Supplementary Document Pack (Bookmarked) - HAC 07 05 25
West Dunbartonshire Council · 7 May 2025
Back to Housing & Communities Committee — 7 May 2025 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
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Supplementary Agenda Housing and Communities Committee Date: Wednesday, 7 May 2025 Time: 10:00 a.m. Format: Hybrid Meeting Contact: Email: Nicola Moorcroft, Committee Officer Nicola.moorcroft@west-dunbarton.gov.uk committee.admin@west-dunbarton.gov.uk Dear Member ITEM TO FOLLOW I refer to the agenda for the above meeting that was issued on 23 April 2025 and now enclose a copy of Items 7(b) and 9 which were not available for issue at that time. Yours faithfully PETER HESSETT Chief Executive Page 83
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Note referred to:- 7 SCRUTINY REPORTS (b) FIRE AND RESCUE SCRUTINY REPORT 85 - 99 Submit report by the Local Senior Officer, Scottish Fire and Rescue Service providing appropriate performance data (Quarter 4) measured against priorities in the West Dunbartonshire Local Fire and Rescue Plan. 9 HOUSING EMERGENCY ACTION PLAN 101 - 140 Submit report by the Chief Officer - Housing and Employability providing an update on the Housing Emergency Action Plan (HEDAP) which was formulated to address the emergency following the Council’s housing emergency declaration on 1st May 2024. Distribution:- Provost Karen Murray Conaghan Councillor Ian Dickson Councillor Gurpreet Singh Johal (Chair) Councillor David McBride Councillor John Millar Councillor Lawrence O’Neill Councillor Lauren Oxley Councillor Chris Pollock Councillor Martin Rooney Councillor William Rooney Councillor Hazel Sorrell (Vice Chair) Councillor Sophie Traynor All other Councillors for information Chief Executive Chief Officer – Housing and Employability Chief Officer – Resources Date issued: 25 April 2025 Page 84
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Scrutiny Report 2024-25 Q4 West Dunbartonshire Performance and Scrutiny Group West Dunbartonshire ITEM 7b Page 85
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1 2 3 4 5 6 7 8 9 10 11 12 13 Summary Trends Accidental Dwelling Fires (ADFs) Accidental Dwelling Fire Casualties Non-Fire Casualties Deliberate Fires Non-Domestic Fires Unwanted Fire Alarm Signals (UFAS) Road Traffic Collisions (RTCs) Home Fire Safety Visits (HFSVs) Fire Safety Enforcement Community Safety & Engagement Glossary of Terms Contents Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 12 Page 13 Page 14 About the statistics within this report The activity totals and other statistics quoted within this report are published in the interests of transparency and openness. They are provisional in nature and subject to change as a result of ongoing quality assurance and review. Because all statistics quoted are provisional there may be a difference in the period totals quoted in our reports after local publication which result from revisions or additions to the data in our systems. The Scottish Government publishes official statistics each year which allow for comparisons to be made over longer periods of time. 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Scrutiny Report 2024-25 Q4 West Dunbartonshire Performance and Scrutiny Group West Dunbartonshire Page 86
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1. Summary 120 Fires 93 102 False Alarms 315 15 8 0 Fire Fatalities 10 4 34 UFAS 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Non-Fire Incidents People Rescued by Firefighters People Receiving First Aid or Hospital Treatment (Non-Fire) People Receiving First Aid or Hospital Treatment (Fires) Non-Fire Fatalities Top 10 Incident Types Fire (Outdoor) False Alarm (Due to … Fire (Building) Inter-Agency False Alarm (UFAS) False Alarm (Good I… Flooding / Water Res… Other Non-Fire Humanitarian Securing Scene Vehicle (Non-fire) 76 42 40 36 34 24 14 12 11 7 7 2024-25 Q4 17 Fire Safety Audits 76 Home Fire Safety Visits Total Incidents (Incl. Incompletes) In this report, the Scottish Fire and Rescue Service(SFRS) has demonstrated a strong commitment to public safety. We attended a range of operational incidents, which are detailed above. Home Fire Safety Visits(HFSV) continue to be a priority, and we conducted 76 visits over this recording period. Details of our new HSFV referral pathway are included in section 12 of the report. Fire safety audits and community engagement initiatives remain proactive measures, ensuring our communities are safer places to work, live, and visit. The overall trend in this report reflects a steady management of all incidents, with fluctuations reflecting seasonal variations. Accidental dwelling fires are well monitored, while the service also continues to focus on reducing deliberate fires and non-fire incidents. The data provided highlights a well-coordinated approach to fire prevention and emergency response. Page 87
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2. Trends 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Accidental Dwelling Fires 2021-22 Q1 2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2 2022-23 Q3 2022-23 Q4 2023-24 Q1 2023-24 Q2 2023-24 Q3 2023-24 Q4 2024-25 Q1 2024-25 Q2 2024-25 Q3 2024-25 Q4 18 31 34 18 23 31 33 33 24 26 29 27 25 29 26 29 Deliberate Fires 2021-22 Q1 2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2 2022-23 Q3 2022-23 Q4 2023-24 Q1 2023-24 Q2 2023-24 Q3 2023-24 Q4 2024-25 Q1 2024-25 Q2 2024-25 Q3 2024-25 Q4 226 70 30 178 45 70 168 84 65 87 49 111 73 94 90 56 Non-Domestic Fires 2021-22 Q1 2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2 2022-23 Q3 2022-23 Q4 2023-24 Q1 2023-24 Q2 2023-24 Q3 2023-24 Q4 2024-25 Q1 2024-25 Q2 2024-25 Q3 2024-25 Q4 7 5 11 3 4 10 9 4 6 8 7 6 6 5 7 6 Unwanted Fire Alarm Signals 2021-22 Q1 2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2 2022-23 Q3 2022-23 Q4 2023-24 Q1 2023-24 Q2 2023-24 Q3 2023-24 Q4 2024-25 Q1 2024-25 Q2 2024-25 Q3 2024-25 Q4 103 34 144 25 136 83 52 119 101 31 51 101 123 3442 108 Road Traffic Collisions 2021-22 Q1 2021-22 Q2 2021-22 Q3 2021-22 Q4 2022-23 Q1 2022-23 Q2 2022-23 Q3 2022-23 Q4 2023-24 Q1 2023-24 Q2 2023-24 Q3 2023-24 Q4 2024-25 Q1 2024-25 Q2 2024-25 Q3 2024-25 Q4 2 7 11 9 4 4 2 3 8 8 5 6 7 5 5 6 Previous 16 quarters (4 years) Page 88
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3. Accidental Dwelling Fires Extent of Damage Incidents Not applicable 22 Limited to item 1st ignited 6 Limited to room of origin 2 Limited to floor of origin (not whole building) 1 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Source of Ignition (Top 10) Cooking appliance Electricity supply Smoking Related Not known Other 19 6 4 1 1 Trend by Quarter (4 years) 15 20 25 30 35 31 Accidental Dwelling Fires in this period 2024-25 Q4 Incidents by Ward Clydebank Central Leven Clydebank Waterfront Dumbarton Kilpatrick Lomond 11 7 4 4 3 2 SFRS is dedicated to reducing accidental dwelling fires in domestic properties across Scotland. This commitment is evident through our proactive measures, community engagement, and continuous improvement strategies. SFRS employs a range of proactive measures to prevent fires before they start. One of their key initiatives is the HFSV program, where Community Action Teams and Operational Crews visit homes to assess fire risks and provide tailored advice on fire prevention. These visits often include the installation of smoke alarms and heat detectors to comply with Scottish Government legislation thus ensuring that homes are equipped to detect fires early. Over this quarterly reporting period we see a decrease in accidental dwelling fires across West Dunbartonshire from 31 to 33. Page 89
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4. Accidental Dwelling Fire Casualties Non-Fatal Casualties 8 Fatal Casualties 0 Nature of Injury/Cause of Death Casualties Overcome by gas, smoke or toxic fumes; asphyxiation 7 Breathing difficulties (Other than 'Overcome by gas, smoke or toxic fumes, asphyxiation') 1 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Casualties by Ward Clydebank Central Clydebank Waterfront Dumbarton 5 2 1 Trend by Quarter (4 years) 0 2 4 6 8 6 People Rescued by Firefighters Extent of Harm (Non-Fatal) 2 6 First Aid Given at Scene Hospital Slight Injuries 0 Hospital Serious Injuries 2024-25 Q4 SFRS is committed to reducing accidental dwelling fire casualties across all communities in Scotland. This dedication is reflected in our comprehensive reduction strategies, community-focused initiatives, and continuous efforts to improve fire safety. Through strategic initiatives, community engagement, a data-driven approach, support for vulnerable groups, and continuous improvement, we strive to make every home in Scotland safer. Our efforts not only save lives but also foster a culture of fire safety awareness and prevention within our communities. Over this reporting period we have seen an increase in accidental dwelling fire casualties in West Dunbartonshire over the same reporting period 23/24. There were no fatal dwelling fire casualties over this recording period. Page 90
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5. Non-Fire Casualties 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Casualties by Ward Lomond Kilpatrick Leven Clydebank Central Clydebank Waterfront 8 2 2 1 1 Trend by Quarter (4 years) 5 10 Non-Fatal Casualties 10 Fatal Casualties 4 9 People Rescued by Firefighters Extent of Harm (Non-Fatal) 2 6 First Aid Given at Scene Hospital Slight Injuries 2 Hospital Serious Injuries Nature of Injury/Cause of Death Casualties Head injury 4 Not known 3 Bruising 2 Chest / Abdominal injury 1 Drowning 1 Fracture 1 Other 1 Shock / Anaphylactic shock 1 2024-25 Q4 Non- fire casualties encompass all other incidents we attend, including road traffic collisions, water rescues, and other specialist type incidents that do not involve fire. Over this recording period we have seen an increase in non-fire casualties which we will continue to actively monitor. One road traffic incident on the A82 in February has attributed to the increase where five casualties were treated by Scottish Ambulance Service for minor injuries. Page 91
