App 2.AllKPIsFQ4_2021-22_FullDetail_V2
Argyll and Bute Council · 23 June 2022
Back to Audit and Scrutiny Committee — 23 June 2022 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 2 October to March 2022: Key Performance Indicators – All Services STATUS TREND KPIs FQ4 2021/22 DESCRIPTION G FIS102_01 Maximise distribution of Scottish Welfare Fund. but cannot compare R FIS102_04a All new benefit claims are processed promptly. decreased slightly on last report G FIS110_02 Maintain the percentage of suppliers that are paid within 30 days. G FIS115_01 The agreed audit plan is delivered. R FIS115_02 Maintain the high rate of collecting Non‐Domestic Rates [NDR].now RED, was G last period but it cumulative G FIS115_03 Maintain the high rate of collecting Council Tax. This was RED last report G EDU106_02 Increase the percentage of successful examination presentations in levels 4 and 5 for Literacy and Numeracy by our senior phase pupils. G EDU106_05 Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place. R EDU107_05 Maintain the percentage of all young people leaving school achieving a positive destination into further education, training or employment. G EDU108_04 Digital technology is used to deliver the curriculum wherever necessary as a cover for teacher vacancies or low rolls. R LRS102_01 Advice and assistance from Welfare Rights is provided to Clients to ensure they maximise their income. cumulative R LRS110_02 Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal. Decreased since last report G LRS110_03 Maintain the percentage of all Small Medium Enterprises (SMEs) that win Council contracts. G COM107_01 Provide quality meals within cost margins to all pupils. G CSS101_02 Increase public use of corporate social media sites on three categories of information: council news, community success and general use. G CSS101_03 Increase the percentage of telephone service enquiries received by Customer Service Centre’s that are dealt with at the first point of contact by the Customer Service Centre. G CSS113_02 Maintain the average time to resolve ICT incidents. G CSS115_01 Increase the percentage of all Self‐Service and automated contacts. G RIS113_03 The percentage of the top priority routes that receive winter weather treatment that are completed on time (Winter Maintenance operations). G RIS113_04 The percentage of Class 1 potholes that are repaired within 36 hours. R RIS113_05 The percentage of street lighting fault repairs are completed within 10 working days .still decreased G RIS114_01 The percentage of waste that is recycled, composted or recovered. Decreased since last report G RIS114_03 Percentage of street cleanliness. Improved since last report G RIS115_01 Percentage of bins collected on time. G DEG103_02 The percentage of positive homeless prevention interventions (prevent 1). G DEG105_01 Respond to Building Warrant applications within 20 days.
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Appendix 2 October to March 2022: Key Performance Indicators – All Services G DEG 105_02 The percentage of building warrants and amendments issued within 6 days from receipt of all satisfactory information. R DEG110_03 The time it takes to determine 'local' planning applications is no longer than 10% above the National Average. Still improved on last report 28 TOTAL KPIs