Item 5 Appendix 1 – Hearing for Taxi Licence - Gerry Divers
West Dunbartonshire Council · 7 October 2026
Back to Licensing Committee — 7 October 2026 and its agenda
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Official Sensitive Appendix One: Recent Complaints relating to Mr Gerry Divers CBTD XX, CB111 Please see below a recent list of complaints received from members of the Public In relation to Mr Gerry Divers. 2026 15 May 2026 – SUMMARY - Hire from Clydebank Shopping Centre – Dumped passengers shopping on the Floor and slammed the taxi door. Mr Diver’s complained about only having made £20 despite having worked several hours. Also complained about the manner of his driving. Complainer account: I got in a taxi outside Asda Clydebank shopping centre. The driver was very rude and not very helpful to myself getting in or out the taxi. He drove away at high speed from the centre and was blaring his horn at other drivers at the roundabout at Argyle Road. He continued to speed along Livingstone Street zigzagging over the speed bumps. I don’t have his name or license plate other than 111 a silver hackney ! I’m not sure of the procedure you have dealing with this situation. How he never caused an accident is beyond me. I was very anxious the whole time I was in his taxi. In response to a request for further details the complainer continued: As soon as I got in his taxi I felt he was in a foul mood. He lifted my 3 heavy shopping bags and dumped them down on the taxi floor which thankfully nothing was broken. He slammed the taxi door shut before I even got seated. On arriving at my destination he lifted my shopping bags and just left them on the street ( other drivers kindly take my bags to my front door without being asked ) At this point I asked him if he was in a bad mood and he ranted in my face about the amount of hours he’d put in and had only made around £20 odd pounds. I replied, well there’s no need to take it out on me ! He made me feel really uncomfortable with his attitude and I was glad to get out of that taxi. I am 77 years of age and I feel this was no way to treat an elderly woman ! He slammed the taxi door shut again and drove off at high speed ! I will make sure I never get into his taxi again. A silver hackney cab. The only number I got was 111 He could have caused an accident with his reckless driving ! 10 June 2026 – Summary – Hire from Clydebank Shopping Centre Mr Divers is alleged to have reacted in relation to the value of the tip that the passenger gave him and thrown the tip on the ground outside the Taxi.
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Official Sensitive I am writing to lodge a formal complaint regarding the conduct of one of your licenced taxi drivers in clydebank, identified as Gerry Divers. The behaviour I experienced today was wholly unacceptable and fell far below the standards expected of a licensed driver. I travelled from the shopping centre in Clydebank to my home earlier today 10 June 2026. Upon arrival, I informed the driver that he could keep the change as a tip — something I routinely do, and which is always received courteously by other drivers. However, on this occasion, the driver reacted in an extremely unprofessional manner. - After I exited the vehicle, I observed him through the window throwing the change towards the back of the taxi. He then got out of the vehicle, approached the street near my gate, and deliberately threw the change onto the ground before driving away. This behaviour was disrespectful, unnecessary, and entirely inappropriate. Throughout the journey, the driver appeared irritated and disengaged, responding with one word answers and displaying a generally dismissive attitude. His driving was also below an acceptable standard, lacking the care and professionalism I am accustomed to from Clydebank taxi drivers, who are typically courteous, respectful, and reliable. Received 7.9.26 – SUMMARY – offered no assistance and threw the tip out of the window. Please note that the account provided below has been corroborated by the friend referred to. I am in a four-wheel zimmer, im 74. My friend who was helping me is 81. He had A bag and so did I. This Taxi Driver does not offer any help at all. Fare came to £5.90 I just put £6 up as he didn’t move or offer any help so as he is not obliged to help me, im not obliged to tip but he put the 10p up and he said “There’s 10p, you need it more that I do”. I said “no you keep it, if you’d offered to help you would have got £7” He went into a strop and threw the 10p out of the window. It was absolutely disgraceful. I always tip the driver, but this man, ive had it before. He will not offer one bit of help.