Home Energy Plans
Argyll and Bute Council · 2 May 2023
Back to Bute and Cowal Area Community Planning Group — 2 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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HOME EMERGENCY PLANS SSEN Distribution
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2 SSEN – WHO WE ARE We deliver power to over 3.9 million homes and businesses across the north of Scotland and central southern England, serving the urban and rural communities we live in. We are not an energy supplier and customers do not pay us for their electricity or gas bills
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3 WHAT IS A HOME EMERGENCY PLAN? A Home Emergency Plan is document to help you think carefully and plan ahead what you would do in an emergency before it happens. The Home Emergency Plan holds key details, check lists and contact information in one safe place.
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4 WHAT ARE THE BENEFITS OF A HOME EMERGENCY PLAN? • Help you feel more organised and prepared in an emergency situation, feeling less panic or stress • Increased personal resilience in an emergency situation • Reduce the harm that unexpected events can cause you and your family • Ensure that you get any extra help you might need • Put you in a good position to help those around you
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5 WHAT ARE THE BENEFITS OF A HOME EMERGENCY PLAN? • Local Radio stations often provide updates during an emergency situation • Pick a meeting place which you are familiar with • Make sure your friend knows you will be calling them • Not every area has a local rest centre but find out which community centres / halls are in your area
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6 WHAT ARE THE BENEFITS OF A HOME EMERGENCY PLAN? • Keeping an emergency kit ready packed isn’t always possible • If you can’t keep an emergency bag ready, make sure you know where the essentials are in case you need to leave your home suddenly
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7 WHAT ARE THE BENEFITS OF A HOME EMERGENCY PLAN? • Keeping a separate record of essential numbers is recommended • Ensure you write these numbers down in case you loss your mobile or the battery runs out
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8 PRIORITY SERVICES REGISTER We know that a power cut can be worrying or difficult, that’s why we offer free extra help and support through the Priority Services Register (PSR). We can help you better, and quicker, if we know in advance your needs. You may want to be on our register if you • Use medical equipment / aids reliant on electricity • Have a chronic illness • Are deaf or hard of hearing • Have a disability • Live with children under five • Are over 60 • Temporarily need extra support How to register: • Call us free on 0800 294 3259 • Visit ssen.co.uk/psr and complete the on-line form • Complete our PSR leaflet .
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9 WHAT ARE THE BENEFITS OF JOINING THE PRIOIRTY SERVICES REGISTER Benefits of joining the Priority Service Register are: • Dedicated 24 hour telephone number • Security password • Nominate an alternative contact • Information provided in alternative formats where requested eg Braille, Audio CD, alternative language • 24 hours power cut alerts when we are aware of a power cut in a customers area • Priority updates during a power cut. • Prewarn texts / calls when aware of a major weather event. • Energy Efficiency referrals can be made to HES / YES • Extra support in the event of a prolonged power cut eg food, charging points etc
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10 ENERGY ADVICE SSEN have partnered with Home Energy Scotland (HES), in the north of Scotland and YES Energy Solutions (YES), in central southern England to offer our customers free and impartial expert energy efficiency advice on: • Saving energy • Grants and funding available for insulation & heating systems • Money you could be claiming such as Warm Home Discount and Winter Fuel Payment • Heating hot water and thermostat advice • Income maximization Referring is easy…. • Call us free on 0800 294 3259 • Visit ssen.co.uk/energyadvice and complete the on-line form • Tick the box on our PSR leaflet which allows us to pass on your details
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11 ENERGY EDDIE Although we’re not an energy supplier, we appreciate that it can be difficult to understand what you can do to reduce your energy bills and ensuring your household has optimal energy efficiency. Simply changing some habits and understanding which appliances cost the most to run can make a notable difference to your bills and to help explain this, we've worked with our partners at Energy Savings Trust to develop an easy-to-use tool. The tool will take you through the home in a few short minutes and ask you a series of questions. As you step through, it’ll provide you with helpful advice and once you’ve finished using the tool, you’ll have an option to receive your advice combined into a single handy report. It’s easy to use and provides you with advice on the little things you can do to save money on your bills. Visit www.ssen.co.uk/energyadvice
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THANK YOU