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Agenda reports pack

Argyll and Bute Council · 12 December 2023
Back to Helensburgh & Lomond Area Committee — 12 December 2023 and its agenda

Text extracted from the council's PDF. Layout and reading order may differ from the original.

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Page 1

Argyll and Bute Council 
Comhairle Earra-Ghàidheal Agus Bhòid 
Executive Director:  Douglas Hendry 
Kilmory, Lochgilphead, PA31 8RT
Tel:  01546 602127  Fax:  01546 604435
DX 599700 LOCHGILPHEAD
7 December 2023 
NOTICE OF MEETING 
A meeting of the HELENSBURGH & LOMOND AREA COMMITTEE will be held ON A HYBRID
BASIS BY MICROSOFT TEAMS AND IN THE MARRIAGE SUITE IN THE HELENSBURGH
AND LOMOND CIVIC CENTRE on TUESDAY, 12 DECEMBER 2023 at 9:30 AM, which you are
requested to attend. 
Douglas Hendry
Executive Director 
BUSINESS 
1. APOLOGIES 
2. DECLARATIONS OF INTEREST 
3. MINUTE OF THE MEETING OF THE HELENSBURGH AND LOMOND AREA
COMMITTEE, HELD ON 12 SEPTEMBER 2023 (Pages 3 - 12) 
4. PUBLIC QUESTION TIME 
5. POLICE SCOTLAND UPDATE (Pages 13 - 16)  
Update from Sergeant Eddie McGunnigal, Police Scotland 
6. CHARTS (ARGYLL AND THE ISLES) (Pages 17 - 24)  
Presentation by Vice Chair of the Cultural Heritage and Arts Assembly for the Argyll
and Isles 
7. AREA PERFORMANCE REPORT - FQ2 2023/24 (Pages 25 - 64)  
Report by Executive Director with responsibility for Customer Support Services 
8. HELENSBURGH WATERFRONT DEVELOPMENT - SKATEPARK OPTIONS
(Pages 65 - 74)  
Report by Executive Director with Responsibility for Commercial Services 
9. CHARITABLE TRUSTS, BEQUESTS AND TRUST FUNDS (Pages 75 - 80)  
Report by Executive Director with responsibility for Legal and Regulatory Support 
REPORTS FOR NOTING
Public Document Pack

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10. HEALTH AND SOCIAL CARE PARTNERSHIP PERFORMANCE REPORT- FQ1
2023/24 (Pages 81 - 92)  
Report by Senior Performance and Improvement Manager 
11. HELENSBURGH AND LOMOND AREA COMMITTEE WORKPLAN (Pages 93 - 96) 
REPORT WITH EXEMPT APPENDIX 
12. HELENSBURGH, CARDROSS AND DUMBARTON CYCLEPATH UPDATE 
(a) Report by Executive Director with Responsibility for Development and
Economic Growth (Pages 97 - 104)  
(b) Appendix 1 (Pages 105 - 106)
E1  (c) Appendix 2 (Pages 107 - 112) 
The Committee will be asked to pass a resolution in terms of Section 50(A)(4) of the Local
Government (Scotland) Act 1973 to exclude the public for items of business with an “E” on the
grounds that it is likely to involve the disclosure of exempt information as defined in the
appropriate paragraph of Part I of Schedule 7a to the Local Government (Scotland) Act 1973. 
The appropriate paragraphs are:- 
E1 Paragraph 9 Any terms proposed or to be proposed by or to the authority in the course of
negotiations for a contract for the acquisition or disposal of property or the supply of goods
or services. 
Helensburgh & Lomond Area Committee 
Councillor Math Campbell-Sturgess Councillor Maurice Corry
Councillor Graham Hardie Councillor Fiona Howard
Councillor Mark Irvine Councillor Paul Donald Kennedy
Councillor Ian MacQuire Councillor Gary Mulvaney (Vice-Chair)
Councillor Iain Paterson Councillor Gemma Penfold (Chair)   
Contact: Julieann Small, Senior Committee Assistant - 01546 604043

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MINUTES OF THE MEETING OF THE HELENSBURGH & LOMOND AREA COMMITTEE HELD ON
A HYBRID BASIS BY MICROSOFT TEAMS AND IN THE MARRIAGE SUITE IN THE
HELENSBURGH AND LOMOND CIVIC CENTRE 
ON TUESDAY, 12 SEPTEMBER 2023 
Present: Councillor Gemma Penfold (Chair) 
Councillor Math Campbell-Sturgess
Councillor Graham Hardie
Councillor Fiona Howard
Councillor Mark Irvine 
Councillor Paul Donald Kennedy
Councillor Ian MacQuire
Councillor Gary Mulvaney 
Attending: Stuart McLean, Committee Manager 
Hugh O’Neill, Networks and Standards Manager
David Allan, Estates and Property Development Manager
Ross McLaughlin, Head of Commercial Services
Sonya Thomas, OD Project Officer
Inspector Barry Convery, Police Scotland 
1. APOLOGIES 
Apologies for absence were received from Councillor Iain Paterson and Councillor
Maurice Corry. 
2. DECLARATIONS OF INTEREST 
There were no declarations of interest intimated. 
3. MINUTE OF THE MEETING OF THE HELENSBURGH AND LOMOND AREA
COMMITTEE, HELD ON 13 JUNE 2023 
The Minute of the meeting of the Helensburgh and Lomond Area Committee, held on 13
June 2023 was approved as a correct record. 
Having noted the commitments of those in attendance, the Chair agreed to vary the order
of business. This Minute reflects the order in which discussions took place. 
4. PLAY PARK ENGAGEMENT - UPDATE REPORT 
The Committee gave consideration to a report which provided an update on the Play Park
engagement responses following the conclusion of the community engagement exercise
in light of the Scottish Government Play Park funding allocation.   
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted the breakdown of engagement and consultation responses in each area with the
majority of responses focussing on new/replacement equipment; and 
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2. agreed that officers make arrangements for a Business Day to discuss how the funding
would be spent in Helensburgh and Lomond. 
(Reference: Report by Executive Director with responsibility for Roads and Infrastructure
Services, dated August 2023, submitted) 
5. PUBLIC QUESTION TIME 
Norman Muir, Helensburgh Community Council
There is a profound democratic deficit in the consideration process of the development of
the Waterfront area left over from the completion of the Leisure Centre. In particular the
machinations of Argyll & Bute in overriding the longstanding detail of the Masterplan
Addedum of 2013. This is indicative of a disregard of the hitherto inviolate parameters
contained in the Masterplan, without reference to the community.
Much more thought and analysis has to be devoted to the current standing pf the project.
In particular the reassertion of the principles of local democracy and community
engagement. This is a local issue which has to be addressed in detail. The Helensburgh &
Lomond Area Committee must meet with the Helensburgh Community Council and other
community interests to resolve this unsatisfactory situation as a matter of urgency. When
will such a meeting take place?
Councillor Mulvaney advised that officers and elected members had met with Helensburgh
Community Council but due to the Community Council being a bidder in the process they
must be treated the same as any other commercial interest.
Discussion took place in relation to the legalities around communication with the
Community Council, specifically whether a subcommittee could be created to participate in
the bidding process. 
The Head of Commercial Services advised that he would speak to colleagues within Legal
and Regulatory Support and provide clarification to Members by email.   
Jackie Hood, Helensburgh Skatepark Project 
Why have the Council chosen to misrepresent and manipulate the views and aspirations
of the Helensburgh Skatepark Project in their recent report? 
We as a Group have never said that the waterfront site is too small and the wrong
location. The skatepark belongs on the waterfront and has been integral to the
development of the site since the Masterplan Addendum of 2012. Location is the most
important consideration, even over size. We have been told that if we choose to remain on
the waterfront, we will always be restricted by the arbitrary dimensions of 17m by 20m
stated by planning. Even though we refute these dimensions, we wish to stay on what is a
perfect site for a skatepark. 
I would like to express my frustration and concern about these misrepresentations. The
recent allocation of £80,000 is very welcome but the Council needs to clarify for the public
that this money will be spent trying to find a location which will allow for a bigger, more
ambitious skatepark. However if this turns out not to be possible, people know that the
skatepark can definitely remain on the waterfront site and any funds remaining will be
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used to improve it. 
I would like it minuted that the skatepark project does not agree with the report's
recommendations that "the waterfront site is not considered to be a suitable long term
location for the skatepark’’. 
The Estates and Property Development Manager advised that during discussions the
Skatepark Group advised that they would like to develop a larger facility that would attract
visitors and users to Helensburgh. Mr Allan highlighted that the waterfront site did not
have capacity for both a larger skatepark and a commercial development, if indeed that
was the selected proposal. 
Mr Allan highlighted that as noted previously, future planning consents for the waterfront
site would require to either incorporate or relocate the skatepark and therefore it made
sense to explore those options which would allow the Group to achieve the best outcome
possible. Mr Allan confirmed that if it was not possible to meet the larger skatepark vision
the skatepark would be incorporated within the waterfront development on a more limited
scale. 
Peter Brown, Helensburgh Community Council
The Council is being asked to approve the initiation of a retail study for Helensburgh. What
is the timeline for this being completed, will it be made public at that time, and how are
Councillors expected to make a decision about shortlisting retail ‘expressions of interest’
versus others before that study informs them whether the town can accept more retailers? 
The Estates and Property Development Manager advised that the retail study had been
commissioned and would be completed within the next few weeks with it being made
public subject to any commercially sensitive information being redacted and that any
issues raised by the study would be considered by Members at the final offers stage along
with the other relevant factors. 
Cameron Foy, Helensburgh Community Council
In 2011 the Council's Masterplan for a large commercial area on Helensburgh's waterfront
was overwhelmingly rejected, resulting in the 2012 Masterplan "Addendum" which was
approved with the compromise of limited retail space (upto 2600sqm gross) allowing
space for public realm and a skatepark following the completion of the new leisure facility
and town parking.  How is the new proposal for a very large commercial space of 5,600
sqm, and forcing the skatepark off the waterfront, compatible with the 2012 Masterplan
Addendum?
The Estates and Property Development Manager advised that the full site area was
c5,600sqm with the commercial space allocation of c2,665 sqm. Mr Allan added that there
was no intention to develop beyond the allocation of c2,665 sqm and that it was not
intended to relocate the skatepark unless a site was identified which the Skatepark Group
preferred and would deliver their larger, long-term aspirations.
Fiona Baker
A masterplan for Helensburgh pierhead was approved as Supplementary Planning
Guidance in 2009.  In 2011 the Council was of the view that this needed updated as
market conditions had changed during the intervening years.  The 2011 masterplan was
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rejected and in 2012 a masterplan addendum, generally referred to as the 2012
masterplan, was adopted. Now that over a decade has passed and the Council is today
seeking the removal of the key element of the skatepark, and perhaps also over half of the
site use being public realm before a new forthcoming economic assessment has been
completed, will the Council be commissioning a new Masterplan Addendum that reflects
the considerable changes to economic conditions and shift in emphases of planning
objectives as set out in National Planning Framework 4?
The Estates and Development Manager advised that he would provide Mrs Baker with a
written response by email following the meeting.
The Head of Commercial Services advised that at this stage Officers are working to the
2012 Masterplan and that there is no proposal to put forward a new masterplan.
Polly Jones, Helensburgh Community Council
There is a considerable amount of concern around the process to make decisions on what
happens to the waterfront. 
Does the Committee believe that it is prejudicial to be asked to agree the following
recommendation ‘the waterfront site is not considered to be a suitable long term location
for the skatepark as initial marketing of the site has highlighted that the site is not large
enough to accommodate a larger scale skatepark which the group are seeking as well as
a viable commercial development’ outlined within the associated report before considering
the report ‘Helensburgh Waterfront Development (Commercial Area) – Update &
Shortlisting of Offers’, as the location is dependent on what the plans are for the
waterfront?
Helensburgh Community Council have undertaken a number of consultation exercises,
and have had 4,500 people participate, more than the 83 responses mentioned in the
associated report. How will the Committee include the views of the 4,500 alongside the
plans and responses?
There is reference in the summary of the report at item 13, others would welcome a retail
or hospitality option, how many people are included in this statement?
The Head of Commercial Services advised that he would provide Mrs Jones with a written
response by email following the meeting.
The Committee Manager advised that it is custom and practise that those items which
have elements that are exempt are placed at end of the agenda to allow members of
public to attend as much of the meeting as possible. 
The Head of Commercial Services clarified that the recommendation is advising that the
waterfront is not large enough to accommodate a large scale skatepark alongside a
commercial development but there could be a smaller one. 
6. POLICE SCOTLAND UPDATE 
Consideration was given to an update which included information on the ongoing work of
the Service and provided information on the expansion of the Partners Intelligence Portal;
retailers support in Helensburgh; the ‘Move in May’ challenge which Police Scotland staff
took part in; Progress Pride flag’s journey around Argyll and West Dunbartonshire
Division; the Keep Safe scheme; the ‘Don’t Feed Hate’ campaign and Operation Balaton.
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Discussion took place in relation to the current layout of the Area Committee Police
reports and the Committee agreed that they would like local crime statics to be included in
future reports. 
Decision 
The Helensburgh and Lomond Area Committee considered and noted the information
provided in the report. 
(Reference: Report by Sergeant Eddie McGunnigal, Police Scotland, submitted) 
7. AREA PERFORMANCE REPORT - FQ1 2023/24 
Consideration was given to the Area Performance Report for financial quarter 1 of
2023/24 (April to June 2023) which illustrated the agreed performance measures for this
period. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted and considered the performance and supporting commentary as presented; 
2. noted that upon receipt of the Quarterly Performance Report the Area Committee
should contact either the Responsible Named Officer or Sonya Thomas with any
queries; and 
3. noted that work was ongoing and to respond to Sonya Thomas with requests or
comments regarding the layout and format of the Performance Report and Scorecard. 
(Reference: Report by Executive Director with responsibility for Customer Support
Services, dated 23 August 2023, submitted) 
8. RECYCLING AND RECOVERY PERFORMANCE 
Consideration was given to a report providing details on the Council’s recycling and landfill
diversion performance along with national policy, targets and regulations which are likely
to impact on future performance. 
Decision 
The Helensburgh and Lomond Area Committee noted and considered the details as
outlined in the report and the national policy drivers that would likely impact over the
coming years. 
(Reference: Report by Executive Director with responsibility for Roads and Infrastructure
Services, submitted) 
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9. HELENSBURGH WATERFRONT DEVELOPMENT - SKATEPARK 
The Committee gave consideration to a report providing an update on the reinstatement of
the temporary skatepark and the allocation of £80,000 to assist with the delivery of a
permanent skatepark. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted that the reinstatement of the temporary skatepark facilities would be completed
in autumn 2023 meeting the conditions of the leisure centre planning consent; 
2. agreed that the waterfront site is not considered to be a suitable long term location for
an expanded skatepark if a commercial development is selected as the preferred
option for the site but for the avoidance of doubt the previously existing skatepark area
extending to 350sqm or thereby will be incorporated into the development site unless a
suitable alternative location is identified; and 
3. noted that a further report would be brought before the Area Committee outlining a list
of potential permanent locations for the skatepark and a preferred option would be
recommended to be taken forward. Officers have commenced the identification of
potential sites as outlined at Section 3.7 of the report and would continue to engage
with the skatepark group as part of that process. 
(Reference: Report by Executive Director with Responsibility for Commercial Services and
Executive Director with responsibility for Economy & Rural Growth, dated 10 August 2023,
submitted) 
10. HERMITAGE PARK REGENERATION - END OF PROJECT REPORT AND
EVALUATION REPORT 
A report presenting the End of Project Report and the Evaluation Report for the Hermitage
Park Regeneration project was before the Committee for information. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted that the Parks for People National Lottery Heritage Fund project was now
complete and the project officer post had come to an end; 
2. noted the End of Project Report and the Evaluation Report and all that had been
achieved through the project; 
3. noted the Council’s continuing legal obligations; and 
4. noted the risk to the Council in relation to the final drawdown of £100,000 grant from
National Lottery Heritage Fund. 
(Reference: Report by Executive Director with responsibility for Development and
Economic Growth, dated 4 August 2023, submitted) 
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11. SUPPORTING COMMUNITIES FUND - MONITORING OF PROJECTS FUNDED 
A report which provided monitoring information on the funding given to community projects
from the Council’s Supporting Communities Fund and summarised projects completed
within 2019/20, 2020/21 and 2021/22 was before members for information. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted the positive contribution of the Supporting Communities Fund detailed in section
4 and the table within the report; and 
2. noted that a total of £5,150 had been returned and that £1,800 would be included in
the distribution of the Supporting Communities Fund for 2024/25 with the other funds
included and redistributed in previous years. 
(Reference: Report by Chief Executive, dated 17 August 2023, submitted) 
12. HELENSBURGH AND LOMOND AREA COMMITTEE WORKPLAN 
The Helensburgh and Lomond Area Committee workplan was before members for
information. 
Decision 
The Helensburgh and Lomond Area Committee noted the contents of the workplan. 
(Reference: Helensburgh and Lomond Area Committee Workplan, dated 12 September
2023) 
13. HELENSBURGH WATERFRONT DEVELOPMENT (COMMERCIAL AREA) -
UPDATE & SHORTLISTING OF OFFERS 
The development of Helensburgh Waterfront has been a long term project and following
completion of the construction of the leisure centre focus has moved to the site of the old
swimming pool which is proposed primarily for commercial development. Consideration
was given to a report which sought agreement for the shortlisted candidates to move onto
the final stage, the report also provided an update on the outcomes of the associated
public engagement exercise. 
Decision 
The Helensburgh and Lomond Area Committee: 
1. noted the outcomes of the public engagement exercise undertaken by Ryder
Architecture contained at Appendix A and that this report would be made available to
the public; 
2. noted the varied interest in the site and the summary of the nine proposals received as
outlined paragraph 3.4 and in Appendix B within the report; 
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3. noted the Property Development Working Group had met in August 2023 to score and
assess the 9 proposals with 7 being shortlisted to proceed to next stage for full
financial offers as outlined in Appendix C within the report; 
4. noted Appendices B and C are publically restricted given commercially and financially
sensitive nature of the live bidding process; and 
5. agreed that for the second stage of full financial offers would be assessed against
criteria outlined at paragraph 5.2 and Appendix C within the report. 
(Reference: Report by Executive Director with responsibility for Commercial Services,
dated 9 August 2023, submitted) 
The Chair advised that in terms of Section 50(A)(4) of the Local Government (Scotland)
Act 1973, relating to the following item of business would require the exclusion of the
press and public should Members wish to discuss the content of appendix 2 on the
grounds that it would likely involve the disclosure of exempt information as defined in
Paragraph 9 of Part 1 of Schedule 7A to the Local Government (Scotland) Act 1973. 
14. HELENSBURGH, CARDROSS AND DUMBARTON CYCLEPATH UPDATE 
Consideration was given to a report updating Members on the progress made since the
Helensburgh and Lomond Area Committee on 13 June 2023 in relation to the delivery of a
dedicated, high quality walking and cycle route linking Helensburgh, Cardross and
Dumbarton. 
Members agreed that they wished to discuss the information contained in appendix 2 of
the report and agreed to exclude the press and public to allow consideration of this
information.   
Decision 
The Helensburgh and Lomond Area Committee: 
1. welcomed the award of contract to Civic Engineers for £99,333.00 for the identification
of a route linking Morrisons Supermarket/Hermitage Academy to Helensburgh Town
Centre/Waterfront, and development of this to Concept Design stage; 
2. noted the agreement of one (1) change requests from WSP at an additional cost of
£5,285.53, taking the total cost of WSPs work to £265,913.00. This additional cost is
covered by externally secured funding; 
3. noted the continued efforts by WSP and Officers to engage with landowners; 
4. noted the high-level options for land acquisition laid out in this report; 
5. approved Officers to contact colleagues in Highland Council to understand their
experience of Land Reform (Scotland) Act 2003 Section 22 Orders; 
6. approved Officers to engage with Scottish Government civil servants to identify the
current requirements for a Compulsory Purchase Order. For clarity, this exploratory
engagement would not include submission of any Compulsory Purchase Order, which
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would require approval of full Council and/or the appropriate Committee prior to
submission; 
7. gave consideration to the need to secure 30% match funding of the cost of
construction from non-Transport Scotland sources; and 
8. gave consideration to identifying how future maintenance of the path would be funded
and undertaken, given the current situation where no path specific maintenance
funding is provided to the Council; and 
9. agreed that officers would bring forward a report to the next Area Committee outlining
progress made and suggested next steps. 
(Reference: Report by Executive Director with responsibility for Development and
Economic Growth, dated 28 August 2023, submitted) 
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Police Scotland Update 
Fraud Prevention and Awareness
Our popular and educational Scam Savvy Quiz inputs have continued with our vulnerable
groups as crimes of fraud are still of concern. Locally there was an input provided at Centre
81 in Garelochhead in partnership with Helensburgh and Lomond Carers, Centre 81 and
Garelochhead Station Trust focussed on digital safety. This had a fantastic turnout with
members agreed the input was very educational and let the audience know about the scams
that are going around but also how to spot and therefore avoid falling victim to this. These
talks continue to be available for any community group or local organisations including
community councils. 
One of the most common scams we have seen across Helensburgh and Lomond has been
around Sextortion. This almost wholly is targeted to young males (under 30 years of age).
Sextortion is sexual extortion. It involves the threat of having sexual information, photos or
videos shared. This is done to get money from the victim, to control behaviour or to pressure
them for further images.  Many sextortions start with seemingly harmless flirting on social
media or dating sites. Criminals are experts at creating fake profiles that appear genuine.
Flirtatious conversations quickly turn sexual and the victim is actively encouraged to remove
clothing, perform a sexual act on camera or share explicit images. These images and videos
are often recorded without the victim’s knowledge and then can be held to ransom. The
criminals will often have already accessed your social media contacts and will threaten to
share these images with them unless you comply with their demands. As young males are
being told their images will be shared with everyone they know, this is having an impact on
their mental health with victims often feeling embarrassed and ashamed they are often
keeping themselves isolated rather than reporting to Police and reaching our for support.
Police Scotland would encourage everyone to share awareness around this either through
social media, newsletters or in conversation with young males you know. If any members
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have ideas or suggestions on how we can help educate young males on the risk involved
with this type of offences. 
Bereavement Support
Local officers meet people affected by bereavement as part of their daily role. Officers are
now able to provide family and friends of deceased person with a full support pack which has
practice advice and emotional support contacts. Working with Argyll and Bute Registrars,
NHS Highland Chaplaincy, Argyll and Bute Citizens Advice Bureau, Change Mental Health
and Cruse Bereavement, packs provide those suffering from bereavement with advice they
can look at when they are ready to and aims to reduce distress. 
Road Safety
Following a fatality on the Argyll road network involving a towing vehicle, a series of Safe
Towing videos have been produced and shared via our social media channels. This follows
a change in legislation around driving licence requirements for those towing trailers,
caravans, boat trailers and horseboxes. Police Scotland worked with a DVSA approved
assessor in Campbeltown to produce these videos. These aim to help people understand
legal towing limits, hitching, unhitching and safety checks. 
A Partnership Approach to Road Safety group is being formed with representation from
across West Dunbartonshire and Argyll and Bute. This group will focus on locations of
concern and key contributing factors from road traffic collisions where someone has been
killed or seriously injured to enable us to prioritise education and enforcement towards key
locations or demographics. 
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Youth Engagement
Our Youth Engagement Officers worked closely with Live Argyll to welcome back the Friday
Night Football project which ran throughout the summer holidays. This focussed on deterring
youths from ASB and provided them a focus during the weekend. Officers also assisted the
Live Argyll GIVE project where youths were asked to volunteer in their community and
attend inputs around ASB. 
Our Helensburgh and Lomond Police Scotland Youth Volunteers (PSYV) visited HMNB
Clyde for the day during the summer holidays to see a different side of policing and the work
of other emergency services in the area. Police Scotland working closely with Ministry of
Defence Police arranged a demonstration from the Dog Unit, Clyde Marine Unit and Defence
fire service. This work helps to break down barriers with our younger people with some of
our PSYV being from disadvantaged and care experienced backgrounds.   
Argyll and West Dunbartonshire Police Division have welcomed a new Youth Engagement
Officer in the Helensburgh area. PC Haining Gallagher will be focusing her efforts in break
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down barriers with young people at Hermitage Academy and other areas of Helensburgh
and Lomond. PC Gallagher will deliver various presentations designed to raise awareness
and promote personal safety to young persons as well as working closely with the school
pupil support team, looking for opportunities to act as a mentor or role model. 
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SUMMARY REPORT
CULTURE, HERITAGE AND ARTS ASSEMBLY,
ARGYLL AND ISLES (CHARTS)
HELENSBURGH AND LOMOND
•‘To raise our profile as a centre for
cultural activity and vibrant and sustainable
creative sector’
•Argyll & Bute Council Economic Strategy
2019-2023
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Agenda Item
6

