FQ4 2024-25 H&L Performance Report
Argyll and Bute Council · 10 June 2025
Back to Helensburgh & Lomond Area Committee — 10 June 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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# Indicator Responsible Person Reported Page COI - Maximise distribution of Scottish Welfare Fund Fergus Walker A&B only 3 COI - Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention Lee Roberts A&B only 4 Number of parking penalty notices issued Hugh O'Neill Area 5 Car parking income to date (cumulative) Hugh O'Neill Area 6 - 7 Number of dog fouling complaints Tom Murphy Area 8 COI - Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place Louise Chisholm A&B only 9 COI - Provide quality meals within cost margins to all pupils Christine Boyle A&B only 10 Maximise the percentage of 16-19 year olds participating in education, training or employment Jennifer Crocket Area 11 2024/25 FQ4 Helensburgh and Lomond Performance Report The information presented is a summary of the agreed measures. Unless stated otherwise, performance is presented at both Area and Council-wide levels. The measure shows the performance against target for the current previous three reporting periods with an explanation of performance trend. Where appropriate a trend line has been added to illustrate movement in 'Actual' over the reporting period. Corporate Outcome: People live active, healthier and happier lives Corporate Outcome: People live in safer and stronger communities Corporate Outcome: Children and young people have the best possible start Corporate Outcome: Education, skills and training maximises opportunities for all
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# Indicator Responsible Person Reported Page Number of affordable social sector new builds completed per annum Kelly Ferns Area 12 Percentage of pre-planning application enquiries processed within 20 working days Peter Bain Area 13 - 14 Average number of weeks to determine householder planning applications Peter Bain Area 15 - 16 COI - Number of new homeless applicants who required temporary accommodation this period Morven Macintyre A&B only 17 COI - Maintain the percentage of local suppliers that benefit from the award of contracts via the procurement portal Anne MacColl-Smith A&B only 18 COI - Increase the number of community benefits that are delivered through contracts we award locally Anne MacColl-Smith A&B only 19 Percentage of street lighting faults repaired within 10 days Tom Murphy Area 20 Number of waste collection complaints Tom Murphy Area 21 COI (part) - Percentage of waste recycled, composted and recovered John Blake Area 22 - 23 COI - Number of tonnes of waste sent to landfill John Blake A&B only 24 COI - LEAMS (Local Environment Audit and Management System) Tom Murphy Area 25 COI - Teacher sickness absence Jennifer Crocket (B&C and MAKI) Wendy Brownlie (H&L and OLI) Area 26 COI - LGE staff (including non-Teacher) sickness absence Carolyn Cairns Area 27 COI - Increase the percentage of all self-service automated contacts Robert Miller A&B only 28 Corporate Outcome: We have an infrastructure that supports sustainable growth Corporate Outcome: Making it happen Corporate Outcome: Our economy is diverse and thriving
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 95.3% 78.0% -17.3% Red - Actual below Target As at 31 March 2025, our expenditure for the year stands at £549,136. This represents an underspend of £159,148 of our budgeted profiled amount. Comparing 2024/25 to 2023/24 we received 357 less applications for support and spend was £113,014 less. This decline is part of a broader trend observed across Scotland. Recent statistics up to September 2024 indicate a general decrease in both applications and spending on SWF, encompassing both Crisis Grants and Community Care Grants. Period Actual FQ3 Commentary 2023/24 FQ4 128.6% 2024/25 FQ1 94.0% 2024/25 FQ2 72.9% 2024/25 FQ3 79.7% 2024/25 FQ4 78.0% Corporate Outcome - People live active, healthier and happier lives COI - Maximise distribution of Scottish Welfare Fund Responsible Person: Fergus Walker This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 is lower than the target and performance has decreased since the last reporting period. Actual trend line As at 31 December 2024 , our expenditure stands at £423,302. This represents an underspend of £107,914 of our budgeted profiled amount. To date the number of applications is down by 10% compared to the same period last year, however the average award amount has increased by almost £50. As in previous years we expect an increase in both applications and awards in the final quarter of this year. 3
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 100% 100% 0% Green - Actual meets Target This is a voluntary survey with no obligation for clients to respond either in full or in part. It is also common for incomplete returns to be received. In FQ4 2024/25, 11 survey forms were distributed to clients. 10 were returned. Of these 10 returns, 7 responded to the question relating to being better able to deal with their financial problems. Of these 7 respondents, 7 responded positively, whilst 0 responded negatively. Accordingly, 100% of clients that responded were positive about their experience i.e. no negative comments or responses were reported. Period Actual FQ3 Commentary 2023/24 FQ4 100% 2024/25 FQ1 100% 2024/25 FQ2 100% 2024/25 FQ3 100% 2024/25 FQ4 100% Corporate Outcome - People live active, healthier and happier lives COI - Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention Responsible Person: Lee Roberts This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 meets the target with no change in performance since the last reporting period. Actual trend line This is a voluntary survey with no obligation for clients to respond either in full or in part. It is also common for incomplete returns to be received. In FQ3 2024/25, 17 survey forms were distributed to clients. 9 were returned. Of these 9 returns, 8 responded to the question relating to being better able to deal with their financial problems. Of these 8 respondents, 8 responded positively, whilst 0 responded negatively. Accordingly, 100% of clients that responded were positive about their experience i.e. no negative comments or responses were reported. 4
