Item 08 - Appendix 2
West Dunbartonshire Council · 25 October 2023
Back to West Dunbartonshire Council — 25 October 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Strategic Plan 22-27 Year-end Progress 1. Our communities Objective 1. Our neighbourhoods are safe, resilient and inclusive Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note % of anti-social behaviour cases resolved 98.08% 98.35% 98% Target met. Performance continues to remain strong and shows steady improvement over the last 2 years. Scott McLelland % of council resources directed by communities 0.11% 1.27% 1% Target exceeded. Indicator based on information submitted to CoSLA in August 2023. There has been an increase in the % of council resources directed by communities in 2022/23 as a result of new initiatives introduced in primary schools as part of the school improvement planning school literacy and numeracy plans are considered by the Parent Councils in each school. Carol Alderson; Elaine Troup % of Public Space CCTV cameras that are operational New PI 87% 85% Target exceeded. Following the UK Shared Prosperity Funding (UKSPF) award the Communities Team is now developing plans to implement an extensive up- grade of the network, monitoring station and wider Elaine Troup APPENDIX 2
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note infrastructure. While this project is in development the team continue to maintain the existing network of cameras, many of which are now obsolete. Percentage of all street light repairs completed within 7 days 99% 98.75% 95% Target Exceeded. Liam Greene Objective 2. Our residents health and wellbeing remains a priority Performance Indicator 2020/21 2021/22 Owner Value Status Value Target Short Trend Long Trend Note Percentage of children who have reached all of the expected developmental milestones at the time of the child's 27-30 month child health review - Early Years Collaborative Stretch Aim 78.92% 73.95% 73.95% Target met. The latest data available is for 2021/22. Target was met however this represent a decline from the previous year performance and significantly lower than the Scotland average where performance is 82.1%. Lesley James % of adults supported at home who agree that they are supported to live as 83.2% 83.2% 82% Target exceeded. This indicator is populated by data from the Scottish Health and Care Experience Survey, a postal survey sent to a random sample of people registered with a GP in Scotland. The survey is carried Fiona Taylor
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Performance Indicator 2020/21 2021/22 Owner Value Status Value Target Short Trend Long Trend Note independently as possible (Core Integration Indicator) out every two years. Latest data is from the 2021/22 survey where 83.2% of West Dunbartonshire respondents agreed that they were supported to live as independently as possible. The Scotland figure was 78.8% in agreement and we were ranked 6th best performing in Scotland for this measure. The next survey will take place in 2023/24 for which a target of 85% for this indicator has been set locally. Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note % of air quality monitoring stations complying with the national objective for nitrogen dioxide at the nearest building façades of residential properties , schools, hospitals and care homes (40ug/m3 NO2 ) 100% 100% 100% Target met with all monitoring stations complying with the national objective. Mark Walsh Number of attendances per 1,000 population for indoor sports and leisure facilities 3,810 4,979 5,949 Target not met. Although target wasn’t met for 22/23, performance from the previous year has improved. Gym usage at all three leisure centres performed well over the period in what is normally the Bobby Kerr
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note busiest quarter of the year. Clydebank Leisure Centre gym usage was up by 39% over the same period last year, Meadow Centre up by 18% and the Vale of Leven Swimming Pool up by 48%. Sports usage within the Community Centres was below target by almost 50% as the centres continue to recover from the Covid pandemic. Sports Development usage was above the target set for the period. % of Youth Homelessness levels in West Dunbartonshire 26% 25% 25% Target met, representing improvement in both the long and short term. John Kerr Objective 3. Our residents are supported to increase life and learning skills Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Total number of visits to funded and part funded museums and heritage centres (in person & virtual) per 1,000 population 909 1,175 1,093 Target exceeded. Data is based on the number of visitors per 1,000 of the population. This equates to 103,108 actual visitor numbers (physical and virtual) to our museums and heritage centres. Amanda Graham