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CHARTS – PARTNERSHIP WORKING
& REGIONAL IMPACT
• We support Argyll and Bute’s culture, heritage and arts sector
under 4 strategic areas, Achieve, Connect, Promote, Sustain:
• Key project supporters are the National Lottery Heritage Fund,
Creative Scotland, the Art Fund, Bòrd na Gàidhlig, Museums and
Galleries Scotland and the Scottish Government (islands)
• National collaborators are the School of Innovation and
Technology at the Glasgow School of Art, St Andrews University,
University of Glasgow
• Key regional partners include Live Argyll, the Argyll and Bute
Tourism Cooperative and the Argyll and Bute Museum and
Heritage Forum
• We support 700+ professional members, including individuals,
cultural organisations and venues (see map)
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CHARTS -
LOCAL
IMPACT
HIGHLIGHTS
Helensburgh
&
Lomond
22/23 
Turas, Hermitage Park, Helensburgh
13 artist supported
TURAS as part of Seachdain na Gàidhlig 22 (World Gaelic Week 22). This projection event included artwork created by CHARTS
Duais Dìleab Chaluim Chille/Colmcille Legacy Awardees, pieces created by school children as part of the Argyll Gaelic Gathering,
and showcased music by Sàimh Sound, part of CHARTS project EVOLVE Art and Tourism.
Funder: Bòrd na Gàidhlig, Colmcille 1500, Creative Scotland
Partners: Argyll and Bute Council
Cove Park, Live Literature
In 2023 our Gaelic Officer, Àdhamh Ó Broin, built new networks, making connections with Cove Park, where CHARTS worked to
support Gaelic authors, including Mairi MacLeod and Rody Gorman.
Funder: Live Literature Scotland, Bòrd na Gàidhlig
Partner: Cove Park
Reflect, Remembering Together – artist supported community projects create places of memory across 4 Argyll locations as
part of a national post-covid memorial programme (Nov 23-July 24)
Garelochhead – community project with Centre 81 supported by local artist Emma Henderson (Awarded 16.5k)
Our Community Reflects Day (summer 24), will include participants across the 4 Reflect Argyll locations in digitally streamed
and in-person celebration of community achievement events. 
Funder : The Scottish Government 22-24
Partners, Greenspace Scotland, Argyll and Bute Council
Gaelic Language Support - Arrochar
Between the end of May and the middle of July, 23 CHARTS supported a new 6-week-long Gaelic class in Arrochar taught by our
Gaelic Culture Officer Àdhamh Ó Broin.
“I really found the Gaelic classes very helpful in making me learn more about the language. Having Àdhamh in person to guide us was
really beneficial.  He was very encouraging and made the classes fun and interactive. I would definitely attend a class again.” -
Giovanni Arsciwals, Tarbet
Funder: Bòrd na Gàidhlig
Partners, Argyll and Bute Council
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THE ARGYLL
COLLECTION,
RECONNECTED 23-25
• £50k fundraised from the Art
Fund (UK) to review cultural
value and build awareness of
the Argyll Collection
• Youth training and community
activities supported by the
National Lottery Heritage
Fund and Gannochy Trust
• Condition checking 173
council owned art works in
every school and library
• Collaborators, St Andrews
University, University of
Glasgow 
• Partners, Argyll and Bute
Council, Education
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GAELIC LANGUAGE & CULTURE
HIGHLIGHTS 23/24
• Gaelic Culture Strategy consultation and events inc. Dunoon
Burgh Hall, Campbeltown Museum and the Rockfield Centre,
Oban.
• Building relationships between Argyll and Ireland – CHARTS
commended by Bòrd na Gàidhlig.
• Colmcille/ St Columba Exhibition and Events Tour inc.
Campbeltown Museum, Islay Gaelic Centre, Kilmartin Museum,
Iona Community Hall, the Rockfield Centre, Oban, and Donegal
Museum.
• Dedicated Gaelic Culture Officer, with report inc. to the Gaelic
Policy Lead Group,  Argyll and Bute Council. Funder Bòrd na
Gàidhlig.
Page 21

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Promoting Gaelic
Language and Culture,
Helensburgh & Lomond
22/23
Page 22

Page 23

CHARTS grows local opportunity, creating work in partnership with others regionally
and nationally to support and raise the profile of the cultural sector in Argyll and Bute.
Argyll and Bute Council support @ £75k (22-23), enabled extra CHARTS income
generation for direct sector distribution across local areas of £452,438.
Since 2020 CHARTS has fundraised more than £1.35m in total - including and due to
annual Council investment (2020-24).
CHARTS role is vital for education, employment, social and economic development.
Argyll and Bute Council investment brings significant return.
For further information, contact
Seymour Adams, Vice-Chair, CHARTS Board at,
Seymour@chartsargyllandisles.org
https://www.chartsargyllandisles.org
For project details see the CHARTS Annual Review 2022-23
CHARTS is a SCIO registered in Scotland SC049113
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Page 25

1 
ARGYLL AND BUTE COUNCIL HELENSBURGH AND
LOMOND AREA COMMITTEE 
CUSTOMER SUPPORT SERVICES   12 DECEMBER 2023 
AREA PERFORMANCE REPORT – FQ2 2023/24 
1.0 BACKGROUND 
1.1 This paper presents the Area Performance Report for Financial Quarter 2 2023/24
(July to September 2023) and illustrates the agreed performance measures. 
1.2 The features of the Performance Report are as follows:- 
 Indicators are grouped by Corporate Outcome.
 The data table for each indicator is coded to identify the level of reporting.
o Area level measures are blue
o Council level measures are grey
o COI measures are white 
 Each indicator details the
o Target, Actual and Performance status (Green / Red / No Target) for the
current and four previous financial quarters.
o Commentary for the current financial quarter only.
o Narrative explaining the performance trend e.g. This indicator is above
Target and performance has improved since the last reporting period.
o Where appropriate a Performance Trend Line has been added.
o The name of the Responsible Officer.
o Where possible performance is presented at both Area and Council
level.   
1.3 The commentary for each indicator helps ‘Tell Our Story’ and enables Elected
Members to put the performance data into perspective and understand if an issue is
local in nature or should be escalated up to a Strategic Committee.   
1.4 To improve the response to performance queries, it is requested that either the
Responsible Named Officer or Sonya Thomas are contacted once the Quarterly
Performance Report is received with any queries. This should enable some
queries being resolved or clarified prior to the Area Committee meeting, and
therefore being carried forward as Actions at a subsequent meeting. 
1.5 As part of our improvements to performance reporting and making best use of the
digital technology available to us, officers have developed new, online scorecards
for members to view performance data.  These were well received by members at
a recent seminar and will be made available, as requested, for the December Area
Committees, with training provided in advance. 
Page 25 Agenda Item 7

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2 
2.0 RECOMMENDATIONS 
2.1 It is recommended that the Area Committee – 
a) Notes and considers the performance and supporting commentary as
presented. 
b) Upon receipt of the Quarterly Performance Report the Area Committee
contact either the Responsible Named Officer or Sonya Thomas with any
queries. 
c) Note that work is ongoing and to respond to Sonya Thomas with requests
or comments regarding the layout and format of the Performance Report
and Scorecard. 
3.0 IMPLICATIONS 
3.1 Policy All of the indicators in this report are based on 
agreed Council policy.
3.2 Financial All indicators with financial implications are actively  
managed through agreed budget monitoring 
processes.
3.3 Legal All appropriate legal implications are complied with.
3.4 HR All HR implications are actively managed    
through agreed Wellbeing and Management 
monitoring processes.
3.5 Fairer Scotland Duty See below.
3.5.1 Equalities All activities comply with Equal Opportunities/Fairer 
Scotland Duty policies and obligations.
3.5.2 Socio-economic Duty All activities comply with the council’s socio- 
economic duty.
3.5.3 Islands Duty All activities comply with the council’s islands 
duty.
3.6 Climate Change The Council is committed to working towards net 
zero.
3.7 Risk Without this information Elected Members are less  
informed of activities within their area.
3.8 Customer Service All activities with customer feedback or insight are  
rigorously monitored for improvement. 
Kirsty Flanagan, Executive Director with responsibility for Customer Support
Services 
Jane Fowler
Head of Customer Support Services
1 November 2023 
For further information, please contact:
Page 26

