Item 11 - Appendix 1
West Dunbartonshire Council · 13 May 2026
Back to Housing & Communities Committee — 13 May 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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"Involving You" Tenant Participation Strategy 2025/28 Generated on: April 2026 Report Layout: Housing Scorecard with Action and PI codes Icon Name 1. We will improve the culture and practice of tenant participation across housing services Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/001 Ensure all new staff complete the TP ilearn course as well as existing staff completing course every 3 years 31-May- 2028 Year 1: Promote ilearn course via HIB and report progress via annual update to Housing and Communities Committee. 30-May- 2026 Yes Initial report on staff that have completed ilearn course provided to HIB February 2025 and teams asked to promote to staff. Also promoted via TP Strategy implementation team, spring TP update, and link to ilearn course has been added to Housing Operations quarterly. team newsletter. Update on staff completions provided to HIB March 2026 and included in TP Strategy update to HACC May 2026. Jane Mack Year 2: Promote ilearn course via HIB and report progress via annual update to Housing and Communities Committee. 31-May- 2027 No ITEM 11 - APPENDIX 1
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Year 3: Promote ilearn course via HIB and report progress via annual update to Housing and Communities Committee. 31-May- 2028 No H/25- 28/TPS/002 Promote the benefits of involving tenants and its direct link to improving housing services and tenant satisfaction to staff 31-May- 2028 Year 1 - Continue to review and develop effective mechanisms to promote TP activities and impacts to staff. 31-Mar- 2026 Yes First meeting of staff TP Strategy implementation group held 1/4/25 and agreed ways to promote TP through existing teams’ updates and getting TP ilearn course added to staff induction information. Jane Mack Year 2 - Continue to review and develop effective mechanisms to promote TP activities and impacts to staff. 31-Mar- 2027 No Year 3 - Continue to review and develop effective mechanisms to promote TP activities and impacts to staff. 31-Mar- 2028 No H/25- 28/TPS/003 Produce quarterly TP updates for elected members, housing, and related services staff to raise awareness of TP activities 31-May- 2028 Year 1 - Produce quarterly TP updates. 30-Mar- 2026 Yes Summer 2025 TP update produced and shared 04/07/25, Autumn 2025 TP update produced and shared 14/11/25. Winter update not produced as little in way of new content. A new Housing Development and Homelessness staff newsletter is currently being developed, and TP update will then be Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To reviewed in terms of frequency and audience (potentially be more TRA focused). Year 2 - Produce quarterly TP updates. 31-Mar- 2027 No Year 3 - Produce quarterly TP updates. 31-Mar- 2028 No H/25- 28/TPS/004 Improve inter team communication and provide TP updates for Housing Operations and Building Services newsletters 31-May- 2028 Year 1 -Improve inter team communication and information around TP activities. 31-Mar- 2026 Yes Following discussion at first meeting of staff TP Strategy implementation group, TP ilearn information was included in Housing Operations staff newsletter in May. TP now included when Housing Operations are drafting their staff newsletter so have opportunity to provide TP input. Rent setting info was included in 19th edition of newsletter Nov 2025. Jane Mack; Jennifer McKechnie Year 2 -Improve inter team communication and information around TP activities. 31-Mar- 2027 No Year 3 -Improve inter team communication and information around TP activities. 31-Mar- 2028 No H/25- 28/TPS/005 Record outcomes from involving 31-May- 2028 Year 1 - Review, promote, record, and publicise activities around involving tenants. 31-May- 2026 Yes 2024/25 TP performance report was produced, published, and shared with HIB, TRAs and Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To tenants and publicise them through the Housing News and other TP communication channels article included in Autumn 2025 Housing News. The WDTRO won two national TPAS Awards and publicity generated to promote the work and achievements of WDTRO in local press, autumn edition of Housing News and via social media. 2025/26 TP performance report will be included as an appendix to the TP Strategy update provided to the HACC in May 2026. Year 2 - Review, promote, record, and publicise activities around involving tenants. 31-May- 2027 No Year 3 - Review, promote, record, and publicise activities around involving tenants. 31-May- 2028 No H/25- 28/TPS/006 Publish an Involving You annual report 31-May- 2028 Year 1 - Review content and produce TP performance /progress report. 31-May- 2026 No 2025/26 TP performance report will be included as an appendix to the TP Strategy update provided to the HACC in May 2026. Jane Mack Year 2 - Review content and produce TP performance /progress report. 31-May- 2027 No Year 3 - Review content and produce TP performance /progress report. 31-May- 2028 No