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L No Target 401 N/A N/A One member of team left and one new Amenity Warden recruited and going through training for some of quarter. Lining began in Helensburgh Town Centre Restricted Parking Zone but not completed. Transport (Scotland) Act prohibitions (pavement parking, dropped kerb & double parking) enforcement began on March 3rd. Period Actual FQ3 Commentary 2023/24 FQ4 468 2024/25 FQ1 896 2024/25 FQ2 1,426 2024/25 FQ3 296 2024/25 FQ4 401 2024/25 FQ4 A&B No Target 1,253 N/A N/A Recruitment and training of two new Amenity Wardens has resulted in them beginning enforcement through the quarter in MAKI & H&L, tempered by loss of Warden in H&L area. Transport (Scotland) Act prohibitions (pavement parking, dropped kerb & double parking) enforcement began on March 3rd. Period Actual FQ3 Commentary 2023/24 FQ4 1,196 2024/25 FQ1 1,763 2024/25 FQ2 2,302 2024/25 FQ3 968 2024/25 FQ4 1,253 Corporate Outcome - People live in safer and stronger communities Number of parking penalty notices issued Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 shows the number of parking penalty notices has increased since the last reporting period. Actual trend line Decrease on previous FQ3 but within general range. This indicator for FQ4 shows the number of parking penalty notices has increased since the last reporting period. Actual trend line Down compared to previous FQ3, however, this may be down to locals and visitors becoming used to the Luss Traffic Reuglation Order (as it beds in) or the generally poor weather. 5
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L £207,892 £209,807 £1,915 Green - Actual exceeds Target Over-recovery for the full year. This is almost wholly due to the income at Arrocahr and Luss. Period Target Actual FQ3 Commentary 2023/24 FQ4 £128,769 £202,533 2024/25 FQ1 £52,925 £51,862 2024/25 FQ2 £126,440 £135,724 2024/25 FQ3 £170,198 £184,344 2024/25 FQ4 £207,892 £209,807 £7,442 £17,285 £482 £34 £5 £215 £25,463 This indicator for FQ4 shows the cumulative amount of income has exceeded the cumulative target. Actual trend line There is no trend as this data is cumulative as of FQ1 each financial year. Income exceeds target. Corporate Outcome - People live in safer and stronger communities Car parking income to date (cumulative) Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. Income Collected During FQ4 Arrochar Luss, Lomond Sinclair Street, Helensburgh Maitland Street, Helensburgh Pier, Helensburgh H&L Total 6
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# Period Area Target Actual Variance Status FQ3 Commentary 2024/25 FQ4 A&B £963,049 £1,011,360 £48,311 Green - Actual exceeds Target Income has exceeded forecast. This may be due to focussed enforcement within the areas by the wardens, including the two new wardens, in combination of the new machines allowing multiple payment modes. Period Target Actual FQ3 Commentary 2023/24 FQ4 £968,262 £937,090 2024/25 FQ1 £289,219 £247,216 2024/25 FQ2 £373,922 £391,990 2024/25 FQ3 £237,910 £248,502 2024/25 FQ4 £963,049 £1,011,360 Corporate Outcome - People live in safer and stronger communities Car parking income to date (cumulative) Green - Actual exceeds Target Actual trend line There is no trend as this data is cumulative as of FQ1 each financial year. An increase in income but generally on track with targets. Responsible Person: Hugh O'Neill This indicator is reported quarterly. The performance presented is at area level and Council-wide. 7
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L No Target 11 N/A N/A 11 dog fouling complaints were received for the the Helensburgh and Lomond area over the months of January, February and March Period Actual FQ3 Commentary 2023/24 FQ4 8 2024/25 FQ1 10 2024/25 FQ2 5 2024/25 FQ3 8 2024/25 FQ4 11 2024/25 FQ4 A&B No Target 75 N/A N/A Unfortunately the number of dog fouling complaints has risen this quarter with 75 received in total. It is hoped that over the next quarter this number will fall. The Warden service will, when time allows. continue to monitor. Period Actual FQ3 Commentary 2023/24 FQ4 65 2024/25 FQ1 57 2024/25 FQ2 33 2024/25 FQ3 65 2024/25 FQ4 75 Corporate Outcome - People live in safer and stronger communities Number of dog fouling complaints Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 shows the number of dog fouling complaints has increased since the last reporting period. Actual trend line A total of 65 dog fouling complaints were received for the whole of Argyll and Bute this quarter. This may seem high, however it has been found that dog fouling can be seasonal with spikes in dark nights and dark mornings with a lot of dog walkers refraining from walking their dogs off the beaten tracks in the winter months. The warden service will continue to monitor as and when time allows. This indicator for FQ4 shows the number of dog fouling complaints has increased since the last reporting period. Actual trend line There were a total of 8 dog fouling complaints this quarter for the Helensburgh and Lomond area. 8
