H&L
Argyll and Bute Council · 10 December 2024
Back to Helensburgh & Lomond Area Committee — 10 December 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Classification: OFFICIAL# Indicator Responsible Person Reported Page COI - Maximise distribution of Scottish Welfare Fund Fergus Walker A&B only 3 COI - Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention Lee Roberts A&B only 4 Number of parking penalty notices issued Hugh O'Neill Area 5 Car parking income to date (cumulative) Hugh O'Neill Area 6 - 7 Number of dog fouling complaints Tom Murphy Area 8 COI - Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place Louise Chisholm A&B only 9 COI - Provide quality meals within cost margins to all pupils Christine Boyle A&B only 10 Maximise the percentage of 16-19 year olds participating in education, training or employment Jennifer Crocket Area 11 2024/25 FQ2 Helensburgh and Lomond Performance Report The information presented is a summary of the agreed measures. Unless stated otherwise, performance is presented at both Area and Council-wide levels. The measure shows the performance against target for the current previous three reporting periods with an explanation of performance trend. Where appropriate a trend line has been added to illustrate movement in 'Actual' over the reporting period. Corporate Outcome: People live active, healthier and happier lives Corporate Outcome: People live in safer and stronger communities Corporate Outcome: Children and young people have the best possible start Corporate Outcome: Education, skills and training maximises opportunities for all
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Classification: OFFICIAL# Indicator Responsible Person Reported Page Number of affordable social sector new builds completed per annum Kelly Ferns Area 12 Percentage of pre-planning application enquiries processed within 20 working days Peter Bain Area 13 - 14 Average number of weeks to determine householder planning applications Peter Bain Area 15 - 16 COI - Number of new homeless applicants who required temporary accommodation this period Morven Macintyre A&B only 17 COI - Maintain the percentage of local suppliers that benefit from the award of contracts via the procurement portal Anne MacColl-Smith A&B only 18 COI - Increase the number of community benefits that are delivered through contracts we award locally Anne MacColl-Smith A&B only 19 Percentage of street lighting faults repaired within 10 days Tom Murphy Area 20 Number of waste collection complaints Tom Murphy Area 21 COI (part) - Percentage of waste recycled, composted and recovered John Blake Area 22 - 23 COI - Number of tonnes of waste sent to landfill John Blake A&B only 24 COI - LEAMS (Local Environment Audit and Management System) Tom Murphy Area 25 COI - Teacher sickness absence Jennifer Crocket (B&C and MAKI) Wendy Brownlie (H&L and OLI) Area 26 COI - LGE staff (including non-Teacher) sickness absence Carolyn Cairns Area 27 COI - Increase the percentage of all self-service automated contacts Robert Miller A&B only 28 Corporate Outcome: We have an infrastructure that supports sustainable growth Corporate Outcome: Making it happen Corporate Outcome: Our economy is diverse and thriving
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 95.3% 72.9% -22.4% Red - Actual below Target As of 30 September 2024, our expenditure stands at £258,079. However as our confirmed budget allocation has increased to £708,284 which includes £458,284 from the Scottish Government programme fund and £250,000 provided by the Council to address cost pressures. Therefore this represents an underspend of £96,065 to date. The number of applications to the fund is down by 11% in this quarter, however the average amount of award is higher compared to last year. As the next 6 months can be the most challenging for our vulnerable claimants we expect increases in both applications and spend going forward. Period Actual FQ1 Commentary 2023/24 FQ2 134.3% 2023/24 FQ3 138.2% 2023/24 FQ4 128.6% 2024/25 FQ1 94.0% 2024/25 FQ2 72.9% Corporate Outcome - People live active, healthier and happier lives COI - Maximise distribution of Scottish Welfare Fund Responsible Person: Fergus Walker This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 is lower than the target and performance has decreased since the last reporting period. Actual trend line As of 30 June 2024, our expenditure stands at £107,676, which is £6,894 below the profiled budget. This reduction in cost is primarily because the cost of white goods has decreased, leading to an average reduction of £120 in our standard community care grant awards. The number of awards we have made has increased this year and we are able to support more vulnerable claimants within the budget. 3
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 100% 100% 0% Green - Actual meets Target This is a voluntary survey with no obligation for clients to respond either in full or in part. It is also common for incomplete returns to be received. In FQ2 2024/25, 14 survey forms were distributed to clients. 4 were returned. Of these 4 returns, 4 responded to the question relating to being better able to deal with their financial problems. Of these 4 respondents, 4 responded positively, whilst 0 responded negatively. Accordingly, 100% of clients that responded were positive about their experience i.e. no negative comments or responses were reported. Period Actual FQ1 Commentary 2023/24 FQ2 100% 2023/24 FQ3 100% 2023/24 FQ4 100% 2024/25 FQ1 100% 2024/25 FQ2 100% Actual trend line This is a voluntary survey with no obligation for clients to respond either in full or in part. It is also common for incomplete returns to be received. In FQ1 2024/25, 19 survey forms were distributed to clients. 1 was returned. Of this 1 return, 1 responded to the question relating to being better able to deal with their financial problems. Of this 1 respondent 1 responded positively, whilst 0 responded negatively. Accordingly, 100% of clients that responded were positive about their experience i.e. no negative comments or responses were reported. Corporate Outcome - People live active, healthier and happier lives COI - Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention Responsible Person: Lee Roberts This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 meets the target with no change in performance since the last reporting period. 4
