Item 14 Appendix 1
West Dunbartonshire Council · 25 March 2026
Back to West Dunbartonshire Council — 25 March 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 Appendix – Timeline of events Date Key Points in Timeline Tennant Issued Communications Notes 30/07/2025 General repairs and notes made on issues with ropes and doors. 04/08/2025 Lift is put out of service Call out as lift is operating but very noisy, the lift is isolated and gearbox disassembled to find cause of issue. 05/08/2025 Text issued to residents advising lift out of service Wider team notified that lift is off and likely to be long term. 12/08/2025 Service notes that the lift is off and is awaiting feedback from KONE but lift is likely to be off for a prolonged period. 18/08/2025 KONE noted as still trying to determine if Gearbox is fixable Service notes KONE were on site on Friday trying to determine if the gearbox is repairable. A meeting is planned for the coming Thursday to evaluate options. Councillor Lennie emailed requesting update on lift repair. 19/08/2025 Service provides update to Cllr Lennie. 20/08/2025 Service provides update to Members Secretary on situation for circulation. 21/08/2025 Service notes that Sassi (gearbox manufacturing company) have not come back with priced options yet, planned meeting is deferred. 26/08/2025 Order is raised for removal of gearbox Service calls Councillor Lennie with update on situation.
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27/08/2025 Cost and Timescale of replacement become known. Costs and timescales for replacement are highlighted, decision required on course of action. 28/08/2025 Order is raised and sent to KONE for new Gearbox Kone Text issued to all residents advising lift likely to continue to be out of service for some time. Service raises purchase order for new gearbox. Service provides updates to Members Sec. and others. Kone’s representative notes that they will weigh the lift car ASAP so that the correct replacement gearbox can be ordered. Letter to residents further clarified that the contractor was working to resolve, provided Housing Operations contact details and apologising for inconvenience. 29/08/2025 Letter hand delivered to all residents advising new gearbox required Posters were also placed in foyer of building, these were checked daily on-site and replaced as required. Regular contact maintained with multiple residents throughout lift outage providing assistance as and when required. The letter to residents further advised that the works would take approximately 13 weeks to complete. Also advised replacing components such as ropes whilst out of service, apologised for inconvenience and provided Housing Operations contact details. 02/09/2025 KONE note that car weighing has been scheduled Service accepts KONE's terms and conditions and updates internal team.
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03/09/2025 Walk about with TRA, no issues raised by TRA 04/09/2025 Car is weighed 19/09/2025 Text issued to all residents advising lift continues to be out of service an apologising for inconvenience. 25/09/2025 Other (Odd) lift fails for a number of hours 2nd lift down, text issued to advise and again when back in service. Housing Ops met with KONE and Councillor Lennie. Neighbourhood Team also attended to provide assistance to residents and HSCP notified out both lifts being out of service. 26/09/2025 Key Building Services resource leaves WDC from Contracts Team Text issued to all residents advising lift continues to be out of service an apologising for inconvenience Housing Ops contact a relevant officer to have raised at Better Homes Board 30/09/25. 01/10/2025 An officer responsible for managing assets provided info on lift ages to the internal team working on the project. 03/10/2025 Text issued to all residents advising lift continues to be out of service and apologising for inconvenience 20/10/2025 Councillor Lennie asks for an update on progress. Contracts section requests update of KONE 21/10/2025 KONE provides a holding response 22/10/2025 Contracts section chases KONE for response 23/10/2025 Contracts section chases Kone for response Raised at WDTRO, advised expected completion by end of November
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27/10/2025 It becomes apparent through this week that KONE have not placed an order for the gearbox Contracts section speaks to KONE representative on phone As the invoice has not been paid, manufacture had not begun. Options to accelerate manufacture or instigate temporary repairs to existing gearbox were reconsidered. Indication is made that we still require 8-10 weeks to manufacture and 2 weeks to install. Some details are lost due to communication occurring on phone rather than by email. 29/10/2025 Text issued to all residents advising lift continues to be out of service an apologising for inconvenience Contracts section chases KONE for response 31/10/2025 Text issued to all residents advising lift continues to be out of service an apologising for inconvenience Contracts section speaks to multiple Kone representatives by phone 03/11/2025 Contracts section speaks to KONE representative phone 04/11/2025 Contracts section speaks to KONE representative by phone KONE contact Contracts to note that payment for the order is outstanding. 05/11/2025 Contracts section speaks to KONE representative. 06/11/2025 Letter hand delivered to all residents advising of delay The letter to residents further advises that the repair is likely to be complete mid-January. Apologised for inconvenience and provided contact details for Housing Operations
