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Hermitage Park Appendix

Argyll and Bute Council · 12 September 2023
Back to Helensburgh & Lomond Area Committee — 12 September 2023 and its agenda

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Hermitage Park Heritage-led Regeneration
Project
END PROJECT REPORT
Release:  H&L Area Committee
Date:  1st August 2023 
Author:  Charlie Cairns/ Update by Arlene Cullum in conjunction with CC
Owner: Transformation Projects and Regeneration
Document Number: 1 Version 8

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INDEX
Section           Page
Document Location         3
End Project Report history        3
Revision History         3
Approvals          3
Distribution          4 
1 Purpose of the Document       
2 Background         
3 Project Objectives 
3.1 Aim 
3.2 Approved purposes        
4 Project Performance 
4.1 Consultation, design, masterplanning and funding 
4.2 Capital works
4.3 Activities programme
4.4 Community involvement       
5  Performance against Budget, Time, and approved purposes   
5.1 Budget       
5.2 Timescale       
5.3 Approved purposes       
6 Handover arrangements       
7 Outstanding/residual issues and risks 
8 Lessons learned 
8.1 Project management and reporting 
8.2 Partnerships – delivery 
8.3 Partnerships – activity 
8.4 Community Support 
8.5 Innovation and climate change mitigation

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End Project Report History
Document Location
The source of the document will be found in:
Directory Path : edt\15. Social Enterprise Team\2 - Projects\Hermitage Park\Reports and paper to
council\DMT\2023 end of project
Document: HP end of project report v5
Revision History
Date of this revision:  1st August 2023   Date of Next revision: n/a 
Revision
Number
Revision date Previous revision
date
Summary of Changes Changes
marked
0.1 14th November
2022
n/a Initial Outline Draft No
0.2 3rd May 2023 14th November
2022
Changes to structure, details added, photos added No
1.0  3rd May 2023 None – DMT 3rd Mary None
1.8 1st August 2023 3rd May 2023 Minor updates for Helensburgh and Lomond Area
Committee.
No 
Approvals
This document requires the following approvals. 
Name Title Date of Issue Version
Audrey Martin Transformation Project and Regeneration
Manager
14th August 2023 1.8
Fergus Murray Head of Development and Economic Growth 14th August 2023 1.8
Tom Murphy Operations Manager, Roads and Infrastructure 14th August 2023 1.8

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Distribution
In addition to the above, this document has been distributed to
Name Title Date of Issue Version
DMT n/a 3rd May 2023 0.5
Helensburgh and
Lomond Area Committee
n/a 18th August 2023 1.8

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1  Purpose of the Document
This document will report on how well the Hermitage Park Heritage-led Regeneration Project has
performed against the purposes approved by the Council and main funding partners
The purpose of this document is to:
 To ensure appropriate communication of Project Closure;
 To record how well the project has performed against its approved purposes;
 Check all purposes have been completed and approved;
 Check that outstanding issues are closed or actioned for follow up;
 Communicate continuing project or operational risk;
 To pass on any lessons that can be usefully applied to other Projects;
 To ensure all Project Documentation is complete and archived 
2  Background
Hermitage Park in Helensburgh is an important heritage asset and includes the town’s ‘A' Listed
war memorial.  The Hermitage Park project aimed to create a sustainable park for residents and
visitors to the area and a resource for the local community.  It aimed to deliver outcomes related
to the economy, health and wellbeing, culture and heritage.
The park was successful in its stage two funding application to the National Lottery Heritage Fund
(NLHF) for £2,333,247. This was increased with an approved uplift to £2,382,300 to help mitigate
the impacts of Covid19 on the delivery programme. The Council approved the NLHF Terms of
Grant for the conservation, development and reconfiguration of the recreational facilities of
Hermitage Park in Helensburgh on 21st January 2016 and permission to start was granted by HLF
on 4th May 2016. The funding contract with NLHF was to deliver a range of approved purposes.
There are five parts to the project:
1. Consultation, design, masterplanning and funding.
2. The capital contract to repurpose the landscape of Hermitage Park.
3. The capital contract to construct a new Pavilion.
4. Activities programme developed and delivered as part of the approved purposes.
5. Identifying, developing and maintaining community involvement. 
3  Project Objectives (taken from NLHF approved purposes)
3.1  AIM - Four broad outcomes were agreed with NLHF, as follows;
 The park and its heritage will be better managed