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3 
Sonya Thomas
Organisation Development Project Officer - Customer Support Services
01546 604454 
Appendix 1: FQ2 2023/24 H&L Performance Report 
Page 27

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Appendix 1
Page 1 
Helensburgh and Lomond 
FQ2 2023/24 Overall Performance Summary 
The information presented is a summary of the agreed measures. 
Unless stated otherwise, performance is presented at both Area and Council-wide levels. 
The measures show the performance against target for the current and previous three reporting periods with an explanation of performance trend. 
The data table for each indicator is colour coded to identify the level of reporting: 
 Area level measures are blue.
 Council level measures are grey.
 Corporate Outcome Indicators (COIs) are white. 
Where appropriate a Trend Line has been added to illustrate movement in ‘Actual’ over the reporting period.  
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Appendix 1
Page 2 
Performance Reporting
Performance Reporting .............................................................................................................................................................................................................................. 1
All Areas ................................................................................................................................................................................................... Error! Bookmark not defined.
Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 5
COI – Maximise distribution of Scottish Welfare Fund ................................................................................................................................................................. 5
Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 6
COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention ...................... 6
Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 7
Number of parking penalty notices issued – Helensburgh and Lomond ...................................................................................................................................... 7
Number of parking penalty notices issued – Argyll and Bute ....................................................................................................................................................... 7
Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 8
Car parking income to date – Helensburgh and Lomond .............................................................................................................................................................. 8
Car parking income to date – Argyll and Bute ............................................................................................................................................................................. 10
Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................. 11
Dog fouling – total number of complaints – Helensburgh and Lomond ..................................................................................................................................... 11
Dog fouling – total number of complaints – Argyll and Bute ...................................................................................................................................................... 11
Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 12
COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place .... 12
Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 13
COI – Provide quality meals with cost margins to all pupils ....................................................................................................................................................... 13
Corporate Outcome No.4 – Education, skills and training maximises opportunities for all .......................................................................................................... 14
Maximise the percentage of 16-19 years olds participating in education, training or employment – Helensburgh and Lomond .......................................... 14
Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute ................ 14
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 16
Number of affordable social sector new builds completed per annum – Helensburgh and Lomond ....................................................................................... 16
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Appendix 1
Page 3 
Number of affordable social sector new builds completed per annum – Argyll and Bute ........................................................................................................ 16
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 18
Percentage of pre-planning application enquiries processed within 20 working days – Helensburgh and Lomond ............................................................... 18
Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute ................................................................................ 18
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 20
Householder planning applications – average number of weeks to determine – Helensburgh and Lomond .......................................................................... 20
Householder planning applications – average number of weeks to determine – Argyll and Bute ........................................................................................... 21
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 22
COI – Number of new homeless applicants who required temporary accommodation this period ......................................................................................... 22
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 23
COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal .................................................... 23
Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 24
COI – Increase the number of community benefits that are delivered through contracts we award locally ........................................................................... 24
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 25
Street lighting – percentage of faults repaired within 10 days – Helensburgh and Lomond ..................................................................................................... 25
The percentage of street lighting faults are completed within 10 working days – Argyll and Bute .......................................................................................... 25
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 27
Total number of complaints regarding waste collection – Helensburgh and Lomond .............................................................................................................. 27
Total number of complaints regarding waste collection – Argyll and Bute ............................................................................................................................... 27
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 28
COI – Percentage of waste recycled, composted and recovered ................................................................................................................................................ 28
Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered ........................................................................................................... 28
Islands – Percentage of waste recycled, composted and recovered .......................................................................................................................................... 29
H&L – Percentage of waste recycled, composted and recovered ............................................................................................................................................... 29
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 31
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Appendix 1
Page 4 
COI – The number of tonnes of waste sent to landfill ................................................................................................................................................................. 31
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 32
LEAMS (Local Environment Audit and Management System) – Helensburgh and Lomond ...................................................................................................... 32
LEAMS (Local Environment Audit and Management System) – Argyll and Bute ....................................................................................................................... 32
Making It Happen ............................................................................................................................................................................................................................. 34
Teacher sickness absence – Helensburgh and Lomond ............................................................................................................................................................... 34
Teacher sickness absence – Argyll and Bute ................................................................................................................................................................................ 34
Making It Happen ............................................................................................................................................................................................................................. 35
LGE staff (non-teacher) sickness absence – Helensburgh and Lomond ...................................................................................................................................... 35
LGE staff (non-teacher) sickness absence – Argyll and Bute ....................................................................................................................................................... 35
Making It Happen ............................................................................................................................................................................................................................. 36
COI – Increase the percentage of all self-service automated contacts ....................................................................................................................................... 36  Page 31

Page 32

Appendix 1
Page 5 
Corporate Outcome No.1 – People live active, healthier and independent lives 
COI – Maximise distribution of Scottish Welfare Fund 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ2 2022/23 95.3% 115.1% Green
FQ3 2022/23 95.3% 129.2% Green
FQ4 2022/23 95.3% 144.0% Green
FQ1 2023/24 95.3% 112.9% Green
FQ2 2023/24 95.3% 134.3% Green 
Performance in FQ2 has exceeded the target and actual has increased since the last reporting period. 
FQ2 Comment 
From 1st April 2023 to 30th September 2023 our Scottish Welfare Fund (SWF) spend is £307,746 which is an overspend of £78,606 on our profiled amount.
Applications are slightly less than the same period last year however spend has increased by 15%.  This is attributed to expenditure on Crisis Grants which is based
on benefit income rates.  These were uprated by 10.1% in April 2023, so the amount paid out in crisis grant support has increased.  The service is currently
forecasting an overspend of £200k for the year.
Responsible person: Fergus Walker 
Page 32

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Appendix 1
Page 6 
Corporate Outcome No.1 – People live active, healthier and independent lives 
COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and
intervention 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ2 2022/23 100% 100% Green
FQ3 2022/23 100% 100% Green
FQ4 2022/23 100% 95% Red
FQ1 2023/24 100% 100% Green
FQ2 2023/24 100% 100% Green 
This indicator for FQ2 has met the target with no change in performance since the last reporting period. 
FQ2 Comment
This is a voluntary survey with no obligation for clients to respond either in full or in part.  It is also common for incomplete returns to be received.  In FQ2
2023/24, 19 survey forms were distributed to clients.  14 were returned.  Of these 14 returns, 11 responded to the question relating to being better able to deal
with their financial problems.  Of these 11 responses, all 11 responded positively, whilst 0 responded negatively.  Accordingly, 100% of clients that responded were
positive about their experience i.e. no negative comments or responses were received.
Responsible person: Lee Roberts 
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Appendix 1
Page 7 
Corporate Outcome No.2 – People live in safer and stronger communities 
Number of parking penalty notices issued – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 1,303 No target 
FQ3 2022/23 No target 779 No target
FQ4 2022/23 No target 490 No target
FQ1 2023/24 No target 973 No target
FQ2 2023/24 No target 452 No target 
The indicator for FQ2 shows the number of parking penalty notices has decreased significantly since the last reporting period. 
Number of parking penalty notices issued – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 2,124 No target 
FQ3 2022/23 No target 1,343 No target
FQ4 2022/23 No target 1,332 No target
FQ1 2023/24 No target 1,816 No target
FQ2 2023/24 No target 1,172 No target 
This indicator for FQ2 shows the number of parking penalty notices has decreased significantly since the last reporting period. 
FQ2 Comment
OLI requiring assistance from other areas for cash collection.  Lining and signage issues continue to hamper enforcement duties.  Wardens have been assisting in
installing new PAYD machines throughout season – Bute, MAKI and OLI.
Responsible person: Hugh O’Neill 
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Appendix 1
Page 8 
Corporate Outcome No.2 – People live in safer and stronger communities 
Car parking income to date – Helensburgh and Lomond 
Performance is presented cumulatively for both Area and Council-wide levels.  For individual car parks, the income is presented on a quarterly basis. 
Reporting Period Target
(Cumulative)
Actual
(Cumulative) Status
FQ2 2022/23 £105,214 £152,149 Green
FQ3 2022/23 £136,755 £194,664 Green
FQ4 2022/23 £167,212 £215,279 Green
FQ1 2023/24 £31,127 £69,073 Green
FQ2 2023/24 £77,693 £114,849 Green 
This indicator for FQ2 shows the cumulative amount of income collected has significantly exceeded the cumulative target.  There is no performance trend as this
data is cumulative. 
FQ2 Comment
The purpose for car parking charging is to effectively manage vehicular traffic in and around our town and is not about Income Generation.  Our current predicted
outcome is based on data over several years which has now been skewed by Covid.  Our vehicle count for the whole of ABC is approx.  10% less than pre-Covid
which will also impact on the potential income.  However, other factors such as the weather and cost of living crisis will also have an impact as well as fuel prices.
When there are any known reasons that could affect potential income, these will be noted in advance to the Committee. 
Going forward the Committee are asked to note the following factors that will affect car parking income in the H&L area: 
• Glen Loin 2 has (incomplete) electric charger installs (from June), which is affecting 6 bays.
• Glen Loin 2 also has toilets/recycling bins reducing bays (from FQ1 onwards). 
Responsible person: Hugh O’Neill 
Page 35

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Appendix 1
Page 9 
Actual quarterly income collected in Helensburgh and Lomond during FQ1 and FQ2. 
Car Park Location FQ1 Actual FQ2 Actual
Arrochar £17,099 £10,638
Luss, Lomond £51,264 £32,972
Sinclair Street, Helensburgh £702 £699
Maitland Street, Helensburgh £8 £6
Pier, Helensburgh £0 £1,462
H&L (parking permits) £0 £0
Total £69,073 £45,777 
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Appendix 1
Page 10 
Car parking income to date – Argyll and Bute 
Performance is presented cumulatively for both Area and Council-wide levels. 
Reporting Period Target
(Cumulative)
Actual
(Cumulative) Status
FQ2 2022/23 £625,430 £491,453 Red
FQ3 2022/23 £812,919 £709,585 Red
FQ4 2022/23 £993,968 £817,788 Red
FQ1 2023/24 £234,056 £253,705 Green
FQ2 2023/24 £584,204 £486,151 Red 
This indicator for FQ2 shows the cumulative amount of income collected is significantly lower than the cumulative target.  There is no performance trend as this
data is cumulative. 
FQ2 Comment
The purpose for car parking charging is to effectively manage vehicular traffic in and around our town and is not about Income Generation.  Our current predicted
outcome is based on data over several years which has now been skewed by Covid.  Our vehicle count for the whole of ABC is approx.  10% less than pre-Covid
which will also impact on the potential income.  However, other factors such as the weather and cost of living crisis will also have an impact as well as fuel prices.
When there are any known reasons that could affect potential income, these will be noted in advance to the Committee. 
Going forward the Committee are asked to note the following factors that will affect car parking income: 
B&C: Coal Pier has (incomplete) electric charger installs (from FQ2) which is affecting 8 bays.
H&L: Glen Loin 2 has (incomplete) electric charger installs (from June), which is affecting 6 bays.  Glen Loin 2 also has toilets/recycling bins reducing bays
(from FQ1 onwards).
MAKI: No issues.
OLI: Corran Halls 1 has (incomplete) electric charger installs (from FQ1) which is affecting 15 bays.  North Pier car park closures for cruise ship visits (FQ1
onwards).
All Areas: As agreed at Full Council car parking charges will be suspended for the two-week period prior to Christmas day.  Winter festivals, Christmas light switch
on events which are in line with historical practice. 
Responsible person: Hugh O’Neill 
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Appendix 1
Page 11 
Corporate Outcome No.2 – People live in safer and stronger communities 
Dog fouling – total number of complaints – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 7 No target 
FQ3 2022/23 No target 7 No target
FQ4 2022/23 No target 8 No target
FQ1 2023/24 No target 11 No target
FQ2 2023/24 No target 8 No target 
This indicator for FQ2 shows the number of dog fouling complaints has decreased since the last reporting period. 
FQ2 Comment
There were only 8 dog fouling complaints received for the Helensburgh and Lomond area this quarter which is down on last quarter.  This is very good, the Warden
service will continue with their patrols.
Responsible person: Tom Murphy 
Dog fouling – total number of complaints – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 45 No target 
FQ3 2022/23 No target 47 No target
FQ4 2022/23 No target 77 No target
FQ1 2023/24 No target 60 No target
FQ2 2023/24 No target 51 No target 
This indicator for FQ2 shows the number of dog fouling complaints has decreased since the last reporting period. 
FQ2 Comment
The total number of dog fouling complaints has reduced again this quarter from 60 to 51.  The Warden Service will continue to monitor and patrol as well as
liaising with outside parties in an effort to reduce this further.  There were 2 dog fouling fines issued this quarter both in the Helensburgh and Lomond area.
Responsible person: Tom Murphy
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Appendix 1
Page 12 
Corporate Outcome No.3 – Children and young people have the best possible start 
COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring
plans in place 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ2 2022/23 100% 100% Green
FQ3 2022/23 100% 100% Green
FQ4 2022/23 100% 100% Green
FQ1 2023/24 100% 100% Green
FQ2 2023/24 100% 100% Green 
This indicator for FQ2 has met the target with no change in performance since the last reporting period. 
FQ2 Comment
Each care experienced child and young person enrolled in an authority school has tracking and monitoring plans in place via our SEEMIS database.  Data collated
includes attendance, exclusion, progress and attainment and wellbeing information.  Our systems continue to be refined to ensure data is relevant and supports
early intervention.  Improvements to date include programme of data driven dialogue between Designated Managers and the Virtual Head Teacher, discreet
identification of CECYP for class teachers and appropriate data sharing with partner agencies. Raising the profile of our CECYP has led to an increased awareness of
this cohort, positively impacting on personalised support.
Responsible person: Louise Chisholm 
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Appendix 1
Page 13 
Corporate Outcome No.3 – Children and young people have the best possible start 
COI – Provide quality meals with cost margins to all pupils 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ2 2022/23 +/-5.00% 0.98% Green
FQ3 2022/23 +/-5.00% 6.09% Red
FQ4 2022/23 +/-5.00% -2.56% Green
FQ1 2023/24 +/-5.00% 5.00% Green
FQ2 2023/24 +/-5:00% -7.07% Red 
This indicator for FQ2 is below the +/-5.00% target variance and performance has decreased since the last reporting period. 
FQ2 Comment
The overall food cost percentage variance is -7.07%, which is outwith the target variance.  The new cashless catering system has resulted in more accurate
reporting of figures.  We will continue to monitor those schools that have a variance outwith the +/-5.00% target.
B&C 5.60%
H&L -1.55%
MAKI -2.77%
OLI 6.27%
Responsible person: Christine Boyle 
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Appendix 1
Page 14 
Corporate Outcome No.4 – Education, skills and training maximises opportunities for all 
Maximise the percentage of 16-19 years olds participating in education, training or employment – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 94.00% 95.48% Green 
FQ3 2022/23 94.00% 93.76% Red
FQ4 2022/23 94.00% 92.40% Red
FQ1 2023/24 94.00% 92.54% Red
FQ2 2023/24 94.00% 94.49% Green 
This indicator for FQ2 is above target and performance has increased since the last reporting period. 
FQ2 Comment
As of 14th October 2023, the Participation figure (in employment, training or education) for 16-19 year-olds in Helensburgh and Lomond was 1,131 young people,
which equates to 94.49%.  This is 0.49% above target and 1.11% below the 2022/23 annual Argyll and Bute Participation figure of 95.60%, which was released by
Skills Development Scotland at the end of August 2023.  The Participation figure of 94.49% for FQ2 of 2023/24 is an increase of 1.95% on the Participation figure
for FQ1.
Responsible person: Jennifer Crocket 
Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and
Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 94.00% 93.90% Red 
FQ3 2022/23 94.00% 93.90% Red
FQ4 2022/23 94.00% 93.62% Red
FQ1 2023/24 94.00% 93.75% Red
FQ2 2023/24 94.00% 95.94% Green 
This indicator for FQ2 is above target however performance has increased since the last reporting period. 
Page 41

