Fyne Homes Update
Argyll and Bute Council · 3 December 2024
Back to Bute and Cowal Area Committee — 3 December 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Some pages contain no extractable text. They may be blank, graphics or scanned pages. OCR has not been applied.
Page 1
• 1594 Houses • Rental Income £8M • 50 Staff • 159 Houses Let in 2023/24 • Percentage Of Tenants Satisfied With The Overall Service Provided By Their Landlord 92% • Percentage Of Tenants Who Feel Their Landlord Is Good At Keeping Them Informed About Their Services And Decisions 97% • Percentage Of Tenants Satisfied With The Opportunities Given To Them To Participate In Their Landlord’s Decision Making Processes 96% • Average Length Of Time Taken To Complete Emergency Repairs 2.73 Hours • Average Length Of Time Taken To Complete Non-emergency Repairs 6.77 Days • The Total Number Of Court Actions Initiated During The Reporting Year 4 – Zero Evictions FYNE HOMES
Page 2
• In 2023/24 Fyne Homes spent £3,908,993 maintaining and upgrading housing stock • Bute: Ballochgoy: Zinc roof replacements • Cowal: Johnston Terrace: Replacement of close doors & screens • Mid-Argyll :Meadows Rd/Meadows Pl: Replacement of kitchens, central heating & rewiring to 14 properties • Kintyre: Kitchen Replacements, Central Heating & Rewiring to 14 properties PROPERTY UPGRADES
Page 3
• Welfare advice new cases: 2023-24 – 311 • Proactive benefits calls; housing benefit; universal credit; energy/fuel poverty funds; Community Care Grants; benefits appeals; white goods funding etc • Financial Gains • 23-24 - £606,266 • Customer satisfaction surveys returned 100% satisfaction “An Angel sent from heaven, does more than her job, really helpful & approachable”. WELFARE ADVICE
Page 4
• Fyne Homes is a partner, with over 50 of our tenants children receiving books. • Tenants children from birth to age 5 receive a high quality age appropriate book every month in the post to inspire a love for reading. • The imagination library sends out over 2 million books each month globally. DOLLY PARTON’S IMAGINATION LIBRARY
Page 5
LOCHGILPHEAD (BADDENS PH9)
Page 6
FUTURE PROJECTS (BALLOCHGOY PLOTS)
Page 7
FUTURE PROJECTS (INVERARAY)
Page 8
F UT URE PRO JE CT S (RO T HES AY UPP ER ACADEMY S I TE )
Page 9
AUCHADADUIE WIND FARM • Auchadaduie • Wind Farm
Page 10
No embedded text on this page.
Page 11
No embedded text on this page.
Page 12
No embedded text on this page.
Page 13
No embedded text on this page.
Page 14
• Profits from the wind turbines are paid to three recipients: • Fyne Homes • Fyne Futures • Glenbarr Community Development Association • 2021/22 Each was paid £130,000 • 2022/23 Each was paid £575,000 • 2023/24 Each was paid £500,000 GIFT AID RECIPIENTS
Page 15
F YNE HO ME S • In the first year all the gift aid funds were given to tenants to help with the cost of living crisis. • The next year a tenant welfare fund was set up to make funds available to staff to provide goods or small sums where no other schemes were available to assist tenants in need. This enables staff to proactively support tenancy sustainment which is an ARC reporting figure. The fund provides money for purchasing utility credits where for example tenants have no money on a meter and this means that gas and electric checks which Fyne Homes are required to carry out cannot be completed, thereby ensuring tenant safety.
Page 16
The majority of the funds were allocated to allow increased capital works to go ahead, thereby maintaining the standard of Fyne Homes properties. A number of the projects included works such as window and door replacements, and heating upgrades which have energy efficiency benefits to tenants. Fyne Homes committee have recently agreed that this year the funds will be spent on: £140,000 – Insurance Premium increase £15,000 – Tenant Welfare fund £97,922.10 – Amalgamation works at 0/1 & 1/1 6 Columshill Place £247,077.90 – Window & Door replacement at Meadows Rd/Meadows Place, Lochgilphead (17 properties) and Door replacement at Ross Crescent (Phase 1 – 25 properties)
Page 17
F YNE F UT URE S • Fyne Futures has a number of projects on-going, some of which receive grant funding from other sources, have income from sales and the gift aid money also assists. • Graduate Apprentice Accounting • Employability programme: • Young Persons Guarantee • Spark Your Purpose • Parental Support Fund
Page 18
F YNE F UT URE S
Page 19
G L E N B A R C O M M U N I T Y D E V E L O P M E N T A S S O C I AT I O N • Have used the Gift Aid fund to buy a piece of ground in the village to be a community village green and footpath area. • They’re clearing invasive rhododendrons to make the area accessible. • They’ve hired a Development Officer to take forward a project to build a village hall. • Hold local Brew and Blether events
Page 20
Glenbarr Primary School is involved with GCDA and reported on their Wilderness Wellbeing Project which was supported by Glenbarr Community Development Association. The children’s wish list consisted of: •Equity of opportunity for all at Glenbarr •Increased wellbeing in areas identified by the children that indicate loneliness, isolation and the need for belonging and connection, evidenced by questionnaires and video feedback. •Encourage sustainable, positive peer relationships, evident in stakeholder feedback, photographs and observations. •Increased confidence with engaging in outdoor pursuits Children and staff feedback was extremely positive. “A huge thank you GCDA and to all who helped make our project successful.”
Page 21
TIS AWARDS • We have made the final in the Tenants Information Service National Excellence Awards in 2 categories: Lifetime Achievement (Staff) - Sheena Macfie Outstanding Contribution to TP (Housing Staff) - Craig Baxter
Page 22
CIH AWARDS • We have been shortlisted at the Scotland Housing Awards 2024 for the "Working in Partnership" Award for our Equality in Education project with Rothesay Joint Campus, Campbeltown Grammar School, Dunoon Grammar School, Lochgilphead High School and Tarbert Academy.
Page 23
QUESTIONS?