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App1_ASC_23June2022_Final_V2

Argyll and Bute Council · 23 June 2022
Back to Audit and Scrutiny Committee — 23 June 2022 and its agenda

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Page 1

Appendix 1
1  
Corporate Outcome - People Live Active, Healthier And Independent Lives 
Adult Care
Percentage of people aged 65 and over with long-term care needs who receive personal
care at home (SW3a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 67.37 68.13 66.53 67.53
FG median 65.70 61.92 60.56 60.47
Scotland 61.75 61.02 60.68 61.71 
How We Performed
Argyll & Bute continue to out‐perform our Family Group and Scotland wide. There has been a 1% increase of
people in this category who are receiving care at home. There could be several factors for this such as the
number of people over 65 that require long term care as well as the size of the package delivered which will
reflect the agreed eligibility criteria in place to ensure a fair allocation of care.
Older adults in Argyll and Bute are choosing to remain within their own communities wherever possible.
During 2020‐21 a number of community supports were withdrawn or unable to offer support to people
due to Covid 19 restrictions e.g. day services, community groups etc. This has resulted in a number of
people requiring additional support at home with things such as meal preparation, personal care etc.
where previously family could have been contributing to their care but had to isolate during the
pandemic.
Expected Future Performance and Impact of Policy Decisions
Over the past year, challenges in attracting sufficient staff numbers to accommodate growing demand have
been highlighted. Internal and external providers of care at home services have struggled to maintain the
current service. Partnership working with providers has identified different ways of working and learning
from this will be taken forward through the development of a care at home strategy over the coming year.
Currently the services are operating with waiting lists and some people are being delayed in hospital due to
lack of staffing to provide care at home services.
Additional funding has been made available to the HSCP to enable care at home services to develop and
redesign to take account of challenges in recruitment. Mobile teams have been developed in a number of
areas, delivering an intake service and also working to a different working model. Work will continue over
the coming year to clarify the best ways of working and delivering of services in the community.
2020-21 2019-20 2018-19 2017-18
65 
60 
55
67.53 66.53 68.13 67.37
75 
70

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Appendix 1
Adult Care
2  
Residential costs per week per resident for people aged 65 or over (SW5) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £478.11 £496.73 £486.67 £463.25
FG median £470.72 £483.10 £468.25 £463.75
Scotland £414.68 £422.67 £448.51 £431.59 
How We Performed
Our residential care costs have decreased by almost 5%, this is the lowest they have been since 2010‐11
and are lower than our Family Group.
The use of a category of enhanced residential care was withdrawn from use and this may have reduced that
payments to some care homes where it was expected that current residential care would provide the
expected enhanced function as standard. This was following practice across most other areas in Scotland
and the National Care Home Contract.
It should be noted that a lot of residential care home costs are fixed costs such as staffing, heating,
lightning etc. as well as the normally higher costs for an island.
Expected Future Performance and Impact of Policy Decisions
The number of admissions to care homes has reduced during the pandemic, with a number of people
choosing not to receive residential care but remain at home. There has also been a reduction in bed days
occupied due to homes being unable to admit if residents or staff test positive for Covid 19.
Recently a number of interim beds have been commissioned to enable people to be discharged from
hospital but who await a package of care in the community. This has been funded through the additional
unscheduled care monies.
The need for nursing home placements in future will be identified through the Care Homes and Housing
Programme Board.
2020-21 2019-20 2018-19 2017-18
£300
£400
£463.25 £478.11 £500
£486.67 £496.73
£600

Page 3

Appendix 1
Adult Care
3  
Proportion of care services graded ‘good’ (4) or better in Care Inspectorate inspections
(SW7) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 77.27 73.60 85.00 87.10
FG median 84.85 83.68 84.03 84.85
Scotland 85.38 82.17 81.80 82.50 
How We Performed
There has been a large increase of over 2% in the performance of this indicator, this follows on from the
previous increase of nearly 12%. Argyll & Bute now exceed both our Family Groups and Scotland wide
performance.
The data is taken from The Health and Care Experience Survey which provides a more robust sample than
the Scottish Household Survey in relation to social care. Service users are surveyed as part of the GP survey
and asks about experience of ‘care’.
The data cannot be related to a specific element of social care so therefore it may reflect users experience
across a mixture of health care, social care, and district nursing for example.
There is now a Care Home Assurance Group for Argyll and Bute and much work has progressed in
supporting care homes and driving quality. Assurance visits have also provided opportunities to discuss
training and support for care homes. Similarly there will be similar focus on care at home. Much work has
progressed in supporting care homes and driving quality. Additional staff in terms of quality assurance and
care at home management means a continued focus on improvement.
Expected Future Performance and Impact of Policy Decisions
As part of the development of Covid measures and unscheduled care, a number of key posts have been
identified to work with internal and external providers to ensure appropriate support and partnership
working is established. This will include clear guidance on procedures and pathways and will ensure
agencies support each other to deliver optimum care in each locality. These posts will ensure delivery of
KPIs required as part of the additional unscheduled care funding.
2020-21 2019-20 2018-19 2017-18
70
73.60
75
77.27
85 
80
87.10 85.00 90

Page 4

Appendix 1
10 
Legal and Regulatory Support & Development and Economic Growth 
Cost of trading standards and environmental health per 1,000 population (ENV5) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £42,871.47 £41,913.66 £35,179.57 £31,651.64
FG median £35,666.21 £34,391.94 £30,907.06 £25,725.34
Scotland £23,817.89 £22,675.30 £21,043.42 £18,463.04 
How We Performed
The cost of this service is the lowest since 2010‐11 and has reduced by a further 10% on the previous year.
While the cost of providing this service has continued to fall Argyll & Bute remains above our Family Group
and Scotland, with the Scotland average falling by 12%.
This is a cost per 1,000 population. As a result, a growing population in other areas of Scotland will have an
effect when we compare our performance to others, such as our Family Group or Scotland. It should also
be noted that the costs of environmental health also include the costs of public conveniences.
Through a drive for continual improvement, efficiencies and income generation, comparative costs have
decreased over the last 4 years by 24% in Argyll and Bute. It is important to recognise the significant work
undertaken by environmental health to protect public safety throughout the Covid pandemic, taking on
new enforcement responsibilities with little increase in resources. Prior to Covid considerable demands
were placed on environmental health with preparing for the impact of EU Exit and export health
certification.
From a Trading Standards aspect the overall spend has reduced due to the reduction of the Big Lottery
Funded Money Skills project which is predominantly a pass through to external organisations. There has
also been a planned reduction in Trading Standards spend due to savings which have been made across
Trading Standards with the redesign of Advice Services.
Expected Future Performance and Impact of Policy Decisions
The Money Skills Argyll Project finished in 2020/21 and will continue to impact on the indicator. From
2021/22, additional monies have been allocated to Welfare Rights to meet ongoing Covid economic
impacts. This funding will employ a new Welfare Rights Officer & Welfare Rights Assistant & to improve
outreach to the island communities.
2020-21 2019-20 2018-19 2017-18
£15,000
£25,000
£31,651.64 £35,000
£35,179.57 £42,871.47
£41,913.66 £45,000

Page 5

Appendix 1
11 
In addition, the national restructuring of Animal Feed duties and Scottish Government funding for new
Fireworks duties are likely to result in increased income for Trading Standards enforcement duties.
This is not considered to be an effective measure of the cost of environmental health and the
Improvement Service are aware of the need to develop a better and more effective measure to assess
environmental health performance, costs and the public health benefit of their work. In the interim, the
costs of delivering environmental health across a rural area, despite continued drive for efficiencies and
better use of digital technology, will continue to be in the higher quartile of Scottish local authorities.

Page 6

Appendix 1
12 
Legal and Regulatory Support 
Cost of trading standards per 1,000 population (ENV5a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £10,608.83 £12,409.48 £7,105.48 £7,046.70
FG median £10,163.79 £10,127.95 £7,911.47 £8,133.77
Scotland £6,559.95 £6,433.69 £6,348.51 £5,857.30 
How We Performed
The performance of this indicator has reduced slightly on the previous year by just under 1%. Argyll
& Bute is below our Family Group but remains higher than Scotland.
The cost is presented per 1,000 population. As a result, a growing population in other areas of
Scotland will have an effect when we compare our performance to others, such as our Family Group
or Scotland.
The overall spend has reduced due to the reduction of the Big Lottery Funded Money Skills project
which is predominantly a pass through to external organisations. There has also been a planned
reduction in Trading Standards spend due to savings which have been made across Trading
Standards with the redesign of Advice Services.
Expected Future Performance and Impact of Policy Decisions
The Money Skills Argyll Project finishes in 2020/21 so will continue to impact on the indicator. From
2021/22, additional monies have been allocated to Welfare Rights to meet ongoing Covid economic
impacts. This funding will employ a new Welfare Rights Officer & Welfare Rights Assistant & to
improve outreach to the island communities.
In addition, the national restructuring of Animal Feed duties and Scottish Government funding for
new Fireworks duties are likely to result in increased income for Trading Standards enforcement
duties.
2020-21 2019-20 2018-19 2017-18
£5,000
£7,046.70 £7,500
£7,105.48 £10,000
£12,409.48 £10,608.83
£15,000 
£12,500

Page 7

Appendix 1
13 
Corporate Outcome - Children And Young People Have The Best Possible
Start
Children and Families 
The gross cost of ‘children looked after’ in residential based services per child per week
(CHN8a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £2,452.47 £2,860.95 £2,772.71 £2,809.23
FG median £3,789.13 £4,599.60 £4,057.54 £4,326.37
Scotland £3,899.02 £4,184.28 £4,101.33 £4,379.87 
How We Performed 
Cost in £'s ‐ Lowest is best 
There has been an increase in cost for Argyll and Bute whilst continuing to return the lowest weekly cost
within our Family Group and Scotland for residential based services for our looked after children. Generally
overall the cost has remained quite constant. 
Argyll & Bute continue to spend significantly under the national average on ‘children looked after’ within
residential care. We anticipate maintaining current performance levels, this area remains a service priority
within the corporate parenting plans and in Keeping The Promise. If there is any increase in the number of
children accommodate in ‘out of area’ placements this could potentially significantly increase over all costs
with some of these placements costing in excess of £6000 per week. 
Expected Future Performance and Impact of Policy Decisions 
As we continue to meet ‘The Promise’ it is likely we will have to invest in services for young people either
already ‘looked after’ on the ‘edges of care’ within communities. In the long run the balance of care should
move away from residential based care to community supports. This remains a long term aspiration and
will ultimately see spending on residential care reduce.
2020-21 2019-20 2018-19 2017-18
£1,000
£2,772.71 £2,452.47 £2,860.95 £2,000
£2,809.23
£5,000 
£4,000 
£3,000

