Democracy Spraffa

Item 6 app 1 - R&N DP 21-22 Year end Progress

West Dunbartonshire Council · 17 August 2022
Back to Infrastructure, Regeneration & Economic Development Committee — 17 August 2022 and its agenda

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Appendix 1 - R&N Year End Delivery Plan 2021/22 
2. Supported individuals, families and carers living independently and with dignity 
Improved wellbeing 
Action Status Progress Due Date Note Owner
Deliver new gymnasium, changing facilities and all
weather running track   31-Mar-2022
This action had not progressed as planned, pressures due to the
pandemic caused delays in completion which is expected in the
first half of 22/23. This action will carried forward to 22/23.
Ian Bain 
3.  Meaningful engagement with active, empowered and informed citizens who feel safe and engaged 
Fully consulted and involved citizens who are able to make full use of the Community Empowerment Act 
Performance Indicator
2020/21 2021/22
Owner
Value Status Value Target Short Trend Long Trend Note
% of adults satisfied with parks and
open spaces 86.5% N/A N/A 80% N/A N/A 2020/21 data for LGBF indicators will be
available in the first quarter of 2023
following publication by the Improvement
Service.
Ian Bain
% of adults satisfied with refuse
collection 82.63% N/A N/A 91% N/A N/A Kenny Lang

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Performance Indicator
2020/21 2021/22
Owner
Value Status Value Target Short Trend Long Trend Note
% of adults satisfied with street
cleaning 68.9% N/A N/A 82% N/A N/A Ian Bain 
5. Efficient and effective frontline services that improve the everyday lives of residents 
A committed and skilled workforce 
Action Status Progress Due Date Note Owner
Ensure working groups within R&N comprising
workforce representatives and Trade Unions address
operational concerns  
31-Mar-2022
The working groups have been established and are developing
and reviewing risk assessments across the Roads Service. The
risk assessments have been updated to reflect social distancing
requirement and will continue to be reviewed and updated
through these established groups as restrictions change.
Gail Macfarlane
Ensure team meetings continue to take place virtually
as a result of the pandemic   31-Mar-2022
The team meetings are in place and continue on a virtual basis.
As the restrictions ease the meeting will move to a face to face
basis. 
Gail Macfarlane 
A continuously improving Council delivering best value 
Action Status Progress Due Date Note Owner
Review business plans to align activities, identify
opportunities to reduce duplication, an identify learning
opportunities (under R&N services collaborative
programme)  
31-Mar-2022
Due to the pandemic the majority of work was done on a reactive
basis, which was undertaken on a fully collaborative basis.
Business plans are under review for the new financial year to
Gail Macfarlane

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Action Status Progress Due Date Note Owner
identify sharing opportunities such as joint procurement
exercises. Action carried forward to 2022/23. 
Risk Description Current
Assessment Target Assessment Date Reviewed Note Owner
COVID-19 impact on Roads &
Neighbourhood Protection
Roads & Neighbourhood is faced with
significant demands for protection in
relation to additional and constant
changing legislation and guidelines,
PPE requirements, supply chain, cost
of PPE and ensuring workforce safety.   
31-Mar-2022
In areas of front line dependency,
resilience measures have been
identified. Adequate PPE is available and
provided as required in addition strong
protocols are in place and with the
continued rollout of the vaccine the
likelihood of this risk is reduced.
Contingency measures can be put in
place if required for key service activity. 
No change to risk matrix
Gail Macfarlane
COVID-19 impact on Roads &
Neighbourhood Service
Delivery
Roads & Neighbourhood is faced with
significant delivery demands in relation
to moving services online, disruption,
reduction and quality. 
31-Mar-2022
As a predominantly front line service,
limited activities require to be on line
and those that do are now in place.
Whilst most services area at full
operational, with the continued
uncertainty regarding the easing of
restrictions including isolation
requirements this risk will remain at the
same status until the stability is
sustained. 
No change to risk matrix   
Gail Macfarlane
COVID-19 impact on Roads &
Neighbourhood Workforce
Roads & Neighbourhood is faced with
significant workforce demands in
relation to absence, reduction,
recruitment and wellbeing. 
31-Mar-2022
The service has reviewed and updated
risk assessments to reflect current
restrictions and movement restrictions
PPE is available as required to ensure
workforce safety. With the continued
uncertainty regarding the easing of
restrictions including isolation
requirements this risk will remain at the
same status until the stability is
sustained. 
No change to risk matrix  
Gail Macfarlane

