Item 8 - Appendix 1
West Dunbartonshire Council · 1 November 2023
Back to Infrastructure, Regeneration & Economic Development Committee — 1 November 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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1 Appendix 1 - Appendix 1: Roads and Neighbourhood Delivery Plan 2023/24 - Mid- year Progress 1. Our communities Objective 1. Our neighbourhoods are safe, resilient and inclusive Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note Percentage of emergency road related defects repaired within 2 hours of being reported 97.4% 95% 97% 95% Performance exceeded target. Liam Greene Percentage of non serious road related defects repaired within 7 working days of being reported 90.7% 85% 92% 85% Performance exceeded target. Liam Greene Percentage of routine road related defects repaired within 28 working days of being reported 52.5% 85% 68% 85% The service continues to see a steady increase in performance over the quarter in this area with additional resources directed to target this area. Some defects reported within the last 3 weeks are still within response time. Q2 final value expected to by end of October. Liam Greene Percentage of all traffic light repairs completed within 48 hours 100% 98% 100% 98% Performance exceeded target. Liam Greene
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2 Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note Percentage of all street light repairs completed within 7 days 100% 95% 100% 95% Performance exceeded target. Liam Greene Objective 2. Our residents health and wellbeing remains a priority Action Status Progress Due Date Note Owner Upgraded play parks and recreation facilities 31-Mar-2024 Action progressing as planned. Tender documents in progress, following tender being issued the play parks will be progressed. Ian Bain Completion of delivery of new sport facilities at Posties Park 31-Jan-2024 Action progressing. We have had some issues with the water connection. This is expected to be completed in November. Following this the final works will be progressed. Ian Bain Objective 3. Our residents are supported to increase life and learning skills Action Status Progress Due Date Note Owner Progress Faifley Campus in line with agreed programme 31-Mar-2024 Action progressing as planned. Design complete and approved at Learning Estate Project Board. Pre-planning Members Seminar complete with Planning application submitted following seminar. Planning application now approved and Faifley tendering report approved. Craig Jardine 2. Our Environment
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3 Objective 4. Our local environment is protected, enhanced and valued Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note % Residents satisfied with the Waste service overall 81% 82% 80% 82% Marginally missed target. Where are a number of waste services improvement initiatives underway which should improve satisfaction levels. Ian Bain Percentage of missed bins collected within 3 working days of being reported 98% 95% 95% 95% Target met Ian Bain Percentage of offensive graffiti removed within 24 hours of being reported 100% 100% 100% 100% Target met Ian Bain Percentage of non offensive graffiti removed within 5 working days of being reported 100% 100% 100% 100% Target met Ian Bain % of total household waste that is recycled 38.2% 60% 60% Q1 performance significantly missed target. Recycling rates are at the same level as the year end. This is being managed closely. The waste strategy has now been approved and sets out the route map to increase performance in recycling. Q2 data available mid November Ian Bain % residents satisfied with the street cleaning service 70% 73% 65% 73% Target marginally missed. Further analysis to identify areas for Ian Bain
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4 Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note improvement are underway. % Residents satisfied with Parks & open spaces 81% 85% 70% 85% Target missed. There are a number of initiatives underway including improving play parks which should increase satisfaction. Ian Bain WM5: Percentage of abandoned vehicles that require to be removed by the council that are removed within 14 days 100% 100% 100% 100% Target achieved. Ian Bain Action Status Progress Due Date Note Owner Prepare for introduction of Deposit Return Scheme 31-Mar-2024 Action progressing as planned. The introduction of deposit return scheme has been delayed to 2025. Options Appraisal completed in partnership with zero waste Scotland to reflect future impact of DRS. Communications Strategy will be implemented in advance of introduction which is now expected to be 2025. Gail Macfarlane Develop Strategy for transition to electric fleet 31-Mar-2024 Action progressing as planned. Review of the current vehicle replacement programme is underway to identify opportunities to move to electric fleet. Gail Macfarlane Finalise the delivery of suitable new allotment sites 31-Mar-2024 Action progressing as planned. Evaluation of tenders underway to agree award of contract. Ian Bain Develop a new local bio diversity action plan 31-Mar-2024 Action progressing as planned. The consultation is underway and the outcomes will inform the plan. Ian Bain Continue to explore alternative methods of weed control 31-Mar-2024 Action progressing as planned. Demonstration of foam alternative complete, when the other alternatives are reviewed a full evaluation will be done. Ian Bain Develop Ash die back action plan 31-Mar-2024 Action progressing as planned. Operational process agreed to deal with cases that are identified on a risk based approach. Plans underway to procure a consultant to carry out full audit to inform the Council wide action plan. Ian Bain