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L No Target 1,426 N/A N/A There has been a large increase in PCNs for the H&L area, this is thought in the most part to be because extra warden patrols have been in the Luss area with the new Trafic Regulation order. Period Actual FQ1 Commentary 2023/24 FQ2 452 2023/24 FQ3 413 2023/24 FQ4 468 2024/25 FQ1 896 2024/25 FQ2 1,426 2024/25 FQ2 A&B No Target 2,302 N/A N/A There is a substantial increase since last year's FQ2, this is mainly due to the extra patrols in the Luss area on the back of the Traffic Regulation order being progressed and enforced as per the wishes of local Luss Village residents. Period Actual FQ1 Commentary 2023/24 FQ2 1,172 2023/24 FQ3 1,015 2023/24 FQ4 1,196 2024/25 FQ1 1,763 2024/25 FQ2 2,302 This indicator for FQ2 shows the number of parking penalty notices has increased since the last reporting period. Actual trend line In comparison to last year's FQ1 figure, there is a very slight overall drop in PCNs issued across the full area of 3%. This is in line with budget expectations. This indicator for FQ2 shows the number of parking penalty notices has increased since the last reporting period. Actual trend line In comparison to last year’s FQ1 figure we have an 8% reduction in the number of PCNs issued, this is most likely due to the vacant H&L Warden's post. Corporate Outcome - People live in safer and stronger communities Number of parking penalty notices issued Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. 5
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Classification: OFFICIAL# In comparison to last year's FQ1 figure, there is a very slight overall drop in PCNs issued across the full area of 3%. This is in line with budget expectations. 6
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L £73,515 £83,862 £10,347 Green - Actual exceeds Target Extra patrols have taken place in the Luss and Arrochar area, the newly created TRO for Luss Village has potentially also displaced vehicles into the Luss Car Park. Period Target Actual FQ1 Commentary 2023/24 FQ2 £77,693 £114,849 2023/24 FQ3 £106,037 £178,233 2023/24 FQ4 £128,769 £202,533 2024/25 FQ1 £65,925 £51,862 2024/25 FQ2 £73,515 £83,862 £19,095 £63,833 £689 £26 £4 £215 £83,862 Income Collected During FQ2 Arrochar Luss, Lomond Sinclair Street, Helensburgh Maitland Street, Helensburgh Pier, Helensburgh H&L Total This indicator for FQ2 shows the cumulative amount of income has exceeded the cumulative target. Actual trend line There is no trend as this data is cumulative as of FQ1 each financial year. At present we are unable to explain why there is a shortfall in the Helensburgh and Lomond area. The weather may well be a contributing factor along with the cost-of-living crisis which may prevent people from travelling. All car parks are open, and the warden is in the area as often as possible Corporate Outcome - People live in safer and stronger communities Car parking income to date (cumulative) Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. 7
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ1 Commentary 2024/25 FQ2 A&B £373,922 £391,990 £18,068 Green - Actual exceeds Target Events in Oban, the new TRO in Luss as well as a full time warden in Dunoon has most likely been the source of extra income coming through our parking areas. Period Target Actual FQ1 Commentary 2023/24 FQ2 £584,204 £486,151 2023/24 FQ3 £797,331 £807,348 2023/24 FQ4 £968,262 £937,090 2024/25 FQ1 £289,219 £247,216 2024/25 FQ2 £373,922 £391,990 Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. Green - Actual exceeds Target Actual trend line There is no trend as this data is cumulative as of FQ1 each financial year. At present we are unable to explain why there is an overall shortfall across all areas. The weather may well be a contributing factor along with the cost-of-living crisis which may prevent people from travelling. All car parks are open, and the wardens are in the areas as often as possible. Car parking income to date (cumulative) Corporate Outcome - People live in safer and stronger communities 8
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L No Target 5 N/A N/A There were only 5 dog fouling complaints received this quarter for the Helensburgh and Lomond area, this is definitely an improvement on last quarter. Period Actual FQ1 Commentary 2023/24 FQ2 8 2023/24 FQ3 4 2023/24 FQ4 8 2024/25 FQ1 10 2024/25 FQ2 5 2024/25 FQ2 A&B No Target 33 N/A N/A This quarter has seen the number of dog fouling complaints reduce significantly to 33 throughout the whole Argyll and Bute Council area, this is very good and is partyly down to the presence of the Warden Service. In August the service recruited another Amenity Warden who will cover the Mid Argyll, Kintyre and Islay areas. Period Actual FQ1 Commentary 2023/24 FQ2 51 2023/24 FQ3 46 2023/24 FQ4 65 2024/25 FQ1 57 2024/25 FQ2 33 This indicator for FQ2 shows the number of dog fouling complaints has decreased since the last reporting period. Actual trend line This quarter the section has received a total of 57 dog fouling complaints and only 1 fine was issued in the Kintyre area. This is quite a high number and our Warden service where possible will continue to monitor this when they can. Dog fouling fines are difficult to enforce as the Warden would actually have to witness the act and even then, the dog owner may have a medical reason as to why they are unable to pick up after their dog. However, this will not deter the Wardens and they will continue to educate people on this matter. This indicator for FQ2 shows the number of dog fouling complaints has decreased since the last reporting period. Actual trend line There have been 10 reports of dog fouling complaints in the Helensburgh/Lomond area this quarter. The Warden service will continue to patrol in an attempt to reduce the number of complaints. Corporate Outcome - People live in safer and stronger communities Number of dog fouling complaints Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. 9
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Classification: OFFICIAL# This quarter the section has received a total of 57 dog fouling complaints and only 1 fine was issued in the Kintyre area. This is quite a high number and our Warden service where possible will continue to monitor this when they can. Dog fouling fines are difficult to enforce as the Warden would actually have to witness the act and even then, the dog owner may have a medical reason as to why they are unable to pick up after their dog. However, this will not deter the Wardens and they will continue to educate people on this matter. 10