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/007 Develop better links between Housing Officers and local TRA’s and help develop positive relationships with TRA members 31-May- 2028 Year 1 progress. 31-May- 2026 Yes We continue to develop and promote better links between Housing Officers TRAs. Housing Officers attend the Dalmuir MSF TRA meetings. Quarterly TP newsletters highlight the benefit of having a TRA and the good work they carry out in our communities. Walkabouts are attended by Housing Officers and can be a good tool for developing relationships. Jennifer McKechnie Year 2 progress. 31-May- 2027 No Year 3 progress. 31-May- 2028 No H/25- 28/TPS/008 Promote to staff that walkabouts are a good way to identify issues and build relationships with tenants 31-May- 2028 Year 1 - Promote to staff across housing the benefits and impacts walkabouts. 31-May- 2026 Yes During 2025/26 the Walkabout Process was fully reviewed and updated and has been shared with staff, the WDTRO and local TRA's. This should ensure consistency of approach, improve transparency, and ensure agreed action are implemented. A feedback sheet has been developed in conjunction with the WDTRO, and walkabouts will continue to be a standing agenda item Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To at Liaison meetings. We will continue to promote walkabouts to ensure there are as effective as possible and a positive way tenants' can be involved. Year 2 - Promote to staff across housing the benefits and impacts walkabouts. 31-May- 2027 No Year 3 - Promote to staff across housing the benefits and impacts walkabouts. 31-May- 2028 No Icon Name 2. We will improve feedback to tenants so that we can demonstrate where our tenants and other service users have influenced or shaped housing services Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/009 Review the Consultation Toolkit with staff to ensure it is effective and easy to use 31-May- 2026 Establish internal staff group to review toolkit. 30-May- 2025 Yes Complete - staff working group established to take forward review of toolkit. Jane Mack Review and update toolkit. 30-May- 2026 No Meeting with staff who have used the toolkit took place 13/8/25. Discussed ways to improve and align with corporate consultation process. Follow-up meeting took place in Feb 2026 following rent consultation exercise and aim is for Toolkit
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To will be fully revised by end of May 2026. H/25- 28/TPS/010 Outcomes from consultations will be communicated to participants and will be publicised via the Housing News, webpages, and social media to ensure that tenants can see where they are making a difference 31-Mar- 2028 Year 1 - Ensure lead officer for all consultations provides feedback regarding outcomes to participants. 31-Mar- 2026 Yes Complete - Rent setting outcome and feedback on Allocation Policy consultation published in Spring 2026 edition of Housing News. Jane Mack Year 2 - Ensure lead officer for all consultations provides feedback regarding outcomes to participants. 31-Mar- 2027 No Year 3 - Ensure lead officer for all consultations provides feedback regarding outcomes to participants. 31-Mar- 2028 No H/25- 28/TPS/011 Support TRAs to demonstrate their achievements locally 31-Mar- 2028 Year 1 - Support TRAs to demonstrate their achievements locally. 31-Mar- 2026 Yes Our TRA’s have been encouraged to share their ‘wins’ on social media. One TRA has been supported to create a newsletter highlighting their achievements and plans which is distributed throughout the local community. Jennifer McKechnie Year 2 - Support TRAs to demonstrate their achievements locally. 31-Mar- 2027 No Year 3 - Support TRAs to demonstrate their achievements locally. 31-Mar- 2028 No H/25- 28/TPS/012 Promote the benefits of 30-Nov- 2025 Review information available about setting up a TRA 30-Jun- 2025 Yes Complete - TRA training material reviewed and some updated. Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To having a TRA and include practical examples Promote the support available for setting up a TRA. 31-Aug- 2025 Yes Complete - Article in Summer 2025 edition of Housing News promoting TRA activity and support available. H/25- 28/TPS/013 Publish annual tenant involvement outcomes as part of TP performance report 31-Mar- 2028 Year 1 - Publish annual tenant involvement outcomes as part of TP performance report 31-May- 2026 No 2025/26 TP performance report will be included as an appendix to the TP Strategy update provided to the HACC in May 2026 and then shared via Housing News and other TP communication channels. Report will include information around the outcomes of tenant involvement. Jane Mack Year 2 - Publish annual tenant involvement outcomes as part of TP performance report 31-Mar- 2027 No Year 3 - Publish annual tenant involvement outcomes as part of TP performance report 31-Mar- 2028 No H/25- 28/TPS/014 Demonstrate the outcome(s) of tenant involvement in tenant scrutiny activities 31-Mar- 2028 Year 1 - Demonstrate the outcome(s) of tenant involvement in tenant scrutiny activities. 31-Mar- 2026 Yes Complete - Outcome of Scrutiny Panel’s report and recommendations to improve the Repair reporting process included in the Spring 2025 edition of Housing News. Clydesider magazine featured a member of the Scrutiny Panel and the benefits of volunteering on the Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Panel with a focus on their positive outcomes. Feature on Scrutiny Panel membership also included in Spring 2026 Housing News. Year 2 - Demonstrate the outcome(s) of tenant involvement in tenant scrutiny activities 31-Mar- 2027 No Year 3 - Demonstrate the outcome(s) of tenant involvement in tenant scrutiny activities 31-Mar- 2028 No H/25- 28/TPS/015 Support tenants and TRA representatives to review papers going to the HAC Committee and encourage them to participate in the Pre-HACC Forum 31-Mar- 2028 Year 1 - Support tenant reps to participate at pre-HACC forum. 31-Mar- 2026 Yes May 2025 HACC: Reports printed and sent to tenant reps, pre-HACC held on 06/05/25, various questions asked and actions noted. Convenor related relevant views at May 2025 Committee meeting. Aug 2025 HACC: Reports printed and sent to tenant reps. pre-HACC held on 25/08/25. WDTRO views on proposed Motion re increasing funding for open space maintenance were articulated by Convenor at August 2025 Committee meeting. Feb 2026 HACC: Reports sent and printed to tenant reps. Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Pre-HACC Forum held on 23/2/26 along with discussion on rent setting paper going to Full Council meeting on 4/3/26. Year 2 - Support tenant reps to participate at pre-HACC forum. 31-Mar- 2027 No Year 3 - Support tenant reps to participate at pre-HACC forum. 31-Mar- 2028 No Icon Name 3. We will promote and provide a wide range of options for tenants to get involved in. Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/016 Promote the range of options and support in place to encourage tenants to get involved 31-Mar- 2028 Year 1 - Promote the range of options and support in place to encourage tenants to get involved 31-Mar- 2026 Yes Complete - TP webpages reviewed and updated to promote range of options. TP officers details publicised in each edition of Housing News and on Council website to make it as easy as possible for tenants to get in touch. On the Spot feature in Housing News alternated between staff and tenant reps to help show the different groups Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To tenants can get involved in. Year 2 - Promote the range of options and support in place to encourage tenants to get involved 31-Mar- 2027 No Year 3 - Promote the range of options and support in place to encourage tenants to get involved 31-Mar- 2028 No H/25- 28/TPS/017 Explore easy read option to produce a leaflet version of the TP Strategy 2025- 2028 to make the TP Strategy more accessible and user- friendly 31-Aug- 2025 Identify and contact Easy read specialist for quotes. 30-Jun- 2025 Yes Complete - providers contacted and 3 quotes requested and provided. Easy Clear Info were appointed with lowest quote (£180). Jane Mack Create summary version of TP strategy with key info. 31-Aug- 2025 Yes Complete - Easier to read summary of TP Strategy produced and published on Council website Nov 2025. H/25- 28/TPS/018 Encourage more individual tenants to become involved in tenant participation 31-Mar- 2028 Year 1 - Summarise participation levels through- out past year. 31-Mar- 2026 Yes Scottish Housing Day 17/9/25 used to share photos and comments from involved tenants to help encourage more people to get involved. TRAs and Scrutiny Panel are now registered with WDCVS to help recruit new members from people contacting them looking for volunteering opportunities. TP staff attended WDVCS Volunteer Fair on Sat 7/6/25 to promote TP Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To and the range of ways to get involved. Year 2 - Summarise participation levels through- out past year. 31-Mar- 2027 No Year 3 - Summarise participation levels through- out past year. 31-Mar- 2028 No H/25- 28/TPS/019 Support TRAs to produce flyers, posters and create social media or websites promoting the work that they do and how to get involved 31-Mar- 2028 Provide appropriate support in Year 1. 