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Sustainable and attractive local communities 
Performance Indicator
2020/21 2021/22
Owner
Value Status Value Target Short Trend Long Trend Note
Tonnage of biodegradable municipal
waste landfilled 27,208  17,263 13,300  
Whilst this figure is higher than target, we
continue to make incremental improvements
each quarter, with a significant improvement
since previous year.  There has been an
increased in the overall tonnage collected
which continues to impact on this indicator.
Kenny Lang
% Residents satisfied with roads
maintenance 46%  38% 41.5%   Based on the LGBF comparative data Liam Greene
Cost of parks & open spaces per
1,000 population £
£42,733
.00 N/A N/A £41,500.00 N/A N/A
2020/21 data for LGBF indicators will be
available in the first quarter of 2023
following publication by the Improvement
Service.
Ian Bain
Net waste collection cost per
premises £50.60 N/A N/A £55.80 N/A N/A Kenny Lang
Net waste disposal cost per premises £132.20 N/A N/A £134.00 N/A N/A Kenny Lang
Net cost of street cleaning per 1,000
population £
£21,734
.00 N/A N/A £21,500.00 N/A N/A Ian Bain 
Road maintenance cost per kilometre
£
£13,622
.00 N/A N/A £14,000.00 N/A N/A Liam Greene
Street Cleanliness Index - % Clean 84.9  94.1% 93   Target exceeded. Ian Bain
% of Class A roads that should be
considered for maintenance
treatment 10-12
26.9%  19.5% 24%   Target exceeded.
Liam Greene
% of Class B roads that should be
considered for maintenance
treatment 10-12
19%  18.9% 24.5%   Target exceeded.
Liam Greene
% of Class C roads that should be
considered for maintenance
treatment 10-12
27%  26.9% 30%   Target exceeded.
Liam Greene

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Performance Indicator
2020/21 2021/22
Owner
Value Status Value Target Short Trend Long Trend Note
Percentage of unclassified roads that
should be considered for
maintenance treatment
40.8%  33.4% 37%   Target exceeded.
Liam Greene
% of total household waste that is
recycled 34.2%  37% 60%  
Year-end target significantly missed
with shows low improvement in recycling
figures, but indicates that we are moving
towards a period of stability, and working
towards, minimising waste to landfill. The
impact of additional waste through residual
collections has impacted on our recycling
rate. Work is underway to educate the
community and help deliver change, and
allow WDC to meet our recycling objectives.
Kenny Lang 
Action Status Progress Due Date Note Owner
Finalise the delivery of a suitable new allotment site
with provision for 40 traditional plots   31-Mar-2022
The overall delivery of this project has been delayed due to
Covid-19.  Draft plans have now been developed and the project
will be progressed in 22/23.  Action carried forward to 2022/23.
Ian Bain
Implement the Food Growing Strategy action plan for
West Dunbartonshire   31-Mar-2022 Action completed successfully.  Ian Bain
Review the local bio diversity action plan in prep for
developing new plan in 22/23   31-Mar-2022 Action completed successfully. A new plan will be developed in
22/23.  Ian Bain
Improve and increase local plant and animal species
diversity, including greenspaces, parks and wider
landscapes  
31-Mar-2022
Action completed successfully. An audit of existing species has
been completed as planned and additional areas have been
developed that will increase species diversity.
Ian Bain
Explore alternative methods of weed control   31-Mar-2022
Trials of alternative non chemical methods of weed control have
taken place. No suitable alternative has been identified and
further trials will continue into 22/23.
Ian Bain
Continue to collaborate with the Scottish Government
to identify opportunities for the transition to electric
fleet and installation of electric charging points  
31-Mar-2022
Action completed successfully. 7 charging points installed over
2021/22 with funding secured for an additional 2 in 2022/23. The
team have also participated in workshops with the GCR to
investigate future needs and opportunities for investment.
Liam Greene
Roll out the installation of electric vehicle charging
points at key car parks   31-Mar-2022 Action completed successfully.  Liam Greene