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 100% 100% 0% Green - Actual meets Target Each care experienced child and young person enrolled in an authority school has tracking and monitoring plans in place via our education management information system knowns as Seemis. Data collated includes attendance, exclusion, progress and attainment and wellbeing information. The Virtual Head Teacher (VHT) for Care Experienced Children and Young People (CECYP) works closely with the education team and receives monthly reports specific to CECYP. The VHT has focussed attainment meets with Designated Managers for CECYP across authoriy settings. Our tacking and monitoring data is scrutinised during these meets to ensure each young person has the correct framework of support to help them achieve success. Our 2023 - 24 data (still embargoed to quality assurace process) evidences the positive impact of this enhaced level of scrutiny, support and challenge. The profile of our CECYP continues to be raised through system improvements, training opportunities, information sharing (as appropriate) leading to greater consideration of personalised support at all stages of the young peron's educational journey. Feedback evidences that wider school staff have increased awareness of the needs of our CECYP cohort. We are able to work with Virtual Head Teachers from Scottish wide local authorities to develop a data sharing agreeemnt to support cross authority tracking and monitoring to support CECYP hosted out with Argylll and Bute. Period Actual FQ1 Commentary 2023/24 FQ2 100% 2023/24 FQ3 100% 2023/24 FQ4 100% 2024/25 FQ1 100% 2024/25 FQ2 100% Actual trend line Each care experienced child and young person enrolled in an authority school has tracking and monitoring plans in place via our education management information system knowns as Seemis. Data collated includes attendance, exclusion, progress and attainment and wellbeing information. The Virtual Head Teacher (VHT) for Care Experienced Children and Young People (CECYP) works closely with the education data team and receives monthly reports specific to CECYP. The VHT offers both support and challenge to Designated Managers for CECYP across authority settings to ensure each young person has the correct framework of support to help them achieve success. The profile of our CECYP continues to be raised through system improvements, training opportunities, information sharing (as appropriate) leading to greater consideration of personalised support at all stages of the young person’s educational journey. We continue to develop and refine our tracking and monitoring systems to ensure data is relevant and meaningful. This happens through self-evaluation and linking with wider local authorities to ensure best practice. Next steps include developing a system to formally track and monitor CECYP who are out-with our authority schools. A data sharing agreement is currently being produced for this purpose. Corporate Outcome - Children and young people have the best possible start COI - Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place Responsible Person: Louise Lawson This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 meets the target with no change in performance since the last reporting period. 11
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B +/-5.00% -1% -4% Green - Actual exceeds Target We continue to monitor schools that are not achieving the +/- 5% target. B&C -5.65%, H&L -5.52%, MAKI 6.55%, OLI 3.26 Period Actual FQ1 Commentary 2023/24 FQ2 -7.07% 2023/24 FQ3 4.12% 2023/24 FQ4 -3.44% 2024/25 FQ1 0.48% 2024/25 FQ2 -1.37% COI - Provide quality meals within cost margins to all pupiles Responsible Person: Christine Boyle This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 within the +/-5.00% variance however performance has decreased since the last reporting period. Actual trend line Work continues to monitor all schools that are out with the food cost percentage target. B&C 8.89% H&L 0.25% MAKI -4.68% OLI 1.58% Corporate Outcome - Children and young people have the best possible start 12
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L 94.00% 95.17% 1.17% Green - Actual exceeds Target As of 10th October 2024, the participation figure (16-19 year-olds in employment, training or education) in Helensburgh and Lomond was 1,142 young people, which equates to 95.17%. This is 1.17% above the target and 0.87% above the annual Argyll and Bute participation figure of 94.30%, which was released by Skills Development Scotland at the end of August 2024. The participation figure of 95.17% for FQ2 of 2024/25 is an increase of 1.01% on the participation figure for FQ1 of 2024/25. Period Actual FQ1 Commentary 2023/24 FQ2 94.49% 2023/24 FQ3 92.58% 2023/24 FQ4 92.37% 2024/25 FQ1 94.16% 2024/25 FQ2 95.17% 2024/25 FQ2 A&B 94.00% 95.80% 1.80% Green - Actual exceeds Target As of 10th October 2024, the participation figure (16-19 year-olds in employment, training or education) for the whole of Argyll and Bute was 4,174 young people, which equates to 95.80%. This is 1.80% above the target and 1.50% above the annual Argyll and Bute participation figure of 94.30% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 95.80% for FQ2 of 2024/25 is an increase of 0.81% on the participation figure for FQ1 of 2024/25. Period Actual FQ1 Commentary 2023/24 FQ2 95.94% 2023/24 FQ3 94.37% 2023/24 FQ4 93.59% 2024/25 FQ1 94.99% 2024/25 FQ2 95.80% Actual trend line As of 4th July 2024, the participation figure (16-19 year-olds in employment, training or education) for the whole of Argyll and Bute was 4,287 young people, which equates to 94.99%. This is 0.99% above the target and 0.61% below the annual Argyll and Bute participation figure of 95.60%, which was released by Skills Development Scotland at the end of August 2023. The participation figure of 94.99% for FQ1 of 2024/25 is an increase of 1.40% on the participation figure for FQ4 of 2023/24. This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. Actual trend line As of 4th July 2024, the participation figure (16-19 year-olds in employment, training or education) in Helensburgh and Lomond was 1,178 young people, which equates to 94.16%. This is 0.16% above the target and 1.44% below the annual Argyll and Bute participation figure of 95.60%, which was released by Skills Development Scotland at the end of August 2023. The participation figure of 94.16% for FQ1 of 2024/25 is an increase of 1.79% on the participation figure for FQ4 of 2023/24. This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Maximise the percentage of 16-19 year olds participating in education, training or employment Responsible Person: Jennifer Crocket This indicator is reported quarterly. The performance presented is at area level and Council-wide. 13
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Classification: OFFICIAL# 14
