Item 11 - Scottish Social Housing Charter Annual Report
West Dunbartonshire Council · 12 August 2026
Back to Housing & Communities Committee — 12 August 2026 and its agenda
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Official WEST DUNBARTONSHIRE COUNCIL Report by the Chief Officer, Housing Housing and Communities Committee: 12 August 2026 ___________________________________________________________________ Subject: Scottish Social Housing Charter/Regulation of Social Housing in Scotland Annual Update Report 1. Purpose 1.1 This purpose of this report is to provide the Housing and Communities Committee with the annual progress report on meeting the requirements of the Scottish Social Housing Charter and the Scottish Housing Regulator’s Regulatory Framework for social housing, including the approval of our Annual Assurance Statement. 2. Recommendations 2.1 It is recommended that the Housing and Communities Committee: (i) Notes the content of our current Engagement Plan published by the Scottish Housing Regulator on 2 April 2026. (ii) Notes our performance in terms of achieving the Scottish Social Housing Charter outcomes during 2025/26. (iii) Notes that a comprehensive assessment of 2025/26 performance has been carried out and that this has informed our Charter Improvement Plan for 2026/27, with key areas of focus for the Housing Improvement Board outlined at 4.16 of this report. (iv) Notes that our Annual Charter Performance Report for tenants and other customers based on 2025/26 performance, will be produced and published by the end of October 2026, as per the regulatory requirement. (v) Approves our Annual Assurance Statement attached as Appendix 1, to be signed by the Housing Convener on behalf of the Committee and submitted to the Scottish Housing Regulator as per the regulatory requirement, and (vi) Agrees that a further progress report on the Scottish Social Housing Charter be submitted to the November 2026 meeting of the Committee, which will include benchmarking data comparing our performance against all local authorities in Scotland. 3. Background 3.1 The Scottish Government’s first Scottish Social Housing Charter (SSHC) came into force in April 2012. This was reviewed during 2016 and again in 2021 and the ITEM 11
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Official resulting revised SSHC was approved by the Scottish Parliament and has effect from 1 November 2022. 3.2 The purpose of the SSHC is to help improve the quality and value of the services that social landlords provide by: • Stating clearly what tenants and other customers can expect from social landlords and helping them to hold landlords to account. • Focusing the efforts of social landlords on achieving outcomes that matter to their customers, and, • Providing the basis for the Scottish Housing Regulator (SHR) to assess and report on how well landlords are performing. 3.3 The SHR published a revised Regulatory Framework and associated statutory guidance for social landlords in February 2024 which has effect form 1 April 2024. 3.4 In response to feedback from stakeholders, much of the previous Framework was maintained, though a new provision was introduced to allow the SHR to require landlords to provide explicit assurance on specific issues in their Annual Assurance Statement (AAS). 3.5 The Regulatory Framework reporting timetable is outlined below: When Who What Throughout year Housing Improvement Board/Tenant Representatives Assess performance against the Charter Outcomes May each year Housing Development Submission of Annual Return on the Charter (ARC) to the Scottish Housing Regulator August each year Scottish Housing Regulator Publish a report about each social landlord with key data from its ARC on their website October each year Convener of Housing and Communities Committee Submission of Annual Assurance Statement (AAS) to the Scottish Housing Regulator October each year Housing Development Publication of annual Charter Performance Report for tenants and other customers by April each year Scottish Housing Regulator Publish an Engagement Plan for each landlord, highlighting areas where they are seeking further assurance, based on performance against Charter Indicators and outcomes and compliance with statutory obligations by April each year Scottish Housing Regulator Publish a report on the analysis of the sectors’ performance in achieving the Charter Outcomes 3.6 On the 6 August 2014, Members of the Housing and Communities Committee agreed that twice yearly reports be provided as follows: • August Committee - Scottish Social Housing Charter Annual Update Report, and, • November Committee - Scottish Social Housing Charter Annual Benchmarking Report and Mid-Year Progress Report – (April-September).