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Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 100% 100% 0% Green - Actual meets Target Each care experienced child and young person (CECYP) enrolled in an authority school has tracking and monitoring in place via our education management system, known as Seemis. Data collected includes attendance, exclusions, progress and attainment and wellbeing information. We work alongside schools and partner agencies to ensure care experienced status is accurate, ensuring our CECYP have additional supports in place via the Virtual School and wider agencies as appropriate. Our bespoke care experience application which will further enhance our monitoring for our CECYP is currently in the final stage before testing phase begins. We continue to work with partner agencies and other local authorities to support CECYP hosted out with Argyll and Bute. Period Actual FQ3 Commentary 2023/24 FQ4 100% 2024/25 FQ1 100% 2024/25 FQ2 100% 2024/25 FQ3 100% 2024/25 FQ4 100% Actual trend line Each care experienced child and young person (CECYP) enrolled in an authority school has tracking and monitoring plans in place via our education management information system known as Seemis. Data collated includes attendance, exclusion, progress and attainment and wellbeing information. We are continouosly working alongside schools and partner agencies to ensure the CE status is accurately reflected. Enhanced reporting and scrutinising of data, alongside greater awarness of our CECYP, has led to earlier and positive intervention. This is evidenced through our attainment data which shows a reduced learning gap between CE and non-CE learners since 2021 -22 (with both cohorts showing increased attainment). We continue to work with partner agencies to support cross authority tracking and monitoring to support CECYP hosted out with Argyll and Bute. Corporate Outcome - Children and young people have the best possible start COI - Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place Responsible Person: Louise Lawson This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 meets the target with no change in performance since the last reporting period. 9
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B +/-5.00% -2% -3% Green - Actual exceeds Target We will continue to monitor schools that are not achieving the +/- 5% target. B&C 3.93%, H&L -4.48%, MAKI -7.51%, OLI 1.09%) Period Actual FQ3 Commentary 2023/24 FQ4 -3.44% 2024/25 FQ1 0.48% 2024/25 FQ2 -1.37% 2024/25 FQ3 0.14% 2024/25 FQ2 -2.25% Corporate Outcome - Children and young people have the best possible start COI - Provide quality meals within cost margins to all pupils Responsible Person: Christine Boyle This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 within the +/-5.00% variance however performance has decreased since the last reporting period. Actual trend line We continue to monitor schools that are not achieving the +/- 5% target. B&C 6.21, H&L -3.88%, MAKI -4.58%, OLI 1.68% 10
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L 94.00% 92.50% -1.50% Red - Actual below Target As of 11th April 2025 the participation figure (16–19-year-olds in employment, training or education) in Helensburgh and Lomond was 919 young people, which equates to 92.50%. This is 1.5% below the target and 1.8% below the annual Argyll and Bute participation figure of 94.3% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 92.50% for FQ4 of 2024/25 is a decrease of 0.98% on the participation figure for FQ3 of 2024/25, but represents and increase of 0.13% on the FQ4 figure from 2023/24. Period Actual FQ3 Commentary 2023/24 FQ4 92.37% 2024/25 FQ1 94.16% 2024/25 FQ2 95.17% 2024/25 FQ3 93.48% 2024/25 FQ4 92.50% 2024/25 FQ4 A&B 94.00% 93.50% -0.50% Red - Actual below Target As of 11th April 2025 the participation figure (16–19-year-olds in employment, training or education) across the whole of Argyll and Bute was 3408 young people, which equates to 93.50%. This is 0.5% below the target and 0.8% below the annual Argyll and Bute participation figure of 94.3% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 93.50% for FQ4 of 2024/25 is a decrease of 0.69% on the participation figure for FQ3 of 2024/25. Period Actual FQ3 Commentary 2023/24 FQ4 93.59% 2024/25 FQ1 94.99% 2024/25 FQ2 95.80% 2024/25 FQ3 94.19% 2024/25 FQ4 93.50% This indicator for FQ4 is lower than the target and performance has decreased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Maximise the percentage of 16-19 year olds participating in education, training or employment Responsible Person: Jennifer Crocket This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line As of 3rd February 2025 the participation figure (16–19-year-olds in employment, training or education) across the whole of Argyll and Bute was 3921 young people, which equates to 94.19%. This is 0.19% above the target and 0.11% below the annual Argyll and Bute participation figure of 94.3% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 94.19% for FQ3 of 2024/25 is a decrease of 1.61% on the participation figure for FQ2 of 2024/25. This indicator for FQ4 is lower than the target and performance has decreased since the last reporting period. Actual trend line As of 3rd February 2025 the participation figure (16–19-year-olds in employment, training or education) in Helensburgh and Lomond was 1075 young people, which equates to 93.48%. This is 0.52% below the target and 0.82% below the annual Argyll and Bute participation figure of 94.3% which was released by Skills Development Scotland at the end of August 2024. The participation figure of 93.48% for FQ3 of 2024/25 is a decrease of 1.69% on the participation figure for FQ2 of 2024/25. 11
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L 0 0 0 Green - Actual meets Target There were no completions in H&L in FQ4. Period Actual FQ3 Commentary 2023/24 FQ4 0 2024/25 FQ1 12 2024/25 FQ2 0 2024/25 FQ3 0 2024/25 FQ4 0 2024/25 FQ4 A&B 1 1 0 Green - Actual meets Target There was no Strategic Housing Investment Plan (SHIP) completions in FQ4, however West Highland Housing Association (WHHA) concluded on new supply open market purchase in Kilmelford which increases supply of affordable housing. There has been delays to West Highland Housing Association developments at Port Charlotte (phase 1) and Imerval (Phase 5) on Islay due to issues with bringing hot tar to the Island to complete roads, bad weather, ferry disruption and issues with Scottish Southern Energy Networks. Period Actual FQ3 Commentary 2023/24 FQ4 0 2024/25 FQ1 12 2024/25 FQ2 26 2024/25 FQ3 6 2024/25 FQ4 1 Corporate Outcome - Our economy is diverse and thriving This indicator for FQ4 meets the target with no change in performance since the last reporting period. Actual trend line There were no completions in H&L in FQ3. Number of affordable social sector new builds completed per annum Responsible Person: Kelly Ferns This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 meets the target however performance has decreased since the last reporting period. Actual trend line Fyne Homes completed 6 x 3 bed general needs properties at Baddens, Lochgilphead in FQ3 12
