Area Performance Report - Fq4 2022/23
Argyll and Bute Council · 6 June 2023
Back to Bute and Cowal Area Committee — 6 June 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 ARGYLL AND BUTE COUNCIL BUTE AND COWAL AREA COMMITTEE CUSTOMER SUPPORT SERVICES 6 JUNE 2023 AREA PERFORMANCE REPORT – FQ4 2022/23 1 Background 1.1 This paper presents the Area Performance Report for Financial Quarter 4 2022/23 (January to March 2023) and illustrates the agreed performance measures. 1.2 The features of the Performance Report are as follows:- Indicators are grouped by Corporate Outcome. The data table for each indicator is colour coded to identify the level of reporting. o Area level measures are blue o Council level measures are grey o COI measures are white Each indicator details the o Target, Actual and Performance status (Green / Red / No Target) for the current and three previous financial quarters. o Commentary for the current financial quarter only. o Narrative explaining the performance trend e.g. This indicator is above Target and performance has improved since the last reporting period. o Where appropriate a Performance Trend Line has been added. o The name of the responsible officer. o Where possible performance is presented at both Area and Council level. 1.3 The commentary for each indicator helps ‘Tell Our Story’ and enables Elected Members to put the performance data into perspective and understand if an issue is local in nature or should be escalated up to a Strategic Committee. 1.4 To improve the response to performance queries, it is requested that either the Responsible Named Officer or Sonya Thomas are contacted once the Quarterly Performance Report is received with any queries. This should enable some queries being resolved or clarified prior to the Area Committee meeting, and therefore being carried forward as Actions at a subsequent meeting. 2 Recommendations 2.1 It is recommended that the Area Committee – a) Notes and considers the performance and supporting commentary as presented.
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2 b) Upon receipt of the Quarterly Performance Report the Area Committee contact either the Responsible Named Officer or Sonya Thomas with any queries. c) Note that work is ongoing and to respond to Sonya Thomas with requests or comments regarding the layout and format of the Performance Report. 3.0 IMPLICATIONS 3.1 Policy: None 3.2 Financial: None 3.3 Legal: None 3.4 HR: None 3.5 Fairer Scotland Duty: No impact assessment required for this report. 3.5.1 Equalities: None. If requested the Area Committee Performance Report can be supplied in a different format. 3.5.2 Socio-economic Duty: None 3.5.3 Islands: None 3.6 Climate Change: None 3.7 Risk: None 3.8 Customer Service: None Kirsty Flanagan, Executive Director with responsibility for Customer Support Services Jane Fowler Head of Customer Support Services 4 May 2023 For further information, please contact: Sonya Thomas Organisation Development Officer - Performance and Improvement Customer Support Services 01546 604454 Appendix 1: FQ4 2022/23 B&C Performance Report
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Appendix 1 Page 1 Performance Reporting Performance Reporting .............................................................................................................................................................................................................................. 1 All Areas .................................................................................................................................................................................................................................................. 4 Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 5 COI – Maximise distribution of Scottish Welfare Fund ................................................................................................................................................................. 5 Corporate Outcome No.1 – People live active, healthier and independent lives ............................................................................................................................ 6 COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention ...................... 6 Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 7 Number of parking penalty notices issued – Bute and Cowal ...................................................................................................................................................... 7 Number of parking penalty notices issued – Argyll and Bute ....................................................................................................................................................... 7 Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................... 8 Car parking income to date – Bute and Cowal............................................................................................................................................................................... 8 Car parking income to date – Argyll and Bute ............................................................................................................................................................................... 9 Corporate Outcome No.2 – People live in safer and stronger communities .................................................................................................................................. 10 Dog fouling – total number of complaints – Bute and Cowal ..................................................................................................................................................... 10 Dog fouling – total number of complaints – Argyll and Bute ...................................................................................................................................................... 10 Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 11 COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place .... 11 Corporate Outcome No.3 – Children and young people have the best possible start ................................................................................................................... 