A&R June 26
Argyll and Bute Council · 16 June 2026
Back to Argyll and Bute HSCP Audit and Risk Committee — 16 June 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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APPENDIX 1 Argyll & Bute HSCP - Strategic Risk Register - June 2026 SSR Ref Description Of Risk Consequence Likelihood Impact Risk Rating / Score Mitigations / Control Measures 2026/27 Likelihood Impact Risk Rating / Score New Control Measures RiskOwner(s) 1 Medium Term Financial Sustainability - risk of financial failure. This could be as a result of demand, cost pressures, inflation, failure to deliver savings or as a result of the level of delegated resource to the IJB from Scottish Government and / or partners being insufficient to deliver on strategic objectives. Inability to deliver on the Strategic Plan, reduction in performance, progress not being made in respect of national priorities and targets, reputational damage to IJB and partners and the requirement to implement service changes or reductions that don't line with strategy. Intervention in management of HSCP. 4- Likely 5 - Extreme VERY HIGH 20 • Financial information reported to Finance & Policy Cttee and IJB for current year, next year and the 3 year outlook • Review of funding allocations and settlements from government and partners and engagement with sector networks • Finance & Policy Committee scrutiny of financial performance, risk management, savings programme and financial planning • Delivery of Savings, project management approach to monitor and record progress • Financial governance, integrated financial reporting, financial risk register, operational and strategic reporting along with modelling of cost pressures. • Independent external audit of accounting and financial planning and reporting process of partners and HSCP • Engagement with budget holders and finance teams to improve financial forecasting. • Use of general reserves to protect services and enable longer term approach and service transformation. 4- Likely 5- Extreme VERY HIGH 20 • Plans for use of reserves and refresh of Transformation Programme, available resources largely allocated • Engagement with NRAC modelling team and allocations • External audit highlighting risk to IJB, NHSH and A&B Council • HSCP inclusion in NHSH enhanced expenditure control processes • Risk increasing due to continued increasing demand and costs • Engagement with both partners and development and implementation of financial recovery plans and request for additional resource. • Nationally set strategic objectives do not align with current perception of the financial reality facing the sector at present. • Scotland's Fiscal Outlook published and indicates financial pressures are expected to continue through at least the next 5 years. •SLA with Greater Glasgow and Clyde presents a strategic financial risk. •new inflationary pressures arising from conflicts. Chief Finance Officer / Chief Officer / SLT ↑ 2 Going Concern Status - risk of financial failure within a 1 year time horizon due to overspending of service budgets, inflation and cost pressures or reductions in funding Inability to deliver on the Strategic Plan, reduction in performance, progress not being made in respect of national priorities and targets, reputational damage to IJB and partners and the requirement to implement service changes or reductions that don't align with the strategic objectives. Possibility of external intervention in management. 4- Likely 5 - Extreme VERY HIGH 20 Mitigations are as above. Budget for 2026/27 requires use of reserves and delivery of savings, however the HSCP has reserves in place. 3 - Possible 5- Extreme HIGH 15 Level of reserves and non-recurring funding currently in place mitigate - a revised assessment is required depending upon the Scottish Government budget in December 2025, the position of both partners and progress with savings delivery. Positive financial outturn in 2025/26 reduces risk. Chief Finance Officer / Chief Officer / SLT ↓ 3 Delivery of Strategic Objectives - inability to design and deliver transformational change could lead to a failure to deliver on strategic outcomes and the Strategic Plan. The pace of change to re- design services doesn't keep up with the demographic pressures. Inability to engage with the workforce and communities on the need for change could lead to reputational damage and the increased fragility of health and social care services and poorer health outcomes for local people. 