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L 75.0% 41.0% -34.0% Red - Actual below Target Performance across the Development Management Service is still being recovered and impacted upon by the management of a significant backlog of casework. Overall output and performance across the service is improving as staff resource issues have been resolved. However, timeliness measures continue to be adversely impacted through the prioritisation of older statutory 'legacy' casework for determination. The target for the handling of pre-application enquiries has been set to 30 days although this change has not yet been reflected in the format of corporate reporting. During FQ4 17 pre-applications were responded to within Helensburgh and Lomond. 7 responses (41%) were issued within 20 days; 8 responses (47%) were issued within the revised target of 30 days. It is acknowledged that performance is still significantly below target on this measure but is expected to improve as casework pressure on available staff resource from 'legacy' items decreases over time. Period Actual FQ3 Commentary 2023/24 FQ4 31.3% 2024/25 FQ1 50.0% 2024/25 FQ2 40.0% 2024/25 FQ3 13.6% 2024/25 FQ4 41.0% This indicator for FQ4 is lower than the target however performance has increased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line Performance across the Development Management Service is still being recovered and impacted upon by the management of a significant backlog of casework. Overall output and performance across the Service is improving as staff resource issues have been resolved, however timeliness measures continue to be adversely impacted through the prioritisation of older statutory 'legacy' casework for determination. In order to assist with managing customer expectations the target response period has been temporarily extended to 6 weeks. There continues to be a backlog of pre-application enquiries within the B&C team which is impacting upon performance although many of the open enquiries are in fact progressing with ongoing dialogue. During FQ3 22 pre-apps were closed in H&L. During FQ3 the BCHL team's pre-app volume throughout increased, with a 118% turnover reported. Working through a backlog of pre-apps inevitably means that the overall percentage turned around in 20 working days will be impacted. Of the 22 pre-apps closed, 19 were from the backlog of cases. 13
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 75.0% 58.5% -16.5% Red - Actual below Target Performance across the Development Management Service is still being recovered and impacted upon by the management of a significant backlog of casework. Overall output and performance across the service is improving as staff resource issues have been resolved. However, timeliness measures continue to be adversely impacted through the prioritisation of older statutory 'legacy' casework for determination. The target for the handling of pre-application enquiries has been set to 30 days although this change has not yet been reflected in the format of corporate reporting. During FQ4 118 pre-applications were responded to across Argyll and Bute. 69 responses (58.5%) were issued within 20 days; 75 responses (64.1%) were issued within the revised target of 30 days. Period Actual FQ3 Commentary 2023/24 FQ4 55.0% 2024/25 FQ1 49.5% 2024/25 FQ2 49.2% 2024/25 FQ3 48.3% 2024/25 FQ4 58.5% Actual trend line Performance across the Development Management Service is still being recovered and impacted upon by the management of a significant backlog of casework. Overall output and performance across the Service is improving as staff resource issues have been resolved, however timeliness measures continue to be adversely impacted through the prioritisation of older statutory 'legacy' casework for determination. In order to assist with managing customer expectations the target response period has been temporarily extended to 6 weeks. There continues to be a backlog of pre-application enquiries within the BCHL team which is impacting upon overall Service performance although many of the open enquiries are in fact progressing with ongoing dialogue. During FQ3 123 pre-apps were closed aross ABC. Please find links below for supplementary information on performance in this area: PPSL Committee - Development Management Performance Update: https://www.argyll- bute.gov.uk/moderngov/documents/s215679/DM%20Performance%20Update%202024-25%20FQ3%20PB%2010.01.2025.pdf Appendix 1: https://www.argyll- bute.gov.uk/moderngov/documents/s215680/Appendix%201%20DM%20Performance%20Update%20FQ3%202425.pdf This indicator for FQ4 is lower than the target however performance has increased since the last reporting period. Corporate Outcome - Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 14
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L 8.0 10.2 2.2 Red - Actual exceeds Target Performance across the Development Management Service has been impacted by a significant backlog of casework. Whilst issues relating to staff resource availability have been resolved and output has significantly improved it is highlighted that KPI's measuring average time taken remain adversely affected by the resolution of increasing volumes of 'legacy' casework. The Council's target for 'householder' applications has been revised to 10 weeks although this is not yet reflected in the format of corporate reports. During FQ4 only a handful of 'householder' 'legacy' items remained, this has resulted in a general improvement across this particular performance measure. During FQ4 16 'householder' applications were determined in Helensburgh and Lomond and including 1 'legacy' item and is reflected in the significant improvement