Item 8 - Appendix 1
West Dunbartonshire Council · 13 May 2026
Back to Housing & Communities Committee — 13 May 2026 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Appendix 1 - H&E Delivery Plan Year-end Progress 2025-26 1. Our communities Objective 1. Our neighbourhoods are safe, resilient and inclusive Action Statu s Progress Due Date Note Owner Complete second phase of CCTV equipment and infrastructure modernisation and improvements 30- Sept- 2025 This action has been successfully completed. During the project some unforeseen technical challenges caused some delay, these have now been resolved, and all work is fully completed. Nicola Pettigrew Delivery of Housing Solutions Strategy 31-Mar- 2026 This action has been successfully completed. The strategy was signed off Feb 25 HACC and began rolling out April 2025 and new action plan created to take the implementation forward. John Kerr Develop a refreshed approach to tenant safety inclusive of Awaabs law 31-Mar- 2026 This action has not been fully completed. To date the working group has been established however we are waiting for Scottish Government Guidance before finalising our approach to ensure we meet the new legislative requirements. Anticipated to be completed by end of May 2026. John Kerr Objective 2. Our residents’ health and wellbeing remain a priority Action Statu s Progress Due Date Note Owner Develop and introduce a new preventative focused 31-Mar- 2026 Phase 1 of this action has been completed with the system being fully developed, over the coming year the focus will be on introducing over the coming year. John Kerr ITEM 8 - APPENDIX 1
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Action Statu s Progress Due Date Note Owner housing access system (phase 1) Objective 3. Our residents are supported to increase life and learning skills Action Statu s Progress Due Date Note Owner Deliver on key objectives of the Housing Emergency Action Plan 31-Mar- 2026 This action has been completed. The identified actions for the coming year will be reported with he housing emergency update report at spring HACC. John Kerr Housing Solutions Strategy actions to be implemented 31-Mar- 2026 This action has been completed. Considerable focus on the introduction of the new housing solution service and preventative approach. John Kerr 2. Our Environment Objective 6. Our neighbourhoods are sustainable and attractive Action Statu s Progress Due Date Note Owner Ensure the Council’s Housing stock maintains compliance with the Scottish Housing Quality Standard and reduce the number of properties held in abeyance. 31- Mar- 2026 This action has been completed. Capital Investment programme for 25- 26 continues to progress completions and contributes to maintaining and progressing SHQS compliance. Alan Young
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Action Statu s Progress Due Date Note Owner Ensure the Council’s Housing stock progresses towards the achievement of the energy efficiency standard for social housing (EESSH). 31- Mar- 2026 This action has been completed. Capital Investment programme for 25- 26 continues to progress EWI and contribute to EESSH compliance Alan Young Develop and introduce a wider national rented home strategy This action has been cancelled as it was a response to elements within the Housing Bill, these have now been removed from the Housing Bill through the parliamentary process, and this action is no longer required. John Kerr Develop approach to the new Social Housing Net Zero Standard 31- Mar- 2026 The Scottish Government working group has been reintroduced and WD are participants on this working group. Work on this will progress over the following year and we will continue with the fabric first approach in preparation for new standards. John Kerr Deliver on the More Homes Programme 31- Mar- 2026 This action has been completed. The New Strategic Housing Investment Plan (2026/27 - 2030/31) was approved in November 2025. Over the last year we have completed on 64 new properties and 35 buybacks and an additional 46 Empty Homes have been brought back into use. John Kerr Deliver new Housing Asset Management Strategy 31- Mar- 2026 This action has not been completed within year and has been delayed due to stock modelling exercise that requires to be carried out. It is anticipated that this will take place in May 2026, and the strategy will be developed and anticipated to be reported to HACC in November 2026. John Kerr Implement digital improvement for housing operations (mobile app) 31- Mar- 2026 This action has been successfully completed. To date we have developed the case management system compatible with the IHMS to allow housing officers to manage caseloads; the focus to date has been on pre tenant and new tenant visits. Work will continue throughout the year to roll this out to all housing officers. Nicola Pettigrew
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Action Statu s Progress Due Date Note Owner Implement digital improvement for housing operations (self-serve portal) 31- Mar- 2026 This action has been successfully completed. To date we have completed the automation of the housing application process and implemented a range of housing functions to the serve service portal to demonstrate continuous improvement and demonstrate continuous improvement. Nicola Pettigrew Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to meet citizen expectation and service standards Risk of citizen dissatisfaction due to us not doing what we say we will when we say we will or not completing required works first time. 07-April- 2026 Building services improvement plan identified key improvement areas to increase satisfaction with the service. Recent satisfaction with repairs achieved 90.2% demonstrating the significant progress made over the last few years. Craig Wilson Failure to achieve the outcomes of the Scottish Social Housing Charter The Scottish Social Housing Charter sets out the standards and outcomes that tenants and customers should expect from social landlords, in terms of the quality and value for money of the services they receive. Failure to continue to meet these could place the Council at risk of the intervention powers of the Scottish Housing Regulator 16-April- 2026 Assessment remains as previous, however increased risk concerns have been identified and included within the Councils Annual Assurance Statement which was submitted to the Housing Regulator in October John Kerr