12 COI – Provide quality meals with cost margins to all pupils ....................................................................................................................................................... 12 Corporate Outcome No.4 – Education, skills and training maximises opportunities for all .......................................................................................................... 13 Maximise the percentage of 16-19 years olds participating in education, training or employment – Bute and Cowal .......................................................... 13 Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute ................ 13 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 14 Number of affordable social sector new builds completed per annum – Bute and Cowal ....................................................................................................... 14
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Appendix 1 Page 2 Number of affordable social sector new builds completed per annum – Argyll and Bute ........................................................................................................ 14 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 15 Percentage of pre-planning application enquiries processed within 20 working days – Bute and Cowal ................................................................................ 15 Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute ................................................................................ 15 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 16 Householder planning applications – average number of weeks to determine – Bute and Cowal ........................................................................................... 16 Householder planning applications – average number of weeks to determine – Argyll and Bute ........................................................................................... 16 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 18 COI – The number of new homeless applicants who required temporary accommodation this period .................................................................................. 18 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 19 COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal .................................................... 19 Corporate Outcome No.5 – Our economy is diverse and thriving .................................................................................................................................................. 20 COI – Increase the number of community benefits that are delivered through contracts we award locally ........................................................................... 20 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 21 Street lighting – percentage of faults repaired within 10 days – Bute and Cowal ..................................................................................................................... 21 The percentage of street lighting faults are completed within 10 working days – Argyll and Bute .......................................................................................... 21 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 22 Total number of complaints regarding waste collection – Bute ................................................................................................................................................. 22 Total number of complaints regarding waste collection – Cowal ............................................................................................................................................... 22 Total number of complaints regarding waste collection – Argyll and Bute ............................................................................................................................... 23 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 24 COI – Percentage of waste recycled, composted and recovered ................................................................................................................................................ 24 Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered ........................................................................................................... 24 Islands – Percentage of waste recycled, composted and recovered .......................................................................................................................................... 25 H&L – Percentage of waste recycled, composted and recovered ............................................................................................................................................... 26
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Appendix 1 Page 3 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 27 COI – The number of tonnes of waste sent to landfill ................................................................................................................................................................. 27 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth ............................................................................................................... 28 LEAMS (Local Environment Audit and Management System) – Bute ......................................................................................................................................... 28 LEAMS (Local Environment Audit and Management System) – Cowal ...................................................................................................................................... 28 LEAMS (Local Environment Audit and Management System) – Argyll and Bute ....................................................................................................................... 29 Making It Happen.............................................................................................................................................................................................................................. 