Item 7b - Appendix 1
West Dunbartonshire Council · 21 May 2025
Back to Infrastructure, Regeneration & Economic Development Committee — 21 May 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 1 - R&N Delivery Plan 24/25 Year-end Progress 1. Our communities Objective 1. Our neighbourhoods are safe, resilient and inclusive Performance Indicator 2023/24 2024/25 Owner Value Status Value Target Short Trend Long Trend Note Percentage of non serious road related defects repaired within 7 working days of being reported 91.4% 93.3% 85% Target exceeded. Improvement from previous year. Liam Greene Percentage of routine road related defects repaired within 28 working days of being reported 69.25% 85% Data not available until mid May due to response times. Liam Greene Percentage of emergency road related defects repaired within 4 hours of being reported 96.9% 99.08% 95% Target exceeded. Improvement from previous year. Liam Greene RL2: Percentage of all traffic light repairs completed within 48 hours 100% 98% 98% Target met. Liam Greene RL3: Percentage of all street light repairs completed within 7 days 98% 97.7% 95% Target exceeded Liam Greene ITEM 7b - APPENDIX 1
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Code Action Status Progress Due Date Note Owner R&N/24- 25/R&T/02 Pavement parking, develop and implement the enforcement strategy in line with Scottish guidance next phase 31-Mar-2025 Action overdue. This will be progressed following the implementation of parking enforcement. This action will carry over to 2025/26 Liam Greene R&N/24- 25/R&T/03 Progress a plan to introduce Parking Enforcement 31-Mar-2025 Action completed as planned. Service continues to work towards introduction and currently on programme for 2025 implementation. Communication strategy being developed which will include elected member briefing. Application to transfer powers submitted and approved. Enforcement will commence in 2025/26. Liam Greene Objective 2. Our resident’s health and wellbeing remains a priority Action Status Progress Due Date Note Owner Upgrade 8 play parks and construct 4 new MUGA's 31-Mar-2025 Action overdue. There are two playparks outstanding and will be completed by end of June 2025, these are, Pappert and Ross Head. Delayed due to the contractor’s capacity to complete the works. This action will carry over to 2025/26. Ian Bain Prepare a plan to increase the number of 4G pitches 31-Mar-2025 Action overdue. Plan has been prepared. The issue of tender documents has been paused as there have been a number of formal objections at planning stage. Awaiting planning decision scheduled for May 2025. Action will carry over to 2025/26. Ian Bain Objective 3. Our residents are supported to increase life and learning skills
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Action Status Progress Due Date Note Owner Progress Faifley Campus in line with agreed programme 31-Mar-2025 Action completed as planned. A review of the programme and budget was carried out. Phase 1 of the programme is on time and within revised budget. Due to internal reorganisation the project transferred to the Asset Team Michelle Lynn 2. Our Environment Objective 4. Our local environment is protected, enhanced and valued Performance Indicator 2023/24 2024/25 Owner Value Status Value Target Short Trend Long Trend Note Tonnage of biodegradable municipal waste landfilled 16,432 540 13,300 Target exceeded with significant improvement which is a result of the actions that have been completed. Our overall waste sent to landfill has reduced by more than 15,800 tonnes per year. Ian Bain % Residents satisfied with the Waste service overall 82% 60% 82% Target significantly missed. Recent changes across the service, particularly the introduction of a charge for garden waste (brown bin) collection due to budget reductions have impacted on the satisfaction. Ian Bain Percentage of missed bins collected within 3 working days of being reported 97% 95% 95% Target met. The introduction of the new online chat bot to report missed bins has improved the process for both citizens and the Waste team. Ian Bain
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Performance Indicator 2023/24 2024/25 Owner Value Status Value Target Short Trend Long Trend Note Percentage of offensive graffiti removed within 24 hours of being reported 100% 100% 100% Target met. Ian Bain Percentage of non offensive graffiti removed within 5 working days of being reported 100% 100% 100% Target met. Ian Bain % of total household waste that is recycled 35.1% 54.5% 60% Target marginally missed. However, we have made significant improvement over the year because of the actions that have been completed resulting in our overall total of waste that is categorized as being recycled has increased by almost 20%. In comparison, benchmarking from LGBF figures, last updated in 2023/24, shows this performance is above the national average of 43.5% and compared to other local authorities. Ian Bain % residents satisfied with the street cleaning service 73% 64% 73% Target marginally missed with a continued downward trend. Recent changes across the service due to budget reductions have impacted on the satisfaction levels. Ian Bain % Residents satisfied with Parks & open spaces 77% 72% 85% Target significantly missed and is continuing a downward trend. The continued progress of a number of initiatives which are underway and recently completed including improving play parks may increase satisfaction. Ian Bain Percentage of abandoned vehicles that require to be removed by the council that are removed within 14 days 100% 100% 100% Target met. Ian Bain