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5 Objective 5. Our resources are used in an environmentally sustainable way Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note Tonnage of biodegradable municipal waste landfilled 4762 3000 3000 Q1 Target significantly missed. Performance has improved. Although we are currently over our target tonnage, we have made a considerable decrease from the previous period. The waste strategy has been developed to review collection and separation of materials. Q2 data available mid November. Ian Bain Action Status Progress Due Date Note Owner Develop proposal for resource recycling and reuse centre (RRRC) 31-Mar-2024 Action progressing as planned. Committee approved preferred location and to proceed to detailed design. Tender Route approved and appointment of consultant underway. Gail Macfarlane Develop Long term waste strategy 31-Mar-2024 Action complete. Waste Strategy and Action Plan approved by August Committee. Gail Macfarlane Develop an Implementation Strategy and expansion plan for EV charging points 31-Mar-2024 Action progressing as planned. The service continues to work as part of the wider City Region Group with consultant engaged to develop region wide plan. Liam Greene Introduce charging for the use of Council owned EV charging points 30-Jun-2023 Action completed successfully. New charging tariff introduced and implemented to Council owned charging points. Charging tariff will be reviewed regularly going forward. Liam Greene
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6 Objective 6. Our neighbourhoods are sustainable and attractive Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note % of Special Needs Adaptation projects completed by consultancy services from receipt of referral to carrying out survey, design and submission of building warrant within 60 day target for type 3 projects 82% 70% 100% 70% All 8 projects undertaken in Q2 period completed within 60 days Craig Jardine % of capital projects supported by capital investment team, delivered within agreed plan 84% 80% New PI for 23/24 80% 80% Good progress continues to be made on major capital projects. It should be noted that some elements of progress are out with the control of the team such as agreement to proceed with the District Heating Expansion project. Craig Jardine % Residents satisfied with roads maintenance 23% 40% 32% 40% Target significantly missed with improvement from previous quarter. Review of road maintenance plan and roads communication and engagement strategy is underway. A spotlight set of questions will be in the telephone survey for the next 2 quarters to uncover the issues and influence satisfaction rate Liam Greene
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7 Action Status Progress Due Date Note Owner Progress new Vale of Leven Cemetery extension 31-Mar-2024 Action progressing as planned. Contract awarded and plan in place to start the groundworks late October 2023. Ian Bain Pavement parking, investigate and develop a strategy in line with Scottish guidance next phase 31-Mar-2024 Action progressing as planned. Scottish Government guidance reviewed and consultant appointed to undertake analysis against the defined criteria and provide recommendations for review. Liam Greene Prepare a plan to introduce Parking Enforcement 31-Mar-2024 Action progressing as planned. Draft application submitted to Scottish Government for feedback, additional information has been requested and a response is being prepared. Consultants have been appointed and scope of works agreed. Liam Greene Finalise design plan for Gruggies Burn Flood Management 31-Mar-2024 Action progressing as planned. Hydrology assessment and modelling completed with scope agreed with designer. Contract has been finalised to allow progress to design and consultation. Liam Greene Undertake flood management Improvement Study for Dumbarton and Vale 31-Mar-2024 Action progressing as planned. Offer for free property level protection to high risk properties circulated. Progressing with review of high level actions and feasibility underway. Liam Greene Undertake survey works to support the development of a Surface Water Management Plan for Clydebank 31-Mar-2024 Action progressing as planned. Flood modelling review and consultation underway with Scottish Water and SEPA to identify intervention options. Liam Greene Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Impact of major adverse weather incidents on services A significant period of adverse weather may result on failure to deliver key operational functions of E&N services 02-Oct-2023 The Business Continuity Plan would come into effect in the event of a major adverse weather incident. No change to risk matrix Ian Bain Failure to maintain road network during adverse weather A significant period of adverse weather may result in failure to deliver key operational functions of R&T services and other Council services. 28-Sep-2023 Winter training for all appropriate staff has been completed, ready for new winter season No change to risk matrix Liam Greene