30 Teacher sickness absence – Bute and Cowal ............................................................................................................................................................................... 30 Teacher sickness absence – Argyll and Bute ................................................................................................................................................................................ 30 Making It Happen.............................................................................................................................................................................................................................. 31 LGE staff (non-teacher) sickness absence – Bute and Cowal ...................................................................................................................................................... 31 LGE staff (non-teacher) sickness absence – Argyll and Bute ....................................................................................................................................................... 31 Making It Happen.............................................................................................................................................................................................................................. 32 COI – Increase the percentage of all self-service automated contacts ....................................................................................................................................... 32
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Appendix 1 Page 4 All Areas FQ4 2022/23 Overall Performance Summary The information presented is a summary of the agreed measures. Unless stated otherwise, performance is presented at both Area and Council-wide levels. The measures show the performance against target for the current and previous three reporting periods with an explanation of performance trend. The data table for each indicator is colour coded to identify the level of reporting: Area level measures are blue. Council level measures are grey. Corporate Outcome Indicators (COIs) are white. Where appropriate a Trend Line has been added to illustrate movement in ‘Actual’ over the reporting period.
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Appendix 1 Page 5 Corporate Outcome No.1 – People live active, healthier and independent lives COI – Maximise distribution of Scottish Welfare Fund This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 95.3% 87.5% Red FQ2 2022/23 95.3% 115.1% Green FQ3 2022/23 95.3% 129.2% Green FQ4 2022/23 95.3% 144.0% Green Performance in FQ4 has exceeded target and actual has increased since the last reporting period. FQ4 Comment At 31 March 2023 our total Scottish Welfare Fund (SWF) spend is £659,812. Our 2022/23 allocation was £458,338 so this represents an overspend of £201,474. However the Council has earmarked reserves from the previous years’ Covid related underspend to offset this. Responsible person: Fergus Walker
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Appendix 1 Page 6 Corporate Outcome No.1 – People live active, healthier and independent lives COI – Percentage of clients satisfied that they are better able to deal with their financial problems following our support and intervention This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 100% 100% Green FQ2 2022/23 100% 100% Green FQ3 2022/23 100% 100% Green FQ4 2022/23 100% 95% Red This indicator for FQ4 is below the target and performance has decreased since the last reporting period. FQ4 Comment There were no Debt Arrangement Schemes set up in this quarter. All of the clients provided with a Personal Debt Recovery Action Plan were satisfied. Out of 13 surveys issued 9 were returned showing 95% of clients satisfied. 2 of the 9 survey returns had comments showing their appreciation of the service and how it had helped them. Responsible person: Lee Roberts
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Appendix 1 Page 7 Corporate Outcome No.2 – People live in safer and stronger communities Number of parking penalty notices issued – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 266 No target FQ2 2022/23 No target 517 No target FQ3 2022/23 No target 403 No target FQ4 2022/23 No target 415 No target This indicator for FQ4 shows the number of parking penalty notices has increased since the last reporting period. FQ4 Comment Requirement for lining in Bute and Cowal to allow for enforcement. Responsible person: Hugh O’Neill Number of parking penalty notices issued – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No target 2,043 No target FQ2 2022/23 No target 2,124 No target FQ3 2022/23 No target 1,343 No target FQ4 2022/23 No target 1,332 No target This indicator for FQ4 shows the number of parking penalty notices has decreased slightly since the last reporting period. FQ4 Comment Seasonal car parks remain free, various signing and lining issues throughout region. Responsible person: Hugh O’Neill
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Appendix 1 Page 8 Corporate Outcome No.2 – People live in safer and stronger communities Car parking income to date – Bute and Cowal Performance is presented cumulatively for both Area and Council-wide levels. For individual car parks, the income is presented on a quarterly basis. Reporting Period Target (Cumulative) Actual (Cumulative) Status FQ1 2022/23 £21,604 £4,237 Red FQ2 2022/23 £53,904 £13,203 Red FQ3 2022/23 £70,063 £29,825 Red FQ4 2022/23 £85,667 £42,381 Red This indicator for FQ4 shows the cumulative amount of income collected is significantly lower than the cumulative target. There is no performance trend as this data is cumulative. FQ4 Comment The end of FQ4 shows an under-recovery of £43,286. It is difficult to ascertain the exact reasons for under-recovery in parking income however it can be affected by such things as events, weather and community. The upgrade of the remaining cash only parking meters (across the whole Council area) is due to start in May/June 2023; this will provide multi-payment options and may deliver an increase in ticket income. Responsible person: Hugh O’Neill Actual quarterly income collected in Bute and Cowal for FQ3 and FQ4. Car Park Location FQ3 Actual FQ4 Actual Guildford Street, Rothesay £184 £154 Church Street, Dunoon £929 £1,947 Swimming Pool, Dunoon £1,674 £2,033 Dunoon Pier £2,608 £120 Moir Street, Dunoon £3,266 £2,800 Argyll Street, Dunoon £2,783 £2,296 Jane Villa, Dunoon £5,062 £3,091 B&C £116 £116