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Official 3.7 The level of detail provided to the Committee in relation to performance and compliance with the Regulatory Framework should be proportionate and not overly burdensome. The current bi-annual reporting cycle should be continually considered by Members, with the knowledge that more frequent reports can be provided if this is deemed appropriate. 4. Main Issues 4.1 The key areas of focus in relation to the Scottish Social Housing Charter and Regulatory Framework covered in this report are: • The publication by the SHR of West Dunbartonshire Council’s Engagement Plan for 2026/27. • The submission of our Annual Return on the Charter (ARC) to the SHR and assessment of our performance in relation to achieving the Charter Outcomes. • The production and publication of our Annual Charter Performance Report for tenants and other customers. • The submission of our Annual Assurance Statement to the SHR, and, • The continued development of effective tenant scrutiny arrangements in conjunction with tenants and other customers. Engagement Plan 4.2 The SHR continues to operate a risk-based approach to inform its engagement with social landlords. As part of the Regulatory Framework the SHR publishes an Engagement Plan for all social landlords based on their annual ARC submission, and for local authorities, their homelessness statistical data submissions to the Scottish Government. 4.3 Our most recent Engagement Plan published on 2 April 2026 states that the SHR will engage with the Council about tenant and resident safety. This is due to the significant number of West Dunbartonshire’s tenants’ homes that do not fully comply with electrical safety requirements, which came into force in early 2022 and form part of the Scottish Housing Quality Standard (SHQS). 4.4 Specifically, this relates to the requirement for each property to have a valid Electrical Installation Condition Report (EICR) in place, and which needs renewed at least every 5 years. The is a key area of focus for the housing service and we are providing the Regulator with monthly updates in terms of our compliance and projections. 4.5 This is the only issue that we currently are required to provide additional assurance around, with levels of tenant satisfaction, the management of our Gypsy/Traveller site and services to people that are homeless, no longer highlighted as areas of concern. 4.6 We are required to make our Engagement Plan easily accessible to tenants and its publication is highlighted annually in the Housing News and is also available via the West Dunbartonshire Council website.
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Official ARC submission and assessment of performance against the Charter Outcomes 4.7 West Dunbartonshire Council successfully submitted our ARC with 2025/26 performance data to the SHR within the timescale outlined in the Regulatory Framework. This process included both internal and external validation processes, with the Housing Service engaging with Scotland’s Housing Network in terms of a robust external validation of our data. 4.8 The SHR uses these Charter Performance Indicators, alongside data relating to homelessness submitted to the Scottish Government, to monitor the delivery of housing and homelessness services against the Charter outcomes and standards. 4.9 The SHR is due to publish a Landlord Report on their website for each Scottish social landlord at the end of August 2026 and this report will contain important data from the ARC (18 key indicators) and will compare our performance with a Scottish average figure across all social housing landlords operating in Scotland. 4.10 Performance in 2025/26 against these key indicators and additional indicators that our tenants and customers have informed us are the most important to them is outlined in the table below. Table Key Index Annual Target Achieved Positive Performance Trend Annual Target Almost Achieved (within agreed parameter) Negative Performance Trend Annual Target Not Achieved No change from previous year Overall Satisfaction Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of tenants satisfied with the overall service 87.0%* 87.0%* 79.5% Communication Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met average time in working days to respond in full to complaint - Stage 1 6.84 days 7.03 days 5 days average time in working days to respond in full to complaint - Stage 2 24.0 days 19.9 days 20 days % of tenants who feel their landlord is good at keeping them informed about their services 86.8%* 86.8%* 82.9% Participation Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of tenants satisfied with the opportunities given to participate in decision making process 87.2%* 87.2%* 80.9%
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Official Quality of Housing Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of stock meeting the Scottish Housing Quality Standard (SHQS) 69.84% 81.66% 86.2% % of existing tenants satisfied with the quality of their home 87.8%* 87.8%* 79.1% Repairs and maintenance Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met Average length of time taken to complete emergency repairs 5.09 hours 4.59 hours 4 hours Average length of time to complete non-emergency repairs 12.16 days 10.9 days 9.7 days % of tenants satisfied with the repairs and maintenance service 88.3% 90.05% 91.8% Tenant Safety Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met Number of times the statutory obligation to complete a gas safety check was not met in the reporting year 0 0 0 How many times did not meet the requirement to complete an EICR within five years of the last