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8 Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to manage and maintain the road network effectively Failure to manage and maintain the road network effectively will have an adverse impact on user safety, traffic movement, air quality, economic growth and reduce access to facilities and amenities. The Council’s reputation as a place to live and work with access to employment, education, leisure and health opportunities would be adversely affected. 28-Sep-2023 Significant investment in resurfacing works over the course of the year with programme now 80% complete. Service continues to respond to reported defects across the network. No change to risk matrix Liam Greene Challenges in delivering effective services in relation to Roads & Neighbourhoods The risk that the Council’s fails to deliver on the three services within Roads & Neighbourhood: Roads & Transportation, Fleet & Waste and Greenspace. These areas provide services across a range of areas including managing and maintain roads, footpaths and associated infrastructure, managing flood risk, grounds maintenance, street cleaning, burial and cremation, outdoor facilities, waste and recycling and vehicle fleet management. Failing to ensure these services are not fully fit for purpose could result in adverse consequences in relation to delivering efficient and effective services. 02-Oct-2023 Service continues to provide full service, monitoring in place to ensure any adverse issues are highlighted and appropriate actions taken. No change to Risk Matrix Gail Macfarlane 3. Our Economy Objective 7. Our area has the infrastructure for sustainable and inclusive growth where businesses can flourish
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9 Action Status Progress Due Date Note Owner Progress demolition of Artizan Centre within agreed timeframes 31-Mar-2024 Action progressing as planned. Building warrant process underway with application made, approval awaited. Tender evaluation complete and preferred contractor selected. Craig Jardine Support the progress of Exxon City Deal Project 31-Mar-2024 Action progressing as planned. The full business case has been prepared, approved by Council and approved by City Deal. Craig Jardine District Heating Network Expansion Programme ( Golden Jubilee Hospital) 31-Mar-2024 Action progressing as planned. Agreement in principal has been received from Golden Jubilee Hospital, final decision to proceed is awaited. Craig Jardine Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to deliver the Queens Quay District Heating Network into the Golden Jubilee Hospital Budget has been set with 50% match funding agreed by LCITP. Early negotiations progressing well Golden Jubilee however work cannot start until agreement is formalized. 01-Apr-2022 Awaiting formal contract acceptance from Golden Jubilee Hospital before works can commence. Craig Jardine 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Action Status Progress Due Date Note Owner Develop and implement wellbeing, employee engagement, equality and learning and development plans to enable capabilities, improve resilience and promotion of a diverse workforce 31-Mar-2024 Capital Assets team have reviewed communication methods with Team's following restructure process. All Managers Develop and implement employee life cycle plans in line with the People First Strategy to attract and retain the workforce. 31-Mar-2024 Capital Assets Team are Currently reviewing role profiles where required following restructuring and alternative method for skills shortage has been found. Green Space have introduced one team approach over grounds and street cleaning and will start to introduce All Managers