4- Likely 4- Major HIGH 16 • Delivery of the annual Savings Plan with IIAs produced to highlight impacts • Medium term budget planning integrated with strategic planning • Performance reporting - management information and transparent reporting to IJB • Communications and engagement strategies and new engagement post • SLT reporting structure and links with partner organisations, including Chief Officer representation on partner senior management teams • Engagement with staff representatives • Clearly articulated impact on Quality and Performance in all service redesign plans 4- Likely 4 - Major HIGH 16 • Review of transformation programme structure and increased resourcing of key projects • Financial and staffing constraints putting ability of HSCP to deliver on strategic objectives at increasing risk • Service Reform and Population Health frameworks published - funding for delivery of the strategic objectives is not in place • Service reductions being considered which will impact on delivery of strategic objectives • New strategic plan addresses the current context and makes the strategic objectives more realistic relative to resourcing. Chief Officer / SLT ↔ 4 Demographic Changes - failure to implement strategies and actions to address future demographic challenges of declining population, reduced working age population and an increase in older people. Failure to accurately forecast the impact on services including shifting the balance of care and implementing new models of care and / or ensuring there is sufficient capacity. This could lead to service failure to meet needs of service users and deliver against the Strategic Plan objectives. 5-Almost Certain 4 - Major VERY HIGH 20 • Strategic Plan and role of Strategic Planning Group • Incorporation of demographic forecasts into Strategic Planning and Locality Planning • Locality Planning Groups to inform service re-designs in each locality in line with needs of the population • Strategic Workforce Planning Group established to share data and good practice and develop 3-year workforce plans • Demand pressures for services incorporated into budget process • National awareness of demographic changes been driver for change in the way services are delivered • Ongoing engagement with Community Planning Partners and joint planning •Strategic Care Home Review 4- Likely 4- Major HIGH 16 • Resourcing and commencement of prevention agenda and co- production work • Planning for future workforce demographic changes in Workforce Plan • Updated population modelling and indication of increasing demand for Older Adult Services and review of care home provision • Workforce planning and key worker accommodation project. Chief Officer / SLT ↑ 5 Governance and Leadership - IJB arrangements are not conducive to effective working and lead to poor decision making and lack of strategic direction and inability to have appropriate risk management, contingency and resilience processes in place to respond appropriately to emergencies and changing circumstances. Service and reputational damage, lack of confidence in the IJB and inability to deliver on strategic objectives in a consistent manner. 4- Likely 4 - Major HIGH 16 • Appropriate representation on the IJB • Programme of development sessions for IJB members • Standing Orders and Code of Conduct in place • Effective sub-committee structure in place • Internal Audit review of governance arrangements and recommendations implemented • External Audit review of governance and annual governance statement • Regular engagement with Standards Officer and regulatory bodies • Full engagement of Board in development of Strategic Plan and Commissioning Strategy 4- Likely 4- Major HIGH 16 • Continuous improvement to achieve a holistic approach to the Governance of the IJB and regular review of performance • Implementation of governance improvement actions and audit recommendations • New Strategic Plan developed, consulted upon and approved by the IJB. • Resilience and contingency planning incorporated within SLT and contingency plans in place • Integration scheme review complete. • HSCP leadership group established and engagement in potential reform models (SAM) • Increased stability in the Senior Leadership Team but highlighted as a risk nationally by audit Scotland regarding statutory posts in particular. Chief Officer ↓ Gross Risk Residual Risk
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6 Partnership Working - Service delivery failure due to inadequate relationships with partners including the Council and Health Board and commissioned service providers including NHS GG&C and the third sector. May lead to duplication of effort, poor relationships and the inability to effectively negotiate the IJB's position. The partnership may be viewed as failing or not achieving objectives, leading to reputational damage and loss of confidence in IJB. Could also result in a reduction or loss of services to the community and failure to exploit opportunities for joint working, innovation and efficiencies. 4 -Likely 4 - Major HIGH 16 • Integration Scheme in place and clear • Independent scrutiny arrangements in place and work of internal audit, including assurance mapping • Representation on IJB from partners, community representatives and third sector representatives • Clear channels of communication and information sharing protocols in place • Directions are issued to Partners in line with strategic direction and operational delivery of services • Strategic Planning work with Commissioned Service providers and new Commissioning Strategy • Third Sector representation on the IJB and commitment to co- production 4- Likely 4- Major HIGH 16 • Approval of Commissioning Strategy, following consultation with Partners • Resourcing and Commencement of Prevention and Co- Production work and activities and integration of these within Transformation Programme • Re-establishment of regular meetings with GGCHB but increased