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Appendix 1
Page 15 
FQ2 Comment
As of 14th October 2023, the Participation figure (in employment, training or education) for 16-19 year-olds across the whole of Argyll and Bute was 4,112 young
people, which equates to 95.94%.  This is 1.94% above target and 0.34% above the 2022/23 annual Argyll and Bute Participation figure of 95.60%, which was
released by Skills Development Scotland at the end of August 2023.  The Participation figure of 95.94% for FQ2 of 2023/24 is an increase of 2.19% on the
Participation figure for FQ1.
Responsible person: Jennifer Crocket 
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Appendix 1
Page 16 
Corporate Outcome No.5 – Our economy is diverse and thriving 
Number of affordable social sector new builds completed per annum – Helensburgh and Lomond 
Reporting Period Target Actual Status
FQ2 2022/23 0 0 Green
FQ3 2022/23 0 0 Green
FQ4 2022/23 36 36 Green
FQ1 2023/24 0 0 Green
FQ2 2023/24 0 0 Green 
This indicator for FQ2 shows the number of completions has met the target for the reporting period. 
FQ2 Comment
No units scheduled for completion this quarter.
Responsible person: Kelly Ferns 
Number of affordable social sector new builds completed per annum – Argyll and Bute 
Reporting Period Target Actual Status
FQ2 2022/23 48 48 Green
FQ3 2022/23 37 37 Green
FQ4 2022/23 67 67 Green
FQ1 2023/24 26 26 Green
FQ2 2023/24 40 40 Green 
This indicator for FQ2 shows the number of completions has met the target for the reporting period. 
Page 43

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Appendix 1
Page 17 
FQ2 Comment
B&C: No units scheduled for completion in FQ2.  H&L: No units scheduled for completion in FQ2.  MAKI: No units scheduled for completion in FQ2.  OLI: There
were 40 completions achieved through LINK/C-urb.  24 of these for social rent and 16 for New Supply Shared Equity (NSSE).  There were 31 general needs
properties (5 x 1bed, 18 x 2bed, 6 x 3bed and 2 x 4bed); 5 Particular needs properties (4 x 1bed and 1 x 2bed) and 4 Amenity properties (1 x 1bed and 3 x 2bed).
B&C 0
H&L 0
MAKI 0
OLI 40
Responsible person: Kelly Ferns 
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Appendix 1
Page 18 
Corporate Outcome No.5 – Our economy is diverse and thriving 
Percentage of pre-planning application enquiries processed within 20 working days – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 75.0% 36.8% Red 
FQ3 2022/23 75.0% 45.5% Red
FQ4 2022/23 75.0% 40.0% Red
FQ1 2023/24 75.0% 34.6% Red
FQ2 2023/24 75.0% 25.0% Red 
This indicator for FQ2 is below target and performance has decreased since the last reporting period. 
FQ2 Comment
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of NPF4 in February 2023 by The Scottish Government and the subsequent progression of the Council's proposed LDP2 in
June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed against the emerging policy background.  During
this reporting period available resource has been prioritised towards the resolution of statutory casework - the effect of this will be a detrimental impact on non-
statutory casework including an extended time period to respond to pre-application enquiries.  12 PREAPP’s were closed during FQ2, including several long-
standing enquiries.  33.3% were processed within 6 weeks.
Responsible person: Peter Bain 
Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 75.0% 64.7% Red 
FQ3 2022/23 75.0% 52.5% Red
FQ4 2022/23 75.0% 55.4% Red
FQ1 2023/24 75.0% 47.5% Red
FQ2 2023/24 75.0% 49.1% Red 
This indicator for FQ2 is below target however performance has increased slightly since the last reporting period. 
Page 45

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Appendix 1
Page 19 
FQ2 Comment
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of NPF4 in February 2023 by The Scottish Government and the subsequent progression of the Council's proposed LDP2 in
June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed against the emerging policy background.  During
this reporting period available resource has been prioritised towards the resolution of statutory casework - the effect of this will be a detrimental impact on non-
statutory casework including an extended time period to respond to pre-application enquiries.  106 PREAPP’s were closed during FQ2, including several long-
standing enquiries.  62% were processed within 6 weeks.
Responsible person: Peter Bain 
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Appendix 1
Page 20 
Corporate Outcome No.5 – Our economy is diverse and thriving 
Householder planning applications – average number of weeks to determine – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 8.0 weeks 14.8 weeks Red 
FQ3 2022/23 8.0 weeks 12.7 weeks Red
FQ4 2022/23 8.0 weeks 20.6 weeks Red
FQ1 2023/24 8.0 weeks 25.1 weeks Red
FQ2 2023/24 8.0 weeks 17.9 weeks Red 
This indicator for FQ2 has not met the target and performance has increased significantly since the last reporting period. 
FQ2 Comment
This measure only relates to planning applications received for alterations to existing premises.
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the
Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed
against the emerging policy background.  Improving resource availability has allowed the focus of the DM Service to move from addressing the most urgent
applications to also addressing the wider backlog of application casework. The determination of a higher-than-normal volume of older cases has a significant
impact on "average time taken" performance measures, as a relatively small number of cases can readily skew the outcome.  This is evidenced in that the
performance time to determine the 28 Householder applications was 17.9 weeks.  82% of the Householder Applications determined in FQ2 were less than 6
months old at the time of determining, taking an average time of 12.6 weeks.
Responsible person: Peter Bain 
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Appendix 1
Page 21 
Householder planning applications – average number of weeks to determine – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 8.0 weeks 13.1 weeks Red 
FQ3 2022/23 8.0 weeks 12.0 weeks Red
FQ4 2022/23 8.0 weeks 17.3 weeks Red
FQ1 2023/24 8.0 weeks 21.6 weeks Red
FQ2 2023/24 8.0 weeks 18.1 weeks Red 
This indicator for FQ2 has not met the target however performance has increased since the last reporting period. 
FQ2 Comment
This measure only relates to planning applications received for alterations to existing premises.
Performance across Development Management continues to be impacted by an extended period of operating with key staff vacancies and a backlog of casework
from the pandemic.  The introduction of National Planning Framework 4 in February 2023 by The Scottish Government and the subsequent progression of the
Council's proposed Local Development Plan 2 in June 2023 has further impacted on productivity and required a significant volume of casework to be re-assessed
against the emerging policy background.  Improving resource availability has allowed the focus of the DM Service to move from addressing the most urgent
applications to also addressing the wider backlog of application casework.  The determination of a higher-than-normal volume of legacy cases has a significant
impact on "average time taken" performance measures, as a relatively small number of cases can readily skew the outcome.  This is evidenced in that the
performance time to determine the 83 Householder applications was 18.1 weeks, however if the four legacy applications are excluded, the time taken would have
been 15.4 weeks.  Of the Householder Applications determined in FQ2, 81% of applications determined were less than 6 months old at the time of determining,
taking an average time of 11.6 weeks.
Responsible person: Peter Bain 
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Appendix 1
Page 22 
Corporate Outcome No.5 – Our economy is diverse and thriving 
COI – Number of new homeless applicants who required temporary accommodation this period 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 28 No target 
FQ3 2022/23 No target 41 No target
FQ4 2022/23 No target 30 No target
FQ1 2023/24 No target 32 No target
FQ2 2023/24 No target 36 No target 
This indicator for FQ2 shows the number of applicants has increased since the last reporting period. 
FQ2 Comment
During FQ2, the housing service provided temporary accommodation for 36 new homeless households.  B&C: 12 households (1 x Registered Social Landlord
Property, 1 x Private Sector Property, 10 x Serviced Accommodation).  H&L: 5 households (1 x Private Sector Property, 1 x Serviced Accommodation, 2 x Bed &
Breakfast, 1 x Council Retained Flat).  MAKI: 3 households (2 x Private Sector Properties, 1 x Bed & Breakfast).  OLI: 16 households (1 x Registered Social Landlord
Property, 2 x Private Sector Properties, 1 x Serviced Accommodation, 1 x Bed & Breakfast, 11 x Supported Accommodation). 
Please note: 
• The Registered Social Landlord and Private Rented Sector properties are leased by the Council and sub-let to homeless households as temporary
accommodation.
• Serviced Accommodation is available in Cowal and Helensburgh and is for single people providing an en-suite bedroom and shared kitchen facilities.
• Supported accommodation is provided in Lorn by Blue Triangle Housing Association. 
B&C 12
H&L 5
MAKI 3
OLI 16
Responsible person: Morven Macintyre 
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Appendix 1
Page 23 
Corporate Outcome No.5 – Our economy is diverse and thriving 
COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 20.0% 22.2% Green 
FQ3 2022/23 20.0% 19.4% Red
FQ4 2022/23 20.0% 22.5% Green
FQ1 2023/24 20.0% 10.8% Red
FQ2 2023/24 20.0% 26.5% Green 
This indicator for FQ2 is above target and performance has increased significantly since the last reporting period. 
FQ2 Comment
FQ2 is showing a significant increase from the previous quarter and above target.  This is mainly due to the Structures Framework contact award which was
awarded to 10 successful suppliers, 5 of which were local suppliers.  The Procurement, Commercial and Contract Management Team (PCCMT) will continue to
support local suppliers by providing useful information on the Council's website.
Responsible person: Anne MacColl-Smith 
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Appendix 1
Page 24 
Corporate Outcome No.5 – Our economy is diverse and thriving 
COI – Increase the number of community benefits that are delivered through contracts we award locally 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status
FQ2 2022/23 No target 30 No target
FQ3 2022/23 No target - No target
FQ4 2022/23 No target 43 No target
FQ1 2023/24 No target - No target
FQ2 2023/24 No target 37 No target 
This indicator is reported in FQ2 and FQ4. 
This indicator for FQ2 shows the number of community benefits has decreased since the last reporting period. 
FQ2 Comment
37 Community Benefits have been achieved through Contract Management, Contract Awards and the Request List during the period from 1st April 2023 to 30th
September 2023.  PCCMT will continue to work closely with our suppliers to deliver additional social, economic and environmental value to our society.
Responsible person: Anne MacColl-Smith 
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Appendix 1
Page 25 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
Street lighting – percentage of faults repaired within 10 days – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 75% 47% Red 
FQ3 2022/23 75% 15% Red
FQ4 2022/23 75% 24% Red
FQ1 2023/24 75% 39% Red
FQ2 2023/24 75% 29% Red 
This indicator for FQ2 is below target however performance has decreased since the last reporting period. 
FQ2 Comment
Overall Argyll and Bute performance figure of 43% during a period where annual leave and sickness absence have been prevalent in the small lighting team.  This
has had a negative Impact on our performance this quarter.  Lomond is low at 29% but we are experiencing particular difficulties in this area at present where a
contractor involved in a broadband roll out project has been knocking out street lighting in a number of areas where they have been working.  We have meetings
organised to deal with these matters and have provided customer updates on our website.
Responsible person: Tom Murphy 
The percentage of street lighting faults are completed within 10 working days – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 75% 48% Red 
FQ3 2022/23 75% 30% Red
FQ4 2022/23 75% 32% Red
FQ1 2023/24 75% 37% Red
FQ2 2023/24 75% 43% Red 
This indicator for FQ2 is below target however performance has increased slightly since the last reporting period. 
Page 52

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Appendix 1
Page 26 
FQ2 Comment
We maintain 14,442 street lights throughout Argyll and Bute, including the islands.  Some street lighting faults cannot be fixed by the Street Lighting Team and we
require assistance from power suppliers (SSE or Scottish Power) or our Roads colleagues/external contractors to repair underground cable faults and power supply
issues.  These type faults are often reported as single dark lamps but following attendance/investigation they can be identified as more serious problems that will
take longer to repair.  On average throughout the year approximately 98.8% of our street lights are operating/functioning as designed.  Our Maintenance Team
comprises 3x Street Lighting Electricians, 1x Clerk of Works/Inspector and 1x Trainee Team Leader.  At present around 95% of assets have been upgraded to
Energy Efficient and more reliable LED Luminaires.  Works are continuing to convert/upgrade the rest of our inventory.
Responsible person: Tom Murphy 
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Appendix 1
Page 27 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
Total number of complaints regarding waste collection – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 33 No target 
FQ3 2022/23 No target 23 No target
FQ4 2022/23 No target 23 No target
FQ1 2023/24 No target 43 No target
FQ2 2023/24 No target 30 No target 
This indicator for FQ2 shows the number of waste collection complaints has decreased since the last reporting period. 
FQ2 Comment
Given the number of properties and bins serviced this is still a good level of service.
Responsible person: Tom Murphy 
Total number of complaints regarding waste collection – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 65 No target 
FQ3 2022/23 No target 35 No target
FQ4 2022/23 No target 53 No target
FQ1 2023/24 No target 67 No target
FQ2 2023/24 No target 101 No target 
This indicator for FQ2 shows the number of waste collection complaints has increased since the last reporting period. 
FQ2 Comment
Overall, a very good level of service has been provided this quarter given the number of bins serviced, domestic, recycling, food and glass.
Responsible person: Tom Murphy 
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Appendix 1
Page 28 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
COI – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 45.0% 50.5% Green 
FQ3 2022/23 45.0% 56.7% Green
FQ4 2022/23 45.0% 52.0% Green
FQ1 2023/24 45.0% 47.6% Green
FQ2 2023/24 45.0% 59.8% Green 
This indicator for FQ1 is above target however performance has increased since the last reporting period. 
FQ2 Comment
59.8% recycling, composting and recovery (53.6% recycling/composting plus 6.2% recovery).  Figures skewed to an extent this quarter due to Renewi using
significant quantities of stockpiled clean rubble, soils and stones for permanent haul roads within Dalinlongart waste and recycling facility (by Dunoon) plus for
engineering restoration works at Lingerton waste and recycling facility (by Lochgilphead).
Responsible person: John Blake  
Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 58.1% No target 
FQ3 2022/23 No target 67.4% No target
FQ4 2022/23 No target 61.9% No target
FQ1 2023/24 No target 53.0% No target
FQ2 2023/24 No target 68.7% No target 
This indicator for FQ2 shows the percentage of waste recycled has increased since the last reporting period.
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Appendix 1
Page 29 
FQ2 Comment
68.7% recycling, composting and recovery (59.7% recycling/composting plus 9.0% recovery).  Figures skewed to an extent this quarter due to Renewi using
significant quantities of stockpiled clean rubble, soils and stones for permanent haul roads within Dalinlongart waste and recycling facility (by Dunoon)  plus for
engineering restoration works at Lingerton waste and recycling facility (by Lochgilphead).
Responsible person: John Blake 
Islands – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 34.7% No target 
FQ3 2022/23 No target 43.5% No target
FQ4 2022/23 No target 35.9% No target
FQ1 2023/24 No target 39.2% No target
FQ2 2023/24 No target 35.6% No target 
This indicator for FQ2 shows the percentage of waste recycled has decreased since the last reporting period. 
FQ2 Comment
Recycling and composting rate of 35.6% which is less than previous quarter but higher than same quarter in previous year.  Year to date recycling and composting
rate is 37.3%.Responsible person: John Blake 
H&L – Percentage of waste recycled, composted and recovered 
Performance is presented by Council-wide service provision. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 41.0% No target 
FQ3 2022/23 No target 37.5% No target
FQ4 2022/23 No target 34.5% No target
FQ1 2023/24 No target 40.1% No target
FQ2 2023/24 No target 41.6% No target
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Appendix 1
Page 30 
This indicator for FQ2 shows the percentage of waste recycled has increased slightly since the last reporting period. 
FQ2 Comment
Recycling and composting rate of 41.6% which is more than previous quarter and similar to same quarter in previous year.  Year to date recycling and composting
rate is 40.9%.
Responsible person: John Blake 
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Appendix 1
Page 31 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
COI – The number of tonnes of waste sent to landfill 
This indicator is a Corporate Outcome Indicator that is reported quarterly.  The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 5,550 4,947 Green 
FQ3 2022/23 5,100 3,882 Green
FQ4 2022/23 5,000 4,610 Green
FQ1 2023/24 5,850 5,075 Green
FQ2 2023/24 5,550 5,510 Green 
This indicator for FQ2 is below target (lowest is best). 
FQ2 Comment
Just within target although an increase in tonnage to landfill compared to previous quarter and same quarter in previous year.  Landfill tonnages increased in PPP
and Helensburgh and Lomond areas during the quarter which covers the busy summer period when tonnages can fluctuate more.
Responsible person: John Blake 
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Appendix 1
Page 32 
Corporate Outcome No.6 – We have infrastructure that supports sustainable growth 
LEAMS (Local Environment Audit and Management System) – Helensburgh and Lomond
(Monthly data combined to show quarterly average) 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 73 87 Green 
FQ3 2022/23 73 88 Green
FQ4 2022/23 73 88 Green
FQ1 2023/24 73 89 Green
FQ2 2023/24 73 87 Green 
This indicator for FQ2 is above target however performance has decreased slightly since the last reporting period. 
FQ2 Comment
The LEAMS figure for the Helensburgh and Lomond area is very high this quarter, July 89, August 87 and September 90.
Responsible person: Tom Murphy 
LEAMS (Local Environment Audit and Management System) – Argyll and Bute
(Monthly data combined to show quarterly average) 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 73 82 Green 
FQ3 2022/23 73 83 Green
FQ4 2022/23 73 83 Green
FQ1 2023/24 73 84 Green
FQ2 2023/24 73 83 Green 
This indicator for FQ2 is above target however performance has decreased slightly since the last reporting period. 
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Appendix 1
Page 33 
FQ2 Comment
The overall score for street cleanliness this month is again high and exceeds the target figure.  This shows a very good level of service is being provided by the
teams in each of the areas.
Responsible person: Tom Murphy 
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Appendix 1
Page 34 
Making It Happen 
Teacher sickness absence – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 0.64 days No target 
FQ3 2022/23 No target 1.14 days No target
FQ4 2022/23 No target 1.56 days No target
FQ1 2023/24 No target 1.55 days No target
FQ2 2023/24 No target 1.43 days No target 
This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. 
FQ2 Comment
The number of work days lost this quarter is less than last quarter but an increase of 0.79 of a day on the same quarter last year.  Most days lost were due to
Stress/Mental Health/Depression.
Responsible person: Wendy Brownlie 
Teacher sickness absence – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 1.22 days No target 
FQ3 2022/23 No target 1.70 days No target
FQ4 2022/23 No target 2.48 days No target
FQ1 2023/24 No target 2.15 days No target
FQ2 2023/24 No target 1.25 days No target 
This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. 
FQ2 Comment
Overall, the number of work days lost is significantly less than last quarter (0.90) and around the same as the same quarter last year.  Most days lost were due to
Stress/Mental Health/Depression.  The top reasons within this category are Stress, Bereavement, Anxiety.
Responsible person: Jennifer Crocket (B&C and MAK) and Wendy Brownlie (H&L and OLI)
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Appendix 1
Page 35 
Making It Happen 
LGE staff (non-teacher) sickness absence – Helensburgh and Lomond 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 3.89 days No target 
FQ3 2022/23 No target 3.89 days No target
FQ4 2022/23 No target 3.88 days No target
FQ1 2023/24 No target 3.63 days No target
FQ2 2023/24 No target 3.11 days No target 
This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. 
FQ2 Comment
The number of work days lost is half a day less than last quarter and three quarters of a day less than the same quarter last year.
Responsible person: Carolyn Carins   
LGE staff (non-teacher) sickness absence – Argyll and Bute 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 No target 3.66 days No target 
FQ3 2022/23 No target 3.65 days No target
FQ4 2022/23 No target 4.04 days No target
FQ1 2023/24 No target 3.53 days No target
FQ2 2023/24 No target 3.18 days No target 
This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. 
FQ2 Comment
Overall, work days lost is 0.35 of a day less than last quarter and 0.48 days less than the same quarter last year.  For every area Stress/Mental Health/Depressions
is the biggest reason for work days lost.  The top reasons within this category are Stress, Depression and Anxiety.
Responsible person: Carolyn Cairns 
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Appendix 1
Page 36 
Making It Happen 
COI – Increase the percentage of all self-service automated contacts 
This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. 
Reporting Period Target Actual Status Trend of ‘Actual’ over the period
FQ2 2022/23 70.0% 75.4% Green 
FQ3 2022/23 70.0% 72.5% Green
FQ4 2022/23 70.0% 72.2% Green
FQ1 2023/24 70.0% 80.7% Green
FQ2 2023/24 70.0% 72.1% Green 
This indicator for FQ2 is above target however performance has decreased since the last reporting period. 
FQ2 Comment
In FQ2 there was 38,640 transactions dealt with by Customer Service Agents (27.9%) and 99,684 automated or self-service transactions (72.1%) so the 70.0%
target was exceeded.
Responsible person: Robert Miller  
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Page 65