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Appendix 1 Page 9 Car parking income to date – Argyll and Bute Performance is presented cumulatively for both Area and Council-wide levels. Reporting Period Target (Cumulative) Actual (Cumulative) Status FQ1 2022/23 £250,661 £165,678 Red FQ2 2022/23 £625,430 £491,453 Red FQ3 2022/23 £812,919 £709,585 Red FQ4 2022/23 £993,968 £817,788 Red This indicator for FQ4 shows the cumulative amount of income collected is significantly lower than the cumulative target. There is no performance trend as this data is cumulative. FQ4 Comment Improved income in both MAKI and OLI areas but overall there is an under-recovery in income of £176,180. It is difficult to ascertain the exact reasons for under- recovery in parking income however it can be affected by such things as events, weather and commuting. The upgrade of the remaining cash only parking meters (across the whole Council area) is due to start in May/June 2023; this will provide multi-payment options at all (RIS) on and off street parking facilities and may deliver an increase in ticket income. Responsible person: Hugh O’Neill
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Appendix 1 Page 10 Corporate Outcome No.2 – People live in safer and stronger communities Dog fouling – total number of complaints – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 13 No Target FQ2 2022/23 No Target 15 No Target FQ3 2022/23 No Target 19 No Target FQ4 2022/23 No Target 25 No Target This indicator for FQ4 shows the number of dog fouling complaints has increased since the last reporting period. FQ4 Comment The number of dog fouling complaints has risen again. Cowal has dropped slightly from 12 to 8 with Bute increasing from 7 to 17. The Warden service will continue with their patrols and liaising with their partners in an attempt to deal with this problem. Responsible person: Tom Murphy Dog fouling – total number of complaints – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 61 No Target FQ2 2022/23 No Target 45 No Target FQ3 2022/23 No Target 47 No Target FQ4 2022/23 No Target 77 No Target This indicator for FQ4 shows the number of dog fouling complaints has increased significantly since the last reporting period. FQ4 Comment The number of dog fouling complaints received this quarter is high with a total of 77; B&C: 25, H&L: 8, MAKI: 26 and OLI: 18. The Warden service will continue to monitor and liaise with partners in a bid to educate and reduce the numbers. Responsible person: Tom Murphy
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Appendix 1 Page 11 Corporate Outcome No.3 – Children and young people have the best possible start COI – Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 100% 100% Green FQ2 2022/23 100% 100% Green FQ3 2022/23 100% 100% Green FQ4 2022/23 100% 100% Green This indicator for FQ4 is on track with no change in performance since the last reporting period. FQ4 Comment There is individual tracking and monitoring in place on SEEMIS in schools for care experienced children and young people. In addition to this, the Principal Teacher for care experienced children and young people monitors the information in SEEMIS and has subsequent conversations with staff in schools to ensure care experienced children and young people are receiving all the support they need to achieve and that the staff in school have the right strategies in place to help the child remain engaged with their education attainment and achievement. Often the care experienced health and wellbeing officers are used to provide extra support for the child and the family. The new Virtual Head Teacher post started on 17th April 2023. Responsible person: Louise Lawson
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Appendix 1 Page 12 Corporate Outcome No.3 – Children and young people have the best possible start COI – Provide quality meals with cost margins to all pupils This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 +/-5.00% 3.77% Green FQ2 2022/23 +/-5.00% 0.98% Green FQ3 2022/23 +/-5.00% 6.09% Red FQ4 2022/23 +/-5.00% -2.56% Green This indicator for FQ4 is within the +/-5% target variance and performance has improved since the last reporting period. FQ4 Comment Total percentage variance for Argyll and Bute -2.56%. We will continue to monitor any locations continuing to have food cost percentages over this target. B&C -6.15% H&L -2.00% MAKI -2.00% OLI -0.80% Responsible person: Jayne Jones
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Appendix 1 Page 13 Corporate Outcome No.4 – Education, skills and training maximises opportunities for all Maximise the percentage of 16-19 years olds participating in education, training or employment – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 94.00% 92.70% Red FQ2 2022/23 94.00% 94.36% Green FQ3 2022/23 94.00% 92.17% Red FQ4 2022/23 94.00% 91.80% Red This indicator for FQ4 is below target and performance has decreased since the last reporting period. FQ4 Comment As of 20/03/2023, the participation figure for B&C was 805 pupils which equates to 91.8%. This is 2.1% below the Argyll and Bute Participation figure for 2021/22 of 93.9%. Responsible person: Simon Easton Maintain the percentage of 16-19 years olds in Argyll and Bute participating in education, training or employment services – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 94.00% 94.00% Green FQ2 2022/23 94.00% 93.90% Red FQ3 2022/23 94.00% 93.90% Red FQ4 2022/23 94.00% 93.62% Red This indicator for FQ4 is slightly below target and performance has decreased slightly since the last reporting period. FQ4 Comment The Annual Participation Measure for 2021/22 was released on 31/08/2022 which showed 93.9% of young people aged 16-19 were participating (in work, training or education). This figure is 0.4% above the national average. 3.8% were not participating, which is 0.2% below the national average. 2.3% were unconfirmed, which is 1.3% below the national average. As at 20/03/2023, the Participation figure for Argyll and Bute stood at 3,640 pupils which equates to 93.62%. Responsible person: Simon Easton