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07/11/2025 Text issued to all residents, follow up to letter advising the part in production and lift expected to operational by mid- January Contracts section contacts KONE to request weekly check on the odd lift. 10/11/2025 Service meets with KONE 12/11/2025 KONE confirm weekly visual checks of odd lift will start tomorrow. Text issued to all residents - confirming KONE attending 13/11/25 14/11/2025 Text issued to all residents advising part in production, inspection of odd lift carried out and weekly visual inspection will be carried out 19/11/2025 KONE provide report on condition and age of odd lift. 21/11/2025 Text issued to all residents advising no issues noted at odd lift inspection, still working towards mid- January completion. 27/11/2025 KONE provided updated estimate of timeline. Service introduced to Project Manager from KONE who suggest mid- January is a realistic timeframe for works. 28/11/2025 Text issued to all residents advising still working towards mid- January completion. 02/12/2025 KONE as yet unable to provide a detailed timeline for completion. KONE confirmed they are still awaiting a confirmed shipping date for the materials, highlighting that this is not basic parts but an engineered machine
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and associated equipment which is in manufacture. 05/12/2025 Text issued to all residents advising still working towards mid- January completion 10/12/2025 KONE provide further detail on timelines and constraints. KONE provide update on timeline and notify of delay. 11/12/2025 Contracts section seeks further detail on timeline and causes of delay. 12/12/2025 Text issued to all residents advising of update to timings. The text to residents further advises that Council working with KONE to confirm a programme for installation and this will be provided to all residents once received. Re-iterated Housing Operations contact details and apologised of ongoing inconvenience. 17/12/2025 KONE provide timeline to the completion of the works. KONE provide more detailed programme. 18/12/2025 3rd letter issued to all residents with repair timeline, advising works due to commence 19 January and complete by 11 February 19/12/2025 Text issued to all residents following letter confirming KONE due onsite 19 January and reiterated Housing Operations contact details
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20/12/2025 Odd lift is briefly out of service in the morning. 23/12/2025 Text issued to all residents Text to residents further advised that visual inspections will continue over festive period and providing Out of Hours Emergency contact details during office closures 31/12/2025 Text issued to all residents Text to residents further advised that visual inspections will continue over festive period and providing Out of Hours Emergency contact details during office closures 07/01/2026 KONE confirm they are still on plan of timeline provided on 17th Dec KONE confirm works still on timeline. 09/01/2026 Text issued to all residents Text to residents advised that works due to commence 19 January, visual inspections continuing and reiterating Housing Operations contact details. 16/01/2026 Text issued to all residents Text to residents advised works due to commence 19 January, visual inspections continuing and reiterating Housing Operations contact details. 25/01/2026 Text issued to all residents Text to residents confirmed KONE have been onsite, part is due week commencing 26 January and apologising for noise created during works. 30/01/2026 Text issued to all residents Text to residents confirmed works ongoing and advising minor repairs also carried out to odd lift whilst onsite. 02/02/2026 Site works are instigated for the replacement of the gearbox
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09/02/2026 Text issued to all residents confirming works due to be completed this week 13/02/2026 Works complete and lift is put back into operation 13/02/20256 Text issued to all residents confirming works complete and lift operational _____________________________________________________________ Person to Contact: Craig Wilson Building Services Manager craig.wilson@west-dunbarton.gov.uk