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 The park and its heritage will be in a better condition
 The heritage of the park will be better interpreted and explained
 The heritage of the park will be better identified and recorded 
From these broad themes a number of more specific outcomes emerged which then formed the
approved purposes
3.2   Approved purposes;
1. To carry out physical repair works to the built heritage features in Hermitage Park, as
outlined in the second round application. These include the War Memorial, Japanese
Garden, 18th century mill remains and Victorian wishing well.
2. Reintroduction of Victorian walkways and footbridges along the burn, with repairs to
drystone banking and bank stabilisation work.
3. To deliver the new Pavilion building which will act as a hub for the park incorporating a
cafe, toilets, recreational space and activities space.
4. To redesign recreational areas, creating a multi-use space for formal and informal sports.
The children’s play area will be moved closer to the new pavilion.
5. To install signage, interpretation panels, benches and lighting.
6. To deliver a wide range of activities as per the Activity Plan submitted with the second
round application.
7. To provide training opportunities (both accredited and non-accredited) for Argyll and
Bute Council staff, the Friends group and other volunteers.
8. To deliver natural heritage improvements and provide learning opportunities related to
natural heritage.
9. To recruit a Full Time Park Manager.
10. To implement a new management and maintenance regime to meet Green Flag
standards. 
4. Project performance
4.1 Consultation, design, masterplanning and funding
The initial concept to improve Hermitage Park came from a community source, namely the
Friends of Hermitage Park. They had expressed a desire to restore the park and had made an
initial approach to the National Lottery Heritage Fund (NLHF) for funding support. NLHF were
unable to support this as the Friends did not own the Park. As a result of ownership being a key
factor, the Council decided to support the aspirations of the Friends and as a result stage 1
funding from NLHF was achieved.
This initial stage 1 funding was for £169,000 from NLHF, matched with £20,000 from Argyll and
Bute Council, and had the aim of allowing the development of a stage 2 application to be based
on expressed community and stakeholder aspirations. This funding allowed a Project Manager
post to be created.
Extensive consultations took place, a combination of open events, targeted meetings and
submitted forms. This then informed the masterplanning of the Park improvements which was in
itself taken forward in partnership with the community. Simultaneously a range of supporting

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documents was being drawn together, including a management and maintenance plan, an
interpretive plan, a conservation plan, business plan, evaluation plan and an activity plan. 
This suite of documents then formed the necessary background to enable a stage 2 NLHF
application to be made, resulting in the award of £2,333,300 being made on the 4th January 2016,
then uplifted to £2,382,300 in March 2021. 
A range of proposed works that were not eligible for inclusion in the NLHF funded works, but
necessary nevertheless (for example, the car park, traffic light installation etc) attracted funding
from further external sources. Thus the final costs and funding for the complete stage 2
programme is;
Funder Amount
ABC £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
Management & Maintenance
commitment
£47,200
EDST £104,317
ABC Capital £69,000 
£3,923,134 
4.2 Capital Works 
The stage 1 offer from NLHF and other partnership funding allowed capital works to take place.
Two major capital contacts were procured and awarded, a groundworks contract to Hawthorn
Heights Ltd, and a contract to demolish and replace the old Pavilion building, offered to Stewart
and Shields Ltd. Additional capital works out with the scope of the NLHF funded programme were
identified, and these attracted external funding from a range of sources. For example the 24
space car park and the traffic lights installed at the crossing on Sinclair Street were funded by a
mix of a Sustrans grant, and monies obtained through a section 75 process.
Groundworks to repurpose the landscape of Hermitage Park