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L 0 0 0 Green - Actual meets Target There were no completions in H&L in Q2. Period Actual FQ1 Commentary 2023/24 FQ2 0 2023/24 FQ3 0 2023/24 FQ4 0 2024/25 FQ1 12 2024/25 FQ2 0 2024/25 FQ2 A&B 26 26 0 Green - Actual meets Target There were 26 units completed during this period. B&C 0 H&L 0 MAKI 20 OLI 6 Period Actual FQ1 Commentary 2023/24 FQ2 40 2023/24 FQ3 4 2023/24 FQ4 0 2024/25 FQ1 12 2024/25 FQ2 26 This indicator for FQ2 meets the target and performance has increased since the last reporting period. Actual trend line There were 12 units completed during this period. Dunbritton Housing Associaition – 12 units in Helensburgh 8 x 1 bed and 4 x 2 bed. B&C 0 H&L 12 MAKI 0 OLI 0 This indicator for FQ2 meets the target however performance has decreased since the last reporting period. Actual trend line There were 12 completions for Helensburgh and Lomond during the 1st quarter of 2024/25. 8 General Needs Housing (6 x 1 bed and 2 x 2 bed units) and 4 Amenity Housing (2 x 1 bed and 2 x 2 bed units). Number of affordable social sector new builds completed per annum Responsible Person: Kelly Ferns This indicator is reported quarterly. The performance presented is at area level and Council-wide. Corporate Outcome - Our economy is diverse and thriving 15
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Classification: OFFICIAL# There were 12 units completed during this period. Dunbritton Housing Associaition – 12 units in Helensburgh 8 x 1 bed and 4 x 2 bed. B&C 0 H&L 12 MAKI 0 OLI 0 16
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L 75.0% 40.0% -35.0% Red - Actual below Target Performance across the Development Management Service continues to be impacted by a backlog of casework. Overall performance is improving across the Service as availability of staff resource has delivered improved output,however timeliness measures are adversely impacted as older casework from the backlog is completed. To assist with the management of customer expectations the target for responding to pre-app enquiries has been temporarily extended to 6 weeks. During FQ2 there has been considerable effort to close older pre-app enquiries which has resulted in a slight reduction of in time responses despite good output. During FQ2 48% of enquiries were responded to within 6 weeks. Period Actual FQ1 Commentary 2023/24 FQ2 25.0% 2023/24 FQ3 35.7% 2023/24 FQ4 31.3% 2024/25 FQ1 50.0% 2024/25 FQ2 40.0% Actual trend line Performance across the Development Management Service continues to be impacted as it works through a backlog of casework that has accumulated through the Covid pandemic and which has been exacerbated by extended periods of operating with reduced staffing levels due to issues with recruitment to vacant posts, and the introduction of National Planning Framework 4. Whilst vacancies across the service have now largely been filled the focus of officers remains geared toward the resolution of statutory casework with the handling of pre-application enquiries afforded lower priority in caseload management. To assist with the management of reduced customer expectations the target for responding to pre- app enquiries has been temporarily extended to 6 weeks. Performance is now improving. During FQ1, 20 pre-apps were responded to within H&L. 55% were issued within 6 weeks. This indicator for FQ2 is lower than the target and performance has decreased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 17
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 75.0% 49.2% -25.8% Red - Actual below Target Performance across the Development Management Service continues to be impacted by a backlog of casework. Overall performance is improving across the Service as availability of staff resource has delivered improved output, however timeliness measures are adversely impacted as older casework from the backlog is completed. To assist with the management of customer expectations the target for responding to pre-app enquiries has been temporarily extended to 6 weeks. During FQ2 there has been considerable effort to close older pre-app enquiries which has resulted in a slight reduction of in time responses despite good output. During FQ2 57.1% of enquiries were responded to within 6 weeks. Period Actual FQ1 Commentary 2023/24 FQ2 47.5% 2023/24 FQ3 49.1% 2023/24 FQ4 55.0% 2024/25 FQ1 49.5% 2024/25 FQ2 49.2% Corporate Outcome - Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line Performance across the Development Management Service continues to be impacted as it works through a backlog of casework that has accumulated through the Covid pandemic and which has been exacerbated by extended periods of operating with reduced staffing levels due to issues with recruitment to vacant posts, and the introduction of National Planning Framework 4. Whilst vacancies across the service have now largely been filled the focus of officers remains geared toward the resolution of statutory casework with the handling of pre-application enquiries afforded lower priority in caseload management. To assist with the management of reduced customer expectations the target for responding to pre- app enquiries has been temporarily extended to 6 weeks. During FQ1, 105 pre-apps were responded to across ABC. 57.1% were issued within 6 weeks. This indicator for FQ2 is lower than the target and performance has decreased since the last reporting period. 18
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L 8.0 27.8 19.8 Red - Actual exceeds Target Performance across the Development Management Service continues to be impacted by a significant backlog of casework although performance is now improving alongside improved staff resource availability. Improved output does however involve the determination of increasing volumes of older 'legacy' case work. The determination of a higher than normal volume of older cases has a significant adverse impact on average time reporting measures as a small number of old cases significantly skew the overall output. FQ2 has seen the determination of 5 legacy items amongst a higher volume of newer casework. It is highlighted that during FQ2 75% of all householder applications determined were less than 6 months old and that these were determined within an average timescale of 9.6 weeks. Period Actual FQ1 Commentary 2023/24 FQ2 17.9 2023/24 FQ3 15.7 2023/24 FQ4 21.6 2024/25 FQ1 18.2 2024/25 FQ2 27.8 This indicator for FQ2 exceeds the target and performance has decreased since the last reporting period. Actual trend line Performance across the Development Management Service continues to be impacted as it works through a backlog of casework that has accumulated through the Covid pandemic and which has been exacerbated by extended periods of operating with reduced staffing levels due to issues with recruitment to vacant posts, and the introduction of National Planning Framework 4. Improving resource availability has allowed the focus of the DM Service to shift from the prioritisation