Corporate Complaints – Annual Report 2023-24 Appendix 2
Argyll and Bute Council · 5 September 2024
Back to Audit and Scrutiny Committee — 5 September 2024 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Department Stage 1 complaints Responded to within timescale Upheld Partially upheld Not upheld Resolved Stage 2 complaints Responded to within timescale Upheld Partially upheld Not upheld Resolved Chief Executives Directorate 0 0 0 0 0 0 1 1 0 1 0 0 Community Development & Planning 0 0 0 0 0 0 0 0 0 0 0 0 Total 0 0 0 0 0 0 1 1 0 1 0 0 % within timescale ‐ 100% Development & Infrastructure Directorate 0 0 0 0 0 0 0 0 0 0 0 0 Financial Services 38 37 16 3 15 4 9 9 1 2 6 0 Development & Economic Growth 63 38 14 12 19 15 19 8 1 5 13 0 Roads and Infrastructure 235 190 85 56 80 8 87 71 26 16 44 1 Customer Support 12 11 1 3 4 4 1 1 0 1 0 0 Total 348 276 116 74 118 31 116 89 28 24 63 1 % within timescale 79% 77% Customer Services Directorate 1 1 0 0 0 1 1 1 0 0 1 0 Legal & Regulatory 8 7 1 1 5 1 7 7 1 1 5 0 Commercial Services 73 71 5 30 38 0 1 1 0 0 1 0 Education 38 31 7 16 14 1 54 45 10 26 18 0 Total 120 110 13 47 57 3 63 54 11 27 25 0 % within timescale 92% 86% Health & Social Care Partnership Adult Care ‐ Older Adults/Community Hospitals 19 15 2 0 5 11 17 5 1 8 4 0 Adult Care ‐ MH, LD, Addictions & Lifelong Conditions 15 12 3 1 5 5 16 2 4 5 6 1 Children and Families & Criminal Justice 29 21 1 8 12 7 24 9 1 16 7 0 Total 63 48 6 9 22 23 57 16 6 29 17 1 % within timescale 76% 28% Live Argyll Live Argyll 13 8 13 0 0 0 0 0 0 0 0 0 Total 13 8 13 0 0 0 0 0 0 0 0 0 % within timescale 62% ‐ Overall totals 544 442 148 130 197 57 237 160 45 81 105 2 % within timescale 81% 68% Annual complaints figures 2023/24