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Total number of library visits (physical and virtual) per 1,000 population 4,042 4,209 2,825 Target exceeded. Data is based on the number of visitors per 1,000 of the population. This equates to 369,520 actual visitor numbers (physical and virtual) to our libraries. Stephen Daly Percentage of children and young people achieving Curriculum for Excellence levels in literacy 71% 72% 72% Target met. The service action plan for Covid recovery and Improvement Framework supported a strong performance. Julie McGrogan Percentage of children and young people achieving Curriculum for Excellence levels in numeracy 78% 75% 73% Target exceeded. The service action plan for Covid recovery and Improvement Framework supported a strong performance. Julie McGrogan % of establishments delivering good or very good high-quality learning & teaching (Outcome of Improvement Framework) 85% 80% 78% Target exceeded. Performance data is based on monitoring visits and school evaluations submitted through the National Improvement Framework. Julie McGrogan Percentage of school attendance 88.42% 88.41 % 88.41 % Target met. Andrew Brown Percentage of 3 & 4 year old children at ELC achieving the benchmark in literacy 62.2% 59.5 % 67.2% Target narrowly missed. Analysis of detailed attainment data at strategic and ELCC level, along with focussed attainment visits to all centres, will enable action planning for improvements required Steve Rivers Percentage of 3 & 4 year old children at ELC 31% 32.4 % 33% Target narrowly missed. Analysis of detailed attainment data at strategic and ELCC level, along Steve Rivers
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note achieving the benchmark in numeracy with focussed attainment visits to all centres, will enable action planning for improvements required Percentage of ELC settings meeting the National Standard Criteria of good and above 100% 100% 100% Target met. This is an ongoing process related to inspection data and is monitored continuously. All ELCs meet the national standard criteria of good and above. Over half are evaluated as Very Good with a further two evaluated as Excellent. Steve Rivers 2. Our Environment Objective 4. Our local environment is protected, enhanced and valued Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Air Quality: PM10 Concentration 8.7 10 18 Target exceeded. The year-end value is well within the national target of 18ug (micrograms) although both the short and long trends have declined slightly. Mark Walsh % of total household waste that is recycled 37% 38.1% 60% Target not met. Our recycling figure from last year has dropped considerably, this is mainly due to the changes in our organics contract. We made a short term change to accommodate a new contract that will in time create a better recycling solution for WDC. Jenna Mccrum; John Sartain
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note % residents satisfied with the street cleaning service 72% 72% 70% Target exceeded. Iain Bain % Residents satisfied with Parks & open spaces 87% 84% 85% Target narrowly missed and performance marginally down from last year. The planned improvement to play parks and recreational facilities should help improve this. Iain Bain Objective 5. Our resources are used in an environmentally sustainable way Performance Indicator 2020/21 2021/22 Owner Value Status Value Target Short Trend Long Trend Note Tonnage of carbon dioxide emissions from Council operations and assets 23,635 24,022 22,830 Target narrowly missed. The latest data available is for 2021/22. The Council’s carbon footprint for 2021- 22 is 24,022 tonnes of CO2e (against a target of 22,803). This means that we have increased our carbon emissions by 1.2% against the previous financial year. The reasons for the Council not reducing carbon emissions by 3.5% against the previous financial year are related to new carbon reduction targets, Covid 19 pandemic, waste streams and heating. Data for 22/23 will be available December 2023 when all utilities bills and waste figures are validated in advance of preparing our annual mandatory climate change report for Gillian McNamara
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Performance Indicator 2020/21 2021/22 Owner Value Status Value Target Short Trend Long Trend Note submission to Scottish Government in November 2023. Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Tonnage of biodegradable municipal waste landfilled 17,263 16,402 13,300 Target significantly missed. Performance has improved over the last two years. Although we are currently over our target tonnage, we have made a considerable decrease from the previous period and are on our way to achieving our target. The waste strategy has been developed to review collection and separation of materials. Jenna Mccrum; John Sartain Objective 6. Our neighbourhoods are sustainable and attractive Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Number of new supply social housing for rent 506 245 80 Target met, the total supply of new housing from all social housing providers in West Dunbartonshire. For 22/23 the profile of new supply social housing delivered includes 44 from WDC (new build and buy backs) and 201 from RSL's. John Kerr
