Item 10 - Scottish Social Housing Charter_Regulation of Social Housing in Scotland Annual Update Report
West Dunbartonshire Council · 21 August 2024
Back to Housing & Communities Committee — 21 August 2024 and its agenda
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WEST DUNBARTONSHIRE COUNCIL Report by the Chief Officer, Housing and Employability Housing and Communities Committee: 21 August 2024 ___________________________________________________________________ Subject: Scottish Social Housing Charter/Regulation of Social Housing in Scotland Annual Update Report 1. Purpose 1.1 This purpose of this report is to provide the Housing and Communities Committee with West Dunbartonshire Council’s annual progress report on meeting the requirements of the Scottish Social Housing Charter and the Scottish Housing Regulator’s Regulatory Framework for social housing including the approval of the Annual Assurance Statement. 2. Recommendations 2.1 It is recommended that the Housing and Communities Committee: (i) Notes the content of our current Engagement Plan published by the Scottish Housing Regulator (SHR) in April 2024. (ii) Notes performance in terms of achieving the Scottish Social Housing Charter (SSHC) outcomes during 2023/24. (iii) Notes that a comprehensive assessment of 2023/24 performance has been carried out and that this has informed a Charter Improvement Plan covering all the SSHC outcomes and the key areas of focus for the Housing Improvement Board (HIB) during 2024/25, outlined at 4.13 of this report. (iv) Notes that this assessment of 2023/24 performance will inform the production and publication of our annual Charter Performance Report. (v) Approves our Annual Assurance Statement (AAS) attached as Appendix 1 to be signed by the Housing Convener on behalf of the Housing and Communities Committee and submitted to the Scottish Housing Regulator as per our regulatory requirement, and, (vi) Agrees that a further progress report on the Scottish Social Housing Charter/Regulatory Framework be submitted to the November 2024 meeting of the Committee, to include detailed benchmarking performance information against all local authorities in Scotland following the publication of validated performance information. ITEM 10
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3. Background 3.1 The Scottish Government’s first SSHC came into force in April 2012. This was reviewed during 2016 and again in 2021 and the resulting revised SSHC was approved by the Scottish Parliament and has effect from 1 November 2022. 3.2 The purpose of the SSHC is to help improve the quality and value of the services that social landlords provide by: Stating clearly what tenants and other customers can expect from social landlords and helping them to hold landlords to account. Focusing the efforts of social landlords on achieving outcomes that matter to their customers, and Providing the basis for the Scottish Housing Regulator (SHR) to assess and report on how well landlords are performing. 3.3 The SHR published a revised Regulatory Framework and associated statutory guidance for social landlords in February 2024 which has effect form 1 April 2024. 3.4 In response to feedback from stakeholders, much of the previous Framework was maintained, though a new provision to allow the SHR to require landlords to provide explicit assurance on a specific issue in their AAS has been introduced. 3.5 The Regulatory Framework reporting timetable is outlined below: When Who What Throughout year Housing Improvement Board/Tenant Representatives Assess performance against the Charter Outcomes May each year Housing Development Submission of Annual Return on the Charter (ARC) to the Scottish Housing Regulator August each year Scottish Housing Regulator Publish a report about each social landlord with key data from its ARC on their website October each year Convener of Housing and Communities Committee Submission of Annual Assurance Statement (AAS) to the Scottish Housing Regulator October each year Housing Development Publication of annual Charter Performance Report for tenants and other customers by April each year Scottish Housing Regulator Publish an Engagement Plan for each landlord, highlighting areas where they are seeking further assurance, based on performance against Charter Indicators and outcomes and compliance with statutory obligations by April each year Scottish Housing Regulator Publish a report on the analysis of the sectors’ performance in achieving the Charter Outcomes 3.6 On the 6 August 2014, Members of the Housing and Communities Committee agreed that twice yearly reports be provided as follows: August Committee - Scottish Social Housing Charter Annual Update Report, and