in performance reported for this period. Excluding 'legacy' items, the remaining 15 'householder' applications were determined in an average time of 7.5 weeks. Period Actual FQ3 Commentary 2023/24 FQ4 21.6 2024/25 FQ1 18.2 2024/25 FQ2 27.8 2024/25 FQ3 12.9 2024/25 FQ4 10.2 This indicator for FQ4 exceeds the target however performance has increased since the last reporting period. Actual trend line Performance across the Development Management Service has been impacted by a significant backlog of casework. Whilst issues relating to staff resource availability have been resolved and output has significantly improved it is highlighted that KPI's measuring average time taken are adversely affected by the resolution of increasing volumes of 'legacy' casework which significantly skew reporting, particularly at area level where this relates to a small number of applications. During FQ3 25 'householder' applications were determined in H&L; these included 2 'legacy' items. Excluding the'legacy' items, the average time taken to determine the other 23 applications was 10.5 weeks. Corporate Outcome - Our economy is diverse and thriving Average number of weeks to determine householder planning applications Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. 15
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 8.0 14.2 6.2 Red - Actual exceeds Target Performance across the Development Management Service has been impacted by a significant backlog of casework. Whilst issues relating to staff resource availability have been resolved and output has significantly improved it is highlighted that KPI's measuring average time taken remain adversely affected by the resolution of increasing volumes of 'legacy' casework. The Council's target for 'householder' applications has been revised to 10 weeks although this is not yet reflected in the format of corporate reports. During FQ4 only a handful of 'householder' 'legacy' items remained, this has resulted in a general improvement across this particular performance measure. During FQ4 68 'householder' applications were determined across Argyll and Bute including 8 'legacy' items and is reflected in the significant improvement in performance reported for this period. Excluding 'legacy' items, the remaining 60 applications were determined within an average time of 9.9 weeks. Period Actual FQ3 Commentary 2023/24 FQ4 20.0 2024/25 FQ1 16.1 2024/25 FQ2 26.1 2024/25 FQ3 15.9 2024/25 FQ4 14.2 Corporate Outcome - Our economy is diverse and thriving Responsible Person: Peter Bain This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 exceeds the target however performance has increased since the last reporting period. Actual trend line Performance across the Development Management Service has been impacted by a significant backlog of casework. Whilst issues relating to staff resource availability have been resolved and output has significantly improved it is highlighted that KPI's measuring average time taken are adversely affected by the resolution of increasing volumes of 'legacy' casework which significantly skew reporting, particularly at area level where this relates to a small number of applications. During FQ3 60 'householder' applications were determined across all of ABC; these included 7 'legacy' items. Excluding the'legacy' items the average time taken to determine the other 53 applications was 10.2 weeks. Please find links below for supplementary information on performance in this area: PPSL Committee - Development Management Performance Update: https://www.argyll- bute.gov.uk/moderngov/documents/s215679/DM%20Performance%20Update%202024-25%20FQ3%20PB%2010.01.2025.pdf Appendix 1: https://www.argyll- bute.gov.uk/moderngov/documents/s215680/Appendix%201%20DM%20Performance%20Update%20FQ3%202425.pdf Average number of weeks to determine householder planning applications 16
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B No Target 30 N/A N/A During FQ4, the housing service took 108 homeless applications and provided temporary accommodation for 30 new homeless households. B&C: Out of 28 Homeless Applications, 10 new households went in to temporary accommodation (4 x Serviced Accommodation, 4 x Bed & Breakfast, 2 Private Sector Lease). H&L: Out of 30 Applications, 8 new households went in to temporary accommodation (1 x Serviced Accommodation, 7 x Bed & Breakfast). MAKI: Out of 31 Homeless Applications, 4 new households went in to temporary accommodation (4 x Private Sector Lease). OLI: Out of 19 Homeless Applications, 8 new households went in to temporary accommodation (3 x Supported Accommodation, 1 x Private Sector Lease, 1 x Registered Social Landlord, 3 x Bed & Breakfast). Period Actual FQ3 Commentary 2023/24 FQ4 30 2024/25 FQ1 26 2024/25 FQ2 40 2024/25 FQ3 27 2024/25 FQ4 30 Corporate Outcome - Our economy is diverse and thriving COI - Number of new homeless applicants who required temporary accommodation this period Responsible Person: Morven Macintyre This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 shows the number of applicants has increased since the last reporting period. Actual trend line During FQ3, the housing service took 90 homeless applications and provided temporary accommodation for 27 new homeless households. B&C: Out of 25 Homeless Applications, 8 new households went in to temporary accommodation (4 x Serviced Accommodation, 4 x Bed & Breakfast). H&L: Out of 22 Homeless Applications, 8 new households went in to temporary accommodation (4 x Serviced Accommodation, 2 x Bed & Breakfast, 1 x Private Sector Lease, 1 x Council Retained). MAKI: Out of 23 Homeless Applications, 7 new household went in to temporary accommodation (3 x Private Sector Lease, 4 x Bed & Breakfast). OLI: Out of 20 Homeless Applications, 4 new households went in to temporary accommodation (3 x Supported Accommodation, 1 x Serviced Accommodation). Please note: • The Registered Social Landlord and Private Rented Sector properties are leased by the Council and sub-let to homeless households as temporary accommodation. • Serviced Accommodation is available in Cowal and Helensburgh and is for single people providing an en-suite bedroom and shared kitchen facilities. • Supported accommodation is provided in Lorn by Blue Triangle Housing Association. • Emergency accommodation may on occasion be provided out with the location of the original presentation due to the pressure on the availability of temporary accommodation 0 17