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6. Deliberate Fires Property Type Incident Refuse 31 Grassland, woodland and crops 22 Other outdoors (including land) 13 Dwelling 2 Outdoor equipment and machinery 1 Road Vehicle 1 Hour of Day 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Incidents by Ward Clydebank Waterfront Clydebank Central Dumbarton Kilpatrick Lomond Leven 20 12 12 9 9 8 Trend by Quarter (4 years) 0 100 200 70 Deliberate Fires in this period 2024-25 Q4 We are committed to reducing deliberate fire setting, recognising the significant dangers it poses to communities and the environment. Deliberate fires can endanger lives, cause property damage, and divert valuable resources away from genuine emergencies. We have several strategies to reduce this type of incident including: Community Engagement: We actively engage with communities to raise awareness about the risks and consequences of deliberate fire setting. This includes educational programs aimed at children and young people in West Dunbartonshire Schools. Collaboration with Partners: We collaborate with various partners, including Police Scotland, Community Wardens and with local schools. Reporting and Prevention: We encourage the public to report any suspicious activities or build-up of rubbish that could potentially be set on fire . Page 92
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7. Non-Domestic Fires Top 15 Property Types Property Type Incidents Retail 2 Residential Home 1 Transport buildings 1 Vehicle Repair 1 5 (100.0%) Accidental Deliberate 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Incidents by Ward Clydebank Waterfront Dumbarton Leven Lomond 2 1 1 1 Extent of Damage Not applicable Limited to 2 floors (not whole building) Limited to item 1st ignited 3 1 1 Trend by Quarter (4 years) 5 10 5 Non-Domestic Fires in this period 2024-25 Q4 We are dedicated to reducing non-domestic fires, recognising the significant impact these incidents can have on businesses, public buildings, and the wider community. Non-domestic fires can lead to substantial economic losses, disrupt services, and pose serious risks to public safety. Our local fire safety enforcement team acts as an enforcing authority for fire safety legislation in non-domestic premises. This includes regular inspections and ensuring compliance with fire safety regulations. Our enforcement team is also there to provide support and education to duty holders, including building owners, managers, and staff, to help them comply with current legislation. Page 93
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8. Unwanted Fire Alarm Signals Top 15 Property Types Property Type Incidents Residential Home 11 Hospitals and medical care 7 Hotel/motel 6 Entertainment and culture 2 Sheltered Housing - not self contained 2 Warehouses and bulk storage 2 Education 1 Industrial Manufacturing 1 Industrial Processing 1 Public Utilities 1 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Incidents by Ward Clydebank Waterfront Lomond Dumbarton Leven Clydebank Central Kilpatrick 12 10 6 3 2 1 Trend by Quarter (4 years) 50 100 150 34 Unwanted Fire Alarm Signals in this period 2024-25 Q4 SFRS introduced a new policy in 2023 aimed at significantly reducing Unwanted Fire Alarm Signals (UFAS). This initiative is part of our ongoing commitment to enhance community safety and optimise the use of resources. Unwanted Fire Alarm Signals are false alarms triggered by automatic fire alarm systems. These false alarms can be caused by various factors, including cooking fumes, dust, or lack of maintenance. UFAS incidents divert fire crews from genuine emergencies, leading to unnecessary costs and potential delays in response to real fires. Since the implementation of our revised policy, we continue to see a reduction in this type of incident, which is highlighted in this report. Page 94
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9. Road Traffic Collisions 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Incidents by Ward Lomond Dumbarton Kilpatrick Leven 4 1 1 1 Trend by Quarter (4 years) 5 10 7 Road Traffic Collisions in this period Non-Fatal Casualties 6 Fatal Casualties 0 0 People Rescued by Firefighters Extent of Harm (Non-Fatal) 1 4 First Aid Given at Scene Hospital Slight Injuries 1 Hospital Serious Injuries Property Type Incidents Car 6 Multiple Vehicles 1 2024-25 Q4 Incident Type Incidents Vehicle (Non-fire) 7 The SFRS is committed to reducing the number of Road Traffic Collisions (RTCs) across Scotland. Recognising the devastating impact these incidents can have on individuals, families and communities, we have implemented a range of strategies and initiatives aimed at prevention and effective response. We work closely with Police Scotland and attend the 'L' Division Road Safety Governance group on a quarterly basis. This meeting allows stakeholders to identify new and existing risks and coordinate road safety strategies across West Dunbartonshire. Page 95
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10. Home Fire Safety Visits 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on 11. Fire Safety Enforcement Job Type Count Audit 17 Consultation 1 Short Post Fire Audit 1 Specific Visit 1 Audits by Ward Clydebank Waterfront Dumbarton Kilpatrick Leven 10 5 1 1 2024-25 Q4 HFSVs by Ward Clydebank Central Dumbarton Leven Clydebank Waterfront Kilpatrick Lomond 20 16 14 11 10 5 Home Fire Safety Visits 76 High Risk HFSVs 30 Partner Referral HFSVs 26 The SFRS has recently introduced a new referral pathway for HFSVs, aiming to enhance community safety and better support vulnerable individuals. This initiative is part of our ongoing commitment to reduce fire risks and improve overall safety in homes across Scotland. The revised HFSV programme focuses on a more targeted approach, prioritising high risk individuals who meet specific eligibility criteria. These criteria are based on extensive research into factors that increase the risk of fire fatalities. The goal is to ensure that those most vulnerable receive the necessary support and intervention to prevent fire incidents. Page 96
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12. Community Safety & Engagement 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on 2024-25 Q4 Doddie Aid Challenge 2025 In February, our Area Management Team and operational staff participated in the Doddie Aid 2025 challenge, a 700-mile cycling event across Scotland to raise funds for the My Name'5 Doddie Foundation. The team embarked on a journey from Stranraer to Edinburgh via Aberdeenshire, aiming to arrive in time for the Scotland vs. Ireland Six Nations match on the 9th February. Their efforts raised over £14500 supporting vital research and awareness for Motor Neuron Disease (MND), continuing the legacy of rugby legend Doddie Weir. The My Name'5 Doddie Foundation was established by rugby legend Doddie Weir in 2017 following his diagnosis with MND. The foundation is dedicated to funding research to find a cure for MND, supporting those affected by the disease, and raising awareness to educate the public. YSortit Young Carers Action Day In March, our Community Action Team attended Bonhill Community Center, alongside partners of West Dunbartonshire to support the YSortit Young Carers Action Day - "Give Me a Break". A fantastic event that offers respite and activities for young carers. Education Engagements Over this quarter, our Community Action Team has been busy supporting engagements in all West Dunbartonshire's high schools. This included delivering Water Safety Scotland's Ice Safety Workshop to keep children safe near frozen bodies of water and supporting various career events. We used the career events at Clydebank High School, Our Lady & St. Patrick's, Vale of Leven Academy, St. Peter the Apostle High School, and Dumbarton Academy to discus SFRS career options available to young people when leaving school. Home Fire Safety Visits On February 12th, we launched a new referral process for Home Fire Safety Visits. This update aims to better target high risk individuals, streamline referrals with a new digital system, and enhance data sharing through a Data Sharing Framework (DSF). SFRS is also providing training and support to partner organisations to ensure effective use of the new system. These changes reflect SFRS's commitment to improving fire safety and reducing fire related incidents across Scotland. For further information please contact: W.EWDABCommunitySafety@firescotland.gov.uk Page 97
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13. Glossary of Terms Term - What it means ADF Accidental Dwelling Fire. HFSV Home Fire Safety Visit. PDIR Post Domestic Incident Response, a term used to indicate actions taken following attendance at a fire or other incident in the home. PDIRs include amongst things the offer of a free follow up home fire safety visit. RTC Road Traffic Collision. Special Service Calls to incidents which are not fires or false alarms such as RTCs, rescues, flooding, incidents involving hazardous materials or the provision of assistance to other agencies. UFAS Unwanted Fire Alarm Signals. When an automatic fire detection and alarm system is activated as a result of anything other than an actual fire the activation is classed as a false alarm. If an attendance is made to such an event by the Scottish Fire and Rescue Service, then the event is recorded as an UFAS incident. UFAS Policy Change In response to COVID, on the 6th May 2020, the SFRS decided to send 1 pump to UFAS premises that did not have their own Predetermined attendance (PDA). As of 1st July 2023, the COVID interim 1 pump response was ended and a new UFAS policy was implemented. The new policy is to call challenge all UFAS incidents with the intention of non-attendance. Hospitals, care homes, and sleeping risk premises are all exempt and receive either 2 pumps or their premise specific PDA. 202523/04/25 © Scottish Fire & Rescue ServiceReport generated on Page 98
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Design, figures and charts by the Business Intelligence team. Page 99