ARGYLL AND BUTE COUNCIL          HELENSBURGH & LOMOND AREA COMMITTEE
COMMERCIAL SERVICES      12th DECEMBER 2023
HELENSBURGH WATERFRONT DEVELOPMENT – SKATEPARK OPTIONS 
1.0 EXECUTIVE SUMMARY 
1.1 The Helensburgh and Lomond Area Committee on 12th September 2023: 
1.1.1 Noted that the reinstatement of the temporary skatepark facilities would
be completed in autumn 2023 meeting the conditions of the leisure
centre planning consent; 
1.1.2 Agreed that the waterfront site is not considered to be a suitable long
term location for an expanded skatepark if a commercial development
is selected as the preferred option for the site but for the avoidance of
doubt the previously existing skatepark area extending to 350sqm or
thereby will be incorporated into the development site unless a suitable
alternative location is identified; and 
1.1.3 Noted that a further report would be brought before the Area Committee
outlining a list of potential permanent locations for the skatepark and a
preferred option would be recommended to be taken forward. Officers
have commenced the identification of potential sites as outlined at
Section 3.7 of the report and would continue to engage with the
skatepark group as part of that process. 
1.2 This report outlines the options which have initially been assessed and seeks
approval to proceed to undertake more detailed investigations on the preferred
locations. 
2.0    RECOMMENDATIONS
2.1 That the Area Committee:
2.1.1 Notes that the new equipment for the temporary skatepark is currently
being manufactured and will be installed as soon as this is completed.
2.1.2 Agrees that officers should proceed to investigate further the option of
developing a new skatepark at Kidston Park and also consider
Hermitage Park as a secondary alternative while noting the challenges
/ benefits of both locations.
2.1.3 Notes that the funding to investigate these options will be taken from
the £80,000 committed by the council to support the skatepark group
to find a permanent location. 
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ARGYLL AND BUTE COUNCIL                 HELENSBURGH & LOMOND AREA COMMITTEE                                                             
COMMERCIAL SERVICES                                                                       12th DECEMBER 2023 
HELENSBURGH WATERFRONT DEVELOPMENT - SKATEPARK 
1.0 INTRODUCTION 
1.1 The Helensburgh and Lomond Area Committee on 12th September 2023: 
1.1.1 Noted that the reinstatement of the temporary skatepark facilities would
be completed in autumn 2023 meeting the conditions of the leisure
centre planning consent; 
1.1.2 Agreed that the waterfront site is not considered to be a suitable long
term location for an expanded skatepark if a commercial development
is selected as the preferred option for the site but for the avoidance of
doubt the previously existing skatepark area extending to 350sqm or
thereby will be incorporated into the development site unless a suitable
alternative location is identified; and 
1.1.3 Noted that a further report would be brought before the Area Committee
outlining a list of potential permanent locations for the skatepark and a
preferred option would be recommended to be taken forward. Officers
have commenced the identification of potential sites as outlined at
Section 3.7 of the report and would continue to engage with the
skatepark group as part of that process. 
1.2 This report outlines the options which have initially been assessed and seeks
approval to proceed to undertake more detailed investigations on the preferred
locations. 
2.0    RECOMMENDATIONS
2.1 That the Area Committee:
2.1.1 Notes that the new equipment for the temporary skatepark is currently
being manufactured and will be installed as soon as this is completed.
2.1.2 Agrees that officers should proceed to investigate further the option of
developing a new skatepark at Kidston Park and also consider
Hermitage Park as a secondary alternative while noting the challenges
/ benefits of both locations.
2.1.3 Notes that the funding to investigate these options will be taken from
the £80,000 committed by the council to support the skatepark group
to find a permanent location. 
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3.0      BACKGROUND 
3.1 Prior to the development of the new Helensburgh Leisure Centre there was a
small skatepark at the waterfront which consisted of 3 pieces of equipment. The
original skatepark (approved in 2008) was specified as a temporary consent to
safeguard the long-term redevelopment of the waterfront site and surrounding
area. The Helensburgh Skatepark Group was keen to maintain and expand this
facility and accordingly a planning condition was agreed that the equipment
should be reinstated at the waterfront while the group developed their proposals. 
3.2 Helensburgh Skatepark Group have aspirations to create a larger skatepark to
attract visitors from across the country along with providing much needed
facilities for local people. However if a suitable alternative location is not
identified the facility will be incorporated within the waterfront development
albeit limited to the previously existing skatepark of 350sqm if a commercial
development proceeds on the site. 
3.3 Officers have been working with the group to identify suitable alternative
locations for a new skatepark which would meet their aspirations. Ideally, this
would be a parkland site to avoid high land values, which is overlooked by
passing foot and vehicle traffic creating passive supervision and also not too
close to residential areas to limit noise issues. 
3.4 This has led to a number of sites being considered as summarised in Appendix
1 and noted below: 
1) East Bay Park 
East Bay Park has some positive aspects for a skatepark as it is an open area
for passive supervision, flat and straightforward to develop and is also adjacent
to a petrol station which operates 18 hours a day. However, it is also near to
housing and there are concerns it is too close to the road from a safety
perspective. The skatepark group noted similar positive points but considered
this location unlikely to be suitable due to the proximity to the road and also the
lack of toilet facilities.
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2) Kidston Park 
Kidston Park has potential to be a suitable location for a skatepark possibly as
part of a wider community recreational hub. It has existing car parking, café and
public toilets and is also adjacent to the road for passive supervision.
Separately officers have been approached by the café ground leaseholder who
is interested in discussing the development of putting facilities which was
mentioned at the recent community engagement event as something which was
missed from the town. 
As part of a wider project this could also incorporate regeneration of the
dilapidated bandstand. The main concerns with this location are whether it is
too far from the centre of the town / station or if it would change the character of
the park. The skatepark group have advised that this is a potential location to
investigate further for the provision of a larger facility. 
3) Iona Stables, Colgrain 
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The site at Iona Stables, Colgrain (next to Morrisons supermarket) is in private
ownership. However, the council is in discussions with the landowner to promote
the development of a business park at this location. During the early site
investigations it was discovered that the ground next to Morrisons is potentially
subject to flooding so can’t be used for the development of business space.
Therefore this site could be available for other uses which are allowed such as
a skatepark. 
The landowner’s agent has advised that they would be happy to discuss this
further. In addition, the site is large enough to accommodate this use and is
adjacent to other commercial uses rather than housing. Another positive factor
is that it is adjacent to the high school which will be a potential user group. The
site also benefits from having a local train station at Craigendoran and nearby
supermarket. 
The skatepark group have advised that this option isn’t considered suitable as
it is too far out from the centre of Helensburgh which would mean it is used less
and wouldn’t bring the same level of benefit to the town centre. The group also
were concerned that it may attract anti-social behaviour due to the remote
location and the risk of flooding. 
4) Hermitage Park 
The multi-use plaza space within the recently redeveloped Hermitage Park,
funded through the National Lottery Heritage Fund (NLHF) Parks for People
fund, is a site which could offer a skatepark location as it is central, overlooked
by other uses and adjacent to the café / toilets. 
However there are concerns from Economic Development and initial contact was
made with NLHF to seek their views on Hermitage Park as a possible location.
NLHF have advised that this would represent a change in the approved
purposes and masterplan and would require a heritage impact assessment to be
undertaken by a specialist consultant in historic parks and accompanied by
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plans, surveys etc. for consideration by NLHF. As a consequence the final drawn
down of c£100k has been put on hold by NLHF pending further information
being received with regard to the council’s position. This obviously represents a
risk to the council as it may breach the purposes of the £2.3m grant. 
Officers from Development and Economic Growth have also noted the
following: 
1. The plaza itself is not a vacant space. 
2. It is an open space, adjacent to the Pavilion and the children’s play area as
well as to the adjoining care home and residential properties.
3. It forms an integral part of the Park design and hosts a wide range of
activities which would be lost to the Park, including school activities, events,
fitness activities, family activities and a range of other social uses. 
4. It contributes to the practical operation of the park and the day to day use
by visitors, 
5. It functions as part of the approved access route to the Pavilion for the less
able and helps meet our obligations in terms of the Disability Discrimination
Act. 
6. The space itself is designed to allow easy access by all users including the
less able.
7. This use has increased markedly since the completion of the care home
immediately neighbouring the park.
8.  The site is also close to housing and sheltered accommodation and a skate
park in this location would significantly change the character of the Park.
9. All taken together, the park would lose much more than it gains from such a
change. 
There are other areas within Hermitage Park such as the ground behind the
Victoria Hall which could be considered. However, this may also not be
approved by NLHF but more importantly is quite secluded, close to residential
properties and could be more prone to anti-social behaviour from people not
using the skatepark. 
The skatepark group have noted that Hermitage Park would be a suitable
location but their main concern is that they wouldn’t wish to be in a location
where there was conflict with other users, groups or funders. 
3.5 Some other locations were also considered such as Helensburgh Rugby Club
and East End Park but it was considered that the existing use and proposals from
the teams using these areas didn’t allow sufficient space / parking to support
further development. 
3.6 For any proposed location there will be positives and challenges to overcome and
it is apparent that while there is general support for a new skatepark this does
tend to be less enthusiastic when the development is proposed near people’s
own house / business / community activity. 
3.7 When considering any of the above locations it is important to note that a number
of factors will still require to be assessed. These include ownership / title
conditions, planning issues, access / parking, flooding, environmental / noise
concerns and the cost of development. 
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3.8 The Policy & Resources Committee on 10th August has approved the use of place
based investment funding (£80k) to assist the delivery of a permanent skatepark
subject to all conditions being met. It is therefore considered that the next steps
should be to investigate the preferred option of Kidston Park in more detail
utilising some of this funding. In addition the option of Hermitage Park should also
be explored further while noting the concerns of Economic Development
highlighted above. 
4. CONCLUSIONS & NEXT STEPS 
4.1 The Council and wider public are very supportive of the Helensburgh Skatepark
Group and wish to support its aspirations to develop a skatepark in the
Helensburgh area for local people to enjoy and also to attract visitors to the
area. This is signified by the recent allocation of £80,000 to the project by the
council. 
4.2 There are a number of potential locations to consider, each with their own
benefits and challenges, and officers would now like to concentrate resources
on the preferred option of Kidston Park with Hermitage Park also being explored
further. 
5.  IMPLICATIONS
5.1 Policy – The provision of a temporary skatepark at the waterfront is a planning
condition associated with the delivery of the community sports hub.
5.2 Financial – The council has allocated £80,000 to the project. There is a risk that
c£100,000 of funding from NLHF may be withheld if Hermitage Park is selected
as the skatepark location.
5.3 Legal - The terms and conditions of any transactions to follow are intended to
be delegated to the Executive Director of Customer Services.
5.4 HR – None
5.5 Fairer Scotland Duty 
5.5.1 Equalities – Protected characteristics – None
5.5.2 Socio economic Duty – None
5.5.3 Islands – None
5.6 Climate change – The use of ground which is unsuitable for alternative
development for a community use is a positive outcome and also encourages a
healthier outdoor lifestyle. The development of a skatepark, particularly if it is
concrete, is a negative factor.
5.7 Risk – The main risk is that an alternative location is not found which could
impact on the development of the waterfront site and fail to meet the aspirations
of the skatepark group.
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5.8 Customer Service – None.
Douglas Hendry, Executive Director with responsibility for Commercial Services
Councillor Gary Mulvaney – Policy Lead, Finance and Commercial Services 
13th November 2023 
For further information contact: 
David Allan
Estates & Property Development Manager
The Helensburgh and Lomond Civic Centre
david.allan@argyll-bute.gov.uk 
01436 657 620 
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Appendix 1 
Skatepark locations - initial options
assessment       
Location
Skatepark
group views
Site owned
by the
council 
Central
location
Other risks
(funding,
road safety)
Site has
passive
supervision
Site has
other
amenities
(toilets /
café)
Site near
housing /
residences Total  
East Bay Park 2 3 3 1 3 2 1 15 
Kidston Park 3 3 2 3 3 3 2 19 
Iona Stables 1 2 1 3 2 2 3 14 
Hermitage Park 2 3 3 1 2 3 2 16 
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Page 75