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November Committee - Scottish Social Housing Charter Annual Benchmarking Report and Mid-Year Progress Report – (April-September). 4. Main Issues 4.1 The key areas of focus in relation to the Regulatory Framework are as follows: The publication by the SHR of an Engagement Plan for every social landlord. Submission of our Annual Return on the Charter (ARC) to the SHR and assessment of our progress in relation to achieving the Charter Outcomes. Production and publication of an Annual Charter Performance Report for tenants and other customers. Submission of an Annual Assurance Statement to the SHR, and The development of effective tenant scrutiny arrangements in conjunction with tenants and other customers. Engagement Plan 4.2 The SHR continues to operate a risk-based approach to inform its engagement with social landlords. As part of the Regulatory Framework the SHR publishes an Engagement Plan for all landlords based on the annual ARC submission, and for local authorities, homelessness submissions to the Scottish Government. 4.3 Our most recent Engagement Plan published in April 2024 and based on 2022/23 data, states that the SHR will engage with the Council about: Tenant and resident safety - due to the low number of valid Electrical Installation Condition Reports that we have for our properties, which forms part of the Scottish Housing Quality Standard. Services for people who are homeless - due to breaches of the Unsuitable Accommodation Order, and, The % of tenancy offers refused, complaints handling and tenant satisfaction - due to weak performance reported in these areas compared to the sector. 4.4 The high social and political focus on homelessness within Scotland, alongside the challenges Council’s face in terms of meeting their statutory obligations, has resulted in all Scottish local authorities being required to provide further information in relation to services to homeless people. 4.5 A copy of our current Engagement Plan is available via the West Dunbartonshire Council website and also the Scottish Housing Regulators website. ARC submission and assessment of performance against the Charter Outcomes 4.6 West Dunbartonshire Council has successfully submitted our ARC with 2023/24 performance data to the SHR within the timescale outlined in the Regulatory Framework. This process included both internal and external validation
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processes. The Housing Service engaged with the Scottish Housing Network (SHN) in terms of a robust external validation of our data. 4.7 The SHR uses these Charter Performance Indicators, alongside data relating to homelessness submitted to the Scottish Government, to monitor the delivery of housing and homelessness services against the Charter outcomes and standards. A copy of the full list of indicators can be accessed via the link included as part of the background papers. 4.8 The SHR will publish a Landlord Report on their website for each Scottish social landlord at the end of August 2024 and this report will contain important data from the ARC (18 key indicators) and will compare our performance with a Scottish average figure across all social housing landlords operating in Scotland. 4.9 Performance in 2023/24 against these 18 key indicators and an additional 13 indicators that our tenants and customers have informed us are important to them are outlined in the table below. Table Key Index Annual Target Achieved Positive Performance Trend Annual Target Almost Achieved (within agreed parameter) Negative Performance Trend Annual Target Not Achieved No change from previous year Overall Satisfaction Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of tenants satisfied with the overall service 61.3%* 61.3%* 79% Communication Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met average time in working days to respond in full to complaint - Stage 1 10.36 days 6.14 days 5 days average time in working days to respond in full to complaint - Stage 2 34.9 days 19.92 days 20 days % of tenants who feel their landlord is good at keeping them informed about their services 75.83%* 75.83%* 86% Participation Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of tenants satisfied with the opportunities given to participate in decision making process 69.17%* 69.17%* 84% Quality of Housing Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of stock meeting the Scottish Housing Quality Standard (SHQS) 32.19% 51.19% 66.65% % of existing tenants satisfied with the quality of their home 62.67%* 62.67%* 77%
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Repairs and maintenance Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met Average length of time taken to complete emergency repairs 4.5 hours 5.11 hours 6 hours Average length of time to complete non-emergency repairs 9.31 days 10.94 days 8.4 days % of reactive repairs carried out in the last year Right First Time 85.73% 85.6% 90% % of repairs appointments kept 90.89% 92.67% 91.5% Number of times the statutory obligation to complete a gas safety check was not met in the reporting year 0 0 0 % of tenants satisfied with the repairs and maintenance service 83.7% 94.82% 86% Estate management, Antisocial behaviour Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of Anti-Social Behaviour cases resolved within locally agreed targets 97.05% 98.08% 97% % of tenants satisfied with the landlord’s contribution to the management of the neighbourhood they live in. 62.67%* 62.67%* 78.6% Access to housing Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of tenancy offers refused 51.66% 46.55% 48% Tenancy sustainment Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of new tenancies sustained for more than a year 94.07% 92.75% 94% The average time to complete medical adaptations 73.03 days 45.37 days 57 days Homelessness Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met Incidences of homelessness in West Dunbartonshire 1202 1095 1202 % of homeless cases with decision within 28 days of presentation 99.1% 99.3% 95% % of all homeless cases re-assessed within 12 months (repeat homeless) 4.4% 4.3% 5% % of households requiring temporary accommodation to whom an offer was made 100% 100% 100% % of temporary accommodation offers refused 5.4% 7.4% 10% Breaches of the Unsuitable Accommodation Order (UAO) 21 68 0 Value for Money – Rent Collection
