App 1.AllSuccessMeasures_85
Argyll and Bute Council · 23 June 2022
Back to Audit and Scrutiny Committee — 23 June 2022 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Number Of Success Measures: 85 BORef Business Outcome SM Code Outcome success measures BO101 We ensure information and support is available for everyone CSS101_01 Improve the current accuracy rate for registration of births, deaths and marriages by the Council's Registration Service. CSS101_02 Increase public use of corporate social media sites on three categories of information: council news, community success and general use. CSS101_03 Increase the percentage of telephone service enquiries received by Customer Service Centres that are dealt with at the first point of contact by the Customer Service Centre. BO102 We provide support, prevention and opportunities to help people make better lifestyle choices DEG102_01 Protecting health of our people through the delivery of the formally approved Joint Health Protection Plan. (2020‐2022 plan) FIS102_01 Maximise distribution of Scottish Welfare Fund. FIS102_03 Maximise distribution of Discretionary Housing Payment (DHP) fund. LRS102_01 Advice and assistance from Welfare Rights is provided to Clients to ensure they maximise their income. FIS102_02a Scottish Welfare Fund claims processed promptly. FIS102_02b Scottish Welfare Fund claims processed promptly. FIS102_04a Process all new benefits claims or changes in circumstances promptly and accurately. FIS102_04b Process all new benefits claims or changes in circumstances promptly and accurately. FIS102_04c Process all new benefits claims or changes in circumstances promptly and accurately. BO103 We enable a choice of suitable housing options DEG103_01 Number of new affordable homes completed per annum. DEG103_02 The percentage of positive homeless prevention interventions (prevent 1). DEG103_03 The number of empty properties brought back in to use per annum. BO104 Our communities are protected and supported CPD104_01 Number of capacity building support sessions held with community groups. CPD104_02 The percentage of groups who say their effectiveness has increased as a result of capacity building by the team. CPD104_03 The percentage of groups whose users say they have an increase in confidence or wellbeing. DEG104_01 Undertake an enforcement intervention programme to high risk premises in respect of environmental health, animal health and welfare and licensing standards. LRS104_01 Undertake visits to all premises identified as high risk on the Trading Standards database. BO105 Our natural and built environment is protected and respected DEG105_01 Respond to Building Warrant applications within 20 days. DEG105_02 The percentage of building warrants and amendments issued within 6 days from receipt of all satisfactory information. DEG105_03 Increase the use of the Building Standards service towards it being self‐funding. BO106 Our looked after young people are supported by effective corporate parenting EDU106_01 Increase positive destinations for our looked after children in Argyll and Bute. EDU106_02 Increase the percentage of successful examination presentations in levels 4 and 5 for Literacy and Numeracy by our senior phase pupils. Appendix 1
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BORef Business Outcome SM Code Outcome success measures BO106 Our looked after young people are supported by effective EDU106_03 Maintain the low level of exclusion incidents experienced by our looked after children. EDU106_04 Ensure there is a completed transition plan in place when a care experienced young person changes school / establishment EDU106_05 Increase the percentage of our care experienced young people that have the recommended additional tracking and monitoring plans in place. BO107 The support and lifestyle needs of our children, young people, and their families are met COM107_01 Provide quality meals within cost margins to all pupils. EDU107_01 Support the increase in the uptake of available Grants, Allowance and Entitlements. Increase from 2018/19 baseline Clothing Grants Free School Meals Education Maintenance Allowance EDU107_02 A counselling service is available in all secondary schools. EDU107_03 All children and young people identified as requiring an adapted timetable will have a flexible learning plan put in place. EDU107_04 Maintain the percentage of 16‐19 year olds in Argyll and Bute participating in education, training or employment. EDU107_05 Maintain the percentage of all young people leaving school achieving a positive destination into further education, training or employment. BO108 All our children and young people are supported to realise their potential CSS108_01 The percentage of Modern Apprentices that go on to a positive destination after completing the Argyll and Bute Council Modern Apprentice Programme. EDU108_01 Increase the uptake of wider achievement opportunities which complement traditional SQA awards and offer alternative ways to develop learning, life and work skills. EDU108_02 The percentage of children that achieve their appropriate developmental milestones by Primary 1. EDU108_03 Maintain the percentage of primary pupils that become digital leaders. EDU108_04 Digital technology is used to deliver the curriculum wherever necessary as a cover for teacher vacancies or low rolls. EDU108_05 All secondary