Page 8

Appendix 1
Children and Families
14 
The gross cost of ‘children looked after’ in a community setting per child per week
(CHN8b) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £349.49 £359.95 £286.89 £282.99
FG median £363.90 £354.97 £326.70 £371.79
Scotland £370.14 £374.77 £371.23 £382.18 
How We Performed 
Cost in £'s ‐ Lowest is best 
There has been a decrease in cost for Argyll and Bute whilst continuing to return the lowest weekly cost
within our Family Group and Scotland for community based services for our looked after children. 
The reduction in spending on young people looked after in community setting should not necessarily be
seen as a positive development. There is a need to increase levels of community based supports and to
invest significantly in this area. This area remains a service priority within the corporate parenting plans and
in Keeping The Promise. 
Expected Future Performance and Impact of Policy Decisions 
It is expected as we shift the balance of care from residential based care to community based care there
will be a need for significant investment in the latter. This investment will be required to secure the long
term benefits to the people of Argyll & Bute and the potential long term financial savings to the public
purse. In the short term, and before savings in residential spending, there will be a cost incurred.
2020-21 2019-20 2018-19 2017-18
£200
£282.99  
£286.89  £250
£349.49 £300
£359.95
£400 
£350

Page 9

Appendix 1
Children and Families
15 
Balance of care for looked after children: percentage of children being looked after in the
community (CHN9) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 81.88% 83.33% 85.19% 83.11%
FG median 87.13% 86.03% 84.90% 85.26%
Scotland 89.61% 89.85% 90.07% 90.30% 
How We Performed 
The percentage of our children being looked after in a community setting has decreased by nearly 2
percent. This relatively large decrease may be down to low numbers of children. Our Family Group and
Scotland wide have both seen an increase in the percentage of children being looked after in a community
setting. 
The strategic direction is to ensure an increasing emphasis on the community based supports and away
from reliance on residential care. It should be noted due to the small numbers involved overall that a few
children requiring residential care can skew the statistics significantly. 
Expected Future Performance and Impact of Policy Decisions
In the long run it is expected that there will be a steady reduction of children in residential care and in
particular in out of area placements.
2020-21 2019-20 2018-19 2017-18
70%
85.19% 83.33% 81.88%
80%
83.11%
90%
100%

Page 10

Appendix 1
Children and Families
16 
Percentage of children meeting development milestones (CHN17) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 85.94% 87.32% 87.10% 85.48%
FG median 86.13% 87.65% 87.43% 86.29%
Scotland 84.61% 85.48% 85.70% 85.06% 
How We Performed
There has been a decrease in the percentage of children meeting their development milestones. This is
mainly from within the Speech and Language developmental areas, most likely due to the limited
opportunities during the pandemic. This decrease is mirrored within our Family Group and the Scotland
average, although not to the same degree. 
Whilst our performance has dipped, it compares with pre pandemic performance. We continue to exceed
the national performance as a result of our own scrutiny and intervention which is detailed within relevant
planning documentation. The introduction of moderation of milestones is ensuring a consistency of
understanding and ensure increasingly robust data. 1140hrs has seen an increase in new staff who will
require to be trained and supported in evaluating and measuring developmental milestones. This work will
see the percentage of children meeting developmental milestones grow over the coming year. 
Learning and Development meetings/discussions have taken place in 95% of Early Learning Centre (ELC)
settings to quality assure and provide support and advice. An updated Learning and Development
framework has been created to reflect the new Quality Framework and National Standards legislation.
Continuous training is provided to all settings to support the curriculum.
The uptake of Eligible 2s has increased within this session. 
Expected Future Performance and Impact of Policy Decisions 
As we re‐mobilise following the various ‘lockdowns’ resultant from the pandemic it is expected that Argyll
& Bute will continue to operate at or above the national averages. 
The application of the new Learning and Development resource combined with a return to face to face
support for our settings will ensure that there is an increase in the percentage of children achieving their
developmental milestones
2020-21 2019-20 2018-19 2017-18
80%  
85.48% 85%
87.10% 85.94%
87.32% 90%

Page 11

Appendix 1
Children and Families
17 
Percentage of child protection re-registrations within 18 months (CHN22) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 15.79% 3.57% 7.46% 4.17%
FG median 4.27% 4.96% 7.39% 3.29%
Scotland 5.96% 7.22% 6.92% 6.95% 
How We Performed
Argyll & Bute has seen a significant decrease of 3.29% in the percentage of re‐registrations within 18
months. This mirrors a 4.1% decrease within our family group but contrasts with a maintained percentage
of nearly 7% across Scotland. The reasons for this are not clear from the data but low numbers of children
on the child protection register and a slight increase in re‐registration will greatly affect this indicator. 
It is recognised that the various ‘lockdowns’ resultant from the pandemic have affected child protection
data including this statistic, the number of re‐registrations within 18 months. Argyll & Bute have less re‐
registrations than the national average, however there is a need to acknowledge that numbers are not high
in Argyll & Bute and as such a small number of young people more or less being re‐registered can skew the
percentages significantly. 
The focus on the use of improvement methodology continues. Data is analysed using our multi‐agency
minimum data set which has expanded this session to include tabs specifically for Education data. 
Post Covid the recovery phase includes a focus on health and well‐being and nurture across education
establishments. 
Expected Future Performance and Impact of Policy Decisions
It is expected that the long term reduction in such re‐registrations will continue once any pandemic factors
become less salient.
2020-21 2019-20 2018-19 2017-18
0%
3.57%
4.17% 5%
7.46% 10%  
15.79%  15%
20%

Page 12

Appendix 1
Children and Families
18 
Percentage LAC with more than 1 placement in the last year (Aug-July) (CHN23) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 23.49% 18.67% 12.35% 16.22%
FG median 24.84% 21.42% 17.81% 17.58%
Scotland 20.13% 19.51% 16.68% 16.79% 
How We Performed
Argyll & Bute has seen a large increase of 4% in this indicator but remains lower than our Family Group and
Scotland. The preference is for a Looked After Child to only have 1 placement. 
Again it should be cautioned that small numbers of young people can skew this statistic significantly in one
direction or another. Equally it is noted that a young person moving placements can also be a positive move
such as from an out of council placement to moving nearer home or from residential care to family based
care. 
Expected Future Performance and Impact of Policy Decisions
It is expected that Argyll & Bute will continue to operate at better than or near the national average. It is
anticipated there will be a gradual and long term improvement in this area of practice.
2020-21 2019-20 2018-19 2017-18
0%
12.35% 10% 16.22% 18.67% 23.49%
20%
30%

Page 13

Appendix 1
19 
Corporate Outcome - Education, skills and training maximise opportunities
for all
Education 
Percentage of pupils from gaining 5+ awards at level 5 (CHN4) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 66.00% 68.00% 68.00% 68.00%
FG median 62.50% 61.50% 61.50% 65.50%
Scotland 62.00% 63.00% 65.00% 67.00% 
How We Performed
There has been no change in Argyll and Bute performance, which continues to exceed both the National
and Family Group averages at 68.0%.
For 2020, the absence of external assessment information and the Ministerial direction to award estimated
grades have led to a different pattern of attainment than we have seen in previous years. 
The cancellation of examinations in 2021, and the implementation of the Scottish Qualifications Authority’s
(SQA) Alternative Certification Model, as well as the period of lockdown from January to April 2021,
presented significant challenges for young people and practitioners. The results of Argyll and Bute’s young
people were supported by a rigorous framework of moderation within and between schools, the
robustness of the process having been acknowledged by the SQA. The consistency of attainment detailed
above attests to the effectiveness of provision and processes. 
Expected Future Performance and Impact of Policy Decisions
The return by the SQA to a diet of examinations in 2022, albeit with the increased emphasis on the collation
of evidence of demonstrated attainment to inform estimates, may result in a reduction in attainment at
level 5, which is anticipated across the country. The disruption to learning caused by the ongoing Covid
pandemic may also have a negative effect on attainment. However, alongside the course revisions and
supports put in place by the SQA, it is expected that targeted recovery approaches within schools and
extensive Supported Study opportunities will mitigate against a significant fall‐off in attainment.
2020-21 2019-20 2018-19 2017-18
55%
65%
68.00% 66.00% 68.00% 68.00%
75%

Page 14

Appendix 1
Education
20 
Percentage of pupils from deprived areas gaining 5+ awards at level 5 (SIMD) (CHN6) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 54.00% 52.00% 58.00% 70.00%
FG median 37.00% 44.00% 39.00% 42.50%
Scotland 42.00% 45.00% 47.00% 49.00% 
How We Performed
Argyll and Bute has seen a large increase of nearly 21% on the previous year – which follows on from a 6%
increase the previous year and continues to exceed both the National and Family Group averages at 70%.
The National average has increased by 2% whilst the Family Group average has increased by 3.5%. 
For 2020, the absence of external assessment information and the Ministerial direction to award estimated
grades have led to a different pattern of attainment than we have seen in previous years. 
Post Covid, there has been a prioritisation of targeted recovery across Argyll and Bute, with a strong focus
on supporting the health and wellbeing of all young people, and particularly from the most disadvantaged
backgrounds and those most negatively affected by Covid. The authority’s understanding of deprivation in
a rural context and targeted investment of Pupil Equity Funding, alongside the development of Nurture,
Trauma‐Informed Practice and counselling in schools have supported young people from the most deprived
backgrounds to achieve to their potential. 
Expected Future Performance and Impact of Policy Decisions
Through the rigorous implementation of the Getting It Right For Every Child (GIRFEC) model and practice,
the implementation of the United Nations Convention on the Rights of the Child (UNCRC) in policy and
practice and our adherence to The Promise, our schools will maintain a focus on closing the attainment gap
and sustaining improvements, supported by Pupil Equity Funding.
2020-21 2019-20 2018-19 2017-18
30%
55%
52.00% 54.00%
58.00% 70.00%
80%