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Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met Rent collected as a % of total rent due 98.51% 99.09% 98% Gross rent arrears as a % of rent due 10.04% 9.44% 10% % of tenants who feel that the rent for their property represents good value for money 60.5%* 60.5%* 78% Value for Money – Void Management Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of rent due lost through properties being empty 1.28% 1.01% 1% Average length of time taken to re- let properties 33.57 days 34.99 days 30 days % of tenants satisfied with the standard of their home moving in 56.3% 65.6% 75% Gypsy Travellers Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of Gypsy Travellers satisfied with the landlords’ management of site 91.7% 94.1% 90% *same satisfaction survey used for both years, so value is identical 4.10 Of the 31 key indicators outlined above, 16 met the annual target set, with another 5 narrowly missing this target. Overall, this translates to 68% of these key indicators either meeting or almost achieving target (up from 64% in 2022/23). 4.11 Excluding the 6 measures of satisfaction where the 2022/23 and 2023/24 values are the same as they are based on the same survey, 18 of the remaining 25 indicators, or 72%, maintained or improved performance compared to the previous year. 4.12 Since our current Engagement Plan has been published, a Housing Emergency has been declared in West Dunbartonshire and a comprehensive assessment of 2023/24 performance against the Charter Outcomes has been undertaken, informing our annual Charter Improvement Plan. 4.13 Based on this, the HIB agreed in May 2024 that in addition to quarterly performance reports covering the whole service, it would closely monitor key work-streams aimed at driving improvements in the following areas during 2024/25: Access to housing (response to housing emergency). Homelessness (specifically around breaches of the UAO, number of households and time spent in temporary accommodation). SHQS compliance (specifically the number of valid EICR’s being reported). Tenant and Resident Safety.
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Tenant Satisfaction (implementation of improvement actions and improvement in terms of repairs timescales to drive increased tenant satisfaction), and Complaints Handling timescales. 4.14 Annual benchmarking data is due to be published by the SHR by the end of August 2024 and the HIB will review annual targets for 2024/25 based on this data and which challenge the housing and homelessness service to meet their ambition to be one of Scotland’s top performing landlord organisations. Production and publication of Annual Charter Performance Report 4.15 The SHR requires all social landlords to produce an Annual Charter Performance Report for their tenants and other customers no later than 31 October each year. 4.16 The Regulator states that the report should include: An assessment of performance in delivering the Charter Outcomes. Relevant comparisons with previous years, other landlords and national performance, and, How and when the landlord intends to address areas for improvement. 4.17 In preparation for our first report, a working group of tenants and officers was established and successfully: Agreed how tenants wished to be involved. Agreed which indicators should feature in the report, and Agreed the best style and format to ensure that the report is user friendly and easy to understand. 4.18 Further engagement was carried out with tenant representatives during August and September 2020 to review and update this report, in preparation for the revised Charter coming into effect. This consultation again influenced the style, content, and format the report and the update of the Service Standards that are in place across housing services, and which are reported regularly to tenants and other service users (via website and insert with Housing News). 4.19 Our Annual Charter Performance Report for 2023/24 will be based on the annual self-assessment exercise of our performance and a Charter Improvement Plan approved by the HIB that covers all the outcomes outlined in the SSHC. 4.20 The report will be published online by the end of October 2024, with a summary being sent to every tenant with the winter edition of the Housing News. The full report will be sent to tenants’ groups. interested tenants, partner organisations and elected members. Annual Assurance Statement (AAS) 4.21 The Regulatory Framework requires all social landlords to submit an AAS to the SHR by the end of October each year.