of the most significant applications to addressing the accrued backlog of older applications. The determination of a higher-than-normal volume of older cases has a significant impact on "average time taken" performance measures as a relatively small number of older cases can skew the outcome. It is also noted that these performance measures are based on "raw data" and as such have not been adjusted to take into account delays to determination out with the control of the planning authority. FQ4 has seen the determination of 2 'legacy' applications and continued high volume of newer case work. Performance overall has improved significantly although it is noted that the determination of older applications continues to impact on the headline figure however 83% of applications determined in FQ1 were less than 6 months old; these items were determined in an average time of 9.6 weeks. Corporate Outcome - Our economy is diverse and thriving Average number of weeks to determine householder planning applications Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 19
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 8.0 26.1 18.1 Red - Actual exceeds Target Performance across the Development Management Service continues to be impacted by a significant backlog of casework although performance is now improving alongside improved staff resource availability. Improved output does however involve the determination of increasing volumes of older 'legacy' case work. The determination of a higher than normal volume of older cases has a significant adverse impact on average time reporting measures as a small number of old cases significantly skew the overall output. FQ2 has seen the determination of 11 legacy items amongst a higher volume of newer casework. It is highlighted that during FQ2 75% of all householder applications determined were less than 6 months old and that these were determined within an average timescale of 9.6 weeks. Period Actual FQ1 Commentary 2023/24 FQ2 18.1 2023/24 FQ3 16.8 2023/24 FQ4 20.0 2024/25 FQ1 16.1 2024/25 FQ2 26.1 Corporate Outcome - Our economy is diverse and thriving Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ2 exceeds the target and performance has decreased since the last reporting period. Actual trend line Performance across the Development Management Service continues to be impacted as it works through a backlog of casework that has accumulated through the Covid pandemic and which has been exacerbated by extended periods of operating with reduced staffing levels due to issues with recruitment to vacant posts, and the introduction of National Planning Framework 4. Improving resource availability has allowed the focus of the DM Service to shift from the prioritisation of the most significant applications to addressing the accrued backlog of older applications. The determination of a higher-than-normal volume of older cases has a significant impact on "average time taken" performance measures as a relatively small number of older cases can skew the outcome. It is also noted that these performance measures are based on "raw data" and as such have not been adjusted to take into account delays to determination out with the control of the planning authority. FQ4 has seen the determination of 2 'legacy' applications and continued high volume of newer case work. Performance overall has improved significantly although it is noted that the determination of older applications continues to impact on the headline figure however 83% of applications determined in FQ1 were less than 6 months old; these items were determined in an average time of 9.6 weeks. Average number of weeks to determine householder planning applications 20
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B No Target 40 N/A N/A During FQ2, the housing service took 138 homeless applications and provided temporary accommodation for 40 new homeless households. B&C: Out of 39 Homeless Applications, 16 new households went in to temporary accommodation (3 x Registered Social Landlord, 6 x Serviced Accommodation, 7 x Bed & Breakfast). H&L: Out of 29 Homeless Applications, 4 new households went in to temporary accommodation (3 x Serviced Accommodation, 1 x Bed & Breakfast). MAKI: Out of 46 Homeless Applications, 12 new household went in to temporary accommodation (5 x Private Sector Lease, 7 x Bed & Breakfast). OLI: Out of 24 Homeless Applications, 8 new households went in to temporary accommodation (5 x Supported Accommodation, 1 x Registered Social Landlord, 1 x Serviced Accommodation, 1 x Bed & Breakfast). Please note: • The Registered Social Landlord and Private Rented Sector properties are leased by the Council and sub-let to homeless households as temporary accommodation. • Serviced Accommodation is available in Cowal and Helensburgh and is for single people providing an en-suite bedroom and shared kitchen facilities. • Supported accommodation is provided in Lorn by Blue Triangle Housing Association. • Accommodation may be offered outwith the HMA area that the homeless application was taken due to availability i.e. application taken in Oban and the applicant offered accommodation in Dunoon as there was no accommodation available in Oban. Period Actual FQ1 Commentary 2023/24 FQ2 36 2023/24 FQ3 26 2023/24 FQ4 30 2024/25 FQ1 26 2024/25 FQ2 40 Actual trend line During FQ1, the housing service provided temporary accommodation for 26 new homeless households. B&C: 10 households (1 x Private Sector Property, 6 x Serviced Accommodation, 3 x Bed & Breakfast). H&L: 0 new households. MAKI: 2 household (1 x Bed & Breakfast, 1 x Serviced Accommodation). OLI: 14 households (1 x Registered Social Landlord, 4 x Private Sector Property, 1 x Serviced Accommodation, 4 x Supported Accommodation, 4 x Bed & Breakfast). Please note: • The Registered Social Landlord and Private Rented Sector properties are leased by the Council and sub-let to homeless households as temporary accommodation. • Serviced Accommodation is available in Cowal and Helensburgh and is for single people providing an en-suite bedroom and shared kitchen facilities. • Supported accommodation is provided in Lorn by Blue Triangle Housing Association. • Accommodation may be offered outwith the HMA area that the homeless application was taken due to availability i.e. application taken in Oban and the applicant offered accommodation in Dunoon as there was no accommodation available in Oban. Corporate Outcome - Our economy is diverse and thriving COI - Number of new homeless applicants who required temporary accommodation this period Responsible Person: Morven Macintyre This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 shows the number of applicants has increased since the last reporting period. 21