Page 15

Appendix 1
Education
21 
Proportion of pupils entering positive destinations (CHN11) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 95.01% 94.63% 92.33% 95.02%
FG median 95.12% 95.06% 93.16% 95.47%
Scotland 94.56% 95.05% 93.34% 95.48% 
How We Performed
There has been a significant increase in Argyll and Bute performance of nearly 2.7%. This is slightly below
both the National and Family Group averages. However, the percentage increase is larger than both the
National and Family Group. 
In 2020‐21, there was a decrease in the number of young people in employment in Argyll and Bute to
21.9% from 22.6% in 2019‐20. However, this figure was exceeded by the number of young people moving
into further and higher education, and other positive destinations. The above figure has been achieved
despite the negative effect of Covid on employment opportunities in some areas of the Authority,
particularly in the key areas of tourism and hospitality, which are key to the Argyll and Bute economy. 
Expected Future Performance and Impact of Policy Decisions
The appointment of four Developing the Young Workforce Co‐ordinators to work with clusters of
Secondary schools across the Authority is widening the quality and range of work placements and work‐
based vocational learning for young people. As the number of such placements increases, as we emerge
from Covid, the effect on subsequent positive destinations should be a positive one. Equally, the widening
of college courses available to senior pupils in schools via virtual learning through video conferencing, and
the dedication of a common column in all Secondary school timetables for this purpose, will extend the
reach of further education and encourage the uptake of college courses post‐school. The ongoing
engagement of Secondary schools with initiatives, such as Top Up and Focus West, is also encouraging
pathways for senior pupils into higher education.
2020-21 2019-20 2018-19 2017-18
92%
92.33%
93%
94.63% 94%
96%
95.01%
95% 95.02%

Page 16

Education 
Percentage of child protection re-registrations within 18 months (CHN22) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 15.79% 3.57% 7.46% 4.17%
FG median 4.27% 4.96% 7.39% 3.29%
Scotland 5.96% 7.22% 6.92% 6.95% 
How We Performed
Argyll & Bute has seen a significant decrease of 3.29% in the percentage of re‐registrations within 18
months. This mirrors a 4.1% decrease within our family group but contrasts with a maintained percentage
of nearly 7% across Scotland. The reasons for this are not clear from the data but low numbers of children
on the child protection register and a slight increase in re‐registration will greatly affect this indicator. 
It is recognised that the various ‘lockdowns’ resultant from the pandemic have affected child protection
data including this statistic, the number of re‐registrations within 18 months. Argyll & Bute have less re‐
registrations than the national average, however there is a need to acknowledge that numbers are not high
in Argyll & Bute and as such a small number of young people, both more or less being re‐registered, can
skew the percentages significantly. 
The focus on the use of improvement methodology continues. Data is analysed using our multi‐agency
minimum data set which has expanded this session to include tabs specifically for Education data. 
Post Covid the recovery phase includes a focus on health and well‐being and nurture across education
establishments. 
Expected Future Performance and Impact of Policy Decisions
It is expected that the long term reduction in such re‐registrations will continue once any pandemic factors
become less salient.
2020-21 2019-20 2018-19 2017-18
0%
3.57%
4.17% 5%
7.46% 10%  
15.79%  15%
20%

Page 17

Appendix 1
Education
23 
School exclusion rate (per 1,000 pupils) (CHN20a) 
Group 2014-15 2016-17 2018-19 2020-21
Argyll & Bute 20.60 15.79 19.88 14.25
FG median 20.50 22.64 20.30 10.66
Scotland 27.20 26.84 21.65 11.87 
How We Performed
Data is published every 2 years. 
Schools aim to keep pupils engaged and attending school. Pupils are only excluded if there is serious
disruption for the other pupils. 
There has been a decrease of 5.6% in exclusions within Argyll & Bute since the previous data set. This brings
the performance more in line with pre‐pandemic levels. This is in comparison to a decrease of 9.6% within
our family group and 9.7% nationally. 
The figures represent the number of exclusions per 1,000 openings ‐ not the percentage or number of
pupils. An 'opening' refers to either a morning or afternoon school session. This data includes both
temporary exclusions and pupils removed from the register (previously called 'permanent' exclusions).This
figure is achieved by obtaining the number of exclusion incidents divided by the number of pupils then
multiplied by 1,000. 
Our continued focus on United Nations Convention on the Rights of the Child (UNCRC) and working on
the Rights Respecting Schools framework across the Authority should see this indicator remain stable
moving forward. 
Expected Future Performance and Impact of Policy Decisions
The exclusion policy is due to be reviewed in the coming session. When this is complete, it will be
relaunched and the focus of exclusion as a last resort and continued promotion of Our Children, Their
Nurturing Education should have a positive impact on this indicator.
2020-21 2018-19 2016-17 2014-15
10
15.79 14.25 19.88 15
20.60
30 
25 
20

Page 18

Appendix 1
Education
24 
Percentage of funded early years provision which is graded good/better (CHN18) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 84.00% 92.00% 89.20% 92.65%
FG median 88.36% 89.97% 89.80% 90.69%
Scotland 91.03% 90.58% 90.20% 90.93% 
How We Performed
This indicator looks at the percentage of funded early years provision which is graded 'good' or better.
This year has seen an increase in performance in this indicator by nearly 3.5% which brings our provision in
line with 2014‐15 performance. The performance for Argyll and Bute is above that for both our Family
Group and Scotland wide, both of which have improved performance in this indicator. 
The roll‐out of the 1140 hours provision across our settings is likely to have had some impact here due to a
change in working environment for staff and resultant training and development needs arising, as well as
changes to some of the physical environments in which our staff operate. 
Note ‐ Data is presented as at 31 December in each year. Not included are cancelled services on 31
December each year. Not included is data for those services that did not submit an annual return.
Therefore, the information might not match the 'Early Learning and Childcare Statistics' publication, where
estimates and imputations are used to account for non‐submissions 
Due to Covid restrictions, quality improvement and assurance functions have been minimal and targeted
during this period, as have inspection processes by Care Inspectorate. In spite of this, and as result of
significant CPD and support online, the percentage of funded early years’ providers achieving grades of
‘good’ or above, and as such, meeting new National Standard requirements, remains strong at 92%. Our
aim last year was to bring about the percentage of funded early years providers achieving 'good' returning
to over 90% within 2020/21. 
Expected Future Performance and Impact of Policy Decisions
We would anticipate maintaining and improving on this figure with a view to improving on the 2020/21
figure.
84.00%
92.00% 89.20% 92.65%
80%
85%
90%
95%
100%
2017-18 2018-19 2019-20 2020-21

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Appendix 1
Education
25 
Participation rates for 19 year olds (CHN21) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 94.20 94.76 94.07 93.53
FG median 94.00 92.53 93.83 93.62
Scotland 91.80 91.56 92.13 92.18 
How We Performed
The participation rate for Argyll and Bute has decreased slightly to below that of our Family Group but
higher than Scotland wide. 
Our participation rate has continued to drop for the last 3 consecutive years.
It should be noted that Covid may have had an impact on this measure.
Developing the Young Workforce activities have assisted young people with the transition from school into
employment, education or training. For 2020‐21, Argyll and Bute Council was 9th among councils in
Scotland for Participation of 19 year olds. 
Expected Future Performance and Impact of Policy Decisions
The effects of the Covid pandemic on employment opportunities, particularly in individual local
communities, may continue to impact on Participation rates in 2022 and beyond. Key partner agencies,
including secondary schools, Community Learning and Development (CLD), local colleges, Skills
Development Scotland and the third sector, will continue to work together with Developing the Young
Workforce (DYW) to ensure that young people are supported to access and sustain positive destinations.
The robust, current information provided by the Data Hub and Annual Participation Measure is being used
to identify potential issues and inform interventions for individual young people. It is expected the work of
the Scottish Government funded DYW Co‐ordinators will have a positive impact on future destination
figures.
2020-21 2019-20 2018-19 2017-18
90
92
93.53 94
94.07 94.20
94.76 96

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Appendix 1
Education
26 
Percentage of P1, P4 and P7 pupils combined achieving expected CFE level in literacy
(CHN13a) 
Group 2018-19 2019-20 2020-21
Argyll & Bute 71.78% *CHECK* 58.65%
FG median 72.27% *CHECK* 64.82%
Scotland 72.30% *CHECK* 66.88% 
How We Performed
Although this indicator spans a 3‐year period there is only for 2 years as no data was collected during 2020
due to Covid.
This indicator measures the proportion of P1, P4 and P7 children that are achieving the expected level in
Literacy.
It should be noted that this measure is the teachers’ professional judgements on a child’s progress.
Therefore whilst Family Group and Scotland data is helpful to a degree, there is not a ‘true’ like‐for‐like
comparison. 
No data available for previous year due to Covid. 
Attainment in literacy is calculated on the aggregated data of the number of pupils achieving expected
levels in all three organisers in literacy; reading, writing and listening and talking. Achievement of a level
results in literacy overall for Argyll and Bute has been impacted by non‐achievement for pupils at in writing.
Covid related school closures in March 2020 and January 2021 should be taken into account as it is likely to
have had an impact on the CfE levels achieved for some children, we have seen this particularly impact
achievement in writing. 
Expected Future Performance and Impact of Policy Decisions
Most recent data extracted in February 2022 from the Education Service’s tracking and monitoring system
is illustrating a recovery for this particular cohort which are now P2, P5 and S1. Rigorous tracking of all
pupils will continue at school and authority level to support the recovery of attainment. Additionally, the
Lead Teacher for Recovery and Renewal ‐ Literacy and Numeracy provides targeted support and
interventions to accelerate recovery, this will continue in session 2022‐23.
71.78%
0.00%
58.65%
0%
20%
40%
60%
80%
2018-19 2019-20 2020-21