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 20.0% 15.2% -4.8% Red - Actual below Target FQ4 - 15.2%. There were 66 tender/quick quote contract awards during FQ4. 10 were awarded to local suppliers, with a total estimated value of £78k. From the 66 awards, only 15 received local bids. The nature of the types of contracts awarded can impact on submission of local bidders. The % of tenders won by a local supplier, where a local supplier placed a bid during FQ4 was 66.7%. Period Actual FQ3 Commentary 2023/24 FQ4 14.3% 2024/25 FQ1 36.0% 2024/25 FQ2 10.5% 2024/25 FQ3 23.6% 2024/25 FQ4 15.2% COI - Maintain the percentage of local suppliers that benefit from the award of contracts via the procurement portal Responsible Person: Anne MacColl-Smith This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 is lower than the target and performance has decreased since the last reporting period. Actual trend line From the 44 tender/quick quote contract awards during FQ3, 55 suppliers were successful, 13 of which were local suppliers. However, only 18 received local bids. The nature of the types of contracts awarded can impact on submission of local bidders. Of the 18 contracts, 13 were awarded to local suppliers (72.2%) with an estimated total contract value of £9.6m. The Procurement, Commercial and Contract Management Team will continue to support local suppliers by providing useful information on the Council's website. Corporate Outcome - Our economy is diverse and thriving 18
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B No Target TBA N/A N/A The number of achieved community benefits during FQ3 and FQ4 is currently being gathered and data should be available at the end of April 2025. Period Actual FQ3 Commentary 2023/24 FQ4 37 2024/25 FQ1 - 2024/25 FQ2 31 2024/25 FQ3 - 2024/25 FQ4 TBA Actual trend line The next report covering FQ3 & FQ4 2024/25 will be available in April 2025. Corporate Outcome - Our economy is diverse and thriving COI - Increase the number of community benefits that are delivered through contracts we award locally Responsible Person: Anne MacColl-Smith This indicator is a Corporate Outcome Indicator that is reported in FQ2 and FQ4. The performance presented is Council-wide only. This indicator for FQ4 shows the number of community benefits has increased since the last reporting period. 19
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Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L 75% 74% -1% Red - Actual below Target The performance in this area has been affected by the number of power company faults and cabling failures. Faults originally reported as dark lamps that are actually identified as more serious faults requiring civils works, excavation and cabling repairs and often contractor or utility assistance. Period Actual FQ3 Commentary 2023/24 FQ4 37% 2024/25 FQ1 65% 2024/25 FQ2 93% 2024/25 FQ3 71% 2024/25 FQ4 74% 2024/25 FQ4 A&B 75% 92% 17% Green - Actual exceeds Target Performance has improved in 3 of the 4 geographical settings . A number of cable faults and works requiring contractor or power company assistance in Lomond is reflected in this quarters figures . These works take time to program and deliver. All Areas appear to benefiting from the street lighting Capital Program Works which are improving reliability of lighting in areas that were previously experiencing a higher number of faults. Period Actual FQ3 Commentary 2023/24 FQ4 49% 2024/25 FQ1 93% 2024/25 FQ2 97% 2024/25 FQ3 92% 2024/25 FQ4 92% This indicator for FQ4 is lower than the target however performance has increased since the last reporting period. Actual trend line Lower resourcing levels meant we had some problems covering the area in December particularly. Some misrepresentation due to faults being inaccurately reported (dark lamps that were found to be cable or power company faults when inspected). Corporate Outcome - We have an infrastructure that supports sustainable growth Percentage of street lighting faults repaired within 10 days Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 exceeds the target and performance has increased since the last reporting period. Actual trend line Continued Progress with the new tablets and software has seen a marked improvement across the service area. 341 faults reported in total this quarter - a high number but in general we deal with more faults in FQ3 and FQ4 each year. This has been a busy quarter for the Service and at a time when staff do take annual leave. Capital Improvement Schemes will have helped deal with lighting that was that was previously unrealiable. 20
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L No Target 21 N/A N/A Due to a number of vehicle breakdowns in the Helensburgh and Lomond area this quarter, the service has received a total of 21 complaints, this is an improvement on last quarter when 32 complaints were received. Period Actual FQ3 Commentary 2023/24 FQ4 2 2024/25 FQ1 22 2024/25 FQ2 16 2024/25 FQ3 32 2024/25 FQ4 21 2024/25 FQ4 A&B No Target 31 N/A N/A In total 31 waste collection complaints were received for the whole of Argyll and Bute. Again the majority of the complaints were received in Helensburgh, due to vehicle breakdowns and resources. The waste team continue to deliver a very high level of service across the whole area. Period Actual FQ3 Commentary 2023/24 FQ4 7 2024/25 FQ1 38 2024/25 FQ2 26 2024/25 FQ3 36 2024/25 FQ4 31 This indicator for FQ4 shows the number of waste collection complaints has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth Number of waste collection complaints Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 shows the number of waste collection complaints has decreased since the last reporting period. Actual trend line In total there were 36 waste collection complaints received for the whole Argyll and Bute Council area for the months of October, November and December. The majority of which were received in the Helensburgh and Lomond area due to vehicle breakdowns and resourcing. The teams are still delivering a very high level of service to the many properties throughout the areas ensuring the domestic, recycling, glass and food waste is uplifted. Actual trend line Unfortunately the Helensburgh and Lomond area has suffered a number of vehicle breakdowns over the past couple of months and this coupled with resourcing requirement has resulted in the 32 waste collection complaints received. 21
