Item 14 Appendix 2 Strategic plan 22-27 Year end Progress 2024-25
West Dunbartonshire Council · 29 October 2025
Back to West Dunbartonshire Council — 29 October 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 Appendix 2: Strategic Plan 22-27 Year-end Progress 2024/25 1. Our communities Objective 1. Our neighbourhoods are safe, resilient and inclusive 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note % of anti-social behaviour cases resolved 98.08% 97.03% 96% Target exceeded Nicola Pettigrew Percentage of emergency road related defects repaired within 4 hours of being reported 96.9% 99.08% 95% Target exceeded Liam Greene % of council resources directed by communities 0.97% 0.94% 1% Target narrowly missed. The main challenge in meeting the target are budget pressures across council services resulting in less budget available in areas subject to participatory budgeting in 2024/25. Carol Alderson; Elaine Troup % of Public Space CCTV cameras that are operational 78.28% 74.75% 85% Target narrowly missed. It is anticipated that the new system upgrade expected to be completed in June 2025 will Nicola Pettigrew
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2 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note improve the operation of the CCTV network. Percentage of all street light repairs completed within 7 days 98% 97.7% 95% Target exceeded Liam Greene Objective 2. Our residents’ health and wellbeing remains a priority 2022/23 2023/24 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of children who have reached all of the expected developmental milestones at the time of the child's 27-30 month child health review - Early Years Collaborative Stretch Aim 72.3% 79.3% 77% Target met, with improvement met from the previous year. Despite progress being made over the last four years we remain below the Scotland figure of 83.3% and we are ranked 27th in Scotland and fourth in our LGBF family group. Lesley James
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3 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of air quality monitoring stations complying with the national objective for nitrogen dioxide at the nearest building façades of residential properties, schools, hospitals and care homes (40ug/m3 NO2) 100% 100% 100% Target met. Mark Walsh Number of attendances per 1,000 population for indoor sports and leisure facilities 5,609 6,632 5,521 Target exceeded John Anderson % of Youth Homelessness levels in West Dunbartonshire 23% 20% 20% Target met. John Kerr % of adults supported at home who agree that they are supported to live as independently as possible (Core Integration Indicator) 62.7% 62.7% 85% Target not met, satisfaction is measured biennially and represents a decline in both the short and long term from the previous survey carried out in year 21/22. Fiona Taylor Objective 3. Our residents are supported to increase life and learning skills
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4 2022/23 2023/24 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of children and young people achieving Curriculum for Excellence levels in literacy 72% 76% 73% Target exceeded. Julie McGrogan Percentage of children and young people achieving Curriculum for Excellence levels in numeracy 75% 82% 75% Target exceeded. Julie McGrogan 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Total number of visits (per capita) to funded and part funded museums and heritage centres (in person & virtual) per 1,000 population* 1,218.2 1,659.39 1200.13 Target exceeded. Lauren Crooks % of establishments delivering good or very good high-quality learning & teaching (Outcome of Improvement Framework) 84% 75% 88% Target narrowly missed Julie McGrogan Percentage of school attendance 88.96% 90.4% 89.4% Target exceeded. Andrew Brown
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5 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of 3 & 4 year old children at ELC achieving the benchmark in literacy 56% 60% 64% Target narrowly missed however showing improvement in both the short and long term. Alison Bowers Percentage of 3 & 4 year old children at ELC achieving the benchmark in numeracy 34% 39% 34% Target exceeded. Alison Bowers Percentage of ELC settings meeting the National Standard Criteria of good and above 100% 95.12% 100% Target narrowly missed Alison Bowers Number of Library visits per 1000 population 4,861.4 5,346.7 4,056.3 Target exceeded. Stephen Daly 2. Our Environment Objective 4. Our local environment is protected, enhanced and valued
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6 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Air Quality: PM10 Concentration 9.1 9.4 18 Target exceeded. Mark Walsh % of total household waste that is recycled 35.1% 54.5% 60% Our recycling figures have risen from 40% to over 50%. Waste that is sent to landfill has reduce from 16,432 tonnes per year to 8,001 tonnes. Our overall total of waste that is categorized as being recycled has risen from 35.1% to 54.5%. Ian Bain % residents satisfied with the street cleaning service 73% 62% 73% Target missed. Satisfaction overall has declined nationally, largely contributed to budget savings despite this satisfaction still represents almost two thirds of residents are satisfied. Ian Bain % Residents satisfied with Parks & open spaces 77% 72% 85% Target not met. Satisfaction overall has declined nationally, largely contributed to budget savings despite this satisfaction still represents more than two thirds of residents are satisfied. Ian Bain Objective 5. Our resources are used in an environmentally sustainable way
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7 2022/23 2023/24 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Tonnage of carbon dioxide emissions from Council operations and assets 23,150 27,548 20,495 Target not met. The Council’s carbon footprint has increased from the previous year. Factors affecting target achievement include Improved management of data, Internal resourcing, new Carbon Reduction Targets and Waste Streams. Action being undertaken to address missed targets will focus on the Climate Change Action plan for 25/26 and work across the organisation to highlight where services can implement measures for reducing carbon emissions. Elaine Troup 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Tonnage of biodegradable municipal waste landfilled 16,432 8,001 13,300 Target exceeded. Ian Bain Objective 6. Our neighbourhoods are sustainable and attractive