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An extensive reconfiguration of the park landscape was undertaken as part of the overall capital
programme, in light of feedback received during consultation, to remove real and perceived
barriers to community use of the park. The former toilet block, and the Japanese shelter, were
demolished.. The landscaping contract final cost was £1,871,839, and details included the
following improvements.
The landscaping restoration took place to improve and replace existing footpaths,  to improve
existing bridges crossing the millig burn, to extract over 80 trees opening
up sightlines and improving
perceptions of safety, establishing 
footprint of the former Hermitage
House, creating a belvedere below the
war memorial, all while preserving
areas of heritage interest and items of
horticultural interest. A human sundial
was incorporated into the sundial garden and other areas of quality
planting have been established. Park horticulture was redesigned to become more maintenance
friendly while maintaining heritage interest.
In addition to the landscaping, the former play area was taken out and a new play area created at
a more appropriate location in the park. Adjacent to the play area, an open tarmac plaza was
created to act as a multi-purpose venue for a range of recreational
activities. 
Improvements were carried out to the grade 1 listed war memorial and
the walled garden it sits within. This included cleaning and pointing on
the war memorial itself, re-gilding of the cross on top of the cupola,
and re-pointing of most of the walls enclosing the garden. The
prominent entrance gates were removed and refurbished before being
replaced, and the planting within the war memorial improved in
consultation with the local community and the British Legion.
Items of significant heritage interest, such as the Hermits Well and the site of the former Millig
Mill, have been preserved, improved and interpreted. Park lighting was improved with a new LED
system being introduced.
The climate change credentials of the park were enhanced with the
installation of a sustainable drainage scheme to manage run-off and
protect the various park assets from damage caused by extreme
weather events. The drainage system was completely reconfigured
to form a sustainable drainage system. Rainwater is captured and
directed into a swale and reed bed system, with the rate of
discharge into the millig burn being controlled by a hydrobrake.
The site of the former play area was re-purposed as a
demonstration garden for education, training and community use.

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This garden has 8 growing beds available for use by community groups, Currently Alzheimers
Scotland, Lockheed Martin, The Park Pavilion Café, University of the Highlands and Islands and
Hermitage Primary School are all using growing beds for education, active lifestyles, therapy and
low carbon local food production.
Park lighting on key thoroughfares was introduced to improve perceptions of personal safety.
Additionally CCTV at key locations further improves safety and security. Access to the park was
made safer by the installation of traffic lights and pedestrian crossing at the park entrance
(attracting funding from Sustrans), this controlling vehicular entrance into a newly created car
park offering 23 extra parking spaces. 
The capital contract to construct a new Pavilion
A condition report revealed that the existing pavilion
building in the park had asbestos, and was uneconomical to
repurpose, therefore a new pavilion was required. Initial
procurement failed to bring in a bid within budget but
further procurement of a design and build contact was
successful, with Stewart and Shields Ltd being appointed.
Built to passivhaus standards and housing a community room (available for
rent), a café facility (leased to an external operator) and public toilets, the
new Pavilion was handed over to Property Services in February 2021. The
café facility has been successfully let to Arran Foods Ltd. who run The Park
Pavilion café from it. 
The passivhaus standard is met by including triple glazed windows, a PV
array on the roof, an air source heat pump, extensive insulation, and a heat
recovery system which capture heat generated within the building
(including the café) and then filters and recirculates the heat through the
building. The cost of the pavilion, as per the final certificate, was £958,041.
4.3  Activities programme (developed and delivered as part of the approved purposes)
A package of funding contained within the stage 2 programme was available to support an
activities programme in the Park and to fund the post of Park Manager throughout the
programme. A range of high level aims and objectives
was established, key target audiences identified and
delivery partners identified. Through working in
partnership with council colleagues and external
partners, the activities programme has delivered digital
trails in the park, two accredited lime mortar pointing
courses (with participants now skilled volunteers in the
park), art and storytelling classes, comic book creation,
dry stone walling classes, tea in the park events, plant
sales, horticulture and floristry classes and an extensive planting programme in the park. The cost
of the activities programme was £408,925.