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Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to deliver on homelessness prevention The risk that, similar to other Local Authorities we will be unable to adequately meet housing needs due to rising costs and reduction in funding. 16-April- 2026 Assessment upgraded and linked to the housing emergency declaration 2024. Key aspect of housing emergency action plan is to accelerate homeless prevention activities in advance of homeless prevention duties as noted in the current Housing Act. John Kerr Failure to maintain Housing Stock The risk that Council’s Housing Stock are not fully fit for purpose with consequent adverse impact on our ability to deliver efficient and effective housing for Council tenants. 07-April- 2026 No change to risk score, programme for investment and upgrades to council housing continues into 26-27 and a further five year programme to 26-30. Alan Young 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Action Statu s Progress Due Date Note Owner Develop and implement wellbeing, employee engagement, equality and learning and development plans to enable capabilities, improve resilience and 31- Mar- 2026 This action has been completed, with significant progress made. The Building Services improvement plan continues to be implemented, with ongoing focus on automation, communication, and culture. Regular 1-to-1s with frontline staff are embedded, alongside monthly toolbox talks, monthly newsletters, and biannual Be the Best conversations. Peter Barry
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Action Statu s Progress Due Date Note Owner promotion of a diverse workforce There has been a noticeable positive shift in culture, with continued emphasis on maintaining effective back-to-basics conversations. Develop and implement employee life cycle plans in line with the People First Strategy to attract and retain the workforce 31- Mar- 2026 This action has been completed. Recruitment and retention approaches for hard-to-fill roles have been reviewed across service areas, alongside career pathways and access to learning and qualifications within Housing Services. Building services employees are encouraged to undertake HNC Construction Management courses, and apprentices are supported with an additional year of training to improve qualifications and future employment opportunities. Work is also underway to explore costings and information for a Housing Options Toolkit for all frontline Housing Operations staff. Peter Barry Implement service review process including role design, use of new technology and new ways of working to add resilience, address gaps, and establish opportunities for efficiencies 31- Mar- 2026 This action has been not yet been completed. Flexible working and flexible retirement options have been implemented, alongside ongoing value-for-money initiatives discussed at monthly meetings to ensure standards are met without exceeding obligations, while effectively managing throughput and customer expectations. Fixed-term posts within Building Services have been readvertised and successfully filled. Work continues with HR to review HA structure for SOM compliance. Peter Barry Develop and implement learning and development plans and development opportunities to improve capabilities and resilience within the workforce 31- Mar- 2026 This action has been completed. Management skills and effectiveness have been refreshed through the introduction of Power BI service reports across Housing Operations, now in place for Team Leaders and above. New reports covering areas such as, abatements, decants, voids, and lettings are actively used. Balanced scorecards are scheduled between Team Leaders and Management to help reduce spend while maintaining value for money and service quality. Ongoing Peter Barry
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Action Statu s Progress Due Date Note Owner monitoring continues to ensure management capability remains effective in addressing service demands and financial pressures. Objective 11. Our Council is adaptable and focused on delivering best value for our residents Action Statu s Progress Due Date Note Owner Implement improvement plan for Building Services – year 4 31- Mar- 2026 This action has been successfully completed. All actions have been completed and reviewed to identify continuous improvement for the new action plan. Craig Wilson Externalise reroofing programme 31- Mar- 2026 This action has been successfully completed. The procurement exercise for the new contractor was carried out with committee approval granted in August. Initial consultation work was carried out regarding the TUPE arrangements of staff and has now been fully implemented. Craig Wilson Reduce the actual days taken to Bring Back to Relet Standard (BRS) a void property. 31- Mar- 2026 This action has been successfully completed. Work has been done to improve productivity around management of void properties. In the first half of the year, we have seen a reduction in days taken as a result of targeted action. We will continue over the rest of this year to ensure continued success. Craig Wilson
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Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to implement IHMS system across building services The effective implementation of the IHMS system will delivery efficiency, improve case tracking, capture customer satisfaction and improve service delivery. 07-April- 2026 The risk has reduced significantly due to extensive development work to enhance the service. This includes mobile working for maintenance to enable input of repairs on site, rolling out van stock to improve on first time fixes and development of HAVs for to allow monitoring and recording of Hand Arm Vibration Syndrome. Craig Wilson PI Status Target significantly missed Target narrowly missed Target met or exceeded Data only – no target set Long Term Trends Improving No Change Declining Action Status Overdue Not on track In Progress and on track Completed Risk Status Alert Warning OK Short Term Trends Improving No Change Declining