Item 8 - Appendix 1
West Dunbartonshire Council · 19 November 2025
Back to Housing & Communities Committee — 19 November 2025 and its agenda
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Housing Services Delivery Plan Mid-Year Progress 2025-26 1. Our communities Objective 1. Our neighbourhoods are safe, resilient and inclusive Performance Indicator Q1 2025/26 Q2 2025/26 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend Number of incidents directed to Police by Public Space CCTV team 132 100 122 100 Mid-year target exceeded. Nicola Pettigrew % of anti-social behaviour cases resolved 91% 96% 98.2 % 96% Mid-year target narrowly missed. Overall, 569 cases have been resolved within the first half of the year with 83% of these being resolved within 30 days. Whilst the service has been going through a redesign there has been staffing vacancies which may have impacted on performance. The ASB cases resolved is a complex calculation and mid-year performance is indicative of performance to date and subject to change at year end once a data validation exercise is Nicola Pettigrew ITEM 8 - APPENDIX 1
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Performance Indicator Q1 2025/26 Q2 2025/26 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend carried out, it is anticipated the year- end target will be met. % of Public Space CCTV cameras that are operational Not available at mid-year As the CCTV infrastructure goes through the modernisation process it is not possible to have reliable figures on operational cameras as they are constantly changing. Testing of connectivity and problem-solving technical issues means that camera performance at this stage is undeterminable. It is anticipated that when the system upgrade is completed in late Autumn, we will be able to better monitor the performance of the cameras and report an average figure at year end. Nicola Pettigrew Number of breaches of the Unsuitable Accommodation Order 0 0 0 0 Mid-year target met. John Kerr Action Status Progress Due Date Note Owner Implement second phase of CCTV equipment and infrastructure modernisation and improvements 30-Sept- 2025 This action is progressing well, during the project some unforeseen technical challenges caused some delay, these have now been resolved, and work continues to the infrastructure modernisation programme. To date Nicola Pettigrew
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Action Status Progress Due Date Note Owner work that has been undertaken in the final stages of the project includes, Fiber connection at Balloch has now been approved and is operational, work continues at the high-rise accommodation, and it is anticipated that within the coming weeks Dalmuir, Drumry and Kilbowie buildings will be complete (except for the lifts). We continue to work with Kone and have reached agreement for access to all lift shafts to allow new cameras in all lifts will be installed, virtually all high rise cabling is complete and now looking at adding the camera units to the completed circuits (adding the cameras is the final part of the task, with the cabling and connection the time consuming factors). Street cameras installed; Whitecrook and Craigilea Road are now fully online and images back to control room. Overall cameras installed 304 out of 411 - (74% completion) and 60% of circuits have been installed. It is anticipated to be fully completed, and all cameras live by late Autumn 2025. Delivery of Housing Solutions Strategy 31-Mar- 2026 This action has been successfully completed. The strategy was signed off Feb 25 HACC and began rolling out April 2025 and new action plan created to take the implementation forward. John Kerr Develop a refreshed approach to tenant safety inclusive of Awaabs law 31-Mar- 2026 This action is progressing as planned. Awaabs law is included in the Housing bill which was passed by Parliament on 20th September. We have been rolling out damp and mould sensors which has been addressing any issues. Once guidance from the Scottish government has been given on the timescales and John Kerr
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Action Status Progress Due Date Note Owner expected actions, we will refresh our approach to ensure compliance. Objective 2. Our residents health and wellbeing remains a priority Performance Indicator Q1 2025/26 Q2 2025/26 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend % of Youth Homelessness levels in West Dunbartonshire 21% 20% 26.6 % 20% Mid-year target not met. We have managed to reduce the levels of youth homelessness significantly over recent years and met the ambitious target set for 2024/25. Levels of presentations have increased slightly in Q1 and Q2 of 2025/26 we will continue to monitor this closely and take any mitigating actions where appropriate. John Kerr Total number of children in temporary accommodation 126 n/a 134 n/a We have been using all available tools to reduce the numbers of children in our homeless service including prioritisation of larger family homes within our buy back schemes. Our new build programmes have included high numbers of 4- and 5- bedroom properties. John Kerr
