Item 15 - Appendix 1
West Dunbartonshire Council · 3 May 2023
Back to Housing & Communities Committee — 3 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Tenant Satisfaction Survey 2022/23 - Improvement actions 1. Overall satisfaction Action Assigned To Due date Implement improvement plan for Building services – Phase 3 Martin Feeney Mar 2024 Review and update Tenant Communication Strategy John Kerr Mar 2024 Develop and Implement Revised ASB Policy Nicola Pettigrew Mar 2024 Ensure the Council’s Housing stock progresses towards the achievement of the energy efficiency standard for social housing (EESSH2). Alan Young Mar 2024 Deliver a Greener, Fairer Housing Asset Management Strategy and Investment Plan John Kerr Mar 2024 Conduct follow up tenant satisfaction survey in final quarter 2023/24 John Kerr Mar 2024 2. Repairs and maintenance Action Assigned To Due date Review Repairs Policy Martin Feeney Mar 2024 Improve customer satisfaction with Building Services Martin Feeney Mar 2024 Improve maintenance & repairs performance Martin Feeney Mar 2024 3. Value for Money Action Assigned To Due date Review Direct Tenant Support Funding Schemes Nicola Pettigrew Mar 2024 Review provision of assistance to tenants in terms of energy efficiency Alan Young Mar 2024 Undertake Rent Affordability Assessment as part of Rent Consultation Exercise John Kerr Mar 2024 4. Housing Quality Action Assigned To Due date Implement and monitor process for Dampness and Mould in Tenants Homes Martin Feeney Mar 2024 Deliver the HRA Capital Improvement programme for 2023/24 Alan Young Mar 2024 Improve progress on Electric Installation Condition Reports Martin Feeney Mar 2024 Implement and Review new void relet standard Nicola Pettigrew Mar 2024 Implement Multi Storey Enhanced Living Strategy John Kerr Mar 2024 Deliver the Council’s Affordable Housing Supply Programme John Kerr Mar 2024 Appendix 1
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# 5. Tenant Participation and Customer Engagement Action Assigned To Due date Explore new methods to provide information and obtain tenants’ views (social media, IHMS) John Kerr Mar 2024 Review and improve the content on the Housing web pages and use of digital media John Kerr Mar 2024 Maximise the tenant self-serve portal within IHMS John Kerr Mar 2024 6. Neighbourhood management Action Assigned To Due date Increase awareness of how to report Anti-Social Behaviour (ASB) Nicola Pettigrew Mar 2024 Deliver new ASB strategy with focus on council properties Nicola Pettigrew Mar 2024 Promote estate walk about programmes to tenants Nicola Pettigrew Mar 2024