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4.4  Identifying, developing and maintaining community involvement
The initial desire to improve the park was started by the local community through the endeavours
of the Friends of Hermitage Park, who have remained steadfast supporters of the park
improvements since 2011. With the park improvements now complete, the Friends have elected
new office bearers and wish to review their purposes. However they have already supported the
development of a memorandum of understanding with the Council. 
In addition to the Friends, many other people have given their time, knowledge and expertise to
the park during the improvement programme. At the time of the most recent report to NLHF, the
value of the in-kind support from volunteers had reached £179,860.
A wide range of other organisations and agencies have supported the park and its regeneration.
The University of the Highlands and Islands are regular users and partners in the park, the
Helensburgh British Legion and Community Council oversee the annual Armistice Day event,
Alzheimers Scotland utilise a growing bed in the demonstration garden and Lockheed Martin are
keen to maintain some planted areas in the war memorial garden.
Uptake of a series of horticulture and floristry workshops was very high, with most classes
oversubscribed. Feedback at the time showed a willingness to take part in more classes and to
pay for them. This presented the park, and in particular the horticulture of the park, in a positive
light. 
5. Performance against budget, time, and approved purposes
5.1 Budget
Objective; to deliver the stage 2 outcomes and purposes agreed with NLHF and other funders
within the agreed budget.
Performance
The grant award from NLHF, the allocation from the Council and the various other external
funding elements were towards an agreed breakdown of costs submitted with the NLHF

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allocation. Additional items, not eligible for NLHF funding, were identified, costed and funded
from a range of sources as previously highlighted. All capital costs were generated from detailed
design costed by an external QS. Revenue costs were precise and submitted by the Council to
include salary costs and all appropriate on costs. Activity funding was based on estimated costs,
with a commitment to working within that agreed budget through standard Council procurement
processes.
COVID19 and the resulting lockdowns had an effect on the delivery of the agreed outcomes
within agreed timescales. As a result, a request for an uplift in NLHF funding was submitted and
approved in March 2021, this allowing the park manager post to be extended until December
2022.
The expenditure against the capital and revenue elements of the complete park regeneration
programme are given below;
Capital Costs  
Lot 1 (Pavilion) £958,041.81 
Lot 2 (Landscaping) £1,871,839.57 
Professional fees £355,374.49 
General additional costs £164,041.71 
Total Capital  £3,349,297.58
Revenue Costs  
Activity Plan £408,925.00 
Other revenue £165,048.00 
Total Revenue  £573,973
TOTAL  £3,923,270 
The income to support and deliver these works was as follows;
Funder Amount
ABC £380,000
NLHF £2,382,300
MoD £253,000
Sustrans £335,332
War Memorial Trust £78,550
Section 75 £75,000
Other funders £105,355
Volunteer Time (in-kind) £102,090
M&M £47,200
EDST £104,317
ABC Capital £69,000 
£3,932,134 
The balance of costs against income therefore currently shows a project underspend of circa £9k. 
This underspend is due to an outstanding item of work that will be completed this year. The
project is therefore on budget, due to the additional £69k previously allocated by Council.

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5.2 Timescale
The timeline submitted with the stage 2 NLHF application indicated a finish date for the capital
works of 2018 and the delivery of the activity plan by 2020. Initial procurement for the
construction of the new Pavilion met with difficulty finding a bid within budget. This resulted in
further procurement and the adoption of a design and build contract with Stewart and Shields
builders. As a result the timescale became extended with the completion certificate issued in
June 2020 and the Final Certificate in November 2020. Handover to Estates was delayed due to
the COVID19 pandemic and resulting restrictions and was achieved in February 2021.
All extensions to timescale and delivery dates were agreed and approved with NLHF. 
5.3 Approved purposes 
The contract with NLHF, as approved by Council in 2016, contains a number of approved purposes
against which performance is to be measured. These are set out below;
Approved Purpose Performance
To carry out physical repair works to the
built heritage features in Hermitage Park,
as outlined in the second round
application. These include the War
Memorial, Japanese Garden, 18th century
mill remains and Victorian wishing well 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
Reintroduction of Victorian walkways and
footbridges along the burn, with repairs
to drystone banking and bank
stabilisation work. 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
To deliver the new Pavilion building
which will act as a hub for the park
incorporating a cafe, toilets, recreational
space and activities space. 
Delivered via the Lot 1 Capital Contract
issued to Stewart and Shields Ltd.
Contract cost £958,041
To redesign recreational areas, creating a
multi-use space for formal and informal
sports. The children’s play area will be
moved closer to the new pavilion. 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
To install signage, interpretation panels,
benches and lighting 
Delivered via the Lot 2 Capital Contract
issued to Hawthorn Heights Ltd. Contract
cost £1,871,839.
To deliver a wide range of activities as Delivered via the activities plan agreed