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Performance Indicator Q1 2025/26 Q2 2025/26 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend However, we have continued to see high numbers of larger family present as homeless outweighing the increased supply. Action Status Progress Due Date Note Owner Develop and introduce a new preventative focused housing access system 31-Mar- 2026 This action is progressing as planned. With the new proposal due to be discussed at the November Access to Housing meeting. John Kerr Objective 3. Our residents are supported to increase life and learning skills Action Status Progress Due Date Note Owner Deliver on key objectives of the Housing Emergency Action Plan 31-Mar- 2026 This action is progressing well. 50% of the actions are completed, 27% more than 50% complete, the remainder have been progressed but several linked to the delivery of the new housing solutions strategy once vacancies have been filled. John Kerr Housing Solutions Strategy actions to be implemented 31-Mar- 2026 This action is progressing as planned and due to be completed by year end. All Q1 and Q2 actions due in year one have been completed. John Kerr 2. Our Environment
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Objective 6. Our neighbourhoods are sustainable and attractive Performance Indicator Q1 2025/26 Q2 2025/26 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend Tenancy Sustainment Levels within Housing First 100% 90% 100% 90% Target exceeded at mid-year point. John Kerr Average length of time to re-let properties 24.44 25 22.7 25 Mid-year target exceeded. Nicola Pettigrew The number of incidences of youth homelessness in West Dunbartonshire is reduced 61 58 74 58 Mid-year target not met at mid-year. We have managed to reduce the levels of youth homelessness significantly over recent years and met the ambitious target set for 2024/25. Levels of presentations have increased slightly in Q1 and Q2 of 2025/26 we will continue to monitor this closely and take any mitigating actions where appropriate. John Kerr % of all homeless cases re-assessed within 12 months (repeat homelessness) 6% 4% Data not yet available Quarter one target not met, quarter two target is not yet available. We will continue to monitor this closely and take any mitigating actions where appropriate. John Kerr % of council dwellings that meet 73.84 % 73.23 % 75.6 % 78% Mid-year target narrowly missed. Despite this performance has Alan Young
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Performance Indicator Q1 2025/26 Q2 2025/26 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend the Scottish Housing Quality Standard improved from the first quarter and in the longer term. Work continues to complete EICR and to increase compliance, the % Compliance rate reflects the good progress in EICR completions. Action Status Progress Due Date Note Owner Ensure the Council’s Housing stock maintains compliance with the Scottish Housing Quality Standard and reduce the number of properties held in abeyance. 31-Mar- 2026 This action is progressing well and on track to be completed at year end. The Capital Investment programme for 25-26 continues to progress and contribute to SHQS compliance. Alan Young Ensure the Council’s Housing stock progresses towards the achievement of the energy efficiency standard for social housing (EESSH). 31-Mar- 2026 This action is progressing well and on track to be completed at year end. The Capital Investment programme for 25-26 continues to progress external wall insulation (EWI) and contribute to EESSH compliance. Alan Young Develop and introduce a wider national rented home strategy This action has been cancelled as it was a response to elements within the Housing Bill, these have now been removed from the Housing Bill through the parliamentary process, and this action is no longer required. John Kerr Develop approach to the new Social Housing Net Zero Standard 31-Mar- 2026 This action has made some progress however we await an updated position from Scottish Government on the new zero social housing standard which we will have to John Kerr
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Action Status Progress Due Date Note Owner meet allowing us to draft a net zero strategy for our housing stock. Deliver on the More Homes Programme 31-Mar- 2026 This action is progressing as planned. To date we have delivered on the following projects: Clydebank East-12 flats 1 and 2 beds, Mount Pleasant- 3 terraced bungalows, 4 cottage flats, 12 flats mix of 1 and 2 beds 19, Pappert - houses cottage flats 1 and 2 bedrooms (9) and 17 family houses 3 and 4 bed. In total we have delivered 57 new houses and a further 20 buy backs. Over the remaining year we anticipate completion of Gilmour Avenue and Willox Park delivering a further 19 properties. John Kerr Deliver new Housing Asset Management Strategy 31-Mar- 2026 We are currently finalising comprehensive assessment of our housing stock this will then allow our strategy to be developed. John Kerr Implement digital improvement for housing operations (mobile app) 31-Mar- 2026 This action is progressing as planned and anticipated to be completed by year end. To date we have improved the functionality of housing functions ensuring managers have access to more timely data and information. We have moved functionality of house visits on to the app and over the remaining year we will focus on progressing the technology to allow a range of other housing functions to be available. The development of the mobile app for housing officers demonstrates our commitment to continuous improvement. Nicola Pettigrew