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WEST DUNBARTONSHIRE COUNCIL Report by the Chief Officer, Housing and Employability Housing and Communities Committee: 7 May 2025 ___________________________________________________________________ Subject: West Dunbartonshire Housing Emergency Declaration Action Plan 1. Purpose 1.1 The purpose of this report is to provide members with an update on the Housing Emergency Declaration Action Plan (HEDAP) which was formulated to address the emergency following the Council’s housing emergency declaration on 1st May 2024. 2. Recommendations 2.1 It is recommended that the Housing and Communities Committee: (i) Note the progress to date and the implementation of the key actions of the Housing Emergency Declaration Action Plan as summarised in section 4.1 – 4.9 of this report and in the action plan update within Appendix 1 of this report; (ii) Note the agreed letting target for 2025/26 to households experiencing homelessness is to be 59% as detailed in section 4.10-4.14 of this report, and (iii) Note the Chief Officer, Housing and Employability will continue to bring an update report to future Housing and Communities Committee meetings regarding the housing emergency declaration including an updated action plan as noted in section 4.3. 3. Background 3.1 On the 1st May 2024 Housing and Communities Committee unanimously agreed to declare a Housing Emergency in West Dunbartonshire. The reasons behind the motion being raised was due to the extreme pressures facing housing and homelessness services in the local authority area. 3.2 This was despite positive achievements of the service to help manage the acute housing need in West Dunbartonshire including the following: 262 households prevented from experiencing homelessness, Progress in reducing the number of empty homes (council voids); and The construction of new council homes at the following development sites Clydebank East, Mount Pleasant, Pappert and Gilmour Avenue. ITEM 9 Page 101
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3.3 Despite this, housing demand has increased rather than the expected reduction and therefore the following metrics highlight the pressures on the housing and homelessness systems within West Dunbartonshire. Over five thousand on the Council’s housing waiting lists, 274 households in temporary accommodation awaiting an offer of permanent housing, of those eighty-nine households have children within them, and The anticipation of more than 1100 new homeless assessments to be made during the 2024/25 reporting period. 3.4 As reported previously to the committee the Council has been unable to fulfil all our statutory duties under homelessness legislation and has incurred sixty-eight breaches of the Unsuitable Accommodation Order (UAO) following 274 households being placed in Bed & Breakfast Accommodation during 2023/24. 3.5 The increased supply of new social homes is the key element to help address the demand pressures, The funding cut to the wider Affordable Housing Supply Programme funding of around 24% in 2024/25, significantly contributed to the Housing Emergency Declaration. 3.6 West Dunbartonshire Council were the fifth local authority to declare a housing emergency following declarations made in Argyll and Bute, Edinburgh, Glasgow, and Fife. Since the West Dunbartonshire declaration, a further eight local authorities have followed suit and made a housing emergency declaration (South Lanarkshire, West Lothian, Angus, Scottish Borders, Dumfries and Galloway, Aberdeen, East Renfrewshire and East Lothian). Therefore 13 of 32 Scottish local authorities have declared housing emergencies. 3.6 Significantly on the 15th May 2024, the Scottish Government declared a National Housing Emergency in the Scottish Parliament although the implications of this are not known at the time of writing. 4. Main Issues 4.1 The action plan has four main themes they are as follows: Theme 1 - Deliver and maintain More Homes - West Dunbartonshire approach to the delivery of affordable housing, Theme 2 - Make Best Use of Existing Stock, Theme 3 - Enhancing Housing Access and the prevention of homelessness, and Theme 4 - Strengthen the Financial viability and capacity of the Housing Revenue Account and associated Housing and Homelessness budgets. 4.2 There have been nine Project Board meetings in total since the declaration. The project board agreed further progress will be made via existing governance arrangements and reported to the Housing Emergency Project Board. By year end there has been progress on all the 61 actions including 25 being fully completed. Page 102
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4.3 To assist with further progress a Housing Summit was held on 10th February 2025 gathering key stakeholders with an aim to work on solutions to help end the emergency but also improve housing options long term within West Dunbartonshire Council. 80 Stakeholders attended which was a successful event with purposeful and enthusiastic conversation taking place which have led to a list of additional actions to be considered by the Project Board. These actions are in the final stages of being agreed through governance structures and an updated action plan will be brought to the next committee. 4.4 A full progress report for 2024/25 is attached as Appendix 1 of this report and some highlights are summarised in the sections below: - Deliver and maintain More Homes - West Dunbartonshire approach to the delivery of affordable housing 4.5 The Housing and Communities Committee Convenor wrote to the Housing Minister requesting the reinstatement of the funding cut to the Affordable Housing Supply Programme funding. Our funding for the Affordable Housing Supply Programme has now been fully reinstated for 2025/26. The Council supported by tenant prioritisation has continued to deliver much needed new homes and is currently on site in several development sites across the local authority area (Gilmour Avenue, Pappert and Mount Pleasant, Willox Park, with Braehead and Campbell Street starting early 25/26). The delivery of these new homes is supported by the Council’s buyback scheme targeting addressing housing need in West Dunbartonshire, 33 buybacks were completed in 2024/25, 8 of which enabled families to move directly out of temporary accommodation. Make Best Use of Existing Stock 4.6 There has been positive progress around void performance within the Council’s housing stock with voids been reduced to 150 at year end. In partnership with others, we are working to reduce the delays caused with energy supply issues in Council void homes. The new repairs policy has been completed and been rolled out on the 1st April 2025. The new empty homes strategy brought 29 homes back into use in 2024/25 exceeding the target. Our damp and mould sensor project has reached 1720 installations by year end. Other progress includes, the review has begun of all Council leased properties to ensure best use of stock and there has been further work around maximising the use of Homeswapper to meet housing needs. Enhancing Housing Access and the prevention of homelessness 4.7 In partnership with the Violence Against Women Partnership a refreshed approach has been delivered to assist with preventing negative housing situations including a refreshed housing pathway for WDC tenants who flee domestic violence. A new Housing Solutions Strategy has been approved, and the action plan will be taken forward from 1st April. A new transfer led allocations approach for new builds has also been delivered through the Clydebank East development and that will be subject to a review over the next few months. There has also been significant progress made around a public awareness campaign on homelessness, on the actions to reduce children in Page 103
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temporary accommodation, and work on the common application form which is hoped to have a roll out date in the summer 2025. Strengthen the Financial viability and capacity of the Housing Revenue Account (HRA) and associated Housing and Homelessness budgets 4.8 Several actions are being taken forward through the Housing Emergency Project Board and the HRA Value for Money group which now meets on a weekly basis to help strengthen the financial health of the Housing Revenue Account. Council Officers are also part of a national conversation with the Scottish Government, COSLA (Convention of Scottish Local Authorities) and ALACHO (Association of Chief Housing Officers) to investigate the possibility of HRA debt relief to enable local authorities to build or acquire more social rented homes. A decision on this is due imminently from the Scottish Government. A review of building services has taken place with several actions being taken into 2025/26 to be fully complete. 4.9 We continue to monitor the key performance indicators developed to help monitor the progress made through the action plan which will signify an end to the current emergency declaration. We intend to add several more indicators to help enable a better understanding that we have ended the emergency. 4.10 We run modelling annually to allow us to agree a letting target for households who experience homelessness. The modelling takes into consideration the backlog of homeless households waiting to be housed, projected future homeless decisions and projected letting activity, to calculate the number of lets that will be required for homeless households on an annual basis. 4.11 The modelling has been completed with the target for the first year of “More than a Roof” strategy to reduce time households spend in temporary accommodation to 13 weeks been included and it shows the following; Projected Demand (homeless applications with a duty to accommodate) 1082 Projected total turnover for the year 1175* Percentage required to meet full demand 92% *Includes WDC and Registered Social Landlords (RSLs) lets 4.12 However, to ensure we meet all needs we have agreed that 59% of all WDC lets in 2025/26 will be let to households experiencing homelessness. Total Homeless lets 693 (531 WDC, 162 RSL) Shortfall of lets required 389 Additional temporary accommodation required due to the shortfall 64 4.13 We have asked the other Registered Social Landlords (RSL’s) in Page 104