31-Mar- 2026 Yes All TRA’s have refreshed posters in noticeboards where applicable. TRA’s are supported with using social media. Jennifer McKechnie Provide appropriate support in Year 2. 31-Mar- 2027 No Provide appropriate support in Year 3. 31-Mar- 2028 No H/25- 28/TPS/020 Continue to deliver tenant conferences and/or events 31-Mar- 2028 Year 1 - Continue to deliver tenant conferences and/or events during 2025/26. 31-Mar- 2026 Yes No annual tenant conference was held during 2025/26, due in part to staff focusing on supporting existing groups but also no clear topic was suggested from tenants for the focus of an annual conference. During 2026/27 we will discuss with tenants the appetite for an annual conference and also explore promoting smaller more local events to encourage Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To more tenants to become involved. Year 2 - Continue to deliver tenant conferences and/or events during 2026/27. 31-Mar- 2027 No Year 3 - Continue to deliver tenant conferences and/or events during 2027/28. 31-Mar- 2028 No H/25- 28/TPS/021 Explore new methods to provide information and obtain tenant views (e.g. social media, Tenant/Citizen Portal) 31-Mar- 2028 Year 1 - Explore new methods to provide information and obtain tenant views 31-Mar- 2026 Yes During 2025/26 we continued to extend the use of texts to provide information to tenants, including improved communication around repairs as outlined in our new Repairs Policy and advising tenants in MSF quickly and directly when lifts are not operational. We also now use texts and email to highlight and promoting participation in consultations that take place. Our TP facebook page also continues to evolve, now linking with a range of local groups to share information and promote networking opportunities. Jane Mack; Jennifer McKechnie Year 2 - Explore new methods to provide information and obtain tenant views 31-Mar- 2027 No
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Year 3 - Explore new methods to provide information and obtain tenant views 31-Mar- 2028 No H/25- 28/TPS/022 Continue use of virtual meetings as option for people with limited time as well as for those with mobility issues as an attractive option to get involved from the comfort of own home 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes Zoom option continued for all WDTRO Liaison, Joint Rent Group, Scrutiny Panel and Pre-HACC meetings. Rent setting consultation also included an evening online meeting option. Zoom license for WDTRO also continued to facilitate their independent hybrid meetings. Jane Mack Year 2 summary: 31-Mar- 2027 No Year 3 summary: 31-Mar- 2028 No H/25- 28/TPS/023 Promote walkabouts to encourage tenants to get involved in their own neighbourhood 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes During 2025/26 the Walkabout Process was reviewed and strengthened and shared with the WDTRO. The aim is to ensure consistency of approach and encourage more tenants and tenants’ group to become involved. Progress and updates continue to be reported at liaison meetings. Jennifer McKechnie Year 2 summary: 31-Mar- 2027 No
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Year 3 summary: 31-Mar- 2028 No Icon Name 4. We will encourage the involvement of under-represented groups such as young people, homeless people, people with disabilities and minority ethnic groups Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/024 Explore opportunities to develop Mightynetworks, a digital platform, as a more interactive and accessible option to increase tenant participation from young people 31-Mar- 2027 Jane Mack H/25- 28/TPS/025 Continue links with local youth groups like YSORTIT, Youth Council to raise awareness of participation opportunities and tenant rights 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes Links continue with local groups such as Y-Sort-It who attended the WDTRO AGM. TP staff made contact made with MSYPs (Members of Scottish Youth Parliament and the quarterly TP newsletter is now shared with members. TP staff have also contacted Throughcare for Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To information on the Throughcare Champions Board to develop contact and explore opportunities. Year 2 summary: 31-Mar- 2027 No Year 3 summary: 31-Mar- 2028 No H/25- 28/TPS/026 Explore opportunities to develop a forum for people in or previously lived in temporary/supp orted accommodation 31-Mar- 2027 Jennifer McKechnie H/25- 28/TPS/027 Continue to support tenants at Dennystoun Forge to work with Housing Services and focus on their priorities 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes Support and activity during 2025/26 has included monthly tenants’ meetings and newsletter distributed, regular 6 monthly site inspections carried out alongside tenants and the delivery of Cultural Competency Training by MECCOP for housing staff involved with site residents. There has also been ongoing engagement around the development of the site, including detailed discussions and visits to proposed decant sites. Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Year 2 summary: 31-Mar- 2027 No Year 3 summary: 31-Mar- 2028 No H/25- 28/TPS/028 Continue membership of West Dunbartonshire Equality Forum and promote tenant participation to wider groups 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes Attended meetings of the Equality Forum on 12/3/25, 9/9/25 and 4/3/26 and participation remains a positive networking opportunity. Contacts have benefited getting TRA and Scrutiny Panel registered with WDCVS and contact from Carers WD invited to Dennystoun Forge to provide additional support to residents. Jane Mack Year 2 summary: 31-Mar- 2027 No Year 3 summary: 31-Mar- 2028 No H/25- 28/TPS/029 Develop links with other agencies and projects that work with tenants who have disabilities and identify ways to improve involvement in TP 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes Membership of West Dunbartonshire Equality Forum provides a good opportunity to connect with specialist agencies in WD. Article on Improving Lives a local charity who provide info and support to people living with disabilities, their family or carers included in Spring 2026 HN to help promote their activities. Jane Mack; Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Year 2 summary: 31-Mar- 2027 No Year 3 summary: 31-Mar- 2028 No Icon Name 5. We will ensure tenants are aware of the options available to them to shape housing service plans and budgets Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/030 Produce and promote an annual consultation calendar so tenants know in advance opportunities they have to influence housing services and policies. 31-Mar- 2028 Produce and promote an annual consultation calendar for 2025/26. 30-May- 2025 Yes Officers been contacted and consultation plans being put together for publicising. Consultation calendar for 2025 published on TP webpage and will be promoted in upcoming TP update and June Liaison meeting. Jane Mack Produce and promote an annual consultation calendar for 2026/27. 30-Apr- 2026 No Produce and promote an annual consultation calendar for 2027/28. 30-Apr- 2027 No H/25- 28/TPS/031 Carry out an annual consultation on rent setting and provide clear information for 31-Mar- 2028 Carry out an annual consultation on rent setting for 2026/27. 31-Jan- 2026 Yes Consultation ran from 30/10/25 to 23/01/26. Response rate 12.1% and tenant’s preferred rent option of 6.7% increase (lowest option available) Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To tenants to be able to make informed choices recommended to Council 04/03/26. Carry out an annual consultation on rent setting for 2027/28. 31-Jan- 2027 No Carry out an annual consultation on rent setting for 2028/29. 31-Jan- 2028 No H/25- 28/TPS/032 Continue to facilitate the Joint Rent Group to scrutinise the Housing Revenue Account to increase transparency and value for money. 31-Mar- 2028 Continue to facilitate the Joint Rent Group to scrutinise the HRA during 2025/26. 31-Mar- 2026 Yes Full JRG continues to meet every 2 months, and tenant volunteers meet in between to discuss and get a better understanding of the information shared at the JRG meetings. Commitment for updates to be provided ahead of tenant meetings has been restated and plan to review the timing and frequency of tenant JRG meetings. Jane Mack Continue to facilitate the Joint Rent Group to scrutinise the HRA during 2026/27. 31-Mar- 2027 No Continue to facilitate the Joint Rent Group to scrutinise the HRA during 2027/28. 31-Mar- 2028 No H/25- 28/TPS/033 Support the Joint Rent Group to develop tenant 31-Mar- 2028 Support the Joint Rent Group to develop tenant involvement in the HRA budget decision making process during 2025/26. 31-Mar- 2026 Yes Tenant understanding of HRA continues to develop. Capital and void budgets in particular are being monitored and Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To involvement in the HRA budget decision making process questions asked at the JRG. This involvement will help ensure that tenant involvement in the budget decision making process should follow on from that. Support the Joint Rent Group to develop tenant involvement in the HRA budget decision making process during 2026/27. 31-Mar- 2027 No Support the Joint Rent Group to develop tenant involvement in the HRA budget decision making process during 2027/28. 31-Mar- 2028 No H/25- 28/TPS/034 Ensure new tenants are told at sign-ups and new tenant visits about their rights to get involved and the opportunities available. 