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4.22 The AAS requires landlords to state that: They are meeting the standards and outcomes outlined in the SSHC. That they are compliant with their statutory and regulatory obligations relating to housing and homelessness. That they are compliant with their statutory and regulatory obligations relating to equality and human rights, and, That they are compliant with their statutory and regulatory obligations relating to tenant and resident safety. 4.23 Any areas of material non-compliance should be highlighted in the AAS alongside detail of the actions being taken to address these issues. 4.24 We have carried out a process of reviewing and updating our AAS informed by the updated AAS self-assurance toolkit attached as a background paper to this report. In addition to performance against the SSHC outlined above, some key information from the self-assurance toolkit around compliance with our other statutory obligations is outlined below. Housing and homelessness 4.25 In terms of our homelessness duties to provide temporary accommodation, we have consistently been able to offer accommodation to those households who require it. However, whilst we continue to ensure that we meet our statutory duty in this respect, delays in moving households into settled accommodation is still have having an adverse impact. 4.26 Refusals of temporary accommodation have increased (though still below the Scottish average figure), and we have been forced to use bed and breakfast accommodation resulting in 68 breaches of the Unsuitable Accommodation Order being reported during 2023/24. Homelessness duties around temporary accommodation Indicator Description 2022/23 Value 2023/24 Value 2023/24 Target Trend Target met % of households requiring temporary accommodation to whom an offer was made 100% 100% 100% % of temporary accommodation offers refused 5.4% 7.4% 10% Breaches of the Unsuitable Accommodation Order (UAO) 21 68 0 Equality and human rights 4.27 In keeping with the key messages from Scottish Government’s programme for Government, equality and human rights are central to our delivery of our Local Housing Strategy (LHS). The development of the strategy has been underpinned by West Dunbartonshire Council’s commitment to promoting and sustaining equality and inclusion, and equality and diversity principles.
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4.28 We worked closely with the West Dunbartonshire HSCP in piloting a Health Inequalities Impact Assessment Tool, with each of the five themes being separately assessed and these assessments contributing to the final version of the LHS. 4.29 An Equalities Impact Assessment (EIA) is used for any new and developing policies. During 2021/22 we reviewed and updated our approach to collection of Equalities data based on published guidance and continue to monitor that this is being effectively implemented. Improved data held across all protected characteristics continually improves the robustness of EIA’s that are carried out. Tenant and resident safety 4.30 Our obligations around tenant and resident safety are monitored closely by Building Services. This includes areas such as gas safety, electrical safety, fire safety, lift safety, asbestos safety, water safety and damp and mould. 4.31 We collect data for a suite of performance indicators relating to these areas, which are now reported annually to the Housing and Communities Committee and are outlined in the table below: Tenant Safety Indicators Gas, Electrical and Fire data 2021/22 2022/23 2023/24 Number of times not met statutory obligation to complete a gas safety check within 12 months 0 0 0 Number of properties that require a gas safety record 9308 9333 9323 Number of properties which have a current gas safety records 9308 9333 9323 % of properties with a valid EICR certificate 41.33% 50.97% 56.9% % of properties complying with Satisfactory Fire Detection and Satisfactory Carbon Monoxide Detection standards 94.22% 100% 97.3% % of periodic fire, heat and CO detection equipment checks completed within recommended timescale 89.69% 99% 89.2% Lift Safety data 2021/22 2022/23 Total number of communal passenger lifts 43 43 43 Number of communal passenger lifts with compliant Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) examination records 43 43 43 4.32 The low number of valid Electrical Installation Condition Reports (EICRs) that we hold for our properties is deemed by the SHR to be a tenant safety issue and has been highlighted in our current Engagement Plan. 4.33 We continue to make progress in this area, an EICR is completed in every property that becomes vacant, in properties that have any major electrical works completed and we are also targeting properties where any capital improvement