CHARITABLE TRUSTS, BEQUESTS AND TRUST FUNDS 
1.0 EXECUTIVE SUMMARY 
1.1 The Helensburgh and Lomond Area Committee are Trustees for a number of
Charitable Trusts, Bequests and Trust Funds. Historically a report has been
brought to the Area Committee on an annual basis with recommendations for
distribution. 
1.2 Officers continually seek to simplify and update processes where possible to
ensure ongoing compliance with the original terms of the bequests and to reduce
the administrative burden of the management and distribution. There remains a
number of challenges with a single charitable fund that was established many
years ago, and as a consequence of changes in society over time the intended
beneficiaries of the bequests are no longer easily identified. 
1.3 This report provides details of a number of the Trusts and Bequests that remain
active in the Helensburgh and Lomond Area and seeks agreement from Members
on proposed distribution methods. 
2.0 RECOMMENDATIONS
2.1  The Helensburgh and Lomond Area Committee are asked to:
1. note the financial position of the Charitable Trusts, Bequests and Trust
Funds as of August 2023, 
2. agree that the ‘John Logie Baird Prize Fund’ prize be limited to £30, 
3. agree to award all unrestricted funds from the Kidston Park Trust to
Roads and Infrastructure for the purposes of the upkeep of Kidston Park
and thereafter to place a moratorium on the fund, and 
4. agree that the Miss Anne Dickson Bequest is awarded on the basis
outlined in paragraph 5.4 and defined within appendix 1. 
ARGYLL AND BUTE COUNCIL HELENSBURGH AND LOMOND AREA
COMMITTEE 
LEGAL & REGULATORY SUPPORT 12 December 2023
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CHARITABLE TRUSTS, BEQUESTS AND TRUST FUNDS 
3.0  INTRODUCTION
3.1 The Helensburgh and Lomond Area Committee are Trustees of a number of
Charitable Trusts, Bequests and Trust Funds. This report provides information
on proposals in relation to the ongoing management of these funds and seeks
agreement on distribution proposals.
4.0  RECOMMENDATIONS
4.1 The Helensburgh and Lomond Area Committee are asked to:
1. note the financial position of the Charitable Trusts, Bequests and Trust
Funds as of August 2023, 
2. agree that the ‘John Logie Baird Prize Fund’ prize be limited to £30, 
3. agree to award all unrestricted funds from the Kidston Park Trust to
Roads and Infrastructure for the purposes of the upkeep of Kidston Park
and thereafter to place a moratorium on the fund, and 
4. agree that the Miss Anne Dickson Bequest is awarded on the basis
outlined in paragraph 5.4 and defined within appendix 1. 
5.0  BACKGROUND & DISTRIBUTION ARRANGEMENTS
5.1 Historically reports are prepared and submitted to Area Committees outlining the
status of each of the funds, proposed distribution method(s) and the amounts
available. 
5.2 In September 2020 the Area Committee agreed that those funds that hold less
than £1k in unrestricted reserves (i.e. monies the charity has available to spend
without drawing on capital or restricted reserves) be made available, in their
totality, during the financial year (2021/22). 
5.3 In December 2021 the Area Committee agreed to place a moratorium on the
distribution of monies from 4 of the 7 funds that had historically been awarded
to Council Departments and allied partners. This approach has served to lessen
ARGYLL AND BUTE COUNCIL HELENSBURGH AND LOMOND AREA
COMMITTEE 
LEGAL & REGULATORY SUPPORT 12 December 2023
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the administrative burden and will allow interest to accumulate to ensure
maximum community benefit at a later date.
5.4 In order to give a level of consistency to the process for those which are
transferred to Council Departments or allied partners it is proposed that those
funds that hold more than £1k will be allocated on the basis of the interest from
the previous financial year plus 1/20th of the unrestricted funds, specifically the
Miss Anne Dickson Bequest. This approach being the recommendation of
Financial Officers as a means for members to meet their fiscal responsibilities
as trustees, specifically that the funds are maintained over the longer term and
not exhausted.
5.5 The exemption to this rule is the funds which relates to a school prize, ‘John
Logie Baird Prize Fund’ and the ‘Kidston Park’ fund. 
5.6 It is suggested the amount associated with the John Logie Baird Prize Fund be
£30 this is in line with those awarded in other areas. This will be paid by
Finance on receipt of confirmation of the recipient from the school and is
awarded to a pupil showing the greatest ability in the subjects of Science and
Mathematics.
5.7 The Executive Director with responsibility for Road and Infrastructure Services
is currently progressing plans to spend a Scottish Government funding award of
£938k for Play Park renewal within Argyll and Bute, of which £368,500 has
been allocated to the Helensburgh and Lomond area. To enhance this
programme it is suggested that the ‘Kidston Park’ unrestricted funds be
awarded in their totality and thereafter a moratorium be placed on these funds.
This will have the dual benefit of enhancing the associated Play Park renewal
project, specifically as it relates to Kidston Park, and will serve to lessen the
administrative burden allowing interest to accumulate to ensure maximum
community benefit at a later date. 
5.8 Should the Area Committee approve this approach over £2.7k will be available
to council departments and allied partners this financial year 
5.9  Due to a number of factors including, changes in society over time and changes
to personnel and corporate structures the intended beneficiaries of a single fund,
Clydesdale Air Raid Distress fund, are no longer easily identified. Officers had
been in ongoing dialogue with representatives from both the Lord Advocates
office and The Scottish Charity Regulator in an attempt to establish appropriate
methods of distributing these funds.
5.10 Largely as a consequence of the lack of associated documentation of the funds,
despite making all reasonable enquiries, very little progress had been made.
Consequently officers are of the opinion that progress can only now be made by
following the provisions within the Law Reform (Miscellaneous Provisions)
(Scotland ) Act 1990 and The Public Trusts (Reorganisation) (Scotland) (No.2) to
re-organise the funds. Officers are committed to submitting suggested distribution
methods for the aforementioned fund to a future meeting of the Area Committee.
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6.0 CONCLUSION
6.1 This report has outlined the current position in terms of financial and distribution
arrangements of the funds/bequests held in trust by the Area Committees. On
approving the recommendations they will provide a clear community benefit
while meeting our obligation of ensuring transparent and effective governance.
7.0 IMPLICATIONS
7.1  Policy - None. 
7.2  Financial - None. 
7.3  Legal - Area Committees, as Trustees, must ensure that the distribution
arrangements comply with the terms of the funds/bequests, failure to do so would
result in the Council being liable. 
7.4  HR - To proceed with reorganisation, in terms of section 10 or 11 of the Law
Reform (Miscellaneous Provisions) (Scotland) Act 1990 would require the
allocation of Officer time. 
7.5  Fairer Scotland Duty - None 
7.5.1  Equalities – protected characteristics – None 
7.5.2  Socio-Economic Duty – None 
7.5.3  Islands – None 
7.6  Climate Change – None 
7.7  Risk – None 
7.8  Customer Service - None 
Douglas Hendry
Executive Director with responsibility for Legal & Regulatory Support 
November 2023 
Policy Lead - Councillor Alastair Redman 
Appendix 1 – Distribution Arrangements for Trust Funds and Bequests.
For further information contact: Stuart McLean, Committee Manager, 01436 658717,
stuart.mclean@argyll-bute.gov.uk               
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TRUST NAME CHARITABLE PURPOSE DISTRIBUTION PROPOSAL Capital
(Restricted Funds)
Income during
2022-23
Accumulated
Funds for
Distribution
1/20th of
unrestricted
Maximum
proposed award -
2023
KIDSTON PARK For upkeep of Kidston Park
Helensburgh
Transfer total accumulated funds for distribution
to Roads and Infrastructure.
1,000.00 70.00 2,538.00 n/a 2,538.00
MISS ANNIE DICKSON
BEQUEST For poor of Helensburgh Transfer to Social Work annually for allocation. 2,948.00 83.00 1,336.00 67.00 150.00
JOHN LOGIE BAIRD PRIZE
FUND
Annual prize to a pupil at
Hermitage Academy,
showing the greatest
ability in the subjects of
Science and Mathematics.
Paid to the Hermitage Academy School 200.00 38.00 1,752.00 87.60 30.00
CLYDESDALE AIR RAID
DISTRESS FUND n/a 2,703.00 70.00 902.00 n/a n/a
HELENSBURGH & FASLANE
CEMETERIES FUND
Upkeep of tombstones etc
in District cemeteries n/a 8,351.00 165.00 165.00 n/a n/a
BALLYHENNAN
CHURCHYARD Upkeep of churchyard n/a 378.00 8.00 8.00 n/a n/a
CARDROSS WAR MEMORIAL Upkeep of war memorial n/a 689.00 14.00 40.00 n/a n/a
SUNDRY BEQUESTS -
FORMER DUMBARTON
CEMETERIES
Upkeep of tombstones etc
in District cemeteries n/a 2,119.00 44.00 130.00 n/a n/a
Historically awarded to Council Departments and Allied Partners.
Subject to reorganisation as per the Law Reform (Miscellaneous Provisions) (Scotland ) Act 1990 and The Public Trusts (Reorganisation) (Scotland) (No.2)
Moratorium in situ - Historically awarded to Council Departments and Allied Partners Page 79