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West Dunbartonshire to match us with 59%. We are awaiting confirmation from each provider at the time of writing. 5. People Implications 5.1 Initial analysis of the action plan does not indicate any people implications. However, many of the actions involved are additional tasks not within current remits therefore may lead to additional staffing resources which we would seek for approval at futures committees if required. 6. Financial and Procurement Implications 6.1 The Housing Emergency Declaration Action Plan (HEDAP) will need to be considered within the context existing resources available to West Dunbartonshire Council across both the General Fund and Housing Revenue Account (HRA). There is currently no additional Grant or Subsidy funding available to West Dunbartonshire Council because of the declaration of a Housing Emergency. 6.2 The Housing Emergency Project Board will consider how existing resources can be utilised to ensure delivery of the Housing Emergency Declaration Action Plan (HEDAP). This will include a review of core budgets and any temporary funding sources which may be utilised. 6.3 If we are unable to increase supply and reduce demand will lead to continued pressures on temporary accommodation and ultimately Bed & breakfast use which has financial implications. Any funding reviews and subsequent implications would be brought to future committees. 6.4 There are no procurement implications to note. 7. Risk Analysis 7.1 Regular breaches of statutory homelessness duties were key contributing factors to the declaration of the Housing Emergency, and it is highly probable these will continue without focussed, collaborative actions led through the Housing Emergency Project Board. 7.2 The Council is also likely to experience significant legal, regulatory, and reputational risk due to shortages of housing supply and related services. Mitigation of these risks are included within the Housing Emergency Declaration Action Plan, and these will be managed through the Housing Emergency Project Board. 8. Environmental Sustainability 8.1 The delivery of new homes is within the approved More Homes zero carbon approach. Our current and future approach to strategic housing asset management will continue to prioritise a ‘zero carbon’ approach to decision making and deliverability and this will be done the aims of the Housing Asset Management Strategy and the Council’s Climate Change Strategy. 9. Equalities Impact Assessment (EIA) Page 105
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9.1 An EIA screening will be conducted for any policy changes because of the implementation of the Housing Emergency Declaration Action Plan. 10. Consultation 10.1 The draft Housing Emergency Declaration Action Plan was consulted with a range of key stakeholders including the West Dunbartonshire Tenants and Residents Organisation. The implementation of the Housing Emergency Declaration Action Plan is predicated on a consultative and collaborative focus and several key stakeholders are represented on the Housing Emergency Project Board. 11. Strategic Assessment 11.1 Having considered the Council's strategic priorities, this report contributes significantly to all strategic priorities. • Our Communities - Resilient and Thriving • Our Environment - A Greener Future • Our Economy - Strong and Flourishing • Our Council - Inclusive & Adaptable Peter Barry Chief Officer, Housing and Employability Date: 23rd April 2025 ___________________________________________________________________ Person/s to Contact: John Kerr – Housing Development and Homelessness Manager, Housing Development and Homelessness Team, Housing and Employability, telephone: 07793717981, email: john.kerr@west-dunbarton.gov.uk Claire McKay – Housing Development Co-ordinator, Housing Development and Homelessness Team, Housing and Employability, email: Claire.Mckay@west- dunbarton.gov.uk Appendices: 1. Housing Emergency Action Plan, April Background Papers: Housing Emergency Declaration, Housing and Communities Committee, May 2024 Report to Housing and Communities Committee; Housing Emergency Action Plan Wards Affected: All Page 106
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Housing Emergency Declaration action plan Generated on: 23 April 2025 Report Layout: Housing Scorecard with Action and PI codes Icon Name 1 - Deliver and maintain More Homes - West Dunbartonshire approach to the delivery of affordable housing. Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 001 Continue to lobby SG for increase in AHSP funding in partnership with COSLA/SOLACE/ ALACHO 31-Mar- 2025 While we await the final outturn report West Dunbartonshire Council has been allocated around £2m additional funding through our 2024/25 RPA through the Affordable Housing Supply Programme in recognition of our ability to deliver, the additional funding is from the existing funding within the wider AHSP. We anticipate the resources to support new homes in West Dunbartonshire to have been in the region of £10m negating the local impact from the national cut to the AHSP. For 2025/26 we now anticipate our RPA to be in the region of £11m. Issue letter to the housing minister highlight the Housing Emergency declaration and requesting that the full AHSP is restored. 30-Aug- 2024 Yes letter issued to minister - covering Acquisition funding and the new temp accommodation funding and concerns over the formula used to distribute John Kerr Highlight within SHIP and Programming Process the impacts of cuts to the AHSP 31-Oct- 2024 Yes Draft SHIP submitted to Scottish Government Participate in a number of Member and Officer groups and influence agenda to maximise AHSP budget settlement 31-Mar- 2025 Yes Review impact of discussions with Scottish Government 31-Mar- 2025 Yes ITEM 9 - APPENDIX 1 Page 107
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 002 Refresh Strategic Housing Investment Plan to ensure the delivery of new homes to meet acute housing need in West Dunbartonshire 29-Nov- 2024 Presentation to West Dunbartonshire Strategic Housing Providers Forum 30-Aug- 2024 Yes Complete and call for sites requested John Kerr Carry out prioritisation exercise 21-Oct- 2024 Yes Completed milestone and included within SHIP Draft SHIP approved by More Homes Project Board 31-Oct- 2024 Yes Draft SHIP approved by More Homes Board (October), submitted to Scottish Government pending formal Housing and Communities Committee Approval H/HEDAP/2024/ 003 Deliver new Strategic Housing Investment Plan 31-Oct- 2024 SHIP approved at Housing and Communities Committee of 20th November Jamie Dockery H/HEDAP/2024/ 004 Deliver the Council's approved new build programme for 24/25 helping meet the identified housing need. 01-Mar- 2025 Development delivered. action will be repeated in new year, report to MHPB Dawn Conner H/HEDAP/2024/ 005 Examine ways to accelerate new build delivery considering housing emergency declaration 31-Dec- 2024 While the initial action is complete, ongoing progress in this will be reported and monitored within the governance of the More Homes Board. There does continue to be internal challenges in the delivery of new SHIP to be prepared and draft submitted to the Scottish Government by October 31 31-Oct- 2024 Yes Milestone achieved, SHIP expected to receive formal approval from Housing and Communities Committee in November John Kerr Develop and acquire More Homes Project Board approval for proposal to ensure the acceleration and 31-Dec- 2024 Yes More Homes Project Board approved the acceleration of the Queen Mary Avenue Page 108
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To housing. prioritisation of new home delivery. development (October 2024). Assessments being made in terms of other approved and committed projects. Develop revised Strategic Local Programme in partnership with Scottish Government Yes Programme in place and shadow programme identified and will be confirmed within forthcoming SHIP H/HEDAP/2024/ 006 Scale up and extend the Buy Back Scheme to meet the key housing demand factors including the provision of temporary accommodation 31-Mar- 2025 The buyback scheme has been scaled up through £10m of additional funding over the next 5 years in addition for 2024/25 we have been awarded an additional £309k to secure buyback acquisitions that directly take households out of temporary accommodation, our stated priority is families with children. Year-end total buybacks 31-Mar- 2025 Yes 33; • 5 of these have been allocated to Homeless applicants, with 8 of the properties purchased enabling households to move from temporary accommodation. • 6 properties purchased were allocated to the transfer list • 5 properties purchased were allocated to the general list • 3 properties purchased are for the Ukrainian Long Term Resettlement Programme. • 4 properties have still to be allocated / let Laura Hanna 17 buy backs completed so far, this financial year (11 Larger properties 3 bed Yes Page 109
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To + & 6 non-larger 1 & 2 beds) We have a further 8 under offer awaiting completion (2 Larger properties 3 bed + & 6 non-larger 1 & 2 beds) We have completed 13 buy backs so far in this financial year, with another 9 properties under offer, awaiting completion. 7 of these properties have been let so far, with 4 of the lets going to homeless applicants. Yes H/HEDAP/2024/ 007 Explore innovative housing investment and partnership models to maximise housing investment approaches 30-Jun- 2025 Participate in Housing Investment task force discussions 25-Sep- 2024 Yes Announcement of £100m funding to support delivery of MMR which will allow £500m investment across Scotland. Proposals being developed in West Dunbartonshire which will allow any opportunities to be realised John Kerr Continue to develop own proposals in partnership with external agencies and potential investors 31-Mar- 2025 Yes Discussions ongoing in partnership with Scottish Futures Trust, we await further clarification from the Scottish Government in terms of the announced MMR fund within the Programme for Government. Proposal paper to More Homes Project Board to define policy 30-Jun- 2025 No This action has slipped from January, and we await announcements from the Scottish Government re budget Page 110