charging and worsening delayed discharge performance increasing risk re GGC. Additional resource allocated to improve governance and operational oversight of this contract locally and regionally. • Improved engagement mechanisms and establishment of prevention and co-production workstreams • Improved engagement with RSLs • Discussions with Partners over funding becoming increasingly challenging and change management processes within HSCP, and Partners present a risk to working relationships. • Savings proposals, budget gaps and delayed discharge performance contributing to increasing risk - particularly for 3rd sector partners where funding has been reduced but mitigation in place to assist transition. • Review of integration Scheme complete. Chief Officer / SLT ↑ 7 Infrastructure and Assets - assets are owned by the Council and Health Board. Risk that these do not meet the current and future requirements due to underinvestment in maintenance, equipment and ICT or that assets are not being used or managed efficiently and effectively. Risk assets not being maintained / replaced or being otherwise appropriate to support the IJB's strategic outcomes and do not enable efficient, safe and effective service delivery. Properties will fail to meet standards required by regulators and fail to deliver on carbon reduction commitments. Equipment will become unreliable with additional downtime and ICT infrastructure will not support Digital Transformation ambitions or may add to cyber security risks. Increasing risk of failure which could result in facilities or equipment being unavailable. Risk associated with inspections by regulators / inspectors increasing as several facilities in use are not compliant with current standards. 5-Almost Certain 4 - Major VERY HIGH 20 • Progressing co-location options with Argyll & Bute Council • Represented on Argyll & Bute Council and on NHS Highland Asset Management Boards • Partnership working to reflect joint planning approach with membership of both partner Asset Groups • Appointment of new senior management post to increase capacity • Operation of Infrastructure Transformation Board and engagement of both partners in it. 5-Almost Certain 4 - Major VERY HIGH 20 • HSCP Digital / IT strategy now complete to better enable TEC / remote working. • New Strategic Estates & Sustainability Post, establishment of Infrastructure Transformation Board. • Strategic Assessment work underway to get replacement assets in capital pipeline with NHSH, A&B projects on priority list. • Focus to shift to maintenance of existing assets and rationalisation and do minimum approach. Budget not sufficient to address backlog maintenance or essential asset replacement. Some funding in place to address Fire safety works in NHS buildings, funding being sought for a variety of projects. • Care Homes review now moving to engagement stage and improved understanding of long-term service demand • Some essential projects completed to reduce specific risk, key worker accommodation project having an impact • Risk associated with regulatory non-compliance is increasing • Building fabric issues and risks better understood across all sites and prioritisation processes in place. Chief Officer / Head of Strategic Planning and Performance / Head of Finance ↔ Risk relates to both local operational and strategic impacts. 8 Sustainability of commissioned service providers - financial and operational sustainability of care at home and care home commissioned service providers deteriorates as a result of financial and workforce pressures. Market failure would lead to disruption of service, the implementation of contingency plans, increased costs and an adverse impact on individuals and their families. Would also impact on the ability of the IJB to deliver on the planned shift in the balance of care. 5 - Almost Certain 5 -Extreme VERY HIGH 25 • Commissioning Team supplier relationship and market management, including contract management and review processes and solvency checks, as part of contract management • Additional funding for providers to facilitate the implementation of wage increases and Fair Work Practices • Engagement with national work supporting the National Contracting • Contingency planning in localities for care at home. Care Home and Care at Home Assurance Group for Argyll and Bute to identify and manage local and short term risks • Care Home Strategic Review underway and demographic modelling complete. • Engagement with national workforce planning and local training providers around promotion of care profession 5 - Almost Certain 4- Major VERY HIGH 20 • Continuing work with providers in partnership and quarterly provider forums for care homes and care at home • Ongoing engagement nationally with financial sustainability plans and flexible approach to local support, where necessary • Contingency planning, ability to respond effectively to issues, as they arise. • Engagement with key providers and project planning to address issues, as they arise and regular management escalation, where appropriate • Positive Internal Audit review provides assurance risk is being managed appropriately • Potential service reductions could increase this risk further, context of NI increase not being funded. Sector publicly communicated the fragility of many independent care providers to government. • Transition budget to help with managing savings and funding reductions. • A further care provider is in the process of closing and HSCP responding effectively to this however new service models require to be developed in some areas. Chief Finance Officer / Chief Officer / SLT ↑ 9 Equalities - Services are not delivered in a way that addresses inequality or takes into account the needs of those with protected characteristics. Service users are put at unnecessary risk of harm and people with poorer life chances may have their health and wellbeing impacted. Groups with protected characteristics may be perceived to be impacted unfairly. 