Appendix 2 - ServiceBreakdown
Argyll and Bute Council · 4 September 2025
Back to Audit and Scrutiny Committee — 4 September 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
Department Stage 1 complaints Responded to within timescale Upheld Partially upheld Not upheld Resolved Stage 2 complaints Responded to within timescale Upheld Partially upheld Not upheld Resolved Chief Executives Directorate 0 0 0 0 0 0 1 1 0 0 1 0 Community Development & Planning 0 0 0 0 0 0 0 0 0 0 0 0 Total 0 0 0 0 0 0 1 1 0 0 1 0 % within timescale - 100% Development & Infrastructure Directorate 0 0 0 0 0 0 0 0 0 0 0 0 Financial Services 56 54 15 5 34 2 8 8 1 1 6 0 Development & Economic Growth 50 32 15 8 21 6 22 14 4 2 16 0 Roads and Infrastructure 309 266 132 71 101 3 100 85 34 17 47 2 Customer Support 7 7 3 0 2 2 1 1 0 0 1 0 Total 422 359 165 84 158 13 131 108 39 20 70 2 % within timescale 85% 82% Customer Services Directorate 1 1 0 0 1 0 1 1 0 0 1 0 Legal & Regulatory 10 9 4 0 4 2 11 8 3 1 7 0 Commercial Services 8 7 0 3 5 0 12 11 0 0 12 0 Education 43 40 8 16 18 1 50 35 5 29 16 0 Total 62 57 12 19 28 3 74 55 8 30 36 0 % within timescale 92% 74% Health & Social Care Partnership Adult Care - Health & Community Care 29 17 8 6 8 5 20 6 2 9 8 0 Adult Care - Acute & Complex Care 10 5 1 0 6 2 7 3 0 2 3 2 Children and Families & Criminal Justice 38 23 3 5 17 11 31 14 6 19 6 0 Total 77 45 12 11 31 18 58 23 8 30 17 2 % within timescale 58% 40% Live Argyll Live Argyll 5 4 3 1 0 0 0 0 0 0 0 0 Total 5 4 3 1 0 0 0 0 0 0 0 0 % within timescale 80% - Overall totals 566 465 192 115 217 34 264 187 55 80 124 4 % within timescale 82% 71% Annual complaints figures 2024/25