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To commitments and the allocation of funding . H/HEDAP/2024/ 008 In partnership with the Scottish Government review the planning and consenting system considering the national housing emergency to increase the scale and pace of development across all tenures 28-Feb- 2025 28-Feb- 2025 Yes The Council has engaged with Scottish Government and note the actions outlined in the Planning and the housing emergency: delivery plan to support the delivery of new homes. The Planning service continues to engage with Scottish Government on this matter Peter Barry; Alan Douglas; Michael Mulgrew H/HEDAP/2024/ 009 Review HRA resource allocation across the Council to help facilitate/deliver new build programme 31-Jul- 2025 Action now delayed until March 2025 as the new service design for Housing Development was not supported by the SRRG Detail development priorities within SHIP 31-Oct- 2024 Yes Prioritisation exercise carried out as part of SHIP process John Kerr Housing Develop service design to be completed 31-Jul- 2025 No Service Redesign approved by SRRG now working to implement now started but process not due to complete until Jul 25 H/HEDAP/2024/ 010 Explore an approach to develop modular and other forms of innovative housing by working in partnership with other housing providers 31-May- 2025 For noting - Scotland's leading modular home deliverer has gone into administration Approval for Gilmour Avenue modular development 25-Sep- 2024 Yes Scottish Government approval September 2024 and homes now in development John Kerr Develop revised approach based on review and share with development partners 31-Dec- 2024 Yes Review Gilmour Avenue development 30-May- 2025 No Milestone has been delayed due to the administration of Page 111
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Connect Modular and the completion of the project. The review will focus on the opportunities around modular housing rather than the business acumen of the now ceased developer H/HEDAP/2024/ 011 Examine the capacity of the HRA to deliver agreed housing ambitions 29-Aug- 2025 A paper is to be submitted to the August Housing Committee which will outline the ability of the HRA to deliver all identified tenant priorities including the delivery of new housing within the HRA investment plan review for 2024/25 31-Mar- 2025 Yes Significant review of HRA capacity completed for 24/25 but this will continue to be kept under close review in the years ahead Peter Barry H/HEDAP/2024/ 012 Engage with public and private sector landowners to increase the HRA landbank and support development in line with the refreshed Strategic Housing Investment Plan 30-Jun- 2025 Discussions ongoing with one housing developer re potential for them to landbank housing opportunities, model to be explored further. Participation in Scottish Government trawl process 30-Sep- 2024 Yes Participation confirmed John Kerr Special More Homes Board scheduled for November to look at the opportunities with other service departments (now Housing Summitt). 28-Feb- 2025 Yes This was explored through the WD Housing Summit taking place on 10/2 Plan agreed at More Homes Board to inform delivery plans from 2025/26 30-Jun- 2025 No Paper to be presented to June More Homes Board with options following discussion at the Housing Summit in February H/HEDAP/2024/ 013 Review Affordable Housing Design Standard 31-Mar- 2026 Full review to be undertaken in early 2025, but the design standard was examined as part of the SHIP development process and it was John Kerr Page 112
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To found not to be limiting in terms of new build ambitions, many developing associations citing it as a benefit in the design process and providing clear guidance. H/HEDAP/2024/ 014 Increase provision of Mid- Market Rent properties as a viable housing option for homeless and housing applicants 30-Apr- 2026 Proposal is being taken forward following May committee approval; however, we now await clarity following the Programme for Government announcements John Kerr Icon Name 2 - Make Best Use of Existing Stock Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 015 Continue to Improve our approach to empty council homes with a strengthened focus on reducing void time and letting longer term empty homes and negating any use of unsuitable accommodation. 31-Dec- 2024 Although the action has been completed work continues on the Void Improvement Action Plan working alongside Housing Operations to improve performance across the Council. Building Services continue to set targets to improve productivity and reduce the average cost to bring a property back to the Councils' relet Martin Feeney Page 113
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To standard. At end of quarter 3 to end of December Building Services had received 665 and returned 706 ready for let properties. The average time to bring back to relet standard in quarter 3 was 13 days (target 12 days) compared with 27 days in 2023/2024 (discounted days). Actual days in quarter 3 was 55 days compared to 79 days in quarter 2. Up to the 27/01/2025 major and extensive voids have been reduced by 15. The average cost to bring a property back to the Councils' relet standard has reduced in 2024/2025 compared to 2023/2024. Less void properties have been subcontracted and a significant reduction in void overtime costs has been achieved. Costs may increase in quarter 4 as efforts to achieve the target of 150 by year end continue. H/HEDAP/2024/ 016 Consider a fixed term moratorium on 20-Dec- 2024 Action on track for completion by target date with 3 of the 4 sub actions Implement and monitor measures to improve the control and generation of non-essential repairs. 30-Aug- 2024 Yes Milestone complete with on-going monitoring in place. Whilst training and Martin Feeney Page 114
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To non-essential housing repairs to focus activity around bring empty homes back into use completed. Actions in the void management improvement plan and building services action plan 2024/2025 are progressing well. Increased productivity in void operations and reduction in the average cost to bring a void back to the Councils' relet standard are evident and further improvement are progressing and being monitored. The reduction in costs is in addition to reduced costs for decorations which is no longer routinely completed. Due to increased void properties year to date compared to 2023/2024 the use of sub-contractors will increase December - March. briefings have reduced the throughput of unjustified repairs; monitoring is carried out and reviewed at weekly team meetings. Based on performance and progress made on reducing the number of empty homes agree to continue to monitor and postpone any decision on a fixed term moratorium. 27-Sep- 2024 Yes Milestone complete. Progress made on reducing the number of empty homes to end of September without over reliance on the use of sub- contractors and overtime informed the decision to postpone any decision on a fixed term moratorium to not carryout non- essential repairs. A further review will be completed before the end of quarter 3 to consider if this action should be implemented. Continue to implement improvement actions in the void management improvement plan including increasing productivity and reducing the average cost to bring an empty home back to the Councils' relet standard. 29-Nov- 2024 Yes Sub action complete. Actions in the void management improvement plan and building services action plan 2024/2025 action are progressing well. Increased productivity in void operations and reduction in the average cost to bring a void back to the Councils' relet standard are evident Page 115
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To and further improvement are progressing and being monitored. Review evidence to make final decision on a 3-month (last quarter of 2024/2025) moratorium on non-essential housing repairs to focus resources on the repair of the Councils' housing properties. 13-Dec- 2024 Yes Decision taken to not introduce a moratorium at this time. H/HEDAP/2024/ 017 Develop a process including exploring potential partnering arrangements to address lengthy delays by energy suppliers in the reletting process. 31-Dec- 2025 Complete review of referral/communication processes between void team and Helptomove 30-Sep- 2024 Yes Review of existing referral process completed Nicola Pettigrew Engage with Consumer Scotland to discuss problems encountered and provide case studies to support national focus on holding energy companies accountable to resolve meter issues more efficiently 30-Sep- 2024 Yes Completed, session held with Consumer Scotland with Housing Operations and Building Services Reps. Case studies of longer-term meter void problems shared to support national discussions on the matter to find resolve Introduce new report from help the move to identify move ins with no end date meter readings to enable more accurate billing information 30-Sep- 2024 Yes Completed - helpthemove now send weekly reports for ‘move ins’ with no end meter reads. Introduce weekly monitoring report for support worker to track progress of complex meter issues and update to teams 30-Sep- 2024 Yes Completed and in place. Weekly spreadsheet introduced which tracks/updates on progress. Shared as part of weekly liaison void meetings Page 116
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Review liaison arrangements with Helpthemove ensuring appropriate representation to input to operational challenges 30-Sep- 2024 Yes Action complete - representation reviewed and new void reps added to liaison meetings, this now includes HB, WDC Support Worker and void maintenance officers Meetings focus on operational challenges and complex meter problems to ensure what help the move are advising/assisting us with the support worker & HTM are doing as quickly as possible. Develop escalation process with helpthemove on more problematic meter problems 31-Oct- 2024 Yes Helpthemove have identified senior officer in Scottish Power to assist, OVO/SSE covered under Helpthemove contract. Key contacts in Help the Move identified to support escalation of complex meter related problems established Explore other providers to establish if can provide additional support to helpthemove arrangements Yes Enquiries completed with GEC, who confirmed would arrange for meter installs on projects subject to cost. No additional service to helpthemove provided H/HEDAP/2024/ 018 Accelerate the reduction of private sector 31-Mar- 2025 A significant milestone was achieved which seen the approval of the new Empty Homes Seek HACC approval of new strategy - aim to bring 25 properties per year back into use 30-Nov- 2024 Yes Consultation ended 30/9/24 Draft strategy being updated for HACC in Karen Rae Page 117