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Appendix 1
Education
27 
Percentage of P1, P4 and P7 pupils combined achieving expected CFE level in numeracy
(CHN13b) 
Group 2018-19 2019-20 2020-21
Argyll & Bute 80.24% *CHECK* 68.97%
FG median 78.66% *CHECK* 70.88%
Scotland 79.07% *CHECK* 74.69% 
How We Performed
Although this indicator spans a 3‐year period there is only for 2 years as no data was collected during 2020
due to Covid.
This indicator measures the proportion of P1, P4 and P7 children that are achieving the expected level in
Literacy.
It should be noted that this measure is the teachers’ professional judgements on a child’s progress.
Therefore whilst Family Group and Scotland data is helpful to a degree, there is not a ‘true’ like‐for‐like
comparison. 
No data available for previous year due to Covid. 
Covid related school closures in March 2020 and January 2021 should be taken into account as it is likely to
have had an impact on the Curriculum for Excellence levels achieved for some children. 
Expected Future Performance and Impact of Policy Decisions
The Education Service has a robust system of tracking and monitoring of progress in which we track
achievement of all pupils. The data most recently extracted in February 2022 is illustrating a recovery for
this particular cohort which are now P2, P5 and S1. Rigorous tracking of all pupils will continue at school
and authority level to support the recovery and renewal of attainment. Additionally, the Lead Teacher for
Recovery and Renewal ‐ Literacy and Numeracy provides targeted support and interventions to accelerate
recovery, this will continue in session 2022‐23.
80.24%
0.00%
68.97%
0%
20%
40%
60%
80%
100%
2018-19 2019-20 2020-21

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Appendix 1
Education
28 
Literacy attainment gap (P1, P4 and P7 combined) - percentage point gap between the
least deprived and most deprived pupils (CHN14a) 
Group 2018-19 2019-20 2020-21
Argyll & Bute 13.37% *CHECK* 32.51%
FG median 25.90% *CHECK* 31.65%
Scotland 20.66% *CHECK* 24.70% 
How We Performed
Although this indicator spans a 3‐year period there is only for 2 years as no data was collected during 2020
due to Covid.
This indicator measures the gap in literacy and numeracy between children from Scotland’s most and least
deprived areas. A pupil is deemed to have achieved the expected level in literacy if they have
achieved the expected level in all three literacy organisers: reading, writing, and listening and
talking.
It should be noted that this measure is the teachers’ professional judgements on a child’s progress.
Therefore whilst Family Group and Scotland data is helpful to a degree, there is not a ‘true’ like‐for‐like
comparison. 
No data available for previous year due to Covid. 
It is important to note that the 2020‐21 data for Literacy attainment gap (P1, P4 and P7 combined) ‐
percentage point gap between the least deprived and most deprived pupils is compared to the data
collected in 2018/19 due to non‐collection of data in 2019‐2020 due to Covid. Therefore the above data is
being compared to pre‐Covid data. Data is showing that although attainment was impacted for pupils in
least deprived areas it was to a lesser extent and pupils’ from the most deprived areas experienced a larger
impact on attainment. 
Expected Future Performance and Impact of Policy Decisions
School leaders will continue to be supported and challenged by our central team, Northern Alliance
Team and our Attainment Advisor who will share best practice from within the Council, across the
Alliance and nationally  to define their poverty related attainment gap and to use Pupil Equity funding
identify interventions and approaches to accelerate progress. Improved approaches to moderation are
being rolled out to ensure improved confidence in professional judgment and enhanced moderation of
standards across not only our schools but also those within the Northern Alliance. Targeted work to
reduce non‐attendance is underway with multi‐agency partners. Increased attendance for a number of
pupils is the first step in improving attainment. The Lead Teacher for Recovery will use the data to
identify schools requiring more specific interventions and support and work directly with them to
deliver effective interventions based on tried and tested methodology from across Scotland. Education
Mangers, Heads of Service and the Attainment Advisor will scrutinise spending plans to ensure that
Scottish Attainment Challenge Funding is targeted on children and young people under attaining to
0% 0.00% 
2018-19 2019-20 2020-21
13.37%
20% 
10%  
32.51%  30%
40%

Page 23

Appendix 1
Education
29 
ensuring we meet our focused stretch aims for pupils impacted by poverty and to support accelerated
recovery in attainment. We predict a narrowing of the poverty related gap and are already seeing
progress towards this as a result of focused interventions.

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Appendix 1
Education
30 
Numeracy attainment gap (P1, P4 and P7 combined) - percentage point gap between the
least deprived and most deprived pupils (CHN14b) 
Group 2018-19 2019-20 2020-21
Argyll & Bute 15.27% *CHECK* 28.97%
FG median 23.28% *CHECK* 27.68%
Scotland 16.81% *CHECK* 21.42% 
How We Performed
Although this indicator spans a 3‐year period there is only for 2 years as no data was collected during 2020
due to Covid.
This indicator measures the gap in literacy and numeracy between children from Scotland’s most and least
deprived areas.
It should be noted that this measure is the teachers’ professional judgements on a child’s progress.
Therefore whilst Family Group and Scotland data is helpful to a degree, there is not a ‘true’ like‐for‐like
comparison. 
No data available for previous year due to Covid. 
It is important to note that the 2020‐21 data for Literacy attainment gap (P1, P4 and P7 combined) ‐
percentage point gap between the least deprived and most deprived pupils is compared to the data
collected in 2018/19 due to non‐collection of data in 2019‐2020 due to Covid. Therefore the current data is
being compared to pre‐Covid data. Data is showing that although attainment was impacted for pupils in
least deprived areas it was to a lesser extent and pupils’ from the most deprived areas experienced a larger
impact on attainment. 
Expected Future Performance and Impact of Policy Decisions
School leaders will continue to be supported and challenged by our central team, Northern Alliance
Team and our Attainment Advisor who will share best practice from within the Council, across the
Alliance and nationally  to define their poverty related attainment gap and to use Pupil Equity funding
identify interventions and approaches to accelerate progress. Improved approaches to moderation are
being rolled out to ensure improved confidence in professional judgment and enhanced moderation of
standards across not only our schools but also those within the Northern Alliance. Targeted work to
reduce non‐attendance is underway with multi‐agency partners. Increased attendance for a number of
pupils is the first step in improving attainment. The Lead Teacher for Recovery will use the data to
identify schools requiring more specific interventions and support and work directly with them to
deliver effective interventions based on tried and tested methodology from across Scotland.  Education
Mangers, Heads of Service and the Attainment Advisor will scrutinise spending plans to ensure that
Scottish Attainment Challenge Funding is targeted on children and young people under attaining to
ensuring we meet our focused stretch aims for pupils impacted by poverty and to support accelerated
recovery in attainment. We predict a narrowing of the poverty related gap and are already seeing
progress towards this as a result of focused interventions.
0% 0.00% 
2018-19 2019-20 2020-21  
15.27%  10%
30% 
20%
28.97%
40%

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Appendix 1
34 
Corporate Outcome - Our economy is diverse and thriving
Development and Economic Growth 
Average time per business and industry planning application (weeks) (ECON3) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 12.09 9.97 13.86 12.69
FG median 10.55 8.29 10.57 12.06
Scotland 9.34 9.09 10.54 11.08 
How We Performed
Argyll and Bute performance in this indicator has improved, with the average time taken by Argyll & Bute
reducing by over 1 week. The performance for our Family Group and Scotland wide has decreased
however, Argyll & Bute performance remains slower than for both comparators. 
Major applications are not included in the calculation of this indicator. The Performance is measured on the
time taken to determine planning applications for employment uses. An efficient and well‐functioning
planning service plays an important role in facilitating sustainable economic growth and delivering high
quality development in the right places. 
Covid has continued to impact upon the performance of Development Management with the continued
closure of Council offices and increased absence impacting upon efficiency of work processes and output. A
number of Planners have also taken the opportunity to retire and securing suitably skilled replacements has
been difficult given the national shortage of qualified professionals. That said we have taken steps to
increase the validation team this year to deal with pandemic backlogs and an increased focus on dealing
with legacy cases. Workforce planning will be key this year as the number of planning applications has
returned to pre pandemic levels with a significant number of major applications coming through in
renewables, tourism and housing. In an effort to deal with this anticipated workload and also in the
knowledge that planning fees have been increased for the next financial year by the Scottish Government
the service is aiming to recruit to vacant posts and recruit additional specialist staff to assist with the major
applications and the possible introduction of planning control zones as a consequence of new Scottish
Government legislation on short terms lets. 
Expected Future Performance and Impact of Policy Decisions
The Development Management Service have also required to operate for extended periods during 2021/22
with vacancies in key positions that have stretched the capacity and resilience of the Service and also
adversely affected performance. Notwithstanding these difficulties, the Service continues to prioritise
applications that will result in inward investment and employment and it is expected that performance
against this marker will remain largely unchanged for the 2021/22 reporting period.
2020-21 2019-20 2018-19 2017-18
9
7
9.97 11
12.69 13.86 12.09
15 
13