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 45.0% 63.2% 18.2% Green - Actual exceeds Target 63.2% recycling, composting and recovery (35.9% recycling/composting plus 27.3% recovery). Recovery percentage high mainly due to Helensburgh and Lomond residual waste going for refuse derived fuel/energy from waste. Recycling/composting slightly lower as reduced garden waste tonnages sent for composting during winter months. 2024/25 financial year overall figures are 67.2% recycling,composting and recovery (40.3% recycling/composting plus 26.9% recovery) which is an improvement on previous f/year which was 58.2% . Period Actual FQ3 Commentary 2023/24 FQ4 74.0% 2024/25 FQ1 68.4% 2024/25 FQ2 70.5% 2024/25 FQ3 65.4% 2024/25 FQ4 63.2% 2024/25 FQ4 Renewi No Target 46.8% N/A N/A 46.8% recycling, composting and recovery (31.5% recycling/composting plus 15.3% recovery). Recycling/composting slightly lower as reduced garden waste tonnages sent for composting during winter months. 2024/25 financial year overall figures are 54.9% recycling,composting and recovery (38.5% recycling/composting plus 16.4% recovery). Period Actual FQ3 Commentary 2023/24 FQ4 66.5% 2024/25 FQ1 56.2% 2024/25 FQ2 61.3% 2024/25 FQ3 52.4% 2024/25 FQ4 46.8% Actual trend line 65.4% recycling, composting and recovery (37.2% recycling/composting plus 28.2% recovery) . Target exceeded mainly due to high recovery levels for Helensburgh and Lomond's residual waste which now goes for refuse derived fuel (RDF) instead of landfill. Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recycling and composting rate of 37.2% is marginally higher than same quarter in previous year (which was 36.1%). This indicator for FQ4 shows the percentage of waste recycled has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Percentage of waste recycled, composted and recovered Responsible Person: John Blake This indicator is reported quarterly. The performance presented is by Council-wide service provision. This indicator for FQ4 exceeds the target however performance has decreased since the last reporting period. Actual trend line 52.4% recycling, composting and recovery (35.3% recycling/composting plus 17.1% recovery) . Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recycling and composting rate of 35.3% is marginally higher than same quarter in previous year (which was 33.9%). 22
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 Islands No Target 49.2% N/A N/A 49.2% recycling, composting and recovery (38.7% recycling/composting plus 10.5% recovery). 2024/25 financial year overall figures are 48.1% recycling,composting and recovery (37.3% recycling/composting plus 10.8% recovery). Period Actual FQ3 Commentary 2023/24 FQ4 41.5% 2024/25 FQ1 45.8% 2024/25 FQ2 51.8%% 2024/25 FQ3 51.8% 2024/25 FQ4 49.2% 2024/25 FQ4 H&L No Target 100.0% N/A N/A 100% recycling, composting and recovery (43.7% recycling/composting plus 56.3% recovery). Recovery percentage high mainly due to Helensburgh and Lomond residual waste going for refuse derived fuel/energy from waste. Recycling/composting slightly lower than in spring/summer as reduced garden waste tonnages sent for composting during winter months.24/25 financial year overall figures are 100% recycling,composting and recovery (45.1% recycling/composting plus 54.9% recovery). Period Actual FQ3 Commentary 2023/24 FQ4 100.0% 2024/25 FQ1 100.0% 2024/25 FQ2 100.0% 2024/25 FQ3 100.0% 2024/25 FQ4 100.0% This indicator for FQ4 shows the percentage of waste recycled has decreased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Percentage of waste recycled, composted and recovered Responsible Person: John Blake This indicator is reported quarterly. The performance presented is by Council-wide service provision. Actual trend line 100% recycling, composting and recovery (43.1% recycling/composting plus 56.9% recovery) . High recovery levels for Helensburgh and Lomond's residual waste which now goes for refuse derived fuel (RDF) instead of landfill. Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recycling and composting rate of 43.1% is marginally higher than same quarter in previous year (which was 40.8%). Actual trend line 44.2% recycling, composting and recovery (31.9% recycling/composting plus 12.3% recovery) . Less garden waste composted during this quarter than FQ2 which is expected as green waste composting is higher during spring/summer periods. Recovery rate of 12.3% in quarter is higher than same quarter in previous year (which was 0%) as residual waste from Coll and Tiree now goes for refuse derived fuel (RDF) instead of landfill. This indicator for FQ4 shows the percentage of waste recycled has remained the same since the last reporting period. 23
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 5,000 3,103 -1,897 Green - Actual below Target Well within landfill limit target mainly due to Helensburgh and Lomond residual waste going for refuse derived fuel/energy from waste. Period Target Actual FQ3 Commentary 2023/24 FQ4 5,000 2,567 2024/25 FQ1 5,850 3,200 2024/25 FQ2 5,550 3,225 2024/25 FQ3 5,100 2,846 2024/25 FQ4 5,000 3,103 Corporate Outcome - We have an infrastructure that supports sustainable growth COI - Number of tonnes of waste sent to landfill Responsible Person: John Blake This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 is lower than the target (lowest is best). Actual trend line Well within biodegradable municpal waste target for the quarter mainly due to the residual waste from Helensburgh and Lomond area now all going for refuse derived fuel (RDF)/ energy from waste (EFW) whereas this was previously sent to landfill in same quarter in 2023. 24