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To empty homes by delivering a new Long Term Empty Homes Strategy Strategy by committee on the 20th of November November 2024 approval granted 20/11 Review numbers of empty homes brough back into use at end of current financial year 31-Mar- 2025 Yes total of 29 homes brought back into use - of which 5 were buy backs H/HEDAP/2024/ 019 Deliver with tenant representatives a new repairs policy 30-Nov- 2024 Carry put early consultation with tenants to inform revised Repairs Policy and ensure tenant priorities are delivered. 30-Jun- 2024 Yes Complete - early consultation complete, over 1000 responses received and tenant feedback will help inform development of revised policy. Stefan Kristmanns HRA Value for Money Group to develop revised Repairs Policy which will meets tenant priorities and reflects input from key stakeholders. 31-Aug- 2024 Yes Complete - draft Repairs Policy agreed and following further period of consultation approval for policy to be sought from Housing and Communities Committee in November 2024. Seek approval for revised Repairs Policy from Housing and Communities Committee November 2024. 20-Nov- 2024 Yes On track - report prepared and will be considered by Committee 20 Nov 2024. approval given. H/HEDAP/2024/ 020 Ensure new repairs policy achieves key objectives 30-Nov- 2024 New repairs policy was approved by the HACC Committee in November 2024. The policy will achieve objectives to improve the reactive repair service, making this more efficient whilst meeting tenants’ Martin Feeney Page 118
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To expectations. Work is progressing to get the new policy live by 1 April 2025. H/HEDAP/2024/ 021 Review and promote Allocations Policy flexibilities and enhanced Transfer Incentive Scheme linked to the review of the Housing Allocations approach 31-Mar- 2025 Review and agree the new 70% allocation to transfer applicants for all new builds 30-Aug- 2024 Yes new protocol written and agreed between Housing operations and Homeless services. ongoing allocations discussion to complete Claire McKay new media/drive for downsizing etc 16-Feb- 2025 Yes have a new report to better understand who we want to target - but need to have awareness current targets this has been put into the housing newsletter again Review current transfer incentive scheme 28-Feb- 2025 Yes linked to mutual exchange and other pieces of work follow up meeting 20/12, additional meeting 17/01 from the housing summit it was suggested to create a joint WDC transfer scheme - this will be taken forward in 2025/26 therefore a new action within the plan and will put our review of our own one on hold to stop duplication but will be linked to freeing money from house clearances. Page 119
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 022 Actively introduce a pre letting process initially linked to the transfer led allocation process for new build social housing 11-May- 2025 Introduce notification to Repair and Maintenance Manager on voids properties due for return on back of transfer move in advance of sign-up 30-Sep- 2024 Yes Completed - introduced as part of Clydebank East new build development. This model will be used for all future new build sites Nicola Pettigrew Introduce robust pre- allocation house assessments process which embeds ongoing discussions with Building Services to highlight condition of voids and recharges as required 30-Sep- 2024 Yes Complete - Process revised as part of Clydebank East development, this model/approach will be used for all future new build sites Introduced homeless liaison meetings in advance handover dates to identify existing WDC tenants with open homeless case 30-Sep- 2024 Yes Completed and in place - implemented for Clydebank East development, phase 1 underway with other phases to follow. This model/approach will be used for all future sites. Prepare lettings initiative action plan 30-Sep- 2024 Yes Complete - action plan shared and consulted internally for Clydebank East. Same model will be used for future sites Identify properties for each quota and engage with relevant teams to finalise 31-Oct- 2024 Yes Completed - Clydebank East new build, model/approach will be same for future sites Review house assessment form to ensure capturing relevant information via HO mobile app 11-May- 2025 No Mobile app working group established, PTV, NTV and rent insights now rolled out to HO. House assessment currently in development with Page 120
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To working group/IHMS, target timeline to be extended to reflect required ICT / testing work. Revised target date 30 June 2025 H/HEDAP/2024/ 023 Deliver the recommendation s from the Supported Housing Review 31-Mar- 2026 Action on track and deliverables programmed from November 2024 Project board to agree options for HACC following all feasibility studies and financial reviews Linked to action H/RRTP/19- 24/064 31-Mar- 2025 Yes new staff member in place now so a focus on this project going forward project board agreed further details on option - and steps to progress these options will involve consultation staged approach Claire McKay HACC approval on options 30-Nov- 2025 No Carry out procurement exercise to meet new needs and options agreed 30-Jan- 2026 No H/HEDAP/2024/ 024 Carry out a comprehensive assessment of our housing stock to ensure it can deliver the key priorities within the Local Housing Strategy 30-Sep- 2025 Establish project plan and resource requirement 30-Nov- 2024 Yes Resource allocation agreed in November Better Homes Board; Senior Housing Development Officer will project manage assessment, but it requires full buy in from all service areas. Jackie McRory Stock assessment to be undertaken against key technical and operational indicators to assess performance 30-May- 2025 No In progress, information gaps have been highlighted with relevant officer Initial Report findings to be presented and recommendations agreed at 30-Jun- 2025 No Page 121
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Better Homes Project Board Finding to inform refreshed Housing Asset Management Strategy which will be presented to August Housing and Communities Committee 30-Sep- 2025 No Implementation Plan including the focused regeneration initiatives to be led by Housing Development Co-ordinator (Better Homes) 30-Sep- 2025 No Regeneration activities and plan will be included within the refreshed asset management plan H/HEDAP/2024/ 025 Continue to roll out our approach to address condensation, dampness and mould within our homes through the use of smart technology that strengthens housing management 31-Mar- 2025 Environmental sensors now installed at over 1100 homes 1000 Homes 31-Oct- 2024 Yes 1000 now complete Emily Dorrian 2000 homes 31-Mar- 2025 Yes We have achieved 1720 homes in year 1. We have also recruited 4 additional BSO to review the dashboard and proactively visit homes. H/HEDAP/2024/ 026 Deliver new proactive approach to ensure our housing stock continues to meet all statutory compliance requirements 30-May- 2025 Proposal developed and shared within senior housing team/Better Homes Board Initial Proposal developed 18-Oct- 2024 Yes John Kerr The initial introduction of 2 new compliance roles to be managed within the housing service and dedicated to HRA properties (phase 1) 28-Feb- 2025 Yes Two statutory compliance roles are anticipated to be approved at the SRRG on 3/12 Implementation of Phase 1 30-Apr- 2025 No Discussion with tenants planned on 24th April to discuss proposals. Tenant representatives have indicated support for additional dedicated resources for tenant Page 122
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To safety including fire. The proposals include the introduction of 2 new posts within the housing service Review of planned approach with tenant representatives and paper to be submitted to Better Homes Board in April regarding a potential Phase 2 to ensure compliance requirements are met 30-May- 2025 No H/HEDAP/2024/ 027 Maximise use of Home Swapper to meet rehousing need of transfer applicants 31-Oct- 2025 Obtain baseline data to support VFM in promoting mutual exchange options with applicants 30-Sep- 2024 Yes Completed Nicola Pettigrew Review functionality and best practice with Home Swapper 30-Sep- 2024 Yes Completed Introduce quarterly marketing information via social media, tenants’ news to maximise awareness 28-Feb- 2025 Yes Downsizing information included in Tenants News, flagged to TP team to include in future editions. Quarterly info agreed to be released by Comms Complete marketing awareness campaign to increase use of home swapper 31-Mar- 2025 Yes Completed - text/social media information, increase in sign up by 39%. Add link to online housing application form to direct to home swapper and increase uptake 30-Apr- 2025 Yes Online application form soft launch April, link included to direct applicants to home swapper targeted campaign - news article highlighting how easy 31-May- 2025 No Page 123
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To text transfer applicants with no housing need access Facebook groups to link with home swapper Review VFM annual costing of home swapper and consider if in-house platform could be developed (similar to rent insights approach) 30-Jun- 2025 No NP has initially discussed with BF, to be discussed further at next home swapper working group to scope out feasibility Will require extension to timescale into new financial year. 30/6/25 Identify additional resource required to support home swapper back admin functions required 31-Oct- 2025 No Sub meeting held and agreed Housing Development exploring potential use of new modern apprentice to do admin support connected to home swapper H/HEDAP/2024/ 028 Review of all current lease agreements within context of housing emergency (e.g., Safe as Houses scatter flats and impact on generating homelessness) 31-May- 2025 Gather all information on all leases for an overview 30-Nov- 2024 Yes Action on track, some information outstanding but plan to convene a meeting in early December to satisfy all information is in place before undertaking a sprint review to allow a discussion at the January Housing Improvement Board John Kerr Review all leases and decide whether best use of housing stock 01-May- 2025 No to be discussed at access to housing meeting on 2nd April moved to 1st may begin consultation/actions to 31-May- No Page 124