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Appendix 1
Development and Economic Growth
35 
Number of Business Gateway start-ups per 10,000 population (ECON5) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 12.44 13.45 16.19 10.89
FG median 19.20 19.37 16.17 16.44
Scotland 16.83 16.70 16.41 11.19 
How We Performed
Argyll & Bute saw a steep drop in the start‐up rate and is now 5.5% lower than our Family Group and
slightly below Scotland.
This indicator shows the number of business start‐ups per 1,000 population (not working age population)
and Argyll and Bute does have an above average proportion of its population retired. 
During this period the number of business gateway start‐ups fell coupled with a fall in population. 
The Performance as measured here is linked to local Business Gateway capacity to follow‐up with clients
assisted and identify those that started trading after receiving support. As expected, performance dropped
significantly, largely due to Business Gateway being required to administer Scottish Government Covid
grants for businesses for significant parts of the year. Whilst the service continued to provide start‐up
support by phone or video, the capacity to follow‐up with clients assisted to identify those that started
trading was severely limited. 
Expected Future Performance and Impact of Policy Decisions
Performance will improve for 2021‐22. Business Gateway was able to undertake follow‐up activity between
April and December 21 and in March 22. This identified a number of start‐ups supported which could have
been claimed the previous year if there had been capacity to follow up. This has contributed to a
performance well above target, with the number of start‐ups supported in 2021‐22 up 46% on 2020‐21. If
the two years are averaged (to smooth the effect of the follow‐up work), a more realistic performance can
be seen.
2020-21 2019-20 2018-19 2017-18
5
10.89 13.45 12.44
15 
10
16.19
25 
20

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Appendix 1
Development and Economic Growth
36 
Proportion of people earning less than the real Living Wage (ECON7) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 24.20 24.00 19.80 18.70
FG median 23.60 24.00 19.80 19.80
Scotland 18.40 19.40 16.90 15.20 
How We Performed
Although the percentage of people earning less than the living wage in Argyll and Bute continues to
decrease and is now below our Family Group, it remains substantially higher than Scotland. 
Argyll and Bute Council is a Living Wage employer. Councils play an important role in supporting people to
develop the skills and opportunities to progress in the labour market, by attracting new businesses with
higher value employment opportunities and by encouraging employers to pay the living wage. 
In particular, the Local Growth Accelerator Programme (LGAP) Employer grants and the Local Authority
COVID Economic Recovery (LACER) grants administered by the council’s Business Gateway, do ask that
the supported businesses can provide equivalent of the Scottish Living Wage for the employee/owner, or
the business has the potential to do so within 12 months. The same requirement will be made of the
Rural Growth Deal projects where there is an aim to be an inclusive as possible.   
Argyll and Bute continues to have a high dependency on employment in sectors such as tourism, where the
payment of the living wage is variable and has been adversely affected by Covid. Businesses do not always
have the resources to pay the full amount, especially after lockdowns and significant limitations to income.
Recent wage inflation designed to address significant workforce shortages has not shown to have a
significant impact as yet but rising energy costs and construction costs will no doubt place a significant
strain on the ability of many businesses to expand employment opportunities in the next year at least. 
Pre‐pandemic inequalities have been exacerbated by Covid‐19 and exposed already vulnerable groups,
such as those earning less than the living wage, to adverse shocks. It is estimated that without ongoing
appropriate government interventions, inequalities are set to expand in the short, medium to long‐run.
Some of the most significant include income, labour market participation, education and life chances,
particularly for women, lone parents, young people from ethnic minority backgrounds and disabled people. 
Expected Future Performance and Impact of Policy Decisions
The rural and island nature of Argyll and Bute, the structure of the economy in terms of a reliance on micro
businesses, self‐employment and tourism would indicate that this will continue to be an area of challenge
for us. Officers contribute significantly to the work of the improvement service, SLAED People Group and
other development agencies to assist employers in making the Real living wage a priority. 
While increasingly enterprise agency grant support moving forward will be restricted to Living Wage
employers, Business Gateway recognises that there is still a need to support small businesses to reach this
2020-21 2019-20 2018-19 2017-18
15 
10
18.70
20
19.80 25
24.00 24.20
30

Page 28

Appendix 1
Development and Economic Growth
37 
level, which could be addressed in a suggested supporting local business investment programme for
potential inclusion in the UKSPF Investment Plan for Argyll and Bute.

Page 29

Appendix 1
Development and Economic Growth
38 
Proportion of properties receiving superfast broadband (ECON8) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 77.72 78.30 80.00 81.20
FG median 76.86 77.60 82.75 84.10
Scotland 91.13 92.01 93.29 93.79 
How We Performed
Access to good digital infrastructure is a key driver of economic competitiveness and productivity. This
indicator captures the proportion of all properties within the local authority area receiving superfast
broadband greater than 30Mbit/s which is the EU’s definition of superfast broadband the Scottish
Government’s ambition for this to be available to all premises by the end of 2021. 
Although we can facilitate and enable the performance of this indicator is it out with our control. Gaps in
provision relate predominately to our remote rural and island communities where we have a dispersed
community with multiple premises making commercial delivery of digital infrastructure uneconomic and in
need for public subsidy.  We continue to work with and lobby both Governments and their contractors (BT
for example) to accelerate the roll out of digital investment.  The delay in awarding the north lot of R100
(covers much of Argyll and Bute with the exception of most of the Helensburgh and Lomond area) has
delayed implementation of the national scheme but work has now commenced with a key aspect of the
work underway which is laying fibre cable to a number of our island communities. Other work is also
underway in the Oban area.   
The percentage of properties continues to increase but it is important to see that Argyll & Bute remains
lower than our Family Group and significantly lower than Scotland for the above reasons. 
Across Argyll and Bute there were 8,265 premises in the main R100 contract some of these have already
been deployed. In many instances where contract build has progressed a number of other premises have
been provided an improved connection whether this has been through ‘Overspill’ (incidental connections
due to the nature of an optical network) or through Openreach commercial build. Additionally as the 4G
coverage improves across Argyll and Bute a number of premises are utilising this network to provide a
Home 4G Broadband service. 4G network from one operator covers around 93% of Argyll premises and
75% geographic coverage. 
Digital Boost Programme- administered by Business Gateway
Summary:
• Levering additional funding from Digital Scotland to support SMEs in developing digital skills.
• Phase 6 target spend £41,139.
Latest update:
Phase 6 final spend was £41,909. This included 19 in‐depth advice sessions, 55 1 hour sessions, and 15
coaching sessions/webinars. 
2020-21 2019-20 2018-19 2017-18
70
81.20 80.00
80
78.30 77.72
90
100

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Appendix 1
Development and Economic Growth
39 
Expected Future Performance and Impact of Policy Decisions
The Council does not control the levers to improve this measure, but continues to lobby for better
provision to support the removal of barriers for providers. Recognising the importance of this to the area’s
long term prosperity, the Council is continuing to raise this as an issue. Despite this effort, we continue to
face challenges. Full Fibre coverage will increase over the coming years as R100 build continues across the
area, additionally 4G coverage will also continue to increase as a result of UK, Scottish Government and
commercial investment programmes like the Shared Rural Network (SRN) and Scottish 4G Infill (S4GI). 
Digital Boost Programme- administered by Business Gateway
The Scottish Government has provided a reduced overall programme budget for 2022-23. The budget for
Phase 7 is therefore lower than previous years, at £25,488.   
This will be focused on one‐to‐one support, with a target of 70 one hour expert help sessions and 10 in‐
depth expert help sessions of up to two days.

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Appendix 1
Development and Economic Growth
40 
Cost of environmental health per 1,000 population (ENV5b) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £32,262.64 £29,504.18 £28,074.10 £24,604.94
FG median £23,654.39 £23,030.28 £22,365.77 £20,073.01
Scotland £17,257.94 £16,241.60 £14,698.62 £13,070.44 
How We Performed
The cost of providing the environment health service continues to decrease, however it remains higher
than our Family Group and Scotland. It should also be noted that the costs of environmental health also
include the costs of public conveniences. 
This cost is presented per 1,000 population. As a result growing population in other areas of Scotland
coupled with a reduction in the Argyll and Bute population will have an effect when we compare our
performance to others such as our Family Group or Scotland. 
Through a drive for continual improvement, efficiencies and income generation, comparative costs have
decreased over the last 4 years by 24% in Argyll and Bute. It is important to recognise the significant work
undertaken by environmental health to protect public safety throughout the Covid pandemic, taking on
new enforcement responsibilities with little increase in resources. 
Expected Future Performance and Impact of Policy Decisions
This is not an effective measure of the cost of environmental health and the Improvement Service is
aware of the need to develop a better and more effective measure to assess environmental health
performance, costs and the public health benefit of their work. In the interim, the costs of delivering
environmental health across a rural area, despite continued drive for efficiencies and better use of digital
technology, will continue to be in the higher quartile of Scottish local authorities.
2020-21 2019-20 2018-19 2017-18
£10,000
£20,000
£28,074.10   £24,604.94  £30,000
£29,504.18 £32,262.64
£40,000

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Appendix 1
Development and Economic Growth
41 
Claimant count as percentage working age population (ECON12a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 1.80% 2.70% 3.00% 5.70%
FG median 1.75% 2.45% 2.65% 5.20%
Scotland 2.50% 3.10% 3.30% 6.10% 
New Measure 
How We Performed
This measure presents the claimant count of the working age population, which is 16‐64. The definition of
claimant count is the number of people of working age claiming either jobseeker’s allowance or claim
Universal Credit and are required to seek work and be available for work. 
The percentage of this indicator has increased by 90% and an increase of 1,365 working age claimants on
the previous year. The Mid‐Year Estimate (MYE) of working age population has increased by 106 or .21% 
Under Universal Credit a broader span of claimants is required to look for work than under Jobseeker's
Allowance. As Universal Credit Full Service is rolled out in particular areas, the number of people recorded
as being on the Claimant Count is likely to rise. 
The impact that the Covid pandemic has had on the claimant rate is significant in 2020/21. However, by
mid‐April 2021 the rate started to fall and continues to fall and as of March 2022 we are slightly above
(3.5%) pre pandemic levels (3%). 
Expected Future Performance and Impact of Policy Decisions
Officers monitor claimant data on a monthly basis as they are released by ONS. This information is shared
with internal and external colleagues to support co‐ordinated policy interventions and actions to reduce the
claimant rate. It is intended to deploy a limited amount of Local Authority Covid Economic Recovery (LACER)
funding (£150k) to target hard hit sectors and areas adversely affected by the pandemic. This will add to
other LACER funding to assist the growth of small businesses in Argyll and Bute helping to continue previous
business support work undertaken by Business Gateway. 
The focus of our work in collaboration with national partners is on the younger working population and over
50s where there is a larger percentage of people claiming benefits.  In addition we continue to focus on our
main sectors with a new tourism strategy now launched that includes looking at improving peoples skills,
together with a new food and drink strategy that is looking to assist the expansion of this important industry
which again employs a wide range of individuals with considerable potential to expand. 
2020-21 2019-20 2018-19 2017-18
1%
3%
1.80%
3.00% 2.70%
5%
5.70%
7%