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Appendix 1 Page 14 Corporate Outcome No.5 – Our economy is diverse and thriving Number of affordable social sector new builds completed per annum – Bute and Cowal Reporting Period Target Actual Status FQ1 2022/23 0 0 Green FQ2 2022/23 0 0 Green FQ3 2022/23 0 0 Green FQ4 2022/23 0 0 Green This indicator for FQ4 shows the number of completions has remained the same since the last reporting period. FQ4 Comment No units were scheduled for completion in FQ4. Responsible person: Allan Brandie Number of affordable social sector new builds completed per annum – Argyll and Bute Reporting Period Target Actual Status FQ1 2022/23 36 36 Green FQ2 2022/23 48 48 Green FQ3 2022/23 37 37 Green FQ4 2022/23 67 67 Green This indicator for FQ4 shows the number of completions has met the target for the reporting period. FQ4 Comment B&C No units were scheduled for completion in FQ4. H&L Loretto Housing Association (Wheatley Group) Development at Sawmill Field; 32 General Needs and 4 Amenity (made up of 8 x 1 bed Flats, 12 x 2 bed Flats, 10 x 2 bed Houses, 6 x 3 bed Houses). All for social rent. MAKI Argyll Community Housing Association Development at Oakhill Tarbert; 4 General Needs (made up of 4 x 3 bed houses). All for social rent. OLI Link Group Development at Dunbeg Phase 3; 23 General Needs (made up of 7 x 2 bed Terraced Houses, 15 x 3 bed Semi Detached/Terraced Houses, 1 x 4 bed End Terrace House) and 4 wheelchair accessible (4 x 2 bed Wheelchair Bungalows). All for social rent. Responsible person: Alan Brandie
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Appendix 1 Page 15 Corporate Outcome No.5 – Our economy is diverse and thriving Percentage of pre-planning application enquiries processed within 20 working days – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75.0% 75.0% Green FQ2 2022/23 75.0% 45.5% Red FQ3 2022/23 75.0% 50.0% Red FQ4 2022/23 75.0% 55.6% Red This indicator for FQ4 is below target however performance has improved since` the last reporting period. FQ4 Comment Performance across Development Management remains impacted by extended periods of operating with staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government has further impacted on productivity as the Development Management staff interpret this new policy landscape and its implications for current applications and enquiries. Responsible person: Peter Bain Percentage of pre-planning application enquiries processed within 20 working days – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75.0% 60.5% Red FQ2 2022/23 75.0% 64.7% Red FQ3 2022/23 75.0% 52.5% Red FQ4 2022/23 75.0% 55.4% Red This indicator for FQ4 is below target however performance has increased since the last reporting period. FQ4 Comment Performance across Development Management remains impacted by extended periods of operating with staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government has further impacted on productivity as the Development Management staff interpret this new policy landscape and its implications for current applications and enquiries.
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Appendix 1 Page 16 Responsible person: Peter Bain Corporate Outcome No.5 – Our economy is diverse and thriving Householder planning applications – average number of weeks to determine – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 8.0 weeks 14.9 weeks Red FQ2 2022/23 8.0 weeks 10.6 weeks Red FQ3 2022/23 8.0 weeks 8.1 weeks Red FQ4 2022/23 8.0 weeks 20.2 weeks Red This indicator for FQ4 has not met the target and performance has significantly decreased since the last reporting period. FQ4 Comment This measure only relates to planning applications received for alterations to existing premises. Performance across Development Management remains impacted by extended periods of operating with staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government has further impacted on productivity as the Development Management staff interpret this new policy landscape and its implications for current applications and enquiries. Responsible person: Peter Bain Householder planning applications – average number of weeks to determine – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 8.0 weeks 12.4 weeks Red FQ2 2022/23 8.0 weeks 13.1 weeks Red FQ3 2022/23 8.0 weeks 12.0 weeks Red FQ4 2022/23 8.0 weeks 17.3 weeks Red This indicator for FQ4 has not met the target and performance has decreased significantly since the last reporting period. FQ4 Comment This measure only relates to planning applications received for alterations to existing premises.
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Appendix 1 Page 17 Performance across Development Management remains impacted by extended periods of operating with staff vacancies and a backlog of casework from the pandemic. The introduction of National Planning Framework 4 in February 2023 by The Scottish Government has further impacted on productivity as the Development Management staff interpret this new policy landscape and its implications for current applications and enquiries. Responsible person: Peter Bain Benchmarking The year-end statistics from The Scottish Government were published on 31st August. FY21/22 benchmarking figures have now been updated and FY22/23 have been forward projected in the usual way. Readers should note that our own Pyramid data in Development Management measures is "unadjusted", whereas that of the benchmarks (represented by the blue and green columns on the graph) is adjusted for "clock-stopping". Clock-stopping is where The Scottish Government allow for the removal of specific time periods for identified applications where delays were out with the control of the Local Planning Authority.