EICR? New indicator 2770 0 Number of homes that do not have ‘satisfactory equipment for detecting fire and giving warning in the event of fire or suspected fire’ New indicator 27 0 average time taken to resolve cases of damp and/or mould New indicator 17.94 days No target set % of resolved cases of damp and/or mould that were reopened New indicator 10.2% No target set Estate management, Antisocial behaviour Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of Anti-Social Behaviour cases resolved 96.56% 97.63% 96% % of tenants satisfied with the landlord’s contribution to the management of the neighbourhood they live in. 86.0%* 86.0%* 78.9% Access to housing Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of tenancy offers refused 42.5% 40% 40% Tenancy sustainment Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of new tenancies sustained for more than a year 91.1% 92.3% 93% The average time to complete medical adaptations 46.5 days 60.9 days 40 days
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Official Homelessness Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met Incidences of homelessness in West Dunbartonshire 994 1053 1149 % of homeless cases with decision within 28 days of presentation 99.1% 99.2% 95% % of all homeless cases re-assessed within 12 months (repeat homeless) 4.2% 4.3% 4% % of households requiring temporary accommodation to whom an offer was made 100% 100% 100% % of temporary accommodation offers refused 4.4% 6.1% 10% Breaches of the Unsuitable Accommodation Order (UAO) 26 43 0 Value for Money – Rent Collection Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met Rent collected as a % of total rent due 99.58% 99.96% 99.4% Gross rent arrears as a % of rent due 8.81% 8.46% 9.3% % of tenants who feel that the rent for their property represents good value for money 85.6%* 85.6%* 79.1% Value for Money – Void Management Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of rent due lost through properties being empty 0.85% 0.69% 0.85% Average length of time taken to re- let properties 25.94 days 23.19 days 25 days % of tenants satisfied with the standard of their home moving in 67% 67% 71% Gypsy Travellers Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of Gypsy Travellers satisfied with the landlords’ management of site 94.1%* 94.1%* 90% Factored Owners Indicator Description 2024/25 Value 2025/26 Value 2025/26 Target Trend Target met % of factored owners satisfied with the factoring service they receive 22.1% 14.7% 37% *The same satisfaction survey used for both years, so value is identical. 4.11 Of the 34 key indicators outlined above, four of these are new indicators relating to tenant safety and we are reporting performance against these measures for the first time. 4.12 Compared to the previous year, 23 of the remaining 30 indicators, or 77%, maintained or improved performance. This is an improvement from last year when 71% of the indicators showed an improvement from the previous year.
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Official 4.13 Of the 32 key indicators where an annual target was set, 19 met this target, with another 7 narrowly missing target. Overall, this translates to 81% of these key indicators either meeting or almost achieving target. Key areas of risk and for improvement: 4.14 Our response to the Housing Emergency declared in West Dunbartonshire in May 2024 remains a key priority for the Housing Service. Following the second Housing Summit focusing on the housing emergency held in February 2026, our action plan has been refreshed, and its implementation is being monitored by the Housing Emergency Project Board. 4.15 A comprehensive assessment of 2025/26 performance against the Charter Outcomes has been undertaken, informing our annual Charter Improvement Plan which was approved by the Housing Improvement Board (HIB) in May 2026. 4.16 In addition to the failure to meet the requirement that all properties have a valid EICR in place highlighted in our Engagement Plan, we are not yet fully meeting the requirement that all properties have satisfactory equipment for detecting fire and giving warning in the event of fire or suspected fire. 4.17 Our 2025/26 performance data also shows a significant increase in the average time taken to carry out medical adaptations and low satisfaction with the factoring service provided to owners. Continued improvement around void management also remains a key priority for the service. 4.18 Within this context, the HIB agreed in May 2026 that in addition to quarterly performance reports covering the whole service, it would closely monitor key work-streams aimed at driving improvements in the following areas during 2026/27: • Tenant and resident safety (EICR and LD2 fire alarm compliance). • Services to people that are homeless (meeting the agreed 59% lettings quota, limiting numbers in temporary accommodation and minimising breaches of the Unsuitable Accommodation Order). • Void management. • Actions being taken to reduce the average time taken to carry-out medical adaptations, and • Actions being taken to improve the satisfaction of factored owners. 4.19 Annual benchmarking data is due to be published by the SHR by the end of August 2026 and the Housing Improvement Board will review annual targets for 2026/27 based on this data and which will challenge the housing and homelessness service to meet our ambition to be one of Scotland’s top performing landlord organisations. Production and publication of Annual Charter Performance Report 4.20 The SHR requires all social landlords to produce an Annual Charter Performance Report for their tenants and other customers no later than 31 October each year.