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Appendix 1
42 
Claimant count as percentage of 16-24 population (ECON12b) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 2.21% 2.81% 2.99% 6.10%
FG median 2.10% 3.05% 3.06% 6.01%
Scotland 3.07% 3.60% 3.88% 7.17% 
New Measure 
How We Performed
This measure presents the claimant count as a percentage of the 16‐24 population. The definition of
claimant count is the number of 16‐24 year olds claiming either jobseeker’s allowance or claim Universal
Credit and are required to seek work and be available for work. 
16‐24 year olds have been disproportionally affected by the pandemic. Schemes like The Young Persons
Guarantee and No One Left Behind are being administered locally to improve opportunities for young
people to get into work. 
The percentage of this indicator has increased by 103.5% and an increase on the previous year of 250
claimants aged 16‐24. The Mid‐Year Estimate (MYE) of 16‐24 age group has increased by 60 or (0.73%) 
Under Universal Credit a broader span of claimants is required to look for work than under Jobseeker's
Allowance. As Universal Credit Full Service is rolled out in particular areas, the number of people recorded
as being on the Claimant Count is likely to rise. 
As with all age groups Covid has had a significant impact on the performance of this indicator. The Scottish
Government has brought in additional initiatives to counteract the effect of the pandemic on employment. 
Expected Future Performance and Impact of Policy Decisions
Officers monitor claimant data on a monthly basis as they are released by Office of National Statistics. This
information is shared with internal and external colleagues with the aim of identifying potential hotspots
and trends. This then allows for preparedness by officers in these areas in the event that trends
accelerate. This is also backed up by detailed economic information in the monthly bulletins. Comparing
and contrasting performance between age groups and other local authorities allows for identification of
best practice and the sharing of this. 
2020-21 2019-20 2018-19 2017-18
2%
2.21% 4%
2.99% 2.81%
6%
6.10%
8%

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Appendix 1
43 
Legal and Regulatory Support 
Percentage procurement spend on local enterprises (ECON4) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 29.40% 28.00% 28.43% 25.41%
FG median 35.17% 39.54% 35.49% 32.30%
Scotland 27.40% 28.71% 28.51% 29.11% 
How We Performed
The local spend in 2020‐21 was affected due to the nature of the contracts that we were awarding to
support the council in its activities during the Covid lockdown. We do not have a local supply base for a
large number of the contracts that were awarded in 2020‐21 due to the specialized nature of the
requirement, size or the geographical location for delivery of the works and services. In addition, it should
be noted that local spend can only be reported where proximity is known via the Scottish Government
Information Hub, and if a local supplier has a registered head office out with Argyll and Bute, this may not
be allocated to local spend data. 
Argyll & Bute Council has an ongoing commitment to encourage spend in the local economy and thus
create employment. The Council monitors the type of contracts the local suppliers are bidding for and
which contracts are subsequently awarded to them. 
The PCCMT continues to provide accessible training and access to tender opportunities to local suppliers.
The PCCMT further support local businesses by carrying out a number of procurements via Invitation to
Quote (ITQ), where the regulations allow it. The PCCMT also focus on simplified and streamlined
procurement processes, thus ensuring that the documentation is as simplified as possible, and engage
with local Economic Development colleagues and other collaborative stakeholders to support emerging
priorities that will support the economic recovery within Argyll and Bute. 
In an effort to support local suppliers however, the PCCMT have developed a supplier page on the Council’s
website that provides suppliers with pre‐recorded webinars on how to bid for Council contracts, hints and
tips for tendering as well as our contract plan, details of upcoming supplier development events and our
category officer’s contact details all of which enable local suppliers to be able to bid for our contracts. 
Expected Future Performance and Impact of Policy Decisions
Argyll & Bute Council has an ongoing commitment to encourage spend in the local economy and thus
create employment. However, due to the nature of the local economy, the very small average size of
businesses, narrow sectoral reach and the geographical spread of contract demand, the area does
not have the capacity of businesses to respond. A lot of larger specialist contracts have to go to
companies outside the area. This is a structural economic and demographic challenge, which the
council has limited economic levers available to influence.
2020-21 2019-20 2018-19 2017-18
25% 
20%
25.41%
28.43% 28.00% 29.40%
40% 
35% 
30%

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44 
Corporate Outcome - We Have An Infrastructure That Supports
Sustainable Growth
Commercial Services 
Proportion of operational buildings that are suitable for their current use (CORP-ASSET1) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 73.74 75.06 78.48 77.60
FG median 78.30 76.98 78.96 79.77
Scotland 80.81 82.15 82.47 82.31 
How We Performed
The performance of this indicator has dropped slightly following steady year‐on‐year improvement since
2020‐11.
There has been a significant increase in the percentage difference between Argyll & Bute and our Family
Group which is now more than 2%. The Scotland wide percentage difference has decreased slightly due to
the Scotland average figure reducing.
There are several factors that may have contributed to this change such as policy decision and capital
investment.
Over the 4 year period, the number of buildings that are suitable has increased from 292 to 343. This has
primarily been as a result of data cleansing. Over the same period, the total number of operational
buildings has altered from 396 to 442. The highest proportion occurred in 2019‐20.
Expected Future Performance and Impact of Policy Decisions
The Council’s property related capital programme primarily targets asset sustainability issues. The
associated projects help to sustain the condition of buildings as opposed to their suitability. It is therefore
anticipated that the indicator will remain stagnant in moving forward and will be affected by initiatives to
reduce the Council’s office estate, the longer term improvement of the Learning Estate and depot
rationalisation. There will be further change associated with a combination of asset transfers and further
data cleansing.
2020-21 2019-20 2018-19
73.74
2017-18
70
75.06
77.60 78.48
80
90

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45 
Roads and Infrastructure Services 
Net cost of waste collection per premise (ENV1a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £59.83 £46.40 £45.81 £48.07
FG median £67.92 £65.76 £62.97 £64.87
Scotland £73.47 £73.41 £73.46 £72.35 
How We Performed
The performance has increased against the previous year which in line with our Family Group. Although the
cost of waste collection is lower than our Family Group and Scotland it should be read in conjunction with
indicator ENV2a which looks at the cost of waste disposal.
Comparing the current period against the previous period there were an additional 1,448 properties for
waste collection and an additional total cost of £166,000.
The high costs experienced in Argyll and Bute for collections is due to the remote and island communities
that make up the area.
It should also be borne in mind that Covid would have impacted on this measure.
Expected Future Performance and Impact of Policy Decisions
The Council are working towards a solution which will be compliant with regulation. Officers are currently
working with Scottish Government colleagues with a view to ensuring that whichever solution is progressed
takes in to account the requirements of the Energy from Waste review, commissioned by Scottish
Government, which commenced early 2022. There is some dubiety as to whether or not there will be a
requirement to extend food waste collections across Argyll and Bute. Currently food waste is only collected
from the Helensburgh and Lomond area due to the population exceeding the current threshold. Should
food waste collections be required across the whole council area there will be a significant cost implication
which will incur additional revenue expenditure in excess of £1m.
2020-21 2019-20 2018-19 2017-18
£40
£48.07 £45.81 £50
£46.40 £59.83
£80 
£70 
£60

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Appendix 1
Roads and Infrastructure Services
46 
Net cost of waste disposal per premise (ENV2a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £206.33 £206.75 £211.43 £180.69
FG median £121.60 £120.93 £136.97 £131.52
Scotland £112.91 £106.36 £105.37 £105.88 
How We Performed
The cost of waste disposal is the lowest for 8 years however, the cost remains the highest in Scotland. As
our Family Group consists of rural authorities our geography obviously plays an important factor in this
indicator, therefore it is not surprising that costs are significantly higher than Scotland wide.
Comparing the current period against the previous period there were an additional 1,448 properties with a
total cost reduction of £1,323,000.
This indicator should be read in conjunction with indicator ENV1a which looks at the cost of waste
collection.
It should also be borne in mind that Covid would have impacted on this measure.
The high costs experienced in Argyll and Bute are partly due to the remote and island communities that
make up the area. However the high costs are also attributed to the fact that the Council has in place a PPP
contract dating from 2001 which was designed to divert waste material from landfill through processing.
This contract runs until September 2026 which creates a nine month period between the 2025
Biodegradable Municipal Waste Ban and the end of the contract. A detailed options appraisal following
green book principles is currently underway to look at the best long term solution for Argyll and Bute, this is
due to report to the September 2022 Economic Development & Infrastructure Committee.
Expected Future Performance and Impact of Policy Decisions
The Council are working towards a solution which will be compliant with regulation. Officers are currently
working with Scottish Government colleagues with a view to ensuring that whichever solution is progressed
takes in to account the requirements of the Energy from Waste review, commissioned by Scottish
Government, which commenced early 2022.
£250 
£200 £180.69
£206.33 £206.75 £211.43
£150 
£100 
£50
2017-18 2018-19 2019-20 2020-21