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L 73 90 17 Green - Actual exceeds Target Another quarter showing a high figure of street cleanliness in the Helensburgh and Lomond area, proving the area is maintained to a high standard. Period Actual FQ3 Commentary 2023/24 FQ4 89 2024/25 FQ1 89 2024/25 FQ2 87 2024/25 FQ3 88 2024/25 FQ4 90 2024/25 FQ4 A&B 73 83 10 Green - Actual exceeds Target January, February and March figures show that again this quarter the street cleanliness across the whole of Argyll and Bute remains high. These figures show very little or no litter visible in the streets and or open spaces checked. This high score reflects well on the teams on the islands and mainland who are providing a good service by ensuring they work efficiently and effectively to keep the areas clean. Period Actual FQ3 Commentary 2023/24 FQ4 83 2024/25 FQ1 84 2024/25 FQ2 85 2024/25 FQ3 84 2024/25 FQ4 83 This indicator for FQ4 exceeds the target and performance has increased since the last reporting period. Corporate Outcome - We have an infrastructure that supports sustainable growth COI - LEAMS (Local Environment Audit and Management System) Responsible Person: Tom Murphy This indicator is reported quarterly. The performance presented is at area level and Council-wide. Actual trend line The street cleanliness figure for the months of October, November and December for the whole of the Argyll and Bute Council area remains high. This means the areas scored show no or a very small amount of litter visible but not detracting from the look of the area. The teams on both the mainland and islands are providing a good service by ensuring weeds, detritus, litter, fly posting, grafitti etc are being dealt with timeously. This indicator for FQ4 exceeds the target however performance has decreased since the last reporting period. Actual trend line The street cleanliness figure for this quarter in Helensburgh and Lomond remains high, meaning there is no litter or very litter visible in the areas scored. 25
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L No Target 3.32 N/A N/A Work days lost has increased by 0.76 of a day on the same quarter last year and has increased by 0.17 of a day from the previous quarter. Period Actual FQ3 Commentary 2023/24 FQ4 2.56 2024/25 FQ1 1.70 2024/25 FQ2 1.66 2024/25 FQ3 3.15 2024/25 FQ4 3.32 2024/25 FQ4 A&B No Target 3.23 N/A N/A Work days lost has increased by 0.41 of a day on the same quarter last year and has increased by 0.34 of a day from the previous quarter. Period Actual FQ3 Commentary 2023/24 FQ4 2.82 2024/25 FQ1 2.14 2024/25 FQ2 1.77 2024/25 FQ3 2.89 2024/25 FQ4 3.23 Work days lost has increased by 0.07 of a day on the same quarter last year and has increased by 1.12 of a day from the previous quarter. This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. Actual trend line Work days lost has increased by 0.89 of a day on the same quarter last year and has increased by 1.49 of a day from the previous quarter. Corporate Outcome - Making it happen COI - Teacher sickness absence Responsible Person: Jennifer Crocket (B&C and MAKI) / Wendy Brownlie (H&L and OLI) This indicator is reported quarterly. The performance presented is at area level and Council-wide. This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. Actual trend line 26
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 H&L No Target 4.55 N/A N/A Work days lost has increased by 0.91 of a day on the same quarter last year and has increased by 0.31 of a day from the previous quarter. Period Actual FQ3 Commentary 2023/24 FQ4 3.64 2024/25 FQ1 3.22 2024/25 FQ2 2.79 2024/25 FQ3 4.24 2024/25 FQ4 4.55 2024/25 FQ4 A&B No Target 4.66 N/A N/A Work days lost has increased by 0.54 of a day on the same quarter last year and has increased by 0.26 of a day from the previous quarter. Period Actual FQ3 Commentary 2023/24 FQ4 4.12 2024/25 FQ1 3.85 2024/25 FQ2 3.43 2024/25 FQ3 4.40 2024/25 FQ4 4.66 Actual trend line Work days lost has increased by 0.67 of a day on the same quarter last year and has increased by 0.97 of a day from the previous quarter. This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. Actual trend line Work days lost has increased by 1.00 of a day on the same quarter last year and has increased by 1.45 of a day from the previous quarter. This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. Corporate Outcome - Making it happen COI - LGE staff (including non-Teacher) sickness absence Responsible Person: Carolyn Cairns This indicator is reported quarterly. The performance presented is at area level and Council-wide. 27
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# Period Area Target Actual Variance Status FQ4 Commentary 2024/25 FQ4 A&B 70.0% 74.8% 4.8% Green - Actual exceeds Target In FQ4 there were 39,517 customer transactions dealt with by Customer Service Agents (25.2%) and 117,568 were automated or self-service transactions (74.8%) so the 70.0% target was substantially bettered. Period Actual FQ3 Commentary 2023/24 FQ4 70.1% 2024/25 FQ1 71.6% 2024/25 FQ2 72.7% 2024/25 FQ3 82.7% 2024/25 FQ4 74.8% This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. This indicator for FQ4 exceeds the target however performance has decreased since the last reporting period. Actual trend line In FQ3 there were 33,666 customer transactions dealt with by Customer Service Agents (17.3%) and 160,491 were automated or self-service transactions (82.7%) so the 70.0% target was substantially bettered. This was largely due to the significant increase in customers using the improved Bin Day Uplift online resources. Corporate Outcome - Making it happen COI - Increase the percentage of all self-service automated contacts Responsible Person: Robert Miller 28