4 - Likely 3- Moderate HIGH 12 • Equalities Outcomes Framework in place • Equalities impact considered, as part of IJB decision-making and Service change • Communication with Service users, as part of implementation of Service change, using engagement and communication strategies • Adjustments to implementation plans are actioned, where appropriate, to mitigate any potential negative impact • Service changes not implemented where this would constitute unlawful discrimination 4 - Likely 3 - Moderate HIGH 12 • IIA and community engagement processes are improving • Review of Equality outcomes in line with Policy • Requirement to make savings may result in increasing adverse impacts and risk of challenge in respect of equality impacts Chief Officer ↔ 10 Scottish Government Policies - risk of further legislative, policy developments or change which impacts on the IJBs ability to deliver on the current Strategic Plan. Inability to deliver SG policies alongside the Strategic Plan and IJB's agreed objectives and the impact of additional unfunded cost pressures. Could extend to approach being taken by regulators which could put viability of some services at risk. 5 - Almost Certain 4 - Major VERY HIGH 20 • Horizon scanning for policy developments through partners and SMT network groups • Regular liaison with Senior officers in the Scottish Government, and through Cosla • Respond to Scottish Government information requests on impact of future policies • Early impact assessment locally for national policies, including any impact in budget outlook • Implement and adopt innovative ways of implementing policies • Role of Elected Members and IJB members to influence Scottish Government decision-making through political routes 4- Likely 4 - Major HIGH 16 • Respond to requests for evidence from Parliamentary Committees • Positive relationships with key partners, Civil Servants and Politicians • Work on-going re implementation of Staffing Act and second cycle complete for nursing establishment setting. • Care reform act and policy direction (population health and service reform frameworks) are expected to create additional burdens and expectations for health and social care. Funding not in place. • Implementation of the promise is likely to result in increasing cost. •Funding allocated for second Bairns Hoose in Lochgilphead. • Disconnect between policy landscape, available resources and sustainability, highlighted by Audit Scotland • NCS now on hold but care reform Bill enacted •SAM models under consideration and SG developing approach to public sector reform. Chief Officer / Heads of Service ↑
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11 Workforce Recruitment, Retention and Management - inability to recruit and retain the required workforce because of local or national workforce shortages. This may result in increased costs, increased risk or reduced service. Applies to commissioned services as well as direct provision. Service users needs for particular disciplines or in particular areas may not be met if workforce is not in place. Some sites and services at risk of closure due to persistent staffing shortages. 5 - Almost Certain 5 - Extreme VERY HIGH 25 • Workforce Plan • Strategic Workforce Planning Group to ensure overall visibility of recruitment, retention and development challenges across HSCP • #abplace2b Campaign framework for attracting people into area • Service re-designs to plan for changes to services in line with workforce capacity • Modern Apprentices to reduce average age of workforce • Support commissioned service providers with recruitment and retention, for example, supporting implementation of Living Wage and pay rate increases • Links with Open University assisting recruitment of students for Social Work and to Nursing • Programme for delivering SVQs for Social Care 5 - Almost Certain 4 - Major VERY HIGH 20 • Strategic Workforce Planning Group to implement Workforce Strategy • Development of approaches to reduce reliance on locum and agency staff • Ensure on-going support for CPD • Progress in address housing shortages and key worker housing in partnership with Housing Associations, Shelter Scotland, and Argyll & Bute Council • Additional focus on management of absence underway. •National improvements in terms and conditions, increased milage rates, safe staffing levels, reduced working week all contribute SLT / Head of People, Planning and Reward / People Partner ↔ 12 Communications and Engagement with Communities - risk of inadequate arrangements in place to communicate with stakeholders, communities and partners. HSCP ineffective at managing implications of mis- information locally and nationally / internationally resulting in harm. Could result in failure to gain community support for service changes and ineffective partnership working with communities. Reputational damage from failure to adequately consult and engage. Could result in failure to deliver planned change or legal challenge. 