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 20.0% 10.5% -9.5% Red - Actual below Target From the 49 tender/quick quote contract awards during FQ2, 57 suppliers were successful, 6 of which were local suppliers. However, only 12 received local bids. The nature of the types of contracts awarded can impact on submission of local bidders. Of the 12 contracts, 6 were awarded to local suppliers (50.0%) with an estimated total contract value of £140k. Period Actual FQ1 Commentary 2023/24 FQ2 26.5% 2023/24 FQ3 27.8% 2023/24 FQ4 14.3% 2024/25 FQ1 36.0% 2024/25 FQ2 10.5% COI - Maintain the percentage of local suppliers that benefit from the award of contracts via the procurement portal Responsible Person: Anne MacColl-Smith This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 is lower than the target and performance has decreased since the last reporting period. Actual trend line FQ1 – 36.0% (an increase from previous quarter 14.3%). From the 24 contracts awarded, 11 local suppliers submitted a bid, 9 of which were successful (81.8%) with an estimated contract value of £10.1m. The Procurement, Commercial and Contract Management Team will continue to support local suppliers by providing useful information on the Council's website. Corporate Outcome - Our economy is diverse and thriving 22
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B No Target 31 N/A N/A We have been working closely with our suppliers to deliver additional social, economic and environmental value to our society. 31 Community Benefits have been achieved through Contract Management, Contract Awards and the Request List during Q1 & Q2 2024/25. Period Actual FQ1 Commentary 2023/24 FQ2 37 2023/24 FQ3 - 2023/24 FQ4 37 2024/25 FQ1 - 2024/25 FQ2 31 Actual trend line The next report will be due in October 2024. Corporate Outcome - Our economy is diverse and thriving COI - Increase the number of community benefits that are delivered through contracts we award locally Responsible Person: Anne MacColl-Smith This indicator is a Corporate Outcome Indicator that is reported in FQ2 and FQ4. The performance presented is Council-wide only. This indicator for FQ2 shows the number of community benefits has decreased since the last reporting period. 23
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L 75% 93% 18% Green - Actual exceeds Target Summer months, number of faults are lower still. We also have introduced the remote working tablets. Our electrician for Helensburgh has been covering other areas, whilst our electrician on the west has been on pre-planned annual leave and also working on the Isle of Mull Capital Works project. Period Actual FQ1 Commentary 2023/24 FQ2 29% 2023/24 FQ3 46% 2023/24 FQ4 37% 2024/25 FQ1 65% 2024/25 FQ2 93% 2024/25 FQ2 A&B 75% 97% 22% Green - Actual exceeds Target Overall introducing the new tablets has had a positive impact on the service, our electricians are working more efficently and effectivly. Summer months also does mean less faults reported by the general public, however that may change in the upcoming winter months. We also have carried out our capital improvements in the Lorn area, and are in the midst of carrying out capital improvements on the Isle of Mull. Period Actual FQ1 Commentary 2023/24 FQ2 43% 2023/24 FQ3 46% 2023/24 FQ4 49% 2024/25 FQ1 93% 2024/25 FQ2 97% This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. Actual trend line Given the summer months, the number of faults reported in FQ1 has reduced, allowing our electricians in all areas to attend and repair the majority of faults within the timescales set out. We have now fully recruited our team of electricians. We are in the process of recruiting a Street Lighting Inspector who will oversee all areas and assist our Team Leader on the ground. This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. Actual trend line Given the summer months, the number of faults reported in FQ1 has reduced, allowing our electrician in this area to attend and repair the majority of faults. We have recently been successful in recruiting for the vacant electricians post within Helensburgh and Lomond, this has allowed an improved response time. Corporate Outcome - We have an infrastructure that supports sustainable growth Percentage of street lighting faults repaired within 10 days Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. 24
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Classification: OFFICIAL# Given the summer months, the number of faults reported in FQ1 has reduced, allowing our electricians in all areas to attend and repair the majority of faults within the timescales set out. We have now fully recruited our team of electricians. We are in the process of recruiting a Street Lighting Inspector who will oversee all areas and assist our Team Leader on the ground. 25
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L No Target 16 N/A N/A There were 16 waste collection complaints received this quarter for the Helensburgh and Lomond area, this is still good given the number of properties serviced and taking into account staff vacancies and sickness absence. Period Actual FQ1 Commentary 2023/24 FQ2 30 2023/24 FQ3 9 2023/24 FQ4 2 2024/25 FQ1 22 2024/25 FQ2 16 2024/25 FQ2 A&B No Target 26 N/A N/A There were only 26 waste collection complaints received this quarter for the whole of the Argyll and Bute Council area. Given the number of properties serviced and the various waste collected over the summer months this is a very good level of service. Period Actual FQ1 Commentary 2023/24 FQ2 101 2023/24 FQ3 18 2023/24 FQ4 7 2024/25 FQ1 38 2024/25 FQ2 26 This indicator for FQ2 shows the number of waste collection complaints has decreased since the last reporting period. Actual trend line A total of 38 waste collection complaints were received this quarter for the whole of Argyll and Bute. This is an excellent level of service given the number of properties serviced and the various waste collected. Any complaints received are acted on timeously by the administration staff and waste collection staff. Actual trend line The Helensburgh and Lomond area received 22 waste collection complaints this quarter, this is still a very good level of service given the number of properties serviced and the varied waste that is collected, domestic, recycling, glass and food. This indicator for FQ2 shows the number of waste collection complaints has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth Number of waste collection complaints Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. 26
