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Item 12 - REVISED Appendix 1

West Dunbartonshire Council · 20 November 2024
Back to Housing & Communities Committee — 20 November 2024 and its agenda

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Page 1

Housing Emergency Declaration action plan
Generated on: 06 November 2024
Report Layout: Housing Scorecard with Action and PI codes.
Icon Name
1 - Deliver and maintain More Homes - West Dunbartonshire approach to the delivery of affordable housing. 
Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
H/HEDAP/2024/
001 Continue to
lobby SG for
increase in AHSP
funding in
partnership with
COSLA/SOLACE/
ALACHO
31-Mar-
2025
Issue letter to the Housing
Minister highlight the
Housing Emergency
declaration and requesting
that the full AHSP is
restored.
30-Aug-
2024
Yes Letter issued to
minister - covering
Acquisition funding
and the new temp
accommodation
funding and concerns
over the formula used
to distribute signed off
by Convener
John Kerr  Highlight within SHIP and
Programming Process the
impacts of cuts to the AHSP
31-Oct-
2024
Yes Draft SHIP submitted
to Scottish
Government
Participate in a number of
Member and Officer groups
and influence agenda to
maximise AHSP budget
settlement
31-Mar-
2025
No
Review impact of discussions
with Scottish Government
31-Mar-
2025
No 
H/HEDAP/2024/
002 Refresh
Strategic
Housing
Investment Plan
to ensure the
delivery of new
homes to meet
acute housing
29-Nov-
2024
Presentation to West
Dunbartonshire Strategic
Housing Providers Forum
30-Aug-
2024
Yes Complete and call for
sites requested
John Kerr Carry out prioritisation
exercise
21-Oct-
2024
Yes Completed milestone
and included within
SHIP
Draft SHIP approved by More
Homes Project Board
31-Oct-
2024
Yes Draft SHIP approved
by More Homes Board
ITEM 12 - APPENDIX 1
(REVISED)

Page 2

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
need in West
Dunbartonshire
(October), submitted
to Scottish
Government pending
formal Housing and
Communities
Committee Approval 
H/HEDAP/2024/
003 Deliver new
Strategic
Housing
Investment Plan
31-Oct-
2024
Draft submitted to SG.
Report seeking
approval going to
HACC on 20
November 2024.
Jamie Dockery
H/HEDAP/2024/
004 Deliver the
Council's
approved new
build
programme for
24/25 helping
meet the
identified
housing need.
01-Mar-
2025
New build programme
remains on track with
sites in operation at
Clydebank East,
Mount Pleasant,
Pappert, and Gilmour
Avenue
Dawn Conner
H/HEDAP/2024/
005 Examine
ways to
accelerate new
build delivery
considering
housing
emergency
declaration
31-Dec-
2024
SHIP to be prepared and
draft submitted to the
Scottish Government by
October 31
31-Oct-
2024
Yes Milestone achieved,
SHIP expected to
receive formal
approval from Housing
and Communities
Committee in
November
John Kerr
Develop and acquire More
Homes Project Board
approval for proposal to
ensure the acceleration and
prioritisation of new home
delivery.
31-Dec-
2024
No More Homes Project
Board approved the
acceleration of the
Queen Mary Avenue
development (October
2024).  Assessments
being made in terms
of other approved and
committed projects.
Develop revised Strategic
Local Programme in
partnership with Scottish
Government
Yes Programme in place
and shadow
programme identified
and will be confirmed

Page 3

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
within forthcoming
SHIP
H/HEDAP/2024/
006 Scale up
and extend the
Buy Back
Scheme to meet
the key housing
demand factors
including the
provision of
temporary
accommodation
31-Oct-
2024
The buyback scheme
has been scaled up
through £10m of
additional funding
over the next 5 years
in addition for
2024/25 we have
been awarded an
additional £309k to
secure buyback
acquisitions that
directly take
households out of
temporary
accommodation, our
stated priority is
families with children.
17 buy backs completed so
far, this financial year.
(11 Larger properties 3 bed
+ & 6 non larger 1 & 2 beds)
We have a further 8 under
offer awaiting completion.
(2 Larger properties 3 bed +
& 6 non larger 1 & 2 beds)
Laura Hanna 
H/HEDAP/2024/
007 Explore
innovative
housing
investment and
partnership
models to
maximise
housing
investment
approaches
31-Dec-
2024
Participate in Housing
Investment task force
discussions
25-Sep-
2024
Yes Announcement of
£100m funding to
support delivery of
MMR which will allow
£500m investment
across Scotland.
Proposals being
developed in West
Dunbartonshire which
will allow any
opportunities to be
realised John Kerr 
Continue to develop own
proposals in partnership with
external agencies and
potential investors
30-Nov-
2024
No Discussions ongoing
Proposal paper to More
Homes Project Board in
December to define policy
31-Dec-
2024
No This action may slip
into January
depending on the
Scottish Government
budget
announcements