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Appendix 1
Roads and Infrastructure Services
47 
Street cleanliness score (ENV3c) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 93.55 92.30 90.73 84.27
FG median 95.24 95.85 97.05 96.00
Scotland 92.20 92.80 92.25 90.10 
How We Performed
Argyll & Bute has seen a sharp decrease in this indicator which puts the performance below that of our
Family Group and Scotland. The decline in performance is in line with a reduction in investment in the
service.
Street cleanliness is presented using the Street Cleanliness Score, which is produced by Keep Scotland
Beautiful. This measures the percentage of areas assessed as ‘clean’ rather than completely litter free sites
(as this is considered impractical in areas of high footfall). This allows authorities to tackle litter problem
areas to achieve better results.
This indicator is linked to the Cost of Street Cleaning per 1,000 Population. The net cost of street cleaning
has reduced by £64,000 however, the population has reduced by 440 (Mid Year Estimate 2020 of 85,430).
We will continue to monitor street cleanliness through the Keep Scotland Beautiful framework with a view
to bringing forward any future policy changes that may result from the budget process and service
prioritisation.
Expected Future Performance and Impact of Policy Decisions
Future performance will be determined by available budget, as budget reduces, performance in this area
will continue to reflect the available resource. 
2020-21 2019-20 2018-19 2017-18
85 
80
84.27 90.73 92.30 93.55
100 
95 
90

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Appendix 1
Roads and Infrastructure Services
48 
Percentage of total household waste arising that is recycled (ENV6) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 38.73% 37.80% 38.59% 31.20%
FG median 33.29% 32.60% 34.06% 32.90%
Scotland 45.60% 44.70% 44.85% 42.00% 
How We Performed
The performance for all groups decreased in this indicator with Argyll & Bute performing worse than our
Family Group and that of Scotland.
The recycling performance dropped largely as a result of the pandemic which resulted in Argyll and Bute
putting in place a single bin collection service during the peak of the pandemic rather than separately
collecting recycling materials and general waste at kerb‐side.
It should also be borne in mind that Covid would have impacted on this measure.
Expected Future Performance and Impact of Policy Decisions
Full impact of regulation and national policy changes have yet to be fully determined, however the
Biodegradable Municipal Waste (BMW) ban, deposit return scheme and potential increase collection for
food waste are all likely to have an impact on future performance.
2020-21 2019-20 2018-19 2017-18
25%
35% 31.20% 
38.59% 37.80% 38.73%
45%
55%

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Appendix 1
Roads and Infrastructure Services
49 
Cost of roads per kilometre (ENV4a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £7,030.53 £8,661.62 £7,604.63 £5,832.62
FG median £6,112.89 £6,503.27 £6,211.75 £4,535.85
Scotland £11,241.06 £10,834.74 £10,412.81 £9,378.69 
How We Performed
The cost of maintaining our roads has reduced again with Argyll & Bute above our Family Group and below
Scotland average. The expenditure for 2020‐21 is 23% lower than the previous year and is in line with 2015‐
16 expenditure.
This indicator is a measure of the cost that has been spent on the road network, this also includes winter
maintenance and is normally in line with a capital budget and policy decisions. This indicator should be
viewed in conjunction with the percentage of roads that should be considered for maintenance treatment.
The length of road for this indicator remains unchanged at 2,286 kilometres.
It should be noted that during the Covid‐19 pandemic, we were severely limited in carrying out road
improvement works. 
The higher performance in previous years shows the investment decisions taken by the council to improve
the road network. 
Expected Future Performance and Impact of Policy Decisions
At the time of writing, April 2022, budgets that were approved in February this year will now only buy 80%
of what they would have done at the time of approval. What this means in reality is that there will be less
roads maintenance carried out per pound of available budget than last year. Whilst the way this indicator
has been designed will not reflect any changes of the cost per kilometre, in reality what this means is that
fewer roads will be repaired than would have been prior to the price increase. 
2020-21 2019-20 2018-19 2017-18
£6,000 
£4,000
£5,832.62
£7,030.53 £8,000
£7,604.63
£8,661.62
£12,000 
£10,000

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Appendix 1
Roads and Infrastructure Services
50 
Percentage of A class roads that should be considered for maintenance treatment
(ENV4b) 
Group 2016-18 2017-19 2018-20 2019-21
Argyll & Bute 43.49% 41.80% 41.59% 40.30%
FG median 31.92% 31.37% 32.23% 31.80%
Scotland 30.16% 30.03% 30.57% 29.80% 
How We Performed
This indicator has continued to improve however Argyll & Bute remains significantly above our Family
Group (lower is best – we aim for a lower figure) and Scotland.
This indicator should be viewed in conjunction with the percentage of ‘B’ class roads that should be
considered for maintenance and the cost of maintenance per kilometre of road.
It is positive to note that our overall performance is improving with a reduction in the percentage of ‘A’
class roads in need of maintenance treatment. This is largely due to positive capital investment through the
roads reconstruction programme and also through levering in additional funding through initiatives such as
the Timber Transport Fund.
We continue to implement policy decisions to invest in our road network, but this indicator shows that the
nature of our network, with remote, rural and island roads means that the costs remain high.
Expected Future Performance and Impact of Policy Decisions
The ongoing price increases for bitumen and fuel will mean we able to deliver fewer resurfacing schemes
for the available budget, this is very likely to see a worsening of the road condition, despite policies of
further investment.
2019-21 2018-20 2017-19 2016-18
20%
30%
40%
40.30% 41.59% 41.80% 43.49% 50%

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Appendix 1
53 
Roads and Infrastructure Services 
Percentage of B class roads that should be considered for maintenance treatment
(ENV4c) 
Group 2016-18 2017-19 2018-20 2019-21
Argyll & Bute 63.86% 62.66% 61.73% 59.70%
FG median 35.83% 36.27% 36.64% 35.55%
Scotland 35.90% 35.71% 34.96% 34.00% 
How We Performed
This indicator has improved by 2% however Argyll & Bute remains significantly above our Family
Group (lower is best – we aim for a lower figure) and Scotland.
This indicator should be viewed in conjunction with the percentage of ‘A’ class roads that should be
considered for maintenance and the cost of maintenance per kilometre of road.
It is positive to note that our overall performance is improving with a reduction in the percentage of
‘B’ class roads in need of maintenance treatment. This is largely due to positive capital investment
through the roads reconstruction programme and also through levering in additional funding
through initiatives such as the Timber Transport Fund.
Expected Future Performance and Impact of Policy Decisions
The ongoing price increases for bitumen and fuel will mean we able to deliver fewer resurfacing
schemes for the available budget, this is very likely to see a worsening of the road condition.
2019-21 2018-20 2017-19 2016-18
50% 
40% 
30%
59.70% 61.73% 62.66% 63.86%
70% 
60%

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Appendix 1
54 
Getting It Right
Customer Support Services 
Percentage of the highest paid 5% of employees who are women (CORP3b) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 53.06% 52.06% 55.15% 55.96%
FG median 47.00% 49.44% 49.59% 53.80%
Scotland 54.63% 55.53% 56.74% 58.30% 
How We Performed
The performance of this indicator has improved on last years’ increase. Again this year it is the highest
percentage at any point for Argyll & Bute. We have a higher percentage than the Family Group average but
again lower than Scotland wide.
This measure captures gender equality in senior positions only. While it is important to capture the
progress made in relation to gender equality in senior positions, there is a need to capture the progress
being made across the wider work force. The Gender Pay helps reflect this position.
Expected Future Performance and Impact of Policy Decisions
We will continue to look at opportunities to implement guidance and procedures that support the
wellbeing and development of all of our employees. Some of these we hope will have a positive impact on
women, such as support around menopause and caring responsibilities, which will assist in women being
able to continue developing their careers during periods where they have additional personal challenges or
responsibilities
2020-21 2019-20 2018-19 2017-18
40%  
52.06%  45%
55.15%
50% 53.06% 
55.96%  55%
60%

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Appendix 1
Customer Support Services
55 
The gender pay gap (%) (CORP3c) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 7.71% 7.76% 6.83% 6.71%
FG median 7.45% 6.29% 5.84% 5.79%
Scotland 3.93% 4.18% 3.40% 3.66% 
How We Performed
The Gender Pay Gap for Argyll and Bute has reduced again for the third year running but it still remains
higher than that of our Family Groups and over 4% higher than that of Scotland wide. As this value is a
'positive' figure it indicates that men are paid more than women. The figure is the percentage difference of
the hourly pay, not a monetary difference.
Expected Future Performance and Impact of Policy Decisions
This will be an area of continued focus going forward and we will seek to look at best practice and
benchmarking to see how we can continue to address the gender pay gap in Argyll & Bute.
2020-21 2019-20 2018-19 2017-18
6% 
4% 
2%
6.71% 6.83% 8%
7.76% 7.71%
10%

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Appendix 1
Customer Support Services
56 
Sickness absence days per teacher (CORP6a) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 5.89 5.73 7.65 4.40
FG median 7.18 7.18 7.16 4.41
Scotland 5.93 6.21 6.35 4.16 
How We Performed
Argyll & Bute saw a decrease in teacher absence of more than 42 % on the previous year. It is felt that
alternative styles of teaching as a result of managing Covid has impacted on this measure.
Absence due to Covid is excluded from this
data. Additional Head of Service Commentary covered
under 6b
2020-21 2019-20 2018-19 2017-18
3
5.73 4.40 5.89
8
6
5
7.65
9

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Appendix 1
Customer Support Services
57 
Sickness absence days per employee (non-teacher) (CORP6b) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 12.82 14.01 12.31 9.96
FG median 10.91 11.36 11.35 9.58
Scotland 11.41 11.49 11.90 9.71 
How We Performed
In line with teacher absence, employee absence has seen a large reduction in levels of absence. This is in
also line with our Family Group and Scotland wide. This reduction brings sickness absence levels back to
pre‐2012/13 levels. It is felt that working from home of national guidance and managing Covid has
impacted on this measure. Absence due to Covid is excluded from this data. 
Additional Commentary by Head of Service (both Corp 6a & 6b)
Overall, there has been a 26% reduction in sickness absence across the Council. All Covid related absence
e.g. Covid absence, reaction to vaccine, self‐isolation, shielding, caring responsibilities were not recorded
against sickness absence but recorded separately.
The Services’ that have seen a bigger % reduction in absence are “support services” who in the main have
been working from home. It is not clear why this is ‐ there are a number of assumptions e.g. employees
being better able to manage underlying health conditions or a period of ill health at home rather than in
the office and elimination of significant travelling time which again which makes it easier to manage ill
health as working days are shorter and less contact with other people reducing the transmission of other
types of infections. The services to have experienced the lowest % change in their absence are the
“operational services” – Commercial Services, Development & Economic Growth, Road & Infrastructure
Services, Adult Services and Children & Families.
The reasons for absence has changed quite significantly. Stress, Depression and Mental Health remains the
number one reason for absence and is a much higher proportion at 39% in 20/21. There has only been a
3% increase in work days lost due to this reason but in the landscape of an overall decrease in work days
lost of 26% this is concerning but possibly not surprising as it has been a year like no other. Looking a little
deeper at the underlying sickness reasons within this category – Anxiety, Alcoholism, Bereavement and
Sleep Problems have increased their proportion. National Records for Scotland confirm that there have
been more deaths in 2020 than in other year due to Covid and therefore it is unsurprising the reason of
2020-21 2019-20 2018-19 2017-18
10 
8
9.96
12
12.31 12.82 14
14.01
16