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Appendix 1 Page 18 Corporate Outcome No.5 – Our economy is diverse and thriving COI – The number of new homeless applicants who required temporary accommodation this period This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 32 No Target FQ2 2022/23 No Target 28 No Target FQ3 2022/23 No Target 41 No Target FQ4 2022/23 No Target 30 No Target This indicator for FQ4 shows the number of applicants has decreased since the last reporting period. FQ4 Comment During FQ4, the housing service provided temporary accommodation for 30 new homeless households. B&C 9 H&L 4 MAKI 1 OLI 16 Responsible Person: Morven Macintyre
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Appendix 1 Page 19 Corporate Outcome No.5 – Our economy is diverse and thriving COI – Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 20.0% 13.2% Red FQ2 2022/23 20.0% 22.2% Green FQ3 2022/23 20.0% 19.4% Red FQ4 2022/23 20.0% 22.5% Green This indicator for FQ4 is above target and performance has increased since the last reporting period. FQ4 Comment Of the 9 bids made by local contractors, 9 were awarded the contract with a total value of over £883k. A summary of all contracts awarded in FQ4 is available. The Procurement, Commercial and Contract Management Team (PCCMT) continue to support local suppliers by providing useful information on the Council’s website i.e. pre-recorded webinars on how to bid for Council contracts, hints and tips for tendering as well as our contract plan, details of upcoming supplier development events and our category officer’s contact details all of which enable local suppliers to be able to bid for our contracts. Responsible person: Anne MacColl-Smith
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Appendix 1 Page 20 Corporate Outcome No.5 – Our economy is diverse and thriving COI – Increase the number of community benefits that are delivered through contracts we award locally This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status FQ1 2022/23 No Target - No Target FQ2 2022/23 No Target 30 No Target FQ3 2022/23 No Target - No Target FQ4 2022/23 No Target 43 No Target This indicator for FQ4 shows the number of community benefits has increased since the last reporting period. FQ4 Comment This indicator is reported in FQ2 and FQ4. The Procurement, Commercial and Contract Management Team (PCCMT) has been working closely with their suppliers to deliver additional social, economic and environmental value and achieved 43 community benefits through Contract Management, Contract Awards and the Request List from 1st October 2022 to 31st March 2023. Further details are available. Responsible person: Anne MacColl-Smith
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Appendix 1 Page 21 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Street lighting – percentage of faults repaired within 10 days – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75% 32% Red FQ2 2022/23 75% 65% Red FQ3 2022/23 75% 33% Red FQ4 2022/23 75% 30% Red This indicator for FQ4 is below target and performance has decreased slightly since the last reporting period. FQ4 Comment The percentage of faults completed within the 10 day indicator is 30% in FQ4. This represents a drop of 3% in performance from FQ3. The throughput of instructions is also down, with 21 jobs completed within the timescale from a total of 69 jobs completed and signed off within the quarter. Responsible person: Tom Murphy The percentage of street lighting faults are completed within 10 working days – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 75% 29% Red FQ2 2022/23 75% 48% Red FQ3 2022/23 75% 30% Red FQ4 2022/23 75% 32% Red This indicator for FQ4 is below target however performance has increased slightly since the last reporting period. FQ4 Comment The total number of Street Lighting jobs completed in FQ4 was 393, similar (up 10) to the throughput of instructions in FQ3. Of this total number of completed jobs, 125 were completed within the 10 day timescale for dark lamps, giving a performance of 32%, again a slight increase of 2% on the performance in FQ3. Similar to FQ3, more jobs were completed and closed off than new ones raised, 393 vs 280, which has resulted in a continued reduction in the repairs backlog. Responsible person: Tom Murphy
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Appendix 1 Page 22 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth Total number of complaints regarding waste collection – Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 5 No Target FQ2 2022/23 No Target 4 No Target FQ3 2022/23 No Target 1 No Target FQ4 2022/23 No Target 3 No Target This indicator for FQ4 shows the number of waste collection complaints has increased slightly since the last reporting period. FQ4 Comment There were only 3 waste collection complaints this quarter on the Isle of Bute, given the number of properties serviced, this is a good level of service. Responsible person: Tom Murphy Total number of complaints regarding waste collection – Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 4 No Target FQ2 2022/23 No Target 8 No Target FQ3 2022/23 No Target 1 No Target FQ4 2022/23 No Target 3 No Target This indicator for FQ4 shows the number of waste collection complaints has increased slightly since the last reporting period. FQ4 Comment There were only 3 waste collection complaints received for the Cowal area this quarter, again for the number of properties serviced this is a good level of service. Responsible person: Tom Murphy