5 - Almost Certain 4- Major VERY HIGH 20 • Communication and Engagement Strategies delivered • Openness and transparency of publicly available information • Communications events and information widely available to engage stakeholders in conversations about service changes and the need for change • Engagement with politicians to ensure the Argyll and Bute position is shared and understood • Locality Planning Groups and other forums are used to communicate with communities and explore new ways of getting the IJB message across • Communication Plans developed, as part of implementation of service changes 4- Likely 4- Major HIGH 16 • Review of Communications and Engagement Strategy and framework. • Delivery of communication and Engagement Plans, within guidelines. Ensure conforms to Scottish Government guidance "Planning with People" and standards for community engagement • Effective engagement on strategic plan and budget consultation during 2025/26 with high participation. • Committee meetings to be made public from 2026/27 onwards to improve transparency. • Support from Health Improvement Scotland and staff training and awareness raising • Initial media training taken place for leadership team • New post being recruited for to assist and additional support from HIS put in place to better support engagement. • Use of engagement hub and increased experience of consultation re Threshold of Care, Strategic Plan and Budget Consultation with externally facilitated care homes consultation planned for 2026. Events held in many areas and senior staff attending to improve visibility. Associate Director Public Health / Communications Team / Heads of Service ↓ 13 Workforce Shift - risk that there is not appropriate engagement with staff groups, particularly over the need for service changes and the requirement to work in a different way. There may be professional concerns about inter- disciplinary working and cultural barriers will prevent effective integration. Would result in poor morale and the failure to gain staff support for the workforce shift and culture change required. Resistance from the staff group would in turn limit the flexibility required to deploy the workforce in line with changed models of care, full integration will not be achieved and teams will be disjointed. Ultimately impacting on the service provided to communities. 4 - Likely 4 - Major HIGH 16 • Joint Partnership Forum and Staff side liaison facilitate communications and information flow between Management to Staff side and Trade Unions • Communications plan for each service change project, including staff, as stakeholders • Support from staff side partnership to support staff with new ways of working with an integrated partnership approach • Compliance with terms and conditions of employment for both staff groups • Individual staff development plans and training programmes • Workforce Planning • Staff surveys used to inform targeted improvement work with individual teams • Strengthened communication and cascade of information from Chief Officer 4- Likely 4- Major HIGH 16 • Clarity over role and function of teams working in our communities. OD support will be offered to Area Managers, to support teams • Ongoing work of the culture and staff wellbeing workstreams • Implementation of the Workforce strategic plan and recommendations from internal audit of Culture • Improve management of redeployment • Staff side involvement in SLT meetings and in the Transformation Board • Planning for reductions in working week for NHS employed staff underway • Safe staffing act implementation underway • Requirement for change likely to put upward pressure on this risk Chief Officer ↔ 14 Safety of Services - inability to maintain the safety of services due to demographic changes, increasing need and complexity and the ability to recruit staff for direct employment and for delivery partners. Risk includes Social Work protective services and work of COG. May result in harm to service users or patients, the failure to provide appropriate care and reputational damage to the IJB and partners. 