31-Mar- 2026 Action to discussed at staff implementation group. Review information new tenants receive about rights and opportunities to get involved and make relevant improvements. 31-Mar- 2026 Yes Revised tenant handbook includes updated information on tenant participation. A new “Getting started in your new tenancy” digital link via Sway was developed by Housing Operations during 2025/26 which provides a link to the tenant handbook and TP is mentioned in this. Aim that when Sway form is next reviewed that TP is included. Jane Mack H/25- 28/TPS/035 Explore new opportunities to promote the range of options 31-Mar- 2028 Explore new opportunities to promote the range of options available to tenants to get involved during 2025/26. 31-Mar- 2026 Yes Ways to get involved leaflet updated – is now fully accessible and available via website and promoted via Housing News. Jennifer McKechnie
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To available to tenants to get involved. Social media is also used to promote the range of opportunities available to tenants to get involved. Explore new opportunities to promote the range of options available to tenants to get involved during 2026/27. 31-Mar- 2027 No Explore new opportunities to promote the range of options available to tenants to get involved during 2027/28. 31-Mar- 2028 No Icon Name 6. We will assess our performance in line with the Scottish Social Housing Charter and involve tenants in our annual Tenant Report. Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/036 Agree with tenants what Charter indicators they want included in the Annual Charter Performance Report. 31-May- 2026 Brief WDTRO and Scrutiny Panel on updated Charter Indicators. 31-Oct- 2025 Yes Complete - Tenant groups have been briefed on new Charter Indicators and are already receiving regular data about the new damp and mould indicators. Following discussion with WDTRO full review of Annual Charter Performance Report will be carried out early in 2026. Stefan Kristmanns Review content, style, and format of Annual Charter Performance Report to cover next 5-year period, including 31-May- 2026 No Scrutiny Panel and WDTRO been invited to review the Charter report and are
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To performance indicators (link to review of Housing Service Standards and content of performance insert shared with Housing News). interested. Advert also included in spring 26 Housing News asking for tenant volunteers. H/25- 28/TPS/037 Review the best style to use to ensure the report is accessible and easy to understand 31-May- 2026 Following discussion with WDTRO full review of Annual Charter Performance Report will be carried out early in 2026. 31-May- 2026 No WDTRO and Scrutiny Panel been invited to be included in the review and are interested. Article also included in Spring 2026 Housing News about review and asking for tenant volunteers. Jane Mack H/25- 28/TPS/038 Assist WD Scrutiny Panel to review and scrutinise performance data 31-Mar- 2028 Brief Scrutiny Panel on 2024/25 performance and help inform focus of scrutiny activity. 30-Jun- 2025 Yes 2024/25 Performance update been issued to Scrutiny Panel members and will be discussed at their meeting on 8/7/25 and used to inform what area they will want to look at next. Jane Mack Brief Scrutiny Panel on 2025/26 performance and help inform focus of scrutiny activity. 30-Jun- 2026 No Brief Scrutiny Panel on 2026/27 performance and help inform focus of scrutiny activity. 30-Jun- 2027 No H/25- 28/TPS/039 Support scrutiny activity by reviewing training materials 31-Mar- 2028 Support scrutiny activity by reviewing training materials available for staff and tenants. 30-Jun- 2025 Yes Scrutiny training material been updated for new potential members with current performance information and examples. Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To available for staff and tenants Support scrutiny activity by reviewing training materials available for staff and tenants. 30-Jun- 2027 No Support scrutiny activity by reviewing training materials available for staff and tenants. 31-Mar- 2028 No H/25- 28/TPS/040 Recruit new members onto the WD Scrutiny Panel 31-Mar- 2028 Year 1 summary: 31-May- 2026 Yes Advert for Panel members included in Spring 2025 Housing News. Facebook advert also published April 2025. Contact made with Clydesider community newspaper and an article featuring a Scrutiny panel member included. One new member undergone training 17/12/25 and has signed Code of Conduct and formally joined Panel. 1 other interested and still to do training. Jane Mack Year 2 summary: 31-May- 2027 No Year 3 summary: 31-Mar- 2028 No Icon Name 7. We will ensure that the resources we put in place and practices we carry out are adequate to support and develop tenant participation activity
