Item 10 APPENDIX 5

West Dunbartonshire Council · 30 October 2024
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APPENDIX 5: Local Government Benchmarking Framework - Comparative Performance
Cost indicators where performance is: Satisfaction indicators where
performance is:
Performance indicators where
performance is:
Total
Performance
Indicators =108
Cost =21
Satisfaction =11
Performance =76
Better than
previous
year
Better than
Scottish
average
Better than
family group
average
Better than
previous
year
Better than
Scottish
average
Better than
family group
average
Better than
previous
year
Better than
Scottish
average
Better than
family group
average
Children’s
Services
40% (2/5) 40% (2/5) 40% (2/5) 0% (0/1) 100% (1/1) 100% (1/1) 31% (8/26) 42%
(11/26)
46% (12/26)
Adult & Social
Care Services
50% (1/2) 50% (1/2) 100% (2/2) 0% (0/4) 0% (0/4) 0% (0/4) 60% (3/5) 60% (3/5) 60% (3/5)
Corporate 100% (1/1) 100% (1/1) 100% (1/1) n/a n/a n/a 46% (6/13) 62% (8/13) 46% (6/13)
Culture & Leisure 100% (4/4) 50% (2/4) 50% (2/4) 75% (3/4) 100% (4/4) 100% (4/4) n/a n/a n/a
Environmental 71% (5/7) 71% (5/7) 86% (6/7) 50% (1/2) 100% (2/2) 100% (2/2) 100% (6/6) 67% (4/6) 67% (4/6)
Housing Services n/a n/a n/a n/a n/a n/a 60% (3/5) 40% (2/5) 20% (1/5)
Economic
Development
0% (0/2) 50% (1/2) 50% (1/2) n/a n/a n/a 64% (7/11) 36% (4/11) 36% (4/11)
Climate Change n/a n/a n/a n/a n/a n/a 80% (4/5) 80% (4/5) 60% (3/5)
Finance n/a n/a n/a n/a n/a n/a 20% (1/5) 40% (2/5) 40% (2/5)
Total 62% (13/21) 57% (12/21) 67% (14/21) 36% (4/11) 64% (7/11) 64% (7/11) 50%
(38/76)
50%
(38/76)
46% (35/76)

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Children's Services
How we perform locally How we compare nationallyTotal Performance Indicators = 32
P= Performance (26)
C= Cost (5)
S= Satisfaction (1)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Proportion of children looked after in the community (2022/23) 88.5% 15th HSCP
C Gross cost of children looked after in residential based services
per child per week (2022/23)
£3,903 9th HSCP
C Gross cost of children looked after in a community setting per
child per week (2022/23)
£251 4th HSCP
C Cost per primary school pupil (2022/23) £7,946 28th ELA
C Cost per secondary school pupil (2022/23) £9,053 24th ELA
C Cost per pre-school place (2022/23) £13,175 27th ELA
P Percentage of pupils gaining 5 + awards at level 5 (2022/23) 58% 30th ELA
P Percentage of pupils gaining 5+ awards at level 6 (2022/23) 29% 27th ELA
P Percentage pupils in 20% most deprived areas getting 5+
awards at level 5 (2022/23)
48% 12th ELA
P Percentage pupils in 20% most deprived areas getting 5+
awards at level 6 (2022/23)
21% 13th ELA
S Percentage of adults satisfied with local schools (2022/23) 79.7% 8th ELA
P Percentage of school leavers in positive and sustained
destinations (2022/23)
95.3% 17th ELA

