Information Requests - Annual Report 2024/25
Argyll and Bute Council · 4 September 2025
Back to Audit and Scrutiny Committee — 4 September 2025 and its agenda
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ARGYLL AND BUTE COUNCIL AUDIT AND SCRUTINY COMMITTEE Legal and Regulatory Support 4 September 2025 Information Requests – Annual Report 2024/25 1.0 INTRODUCTION 1.1 This report is to update the Committee on the position regarding the recording, responding to, monitoring and reporting of requests for information under the Freedom of Information (Scotland) Act 2002 (FOISA) and the Environmental Information (Scotland) Regulations 2004 (EIR’s) for the period between 01 April 2024 and 31 March 2025. 2.0 RECOMMENDATIONS 2.1 It is recommended that the Committee consider and note the content of this report. 3.0 DETAIL 3.1 A total of 1,582 requests for information were received during the period - 1 April 2024 to 31 March 2025 which is an increase of 94 on the number received in 2023-24. Overall, 90% of requests received this year (1,423) were responded to within the statutory timescale of 20 working days and 159 requests were responded to after 20 working days. These totals include requests for information from the Health and Social Care Partnership (Social Work) and Live Argyll. 3.2 A breakdown by Department and detail around late responses is provided in Appendix 1. 3.3 There were 38 requests for review made during this period, which equates to less than 2% of the total number of requests. 26 were responded to within the 20 working day statutory timescale (68%), and the 12 issued late required more time to gather information and investigate complex issues. 3.4 The overall response rate within timescale has decreased slightly from 92% in 2023/24 to 90% in 2024/25. As the details provided in Appendix 1 show, many service areas achieved a high level of performance, between 95-100%. It is helpful to note that 45 responses were sent out on day 21 and 18 sent out on day 22, which if they had been issued on time would have brought the response rate up to 94%. The team will have an ongoing focus to try and assist services to avoid responses issued late by only a day or so. In addition, while L&RS are showing as 92%, the bulk of those late responses relate to requests that were
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handled by L&RS but where the information requested related to other services and sometimes multiple services where there has been a delay in the provision of the information. More information in relation to these is included within the Late Responses within Appendix 1. 3.5 Three decisions have been received following investigations by Office of the Scottish Information Commissioner (OSIC) in 2024/25. 2 decisions were in agreement with the applicant, one of which found the Council had considered a request under FOI instead of EIR and the other found that Council had failed to carry out the appropriate searches. 1 decision was in agreement with the Council, where OSIC agreed that the Council had applied an exemption appropriately to withhold information. 3.6 The Compliance and Regulatory team continues to work with Departments to seek to improve response rates where required, and deliver training and provide guidance to allow officers to appropriately respond to information requests. 3.7 The Compliance and Regulatory team provide monthly updates to the Chief Executive, the Chief Officer, Directors, Heads of Service and the departmental FOI reps. Quarterly reports are provided to all DMTs. 4.0 CONCLUSION 4.1 Many Services maintained an excellent performance level throughout 2024/25, and the overall result of 90% of responses issued within timescale is very positive, given the pressures on some service areas where high numbers of information requests were received. 4.2 The Compliance and Regulatory team continues to work with Departments to seek to improve response rates where required, and deliver training and provide guidance to allow officers to appropriately respond to information requests. 5.0 IMPLICATIONS 5.1 Policy None 5.2 Financial None 5.3 Legal Possible breach of statutory requirement to respond to requests 5.4 5.5 HR Customer Service None The relatively low number of requests for review is indicative that we are responding appropriately to requests and customers are receiving the information they are looking for. 5.6 5.7 5.8 Risk Climate Change Fairer Scotland Duty None None None 5.9 5.10 Equalities - protected characteristics Consumer Duty None None
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5.11 Island Communities None 5.12 Children’s Rights and Wellbeing None Douglas Hendry Executive Director with responsibility for Legal and Regulatory Support 4 August 2025 Policy Lead – Councillor Mark Irvine For further information contact: Iain Jackson, Governance, Risk and Safety Manager - 01546 604188 APPENDICES Appendix 1 – Departmental/Service stats & Late Response Details