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note % Satisfaction with quality of new build council housing New PI 100% 80% Target exceeded. This is a newly introduced PI focusing on satisfaction with new build houses. John Kerr % of tenants satisfied with the repairs and maintenance service 87.7% 83.7% 89% Target narrowly missed. Improvement work is being undertaken to review tenant feedback, contacting tenants who have received a poor service and implementing changes to improve the tenant journey. Martin Feeney % of council houses that are energy efficient 83.7% 84.3% 100% Target not met. Work continues incrementally each year to increase the number of homes meeting the energy efficiency standard for social housing EESSH. Compliance continues a positive trend and 23-24 capital investment programme will continue to improve those homes not meeting the standard. Alan Young % Residents satisfied with roads maintenance 38% 29% 41.5% Target not met, representing a decrease in performance from the previous year. Review of road maintenance plan and roads communication and engagement strategy will be developed. Liam Greene 3. Our Economy Objective 7. Our area has the infrastructure for sustainable and inclusive growth where businesses can flourish
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Number of businesses given advice and assistance to start up through Business Gateway 201 205 200 Target exceeded. During 2022/23, 205 business start- ups were supported through the Business Gateway service which slightly exceeded the target of 200. Gillian Scholes % of procurement spent on local small/medium-sized enterprises and SMEs who have a presence in West Dunbartonshire 43.1% 41.9% 36% Target exceeded. Annabel Travers Immediately available employment land as a % of total land allocated for employment purposes 38.95 37.39 39 Target narrowly missed. Based on May 2023 survey. The small change in immediately available employment land is owing to land in this category being used for the Renfrew Bridge project. Alan Williamson Objective 8. Our residents are supported to access employment and training opportunities Performance Indicator 2020/21 2021/22 Owner Value Status Value Target Short Trend Long Trend Note Percentage of young people entering a positive destination 90.99% 95.11 % 91% Target met. The latest data available is for 2021/22, for this period the target was exceeded. Andrew Brown
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Number of local people entering employment through Working 4U 420 451 400 Target exceeded. Given our role in supporting the most vulnerable sections of the public, including those most likely to be affected by poverty and disadvantage, who are most difficult to reach and help, we had set a stretch target for supporting people into work. However, during the course of the year we exceeded our anticipated progress and supported 451 people to secure employment. Stephen Brooks Number of local people gaining a full qualification 580 756 618 Target exceeded. We anticipated that we would support 618 people to secure a qualification, this was based on addressing the challenges we faced when emerging from COVID restrictions. However, we exceeded our expectations and supported 618 people to secure a qualification. This achievement rests on integrated work between employability and Youth and Adult Learning to ensure that everyone who wants a qualification is supported in an appropriate way. Stephen Brooks Objective 9. Our partnerships will support economic development to deliver increased prosperity for our area
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Number of people receiving support through Working 4U with more than one barrier to employment (aggregate) 1,007 1,380 854 Target exceeded. Performance continues to remain strong and shows significant improvement over the last 2 years. Working4U continue to focus on individuals with multiple barriers to employment. Barriers include: lack of qualifications, low skills, disability, care experienced, carer, criminal convictions, substance misuse and mental health. Stephen Brooks Percentage of local people with increased or sustained income through reduced debt liability/debt management 90% 90% 90% Target met representing sustained improvement over the long term. With the help of Working4U, 1,290 local residents were assisted to manage £1.8 million worth of debt. 90% proceeded with their agreed debt strategy options, with the remaining 10% being undecided at this time. Stephen Brooks 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note % employee attendance improvement rate (teachers & local govt.) New PI 0.55% 1% Target not met. Full Time Equivalent (FTE) days lost per employee has reduced by 0.55% on last year (14.55 FTE average days lost in 2021/2 to 14 FTE Alison McBride