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Official 4.21 The Regulator states that the report should include: • An assessment of performance in delivering the Charter Outcomes. • Relevant comparisons with previous years, other landlords and national performance, and, • How and when the landlord intends to address areas for improvement. 4.22 In preparation for our first report, a working group of tenants and officers was established and successfully: • Agreed how tenants wished to be involved. • Agreed which indicators should feature in the report, and • Agreed the best style and format to ensure that the report is user friendly and easy to understand. 4.23 This engagement was repeated during 2020 when the revised Charter came into effect and was undertaken again in a series of meetings held in June 2026, following this first year of reporting of the revised Charter Indicators introduced by the SHR. 4.24 This has again influenced the style, content, and format of the report, with the indicators included being fully revised based on what tenants have told us are the most important to them, a substantially reduced narrative within the report and different symbols being used to compare performance to previous years and to other landlords which are deemed simpler and easier to understand. 4.25 Our Annual Charter Performance Report for 2025/26 based on this revised format will be published online by the end of October 2026 and a copy will be sent to every tenant with the winter edition of the Housing News. The report will also be sent to tenants’ groups. interested tenants, partner organisations, and all elected members. Annual Assurance Statement 4.26 The Regulatory Framework requires all social landlords to submit an Annual Assurance Statement (AAS) to the SHR by the end of October each year. 4.26 The AAS requires landlords to state that: • They are meeting the standards and outcomes outlined in the SSHC. • That they are compliant with their statutory and regulatory obligations relating to housing and homelessness. • That they are compliant with their statutory and regulatory obligations relating to equality and human rights, and, • That they are compliant with their statutory and regulatory obligations relating to tenant and resident safety.
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Official 4.27 Any areas of material non-compliance should be highlighted in the AAS alongside the details of the actions being taken to address these issues. 4.28 We have conducted a process of reviewing and updating our AAS informed by the completion of an AAS self-assurance toolkit attached as a background paper to this report. 4.29 This completed toolkit allows us to assess how we comply with our wider legal and regulatory obligations relating to housing and homelessness, equality and human rights and tenant and resident safety. 4.30 The toolkit also outlines the arrangements that are in place to provide the Housing and Communities Committee with the assurance and evidence that we are meeting these regulatory and statutory obligations which is proportionate and not overly burdensome, as per the SHR guidance. Equality and human rights 4.31 In keeping with the key messages from Scottish Government’s programme for Government, equality and human rights are central to our delivery of our Local Housing Strategy (LHS). The development of the strategy has been underpinned by West Dunbartonshire Council’s commitment to promoting and sustaining equality and inclusion, and equality and diversity principles. 4.32 We worked closely with the West Dunbartonshire HSCP in piloting a Health Inequalities Impact Assessment Tool, with each of the five themes being separately assessed and these assessments contributing to the final version of the LHS. 4.33 An Equalities Impact Assessment (EIA) is used for any new and developing policies. During 2021/22 we reviewed and updated our approach to collection of Equalities data based on published guidance and continue to monitor that this is being effectively implemented. Improved data held across all protected characteristics continually improves the robustness of EIA’s that are carried out. Tenant and resident safety 4.34 Our obligations around tenant and resident safety are monitored closely by Building Services. This includes areas such as gas safety, electrical safety, fire safety, lift safety, asbestos safety, water safety and damp and mould. 4.35 There are currently no cases being investigated by the Health and Safety Executive (HSE) relating to the safety of our tenants and residents and there have been no cases investigated during the past year. 4.36 The detail of our approach to tenant and resident safety is outlined in the AAS self-assurance toolkit and we are satisfied that we are meeting our statutory obligations except for the lack of compliance with the requirement that all properties have a valid Electrical Installation Condition Report in place and with the requirement that all properties have satisfactory equipment for detecting fire and giving warning in the event of fire or suspected fire.
