2024/25 Council Annual Report
Argyll and Bute Council · 24 September 2025
Back to Argyll and Bute Council — 24 September 2025 and its agenda
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ARGYLL AND BUTE COUNCIL COUNCIL CUSTOMER SUPPORT SERVICES 24 SEPTEMBER 2025 2024/25 COUNCIL ANNUAL REPORT 1.0 EXECUTIVE SUMMARY 1.1 This report presents to Council the 2024/25 Council Annual Report (CAR). 1.2 The Annual Report is one of the key ways we meet our Public Performance Reporting responsibilities, letting the people of Argyll and Bute know what we have delivered for our communities over the past year. 1.3 It provides an overview of our performance against corporate outcome indicators, along with insights from services on key activities, projects, achievements, and challenges during the reporting period. 1.4 Despite the challenges, there is much to celebrate. From delivering infrastructure projects to supporting local businesses and investing in our young people, we have achieved a great deal together. We have also responded to new national requirements, adapting our services and systems to meet evolving expectations and responsibilities. 1.5 The increasing impact of climate events continues to test our resilience, and we are responding with urgency and innovation. Whether through our climate adaptation work, investment in sustainable infrastructure, or support for community-led initiatives, we are committed to building a greener, more secure future.
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ARGYLL AND BUTE COUNCIL COUNCIL CUSTOMER SUPPORT SERVICES 24 SEPTEMBER 2025 2024/25 COUNCIL ANNUAL REPORT 2.0 INTRODUCTION 2.1 This report presents to Council the 2024/25 Council Annual Report (CAR). 3.0 RECOMMENDATIONS 3.1 Council are asked to agree the content of the 2024-25 Council Annual Report. 4.0 DETAIL 4.1 The Council Annual Report is a key document for the Council’s statutory Public Performance Reporting (PPR) duties and is published on the council website. 4.2 It presents both our performance against our corporate outcome indicators (COI) and information on the key activities, successes and challenges that our services have faced during 2024/25. 4.3 The Council Annual Report pulls together many examples of the exceptional efforts, innovative solutions delivered by our staff and joined up working between the Council and our partners and communities that took place during this period. 4.4 Despite the challenges, there is much to celebrate. From delivering infrastructure projects to supporting local businesses and investing in our young people, we have achieved a great deal together. We have also responded to new national requirements, adapting our services and systems to meet evolving expectations and responsibilities. 4.5 The increasing impact of climate events continues to test our resilience, and we are responding with urgency and innovation. Whether through our climate adaptation work, investment in sustainable infrastructure, or support for community-led initiatives, we are committed to building a greener, more secure future.
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4.6 It should be noted that due to timing there is some data that is not yet available. This is identified in the report and will be added to the online version of the report once available. 5.0 CONCLUSION 5.1 The Annual Report is one of the key ways that the council meets our Public Performance Reporting responsibilities, letting the people of Argyll and Bute know what we have delivered for our communities over the past year. Once approved, it will be published on the Council website. 6.0 IMPLICATIONS 6.1 Policy All of the indicators in this report are based on agreed Council policy. 6.2 Financial All indicators with financial implications are actively managed through agreed budget monitoring processes. 6.3 Legal All appropriate legal implications are complied with. 6.4 HR All HR implications are actively managed through agreed Wellbeing and Management monitoring processes. 6.5 Customer Service All activities with customer feedback or insight are rigorously monitored for improvement. 6.6 Risk Without this information Elected Members are less informed of activities within their area. 6.7 Climate Change The Council is committed to working towards net zero. 6.8 Fairer Scotland Duty None arising directly from this report. An IIA is not required for performance reporting. 6.9 Equalities – protected None arising directly from this report. All activities characteristics monitored in this report comply with the council’s equality policies and obligations. An IIA is not required for performance reporting. 6.10 Consumer duty None arising directly from this report. An IIA is not required for performance reporting.
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6.11 Islands Communities None arising directly from this report. An IIA is not required for performance reporting. 6.12 Children’s Rights and None arising directly from this report. An IIA is not Wellbeing required for performance reporting. This report highlights examples of how the Council is committed to and working towards reducing child poverty and improving outcomes for every child Pippa Milne, Chief Executive Jim Lynch, Council Leader August 2025 For further information contact: Jane Fowler, Head of Customer Support Services, jane.fowler@argyll-bute.gov.uk Kay Owen, Team Lead - OD Project Office, kay.owen@argyll-bute.gov.uk APPENDICES Appendix 1: Council Annual Report 2024-25