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Action Status Progress Due Date Note Owner Finalise the delivery of two new allotment sites 31-Mar-2025 Action completed. The Overburn, Dumbarton Common allotment site project will not progress to construction stage until funding has been identified and agreement made on options for delivery. Ian Bain Develop a new local bio diversity action plan 31-Mar-2025 Action overdue. The overall delivery date of the Local Biodiversity Action Plan is now anticipated for December 2025. The final Scottish Government delivery plan was only published in December 2024, much later than originally anticipated. This action will carry over to 2025/26. Ian Bain Develop Ash die back action plan 31-Mar-2025 Action completed as planned. The audit of trees within the Council boundary which may be affected by the Ash Die-back disease is complete and the action plan has been developed and will be progressed. Operational process agreed to deal with cases that are identified on a risk based approach Ian Bain Objective 5. Our resources are used in an environmentally sustainable way Action Status Progress Due Date Note Owner Develop Strategy for transition to electric fleet 31-Mar-2025 Action completed as planned. In addition to the development of our approach to EV transition we have established a collaborative approach that aims to reinforce the programme to transition to ultra-low and zero emission fleet including upskilling of workforce. There are a number of actions identified through consultation and agreement which we will continue to progress. These include, vehicle replacement, procurement opportunities, training and upskilling, develop depot provision for safe areas for repair and storage of electric vehicles and establishing policies and incentives to encourage the appropriate employee behaviour. Stephen Brooks
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Action Status Progress Due Date Note Owner Develop detailed design and costings for the resource recycling and reuse centre (RRRC) 31-Mar-2025 Action complete. Design and costs are complete, we will not move to construction phase at this time as this will give time for the Co-operation agreement to show required resilience. This was agreed at March Council. Ian Bain Progress development of a best value proposal for the management of biodegradable municipal waste 31-Mar-2025 Action completed as planned. Cooperation agreement with Glasgow City Council has been finalised. Operational processes to move all waste processing to incineration implemented. Ian Bain Develop the procurement model for the phased delivery of public and fleet charging infrastructure including consideration of the Implementation Strategy and Expansion Plan. 31-Mar-2025 Action completed as planned. Service continues to work with Glasgow City Region. Consultant now appointed to prepare tender to move to procurement and to bring in an external company to supply and maintain network of charging infrastructure Liam Greene Objective 6. Our neighbourhoods are sustainable and attractive Performance Indicator 2023/24 2024/25 Owner Value Status Value Target Short Trend Long Trend Note % of Special Needs Adaptation projects completed by consultancy services from receipt of referral to carrying out survey, design and submission of building warrant within 60 day target for type 3 projects 93% 70% Data not available until late May Gail McFarlane % Consultancy Services project deliverables for Housing and General Services projects that were delivered to programme 83% 80% Data not available until late May Gail McFarlane % of Class A roads that should be considered for maintenance treatment 19.2% 19.2% 24% Target met. Liam Greene % of Class B roads that should be considered for maintenance treatment 19.9% 19.9% 24.5% Target met. Liam Greene % of Class C roads that should be considered for maintenance treatment 23.3% 23.3% 30% Target met. Liam Greene