Page 4

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To 
H/HEDAP/2024/
008 In
partnership with
the Scottish
Government
review the
planning and
consenting
system
considering the
national housing
emergency to
increase the
scale and pace
of development
across all
tenures
31-Dec-
2024
Action being
progressed within a
wider national context
Peter Barry;
Alan Douglas 
H/HEDAP/2024/
009 Review HRA
resource
allocation across
the Council to
help
facilitate/deliver
new build
programme
31-Dec-
2024
This is an ongoing key
activity within the
More Homes Project
Board and Service
Manager will provide
an update report to
the Board in
December 2024
Detail development priorities
within SHIP
31-Oct-
2024
Yes Prioritisation exercise
carried out as part of
SHIP process
John Kerr  Housing Develop service
design to be completed
31-Dec-
2024
No
H/HEDAP/2024/
010 Explore an
approach to
develop modular
and other forms
of innovative
housing by
working in
partnership with
other housing
providers
31-Dec-
2024
Approval for Gilmour Avenue
modular development
25-Sep-
2024
Yes Scottish Government
approval September
2024 and homes now
in development
John Kerr Develop revised approach
based on review and share
with development partners
31-Dec-
2024
No 
Review Gilmour development 31-Dec-
2024
No 
H/HEDAP/2024/
011 Examine the
capacity of the
HRA to deliver
agreed housing
31-Jan-
2025
Action being
progressed and will
meet target Peter Barry

Page 5

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
ambitions
H/HEDAP/2024/
012 Engage with
public and
private sector
landowners to
increase the
HRA landbank
and support
development in
line with the
refreshed
Strategic
Housing
Investment Plan
31-Mar-
2025
Discussions ongoing
with one housing
developer re potential
for them to landbank
housing opportunities,
model to be explored
further.
Participation in Scottish
Government trawl process
30-Sep-
2024
Yes Participation
confirmed
John Kerr 
Special More Homes Board
scheduled for November to
look at the opportunities with
other service departments.
29-Nov-
2024
No 
Plan agreed at More Homes
Board to inform delivery
plans from 2025/26
31-Mar-
2025
No 
H/HEDAP/2024/
013 Review
Affordable
Housing Design
Standard
31-Mar-
2025
Action planned to
commence in early
2025 and will conclude
within target
John Kerr
H/HEDAP/2024/
014 Increase
provision of Mid-
Market Rent
properties as a
viable housing
option for
homeless and
housing
applicants
30-Apr-
2026
Proposal is being
taken forward
following May
committee approval;
however, we now
await clarity following
the Programme for
Government
announcements
John Kerr
Icon Name
2 - Make Best Use of Existing Stock 
Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
H/HEDAP/2024/
015 Continue to
Improve our
approach to
31-Dec-
2024
Ongoing action being
taking forward within
wider improvement
plan.
Martin Feeney

Page 6

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
empty council
homes with a
strengthened
focus on
reducing void
time and letting
longer term
empty homes
and negating
any use of
unsuitable
accommodation.
H/HEDAP/2024/
016 Consider a
fixed term
moratorium on
non-essential
housing repairs
to focus activity
around bring
empty homes
back into use
20-Dec-
2024
Action on track for
completion by
extended target date.
New measure
implemented to
improve the
throughput of
unnecessary non-
urgent repairs,
improved
management of the
work carried in a void
property and
improved performance
and productivity has
provided necessary
evidence to confirm it
is not necessary to
consider a fixed term
moratorium on non-
essential repairs at
this time. Monitoring
will continue and
consideration of the
introduction of this
measure will be taken
prior to the end of
quarter three.
Implement and monitor
measures to improve the
control and generation of
non-essential repairs.
30-Aug-
2024
Yes Milestone complete
with on-going
monitoring in place.
Whilst training and
briefings have reduced
the throughput of
unjustified repairs;
monitoring is carried
out and reviewed at
weekly team
meetings.
Martin Feeney
Based on performance and
progress made on reducing
the number of empty homes
agree to continue to monitor
and postpone any decision
on a fixed term moratorium.
27-Sep-
2024
Yes Milestone complete.
Progress made on
reducing the number
of empty homes to
end of September
without over reliance
on the use of sub-
contractors and
overtime informed the
decision to postpone
any decision on a fixed
term moratorium to
not carryout non-
essential repairs. A
further review will be
completed before the
end of quarter three to
consider if this action
should be