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Official 4.37 An EICR is completed in every property that becomes vacant, in properties that have any major electrical works, or capital improvement works completed and we have an on-going contact process in place for those properties without a valid EICR in place. 4.38 Our current assessment is that the primary constraint to achieving full compliance is access to properties, rather than contractor capacity or resource availability. Properties without gas appliances present a greater challenge, as tenants are less accustomed to cyclical servicing visits and our engagement levels are lower. 4.39 To address this, we are strengthening our approach to tenant engagement and access. This includes enhanced communication with tenants, alongside the use of formal legal access procedures where all reasonable attempts to gain access have been exhausted. These measures are applied proportionately and as a last resort, and we are increasing the level of activity in this area where appropriate to support continued progress. 4.40 A targeted programme of persistent engagement is also underway, including direct contact and cold calling, to secure access to complete the installation of an LD2 fire alarm system in the few remaining properties where this remains outstanding. 4.41 A letter from the SHR received in March 2026 stated that for this year, there is a request that all Scottish social landlords provide specific assurance on the stock data they hold and for those who have a Gypsy/Traveller site, assurance that they meet the Scottish Government’s minimum compliance. The relevant assurance that we meet the requirements around both these areas has therefore been included in our Annual Assurance Statement as requested. 4.42 Based on our performance against the Charter Outcomes and the information in the AAS self-assurance toolkit, the following areas of material non-compliance have been identified and have been highlighted in our AAS attached as Appendix 1: • Tenant and resident safety: ➢ Failure to meet the requirement that all properties have a valid EICR in place. ➢ Failure to meet the requirement that all properties have satisfactory equipment for detecting fire and giving warning in the event of fire or suspected fire. • Lack of compliance with homelessness duties due to reported breaches of the Unsuitable Accommodation Order. 4.43 As outlined in the SHR guidance, the AAS is a short, succinct document, in a simple format and highlights actions being taken to address these areas of non- compliance. 4.44 The central aspect of the AAS is that the Committee has been provided with the necessary assurance in terms of information and evidence where required, to support the content of the AAS.
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Official 4.45 Following the AAS being approved by the Committee, it should be signed by the Convenor and submitted to the SHR as per the regulatory requirement. As per SHR guidance, it will then be published to ensure that it is accessible to tenants and other customers. Tenant Scrutiny Arrangements 4.46 The statutory Regulatory Framework for housing and homelessness services demands that tenants participate in scrutinising landlord performance against the Charter and requires that: • The form of involvement has been agreed with tenants. • Involvement is effective and meaningful and that tenants have a real say in assessment of performance. • The approach is publicised to tenants; and • Landlords’ can demonstrate the agreed approach was implemented. 4.47 Developing effective tenant scrutiny is therefore a challenging process, however following support from the Scottish Government’s “Stepping Up to Scrutiny” training programme in which elected members took part, these requirements were successfully met and in November 2014 the Housing and Communities Committee approved the establishment of our Tenant Scrutiny Panel with clear terms of reference. 4.48 The Scrutiny Panel has subsequently carried out the following scrutiny exercises: • 2014/15 looking at our Anti-Social Behaviour Service. • 2015/16 looking at our Repairs Service. • 2016/17 looking at tenancy sustainment, specifically the new tenant visit process. • 2017/18 looking at SHQS compliance, specifically the number and reasons that properties that are held in abeyance. • 2018/19 looking at the timescales taken to complete medical adaptations. • 2020/21 looking at the complaints process and time taken to respond to complaints. • 2022/23 looking at new tenant visits, and, • 2024/25 looking at the processes around reporting repairs. 4.49 All of the recommendations made in the Panel’s eight reports to date were approved by the HIB and progress in terms of implementing these are monitored and regular feedback provided to the Scrutiny Panel. 4.50 The Panel were provided a briefing in June 2026 on our 2025/26 performance and at the time of writing they are using this latest performance information to consider the focus of their next scrutiny exercise.