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per the Activity Plan submitted with the
second round application. 
with NLHF. Final activities delivered in
December 2022. Activity plan cost
£408,925
To provide training opportunities (both
accredited and non-accredited) for Argyll
and Bute Council staff, the Friends group
and other volunteers. 
Delivered via the activities plan agreed
with NLHF. Final activities delivered in
December 2022. Activity plan cost
£408,925
To deliver natural heritage
improvements and provide learning
opportunities related to natural heritage. 
Delivered via the Lot 2 Capital Contract
and the agreed activities plan.
To recruit a Full Time Park Manager Park manager in post between 2014 and
2022.
To implement a new management and
maintenance regime to meet Green Flag
standards. 
Management and Maintenance Plan
formed part of the Stage 2 NLHF bid.
Green Flag award achieved in 2020, 2021
and 2022. 
6. Handover arrangements       
Throughout the park regeneration programme to park has remained under the auspices of Roads
and Infrastructure Services, but with the management of the NLHF funded improvements being
taken on by Transformation, Projects and Regeneration. The completion of the NLHF project
means that full control of the park passes back to Roads and Infrastructure Services.
The regeneration process, delivered in partnership with the community, resulted in new
infrastructure, new relationships, new buildings, new opportunities for income generation and
new roles being created within the park, all of which has combined to enable the park to obtain
its Green Flag Award for the last 3 years. In order to maintain the standards required of a modern
park to meet Green Flag criteria, these new facets to the park will have to be maintained and
improved. As such, a number of handover arrangements have been discussed and agreed at an
operational level.
Maintaining a quality environment, generating income from the Pavilion while offering
continuing opportunities for community support is key to the sustainability of the park. The
handover discussions have reflected this and have sought to ensure that certain roles, previously
fulfilled through the NLHF programme, can continue.
6.1 The Pavilion
The completion certificate issued in June 2020 and the Final Certificate in November 2020.
Handover to Estates was delayed due to the COVID19 pandemic and resulting restrictions and was

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achieved in February 2021. Day to day running of the Pavilion will become the responsibility of
Roads and Infrastructure Services, with appropriate support relating to maintenance, statutory
testing and repairs being given by Property Services. Issues specific to the agreed lease with the
café tenant are being handled by Estates.
6.2 Park maintenance
The NLHF supported park improvements and activities have helped make Hermitage Park a
valued space for the community. With the NLHF grant now complete, it is important to have a
newly established mechanism in place to allow for the continuing delivery of quality activities
and to maintain a quality environment. This will help the park to remain as a valuable community
asset.
A condition of the NLHF grant is that the approved Management and Maintenance Plan is adhered
to for a 10 year period after NLHF funding ends. Additionally the park should achieve the Green
Flag Award for a similar period. As the Management and Maintenance Plan is the foundation for
the quality demanded by Green Flag, the two things are closely linked. Maintenance in the park is
currently carried out by the Park Supervisor supplemented by an agreed programme of additional
input, including (but not restricted to) annual regimes for cutting grass, spraying weeds and
cutting hedges. The budget annually for employing the Park Supervisor and carrying out these
operations is £85,000 and sits with Roads and Infrastructure Services.
Experience has indicated that additional maintenance is required on occasion and this has been
agreed at officer level - this level of support will be necessary to maintain the standards
contained within the approved Management and Maintenance Plan, which are in turn necessary
to meet the conditions of grant.
6.3 Income Generation
The NLHF funding award was given with the expectation that the park would generate income
which would contribute to the future sustainability of the park. This is done principally through
the Pavilion building where rental income from the café leaseholder, and rental income from
groups using the community room. As mentioned previously the rental relationship with the café
leaseholder is a matter for Estates. To date the hiring of the community room, with all associated
communications and invoicing, has been carried out by the Hermitage Park Manager. With that
post ending, responsibility for the management of income generation through the community
room will pass to Roads and Infrastructure Services.
6.4 Community relationships and volunteering
Hermitage Park is fortunate to have been so ably supported by the local community in terms of
aspirations, funding and volunteering. The Friends of Hermitage Park Association have been
steadfast supporters and are currently redefining their purpose with a view to providing
continuing support now that their initial aim of helping to establish a regenerated park is
complete.

