Appendix 1 - Complaints Review Panel Procedure Note

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Appendix 1 
CONDUCT REVIEW PANEL 
PROCEDURE NOTE 
1. The Chair will welcome, introduce everyone, and outline this procedure. 
2. The members of the Panel will be invited to confirm that they have
sufficient information before them to reach a view on the grounds of the
complaint. 
3. If the Panel have sufficient information they will discuss and determine the
complaint.  This may be in the presence of the complainant and subject of
the complaint should they choose to attend the meeting. 
4. If the panel have insufficient information they will be asked, by the
Independent Advisor to the Panel, what additional information they require
and who will be invited to provide this additional information. 
Consideration may be given at this stage as to whether a formal hearing
would be beneficial or whether the Panel consider further written
information would be sufficient to allow them to reach a conclusion. 
5. Upon receipt of the additional information, the Panel will be re-convened or
a formal hearing called (see separate procedure for a hearing). 
6. At the re-convened meeting, steps 1 to 5 will be followed until such time as
the Panel have sufficient information to determine the grounds of the
complaint. 
7. If required, the Panel may receive advice at any stage of this procedure
from the Independent Advisor.  With exception of the members of the
Panel and the Independent Advisor, no other attendees are permitted to
participate in the process. 
8. A Panel may, with the agreement of all relevant parties, refer a complaint
for consideration by an independent person or body, which person or body
shall have the same obligations and powers in respect of the complaint as
the Panel. 
9. In reaching a decision the Panel will take into account the matters set out
at 13.12 &/or 13.13 of the Scheme for the Establishment of Community
Councils 2018. 
10. In If present at the meeting, both parties will be advised verbally of the
decision and written confirmation will be provided from the Governance
Service within 7 days.
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