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Performance Indicator 2023/24 2024/25 Owner Value Status Value Target Short Trend Long Trend Note Percentage of unclassified roads that should be considered for maintenance treatment 30.2% 30.2% 37% Target met. Liam Greene % Residents satisfied with roads maintenance 22% 24% 40% Target significantly missed with a marginal improvement from previous year. Although the Roads satisfaction is at a low level benchmarking from LGBF figures, last updated in 2023/24, highlighted West Dunbartonshire Council as the 6th highest investor in their roads assets per kilometre compared to other local authorities. Investment in the roads maintenance programme continues Liam Greene Action Status Progress Due Date Note Owner Review any representations received following the notification of the scheme and finalise detailed design for the construction of the Gruggies Burn Flood Management 31-Mar-2025 Action completed as planned. Outline design complete, community engagement undertaken and outputs taken into consideration with modification made to address valid concerns. Detailed design in progress. Liam Greene Undertake flood management Improvement Study for Dumbarton and Vale 31-Mar-2025 Action Overdue. Feasibility works underway of proposed actions from Surface Water Management Plan (SWMP). Development options being prepared. Additional assessments and data are now required and will be reviewed by the service to identified potential interventions. This action will carry over to 2025/26. Liam Greene Consider the initiatives recommended within the draft surface water management plans and present to Council for consideration and budget allocation 31-Mar-2025 Action delayed. Proposed options have been reviewed for the Clydebank area with those warranting further investigation. Cost Benefit Analysis being prepared. This action will carry over to 2025/26. Liam Greene Progress plan to change the method used for road defect repairs 31-Mar-2025 Action complete. Structural Patching programme implemented and will be delivered over 4 phases across the year. Liam Greene
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Action Status Progress Due Date Note Owner Prepare a plan to uncover issues relating to roads satisfaction levels 31-Mar-2025 Action completed as planned. Citizen satisfaction survey undertaken. Responses reviewed to identify areas of improvement. Liam Greene Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Impact of major adverse weather incidents on services A significant period of adverse weather may result on failure to deliver key operational functions of R&N services 31-Mar-2025 The Business Continuity Plan would come into effect in the event of a major adverse weather incident. No change to risk matrix Ian Bain Failure to maintain road network during adverse weather A significant period of adverse weather may result in failure to deliver key operational functions of R&T services and other Council services. 31-Mar-2025 Winter training programme is in place, and business continuity plan is in place. No change to Risk Matrix Liam Greene Failure to manage and maintain the road network effectively Failure to manage and maintain the road network effectively will have an adverse impact on user safety, traffic movement, air quality, economic growth and reduce access to facilities and amenities. The Council’s reputation as a place to live and work with access to employment, education, leisure and health opportunities would be adversely affected. 31-Mar-2025 Significant investment in resurfacing works. Service continues to respond to reported defects across the network. No change to Risk Matrix. Liam Greene Challenges in delivering effective services in relation to Roads & Neighbourhoods The risk that the Council’s fails to deliver on the three service areas within Roads & Neighbourhood: Roads & Transportation, Waste & Greenspace and Fleet. These areas provide services across a range of areas including managing and maintaining roads, footpaths and associated infrastructure, managing flood risk, winter gritting, 31-Mar-2025 Service continues to provide full service, monitoring in place to ensure any adverse issues are highlighted and appropriate actions taken. No change to Risk Matrix. Gail Macfarlane
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Risk Description Current Assessment Target Assessment Date Reviewed Note Owner grounds maintenance, street cleaning, burial and cremation, outdoor facilities, waste and recycling, vehicle fleet management. Failing to ensure these services are not fully fit for purpose could result in adverse consequences in relation to delivering efficient and effective services. 3. Our Economy Objective 7. Our area has the infrastructure for sustainable and inclusive growth where businesses can flourish Action Status Progress Due Date Note Owner Progress demolition of Artizan Centre within agreed timeframes – next phase 31-Mar-2025 Action completed planned. Demolition complete. Regeneration of the site will now progress Gail Macfarlane Support the progress of Exxon City Deal Project 31-Mar-2025 Action completed as planned. The project will now move to construction phase in 2025/26. Liam Greene 4. Our Council