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Appendix 1
58 
bereavement for absence has increased. With the introduction of the new Conditions of Service for LGE
staff (July 21) we have increased the number of days of bereavement leave from 3 to 5. Interestingly when
we looked at the absence figures in Q1 20/21 stress absence had reduced dramatically – by 25% in that
quarter than the previous year. However, all other quarters show an increase.
Work days lost due to medical treatment has accounted for almost half the proportion against last year and
looking at the sickness reasons underneath this category it can be assumed this is due to the lack of
hospital treatments that took place in 20/21. As hospitals return to operations and treatments it may be
that we see this account for a bigger proportion of absence in 21/22 as backlogs are cleared.
Work days lost due to infections has reduced to a 5% proportion from a 9% last year – it can be assumed
that this is due to the lack of social contact and increased protection measures that people have
experienced in the last year. As the restrictions relax we may see this rise again but with continuation of
most protection measures and working from home we may see this to continue to account for a lower
proportion.
There has been an 11% increase in the proportion of long term absence (28 days +) against short term
absence which is quite significant.
Expected Future Performance and Impact of Policy Decisions
Overall, as Covid restrictions are removed we would expect the absence figures to rise to be closer to pre
pandemic levels and they may exceed pre pandemic levels with national trend data pointing towards a
lasting impact especially with mental health related absences. With Covid restrictions easing in 21/22 it is
expected that the rate of infections will rise as social distancing and isolation are removed although
perhaps they will not rise to pre pandemic levels with increased awareness of infection control. As the NHS
get back to business as usual with planned operations we would expect to see a rise in our absences due to
medical treatment. Both statistically and anecdotally those services that have offered working from home
have seen a bigger decrease in the number of work days lost and we would expect that to continue as
working from home has remained the norm however, employees habits have changed with Covid therefore
there may be other impacts on wellbeing that have not yet been seen.
The Council has introduced new Supporting Attendance Procedures in October 2021 and revised its Stress
in the Workplace procedures which is hoped will have a positive impact on reducing absence however,
given that these were only introduced in the third quarter a longer lead in time will be required. The
Wellbeing team’s focus has continued to be on supporting managers with long term absence particularly
within the HSCP therefore it is hoped a reduction in absence in this area will be realised. The Council has
also introduced a number of new leave types in July 21 which is also hoped to impact on absence but again
given this was only in the second quarter of the performance year a positive impact may not be noticed
until the following year.

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Appendix 1
Financial Services
59 
The cost per dwelling of collecting Council Tax (CORP4) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute £9.26 £10.47 £7.00 £6.76
FG median £9.77 £9.83 £9.00 £8.87
Scotland £8.19 £7.56 £7.02 £6.64 
How We Performed
The cost to the Council of collecting council tax has reduced again this period by 3.6% and is the lowest
cost achieved so far which is a positive result. The cost is substantially lower than that of our Family Group
and slightly higher than the Scotland wide average. It is expected that these costs will be maintained at the
current level in 2021/2022.
Expected Future Performance and Impact of Policy Decisions
Expect to maintain these costs at the current level in 2022/23 however the Revenue & Benefit Section is
undergoing a Business Process Review (BPR) which may impact the figures from 2023/24 onwards.
2020-21 2019-20 2018-19 2017-18
£6
£6.76 £7.00 £8
£9.26
£10
£10.47
£12

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Appendix 1
Financial Services
60 
Percentage of income due from Council Tax received by the end of the year (CORP7) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 95.80% 96.11% 96.40% 96.12%
FG median 96.20% 96.44% 96.37% 95.91%
Scotland 96.00% 96.01% 95.76% 94.77% 
How We Performed
Argyll & Bute continues to perform very well in this measure where a high percentage is a good result. To
complement the cost of collecting council tax the percentage of council tax collected is again very high
performing. As anticipated last year the percentage has dropped slightly on the previous year. The
reasons given for this is the impact of the Covid pandemic on financial insecurity and the taxpayers’ ability
to pay their Council Tax. The performance in 2021/22 has been good despite the challenges of Covid and
the anticipated significant fall in Council Tax income has not been realised
The performance achieved is higher than our Family Group and Scotland wide.
Expected Future Performance and Impact of Policy Decisions
Expect current performance beyond 2021/22 to be maintained.
2020-21 2019-20 2018-19 2017-18
94%
96.11% 95.80%  
96.12%  96%
96.40%
98%

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Appendix 1
Financial Services
61 
Percentage of invoices sampled that were paid within 30 days (CORP8) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 96.57% 97.12% 97.65% 96.04%
FG median 92.01% 92.25% 93.57% 93.12%
Scotland 93.19% 92.68% 91.72% 91.76% 
How We Performed
Although performance in this indicator has dropped in this period it still far exceeds both the Family Group
and Scotland wide performance which is a positive position to be in. This has been achieved despite the
significant additional workload in relation to the payment of Covid related grants. This is especially
important at the current time as small and medium size businesses continue to recover from the impact of
Covid.
Expected Future Performance and Impact of Policy Decisions
Expected future performance is expected to rise again as the impact of Covid passes and the new ledger
system becomes familiar.
2020-21 2019-20 2018-19 2017-18
90%
95%
96.04%
96.57%
97.65% 97.12%
100%

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Appendix 1
Financial Services
62 
Total useable reserves as a percentage of Council annual budgeted net revenue
(FINSUS1) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 23.84% 23.50% 23.10% 34.71%
FG median 19.35% 17.80% 18.61% 26.10%
Scotland 17.01% 16.57% 16.95% 23.60% 
How We Performed
Higher is best.
During this period the performance of this indicator has increased by 11.6% and is above both our Family
Group and Scotland average figures. The level of reserves provides an indication of how a council is placed
to meet unforeseen events. A low level of unallocated reserves may be a sign that a council could struggle if
an unknown financial event were to occur.
The Council follows the guidance outlined in the Chartered Institute of Public Finance and Accountancy
(CIPFA) LAAP Bulletin in relation to Local Authority Reserves and Balances which provides guidance to local
authorities on the establishment and maintenance of local authority reserves and balances. The level of the
Council's reserves, and the extent to which an element of the general fund is not committed is kept under
constant review. Should the Council's 2% contingency have to be utilised then the S95 Officer is required to
put a recovery plan in place immediately to ensure the Council’s contingency balance is restored.
In recent years’ the biggest threat to this was the risk of an Integrated Joint Board (IJB) overspend. If that
occurred the partners (the Council and NHS Highland) would be required to make additional payments to
the IJB. However, the IJB have repaid all their debt in 2021/22 therefore this threat has been removed.
Levels of reserves were also higher in 2020/21 due to additional Covid funding and slippage within the
capital programme as a result of works having to be put on hold.
Expected Future Performance and Impact of Policy Decisions
The level of reserves should reduce back to previous levels during 2022/23 as the Covid recovery period
progresses and the funding is spent. The capital programme should also begin to pick up pace.
2020-21 2019-20 2018-19 2017-18
10%
20%
23.10% 23.50% 23.84% 30%
34.71%
40%

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Appendix 1
63 
Financial Services 
Uncommitted general fund balance as percentage of Council annual budgeted net
revenue (FINSUS2) 
Group 2017-18 2018-19 2019-20 2020-21
Argyll & Bute 2.81% 2.71% 2.53% 2.60%
FG median 2.71% 2.69% 2.77% 3.09%
Scotland 3.67% 3.51% 3.63% 3.52% 
How We Performed
Lower is best.
Although this indicator has risen slightly, it remains lower than the Family Group median and
Scotland.
This indicator reflects the conscious investment decisions the Council has made by utilising the
uncommitted balance and therefore the decline is non‐unknown or unplanned.
Additional commentary as per FINUS01.
Expected Future Performance and Impact of Policy Decisions
As per FINUS01. 
2020-21 2019-20 2018-19 2017-18
2%
2.53%
2.60%
2.71% 2.81% 3%
4%

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Appendix 1
64 
Measures for which there is no data yet: 
Adult Care
• Percentage of carers who feel supported to continue in their caring role (SW4E)
• Percentage of adults supported at home who agree that their services and support had a positive
impact in improving or maintaining their quality of life (SW4b)
• Percentage of adults supported at home who agree that they are supported to live as independently
as possible (SW4c)
• Percentage of adults supported at home who agree that they had a say in how their help, care of
support was provided (SW4d) 
Commercial Services
• Percentage of adults satisfied with libraries (C&L5a)
• Percentage of adults satisfied with leisure facilities (C&L5d) 
Education
• School attendance rate (looked after children) (CHN19b)
• School exclusion rate (per 1,000 ‘looked after pupils’) (CHN20b)
• Percentage of adults satisfied with local schools (CHN10)
• Percentage of children living in poverty (after housing costs) (CHN24) 
Development and Economic Growth
• Gross value added (GVA) per capital (ECON11) 
Commercial Services
• CO2 emissions area wide per capita (CLIM1) 
Roads and Infrastructure Services
• Percentage of adults satisfied with street cleaning (ENV7b)
• Percentage of adults satisfied with refuse collection (ENV7a)