cardross and Dumbarton.  This route will provide opportunities for
all in the Helensburgh – Cardross – Dumbarton corridor to travel more
sustainably and actively by walking and cycling.  This will provide a safe
alternative to having to use a private car to travel between these communities
and help lower Argyll and Bute’s carbon footprint. Funding for these works has
been secured from our key active travel partners with further bids being
developed to enable the construction of further sections of the cycleway
following completion of design work and as and when land acquisition has been
concluded. 
5.2. The delivery of the Helensburgh – Cardross – Dumbarton Cyclepath is
dependent on completing the design work, securing highly competitive external
challenge funding, committing appropriate match funding and securing access to
private land for the route. 
6.0 IMPLICATIONS 
6.1. Policy Completion of this project will support the Council’s
SOA outcomes 2: We have infrastructure that supports
sustainable growth and 5: People live active, healthier
and independent lives. The project also supports
achievement of the Scottish Government’s objectives
set out in the Cycling Action Plan for Scotland (CAPS)
and Let’s Get Scotland Walking - The National
Walking Strategy.
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6.2. Financial The design, construction and land purchase will be
funded by external competitive funding applications.
The Council has not contributed any funding to design
or capital costs.  There is strong evidence that people
who are more active, for example by walking or
cycling, have been physical and mental health and are
less likely to require social care services in later life
which could result in a future saving to the Council or
HSCP.
6.3. Legal Continued input will be required from Legal Services to
support contractual agreements and land purchase
including a CPO should this be deemed necessary.
6.4. HR None.
6.5. Fairer Scotland
Duty: 
6.5.1 Equalities Completion of this project will provide opportunities for
all in the Helensburgh – Cardross – Dumbarton
corridor to travel more sustainably and actively by
walking, wheeling and cycling.
The route has been designed to be DDA compliant
and will provide a safe and accessible route for those
with mobility aids including wheelchairs and
parents/guardians with a child’s pram or buggy.
6.5.2 Socio-
economic Duty
The route, once completed, will offer residents the
opportunity to choose to travel using active travel,
which are lower cost than alternative modes of
transport.  The route will also improve access to
essential services, retail, leisure and employment
opportunities for residents living along the route, with
studies demonstrating those who travelled actively had
a higher monthly spend in local businesses than those
who travel via motorised transport.
The path will also offer opportunities for individuals to
travel for leisure, again encouraging spend in local
businesses along and connected by the route.
6.5.3 Islands There are no adverse impacts.
6.6. Climate Change  Active Travel is the least carbon intensive mode of
travel.  Providing the opportunity for residents and
visitors to consider an alternative to having to use a
private car to travel between these communities will
help lower Argyll and Bute’s carbon footprint.
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6.7. Risk There is a reputational risk to the Council if the project
is not completed within a reasonable timeframe.
6.8. Customer
Services  
None. 
Executive Director with the responsibility for Development and Economic
Growth: Kirsty Flanagan 
Policy Lead for Roads and Transport: Councillor Andrew Kain 
28 August 2023                                                  
For further information contact:  Colin Young   
Strategic Transportation Delivery Officer   
Colin.Young@argyll-bute.gov.uk   
Tel: 01546 604275 
Appendix 1: Helensburgh, Cardross & Dumbarton Cyclepath Programme
Appendix 2: Update on Land Negotiations for Helensburgh, Cardross and
Dumbarton Cyclepath [EXEMPT]
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Appendix 1: Helensburgh, Cardross & Dumbarton Cyclepath Programme 
Activity
2021/22 2022/23 2023/24 2024/25 2025/26 2026/27 2027/28 2028/29 2029/30
Q
1
Q
2
Q
3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Funding Applications                                                        
Phase 1: Helensburgh to Cardross                                    
Route Design: Helensburgh to Cardross                                                        
Land Purchase Negotiations: Helensburgh to Cardross                                                        
CPO Process (if required):                                                        
- Provide CPO recommendation to H&L Area Committee                                        
- Develop CPO                                                       
- Gain Full Council approval for CPO                                                        
- Advertise CPO                                    
- Lodge CPO with Scottish Government                                                        
- CPO Process                                                        
Construction: Helensburgh to Cardross                                                        
Construction of Helensburgh to Cardross Phase 1
(Cardross Station to Geilston Burn)                                                        
Construction of Helensburgh to Cardross Phase 2
(assuming negotiated acquisition)                                                        
Construction of Helensburgh to Cardross Phase 3
(assuming Compulsory Purchase Order required)                                                        
Construction of Helensburgh to Cardross Phase 4
(assuming Compulsory Purchase Order required)                                                        
Phase 2: Cardross to Dumbarton                                    
Route Design: Cardross to Dumbarton                                                        
Land Purchase Negotiations: Cardross to Dumbarton                                                        
CPO Process (if required):                                                        
- Provide CPO recommendation to H&L Area Committee                                        
- Develop CPO                                                        
- Gain Full Council approval for CPO                                                        
- Advertise CPO                                    
- Lodge CPO with Scottish Government                                                        
- CPO Process                                                        
Construction: Cardross to Dumbarton                                                        
Construction of Cardross to Dumbarton Phase 1
(assuming negotiated acquisition)                                    
Construction of Cardross to Dumbarton Phase 2
(assuming negotiated acquisition)                                    
Construction of Cardross to Dumbarton Phase 3
(assuming Compulsory Purchase Order required)                                                        
Construction of Cardross to Dumbarton Phase 4
(assuming Compulsory Purchase Order required)                                                        
Helensburgh: Hermitage Academy to Town Centre                                    
Community Consultation & Route Identification                                    
Route Design                                    
Land Access Negotiations                                    
Construction of route from Hermitage Academy to Helensburgh Town
Centre Phase 1                                    
Construction of route from Hermitage Academy to Helensburgh Town
Centre Phase 2                                                         
Colour Key (Responsibilities / Lead): 
Green: Strategic Transportation 
Blue: Road Service 
Orange: Estates Service 
Red: Legal 
Purple: External to Council (e.g. Scottish Government)
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Agenda Item
14b

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Document is Restricted
Page 255 Agenda Item 14cNOT FOR PUBLICATION by virtue of paragraph(s) 9
of Schedule 7A of the Local Government(Scotland) Act 1973

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