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Appendix 1 Page 23 Total number of complaints regarding waste collection – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 58 No Target FQ2 2022/23 No Target 65 No Target FQ3 2022/23 No Target 35 No Target FQ4 2022/23 No Target 53 No Target This indicator for FQ4 shows the number of waste collection complaints has increased since the last reporting period. FQ4 Comment There were a total of 53 waste collection complaints received this quarter, although this may seem high, given the number of properties serviced and the operational difficulties and staffing issues this is still a good level of service. Responsible person: Tom Murphy
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Appendix 1 Page 24 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth COI – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 45.0% 52.1% Green FQ2 2022/23 45.0% 50.5% Green FQ3 2022/23 45.0% 56.7% Green FQ4 2022/23 45.0% 52.0% Green This indicator for FQ4 is above target however performance has decreased since the last reporting period. FQ4 Comment 52% recycling/composting and recovery (40.7% recycling/composting and 11.3% recovery) in Q4. Overall 22/23 f/year rates are 52.6% recycling/composting and recovery (39.2% recycling/composting plus 13.4% recovery). Recovery is higher than normal in PPP area due to a trial by Renewi (formerly Shanks), who have taken some residual general waste for disposal mainly from their Dalinlongart (by Dunoon) waste facility to an energy from waste (EFW) plant near Edinburgh. Recycling and composting in PPP area has also been higher mainly due to Renewi sending stockpiled wood waste for onward recycling and green garden waste for onward composting. These have both helped offset the reduction in recycling and recovery from the Helensburgh and Lomond area following on from The Scottish Government Landfill Tax Abatement Order (which commenced from 1st July 2022), whereby Barr Environmental no longer carry out any recycling or recovery from mixed residual general waste. Responsible person: John Blake Renewi (formerly Shanks) – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 54.4% No Target FQ2 2022/23 No Target 58.1% No Target FQ3 2022/23 No Target 67.4% No Target FQ4 2022/23 No Target 61.9% No Target
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Appendix 1 Page 25 This indicator for FQ4 shows the percentage of waste recycled has decreased since the last reporting period. FQ4 Comment 61.9% recycling/composting and recovery (44.2% recycling/composting and 17.7% recovery) in Q4. 22/23 f/year rates in PPP area are 60.4% recycling/composting and recovery (39.7% recycling/composting plus 20.7% recovery). Recovery is higher than normal in PPP area due to a trial by Renewi (formerly Shanks), who have taken some residual general waste for disposal mainly from their Dalinlongart (by Dunoon) waste facility to an energy from waste (EFW) plant near Edinburgh. Recycling and composting in PPP area has also been higher mainly due to Renewi sending stockpiled wood waste for onward recycling and green garden waste for onward composting. Responsible person: John Blake Islands – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 33.3% No Target FQ2 2022/23 No Target 34.7% No Target FQ3 2022/23 No Target 43.5% No Target FQ4 2022/23 No Target 35.9% No Target This indicator for FQ4 shows the percentage of waste recycled has decreased since the last reporting period. FQ4 Comment 35.9% recycling/composting and recovery (35.9% recycling/composting and 0% recovery). 22/23 f/year rates are 36.8% recycling/composting and recovery (36.5% recycling and recovery and 0.3% recovery) which is similar to previous year. Responsible person: John Blake
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Appendix 1 Page 26 H&L – Percentage of waste recycled, composted and recovered Performance is presented by Council-wide service provision. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 53.6% No Target FQ2 2022/23 No Target 41.0% No Target FQ3 2022/23 No Target 37.5% No Target FQ4 2022/23 No Target 34.5% No Target This indicator for FQ4 shows the percentage of waste recycled has decreased since the last reporting period. FQ4 Comment 34.5% recycling/composting and recovery (34.3% recycling/composting and 0.2% recovery) in Q4. 22/23 f/year rates in Helensburgh and Lomond area are 41.3% recycling/composting and recovery (39.1% recycling/composting plus 2.2% recovery). There has been a reduction in recycling and recovery from the Helensburgh and Lomond area following on from The Scottish Government Landfill Tax Abatement Order (which commenced from 1st July 2022), whereby Barr Environmental no longer carry out any recycling or recovery from mixed residual general waste. Responsible person: John Blake
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Appendix 1 Page 27 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth COI – The number of tonnes of waste sent to landfill This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 5,850 4,546 Green FQ2 2022/23 5,550 4,947 Green FQ3 2022/23 5,100 3,882 Green FQ4 2022/23 5,000 4,610 Green This indicator for FQ4 is below target (lowest is best) and performance has decreased since the last reporting period. FQ4 Comment Landfill tonnages within limits in Q4 and f/year. Main reason for slight reduction in landfill during year is due to a trial by Renewi (formerly Shanks), who have taken some residual general waste for disposal mainly from their Dalinlongart (by Dunoon) waste facility to an energy from waste (EFW) plant near Edinburgh. This has helped offset the reduction in recycling and recovery from the Helensburgh and Lomond area following on from The Scottish Government Landfill Tax Abatement Order (which commenced from 1st July 2022), whereby Barr Environmental no longer carry out any recycling or recovery from mixed residual general waste. Responsible person: John Blake