establishments have a minimum of two (local community) business partners. BO109 All our adults are supported to realise their potential EDU109_01 Maintain the number of adults engaged in community learning and development (CLD) employability programmes. EDU109_02 Increase the number of adults with Individual Learning Plans that identify and address employability barriers such as training needs and skills gaps. BO110 We support businesses, employment and development opportunities DEG110_01 REMOVED FROM SERVICE PLAN‐The 12 month survival rate of new small and medium sized businesses. DEG110_02 The number of new business start‐ups supported. DEG110_03 The time it takes to determine 'local' planning applications is no longer than 10% above the National Average. FIS110_01 Increase the total value of rates (NDR) relief awarded. FIS110_02 Maintain the percentage of suppliers that are paid within 30 days. LRS110_01 Maintain the percentage of all Council spend that is either under a contract or a Service Level Agreement (SLA). LRS110_02 Maintain the percentage of local suppliers that benefit from the awards of contracts via the procurement portal. Appendix 1
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BORef Business Outcome SM Code Outcome success measures BO110 We support businesses, employment and development LRS110_03 Maintain the percentage of all Small Medium Enterprises (SMEs) that win Council contracts. LRS110_04 Increase the number of community benefits that are delivered through the contracts we award locally. BO111 We influence and engage with businesses and policy makers DEG111_01 An enforcement intervention is performed in a consistent and fair manner with businesses fully supported throughout. BO112 Argyll and Bute is promoted to everyone CSS112_01 Increase the use of #abplace2b and www.abplace2b.scot. DEG112_01 Deliver the Dunoon CARS (Conservation Area Regeneration Scheme) project. Percentage of project delivery to date Total spend to date DEG112_02 Deliver the Rothesay TH (Townscape Heritage) project. Percentage of project delivery to date Total spend to date DEG112_03 Deliver the Tarbert and Lochgilphead Regeneration Fund project. Percentage of project delivery to date Total spend to date DEG112_04 Deliver the Lochgilphead CARS (Conservation Area Regeneration Scheme) project. Percentage of project delivery to date Spend to date BO113 Our infrastructure is safe and fit for the future COM113_01 The percentage of operational buildings that are suitable for their current use. COM113_02 The percentage of internal floor area of operational buildings in satisfactory condition. CSS113_01 Deliver the ICT and Digital Strategy Action Plan. CSS113_02 Maintain the average time to resolve ICT incidents. RIS113_01 There are no 'avoidable' weight restrictions in place on our roads and bridges. RIS113_02 The percentage of roads in need of maintenance as defined by the annual survey. RIS113_03 The percentage of the top priority routes that receive winter weather treatment that are completed on time (Winter Maintenance operations). RIS113_04 The percentage of Class 1 potholes that are repaired within 36 hours. RIS113_05 The percentage of street lighting fault repairs are completed within 10 working days. Appendix 1
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BORef Business Outcome SM Code Outcome success measures BO114 Our communities are cleaner and greener RIS114_01 The percentage of waste that is recycled, composted or recovered. RIS114_02 The number of tonnes of waste sent to landfill. RIS114_03 Percentage of street cleanliness. BO115 We are efficient and cost effective CSS115_01 Increase the percentage of all Self‐Service and automated contacts. EDU115_01 Our Grant spend is maximised: Gaelic Grant Glaif Looked After Children Attainment funding Scottish Attainment Challenge FIS115_01 The agreed audit plan is delivered. FIS115_02 Maintain the high rate of collecting Non‐Domestic Rates (NDR). FIS115_03 Maintain the high rate of collecting Council Tax. LRS115_01 The percentage of complaints that are resolved at Stage 1 (within 5 working days). LRS115_02 The percentage of Freedom of Information requests that are responded to within timescales. LRS115_03 The percentage of subject access requests that are responded to within the Data Protection Act timescales. RIS115_01 Percentage of bins collected on time. BO116 We engage and work with our customers, staff and partners CPD116_01 The information provided to our community groups, individuals and partners is easy to understand. CPD116_02 All issues raised at Area Community Planning Groups are considered and responded to by the Management Committee. BO117 We encourage creativity and innovation to ensure our workforce is fit for the future CSS117_01 The percentage of delegates who have reported an increase in their knowledge and/or confidence following completion of the Argyll and Bute Manager Programme. CSS117_02 The percentage of responders who agree that our corporate training courses have met their learning needs. EDU117_01 Increase the percentage of our early years workers who have gained or are working towards professional qualifications. EDU117_02 Provide 6 probationer virtual learning days to our probationer teachers. EDU117_03 The percentage of new head teachers who have or are working towards the statutory headship qualification. Appendix 1