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To end any leases we no longer think appropriate - report to HIB 2025 H/HEDAP/2024/ 029 Deliver housing Capital Investment Programme to ensure all homes meet the Scottish Housing Quality Standard 31-Mar- 2025 Housing Capital Investment projects competed for 24-25 contributing to improving SHQS compliance. % compliance numbers are being collated for yearend reporting and SHR ARC Alan Young H/HEDAP/2024/ 030 Maximise the use of existing housing systems to support effective stock management 31-Mar- 2026 action being taken forward as part of IHMS Improvement Plan, IHMS team working with a nominated Senior Housing Development Officer to ensure the system meets wider housing service needs before involving key managers Graham Watters Icon Name 3: Enhancing housing access & prevention of homelessness Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 031 Develop and implement transfer led approach to new build housing allocations 31-Aug- 2024 Action has been achieved but will be monitored and a report will follow initially to the More Homes Project Board recommending any refinements following a review of Clydebank Committee Approval in place and ensure ongoing tenant support 30-Aug- 2024 Yes Completed John Kerr Page 125
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To East detailing we are making allocations based on housing need and there is visibility that it is tackling homelessness. H/HEDAP/2024/ 032 Strengthen strategic leadership approach with HSCP regarding housing emergency 30-Jun- 2025 Set up meeting with all seniors’ management from both HSCP and Housing/Homeless to take forward discussions 29-Nov- 2024 Yes Senior workshop held with participants from senior management team in HSCP and Housing Peter Barry; Margaret-Jane Cardno Follow up actions from joint meeting 18-Apr- 2025 No H/HEDAP/2024/ 033 Establish a Task Force approach to engage public bodies to promote prevention measures linked to the Housing (Scotland) Bill 30-Jun- 2025 Task force established and expectation is Stage 2 of the BILL will make its way through Parliament in early 2025. set up new meeting of the housing bill group now Bill is through stage 1 30-Oct- 2024 Yes set up 13/11 John Kerr Discuss options for task force - link to timeline for the bill 29-Nov- 2024 Yes Develop West Dunbartonshire approach 01-Jun- 2025 No The approach will be inclusive of a housing emergency implementation plan stage 2 of the bill to be complete by 29th may - will have more details including timelines to inform the decisions H/HEDAP/2024/ 034 Develop a new refreshed strategic approach to the prevention of homelessness through the delivery of a Housing Solutions 01-Apr- 2025 Finalise draft of strategy following consultation (Aug until Dec) 31-Dec- 2024 Yes draft to be published on the website by 16/12 - consultation open until 20/12 Claire McKay Seek HACC approval of new strategy 28-Feb- 2025 Yes approval granted on 26/02 Embed and deliver new strategy 01-Apr- 2025 Yes new strategy went live today online and circulated to all staff - action plan will be Page 126
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Strategy created over the 3 years to achieve the 4 objectives H/HEDAP/2024/ 035 In partnership with Violence Against Women Partnership deliver a refreshed focus on preventing negative housing situations as a result of domestic abuse. 31-Dec- 2024 VAWG partnership supportive of action H/HEDAP/2024/038 but will be carrying out a self-assessment of the group where Prevention will be a key element 30-Nov- 2024 Yes Claire McKay deliver action H/HEDAP/2024/038 31-Dec- 2024 Yes to be signed off agreed by HIB on 27/01 H/HEDAP/2024/ 035a Full implement the introduction of the Housing Solutions Service following on from the Homelessness Service redesign 30-Jun- 2025 Job evaluation 28-Apr- 2025 Yes JE outcome received for two posts. Co-Ord commented on reads for two further posts and await response from JE. Two further posts to be worked on. Joanne Sutherland Direct Matches & Matching Pools and Expressions of Interest 30-Apr- 2025 No Await outcome of JE before this can be completed Service Rebranding Action List 30-Jun- 2025 No To be completed on restructure H/HEDAP/2024/ 036 In partnership with local RSLs develop and implement a common application form for all social housing providers in 31-Jul- 2025 Agree in principle online form and tweak to ensure all aspects covered 30-Sep- 2024 Yes meeting 26/09 - all partners agreed to form following last amendments and will look for formal agreement from management committees Claire McKay RSL to seek Committee approval on form before being finalised 30-Nov- 2024 Yes agreement given at meeting 05/12 but further discussions on Page 127
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To West Dunbartonshire as part of the development of a Common Housing Register legal contract and data protection Agree data sharing agreement and Information to be used on the website for all involved and link 30-Apr- 2025 No at the meeting on 5/12 a legal agreement along with a data sharing - unable to meet WDC legal until the new year - until this is agreed no launch date can be agreed. still ongoing and no legal agreement signed off - unlikely to be signed off until April Agree Launch online form 30-Jun- 2025 No unlikely agree a launch until June/July as still ironing out tweaks H/HEDAP/2024/ 037 Introduce a comprehensive housing options interviews at application stage to manage demand and options 30-Apr- 2025 this is linked to Action 48 being achieved first 31-Oct- 2024 Yes Joanne Sutherland Delivery of stock sheet training and Team Leader Support/shadowing in interviews. 28-Feb- 2025 Yes All staff instructed and supported. Some final shadowing taking place. Development and trial of Housing Solutions paperwork and personal housing plan. 28-Feb- 2025 Yes Completion to module 6 housing options toolkit for all casework staff 14-Apr- 2025 No Review process once new structure in place 30-Apr- 2025 No This includes task groups to identify training gaps/ workshops on DV, young people etc. Housing Options Survey and Yes Page 128
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To presentation to all casework staff H/HEDAP/2024/ 038 Review remit of Housing Allocations Panel to reflect a homelessness prevention perspective (domestic, at risk, others that would otherwise present) 31-Jan- 2025 Decision paper for Housing Improvement Board to agree the extent of the review 31-Aug- 2024 Yes paper presented and agreed on 26/08 Claire McKay meeting of Co-ordinators to agree the remit 30-Sep- 2024 Yes Co-ordinators meet on 02/09 - agreed remit draft updated remit and process to be agreed on 24/09 new paper to HIB agreeing new proposals of the remit 31-Dec- 2024 Yes agreed to rollout from 1st feb paper going to HIB to 27/01 HIB to update, quarterly monitoring update guidance and relevant policies on agreed remit 31-Dec- 2024 Yes Allocation panel remit updated and agreed by co-ordinators, to be circulated along with updated guidance to all staff before the rollout on 1st feb communicate and update new remit to all staff 31-Jan- 2025 Yes finalised guidance circulated to all staff for the rollout from 1st feb H/HEDAP/2024/ 039 Deliver a refreshed process which will ensure that time in minimised for children in all forms of temporary accommodation 31-Aug- 2025 Review current open Homeless cases with children 06-Dec- 2024 Yes to identify those in temporary accommodation, those on offer and still waiting. identify actions for those who are no on offer 92 on the list - reviewing list and will finish on 16/12 Claire McKay Joint meeting between Homelessness and Housing operations focusing cases 20-Dec- 2024 Yes initial meeting held on 02/12 - reviewing data, agreed for a Page 129
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To who do not have an offer follow up meeting on 16/12 to agree any actions reviewed all cases and taken various actions; • extra discussions with households to try expand areas • look to match those RFL - issues is majority 3 apt and are largest blocker i s 5apt plus • prioritise households who have children in temp with them and not access • add access, bed sizes to the allocations policy review • flag sizes/areas to the buyback officer following on identify any new processes to be implemented and rolled out to help continually reduce times children spend in temporary accommodation 31-Jan- 2025 Yes flag sizes and areas in most demand to RSL added access and bedroom sizes to the policy review agree priority to non- access households Using additional Temporary accommodation funds to focus on acquisitions for those households in temp with children waiting on offers 06-Apr- 2025 Yes highlighted the numbers/areas but lack of large family homes on the market total 33 buy backs - assisted 8 families ending their stays in temporary accommodation ongoing monthly monitoring 31-Jul- No Page 130
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To of numbers to review and maximise offers 2025 H/HEDAP/2024/ 040 Design and deliver a dynamic public awareness campaign focused on the realities of homelessness and housing need 30-Apr- 2025 Carry out recent research around stigma and homeless with view to creating further actions to take forward 20-Dec- 2024 Yes Consulted wider work around the stigma of homelessness and how to reduce. Including 'Responsibly Communicating Homelessness' - published as a result of the HARSAG recommendation around reducing the stigma of households experiencing homelessness, which is designed to ensure that appropriate language is used by professionals when supporting such groups, the use of images within publications don’t reflect typical stereotypes and overall shifting the view of homelessness to a modern and evidence-based direction. As well as Crisis research around public attitudes to homelessness and the importance of sharing examples of lived experience to give a wider understanding of the issue, allowing for the systematic causes and consequences of Donna Kirkwood Page 131