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How we perform locally How we compare nationallyTotal Performance Indicators = 32
P= Performance (26)
C= Cost (5)
S= Satisfaction (1)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Percentage of children who have reached all expected
developmental milestones at time of child's 27-30 month child
health review (2022/23)
72.3% 32nd HSCP
P Percentage of funded Early Years Provision which is graded
good or better (2022/23)
97.3% 1st ELA
P School attendance rates per 100 pupils (2022/23) 88% 31st ELA
P School attendance rates for Looked After Children per 100
Looked After Children (2022/23)
84.5% 16th ELA
P School exclusion rates per 1000 pupils (2022/23) 20.5 23rd ELA
P School exclusion rates for Looked After Children per 1000
looked after children (2022/23)
76.5 18th ELA
P Participation rate for 16–19 year-olds per 100 (2022/23) 93% 26th ELA
P Percentage child protection re-registrations within 18 months
(2022/23)
0% 1st HSCP
P Percentage Looked After Children with more than one
placement within the last year (2022/23)
14.2% 12th HSCP
P Percentage of children living in poverty after housing costs
(2022/23)
28% 28th H&E
P Percentage of P1, P4 and P7 pupils combined achieving
expected CFE Level in Literacy (2022/23)
73.5% 14th ELA

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How we perform locally How we compare nationallyTotal Performance Indicators = 32
P= Performance (26)
C= Cost (5)
S= Satisfaction (1)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Percentage of P1, P4 and P7 pupils combined achieving
expected CFE Level in Numeracy (2022/23)
80.2% 16th ELA
P Literacy Attainment Gap (P1,4,7 Combined) - percentage point
gap between the least deprived and most deprived pupils
(2022/23)
11.5% 1st ELA
P Numeracy Attainment Gap (P1,4,7 Combined) - percentage
point gap between the least deprived and most deprived pupils
(2022/23)
13.9% 3rd ELA
P Overall Average Total Tariff (2022/23) * 792 29th ELA
P Average Total Tariff SIMD Quintile 1 (2022/23) 647 13th ELA
P Average Total Tariff SIMD Quintile 2 (2022/23) 820 11th ELA
P Average Total Tariff SIMD Quintile 3 (2022/23) 958 11th ELA
P Average Total Tariff SIMD Quintile 4 (2022/23) 989 21st ELA
P Average Total Tariff SIMD Quintile 5 (2022/23) 1,098 24th ELA
*The tariff scale provides a measure of the latest and best achievement in each subject area for national qualifications and a range of wider
awards. Qualifications are awarded tariff points based on their SCQF level. This measure includes pupils who started senior phase in S4 and
looks at their cumulative attainment either to the point of leaving or to the end of S6.

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02 Corporate Services
How we perform locally How we compare nationallyTotal Performance Indicators = 14
P= Performance (13)
C= Cost (1) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Sickness absence days per teacher (2022/23) 6.4 12th P&T
P Sickness absence days per employee (non-teachers) (2022/23) 15.3 27th P&T
P Support services as a percentage of total gross expenditure
(2022/23)
3.4% 10th RES
P Percentage of the highest paid 5% employees who are women
(2022/23)
62% 8th P&T
P Gender pay gap (2022/23) 1.7% 16th P&T
C Cost of collecting council tax per dwelling (2022/23) £2.48 1st RES
P Percentage of income due from council tax received by the end
of the year (2022/23)
94.8% 28th RES
P Percentage of invoices sampled that were paid within 30
calendar days (2022/23)
88.8% 24th RES
P Percentage of operational buildings that are suitable for their
current use (2022/23)
93% 8th RES
P Percentage of internal floor area of operational buildings in
satisfactory condition (2022/23)
91.2% 16th RES

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How we perform locally How we compare nationallyTotal Performance Indicators = 14
P= Performance (13)
C= Cost (1) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Proportion of Scottish Welfare Fund Crisis Grants decisions
within 1 day (2023/24)
94.7% 23rd CCF
P Proportion of Scottish Welfare Fund Community Care Grants
decisions within 15 days (2023/24)
80.3% 28th CCF
P Proportion of Scottish Welfare Fund budget spent (2022/23) 100.8% 26th RES
P Proportion of Discretionary Housing Payments funding spent
(2022/23)
96.7% 11th RES
03 Adult & Social Services
How we perform locally How we compare nationallyTotal Performance Indicators = 11
P= Performance (5)
C= Cost (2)
S= Satisfaction (4)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Self-directed support spend for people aged over 18 as a % of
total social work spend on adults (2022/23)
1.8% 32nd HSCP
C Home care costs for people aged 65 or over per hour (2022/23 £39.01 23rd HSCP