4-Likely 5 - Extreme VERY HIGH 20 • Clinical and Care Governance Committee and professional leadership • Risk Management Strategy recently updated and operational risk management arrangements • Recruitment, retention and training of staff • Triggers for service re-designs including ensuring clinical safety is not compromised • Prioritisation of need frameworks in place to determine need for access to services • Develop and implement contingency arrangements for localities and services, and improved clinical and care governance at service level 4-Likely 4- Major HIGH 16 • Increased focus on training and development of staff and improved flexibility • Increased engagement with commissioned service providers • Improved Health & Safety Training and governance arrangements • New focus on establishment setting and risk management to comply with Staffing Act requirements • Development of Hospital at Home Service and improved whole system planning • Revised assurance mechanisms in respect of Protective Services led by the chief Social Work Officer •Clinical Governance processes under review to deliver improvements •Short term actions being taken to manage increased risk in Children and Families services due to absence levels in the management team. • Risk will continue to remain high as service reductions are implemented in response to financial constraints. Professional Leads / Chief Social Work Officer ↑ 15 Waiting Times - failure to meet waiting times targets and treatment times guarantees for treatment in specialities in NHS GG&C and outreach clinics in Argyll and Bute. Waiting times have increased due to Covid-19 response and disruption and pressures within the Health system continue. Poor level of service for patients, the potential to have to travel further for appointments, and is not in line with the anticipatory and preventative approach to care. 4-Likely 4 - Major HIGH 16 • Continued engagement with NHS GG&C to agree a strategic jointly planned approach to Outreach services • Monitoring and reporting of waiting times • Development of new delivery models such as specialist nurses, tele-consultation and direct or follow up referral to primary care or AHP professionals • Plans for use of Waiting List and unscheduled care funding 4- Likely 4- Major HIGH 16 • Inclusion in NHS Highland Remobilisation plan to request additional funding to redesign services and address backlog. Initiatives include increasing virtual clinics / services, digital and appointment modernisation, enhanced role of AHPs and waiting times initiatives additional clinics • Use and expansion of Near Me and Outreach Clinics • Evidence of continuing disruption to services and staffing shortages throughout local and national healthcare system continuing to make it challenging to address increased waiting times. • HSCP performance improved in 2025/26 particularly for long waits, increased governance relating to activity in Glasgow will improve governance further. Risk reducing as improvement has been delivered but still too many people are waiting longer than the HSCP would like and therefore no reduction in risk rating is proposed. Chief Officer / Heads of Service ↔
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16 Support Services - Risk that support services do not adequately support front line service delivery. Inability to integrate support services which are not fully delegated to the IJB. Continued reliance on two systems, processes and approaches may lead to confusion and ongoing inefficiency. Risk that partners will not support changes to current arrangements. Could adversely affect services experienced by patients and service users if support services cannot fully support front line services. Wasteful duplication and inefficient use of resource and impacts on partners if payments and assessments not processed efficiently. Also increased risk of legal challenge. 5 - Almost Certain 4- Major VERY HIGH 20 • Co-location of staff • Some IT systems integrated and further plans to review this and to facilitate access to joint systems • Rollout of MS Teams - IT services and remote working are much improved, as a result • Committee support arrangements in place • Continuous improvement in support service provision 4- Likely 4- Major HIGH 16 • Replacement programmes for new systems Social work (Eclipse), Hospital Telecoms, and portal (link systems) funded and in place • Work to improve recruitment processes on-going • Implementation of Staffing Act presents an additional pressure on Support Services •Improved HR support now in place, risk declining at present. Chief Officer ↓ 17 General Medical Services Contract - risk that the HSCP are not in a position to support the implementation of the new GP contract as a result of availability of funding and capacity for the HSCP to deliver services transferred from GPs. Higher risk of implementation across remote and rural areas. Could adversely affect services experienced by patients as gaps in service may arise. Potential for negative impact on relationships with Primary Care practitioners. 