Page 7

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
implemented.
Continue to implement
improvement actions in the
void management
improvement plan including
increasing productivity and
reducing the average cost to
bring an empty home back to
the Councils' relet standard.
29-Nov-
2024
No
Review evidence to make
final decision on a 3-month
(last quarter of 2024/2025)
moratorium on non-essential
housing repairs to focus
resources on the repair of
the Councils' housing
properties.
13-Dec-
2024
No
H/HEDAP/2024/
017 Develop a
process
including
exploring
potential
partnering
arrangements to
address lengthy
delays by
energy suppliers
in the reletting
process.
31-Dec-
2025
Complete review of
referral/communication
processes between void team
and Helptomove
30-Sep-
2024
Yes Review of existing
referral process
completed
Nicola
Pettigrew 
Engage with Consumer
Scotland to discuss problems
encountered and provide
case studies to support
national focus on holding
energy companies
accountable to resolve meter
issues more efficiently
30-Sep-
2024
Yes Completed, session
held with Consumer
Scotland with Housing
Operations and
Building Services
Reps.  Case studies of
longer-term meter
void problems shared
to support national
discussions on the
matter to find resolve
Introduce new report from
help the move to identify
move ins with no end date
meter readings to enable
more accurate billing
information
30-Sep-
2024
Yes Completed -
helpthemove now
send weekly reports
for ‘move ins’ with no
end meter reads.
Introduce weekly monitoring
report for support worker to
30-Sep-
2024
Yes Completed and in
place.  Weekly

Page 8

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
track progress of complex
meter issues and update to
teams
spreadsheet
introduced which
tracks/updates on
progress.  Shared as
part of weekly liaison
void meetings
Review liaison arrangements
with Helpthemove ensuring
appropriate representation to
input to operational
challenges
30-Sep-
2024
Yes Action complete -
representation
reviewed and new
void reps added to
liaison meetings, this
now includes HB, WDC
Support Worker and
void maintenance
officers.
Meetings focus on
operational challenges
and complex meter
problems to ensure
what help the move
are advising/assisting
us with the support
worker & HTM are
doing as quickly as
possible.
Develop escalation process
with helpthemove on more
problematic meter problems
30-Nov-
2024
No Helpthemove have
identified senior officer
in Scottish Power to
assist, OVO/SSE
covered under
Helpthemove contract.
Discussions underway
and complaints
submitted with
escalation to Ofgem
being progressed.
Process map to be
developed to reflect
Review wider billing
arrangements process
30-Nov-
2024
No Discussions to be
progressed with
Building Services
colleagues to establish

Page 9

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
current process and
any issues, thereafter,
discuss with
helptomove
Explore other providers to
establish if can provide
additional support to
helpthemove arrangements
Yes Enquiries completed
with GEC, who
confirmed would
arrange for meter
installs on projects
subject to cost.  No
additional service to
helpthemove provided 
H/HEDAP/2024/
018 Accelerate
the reduction of
private sector
empty homes by
delivering a new
Long Term
Empty Homes
Strategy
30-Nov-
2024
Seek HACC approval of new
strategy - aim to bring
twenty-five properties per
year back into use
30-Nov-
2024
No Consultation ended
30/9/24.
Draft strategy being
updated for HACC in
November 2024 Karen Rae
H/HEDAP/2024/
019 Deliver with
tenant
representatives
a new repairs
policy
30-Nov-
2024
Carry put early consultation
with tenants to inform
revised Repairs Policy and
ensure tenant priorities are
delivered.
30-Jun-
2024
Yes Complete - early
consultation complete,
over one thousand
responses received,
and tenant feedback
will help inform
development of
revised policy.
Stefan
Kristmanns
HRA Value for Money Group
to develop revised Repairs
Policy which will meets
tenant priorities and reflects
input from key stakeholders.
31-Aug-
2024
Yes Complete - draft
Repairs Policy agreed
and following further
period of consultation
approval for policy to
be sought from
Housing and
Communities
Committee in
November 2024.
Seek approval for revised
Repairs Policy from Housing
20-Nov-
2024
No On track - report
prepared and will be