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To date their principal contact has been the Hermitage Park Manager, with support from the Park
Supervisor. With the ending of the Park Manager role, their principal contact will be through
Roads and Infrastructure Services, again supported by the Park Supervisor.
The practical arrangements for community volunteering in the Park have been shared between
the Park manager and the Park Supervisor. These tasks will remain with the Park Supervisor. 
6.5 Summary of handover arrangements
Task Current Proposed
Managing HP budget Approved earmarked
reserve in place.
To be managed by R&IS
Management of Park
Supervisor
Shared between HP
Manager and R&IS
R&IS
Green Flag Award application
(a condition of NLHF grant)
HP Manager Park Supervisor with support
from R&IS
General Park management
and maintenance
Park Supervisor/R&IS, as
per approved programme
As per current arrangements but
augmented by up to 6 work
parties per year, to maintain
Green Flag standards
Pavilion management and
maintenance
HP Manager liaises with
Property to report faults,
arrange maintenance etc
Transfers to R&IS
Managing café leaseholder HP manager with support
from Estates
R&IS with support from Estates
Managing Community Room –
bookings, invoicing, meeting
groups, cleaning etc
HP Manager R&IS
Recharging of service costs to
leaseholder – income to go
into earmarked reserve.
Estates – process still to be
finalised
Estates – process still to be
finalised
Liaison with Friends of
Hermitage Park
HP Manager R&IS
Volunteering in the Park HP Manager/Park Park Supervisor

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Supervisor
Managing existing
partnerships
HP Manager R&IS 
6.6 Handover documentation
To help ensure a smooth transition after handover, a full suite of project and management
documentation will be shared and will include Management and Maintenance Plans, O&M
manuals for both the Pavilion and the park, previous Green Flag applications, an inventory of
equipment and assets, procedures for community room hire and communication procedures for
volunteers and Friends.
7 Outstanding/Residual issues and risks
7.1 Income Generation and ongoing park sustainability
A condition of the NLHF grant was that the Pavilion should play a role in income generation and
be a contributor to ongoing park sustainability. Approval was given to establish an earmarked
reserve fund into which income, generated by the café lease, the service charge and contribution
for electricity and other services from the tenant, hire income from the community room, would
go. Maintenance and service costs borne by the Council would come out of this budget, and any
excess funding accumulated would be used to support ongoing park actions and activities.
A positive balance in this earmarked reserve will help support ongoing activities in the park and
help to maintain community involvement by helping meet their aspirations. This community
support in turn will help the Council fulfil its core purpose to maintain the park to Green Flag
Award standards. Thus establishing the processes to effectively, and timeously, bill the café
leaseholder for all appropriate charges is key to the sustainability of Hermitage Park. 
7.2 Friends of Hermitage Park/ Volunteering Programme
The Friends of Hermitage Park Association (FoHPA) have been strong supporters of the park and
indeed initial drive and vision for the park improvement came from them. They have contributed
funding and highly valuable in-kind support through volunteer hours. For a variety of reasons in
2022 the Friends, as they existed at that time, had decided to cease their work supporting the
park and to wind up their charitable existence. Happily before this could happen, new office
bearers came forward willing to keep the group running and to work closely with the Council to
help promote and manage the park as a key community asset. The new group are currently in
their infancy and are receiving support as required from a number of council officers.
However, as a new group it will be important to continue to support them to ensure that they can
be an effective communication tool to the community, and that they can continue to contribute
to the management of the park by carrying out key tasks that cannot be programmed into existing
council resources. As an example of this, there regularly open and close the war memorial gates