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1
\  
Argyll & Bute Council Area Committee       
Date of Meeting:   December 
Title of Report:  Health & Social Care Partnership- Performance Report- FQ1 (April - June
2023/24) 
Presented by: as noted at area committee    
The Area Committee  is asked to:
• Note performance for FQ1 (April - June 2023/24) 
• Note the summary overview of the Heads of Service Performance update 
• Note performance update on the National Health & Wellbeing Outcomes and
Ministerial Steering Group Integration Indicators (Appendix 1)
• Note System Pressure Report for August 2023 (Appendix 2)
• Note Delayed Discharge Sitrep for August 2023 (Appendix 3) 
EXECUTIVE SUMMARY 
This report details performance for FQ1 (April – June) 2023/24, the performance
outputs are taken from the new Integrated Performance Management Framework
(IPMF) reporting Dashboard with the focus on the eight key service areas. This is the
first full quarter of validated data for the new framework. 
The report details performance against each of the service areas and the 93 supporting
Key Performance Indicators. Alongside this is an update from Heads of Service giving
a wider context and identifying risks and mitigations. The Head of Service reporting is
still under development with reports from Children & Families, Health and Community
Care and Primary Care, these were discussed at the August meeting of the Clinical &
Care Governance Committee. 
National Health & Wellbeing Indicators performance updates have been included
referencing previous reporting and in addition there is a performance and trend
overview with regards to System Pressures and the National Delayed Discharge
Sitrep, detailing benchmarked performance against other partnerships. 
The IPMF Dashboard and data for each of the KPI’s is accessible via SharePoint and
offers users full drill-down capability on all data indicators and associated trends.
Performance reporting using the new dashboard and IPMF structure is part of the new
performance reporting culture associated with the IPMF. 
The collaborative development of the IPMF means that this report marks the start of a
new style of performance reporting. It is expected that the new IPMF Dashboard will
evolve through the course of this year and the performance team will be providing
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support for Heads of Service and Service Leads with regards to understanding and
developing their Key Performance Indicators. 
The use of the new performance Dashboard within SharePoint is designed to offer a
more focussed approach to the access and analysis of data, offering scope for self-
service.   Reporting and use of the Dashboard for this year 2023/24 has already seen
the inclusion of the previous Health & Wellbeing Outcome Indicators and Ministerial
Steering Group- Integration performance measures. 
This means that previous reported performance is still available but reported within the
new digital IPMF framework, the future of these older indicators is under scrutiny as
more direct and selective performance reporting is being developed by the Scottish
Government, an example of this is seen with daily and weekly Delayed Discharge and
Unmet Need. 
1. INTRODUCTION 
The Integrated Performance Management Framework and associated Performance
Dashboard has been collaboratively developed with the Strategic Leadership Team. 
The format of the IPMF Performance Dashboard covers all the areas previously
reported to both the Clinical & Care Governance Committee and Integration Joint Board
but recognises the need to ensure that local performance and improvement activity is
reported within the new digital dashboard.  This report includes an overview of the
previous Health & Wellbeing Outcome Indicators and Ministerial Steering Group-
Integration measures. 
2. DETAIL OF REPORT
The report details the HSCP performance for Financial Quarter 1 (April - June 2023/24)
highlighting key performance trends across the 93 Key Performance Indicators. In
addition the report includes performance and risk update from Heads of Service and
an update with regards to System Pressures (Appendix 2) and Delayed Discharges
(Appendix 3).   
3. RELEVANT DATA & INDICATORS
3.1 FQ1 23/24 Performance Summary 
Performance across the Dashboard Key Performance Indicators (93) notes that 41 of
KPI’s are scoring against target as on track with 52 scoring off track, the average
percentage across all the eight services notes 44% on track. The KPI’s report
performance against the target and include the target, actual and variance and is a mix
of both quantitative and qualitative indicators. The use of the green, amber and red
graphics within the Dashboard is used to give an overview of the total performance for
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3
each of the eight services and 93 KPI’s. The use of only green and red for the KPI’s is
used to focus delivery with regards to sustaining performance on or above target. 
3.2 Analysis of Key Performance  
This analysis identifies performance across the 8 service reporting categories within the
Integrated Performance Management Framework (IPMF) dashboard as noted below. 
Children & Families
Performance on or above target:
• Increasing the number of care experienced children placed at home or in Kinship or
Fostering Care is on track, noting 11% above target performance.
Targeted areas for Improvement:
• Performance with regards to the number of children seen within 18 weeks for Child
& Adolescent Mental Health Services remains off track, with FQ1 noting 62%
against a 90% target. 
• Performance around reducing numbers of care experience children looked after
away from home has declined due to noted 9% increase this quarter.
Telecare and Digital
Performance on or above target:
• New referrals to Telecare services noted a quarterly increase for the 4th consecutive
quarter, with the average number of referrals at (185) per quarter. 
• In addition there has also been an increase in the number of Telecare Users with a
digital device, meeting the 11.5% target. 
• Performance with regards to the 20 days target response for Freedom of Information
Requests notes a 100% for FQ1.
Targeted areas for Improvement:
• Q1 noted a slight reduction to 861 (10%) in patients seen by ‘Near Me’ clinics. 
Public Health and Primary Care
Performance on or above target:
• The enrolment of 100% of nurseries in the ChildSmile Daily Tooth-brushing
programme notes an sustained increase against target 
• With regards to the number of people attending  training in Money Counts,
Behaviour Matters, performance notes a 34% increase against target for FQ1
2023/24
Targeted areas for Improvement:
• The qualitative KPI on establishing Community Link Workers within Primary Care
settings within areas with the highest level of deprivation in A&B remains slightly off
track (60%) below the target milestone.  
• Performance with regards to increasing the monthly smoking quit dates set for the
most deprived areas in A&B notes performance below target. 
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4
Hospital Care & Delayed Discharge
Performance on or above target:
• Occupied bed days for people delayed as a result of Adults with Incapacity (AWI)
legislation notes on-track performance in Q1 with this measure shown 10% under
target levels.
• Reported occupied bed days for people awaiting a care home placement notes a
(26%) reduction in trend across the quarters, suggesting less people in hospital and
less bed occupation.
Targeted areas for Improvement:
• The overall number of people delayed in hospital Q1 performance notes a slight
reduction (15%) compared to previous quarter.  
• Unplanned admissions to hospital for 65+ remains slightly over target (3%).
Consistently high levels across this measure in the spring/summer period are of
concern, as this may be early indication of systems pressures in the coming winter
periods. 
• Reducing total New Out Patient Waiting Times breaches at 12 weeks notes increase
in numbers above target, with Q1 54% above target and peaking at 907 as at Jun
2023.
•  Reducing total New Outpatient Waits Long Waits >52 weeks has also noted an
increase against target, with low numbers low across recent quarters.
Finance
Performance on or above target:
• A reduction in the hours of assessed unmet care at home resulted in a slight
reduction on previous quarter performance for second consecutive quarter. On
average the cost for this quarter is £8961, a 29% reduction on previous quarter
average. 
Targeted areas for Improvement:
• With regards to reducing the indicative cost associated with delayed discharge stay
in hospital, Q1 data notes a reduction (14%) which represents the measure is 4.7%
off target. 
Carers & Allied Health Professionals (AHP’s)
Performance on or above target:
• Number of Community Patient Discharges reporting on track performance with
targets met consistently across previous 3 quarters.  Q1 notes performance 30%
above target. This measure indicates outcomes and patient flow to free up capacity
to meet new patient referral demands. 
Targeted areas for Improvement:
• Increasing support to Unpaid Carers across the Carers Centres notes reduced
performance with 1701 actively supported 12.3% below target and a 28% reduction
from peak noted in the previous quarter. This performance has been affected
directly by changes made to how the data is collected to allow focussed recording
of  Carers ‘actively supported’ , as opposed to the previous count methodology of
‘registered carers’, and is in response to deriving data more aligned to the Scottish
Government National Carers Census. This change was effective covering the
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Financial Quarter 1 23/24 period and the monthly submissions across April – Jun
23. To date, 3 of the 5 Carers centres have been able to revise their data submission
and report on ‘actively supported’ carers in the period. However 2 of the 5 Carer’s
Centres have been unable to do this and continue to report ‘registered carers’.  Work
is ongoing with these Carers Centres to ensure that they are able to submit the
refined data for the next FQ2 data submission.
• With regards to AHP services, the data for FQ1 notes a consistent increase in the
number of new outpatient breaching at 12 weeks, with this measure reporting 39%
off target. 
Care at Home and Care Home
Performance on or above target:
• With regards to reducing unplanned admission to hospital form a Care Home,
performance against target notes a 40% reduction 
Targeted areas for Improvement:
• Percentage of Older People receiving >15 hours Care at Home per week (2%), and
also increasing the Percentage of Older People receiving nursing care home service
(9%), indicating performance against these measures is close to meeting the set
targets. 
• Increasing the Percentage Priority Referrals completed in time (6%) and Increasing
Older People with Care at Home assessed at 6 week point (31%) performance
around both measures is expected to improve with the recent migration to Eclipse
Care Management System 
Learning Disability & Mental Health
Performance on or above target:
• The percentage of adults supported and in receipt of Option 1 Self Directed Support,
notes sustained improvement across recent quarters. 
• Adult Support and Protection Investigations completed within 15 working days notes
an ongoing and sustained improving trend across recent  quarters, with Q1 (5%)
above target.  
• The KPI on Reduce number of MHO Detentions has seen a 48% fall in numbers
compared to previous quarter and is meeting the Q1 target. 
• With regards to reducing the numbers of people waiting for psychological services
more than 18 weeks, Q1 notes a slight increase from the previous quarter, but
remains on track at 12.5% below the performance target.  
• All 6 Alcohol & Drug Partnership Medication Assisted Treatment standards pilot
milestone measures are reported as on track. 
Targeted areas for Improvement:
• Adults with Learning Disabilities 6 monthly reviews- remains off track however there
is a notable increase of 34% on previous quarter’s performance. 
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3.3 Head of Service Update Report
The summary below identifies a snapshot of commentary given by Heads of Service with
regards to Children & Families, Health & Community Care and Primary Care. Full reports
were presented and discussed at the Clinical & Care Governance Committee on 3rd August
2023. Following agreement these reports will be expanded to include all areas of service
going forward. 
Children & Families 
• We are striving to mitigate risks by implementing a learning and development
framework for all social work staff. Recent discussion with Social Work Team
Managers has been around developed a standard curriculum of learning to include
a theory base consisting of Resilience, Attachment, Trauma Awareness and
Solution Focus. Technical skills such as the compilation of chronologies would be
included
• In common with other social work specialisms we are considering the
developmental journey or golden thread from unqualified to newly qualified to
enhanced qualifications to management & leadership training and finally onto the
Chief Social Work Officers award. Offering a sense of career progression and a
commitment to development at all levels
• We have increased the size of the Fostering & Adoption team within the last year to
allow it to become involved in the recruitment and assessment of kinship carers.
This not only fits within the ethos of ‘The Promise’ but could offer a solution to
pressures elsewhere in the system
• The Child Protection Advisor has had a positive impact on supporting teams and
providing CP supervision - risk has been removed from risk register. However, she
is covering a large geographical area risking work being reactive rather than
proactive.
• There has been ongoing discussion regarding neurodevelopment diagnostic
pathway within CAMHS and associated interface with colleagues in paediatrics. We
are developing an integrated multi-agency model. 
Health & Community Care 
• Workforce challenges remain the highest level of risk, currently and in the future.
There are specific gaps within professions, services and within localities. There are
a range of groups and functions to address these challenges.
• The National Care Home Contract (NCHC) was agreed across Scotland in June
2023, bringing some national stability to the sector
• Care at Home unmet need is monitored and escalated weekly. The care at home
contract tender contract is being developed. 
Primary Care
• Work ongoing around procedures to ensure a good standard of locums. Work
ongoing around Terms & Conditions/pay of staff transferred by TUPE over to Board
employment
• Work ongoing to maximise available standards and improved quality through
standardisation of processes across the department. Previously managed as ten
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discrete sites. There is a focus on Standard Operating Procedures, encouraging
staff engagement and definition of roles and responsibilities within the department.
• A&B group now convened to have oversight of issues relating to Out of Hours.
• Vaccine delivery near or over Scottish average for Spring/Summer campaign. The
transfer of vaccination responsibility is now complete.  
4. NATIONAL HEALTH & WELLBEING OUTCOMES (HWBOI) and MINISTERIAL
STEERING GROUP (MSG) INTEGRATION INDICATORS 
The National Health and Wellbeing Outcomes provide a strategic framework for the
planning and delivery of health and social care services. This suite of outcomes serve to
focus on improving the experiences and quality of services for people using those
services, carers and their families. These indicators form the basis of the annual
reporting requirement for Health and Social Care Partnerships across Scotland.   
The national indicators will be updated and reported within A&B HSCP’s Integrated
Performance Management Framework to provide the national performance position
alongside the local service Key Performance Indicators suite. 
The latest data in relation to 26 HWBOI and MSG Indicators reports 46% on track, with
12 on track and 14 off track. An overview of A&B HSCP’s latest performance against the
26 measures is reported in Appendix 1. It should be noted that reporting periods vary
across the suite of national indicator measures, with some measures reported quarterly
affected by national reporting data lag. 
5. CONTRIBUTION TO STRATEGIC PRIORITIES
The monitoring and reporting against Key Performance Indicators using the Integrated
Performance Management Framework and Dashboard ensures the HSCP is able to
deliver against key strategic priorities. This in turn is aligned with the Strategic Plan and
key objectives. 
6. GOVERNANCE IMPLICATIONS
6.1 Financial Impact
Financial performance is evidenced within the IPMF Dashboard ensuring best value as
well as evidencing the impact and performance against organisational budget savings. 
6.2 Staff Governance
Key performance indicators within the IPMF ensure that staff governance requirements
continue to be progressed and developed include health and safety, wellbeing and new
service redesign and working practices. 
6.3 Care and Clinical Governance
Clinical Governance and patient safety remains at the core of prioritised service delivery
against the   new IPMF Dashboard and National Health & Wellbeing Outcomes Indicators.
The new governance structure supporting the IPMF ensures that the Clinical & Care
Governance Committee remain central to performance improvement. 
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8 
7. PROFESSIONAL ADVISORY 
Data used within the performance dashboard is fully accessible in SharePoint with data
trends and forecasting are identified to give wider strategic context. This provides the
HSCP professional advisors with self –service performance information to inform their role
in maintaining professional standards and outcomes. 
8. EQUALITY & DIVERSITY IMPLICATIONS
The Integrated Performance Management Framework captures relevant indictors used to
inform the HSCP E&D work. 
9. GENERAL DATA PROTECTION PRINCIPLES COMPLIANCE 
Data use and sharing within this report and IPMF performance dashboard is covered
within the Argyll and Bute Council & NHS Highland Data Sharing Agreement 
10. RISK ASSESSMENT
Risks and mitigations associated with performance data sources and reporting are
managed and identified within the monthly Performance & Improvement Team- Work Plan.
Performance reports are used by operational management to identify service delivery risk
and to inform mitigation action accordingly. 
11. PUBLIC & USER INVOLVEMENT & ENGAGEMENT
Performance reporting is available for the public is via Argyll and Bute Council and NHS
Highland websites. The IPMF dashboard utilises SharePoint to support manager and staff
access across the HSCP. 
12. CONCLUSION 
The Area Committee is asked to note Quarter 1 2023/24 performance as detailed as the
first validated dataset of the new Integrated Performance Management Framework
Dashboard.   
13. DIRECTIONS 
Directions
required to
Council, NHS
Board or
both.
Directions to: tick
No Directions required x
Argyll & Bute Council 
NHS Highland Health Board 
Argyll & Bute Council and NHS Highland Health Board 
REPORT AUTHOR AND CONTACT 
Author Name: Douglas Hunter- Senior Manager Performance & Improvement
Email: douglas.hunter@argyll-bute.gov.uk 
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9
Appendix 1 – HWBOI & MSG Integration Indicators – Latest Available (as at 30 Jun 2023) 
National
Indicator
No.
Measure Type No Measure Detail Target Actual Status
1 HWBOI Outcomes 1 % of adults able to look after their health very well or quite well 90.9% 90.8% R
2 HWBOI Outcomes 2 % of adults supported at home who agree they are supported to live as independently 78.8% 75.0% R
3 HWBOI Outcomes 3 % of adults supported at home who agree they had a say in how their support was provided 70.6% 66.9% R
4 HWBOI Outcomes 4 % of adults supported at home who agree that their health & care services seemed to be well co-
ordinated 66.4%    66.0% R
5 HWBOI Outcomes 5 % of adults receiving any care or support who rate it as excellent or good 75.3% 68.6% R
6 HWBOI Outcomes 6 % of people with positive experience of their GP practice 66.5% 77.6% G
7 HWBOI Outcomes 7 % of adults supported at home who agree their support had impact improving/maintaining quality of
life 78.1% 76.7% R
8 HWBOI Outcomes 8 % of carers who feel supported to continue in their caring role 29.7% 38.0% G
9 HWBOI Outcomes 9 % of adults supported at home who agree they felt safe 79.7% 76.4% R
National
Indicator
No.
Measure Type No Measure Detail Target Actual Status
11 HWBOI Data 1 Rate of premature mortality per 100,000 population 466 386 G
12 HWBOI Data 2 Rate of emergency admissions per 100,000 population for adults 11629 11916 R
13 HWBOI Data 3 Emergency Admissions bed day rate 112637 112371 G
14 HWBOI Data 4 Readmission to hospital within 28 days per 1,000 admissions 107 91 G
15 HWBOI Data 5 Proportion of last 6 months of life spent at home or in a community setting 89.8% 92.6% G
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10
16 HWBOI Data 6 Falls rate per 1,000 population aged 65+ 22.6 30 R
17 HWBOI Data 7 % of SW care services graded ‘good’ '4' or better in Care Inspectorate inspections 75.8% 80.0% G
18 HWBOI Data 8 % of adults with intensive needs receiving care at home 64.6% 72.2% G
19 HWBOI Data 9 No of days people [75+] spent in hospital when ready to be discharged, per 1,000 population 748 764 R
National
Indicator
No.
Measure Type No Measure Detail Target Actual Status
19 MSG 1.1 Number of emergency admissions - A&B 8505 8386 G
20 MSG 2.1 Number of unplanned bed days acute specialties - A&B 63655 70189 R
21 MSG 2.2 Number of unplanned bed days MH specialties - A&B 12475 9344 G
22 MSG 3.1 Number of A&E attendances - A&B 16120 20285 R
23 MSG 3.2 % A&E attendances seen within 4 hours - A&B 95.0% 83.3% R
24 MSG 4.1 Number of DD bed days occupied - A&B 7528 11098 R
25 MSG 5.1 % of last six months of life by setting community & hospital - A&B 89.8% 90.8% G
26 MSG 6.1 % of 65+ population  at Home (unsupported) - A&B 92.3% 92.6% G 
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11
Appendix 2- System Pressures Reporting- July 2023 
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12
Appendix 3- Delayed Discharge Sitrep – 26th June 2023 
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Page 93

Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment
12 December 2023
12
December
2023 
Area Performance
Report - FQ2
2023/24
Customer Support 
Services –
Sonya Thomas
Quarterly Report 17
November
2023 
12
December
2023 
HSCP Bi-Annual
Update Report
Health and Social Care
Partnership –
Charlotte Craig
Bi-Annual Report 17
November
2023 
12
December
2023 
Charities and Trust
Funds
Legal and Regulatory Support –
Stuart McLean 
Annual Report 17
November
2023 
12
December
2023 
Roads and
Infrastructure
Services Update
Roads and Infrastructure
Services –
Jim Smith
Quarterly Report 17
November
2023 
12
December
2023 
Police Scotland
Update
Police Scotland –
Inspector Barry Convery/
Sergeant Eddie McGunnigal 
Quarterly Report 17
November
2023 
12
December
2023 
Helensburgh,
Cardross and
Dumbarton
Cyclepath Update
Development and Economic
Growth –
Colin Young 
Quarterly Report 17
November
2023 
12
December
2023
CHARTS (Argyll
and the Isles)
Seymour Adams  As Required 17
November
2023 
Page 93
Agenda Item
11

Page 94

Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment
12
December
2023
Helensburgh
Waterfront
Development -
Skatepark options
Commercial Services –
David Allan
As Required 17
November
2023 
March 2024     
12 March
2024
Area Performance
Report – FQ3
2023/24
Customer Support 
Services –
Sonya Thomas
Quarterly Report 16 February
2024 
12 March
2024
Area Plans Customer Support 
Services –
Stuart Green
As Required 16 February
2024 
12 March
2024
Roads and
Infrastructure
Service Update
Roads and 
Infrastructure – 
Jim Smith
Quarterly Report 16 February
2024 
12 March
2024
Strategic Housing
Investment Plan
(SHIP)
Development and Economic
Growth –
Douglas Whyte 
Annual Report 16 February
2024 
12 March
2024
Supporting
Communities Fund
Applications
2024/25
Chief Executive –
Ailie Law
Annual Report 16 February
2024 
12 March
2024
Police Scotland
Update
Police Scotland –
Inspector Barry Convery/
Sergeant Eddie McGunnigal 
Quarterly Report 16 February
2024 
12 March
2024
Helensburgh,
Cardross and
Dumbarton
Colin Young
Development and Economic
Growth
Quarterly Report 16 February
2024 
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Helensburgh and Lomond Workplan 2023 -2024 
Committee
Date
Report Description Lead Service and contact officer Regularity of
occurrence/consideration
Date for
Reports to
Committee
Services
Additional
Comment
Cyclepath Update 
12 March
2024
Primary School
Report -
Helensburgh and
Lomond Area
Education –
Brendan Docherty
Annual Report 16 February
2024 
June 2024     
11 June
2024
Area Performance
Report - FQ24
2023/24
Customer Support 
Services –
Sonya Thomas
Quarterly Report 17 May
2024 
11 June
2024
Secondary School
Report – Hermitage
Academy
Education – Douglas Morgan Annual Report 17 May
2024 
11 June
2024
Police Scotland
Update
Police Scotland –
Inspector Barry Convery/
Sergeant Eddie McGunnigal 
Quarterly Report 17 May
2024 
11 June
2024
Roads and
Infrastructure
Service Update
Roads and 
Infrastructure – 
Jim Smith
Quarterly Report 17 May
2024 
11 June
2024
Helensburgh,
Cardross and
Dumbarton
Cyclepath Update
Colin Young
Development and Economic
Growth 
Quarterly Report 17 May
2024 
11 June
2024
HSCP Bi-Annual
Update Report
Health and Social Care
Partnership –
Charlotte Craig
Bi-Annual Report 17 May
2024 
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Page 97

ARGYLL AND BUTE COUNCIL  Helensburgh and Lomond Area
Committee
DEVELOPMENT AND ECONOMIC
GROWTH 
12 December 2023 
Helensburgh, Cardross and Dumbarton Cyclepath Update 
1.0 EXECUTIVE SUMMARY 
1.1. This report updates Members on the progress made since the previous report to
the Helensburgh and Lomond Area Committee on 12 September 2023 in
relation to the delivery of a dedicated, high quality walking and cycle path linking
Helensburgh, Cardross and Dumbarton.  The delivery of this path is a stated
Council Priority. 
1.2. WSP and Officers continue to work on engaging with landowners to enable
comment on the designs, securing landowner agreement to enable
environmental survey access and on continued engagement with other key
stakeholders to secure support for the designs.  Since the previous update,
Officers and WSP have met on-site with one landowner and Officers have been
in dialogue with the land agents for other landowner to arrange a meeting. 
1.3. Civic Engineers are developing the initial community engagement to help
identify the preferred route linking the existing cyclepath at Morrisons
Supermarket / Hermitage Academy to Helensburgh Town Centre and the new
section of segregated cycleway under construction at Helensburgh Waterfront. 
It is planned this engagement will be undertaken in January 2024. 
RECOMMENDATIONS 
1.4. It is recommended that the Helensburgh and Lomond members: 
1.4.1. Support the continued efforts by WSP and Officers to try to engage with
landowners. 
1.4.2. Welcome the planned community engagement to support the identification of a
preferred route linking Morrisons Supermarket/Hermitage Academy to
Helensburgh Town Centre/Waterfront. 
1.4.3. Consider the feedback received from Scottish Government Civil Servants,
directing us to Planning Circular 6/2011: Compulsory Purchase Orders, which
provides guidance on the use of CPO powers and the general considerations
required. 
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Page 98