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How we perform locally How we compare nationallyTotal Performance Indicators = 11
P= Performance (5)
C= Cost (2)
S= Satisfaction (4)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
S Percentage of adults supported at home who agree that they
are supported to live as independently as possible (2022/23
62.7% 31st HSCP
S Percentage of adults supported at home who agree they had a
say in how their help, care or support was provided (2023-24)
59.1% 22nd HSCP
S Percentage of carers who feel supported to continue in their
caring role (2022/23)
26.7% 29th HSCP
P Rate of readmission to hospital within 28 days per 1,000
discharges (2022/23)
84.6 9th HSCP
P Percentage of care services graded "good" or better in Care
Inspectorate inspections (2023/24)
81.4% 14th HSCP
P Number of days people spend in hospital when they are ready
to be discharged, per 1,000 population (75+) (2023/24)
1,327 27th HSCP
P Percentage of people aged 65 and over with long-term care
needs who are receiving personal care at home (2022/23)
71.1% 3rd HSCP
S Percentage of adults supported at home who agree that their
services and support had an impact in improving or maintaining
their quality of life (2023/24)
64% 29th HSCP
C Net residential costs per capita per week for older adults aged
65+ (2022/23)
£646 14th HSCP

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04 Culture & Leisure Services
How we perform locally How we compare nationallyTotal Performance Indicators = 8
C= Cost (4)
S= Satisfaction (4) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st--32nd)
Scottish
average
Family
group
average
Owner
C Cost per attendance at sports facilities (2022/23) £4.86 21st WDLT
C Cost per visit to libraries (2022/23) £5.00 26th CCF
C Cost per museum visit (2022/23) £0.01 1st CCF
C Cost of parks and open spaces per 1,000 population (2022/23) £48,810 31st R&N
S Percentage of adults satisfied with libraries (2022/23) 82% 5th CCF
S Percentage of adults satisfied with parks and open spaces
(2022/23)
87.7% 13th R&N
S Percentage of adults satisfied with museums and galleries
(2022/23)
75.3% 9th CCF
S Percentage of adults satisfied with leisure facilities (2022/23) 76% 8th WDLT

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05 Environmental Services
How we perform locally How we compare nationallyTotal Performance Indicators = 15
P= Performance (6)
C= Cost (7)
S= Satisfaction (2)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
C Net waste collection cost per premises (2022/23) £61.07 8th R&N
C Net waste disposal cost per premises (2022/23) £152.40 30th R&N
C Net cost of street cleaning per 1,000 population (2022/23) £8,543 4th R&N
P Street Cleanliness Index - Percentage Clean (2023/24) 87 28th R&N
C Road maintenance cost per kilometre (2022/23) £22,802 27th R&N
P Percentage of Class A roads that should be considered for
maintenance treatment (2022/23)
16.8% 5th R&N
P Percentage of Class B roads that should be considered for
maintenance treatment (2022/23)
14.6% 1st R&N
P Percentage of Class C roads that should be considered for
maintenance treatment (2022/23)
21.4% 6th R&N
P Percentage of unclassified roads that should be considered for
maintenance treatment (2022/23)
30.2% 8th R&N
C Cost of trading standards and environmental health per 1,000
population (2022/23)
£19,957 12th R&R
C Cost of trading standards, money advice & citizens advice per
1,000 population (2022/23)
£6,530 16th R&R

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How we perform locally How we compare nationallyTotal Performance Indicators = 15
P= Performance (6)
C= Cost (7)
S= Satisfaction (2)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
C Cost of environmental health per 1,000 population (2022/23) £13,430 16th R&R
P Percentage of total household waste that is recycled (2022/23) 38.8% 25th R&N
S Percentage of adults satisfied with refuse collection (2022/23) 85.3% 12th R&N
S Percentage of adults satisfied with street cleaning (2022/23) 62.7% 13th R&N
06 Housing Services
How we perform locally How we compare nationallyTotal Performance Indicators = 5
P= Performance (5) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Gross rent arrears (all tenants) as at 31 March each year as a
percentage of rent due for the reporting year (2022/23)
10% 16th RES
P Percentage of council rent that was lost due to houses
remaining empty (2022/23)
1.3% 13th H&E
P Percentage of council dwellings that meet the Scottish Housing
Quality Standard (2022/23)
32.2% 24th H&E