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Appendix 1 Page 28 Corporate Outcome No.6 – We have infrastructure that supports sustainable growth LEAMS (Local Environment Audit and Management System) – Bute (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 81 Green FQ2 2022/23 73 78 Green FQ3 2022/23 73 80 Green FQ4 2022/23 73 79 Green This indicator for FQ4 is above target however performance has decreased slightly since the last reporting period. FQ4 Comment The Isle of Bute figures for the 4th quarter are January 78, February 79 and March 78, all well above the National Standard and Benchmark Figure. This shows a good level of performance. Responsible person: Tom Murphy LEAMS (Local Environment Audit and Management System) – Cowal (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 78 Green FQ2 2022/23 73 76 Green FQ3 2022/23 73 76 Green FQ4 2022/23 73 77 Green This indicator for FQ4 is above target and performance has increased slightly since the last reporting period. FQ4 Comment The level of street cleanliness in Cowal remains steady at 77 for each month, this is a good level of service. Responsible person: Tom Murphy
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Appendix 1 Page 29 LEAMS (Local Environment Audit and Management System) – Argyll and Bute (Monthly data combined to show quarterly average) Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 73 85 Green FQ2 2022/23 73 82 Green FQ3 2022/23 73 83 Green FQ4 2022/23 73 83 Green This indicator for FQ4 is above target with no change in performance since the last reporting period. FQ4 Comment Again this quarter the level of street cleanliness for the whole are remains very high. The role of the Amenity Warden has a key influence around littering to assist in maintaining the good level of performance. Responsible person: Tom Murphy
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Appendix 1 Page 30 Making It Happen Teacher sickness absence – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 1.97 days No Target FQ2 2022/23 No Target 1.36 days No Target FQ3 2022/23 No Target 2.36 days No Target FQ4 2022/23 No Target 3.61 days No Target This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. FQ4 Comment Teacher absence has increased by 1.5 days on the same quarter last year and 1.25 days on the quarter previous. The absence reasons of medical treatment and stress saw big increases in number of days lost over the previous quarter. Responsible person: Simon Easton Teacher sickness absence – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 1.79 days No Target FQ2 2022/23 No Target 1.22 days No Target FQ3 2022/23 No Target 1.70 days No Target FQ4 2022/23 No Target 2.48 days No Target This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. FQ4 Comment Overall teacher absence has increased by almost 3/4 of a day on the same quarter last year and by 3/4 of a day on the previous quarter. The top reason for absence is infections, followed by stress and then medical treatment. Responsible person: Simon Easton
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Appendix 1 Page 31 Making It Happen LGE staff (non-teacher) sickness absence – Bute and Cowal Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 4.12 days No Target FQ2 2022/23 No Target 3.76 days No Target FQ3 2022/23 No Target 3.97 days No Target FQ4 2022/23 No Target 4.65 days No Target This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. FQ4 Comment The same as Teacher absence LGE absence saw a 1.5 day increase on the same quarter last year and just over half a day increase on the previous quarter. The biggest reason for absence was stress and that saw a 42% increase on work days lost compared with the last quarter. Responsible person: Carolyn Cairns LGE staff (non-teacher) sickness absence – Argyll and Bute Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 No Target 3.57 days No Target FQ2 2022/23 No Target 3.66 days No Target FQ3 2022/23 No Target 3.65 days No Target FQ4 2022/23 No Target 4.04 days No Target This indicator for FQ4 shows the number of sickness absence days has increased since the last reporting period. FQ4 Comment Overall LGE absence has increased by just over half a day on the same quarter last year and just under half a day on the previous quarter. The top three reasons for absence are stress, infections and other musculoskeletal reasons. Responsible person: Carolyn Cairns
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Appendix 1 Page 32 Making It Happen COI – Increase the percentage of all self-service automated contacts This indicator is a Corporate Outcome Indicator that is reported quarterly. The performance presented is Council-wide only. Reporting Period Target Actual Status Trend of ‘Actual’ over the period FQ1 2022/23 70.0% 79.4% Green FQ2 2022/23 70.0% 75.4% Green FQ3 2022/23 70.0% 72.5% Green FQ4 2022/23 70.0% 72.2% Green This indicator for FQ4 is above target however performance has decreased slightly since the last reporting period. FQ4 Comment In FQ4 there were 36,799 transactions dealt with by customer service agents (27.8%) and 95,336 automated or self-service transaction (72.2%) so the 70% target was exceeded. FQ4 2021/22 2022/23 Mediated 42,712 38,657 Automated 104,938 104,572. Responsible person: Robert Miller