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works are being carried out. An additional contractor was also engaged in January 2024 to further increase capacity. 4.34 At the end of July 2024, 6734 or 64.5% of our properties had a valid EICR in place and our current projection is the programme will be up to date between May and December 2025. 4.35 Whilst there are currently no cases being investigated by the Health and Safety Executive (HSE) relating to the safety of our tenants and residents, the HSE did carry out an unannounced site visit at a structural refurbishment site of 6 flats at 14 Bedford Avenue in February 2024. A material breach relating to respiratory sensitisers was identified, full cooperation was provided, and an improvement plan developed and accepted by the HSE. This was an operational issue that did not have any impact on tenant safety; all tenants were decanted from the block prior to work commencing. 4.36 Based on our performance against the Charter Outcomes and the information in the updated AAS self-assurance toolkit, we have highlighted the following areas in our AAS which is attached as Appendix 1: Low level of SHQS compliance due to low numbers of valid EICR’s. Lack of compliance with homelessness duties due to breaches of the Unsuitable Accommodation Order. 4.37 As outlined in the SHR guidance, the AAS is a short, succinct document, in a simple format and highlights areas of non-compliance and actions being taken to address these. 4.38 The central aspect of the AAS is that the Committee has been provided with the necessary assurance in terms of information and evidence where required, to support the content of the AAS. 4.39 The AAS toolkit outlines a wide range of arrangements that are in place to provide members of the Committee with the assurance required and which is proportionate and not overly burdensome, as per the SHR guidance. 4.40 Following the AAS being approved by the Committee, it will be signed by the Convenor and submitted to the SHR as per the regulatory requirement. As per SHR guidance, it will then be published to ensure that it is accessible to tenants and other customers. Tenant Scrutiny Arrangements 4.41 The statutory regulatory framework for housing and homelessness services demands that tenants are involved in scrutinising landlords’ performance against the Charter and requires that: The form of involvement has been agreed with tenants. Involvement is effective and meaningful and that tenants have a real say in assessment of performance.
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The approach is publicised to tenants; and Landlords’ can demonstrate the agreed approach was implemented. 4.42 Developing effective tenant scrutiny is therefore a challenging process, however following support from the Scottish Government’s “Stepping Up to Scrutiny” training programme in which elected members took part, these requirements were successfully met and in November 2014 the Housing and Communities Committee approved the establishment of our Tenant Scrutiny Panel with clear terms of reference. 4.43 The Scrutiny Panel has subsequently carried out the following scrutiny exercises: 2014/15 looking at our Anti-Social Behaviour Service. 2015/16 looking at our Repairs Service. 2016/17 looking at tenancy sustainment, specifically the new tenant visit process. 2017/18 looking at SHQS compliance, specifically the number and reasons that properties that are held in abeyance. 2018/19 looking at the timescales taken to complete medical adaptations. 2020/21 looking at the complaints process and time taken to respond to complaints, and, 2022/23 looking at new tenant visits. 4.44 All of the recommendations made in the Panel’s first 7 reports were approved by the HIB and progress in terms of implementing these are monitored by the HIB and feedback provided to the Scrutiny Panel. 4.45 The Panel are currently looking at the service received by tenants in terms of reporting and carrying out repairs and are due to submit their report to the HIB in late summer or early autumn. 4.46 The Scrutiny Panel were successful in being shortlisted for a prestigious Chartered Institute of Housing (CIH) excellence award in 2021 and though narrowly missing out, this was national acknowledgement of the work that they do to ensure that tenant scrutiny is a valued part of WDC’s approach to performance management. 4.47 The West Dunbartonshire Tenants and Residents Organisation (WDTRO) also continue to be heavily involved in the scrutiny of the Housing Service and the continuing work of the Joint Rent Group comprising tenants, Council officers and the Convener of the Housing and Communities Committee, looking at the rent setting process and the guidance in relation to the Housing Revenue Account, remains important in ensuring Housing and Homelessness Services provide best value for current and future tenants.