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10 Action Status Progress Due Date Note Owner this across other teams. Roads are undertaking service review, including role profiles to ensure resources in place to address future needs Implement service review process including role design, use of new technology and new ways of working to add resilience, address gaps, and establish opportunities for efficiencies 31-Mar-2024 For Corporate Assets team, all required savings made for 23/24 and posts removed from system. Roads and Transport are Undertaking service review, including role profiles to ensure resources in place to address future needs All Managers Develop and implement learning and development plan and development opportunities to improve capabilities and resilience within the workforce. 31-Mar-2024 Statutory Compliance training covering asbestos & legionella has been completed for the first 6 months of the year for Capital Assets Team. All Managers Objective 11. Our Council is adaptable and focused on delivering best value for our residents Performance Indicator Q1 2023/24 Q2 2023/24 Owner Status Value Target Short Trend Long Trend Status Value Target Short Trend Long Trend Note % Consultancy Services project deliverables for Housing and General Services projects that were delivered to programme 82% 80% New PI for 23/24 84% 80% Good progress continues to be made in delivering Consultancy Services projects. It should be noted that some milestones are out with the team control. Consultancy Service currently have 81 live projects. Craig Jardine Action Status Progress Due Date Note Owner R&N service review including a strategic and structural review of roles and responsibilities across the service. 31-Mar-2024 Action progressing as planned. A review of the full role profile of Service Managers has been undertaken and the reviewed reporting structure has been implemented. The effectiveness of the reviewed structure will be monitored. Gail Macfarlane
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11 Action Status Progress Due Date Note Owner Continue to identify opportunities to work jointly with partnership in the City Region both through procurement and service delivery 31-Mar-2024 Action progressing as planned. Council represented on City Region Senior Officers group carrying out further work on determining recommendation on model. A recommendation on the Electric Vehicle delivery model has been developed. The strategy and expansion plan will follow. Gail Macfarlane Progress development of a best value proposal for the management of biodegradable municipal waste 31-Mar-2024 Action progressing as planned. Market testing and interviews with prospective suppliers undertaken. The recommended route to market is being considered. Gail Macfarlane Complete phase 2 of the Fit for Service review of waste services 31-Mar-2024 Action progressing. Routes reviewed and developed with workforce. Communication strategy has been developed and will be implemented. Further to management restructure Route Optimisation will be implemented Nov ‘23. Gail Macfarlane Review of Waste Service Provision following Fit for Future Duplicate Action. This has now been cancelled. Gail Macfarlane Undertake Greenspace Service Review 31-Mar-2024 Action progressing as planned. A full review of service staff change against service provision has been completed. Plans for 24/25 season in development. Ian Bain Progress construction of new Salt Dome 31-Mar-2024 Planning permission has been granted and final floor slab design completed. Application for building warrant has been submitted, approval awaited. Liam Greene Progress capital projects managed by consultancy services in line with agreed plans 31-Mar-2024 Action progressing as planned. Projects continue to be reviewed and monitored each quarter via progress meetings and or project boards. Consultancy Services currently involved in 81 projects. Craig Jardine Progress Depots Refurbishment Programme in line with agreed timeframe 31-Mar-2024 Action progressing as planned. Evaluation of essential repairs to all depots done and essential upgrade works to offices with depots complete. Craig Jardine Implement revised CAM team structure 31-Mar-2024 Action completed successfully with saving proposals met. Craig Jardine Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Challenge to delivery of burial and cremation services A number of factors may impact on ability to deliver these services. For example a pandemic would create significant immediate demand on services. 02-Oct-2023 We have completed extensions to Dumbarton and North Dalnottar cemeteries, and work is underway on the development of the new Vale Of Level Cemetery. This will mitigate the impact of any challenges to the burial and cremation services. Ian Bain
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12 Risk Description Current Assessment Target Assessment Date Reviewed Note Owner No change to risk matrix. Inability to deliver priority services as a result of fuel shortages A fuel shortage would significantly impacting on our ability to provide priority service across West Dunbartonshire. 02-Oct-2023 Council participates in the Scottish Government Liquid Fuels Framework and contributes to the work of the Scottish Government Fuel Resilience Group. There are no issues with fuel at this time. No change to risk matrix. Gail Macfarlane Action Status Cancelled Overdue Not on track In Progress and on track Completed PI Status Target significantly missed Target narrowly missed Target met or exceeded Risk Status Alert High risk Long Term Trends Improving No change Getting worse Short Term Trends Improving No change Getting worse
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13 Warning OK Unknown