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Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Action Status Progress Due Date Note Owner Develop and implement wellbeing, employee engagement, equality and learning and development plans to enable capabilities, improve resilience and promotion of a diverse workforce 31-Mar-2025 Action overdue. We have reviewed succession planning requirements across services, completed analysis of workforce profiles. Developed training plans where required and will undertake further work in the coming year including consideration of the succession planning requirements. All Managers Develop and implement employee life cycle plans in line with the People First Strategy to attract and retain the workforce. 31-Mar-2025 Action completed as planned. We have reviewed and adjusted role requirements where necessary. Reviewed turnover and reasons for exit to identify areas of improvement. Role profiles for hard to fill posts have been reviewed and improvements have been made to attract staff. This work will continue in the coming year. All Managers Implement service review process including role design, use of new technology and new ways of working to add resilience, address gaps, and establish opportunities for efficiencies 31-Mar-2025 Action completed as planned. We have undertaken a review of critical roles to ensure resilience. Concluded an analysis of overtime and use of casual workers, there is limited use of casual workers across the service. Overtime remains an area of consideration in line with the service needs. Further work continues to understand if re-modelling the workforce can be achieved and this will be done in 2025/26. All Managers Develop and implement learning and development opportunities to improve capabilities and resilience within the workforce. 31-Mar-2025 Action completed as planned. We continue to explore opportunities for shared learning with Glasgow city Council under the Net Zero Cooperation Agreement. Targeted training and upskilling have been identified and delivered as required across the service areas. All Managers Objective 11. Our Council is adaptable and focused on delivering best value for our residents
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Performance Indicator 2023/24 2024/25 Owner Value Status Value Target Short Trend Long Trend Note % of capital projects supported by capital investment team, delivered within agreed plan 83% 81% 80% Data not available until late May Patricia Rowley Action Status Progress Due Date Note Owner Implement Consultancy Services/ Capital Investment team restructure 31-Mar-2025 Action completed as planned. Restructure complete saving target achieved. Gail Macfarlane Reduce fleet hire costs 31-Mar-2025 Action completed as planned. Working closely with the service areas considerable progress has been made in reducing reliance and associated costs. Where purchase is not the most economically effective approach due to seasonal requirements and where services have changing needs, whilst the costs are met by the services areas and they authorise the hire, we have introduced a process to apply an alternative where this is available. We will continue to develop and operational framework to manage fleet across the Council. Stephen Brooks Work jointly in partnership with Glasgow City Council and the wider City Region to progress collaborative working opportunities (including Net Zero) 31-Mar-2025 Action completed as planned. Priority locations provided to the City Region and identified for phased implementation with the successful private partner. Gail Macfarlane Complete phase 3 of the Fit for Service review of waste services, implementing the prioritisation collection of recycling 31-Mar-2025 Action completed as planned. The planning and preparation are complete. Project implementation is estimated to be summer 2025. Ian Bain Progress new charging structure for garden waste and commercial waste 31-Mar-2025 Action completed successfully with a significant number of permits purchased, supporting additional income. Ian Bain Implement revised service provision for school crossing patrols 31-Mar-2025 Action complete. Service provision reviewed changes implemented including reduction in resources and changes to service provision. Liam Greene
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Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Challenge to delivery of burial and cremation services A number of factors may impact on ability to deliver these services. For example a pandemic would create significant immediate demand on services. 31-Mar-2025 We have completed extensions to Dumbarton and North Dalnottar cemeteries and Vale Of Leven Cemetery. This will mitigate the impact of any challenges to the burial and cremation services. No change to risk matrix. Ian Bain Inability to deliver priority services as a result of fuel shortages A fuel shortage would significantly impacting on our ability to provide priority service across West Dunbartonshire. 31-Mar-2025 Council participates in the Scottish Government Liquid Fuels Framework and contributes to the work of the Scottish Government Fuel Resilience Group. There are no issues with fuel at this time. No change to risk matrix. Gail Macfarlane Action Status Overdue Not on track In Progress and on track Completed PI Status Target significantly missed Target narrowly missed Target met or exceeded Long Term Trends Improving No change Declining Short Term Trends Improving No change Declining
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Risk Status Alert Warning OK