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at times when no council staff are available. This helps to maintain a positive profile of the park
within the community.
Additionally, the Friends have previously, and are currently, seeking small pots of funding for
actions in the park to supplement the baseline management carried out by the council.
Continued support to the Friends will help ensure that these small funds can continue to be
accessed for activities that support community activities in the park.
Finally, the Friends physically volunteer in the park on a range of light maintenance tasks and
general horticultural activities – currently this has been Tuesday morning and Thursday afternoon
activities. This is augmented by some other volunteers who cannot commit to regular visits but
are available on occasion. For example, through the activities programme a cohort of local people
received training in lime mortar pointing skills, from the Scottish Lime Centre. All of the
participants then undertook to volunteer in the park to help point the walls of the grade 1 listed
war memorial – this is a skilled task beyond the financial resources of the council but achievable
over time by these trained volunteers.
All volunteers, if registered and working on activities that have been risk assessed and approved
by Council staff, become covered by the Councils insurance.
It is vital to the park to keep ongoing good relations with the Friends and our other volunteers.
Their activities will require support, management and encouragement. Communications will
require to be consistent and clear. 
7.3       Green Flag Standards
It is a condition of the NLHF grant that park standards are maintained to a level that achieves
Green Flag Awards for a period of 10 years. Green Flag is an accepted standard of excellence for
public spaces and has been achieved for the last 3 years. These standards will require to be
delivered to meet the conditions of grant. As community support and input is also a criteria for
Green Flag assessment, the support for volunteers as discussed above is also critical.
7.4 Partnership working
Currently the park enjoys support from a range of local groups and organisations who us the park
constructively, who help manage the park or who deliver education and learning in the Park. It
helps keep the park busy, promotes a positive image and contributes to perceptions of safety by
having responsible use ongoing in the park. Maintaining these partnerships and encouraging new
ones is an important role for the park moving forward. 
CURRENT RISKS / ISSUES

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Description  Risk
Owner
Prob Imp 
Mitigation 
NLHF final drawn down
of £100k is not permitted
due to breach of
purposes of grant
Council High High
Skate park is located in a suitable spot in
Helensburgh.  If located in Hermitage Park a full suite
of documents are required by NLHF including; a 
heritage impact assessment undertaken by a
specialist consultant in historic parks, H&S risk
assessment, statement from planning department,
survey of park users and stakeholders, the local
community and Friends group to gauge public
opinion, an updated and fully funded management
and maintenance plan explaining how skate park will
be maintained over 20 years, an updated Pavilion
business plan, statement of impact on Green Flag
award.  This requirement is legally binding in order to
draw down funds and not be liable for clawback.
Income Generation
opportunities are
missed, affecting park
sustainability (condition
of grant)
R&I Low High
Ensure recharging of maintenance, service and service
supply costs to café leaseholder are carried out, with
funds going to approved earmarked reserve. Continue
to market and manage community room
Maintenance requires to
be to Green Flag
standards for a period
of six years (condition of
grant and reputational
risk)
R&I Low High
Ensure that the obligations within the approved
Management and Maintenance Plan continue to be
delivered.
Level of community
involvement reduces.
Reduction in
volunteering
opportunities in the
Park.
R&I Med High
Encourage existing partnerships and develop new
partnerships. Keep good communications with
Friends of Hermitage Park. Park Supervisor to continue
regular volunteering sessions. Develop a clear
structure for these with clear learning points
External funding
opportunities are
missed
R&I Med Med
Encourage Friends of Hermitage Park to continue to
target small pockets of funding for agreed purposes,
and offer support as and when required.
Existing legal
agreements lapse R&I Low Med Finalise/review when necessary agreements with UHI
and FoHPA 
7.5 Outstanding items
A number of items remain outstanding in the park and the Pavilion
Roof safety system – the installation of a weighted cable support system on the roof of the
Pavilion has been identified as necessary to allow safe maintenance of the PV array. This is being
progressed.