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How we perform locally How we compare nationallyTotal Performance Indicators = 5
P= Performance (5) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Average time taken in days to complete non-emergency repairs
(2022/23)
9.3 16th H&E
P Percentage of council houses that are energy efficient
(2021/22)
83.7% 16th H&E
07 Economic Development
How we perform locally How we compare nationallyTotal Performance Indicators = 13
P= Performance (11)
C= Cost (2)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Percentage unemployed people assisted into work from
Council operated / funded Employability Programmes (2022/23)
23.3% 7th H&E
C Cost per planning application (2022/23) £7,977 29th R&R
P Average time taken to deliver a commercial planning
application decision (2022/23)
13.1 21st R&R
P Percentage of procurement spent on local enterprises
(2022/23)
16.7% 29th R&R

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How we perform locally How we compare nationallyTotal Performance Indicators = 13
P= Performance (11)
C= Cost (2)
Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Number of business gateway start-ups per 10,000 population
(2023/24)
22.8 7th R&R
C Investment in Economic Development & Tourism per 1,000
population (2022/23)
£121,335 12th R&R
P Proportion of people earning less than the living wage
(2021/22)
14.6% 10th H&E
P Proportion of properties receiving superfast broadband
(2022/23)
99.5% 1st R&R
P Town vacancy rates (2022/23) 15% 22nd R&R
P Immediately available employment land as a percentage of
total land allocated for employment purposes (2022/23)
37.4% 10th R&R
P Gross Value Added (GVA) per capita (2022/23) £20,802 22nd R&R
P Claimant count as a percentage of working age population
(2023/24)
4.4% 30th H&E
P Claimant count as a percentage of 16-24 population (2023/24) 5.6% 31st H&E
08 Tackling Climate Change

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How we perform locally How we compare nationallyTotal Performance Indicators = 5
P= Performance (5) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P CO2 emissions area wide per capita (2022/23) 3.83 8th R&R
P CO2 emissions area wide: emissions within scope of local
authority per capita (2022/23)
3.74 8th R&R
P CO2 emissions from transport per capita (2022/23) 22.1 14th R&R
P CO2 emissions from electricity per capita (2022/23) 44.02 19th R&R
P CO2 emissions from natural gas per capita (2022/23) 47.89 11th R&R
09 Finance
How we perform locally How we compare nationallyTotal Performance Indicators = 5
P= Performance (5) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Total useable reserves as a percentage of council annual
budgeted revenue (2022/23)
12.4% 32nd RES
P Uncommitted General Fund Balance as a percentage of council
annual budgeted net revenue (2022/23)
2% 26th RES
P Ratio of financing costs to net revenue stream - General Fund
(2022/23)
4% 9th RES

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How we perform locally How we compare nationallyTotal Performance Indicators = 5
P= Performance (5) Latest
year
status
Latest
comparative
value
Performance
against
previous year
value
National
position
(1st-32nd)
Scottish
average
Family
group
average
Owner
P Ratio of financing costs to net revenue stream - Housing
Revenue Account (2022/23)
29.4% 19th RES
P *Actual outturn as a percentage of budgeted expenditure
(2022/23)
104%  1st RES
*Ranked position against National, Scottish and Family group is based on LGBF calculations, where by a higher figure is more favourable.
Within WDC we would rate best performance as close to 100%, in this respect we would
note this PI as adrift of target.
PI Status
Target significantly missed
Target narrowly missed
Target met or exceeded
Data only PI
Owner Service Area
CCF Citizen, Culture & Facilities
ELA Education
&E Housing & Employability
HSCP Health & Social Care Partnership
How we perform locally
Better than previous year
No change
Worse than previous year
How we compare nationally
Better
No change
Worse

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P&T People & Technology
R&R Regulatory & Regeneration
RES Resources