Item 5.3 - LGMP Application for Tenpin - Management Plan

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TENPIN: Category C Gaming Machine Management Plan.
Tenpin is one of the largest ten-pin bowling providers within the UK operating 55 bowling centres. Our Head
Office is based in Cranfield, Bedfordshire (Our Scottish licence holding company is Georgica Limited, Company
No 04039562)
We have been operating for over 20 years and provide a vast range of family entertainment products for
our customers from Bowling, Amusement machines, Laser Tag, Houdini’s Escape Rooms and Karaoke to
name but a few. Our mission is to provide Fun, but we are very mindful to ensure all customers are always
kept safe.
As part of our Amusement offer, we also provide Category C Gaming machines for over 18’s only. To ensure
these are only accessed and played by adults only we have implemented the following safeguards.
 Machines are positioned away from the Family Entertainment Centre (FEC) either within the bar
area or close to reception, this ensures we have full visibility via CCTV and control by our staff.
 The Category C machines are positioned behind a barrier which also has signage to stress they are
only to be used by over 18’s only
 We have implemented the latest Age Verification technology across our Category C gaming machine
estate, this is the same software that is deployed across numerous Pub companies within the UK. The
customer must pass the algorithm/facial scan checks before gameplay can commence.
 We also operate a Policy of Challenge 25 in order to prevent under 18s from accessing the
Category C products. Where individuals cannot produce ID upon request, they are politely advised
that they will not be permitted to play the Category C machines
 Should any individual repeatedly attempt to access the Category C machines, the person and or
their parent/guardian will be advised that the age restriction is a legal requirement and if broken the
police will be notified.
 In cases where an adult member attempts to facilitate, encourage or endorse an underage
individual from accessing Category C machines, the adult will receive an oral warning from the Duty
Manager and if this re-occurs the individual will be barred from the premises and the matter will be
reported to the Gambling Commission and where appropriate the Police.
All members of staff are fully trained as part of their induction and receive refresher training in the
understanding of, and the strict adherence to the importance of the Licensing objectives
 Preventing gambling from being a source of crime or disorder, being associated with
crime or disorder or being used to support crime
 Ensuring that gambling is conducted in a fair and open way
 Protecting children and other vulnerable people from being harmed or exploited by gambling.