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5. People Implications 5.1 There are no people implications because of this report. Delivery on the requirements of the SSHC is managed from within existing staffing resources. 6. Financial and Procurement Implications 6.1 There are no direct financial or procurement implications in relation to this report. The improvement plan informed by the Charter self-assessment exercise will be delivered from within existing budgets. 7. Risk Analysis 7.1 There is a significant risk that failure to respond appropriately to the requirements of the SSHC and the SHR’s Regulatory Framework would attract an adverse reaction from the SHR and may have wider consequences for the Council in the context of Best Value. 7.2 At the time of writing we expect out next Engagement Plan to be published by the SHR in April 2025. 8. Equalities Impact Assessment (EIA) 8.1 Equalities legislation requires that new or significantly changing policies or services and financial decisions should be subject to an assessment of their impact on the wellbeing of certain groups of people. The recommendations within this report do not alter any existing policy or pattern of service delivery and so is not considered to require an equalities impact assessment. 9. Consultation 9.1 The Council has in place a well-established and proactive tenant and resident’s organisational structure. The WDTRO meet with the Council (co-chaired by the Convener of the Housing and Communities Committee) on a bi-monthly basis to discuss all issues relating to the Housing Service. 9.2 There remains a strong appetite among tenants and customers to continue to participate actively to improve housing services in West Dunbartonshire. This is reflected in the successful partnership approach adopted to develop the Charter Performance Report and the on-going activities of the WDTRO, the Joint Rent Group the West Dunbartonshire Scrutiny Panel. 9.3 The Council is committed to ensure consultation continues and will support arrangements to increase tenant scrutiny activities and assess our performance in line with the requirements under the SSHC and the SHR’s Regulatory Framework. Our approach was again commended via an external validation exercise by the Tenant Participation Advisory Service (TPAS) Scotland, which again awarded West Dunbartonshire Council, a Gold Accreditation for excellence in tenant participation in 2023.
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10. Environmental Sustainability 10.1 No assessment of environmental sustainability was required in relation to this report. 11. Strategic Assessment 11.1 Having considered the Council's strategic priorities, this report contributes significantly to all five strategic priorities and specifically to improve local housing and environmentally sustainable infrastructure. Peter Barry Chief Officer, Housing & Employability Date: 6 August 2024 ___________________________________________________________________ Person to Contact: John Kerr – Housing Development and Homelessness Manager, Housing Development and Homelessness Team, Housing and Employability, telephone: 07793717981, email: john.kerr@west-dunbarton.gov.uk Stefan Kristmanns, Senior Housing Development Officer, Housing Development and Homelessness Team, Housing and Employability, email: stefan.kristamanns@west- dunbarton.gov.uk Appendices: 1. WDC Annual Assurance Statement August 2024 Background Papers: WDC response to SHR discussion paper on review of Regulatory Framework, June 2023 Scottish Social Housing Charter/Regulation of Social Housing in Scotland Annual Update, Report by Chief Officer, Housing and Employability, Housing and Communities Committee, 23 August 2023 Scottish Housing Regulator WDC Landlord Report 2022-23, August 2023 West Dunbartonshire Council | Scottish Housing Regulator Scottish Social Housing Charter/Regulation of Social Housing in Scotland progress report, Report by Chief Officer, Housing and Employability, Housing and Communities Committee, 25 October 2023 West Dunbartonshire Council, Annual Assurance Statement 2023/24, October 2023 West Dunbartonshire Council | Scottish Housing Regulator
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Annual Charter Performance Report for Tenants and other Customers 2022/23, West Dunbartonshire Council, October 2023 Charter Performance Report | West Dunbartonshire Council (west-dunbarton.gov.uk) Scottish Social Housing Charter/Regulation of Social Housing in Scotland progress Report, Report by Chief Officer, Housing and Employability, Housing and Communities Committee, 22 November 2023 West Dunbartonshire Council’s Engagement Plan, Scottish Housing Regulator, 31 March 2024 Engagement plan from 1 April 2024 to 31 March 2025 | Scottish Housing Regulator The Scottish Social Housing Charter: Indicators and Context Information, Scottish Housing Regulator https://www.housingregulator.gov.scot/landlord- performance/national-reports/national-reports-on-the-scottish- social-housing-charter/about-the-scottish-social-housing- charter AAS Assessment of compliance toolkit 2024, West Dunbartonshire Council, July 2024 West Dunbartonshire Tenant Participation Strategy 2021-2024 “Involving You” https://www.west-dunbarton.gov.uk/council/strategies-plans-and- policies/housing/tenant-participation-strategy/ Wards Affected: All