4-Likely 4 - Major HIGH 16 • Ongoing collaboration between the HSCP and Primary Care to support practices • Primary Care Modernisation Board with priorities established and Programme Manager in place • Regular updates on progress to Transformation Board and the IJB, constructive progress being made Pharmacotherapy, Physiotherapy, and Mental Health workstreams 1 - Rare 4- Major Low 4 • Head of Primary Care in place to add Management capacity • Funding for Primary Care improvement reduced substantially by Scottish Government, and acknowledged that the contract cannot be delivered in full within existing resourcing, this appears to be understood now. • Progress in returning directly run practices •new GP walk in service funded and under development. Associate Medical Director / Head of Primary Care ↓ 18 Culture - risk that perception of negative culture results in increased difficulties in recruiting and retraining staff, staff wellbeing and wider reputation of the HSCP. Adverse impact on reputation and ability to recruit. Also impacts on service delivery if teams are unhappy or short staffed as a consequence 4-Likely 5 - Extreme VERY HIGH 20 • Wellbeing groups and Workforce Strategy Group, in place • Whistleblowing process in operation • Extensive roll out of 'courageous conversations' training 4- Likely 3 - Moderate HIGH 12 • Some indications of improving culture from staff surveys • Continuing high levels of pressure on staff across many working environments • Implementation of savings resulting increasing pressure on culture. Chief Officer / Heads of Service ↑ 19 Statutory/Mandatory Training - risk that patient / service user harm could result directly from, or be attributed to, a failure to comply with statutory and mandatory training requirements. This could result in harm to an individual or group of service users, members of staff and could result in financial claims and reputational damage. Adverse effect on quality and safety of care and service delivery. -Potential to result in Adverse Events with harm to service users and staff which could result in civil claims being made with a risk of high financial cost. -Potential for enforcement action being taken against the HSCP by the HSE with severe financial and reputational consequence 5-Almost certain 5- Extreme VERY HIGH25 • Stat / Man training policy in place • Training programmes in place via on-line training and face to face • Induction programme 3-Possible 5- Extreme HIGH 15 • Head of Service/senior managers to compile service improvement plans with local delivery based on individual service position. Plans in place for online training and for face to face training. • Heads of Service to ensure there is a regular forum for reviewing the plan, ensuring implementation and escalating barriers. • All staff receive a communication from the Chief Officer on responsibilities for mandatory training. • Managers to ensure that they are up to date with their own training. • Managers to monitor compliance, support staff to access computers and have time to bring their mandatory training up to date. • Managers to support staff who are falling behind with their compliance with mandatory training and follow up until the training has been completed. • The Health & Safety Committee and Strategic Leadership Team to review, compliance is improving but still gaps and data issues to be addressed.. Chief Officer ↔ 20 Climate Change - risk that the HSCP will not achieve the climate change decarbonisation and emissions targets set for it. This is likely to result in reputational damage at both a community and political level as well as a financial cost. -Perception that the HSCP is not fully committed to delivering on the Scottish Government Climate Change targets as a result of lack of capital and revenue funding or management capacity to prioritise this work. 4-Likely 3- Moderate HIGH 12 • On-going engagement and participation with Argyll & Bute Council, NHS Highland, and Scottish Government partners in respect of all Health and Care areas producing CO2 emissions, including procurement decisions, estate, travel and transport. Services provided by the HSCP • Access to funding revenue and capital to undertake CO2 reduction projects e.g. reduced emission NHS fleet • Expectations continuing to increase without sufficient funding - infrastructure investment critical (fabric first approach required). 4-Likely 3- Moderate HIGH 12 • Secured funding for carbon reduction consultancy, but limited capital available in and targets being pushed back nationally • Development of capital and revenue investment plans in HSCP, Argyll and Bute Council, and NHS Highland • Local projects underway, climate change report submitted • Funding in 26/27 secured for LED lighting installation in hospital sites and further investment in electrical capacity and EV chargers. • New Estates and Sustainability Manager now in post. • Reduced size of NHS fleet and increased electric vehicles and investment in charging infrastructure will have positive impact on emissions Head of Finance / Senior Manager - Estates & Sustainability ↔ 21 Socio-Economic Situation & Increasing Poverty and Deprivation - multiple risks relating to the current socio economic situation. Risk is driven by direct and indirect implications of high inflation, expected increase in poverty, increasing interest rates and tightening public funding position. Linked to impact of lockdowns on mental and physical health. Risk that the health and wellbeing will deteriorate and the HSCP will be unable to respond appropriately to increased service demand. Consequences may include: -increased staff and non-staff costs reducing real terms values of budget and reserves. -potential forstrike action within HSCP,partners and in other services and industries. -additional service demand arising from cost of living crisis, increased poverty levels, increased pressure on mental health services may be a particular pressure. -shortages of supplies and services which could include supplies of drugs and other critical supplies and care provision. 