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Legal agreements and issues – a Memorandum of Understanding with the Friends group is
currently being prepared and is still subject to final tweaking. Additionally, the agreement
between the Council and University of the Highlands and Islands, who use the park for practical
elements of their horticulture course, was initially for a one year period and as such requires
extending.
Additionally there is an ongoing dispute with the contractor of Lot 1 – The Pavilion, regarding
payment and eligible cost issues. To date this has been through two rounds of arbitration which
have found largely in favour of the Council, however the contractor has, till recently, been
pursuing civil proceedings on the matter. However the contractor has recently been subject to
Liquidation and the court action they initiated is currently paused to clarify whether the
liquidators wish to pursue. That is currently considered unlikely.
Finally, a number of obligations remain as a condition of grant, highlights as follows:
 maintain maintenance standards in the park for a period of 10 years post project
end as per Management and Maintenance Plan to 2032, signed June 2023
 6 further years of successful Green Flag Award
 20 year contractual period of grant 
8. Lessons learned 
8.1 Project Management and reporting
The funding from NLHF enabled the appointment of a Hermitage Park Manager with a
responsibility for the day to day lead in the regeneration programme, with supervision coming
from the appropriate Senior Development Officer. Support was available through the capital
contracts by the appointment of a lead architect to oversee the wider process.
Further reporting was carried out through a Steering Group comprising key Council staff,
community representation and neighbour representation. This Steering Group was the primary
reporting tool for the regeneration programme. In addition, a programme of regular reporting to
NLHF, via their online portal, has been carried out.
This approach worked well and served to keep major stakeholders involved in the process and
informed of progress.
8.2 Partnerships - delivery
A partnership approach was adopted from the outset and this permeated most aspects of the
park regeneration. The initial masterplan was agreed through community consultation and the
community were represented in the ongoing process through partnerships with the Friends of
Hermitage Park, Helensburgh Community Council, MOD (and Armed Forces Champion), armed
forces families, Live Argyll and youth representatives. Funding for the programme came from a
variety of partners and reflected the multiple outcomes being delivered – so for example,
SUSTRANS were keen to fund the main paths being constructed to agreed multi-use

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specifications, and the War Memorial Trust made funding available for improvements specifically
for the war memorial.
Maintaining a wide range of community and funding partnerships within a single programme was
demanding and at times difficult, however the final outcome is a modern park delivered to
exceptional standards. This vindicates the partnership approach.
8.3 Partnerships – activity
The ongoing activities in the park, both organised and casual, are the result of continually
developing partnerships. The University of the Highlands and Islands have been delivering
practical elements associated with their horticulture courses in the park, the Helensburgh branch
of the British Legion are keen supporters of any developments or actions that benefit the war
memorial and its garden, Alzheimer’s Scotland are regular users of a growing plot in the
demonstration garden, as are Lockheed Martin through their community volunteering
programme. These active partnerships help to present a positive profile for the park and show it
as a positive resource that contributes to local wellbeing.
8.4 Community Support
We have also been fortunate in our Friends of Hermitage Park group who have been largely
steadfast in their support of the park and the activities within it. With the regeneration now
complete, they have reformed with new office bearers and are currently restructuring their
purpose to focus on supporting the future of the park. They are the key community partners in
the park and their ongoing support is greatly appreciated.
8.5 Innovation and climate change mitigation
The park masterplan and the design of the pavilion incorporate a number of innovations that
boost the carbon credentials of the park and, subsequently, the Council. At the outset the badly
scoured existing paths illustrated the need to manage rainwater and run off across the whole
site. Significant investment of a largely hidden, sub-surface, drainage system alleviated the
scouring and captured the rainwater into a sustainable system featuring reed beds, ponds,
swales, an attenuation pond and a hydrobrake. As a result discharge into the Millig Burn is
controlled to help mitigate the risk of flooding downstream.
The pavilion itself was designed to passivhaus standards and indeed far exceeds the standard
passivhaus specifications. A solar array on the roof, triple glazing, roof and floor insulation, an air
source heat pump and a heat recovery system combine to make the building energy efficient.
Planting in the park reflects a more modern, climate hardened approach to future proof the
horticultural interest. Heavy mulching has been adopted to retain moisture in the soil, leaf mould
and green waste is recycled and dependence on chemical control is being reduced. 
The volunteer bothy features repurposed containers, green roofs, links to the sustainable
drainage system, solar lighting and many recycled elements, such as doors, sinks and worktops.

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The demonstration garden is a venue for community groups to learn the necessary skills to grow
their own food, reducing reliance on shop ought products and thus helping to reduce local food
miles and packaging. Workshops have been held to emphasise these skills and have been very
popular. Comments received and observations made indicate that the community are very willing
to support and learn actions that have a positive climate impact.
8.6 Further lessons
The final evaluation of the project is now complete and further learning points are identified
within this document named Hermitage Park Evaluation Report Final.  This shows that the project
met all its approved purposes and exceeded targets for visitor numbers.