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Action Status Progress Due Date Note Owner Implement digital improvement for housing operations (self-serve portal) 31-Mar- 2026 This action is progressing well and anticipated to completed by year end. To date we have completed the automation of the housing application process, and the focus for the remaining year will be to complete the transition of other housing functions to the serve service portal to demonstrate continuous improvement and demonstrate improved customer experience. Nicola Pettigrew Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to meet citizen expectation and service standards Risk of citizen dissatisfaction due to us not doing what we say we will when we say we will or not completing required works first time. 13-Oct- 2025 To ensure citizens expectations and service standards are met we have identified key priority areas within the Building Services Improvement Plan, where progress is reported to the Building Service Board. We will continue to monitor customer satisfaction to assess the impact of the improvements. Craig Wilson Failure to achieve the outcomes of the Scottish Social Housing Charter The Scottish Social Housing Charter sets out the standards and outcomes that tenants and customers should expect from social landlords, in terms of the quality and value for money of the services they receive. Failure to continue to meet these could place the Council at 16-Oct- 2025 Assessment remains as previous, however risk concerns have been identified and included within the Councils Annual Assurance Statement which was submitted to the Housing Regulator in October 2025. John Kerr
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Risk Description Current Assessment Target Assessment Date Reviewed Note Owner risk of the intervention powers of the Scottish Housing Regulator Failure to deliver on homelessness prevention The risk that, similar to other Local Authorities we will be unable to adequately meet housing needs due to rising costs and reduction in funding. 04-Nov- 2025 Assessment upgraded and linked to the housing emergency declaration 2024. Key aspect of housing emergency action plan is to accelerate homeless prevention activities in advance of homeless prevention duties as noted in the current Housing Bill. John Kerr Failure to maintain Housing Stock The risk that Council’s Housing Stock are not fully fit for purpose with consequent adverse impact on our ability to deliver efficient and effective housing for Council tenants. 09-Oct- 2025 No change to risk score, programme for investment and upgrades to council housing continues into 25-26 and a further five-year programme to 29-30. Alan Young 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Action Status Progress Due Date Note Owner Workforce Planning: Develop and implement wellbeing, employee engagement, equality and learning and development plans to enable 31-Mar- 2026 Work is progressing in this area with the continuation of the implementation of the Building Services improvement plan. Peter Barry
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Action Status Progress Due Date Note Owner capabilities, improve resilience and promotion of a diverse workforce Workforce Planning: Develop and implement employee life cycle plans in line with the People First Strategy to attract and retain the workforce 31-Mar- 2026 The service has seen improvement in this area focussing on improvement for internal career progression to retain talent and have a talent pipeline for hard to fill roles. Peter Barry Workforce Planning: Implement service review process including role design, use of new technology and new ways of working to add resilience, address gaps, and establish opportunities for efficiencies 31-Mar- 2026 The service review within Building Services is now almost concluded with final roles for phase 3 being recruited to and this is leading to service improvement and improved workforce flexibility. Workforce stability in Building Services has been achieved with the review of temporary contracts now concluded. Work will continue on reviewing structures across services to improve SOM compliance and effectiveness. Peter Barry Workforce Planning: Develop and implement learning and development plans and development opportunities to improve capabilities and resilience within the workforce 31-Mar- 2026 Work continues in this area with support the improvement of managers capability and skills set around people practice and financial responsibilities. Peter Barry Objective 11. Our Council is adaptable and focused on delivering best value for our residents