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8 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Number of new supply social housing for rent 83 116 80 Target exceeded. The development at Clydebank East delivered 76 of the scheduled 88 homes in the reporting period this was supported by a further 40 buyback purchases including 33 council buyback acquisitions. John Kerr % Satisfaction with quality of new build council housing 100% 100% 80% Target exceeded. John Kerr % of tenants satisfied with the repairs and maintenance service 94.82% 88.27% 87.5% Target exceeded. Craig Wilson % of council houses that are energy efficient 86.9% 89.1% 90% Target narrowly missed, despite this significant improvement in performance has been made over the last five years. Alan Young % Residents satisfied with roads maintenance 22% 24% 40% Target not met. Satisfaction overall has declined nationally, largely contributed to budget savings. Nationally satisfaction with Roads is historically low. Comparatively we spend mor eon road maintenance than other local authorities and perform in the top quartile for roads that are considered are required for repair. Liam Greene
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9 3. Our Economy Objective 7. Our area has the infrastructure for sustainable and inclusive growth where businesses can flourish 2022/23 2023/24 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Immediately available employment land as a % of total land allocated for employment purposes 37.39 43.8 40 Target exceeded. Michael Mulgrew 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Number of businesses given advice and assistance to start up through Business Gateway 200 190 180 Target exceeded. During 2024/25, 190 clients were assisted to start- up a new business. This exceeds the annual target of 180. Elaine Troup Percentage of procurement spent on local small/medium-sized enterprises and SMEs who have a presence in West Dunbartonshire 48% 33.42% 36% While the target was narrowly missed, the total spend has actually increased over the previous year. This was due to larger construction works. Iain Skene Objective 8. Our residents are supported to access employment and training opportunities
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10 2022/23 2023/24 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of young people entering a positive destination 95.3% 95.99% 93% Target exceeded. Andrew Brown 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Number of local people entering employment through Working 4U 439 537 417 Target exceeded. Stephen Brooks Number of local people gaining a full qualification 867 1,021 654 Target exceeded. Stephen Brooks Objective 9. Our partnerships will support economic development to deliver increased prosperity for our area 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Number of people receiving support through Working 4U with more than one barrier to employment (aggregate) 1,581 1,507 760 Target exceeded. Stephen Brooks
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11 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of local people with increased or sustained income through reduced debt liability/debt management 92.1% 83.1% 90% Target narrowly missed. With the help of Working4U, 347 local residents were supported with debt advice/issues. 128 of these were assisted to manage £1.4 million worth of debt. 83.1% proceeded with their agreed debt strategy options, with the remaining 16.9% being undecided at this time. Stephen Brooks 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note % employee attendance improvement rate (teachers & local govt.) 1.86% -4.3% 1% Target not met. Alison McBride Percentage of Council employees who feel valued in the workplace 46% 45% 75% Target significantly missed Performance has declined over the last 3 years; it was anticipated Alison McBride
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12 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note that the impact of the budget deficit and the implications this meant for service delivery would have an impact on the workforce morale and as a result how valued they feel. Objective 11. Our Council is adaptable and focused on delivering best value for our residents 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Rent collected as a % of total rent due 99.09% 99.58% 99.1% Target exceeded. Ryan Chalmers Cost of collecting council tax per dwelling £ £.70 £0.68 £3.00 Target exceeded. Ryan Chalmers Percentage of income due from council tax received by the end of the year % 93.2% 93.8% 93.5% Target exceeded. Ryan Chalmers Income generated as a % of total revenue budget 13.1% 11% 11% Target met. Carol Alderson No. of transactions undertaken online 59,368 64,048 56,500 Target exceeded. Stephen Daly
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13 Objective 12. Our residents are engaged and empowered 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note Percentage of residents who are satisfied with the Council website 90% 84% 85% Target narrowly missed. Satisfaction overall has declined nationall despite this performance still represents more than four fifths of residents are satisfied with the Councils website. Stephen Daly Percentage of committee agendas published within standing order timescales 100% 100% 99% All committee agendas were published within standing order timescales. Carol-Ann Burns Residents’ satisfaction with Council services overall 78% 71% 85% Target not met. Satisfaction overall has declined nationally, largely attributed to budget savings - despite this performance still represents more than two thirds of residents are satisfied with Council services overall. Amanda Graham % of residents who feel the Council communicates well with them 63% 53% 75% Target not met. Satisfaction overall has declined nationally, Although commentary reflects this question is interpreted differently by residents, as a Council we continue to use a variety of Lauren Crooks
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14 2023/24 2024/25 Owner Performance Indicator Value Status Value Target Short Trend Long Trend Note channels to inform residents of important information. % of stage 1 complaints responded to within 5 working days. 66.8% 95% 100% Target not met, despite this significant progress has been made over the last year representing a 28.2pp increase in performance. Stephen Daly PI Status PI significantly missed target PI narrowly missed target PI met or exceeded target Long Term Trends Improving No Change Declining Short Term Trends Improving No Change Declining