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Official 4.51 The Scrutiny Panel were successful in being shortlisted for a prestigious Chartered Institute of Housing (CIH) excellence award and though narrowly missing out, this was national acknowledgement of the work that they do to ensure that tenant scrutiny is a valued part of WDC’s approach to performance management. 4.52 The West Dunbartonshire Tenants and Residents Organisation (WDTRO) also continue to be heavily involved in the scrutiny of the Housing Service and in June 2025 received national recognition for their work when they were awarded “Tenant Group of the Year” and “Outstanding Achievement Award” from the Tenant Participation Advisory Service (TPAS). The WDTRO were also shortlisted under the “Good practice in involving tenants to shape and improve services award” category in 2026. 4.53 The continuing work of the Joint Rent Group comprising tenants, Council officers and the Convener of the Housing and Communities Committee, looking at the rent setting process and the guidance in relation to the Housing Revenue Account, remains important in ensuring Housing and Homelessness Services provide best value for current and future tenants. 5. People Implications 5.1 There are no people implications because of this report. Delivery on the requirements of the SSHC and Regulatory Framework is managed from within existing staffing resources. 6. Financial and Procurement Implications 6.1 There are no direct financial or procurement implications in relation to this report. The improvement plan informed by the Charter self-assessment exercise will be delivered from within existing budgets. 7. Risk Analysis 7.1 There is a significant risk that failure to respond appropriately to the requirements of the SSHC and the SHR’s Regulatory Framework would attract an adverse reaction from the SHR and may have wider consequences for the Council in the context of Best Value. 7.2 At the time of writing we expect our next Engagement Plan to be published by the SHR in March 2026. 8. Equalities Impact Assessment (EIA) 8.1 Equalities legislation requires that new or significantly changing policies or services and financial decisions should be subject to an assessment of their impact on the wellbeing of certain groups of people. The recommendations within this report do not alter any existing policy or pattern of service delivery and so is not considered to require an equalities impact assessment. 9. Consultation
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Official 9.1 The Council has in place a well-established and proactive tenant and residents’ organisational structure. The WDTRO meet with the Council (co-chaired by the Convener of the Housing and Communities Committee) on a bi-monthly basis to discuss all issues relating to the Housing Service. 9.2 There remains a strong appetite among tenants and customers to continue to participate actively to improve housing services in West Dunbartonshire. This is reflected again most recently in the successful partnership approach adopted to review and update our Annual Charter Performance Report and by the on-going activities of the WDTRO, the Joint Rent Group the West Dunbartonshire Scrutiny Panel. 9.3 The Council is committed to ensure consultation continues and will support arrangements to increase tenant scrutiny activities and assess our performance in line with the requirements under the SSHC and the SHR’s Regulatory Framework. Our approach was commended via an external validation exercise by the Tenant Participation Advisory Service (TPAS) Scotland, which again awarded West Dunbartonshire Council a Gold Accreditation for excellence in tenant participation in 2023. 10. Strategic Assessment 10.1 Having considered the Council's strategic priorities, this report contributes significantly to all five strategic priorities and specifically to improving local housing and environmentally sustainable infrastructure. Peter Barry Chief Officer, Housing. Date: 20 July 2026 ___________________________________________________________________ Person to Contact: John Kerr – Housing Development and Homelessness Manager, Housing Development and Homelessness Team, Housing Services. email: john.kerr@west-dunbarton.gov.uk Stefan Kristmanns - Housing Development Co-ordinator, Housing Development and Homelessness Team, Housing Services. email: stefan.kristamanns@west-dunbarton.gov.uk Appendices: 1. WDC Annual Assurance Statement August 2026 Background Papers: Scottish Social Housing Charter/Regulation of Social Housing in Scotland Annual Update Report, Report by Chief Officer, Housing, Housing and Communities Committee, 20 August 2025. West Dunbartonshire Council, Annual Assurance Statement August 2025. West Dunbartonshire Council | Scottish Housing Regulator
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Official Scottish Housing Regulator WDC Landlord Report 2024-25, August 2025. West Dunbartonshire Council | Scottish Housing Regulator Annual Charter Performance Report for Tenants and other Customers 2043/26, West Dunbartonshire Council, October 2025 Charter Performance Report | West Dunbartonshire Council (west-dunbarton.gov.uk) Scottish Social Housing Charter Annual Benchmarking and Mid-year Progress Report, Report by Chief Officer, Housing, Housing and Communities Committee, 19 November 2025. West Dunbartonshire Council’s Engagement Plan, Scottish Housing Regulator, 2 April 2026 Engagement plan from 1 April 2026 to 31 March 2027 | Scottish Housing Regulator AAS self-assurance toolkit 2026, West Dunbartonshire Council, July 2026. “Involving You to Improve Housing Services” West Dunbartonshire Council’s Tenant Participation Strategy 2025- 2028. Tenant participation strategy | West Dunbartonshire Council The Scottish Social Housing Charter: Indicators and Context Information, Scottish Housing Regulator https://www.housingregulator.gov.scot/landlord- performance/national-reports/national-reports-on-the-scottish- social-housing-charter/about-the-scottish-social-housing- charter Wards Affected: All