Item 11 - Appendix 2
West Dunbartonshire Council · 3 May 2023
Back to Housing & Communities Committee — 3 May 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
Start H.O Review paperwork contact tenant within a 24hrs, identifying suitable property decant to take place within 10 working days Incoming telephone/ email dampness query request to Citizen Services/CAS Citizen Services/CAS refer to Dampness Guidance Document and advise appropriately YesIs inspection Required? BSO to attend within 2 working days Housing Officer Follow- up visit within 2 working days Repair Order Repair order raised and appointed prioritised as urgent 10 working days Repair Result from inspection Decant Survey Decant If decant is required Decant process/ paperwork to be completed Recommendations from specialist survey relayed to BSO Repair Order completed operative feedback to BSO Specialist Survey If required request sent to specialist contractor, monitor for completion Process for Dampness and Mould in Tenants Homes H.O will review Housing applications and any outstanding referrals made to O.T including support for financial assistance Is additional support Required? BSO follow up inspection after 3 months to monitor dampness. Referral to Energy Advice Officer Energy Energy efficiency and advice, will contact Tenant Notification of actions from inspection sent to housing officers via dampness mailbox (dampness@wes- dunbarton.gov.uk) Appendix 2