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Action Status Progress Due Date Note Owner
Develop and implement active and sustainable travel
routes to support a change in travel behaviour   31-Mar-2022 Action completed successfully. Active travel officer now recruited
and developing active travel routes. Liam Greene
Progress the Gruggies Burn flood alleviation scheme   31-Mar-2022 Action completed successfully. Roads Capital team progressing
with site investigation works to finalise design. Liam Greene
Review the proposed actions and interventions arising
from the River Leven flood study   31-Mar-2022 Action completed successfully. Report currently with SEPA and
await feedback on next steps and prioritisation. Liam Greene
Participate in the Loch Lomond flood study   31-Mar-2022 Action completed successfully. The service continues to
participate and liaise with National Park team as required. Liam Greene
Continue to work collaboratively with Argyll & Bute and
Inverclyde Councils to develop a best value proposal for
procuring the reception, transportation, treatment and
compliant disposal of biodegradable municipal waste  
31-Mar-2022
This action is progressing and will continue over to 2022/23, the
action will not be completed until around the same time as the
landfill ban 2025.
We will continue to liaise with key stakeholders to agree our
approach, a draft proposal will be prepared and timelines agreed
for our procurement exercise in advance of the current contract
expiry.
Kenny Lang 
Produce a business case for the development of a
waste transfer station within Council’s boundary   31-Mar-2022
This action will continue over to 2022/23.Waste services will
review the development of the first stage business plan with the
consultants within 6 months and will report outputs to senior
management thereafter. 
Kenny Lang
Complete phase 1 of the Fit for Service review of waste
services   31-Mar-2022
This action is progressing and will continue over to 2022/23, we
have engaged with key stakeholders, to agree our approach. The
next steps include, Design approach and timelines for activity
including communications thereafter roll out changes/
improvements.
Kenny Lang
Produce a revised service delivery model that reflects
the changes in quantities of plastic and glass collections
due to the introduction of a national deposit return
scheme.  
31-Mar-2022
This action is progressing and will continue over to 2022/23.
The Deposit return scheme has been delayed until August 2023.
We continue to work internally towards the new deadline.
Kenny Lang
Review the composition of the vehicle fleet and ensure
the conversion from the current diesel powered fleet to
a low /zero CO2 emissions fleet is implemented in a
planned and sustainable way (via Fleet Strategy)  
31-Mar-2022
All milestones have been completed, and Fleet services are
working towards a more sustainable fleet solution. Regular
meetings with services users have been established, to discuss
individual requirement and work towards a greener tomorrow.
Kenny Lang
Review the implications of the Transport (Scotland) Act
2019 in relation to pavement parking and develop an
action plan in response to the requirement to enforce
it, reflecting Scottish Government guidance  
31-Mar-2022 Action completed successfully. Action plan prepared. Liam Greene

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Risk Description Current
Assessment Target Assessment Date Reviewed Note Owner
Challenge to delivery of burial
and cremation services
A number of factors may impact on
ability to deliver these services.  For
example a pandemic would create
significant immediate demand on
services. 
31-Mar-2022
There is a high likelihood of increased
deaths in winter 2021 due to Covid-19
and influenza. However, we have well-
rehearsed measures in place to deal
with the challenges this will present. 
No change to risk matrix
Ian Bain
Impact of major adverse
weather incidents on services
A significant period of adverse weather
may result on failure to deliver key
operational functions of E&N services 
31-Mar-2022
The Business Continuity Plan would
come into effect in the event of a major
adverse weather incident. 
No change to risk matrix
Ian Bain;
Kenny Lang
Failure to maintain road
network during adverse
weather
A significant period of adverse weather
may result in failure to deliver key
operational functions of R&T services
and other Council services. 
31-Mar-2022
Status maintained. Cyclical maintenance
undertaken to mitigate any risk. 
No change to risk matrix.
Liam Greene
Failure to manage and
maintain the road network
effectively
Failure to manage and maintain the
road network effectively will have an
adverse impact on user safety, traffic
movement, air quality, economic
growth and reduce access to facilities
and amenities. The Council’s
reputation as a place to live and work
with access to employment, education,
leisure and health opportunities would
be adversely affected. 
31-Mar-2022
The service continued to address urgent
defects throughout the pandemic. As
restrictions have eased the full roads
service delivery has recommenced. 
No change to risk matrix.  
Liam Greene
Inability to deliver priority
services as a result of fuel
shortages
A fuel shortage would significantly
impacting on our ability to provide
priority service across West
Dunbartonshire. 
31-Mar-2022
Council participates in the Scottish
Government Liquid Fuels Framework
and contributes to the work of the
Scottish Government Fuel Resilience
Group. There are no issues with fuel at
this time. 
No change to risk matrix.  
Kenny Lang

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Risk Description Current
Assessment Target Assessment Date Reviewed Note Owner
Councils Assets
Risk: That the Council's assets and
facilities are not fully fit for purpose
with consequent adverse impact on
our ability to deliver efficient and
effective services. Assets included in
this assessment are; the Council’s
property portfolio, housing stock,
roads and lighting, fleet and open
space 
31-Mar-2022
The current plan will continue into
2022/23. The new 5 year Corporate
Asset Management Strategy and
Property Action Plan will be developed in
2022/23 to ensure it meets the
aspirations of the new Strategic Plan. 
No change to risk matrix.  
Craig Jardine;
Michelle Lynn;
Gail
Macfarlane;
Alan Young 
Action Status 
Overdue 
Completed 
PI Status 
Significantly Missed Target 
Narrowly Missed Target 
Met or Exceeded Target 
Long Term Trends 
Improving 
No Change 
Getting Worse 
Short Term Trends 
Improving 
No Change 
Getting Worse 
Risk Status 
Alert 
High Risk 
Warning

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OK