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Performance Indicator Q1 2024/25 Q2 2024/25 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend % of properties returned from repairs within target 62.1 % 80% 74.6 % 80% Mid-year target not met. Despite this significant improvement has been made in the second quarter. Craig Wilson Average time taken (in days) to complete medical adaptations 68 40 69 40 Mid-year target not met. Performance has been affected by completions of longer standing applications which have a big effect on the total average. Alan Young Average time (in days) to inspect and repair empty homes 16 12 12 12 Mid-year target narrowly missed. Despite this Performance has improved in the second quarter to meet target. Craig Wilson Percentage of repairs appointments kept 91.3 % 93.6 % 92% 93.6 % Mid-year target narrowly missed. Despite this performance has improved in the second quarter. Craig Wilson Number of times in the reporting year did you not meet your statutory obligation to complete a gas safety check within 12 months of a gas appliance being fitted or last checked 0 0 0 0 Mid-year target met. This PI replace the previous measurement of gas safety checks of % of properties that require a gas safety record which had a gas check and record completed by the anniversary date. Craig Wilson
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Performance Indicator Q1 2024/25 Q2 2024/25 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend Percentage of reactive repairs carried out completed right first time 99.4 % n/a 99.4 % n/a Performance remains strong in both quarters. The definition of this indicator was changed by the Regulator and applies from April 2025. The impact will be that performance will improve for all landlords, but we have no benchmark to understand exactly by how much and there difficult to agree a target. Craig Wilson % of tenants satisfied with the repairs and maintenance service 85.8 % 91.8 % 88.7 % 91.8 % Mid-year target narrowly missed; however, improvement is showing in the second quarter and both the long and short term. Craig Wilson Average length of time (in hours) taken to complete emergency repairs 4.91 4 4.67 4 Mid-year target not met. Despite this performance has improved in both the long term and short term. Craig Wilson % of council rent that was lost due to houses remaining empty 0.56 % 0.85 % 0.9% 0.85 % Mid-year target met. Nicola Pettigrew Average time taken (in days) to complete 13.55 9.7 11.4 6 9.7 Mid-year target not met; despite this performance improvement is showing in the second quarter and showing Craig Wilson
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Performance Indicator Q1 2024/25 Q2 2024/25 Comments Owner Statu s Value Targe t Short Trend Long Trend Statu s Value Targe t Short Trend Long Trend non-emergency repairs improvement over the previous two quarters. Action Status Progress Due Date Note Owner Implement improvement plan for Building Services – year 4 31-Mar- 2026 This action is progressing well. To date we have identified key priorities and developed an action plan for the coming year, this was approved at the Building Services Board where progress will be regularly updated. We have carried out a review of service delivery and will seek approval at Strategic Renewal and Review Group (SRRG) in October '24 and report outcomes to Housing and Communities Committee (HACC). Over the remaining year we will undertake a job evaluation exercise appropriate to service needs. Craig Wilson Externalise reroofing programme 31-Mar- 2026 This action is progressing as planned. The procurement exercise for the new contractor was carried out with committee approval granted in August. Initial consultation work has been carried out regarding the TUPE arrangements of staff; it is anticipated this will be fully complete by 27th October 2025. Craig Wilson Reduce the actual days taken to Bring Back to Relet Standard (BRS) a void property. 31-Mar- 2026 This action has been successfully completed. Work has been done to improve productivity around management of void properties. In the first half of the year we have seen a reduction in days taken as a result of targeted action. We will continue over the rest of this year to ensure continued success. Craig Wilson
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Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Failure to implement IHMS system across building services The effective implementation of the IHMS system will delivery efficiency, improve case tracking, capture customer satisfaction and improve service delivery. 13-Oct- 2025 IHMS has been fully implemented within Building Services. Almost all of building services operatives are using the technology associated with IHMS and are continually trained as we continue to add further functionality to the system. Craig Wilson PI Status Target significantly missed Target narrowly missed Target met or exceeded Data only PI Risk Status Alert Warning OK Long Term Trends Improving No change Declining Action Status Overdue Not on track In Progress and on track Completed Cancelled Short Term Trends Improving No change Declining
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