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/041 Respond to any training requirements of TRA members. 31-Mar- 2028 Year 1 summary: 31-Mar- 2026 Yes Committee skills training material has been fully updated and delivered to 3 TRA's. Jennifer McKechnie Year 2 summary: 31-Mar- 2027 No Year 3 summary: 31-Mar- 2028 No H/25- 28/TPS/042 Monitor TP Budget spending 31-Mar- 2028 Monitor TP Budget spending during 2025/26. 31-Mar- 2026 Yes Monthly updates on TP Budget spending provided by Finance and are reviewed. Jane Mack Monitor TP Budget spending during 2026/27. 31-Mar- 2027 No Monitor TP Budget spending during 2027/28. 31-Mar- 2028 No Icon Name 8. We will ensure we communicate effectively with tenants and provide good quality, accessible information that tenants want Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/25- 28/TPS/043 Review and improve the content on the TP web pages and use of social media. 31-Mar- 2028 Review and improve the content on the TP web pages during 2025/26. 31-Mar- 2026 Yes All TP pages been reviewed and updated. Meeting notes from Liaisons, Sheltered Housing Forum, JRG and Pre- HACC Forum added regularly. Regular Facebook posts continued. Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Review and improve the content on the TP web pages during 2026/27. 31-Mar- 2027 No Review and improve the content on the TP web pages during 2027/28. 31-Mar- 2028 No H/25- 28/TPS/044 Ensure all Housing web pages remain up to date with relevant information 31-Mar- 2028 Review and improve the content on the web pages during 2026/27. 31-Mar- 2027 No Following review and improvement of the content of the TP page on our website, we will engage with other sections across housing to ensure that all housing web pages have been reviewed and updated where appropriate. Jane Mack Review and improve the content on the web pages during 2027/28. 31-Mar- 2028 No H/25- 28/TPS/045 Create a webpage to promote walkabouts and share updates on action plans 31-Mar- 2027 Following the review and updated walkabout process being agreed this action will be taken forward in 2026/27. No Jennifer McKechnie H/25- 28/TPS/046 Continue to produce quarterly editions of the Housing News to keep all tenants up to date with housing investment, service 31-Mar- 2028 Produce quarterly editions 2025/26. 31-Mar- 2026 Yes Complete - Quarterly editions produced covering housing service developments, investments and new builds as well as promoting local TRA activities, Tenant Priority Budget and ensuring HN is informative and interesting to read. Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To developments, outcomes from consultations and local tenant activities Produce quarterly editions 2026/27. 31-Mar- 2027 No Produce quarterly editions 2027/28. 31-Mar- 2028 No H/25- 28/TPS/047 Share digital skills and access, to assist housing teams produce and promote improved information for tenants 31-Mar- 2028 Year 1: Discuss at staff implementation group and agree actions to progress. 30-Jun- 2026 No Discussed at staff implementation group meeting 8/4/26 and free canva tools are available. TP staff also able to assist in design. HO templates are available and teams know to use them. Jane Mack Year 2: Discuss at staff implementation group and agree actions to progress. 31-Mar- 2027 No Year 3: Discuss at staff implementation group and agree actions to progress. - 31-Mar- 2028 No H/25- 28/TPS/048 Assess interest in creating an editorial group with tenants to develop content of the Housing News 31-Oct- 2026 Advertise for tenant members of editorial group to review Housing News content. 31-May- 2025 Yes Advert included in Spring HN and through TP FB page. Interest from 2 tenants. Jane Mack Discuss and agree with interested tenants the remit of an editorial group. 31-Oct- 2026 Yes Plan to editorial group is to review each edition of the Housing News and provide detailed feedback to inform content in an on-going process. H/25- 28/TPS/049 Ensure TP information is circulated directly to relevant staff 30-Nov- 2025 Discuss and review at staff implementation group how TP info is circulated. Yes Discussed at implementation group meeting 1/4/25. Housing ops have a regular team bulletin and TP now have opportunity to add Jane Mack
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To relevant info before each one is circulated. TP updates also being sent direct to team leaders and HOs rather than being cascaded. Action Status Cancelled Overdue; Neglected Unassigned; Check Progress Not Started; In Progress; Assigned Completed PI Status Alert Warning OK Unknown Data Only Long Term Trends Improving No Change Getting Worse Short Term Trends Improving No Change Getting Worse Risk Status
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Alert High Risk Warning OK Unknown