Key Performance Indicators Fq4 2021/22 - Education Service
Argyll and Bute Council · 25 August 2022
Back to Community Services Committee — 25 August 2022 and its agenda
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ARGYLL AND BUTE COUNCIL COMMUNITY SERVICES COMMITTEE CUSTOMER SUPPORT SERVICES 25 AUGUST 2022 KEY PERFORMANCE INDICATORS FQ4 2021/22 – EDUCATION SERVICE 1.0 EXECUTIVE SUMMARY 1.1 The Council’s Performance and Improvement Framework (PIF) sets out the presentation process for regular performance reporting. As a consequence of Covid-19 alternative options for each PIF activity have been agreed by the Executive Leadership Team (ELT). 1.2 This paper presents the Community Services (CS) Committee with the FQ4 2021/22 Key Performance Indicators (KPIs) for the Education Service. 1.3 It is recommended that the CS Committee reviews and scrutinises the FQ4 2021/22 KPI Report as presented.
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ARGYLL AND BUTE COUNCIL COMMUNITY SERVICES COMMITTEE CUSTOMER SUPPORT SERVICES 25 AUGUST 2022 KEY PERFORMANCE INDICATORS FQ4 2021/22 – EDUCATION SERVICE 2.0 INTRODUCTION 2.1. The Council’s Performance and Improvement Framework (PIF) sets out the presentation process for regular performance reporting. As a consequence of Covid-19 alternative options for each PIF activity have been agreed by the Executive Leadership Team (ELT). 2.2 This paper presents the Community Services (CS) Committee with the FQ4 2021/22 Key Performance Indicators (KPIs) for the Education Service as agreed by Council. 3.0 RECOMMENDATIONS 3.1 That members review and scrutinise the FQ4 2021/22 KPI Report as presented. 4.0 DETAIL 4.1 To ensure appropriate monitoring and scrutiny of performance management during the Council’s Covid-19 response and recovery the ELT have identified a Council-wide suite of 85 Success Measures detailed within the Service Plans. From within the Service Plans some measures have been identified as Key Performance Indicators (KPIs) for 2021/22, and are currently reported quarterly to the appropriate Strategic Committees. Pyramid remains ‘live’ with all Success Measures aligned to Service Plans and updated as agreed. 4.2 Attached are the KPIs for FQ4 2021/22 that are relevant to the CS Committee (Appendix 1).
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5.0 CONCLUSION 5.1 Simplifying and focusing the performance reports in this manner is a proactive approach to help minimise back office function/non-essential activities whilst maintaining a level of service that supports scrutiny, performance monitoring and out statutory duties. 6.0 IMPLICATIONS 6.1 Policy: None 6.2 Financial: None 6.3 Legal: The Council has a duty to deliver best value under the Local Government in Scotland Act 2003 6.4 HR: None 6.5 Fairer Scotland Duty: None 6.5.1 Equalities - protected characteristics: None 6.5.2 Socio-economic Duty: None 6.5.3 Islands: None 6.6 Climate Change: None 6.7 Risk: Ensures that all our performance information is reported in a balanced manner 6.8 Customer Service: None Douglas Hendry Executive Director with responsibility for the Education Service Policy Lead: Councillor Yvonne McNeilly 25 April 2022 For further information contact: Jane Fowler, Head of Customer Support Services Tel: 01546 604466 APPENDICES Appendix 1 – Key Performance Indicators for - Education Service FQ4 2021/22