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note average days lost in 2022/23). As a new PI future targets will be monitored Percentage of Council employees who feel valued in the workplace 79% 68% 75% Target narrowly missed. Performance has declined from the previous year, it was anticipated that the impact of the budget deficit and the implications this meant for service delivery would have an impact on the workforce morale and as a result how valued they feel. To assist with what is an unsettling time for the organisation, to mitigate against any negative impacts, a communication plan was put in place to ensure employees are kept informed of the budget outcomes as well as ensuring employees are aware of the package of wellbeing supports in place. Alison McBride Objective 11. Our Council is adaptable and focused on delivering best value for our residents Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Rent collected as a % of total rent due 98.39% 98.51% 98% Target met despite the significant impact that cost of living is having on our tenants. However, by following the Corporate Debt policy, this ensures tenants are contacted as soon as arrears begin and are provided with the required support and assistance to manage this and also provide key support to tenants that are Ryan Chalmers
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note not in arrears but are seeking assistance/advice. We have seen a significant increase in contact from tenants requiring support and assistance with many long term arrangements being set up with a review set for later in 2023/24 to ensure rent collection is maintained. Cost of collecting council tax per dwelling £ £5.85 £2.48 £5.00 Target met due to improved processes within the team, including streamlined process with our Debt Partners and reduction in postage costs due to increase in e-billing and email contact with customers Ryan Chalmers Percentage of income due from council tax received by the end of the year % 94.53% 94.83% 94.8% Target met despite the impact of cost on living on citizens however collection rate was improved due to the £150 cost of livings payments. These payments were allocated to the accounts in April 2023 therefore reducing the payments residents were due to make however for those residents that did not fully pay, the collection would be improved by this payment made to their account, as it may not have been received. Council Tax collection slowed in quarter 4 of 2022/23 and unfortunately the cost of living impact it is likely to continue in 2023/24 which will impact on collection rates. Ryan Chalmers Income generated as a % of total revenue budget 10.43% 11% 11% Target met. Carol Alderson No. of transactions undertaken online 57,543 54,563 50,500 Target exceeded. Work continues to improve and develop online transaction and performance has as a result continued to increase. Stephen Daly
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Objective 12. Our residents are engaged and empowered Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note Percentage of residents who are satisfied with the Council website 89% 85% 85% Target met. Work continues to ensure compliance with digital accessibility regulations. Stephen Daly % of committee agendas published within standing order timescales 100% 100% 99% Target Exceeded. All committee agendas were published within standing order timescales. Carol-Ann Burns Residents satisfaction with Council services overall 88% 87% 88% Target narrowly missed with a general downward trend over the year. Results have fluctuated between 84% and 88% over the year. Amanda Graham % of residents who feel the Council communicates well with them 74% 71% 75% Target narrowly missed, representing a decline in performance from the previous year. Communication continues to be a key priority. Over the last year communications have been issued across a range of channels including social media, the Council website, media releases and Housing News as well as specific tailored communications Amanda Graham % of stage 1 complaints responded to within 5 working days. 45.39% 64.19 % 100% Target not met. Whilst target has not been met performance shows improvement from previous year. Some resource issues caused a backlog of complaints together with increased response times from other Council services has impacted on resolving complaints and in meeting the 5 day timescale. Citizen Relations are working with services to look at Stephen Daly
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Performance Indicator 2021/22 2022/23 Owner Value Status Value Target Short Trend Long Trend Note complaints management and how we can work together to improve responses and timescales * LGBF data is continually reviewed and updated throughout the year by the Improvement Service and therefore subject to change, data reported is accurate at time of reporting. In addition any modification to any data within the full benchmarking suite may impact our comparative performance. PI Status Target significantly missed Target narrowly missed Target met or exceeded Long Term Trends Improving No change Declining Short Term Trends Improving No change Declining