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Classification: OFFICIAL# A total of 38 waste collection complaints were received this quarter for the whole of Argyll and Bute. This is an excellent level of service given the number of properties serviced and the various waste collected. Any complaints received are acted on timeously by the administration staff and waste collection staff. 27
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 45.0% 70.5% 25.5% Green - Actual exceeds Target 70.5% recycling, composting and recovery (45.2% recycling/composting plus 25.3% recovery). Exceeds target due to increases in recycling and recovery. For example, a significant amount of over 1000 tonnes of stockpiled rubble at Renewi's Moleigh Waste and Recycling Facility was processed into materials for hardstanding at the site during the quarter. There was also slight tonnage increases in recycling of wood, blue bin materials and glass during the quarter. Recovery continues to improve compared to 2023 with the Helensburgh and Lomond general waste no longer going to landfill and instead going for refuse derived fuel (RDF)/energy from waste (EFW). Period Actual FQ1 Commentary 2023/24 FQ2 59.8% 2023/24 FQ3 49.0% 2023/24 FQ4 74.0% 2024/25 FQ1 68.4% 2024/25 FQ2 70.5% 2024/25 FQ2 Renewi No Target 61.3% N/A N/A 61.3% recycling, composting and recovery (44.3% recycling/composting plus 17.0% recovery). Increased recycling during the quarter mainly due to over 1000 tonnes of stockpiled rubble at Renewi's Moleigh Waste and Recycling Facility being processed into materials for hardstanding at the site. There was also slight tonnage increase in blue bin recycling during the quarter. Period Actual FQ1 Commentary 2023/24 FQ2 68.7% 2023/24 FQ3 55.3% 2023/24 FQ4 66.5% 2024/25 FQ1 56.2% 2024/25 FQ2 61.3% Actual trend line 56.2% recycling, composting and recovery during the quarter (40.2% recycling/composting plus 16% recovery). Recovery levels back to normal in this quarter after previous time limited trial by Renewi ended whereby during the trial some general waste from their sites was sent for energy from waste (EFW). Actual trend line 68.4% recycling, composting and recovery during the quarter (40.9% recycling/composting plus 27.5% recovery). Figure is high mainly due to significant recovery from Helensburgh and Lomond’s general waste which now all goes for refuse derived fuel (RDF)/energy from waste (EFW) instead of being landfilled. This indicator for FQ2 shows the percentage of waste recycled has increased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Percentage of waste recycled, composted and recovered Responsible Person: John Blake This indicator is reported quarterly. The performance presented is by Council-wide service provision. This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. 28
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Classification: OFFICIAL# 56.2% recycling, composting and recovery during the quarter (40.2% recycling/composting plus 16% recovery). Recovery levels back to normal in this quarter after previous time limited trial by Renewi ended whereby during the trial some general waste from their sites was sent for energy from waste (EFW). 29
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 Islands No Target 51.8%% N/A N/A 51.8% recycling, composting and recovery (43.5% recycling/composting plus 8.2% recovery). There was slight tonnage increases in recycling of wood, blue bin materials and glass during the quarter. Recovery continues to improve compared to 2023 with the Tiree/Coll general waste no longer going to landfill and instead going for refuse derived fuel (RDF)/energy from waste (EFW). Period Actual FQ1 Commentary 2023/24 FQ2 35.6% 2023/24 FQ3 34.2% 2023/24 FQ4 41.5% 2024/25 FQ1 45.8% 2024/25 FQ2 51.8%% 2024/25 FQ2 H&L No Target 100.0% N/A N/A 100% recycling, composting and recovery (48% recycling/composting plus 52% recovery). There was slight tonnage increases in recycling of wood, blue bin materials and glass during the quarter. Recovery continues to be high compared to 2023 with the Helensburgh and Lomond general waste no longer going to landfill and instead going for refuse derived fuel (RDF)/energy from waste (EFW). Period Actual FQ1 Commentary 2023/24 FQ2 41.6% 2023/24 FQ3 41.5% 2023/24 FQ4 100.0% 2024/25 FQ1 100.0% 2024/25 FQ2 100.0% Actual trend line 100% recycling, composting and recovery during the quarter (44.9% recycling/composting plus 55.1% recovery). Figure is high mainly due to significant recovery from Helensburgh and Lomond’s general waste which now all goes for refuse derived fuel (RDF)/energy from waste (EFW) instead of being landfilled. Recycling and composting was also higher than similar quarter in FQ1 last year mainly due to increased wood recycling and green garden waste composting from these segregated waste streams via the Blackhill Recycling and Civic Amenity Site (Helensburgh). Actual trend line 45.8% recycling, composting and recovery during the quarter (32.8% recycling/composting plus 13% recovery). Increase is due to more recovery because Tiree/Coll general waste goes to same contractor as Helensburgh and Lomond. The Tiree/Coll general waste therefore is no longer landfilled and instead goes for refuse derived fuel (RDF)/energy from waste (EFW), which is classed as recovery. This indicator for FQ2 shows the percentage of waste recycled has remained the same since the last reporting period. This indicator for FQ2 shows the percentage of waste recycled has increased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Percentage of waste recycled, composted and recovered Responsible Person: John Blake This indicator is reported quarterly. The performance presented is by Council-wide service provision. 30
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Classification: OFFICIAL# 100% recycling, composting and recovery during the quarter (44.9% recycling/composting plus 55.1% recovery). Figure is high mainly due to significant recovery from Helensburgh and Lomond’s general waste which now all goes for refuse derived fuel (RDF)/energy from waste (EFW) instead of being landfilled. Recycling and composting was also higher than similar quarter in FQ1 last year mainly due to increased wood recycling and green garden waste composting from these segregated waste streams via the Blackhill Recycling and Civic Amenity Site (Helensburgh). 31