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To homelessness to be emphasised to allow for systematic solutions. Further actions to be created based on above research. Liaise with WDC comms team on appropriate campaign actions 31-Jan- 2025 Yes Meeting took place end of January to discuss best way to progress in terms of additional milestones and timeline to be complete. Review WDC homeless webpage content to ensure appropriate language/images used around homelessness. 03-Feb- 2025 Yes Webpages are updated regularly, ensuring homelessness advice is up to date and communicated effectively and appropriately. Identify positive case studies detailing household circumstances and support provided by WDC to resolve homelessness to highlight help available and realities of homelessness. 25-Apr- 2025 No H/HEDAP/2024/ 041 Review of Pathway 1 cases (i.e., those homeless but not in temporary accommodation) over 6 months to assess if in stable 30-May- 2025 30-May- 2025 In progress: As cases are closed or pathways are escalated when temporary accommodation is required, demand for 1 bed or larger family households. Significant number are Joanne Sutherland Page 132
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To accommodation (and close if this is confirmed) DV cases which may be resolved under prevention/allocations panel going forward. H/HEDAP/2024/ 042 Introduce a consistent assessment of housing and support needs regardless of if a tenant or presenting as homeless 30-Jun- 2025 Linked to action 48 being achieved first 31-Oct- 2024 Yes Claire McKay; Joanne Sutherland review support process once new housing solutions services are rolled out 30-May- 2025 No H/HEDAP/2024/ 043 Develop and implement a new approach to resettlement and humanitarian schemes 30-Sep- 2025 Creation of new co-ordinator required to take forward 31-May- 2025 Yes Claire McKay once restructure and recruitment in place new co- ordinator to review current approach 29-Aug- 2025 No H/HEDAP/2024/ 044 Minimise and eradicate the use of unsuitable accommodation for homeless households 31-Mar- 2025 Continue with monthly analysis of placements in unsuitable accommodation and breaches of UAO. 31-Mar- 2025 Yes Homeless Service processes and practice working well to avoid placements in unsuitable accommodation and breaches. Where this is occurring its due to acute demand and actions taken to reduce the placements and move people on from B&B accommodation. Placements Apr-24 17 May-24 7 Jun-24 25 Jul-24 15 Aug-24 28 Sep-24 6 Oct-24 1 Nov-24 0 Dec-24 1 Jan-25 18 Joanne Sutherland Page 133
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Feb-25 25 Breaches Apr-24 3 May-24 0 Jun-24 3 Jul-24 2 Aug-24 9 Sep-24 0 Oct-24 0 Nov-24 0 Dec-24 0 Jan-25 1 Feb-25 6 H/HEDAP/2024/ 045 Deliver the outcomes of the Rapid Rehousing Transition Plan 30-Apr- 2025 Objective 1 - whole system approach 21-Apr- 2025 Yes Claire McKay Objective 2 - rapid rehousing (16 weeks) 21-Apr- 2025 Yes Objective 3 - interim housing options 21-Apr- 2025 Yes Objective 4 - housing first 21-Apr- 2025 Yes H/HEDAP/2024/ 046 Explore expanding a homelessness prevention approach and better managed demand for temporary accommodation 30-Apr- 2025 Linked to Action 48 being achieved first 31-Oct- 2024 Yes Joanne Sutherland review in line with decrease of pathway 1 and increased need to for temp 13-Apr- 2025 No H/HEDAP/2024/ 047 Introduce a "Mediation First" approach to housing applications for 16–19-year-olds (as a homelessness prevention approach) 30-Jun- 2025 Agreed approach 31-Oct- 2024 Yes Joanne Sutherland Restructure - once in place and introduction of youth specialist team put process in place 29-May- 2025 No H/HEDAP/2024/ 048 Implement a ‘One Door’ 31-Dec- 2025 Proposal being developed and will be introduced for actions 37, 42, 46 and 47 can then follow on from this action if achieved 31-Oct- 2024 Yes John Kerr Page 134
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To preventative housing access system under one service to prepare for new prevention duties. discussion at the next Board Agree principles relating to new on door housing access system aligned to the new Housing Solutions service 30-Apr- 2025 No Develop implementation plan 30-Apr- 2025 No Paper on the possible vision to be taken to Access to Housing Group in December (Now April 2025) 30-Apr- 2025 No H/HEDAP/2024/ 049 Upscale the Housing First programme through collaborative commissioning 30-Sep- 2025 linked to wider discussions with HSCP review current provision 31-Mar- 2025 Yes review of our internal service has already begun have a waiting list for when capacity opens but linked to restructure as impacting filling vacant positions Claire McKay Take forward actions agreed following HSCP meeting 30-Apr- 2025 No H/HEDAP/2024/ 050 Deliver and implement in partnership with RSL a Common Housing Register for West Dunbartonshire 31-Mar- 2026 Good progress being made through development of common application form Claire McKay Icon Name 4: Strengthen the Financial viability and capacity of the Housing Revenue Account and associated Housing and Homelessness budgets Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 051 Complete the review of Building 31-Mar- 2025 Building Services - Service Costs Recovery and Management of the Building services action plan created 31-Oct- 2024 Yes internal pan created Martin Feeney Deliver action plan - include 31-Mar- Yes All actions in Building Page 135
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Services Repairs and Maintenance service costs to deliver immediate efficiencies to the HRA HRA Maintenance and Repairs Budgets 2024/2025 is progressing well with all high priority actions 90% or more complete at 23/01/2025. These action include improving service efficiency, effective financial management and improve people management practice within the service. service efficiencies 2025 Services 2024/2025 relating to service cost recovery and management of budgets have been successfully completed to bring budgets in on or below forecasts. Specific actions contributing HRA efficiencies include; overtime costs significantly below budget, a reduction in agency engaged operatives, less work issued and completed by sub-contractors and the reduction in size of the establishment. All these achievements have contributed to a more efficient service in 2024/2025 compared to 2023/2024 with evidence of more cost- effective work in most projects and workstream delivered. H/HEDAP/2024/ 052 Explore innovative housing investment and partnership models to maximise housing investment approaches 30-Apr- 2025 Housing Investment Taskforce still to conclude report as discussions ongoing between Scottish Government and UK Treasury looking at HRA debt write off John Kerr Page 136
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 053 Carry out review of HRA contributions to other non- housing Council service areas 31-Mar- 2026 Agreement made in 24/25 CFO agreed to full whole system review of HRA payments that will begin once Year end work completed in 2025. 31-Mar- 2025 Yes Peter Barry take forward actions following whole system review of all HRA payments by Chief Finance Officer 31-Mar- 2026 No H/HEDAP/2024/ 054 Examine the capacity of the HRA and the Council's General Fund to deliver agreed housing ambitions 30-Jun- 2025 further review this action has been closed as linked to action 53 31-Mar- 2025 Yes Peter Barry; Laurence Slavin H/HEDAP/2024/ 055 Develop a 3-year rental strategy in partnership with tenants to ensure tenant priorities and strategic housing ambitions can be delivered 30-Nov- 2026 Discussions around the viability of a 3- year rental strategy from the period 2026- 29 will be taken forward via the HRA Value for Money Group. work has begun via HRA value for money subgroup - paper will be taken to the Aug 25 HACC for agreement 30-Aug- 2025 No Stefan Kristmanns H/HEDAP/2024/ 056 Review Building Services structures and external contractors to ensure best value 31-Dec- 2025 Significant work completed to review BS structures and external contracts to reduce cost and improve efficiency several actions part of the review already taken place saving money 31-Mar- 2025 Yes several actions to be taken forward in 25/26 Peter Barry Last actions as part of the review to be taken forward 30-Nov- 2025 No Page 137
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To H/HEDAP/2024/ 057 Working with other local authority partner re- examine housing finance position in Scotland to promote the delivery of new social housing including the treatment of historic HRA Capital Debt 31-Mar- 2025 Joint work with COSLA 01-Mar- 2025 Yes this was taken forward by COSLA, beginning to gain momentum, draft paper end of march now to wait on the outcome by SG whether they agree to writing off the debt or not. Claire McKay H/HEDAP/2024/ 058 Review homelessness services funding with aim of being able to reduce level of temporary accommodation and free up staff resource 31-Mar- 2026 31-Mar- 2026 Ongoing review and will inform the development of budget 2026/27 Peter Barry; H/HEDAP/2024/ 059 Develop a refreshed funding delivery model for the delivery of new housing in light of increased borrowing levels exploring increased grant benchmark levels 09-May- 2025 take paper to more homes board for approval on the viability of new agreed benchmarking (£120K) 30-Apr- 2025 No Work ongoing in terms of this action to ensure we can continue to deliver the required new housing at sustainable scale John Kerr H/HEDAP/2024/ 060 Directly lobby the 30-Apr- 2025 Link in via SIG this has fed into both COSLA and ALACHO being clear tenants 30-Apr- 2025 No Action delayed as we await the publication of the new standard Claire McKay Page 138
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Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To Scottish Government to ensure the cost of achieving net zero in social housing is met with national funding to ensure rental income can be utilised for improving current and developing new social housing. should pay, and all measures should be fully funded by Scottish government - awaiting SG publication Action Status Cancelled Overdue; Neglected Unassigned; Check Progress Not Started; In Progress; Assigned Completed PI Status Alert Warning OK Unknown Data Only Long Term Trends Improving No Change Getting Worse Short Term Trends Improving No Change Getting Worse Page 139
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Risk Status Alert High Risk Warning OK Unknown Page 140