A guide to Digital Voice, BT's new home phone service - V4

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A guide to
Digital Voice
Digital Voice is BT’s new home
phone service, powered by
your broadband connection
What about customers with additional needs?
BT is taking extra time and will provide additional support to customers who identify as
vulnerable or with additional needs to ensure they are ready to move to a digital landline.
All local authorities and telecare providers have been asked to share which phone lines
have telecare devices on them, and BT isencouraging any vulnerable customers who
have concerns or who haven’t told us about their circumstances to give us a call on 0330
1234 150.
Together with Government, Ofcom, telecoms providers, charity partners and key
industry groups, BT is working hard to ensure that everyone knows about the change,
how they will be impacted and what they need to do as a result.
For most customers, the switch to Digital Voice will be as simple as connecting
your home phone handset to a router rather than the phone socket on the wall.
BT is raising awareness about the switch to its digital home phone service on a
region-by-region basis, to help customers understand the simple steps required
to make the switch.
Over 99% of phone handsets are
compatible with our digital home phone
service. And if yours isn't compatible, we
have a range of handsets that you can
add to your order.
For more information, visit www.bt.com/digital-voice
For most BT customers, it is a simple
and completely free transition to Digital
Voice with no home installation work
required. And you can keep your current
phone number.
Digital Voice prevents the majority ofscam
calls, provides clearer call quality and allows
users to easily divert calls to their mobile if
they’re out of the house.
Customers will be contacted four weeks
before making the switch, to help ensure
they’re ready to make the move.
FREE
What if there’s a power cut?
We understand that for many, particularly those with additional needs, the landline is
a lifeline. We want to be sure everyone remains connected. We've been working to
make battery back-up units available to those that need them. Customers with
additional needs such as health pendants or without mobile signal, can take
advantage of free additional support, on request. We’re also working closely with the
power companies to establish processes which help them to restore power as quickly
as possible.