ARGYLL AND BUTE COUNCIL  Helensburgh and Lomond Area
Committee
DEVELOPMENT AND ECONOMIC
GROWTH 
12 December 2023 
Helensburgh, Cardross and Dumbarton Cyclepath Update 
2.0 INTRODUCTION 
2.1. This report updates Members of the progress made since the Helensburgh and
Lomond Area Committee on 12 September 2023 in relation to the delivery of a
dedicated, high quality walking and cycle path linking Helensburgh, Cardross
and Dumbarton.  The delivery of this path is a stated Council Priority. 
2.2. Full details of the project, including previous progress is available in the project
update reports previously presented to this Committee. 
3.0 RECOMMENDATIONS 
3.1. It is recommended that the Helensburgh and Lomond members: 
3.1.1. Support the continued efforts by WSP and Officers to try to engage with
landowners. 
3.1.2. Welcome the planned community engagement to support the identification of a
preferred route linking Morrisons Supermarket/Hermitage Academy to
Helensburgh Town Centre/Waterfront. 
3.1.3. Consider the feedback received from Scottish Government Civil Servants,
directing us to Planning Circular 6/2011: Compulsory Purchase Orders, which
provides guidance on the use of CPO powers and the general considerations
required. 
4.0 DETAIL 
4.1. The Council’s Active Travel Team, 1.7 FTE (Full Time Equivalent employees), is
part of the Strategic Transport Team within the Development and Economic
Growth Service.  No Council funding is currently received by the Active Travel
Team. All project costs, including internal staff costs, have to be funded via
successfully securing highly competitive external challenge funds. 
4.2. In 2023/24, to date the Active Travel Team secured £2.56M external funding for
the development and delivery of a total of 22 projects across Argyll and Bute,
including the Helensburgh – Cardross – Dumbarton Cyclepath.  This required 18
separate competitive funding applications, to 5 separate funds. 
Design
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4.3. Transport Scotland’s Places for Everyone (PFE) programme is structured
around 8 project stages with a competitive challenge fund, with the 32 local
authorities, 7 regional transport partnerships, two national parks and numerous
community groups across Scotland competing against each other to secure the
funding each project requires. 
4.4. A minimum of three new competitive funding submissions are required to
complete a project using PFE funding, with competitive applications required, as
a minimum, prior to Stage 0 (Strategic Definition), Stage 3 (Developed Design)
and Stage 5 (Construction).  The project stages are (0) Strategic Definition, (1)
Preparation and Brief, (2) Concept Design), (3) Developed Design, (4) Technical
Design, (5) Construction, (6) Handover & Close Out and (7) In Use. 
4.5. Phase 1 Colgrain to Cardross & Phase 2 Cardross to Dumbarton 
4.5.1. Officers and WSP continue to work and try to engage with affected landowners
in relation to the planned design in order to gather their comments on the
proposed designs and shape the designs appropriately. It is also necessary to
gain landowners approval to allow the necessary ecology surveys, albeit some
will now require to be completed in 2024 as they are season dependent. 
However, to complete the work within the programme (Appendix 1) is still
dependent on positive and responsive engagement from landowners, who we
continue to try and engage with, utilities networks and key stakeholders. 
4.5.2. Funding for the design development has been secured from the Strathclyde
Partnership for Transport (SPT) Capital Programme and Transport Scotland’s
PFE programme.  The Transport Scotland PFE programme, funded by the
Scottish Government, is a highly competitive challenge fund, with the 32 local
authorities, 7 regional transport partnerships, two national parks and numerous
community groups across Scotland competing against each other to secure the
funding each project requires, and which also requires projects to closely comply
with the ever evolving design requirements set by the paid administrators of the
funding, Sustrans. 
4.6. Phase 3 Helensburgh Town 
4.6.1. Civic Engineers are working to develop a community engagement to help
identify the preferred route linking the existing cyclepath at Morrisons
Supermarket / Hermitage Academy to Helensburgh Town Centre and the new
section of segregated cycleway at Helensburgh Waterfront, and to identify the
most appropriate locations in Helensburgh which the route should seek to serve
to best meet community needs.  It is planned that the main community
engagement for the first stage of the design process will be undertaken in
January 2024. 
4.6.2. This work is being funded via a successful competitive application to the highly
competitive Transport Scotland PFE Programme, with the 32 local authorities, 7
regional transport partnerships, two national parks and numerous community
groups across Scotland competing against each other for this funding, and to
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the SPT Capital Programme with 12 local authorities competing for the funding. 
Future stages of work will be subject to Officers, requiring again, to successfully
secure future external competitive challenge funding and/or the allocation of
Council funding. 
Construction (stage 5) 
4.7. Cardross Rail Station to Geilston Burn 
4.7.1. Cardross Rail Station to Geilston Burn.  The Council’s Roads and Infrastructure
Service have completed installation of most elements of the cyclepath through
Cardross Park, with only a small amount of fencing still to be installed. This work
has been funded by the SPT Capital Programme and the Scottish Government’s
Cycling, Walking and Safer Routes (CWSR) fund. 
4.7.2. To protect the public, the bridge over the Geilston Burn has been fenced off until
access is agreed to further land on the west side of the Burn to construct the
path through to an accessible destination. 
Land Access / Acquisition 
4.8. As instructed by this Committee, Officers have made contact with Highland
Council to seek to understand their experience of utilising Section 22 Path Orders,
including a more detailed understanding of the process. 
4.9. As instructed by this Committee, Officers have been in contact with Scottish
Government civil servants to seek additional information on the detailed process
for the submission and determination of a Compulsory Purchase Order (CPO). 
The response received noted that Civil Servants are limited in the advice they
would be able to offer in respect of what enabling power, be that transport or
planning, the Council may wish to use to use if a CPO is decided to be taken
forward. Further, they directed Officers to Planning Circular 6/2011: Compulsory
Purchase Orders which sets out the policy on the use of CPO powers and the
general considerations.  Civil servants confirmed they could undertake a
“technical check” which can be used in advance of a CPO being submitted, which
would focus on checking the relevant documentation that is in place rather than
looking at the merits and justification of any particular Order.   
4.10. “Planning Circular 6/2011: Compulsory Purchase Orders” provides guidance in
relation to the potential to use, key considerations and process to be followed by
any statutory authority who has CPO powers. The circular provides guidance on;
engaging early with the people affected in order to seek to attempt to acquire the
land by agreement; the justification for making a CPO; engaging with the people
affected after making a CPO; process for sending the CPO to Scottish Ministers
for confirmation; taking possession and legal title to the land; and, compensation. 
4.11. Officers have also engaged with the Council’s Legal service and the Council’s
legal advisors, Brodies, to gain their advice on the process, timescales and cost
of developing a CPO.  At time of writing the Councils Legal service are awaiting a
reply from Brodies.
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Match Funding 
4.12. Transport Scotland’s Places for Everyone (PFE) programme, administered by
Sustrans, requires a minimum of 30% of total construction cost is secured
by the Council from alternative, non-Transport Scotland derived, sources. 
As the requirements placed upon the project by the Places for Everyone funding
criteria and additional demands of Sustrans PFE Officers around elements of the
design result in a premium design, and therefore expensive to construct,  the 30%
construction match funding requirement is forecast to be in excess of £2M. 
Phasing construction over a number of financial years will enable maximisation of
suitable external match funding, however this will result in a longer construction
programme.  Accelerating the construction programme will require additional
match funding to be secured, from internal and/or external sources, which could
prove challenging given the current economic climate. 
4.13. At present no construction match funding has been positively identified, and would
require externally to be secured though competitive bidding against 32 local
authorities, 7 regional transport partnerships, two national parks and numerous
community groups across Scotland for PFE Construction funding.  While SPT
Capital Fund is eligible as match, depending on the timescale for construction and
the other demands for SPT Capital Funding (competitive bid funding against 12
competing local authorities) it is considered that alternative sources of match
funding should be sought, including consideration if any internal Council funds
could be allocated to the delivery of this Council Priority. 
Maintenance 
4.14. Sustrans have started requesting a written maintenance plan and confirmation of
how this will be funded and delivered prior to approving any Construction funding. 
As such, members require to decide how the future maintenance of the cyclepath,
including sections of route already in place, will be delivered.  At present, the
Council does not receive any funding for the maintenance of cyclepaths and none
of the current external funding sources secured through competitive bidding for
active travel include maintenance as an eligible cost.  This anomaly has been
repeatedly raised by Officers with Transport Scotland Officials and it is widely
acknowledged to be inconsistent with the Scottish Government’s commitments
regarding capital funding for active travel projects. 
4.15. The Roads and Infrastructure Service are the single service within the Council
which possesses infrastructure maintenance teams appropriately trained and
qualified to undertake maintenance of cyclepaths, however it is acknowledged
these teams are already near capacity delivering the Roads and Infrastructure
Service commitments. The Roads and Infrastructure Service has previously
stated they do not wish to adopt sections of cyclepath remote from the public road.   
Programme 
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4.16. Appendix 1 provides the current programme of the key stages and forecast
timescales for each section of the Phase 1: Helensburgh to Cardross section of
the Cyclepath; Phase 2: Cardross to Dumbarton; and, Phase 3: Helensburgh:
Hermitage Academy to Town Centre. 
4.17. Appendix 2 provides an update with regard to the current position on landowner
engagement. [EXEMPT] 
5.0 CONCLUSION 
5.1. Completion of the Helensburgh, Cardross and Dumbarton Cyclepath will provide
a dedicated, high quality, accessible walking and cycle route linking
Helensburgh, Cardross and Dumbarton.  This route will provide opportunities for
all in the Helensburgh – Cardross – Dumbarton corridor to travel more
sustainably and actively by walking and cycling.  This will provide a safe
alternative to having to use a private car to travel between these communities
and help lower Argyll and Bute’s carbon footprint. Funding for these works has
been secured from our key active travel partners with further bids being
developed to enable the construction of further sections of the cycleway
following completion of design work and as and when land acquisition has been
concluded. 
5.2. The delivery of the Helensburgh – Cardross – Dumbarton Cyclepath is
dependent on completing the design work, securing highly competitive external
challenge funding, committing appropriate match funding and securing access to
private land for the route. 
6.0 IMPLICATIONS 
6.1. Policy Completion of this project will support the Council’s
SOA outcomes 2: We have infrastructure that supports
sustainable growth and 5: People live active, healthier
and independent lives. The project also supports
achievement of the Scottish Government’s objectives
set out in the Cycling Action Plan for Scotland (CAPS)
and Let’s Get Scotland Walking - The National
Walking Strategy.
6.2. Financial The design, construction and land purchase will be
funded by external competitive funding applications.
The Council has not contributed any funding to design
or capital costs.  There is strong evidence that people
who are more active, for example by walking or
cycling, have been physical and mental health and are
less likely to require social care services in later life
which could result in a future saving to the Council or
HSCP.
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6.3. Legal Continued input will be required from Legal Services to
support contractual agreements and land purchase
including a CPO should this be deemed necessary.
6.4. HR None.
6.5. Fairer Scotland
Duty: 
6.5.1 Equalities Completion of this project will provide opportunities for
all in the Helensburgh – Cardross – Dumbarton
corridor to travel more sustainably and actively by
walking, wheeling and cycling.
The route has been designed to be DDA compliant
and will provide a safe and accessible route for those
with mobility aids including wheelchairs and
parents/guardians with a child’s pram or buggy.
6.5.2 Socio-
economic Duty
The route, once completed, will offer residents the
opportunity to choose to travel using active travel,
which are lower cost than alternative modes of
transport.  The route will also improve access to
essential services, retail, leisure and employment
opportunities for residents living along the route, with
studies demonstrating those who travelled actively had
a higher monthly spend in local businesses than those
who travel via motorised transport.
The path will also offer opportunities for individuals to
travel for leisure, again encouraging spend in local
businesses along and connected by the route.
6.5.3 Islands There are no adverse impacts.
6.6. Climate Change  Active Travel is the least carbon intensive mode of
travel.  Providing the opportunity for residents and
visitors to consider an alternative to having to use a
private car to travel between these communities will
help lower Argyll and Bute’s carbon footprint.
6.7. Risk There is a reputational risk to the Council if the project
is not completed within a reasonable timeframe.
6.8. Customer
Services  
None. 
Executive Director with the responsibility for Development and Economic
Growth: Kirsty Flanagan 
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Policy Lead: Cllr Andrew Kain 
24 November 2023                                                  
For further information contact:  Colin Young   
Strategic Transportation Delivery Officer   
Colin.Young@argyll-bute.gov.uk   
Tel: 01546 604275 
Appendix 1: Helensburgh, Cardross & Dumbarton Cyclepath Programme
Appendix 2: Update on Land Negotiations for Helensburgh, Cardross and
Dumbarton Cyclepath [EXEMPT]
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Appendix 1: Helensburgh, Cardross & Dumbarton Cyclepath Programme 
Activity
2021/22 2022/23 2023/24 2024/25 2025/26 2026/27 2027/28 2028/29 2029/30
Q
1
Q
2
Q
3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Funding Applications                                                        
Phase 1: Helensburgh to Cardross                                    
Route Design: Helensburgh to Cardross                                                        
Land Purchase Negotiations: Helensburgh to Cardross                                                        
CPO Process (if required):                                                        
- Provide CPO recommendation to H&L Area Committee                                        
- Develop CPO                                                       
- Gain Full Council approval for CPO                                                        
- Advertise CPO                                    
- Lodge CPO with Scottish Government                                                        
- CPO Process                                                        
Construction: Helensburgh to Cardross                                                        
Construction of Helensburgh to Cardross Phase 1
(Cardross Station to Geilston Burn)                                                        
Construction of Helensburgh to Cardross Phase 2
(assuming negotiated acquisition)                                                        
Construction of Helensburgh to Cardross Phase 3
(assuming Compulsory Purchase Order required)                                                        
Construction of Helensburgh to Cardross Phase 4
(assuming Compulsory Purchase Order required)                                                        
Phase 2: Cardross to Dumbarton                                    
Route Design: Cardross to Dumbarton                                                        
Land Purchase Negotiations: Cardross to Dumbarton                                                        
CPO Process (if required):                                                        
- Provide CPO recommendation to H&L Area Committee                                        
- Develop CPO                                                        
- Gain Full Council approval for CPO                                                        
- Advertise CPO                                    
- Lodge CPO with Scottish Government                                                        
- CPO Process                                                        
Construction: Cardross to Dumbarton                                                        
Construction of Cardross to Dumbarton Phase 1
(assuming negotiated acquisition)                                    
Construction of Cardross to Dumbarton Phase 2
(assuming negotiated acquisition)                                    
Construction of Cardross to Dumbarton Phase 3
(assuming Compulsory Purchase Order required)                                                        
Construction of Cardross to Dumbarton Phase 4
(assuming Compulsory Purchase Order required)                                                        
Helensburgh: Hermitage Academy to Town Centre                                    
Community Consultation & Route Identification                                    
Route Design                                    
Land Access Negotiations                                    
Construction of route from Hermitage Academy to Helensburgh Town
Centre Phase 1                                    
Construction of route from Hermitage Academy to Helensburgh Town
Centre Phase 2                                                         
Colour Key (Responsibilities / Lead): 
Green: Strategic Transportation 
Blue: Road Service 
Orange: Estates Service 
Red: Legal 
Purple: External to Council (e.g. Scottish Government)
Page 105
Agenda Item
12b

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Document is Restricted
Page 107 Agenda Item 12cNOT FOR PUBLICATION by virtue of paragraph(s) 9
of Schedule 7A of the Local Government(Scotland) Act 1973

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