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 5,850 3,225 -2,625 Green - Actual below Target Well within target partly due to increased recycling during the quarter e.g. rubble, wood, glass and blue bin recycling. A significant factor also is that the Helensburgh and Lomond general waste now goes for refuse derived fuel (RDF)/energy from waste (EFW) instead of going to landfill (which it was in 2023). Period Target Actual FQ1 Commentary 2023/24 FQ2 5,550 5,510 2023/24 FQ3 5,100 4,253 2023/24 FQ4 5,000 2,567 2024/25 FQ1 5,850 2,567 2024/25 FQ2 5,550 3,225 Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Number of tonnes of waste sent to landfill Responsible Person: John Blake This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 is lower than the target (lowest is best). Actual trend line Biodegradable municipal waste to landfill figure is well within target mainly due to significant recovery from Helensburgh and Lomond’s general waste which now all goes for refuse derived fuel (RDF)/energy from waste (EFW) instead of being landfilled. New waste disposal contractors have been appointed to deal with the general waste from the Helensburgh and Lomond area following the closure of Barr Environmental operations. 32
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L 73 87 14 Green - Actual exceeds Target The Helensburgh and Lomond street cleanliness figure remains high at 87 overall for the months of July, August and September. Period Actual FQ1 Commentary 2023/24 FQ2 87 2023/24 FQ3 89 2023/24 FQ4 89 2024/25 FQ1 89 2024/25 FQ2 87 2024/25 FQ2 A&B 73 85 12 Green - Actual exceeds Target For the months of July, August and September the overall figure for street cleanliness within Argyll and Bute is sitting at 85, this is a very good level of service provided by the teams on both the mainland and the Islands. Period Actual FQ1 Commentary 2023/24 FQ2 83 2023/24 FQ3 85 2023/24 FQ4 83 2024/25 FQ1 84 2024/25 FQ2 85 Actual trend line All areas in Argyll and Bute have again this quarter well exceeded the target LEAMS figure, showing a very good level of street cleanliness. This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. Actual trend line Helensburgh and Lomond have again this quarter well exceed the street cleanliness target. This indicator for FQ2 exceeds the target however performance has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - LEAMS (Local Environment Audit and Management System) Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. 33
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Classification: OFFICIAL# All areas in Argyll and Bute have again this quarter well exceeded the target LEAMS figure, showing a very good level of street cleanliness. 34
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L No Target 1.66 N/A N/A Work days lost has increased by 0.23 of a day on the same quarter last year and has decreased by 0.04 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. Period Actual FQ1 Commentary 2023/24 FQ2 1.43 2023/24 FQ3 2.26 2023/24 FQ4 2.56 2024/25 FQ1 1.70 2024/25 FQ2 1.66 2024/25 FQ2 A&B No Target 1.77 N/A N/A Work days lost has increased by 0.52 of a day on the same quarter last year and has decreased by 0.37 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. Period Actual FQ1 Commentary 2023/24 FQ2 1.25 2023/24 FQ3 2.82 2023/24 FQ4 2.82 2024/25 FQ1 2.14 2024/25 FQ2 1.77 This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. Actual trend line Work days lost has remained almost the same as the same quarter last year. It has decreased by 0.68 days on the same quarter last year. Most work days have been lost due to Mental Health related absence reasons. This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. Actual trend line Work days lost has increased by 0.15 of a day on the same quarter last year. It has decreased by 0.86 of a day from FQ4. Most work days lost have been due to Mental Health related reasons. Corporate Outcome - Making it happen COI - Teacher sickness absence Responsible Person: Jennifer Crocket (B&C and MAKI) / Wendy Brownlie (H&L and OLI) This indicator is reported quarterly. The performance presented is at area level and Council-wide. 35
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Classification: OFFICIAL# Work days lost has remained almost the same as the same quarter last year. It has decreased by 0.68 days on the same quarter last year. Most work days have been lost due to Mental Health related absence reasons. 36
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 H&L No Target 2.79 N/A N/A Work days lost has decreased by 0.32 of a day on the same quarter last year and has also decreased by 0.43 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. Period Actual FQ1 Commentary 2023/24 FQ2 3.11 2023/24 FQ3 3.24 2023/24 FQ4 3.64 2024/25 FQ1 3.22 2024/25 FQ2 2.79 2024/25 FQ2 A&B No Target 3.43 N/A N/A Work days lost has increased by 0.25 of a day on the same quarter last year and has decreased by 0.42 of a day from the previous quarter. Main work days lost have been due to Mental Health related reasons. Period Actual FQ1 Commentary 2023/24 FQ2 3.18 2023/24 FQ3 3.73 2023/24 FQ4 4.12 2024/25 FQ1 3.85 2024/25 FQ2 3.43 This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. Actual trend line Work days lost has decreased by 0.41 days on the same quarter last year. It has also decreased by 0.42 days on the last quarter. Mental Health related absences account for the largest number of work days lost. This indicator for FQ2 shows the number of sickness absence days has decreased since the last reporting period. Corporate Outcome - Making it happen COI - LGE staff (including non-Teacher) sickness absence Responsible Person: Carolyn Cairns This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line There has been an increase of 0.32 days absence on the same quarter last year. There has been a decrease of 0.27 days on the last quarter. Most work days lost have been due to Mental Health related reasons. 37
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Classification: OFFICIAL# There has been an increase of 0.32 days absence on the same quarter last year. There has been a decrease of 0.27 days on the last quarter. Most work days lost have been due to Mental Health related reasons. 38
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Classification: OFFICIAL# Period Area Target Actual Variance Status FQ2 Commentary 2024/25 FQ2 A&B 70.0% 72.7% 2.7% Green - Actual exceeds Target In FQ2 there were 39,421 customer transactions dealt with by Customer Service Agents (27.3%) and 104,776 were automated or self-service transactions (72.7%) so the 70.0% target was bettered. Period Actual FQ1 Commentary 2023/24 FQ2 72.1% 2023/24 FQ3 72.7% 2023/24 FQ4 70.1% 2024/25 FQ1 71.6% 2024/25 FQ2 72.7% Corporate Outcome - Making it happen COI - Increase the percentage of all self-service automated contacts Responsible Person: Robert Miller This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ2 exceeds the target and performance has increased since the last reporting period. Actual trend line In FQ1 there was 41,574 transactions dealt with by Customer Service Agents (28.4%) and 105,051 automated or self-service transactions (71.6%) so the 70.0% target was exceeded. 39