4-Likely 5 - Extreme VERY HIGH 20 • Recognition that this is a national socio-economic issue, and local mitigations and influence is limited • Resilience and contingency planning • Remobilisation of services • May need to consider prioritisation of services and resources 4-Likely 5 - Extreme VERY HIGH 20 • HSCP planning sensitive to issues facing local communities • Awareness of pressures and careful financial and service planning to mitigate impact, particularly on most vulnerable • Initial evidence of increase in cases requiring expensive residential care packages, which could result in severe cost pressures • Continuing to work with key partners and community planning to help mitigate the impact • Largely outwith the control of the HSCP • Savings and service reductions and sustainability of 3rd Sector increasing this risk to Communities further. • Conflict in middle east now expected to result in further inflation in the medium term. •Uk Government increased the milage rate to compensate staff for increased fuel costs, implementation of increase still to be confirmed. Chief Officer / SLT ↑
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# Risk Matrix Risk Rare (1) Unlikely (2) Possible (3) Likely (4) Almost Certain (5) Extreme (5) MEDIUM 5 HIGH 10 HIGH 15 VERY HIGH 20 VERY HIGH 25 Major (4) MEDIUM 4 MEDIUM 8 HIGH 12 HIGH 16 VERY HIGH 20 Moderate (3) LOW 3 MEDIUM 6 MEDIUM 9 HIGH 12 HIGH 15 Minor (2) LOW 2 LOW 4 MEDIUM 6 MEDIUM 8 HIGH 10 Insignificant (1) LOW 1 LOW 2 LOW 3 MEDIUM 4 MEDIUM 5 Table 1 Assessment of likelihood Score Description 1 Rare 2 Unlikely 3 Possible 4 Likely 5 Almost Certain Table 2 Assessment of Impact Descriptor Insignificant Minor Moderate Major Extreme Score 1 2 3 4 5 Patient Experience Reduced quality of patient experience / clinical outcome not directly related to delivery of clinical care. Unsatisfactory patient experience / clinical outcome directly related to care provision – readily resolvable. Unsatisfactory patient experience / clinical outcome, short term effects – expect recovery <1wk. Unsatisfactory patient experience / clinical outcome: long term effects – expect recovery - >1wk. Unsatisfactory patient experience / clinical outcome: continued ongoing long term effects. Injury (physical and psychological) to patient / visitor / staff. Adverse event leading to minor injury not requiring first aid Minor injury or illness, first aid treatment required Agency reportable, e.g. Police (violent and aggressive acts) Significant injury requiring medical treatment and/or counselling. Major injuries/long term incapacity or disability (loss of limb) requiring medical treatment and/or counselling. Incident leading to death or major permanent incapacity. Complaints/ Claims Locally resolved verbal complaint Justified written complaint peripheral to clinical care. Below excess claim. Justified complaint involving lack of appropriate care. Claim above excess level. Multiple justified complaints. Multiple claims or single major claim. Complex justified complaint. Staffing and Competence Short term low staffing level temporarily reduces service quality (< than 1 day). Short term low staffing level (> 1 day), where there is no disruption to patient care. Ongoing low staffing level reduces service quality. Minor error due to ineffective training/ implementation of training. Late delivery of key objective / service due to lack of staff. Moderate error due to ineffective training/implementati on of training. Ongoing problems with staffing levels. Uncertain delivery of key objective / service due to lack of staff. Major error due to ineffective training/implementati on of training. Non-delivery of key objective / service due to lack of staff. Loss of key staff. Critical error due to ineffective training/implementati on of training. Financial (including damage/ loss/ fraud) Negligible organisational/ personal financial loss (< £1k) (NB. Please adjust for context) Minor organisational/per sonal financial loss (£1-10k). Significant organisational /personal financial loss (£10-100k). Major organisational/ personal financial loss (£100k - £1m). Severe organisational/ personal financial loss (>£1m). Adverse Publicity / Reputation Rumours, no media coverage. Little effect on staff morale Local media coverage – short term. Some public embarrassment. Minor effect on staff morale / public attitudes. Local media – long- term adverse publicity. Significant effect on staff morale and public perception of the organisation National media / adverse publicity, less than 3 days. Public confidence in the organisation undermined. Use of services affected National / International media / adverse publicity, more than 3 days. MSP / MP concern (Questions in Parliament). Court Enforcement. Public Enquiry/ FAI. Strong possibility that this could happen again This is expected to frequently happen again – more likely to re-occur than not LIKELIHOOD IMPACT Chance of Occurrence Can’t believe this event would happen again – will only happen in exceptional circumstances Not expected to happen again, but definite potential exists Has happened before on occasions – reasonable chance of re-occurring