Page 10

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
and Communities Committee
November 2024.
considered by
Committee 20 Nov
2024. 
H/HEDAP/2024/
020 Ensure new
repairs policy
achieves key
objectives
30-Nov-
2024
Implementation plan
developed and will be
delivered following
Committee approval
Martin Feeney
H/HEDAP/2024/
021 Review and
promote
Allocations
Policy flexibilities
and enhanced
Transfer
Incentive
Scheme linked
to the review of
the Housing
Allocations
approach
31-Dec-
2024
Review and agree the new
70% allocation to transfer
applicants for all new builds
30-Aug-
2024
Yes new protocol written
and agreed between
Housing operations
and Homeless
services.
ongoing allocations
discussion to complete
Claire McKay 
Review current transfer
incentive scheme
30-Nov-
2024
No
new media/drive for
downsizing etc
31-Dec-
2024
No
H/HEDAP/2024/
022 Actively
introduce a pre
letting process
initially linked to
the transfer led
allocation
process for new
build social
housing
31-Dec-
2024
Introduce notification to
Repair and Maintenance
Manager on voids properties
due for return on back of
transfer move in advance of
sign-up
30-Sep-
2024
Yes Completed -
introduced as part of
Clydebank East new
build development.
This model will be
used for all future new
build sites
Nicola
Pettigrew 
Introduce robust pre-
allocation house assessments
process which embeds
ongoing discussions with
Building Services to highlight
condition of voids and
recharges as required
30-Sep-
2024
Yes Complete - Process
revised as part of
Clydebank East
development, this
model/approach will
be used for all future
new build sites
Introduced homeless liaison
meetings in advance
handover dates to identify
existing WDC tenants with
open homeless case
30-Sep-
2024
Yes Completed and in
place - implemented
for Clydebank East
development, phase 1
underway with other
phases to follow.  This

Page 11

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
model/approach will
be used for all future
sites.
Prepare lettings initiative
action plan
30-Sep-
2024
Yes Complete - action plan
shared and consulted
internally for
Clydebank East.
Same model will be
used for future sites
Identify properties for each
quota and engage with
relevant teams to finalise
31-Oct-
2024
Yes Completed -
Clydebank East new
build, model/approach
will be same for future
sites
Review house assessment
form to ensure capturing
relevant information via HO
mobile app
31-Dec-
2024
No Mobile app working
group established,
initial area of NTV in
place with other
service areas to
follow.  Next phase is
PTV and SM has
discussed house
assessment being
incorporated into this
action
H/HEDAP/2024/
023 Deliver the
recommendation
s from the
Supported
Housing Review
31-Dec-
2025
Action progressing as
planned, key initial
milestone on track.
Project board to agree
options for HACC following all
feasibility studies and
financial reviews.
Linked to action H/RRTP/19-
24/064
30-Nov-
2024
No
Claire McKay 
HACC approval on options 28-Feb-
2025
No
Carry out procurement
exercise to meet new needs
and options agreed
31-May-
2025
No
H/HEDAP/2024/
024 Carry out a
comprehensive
assessment of
28-Feb-
2025
Action has its own
project plan which
remains on track to
deliver by February
Jackie McRory

Page 12

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
our housing
stock to ensure
it can deliver the
key priorities
within the Local
Housing
Strategy
2025
H/HEDAP/2024/
025 Continue to
roll out our
approach to
address
condensation,
dampness, and
mould within our
homes through
the use of smart
technology that
strengthens
housing
management
31-Mar-
2025
We have almost
installed
environmental sensors
in one thousand
homes and four new
BSOs have been
recruited to start
proactively responding
to dashboard.
One thousand Homes 31-Oct-
2024
Yes  Achieved within
target
Emily Dorrian 
Two thousand homes 31-Mar-
2025
No 
H/HEDAP/2024/
026 Deliver new
proactive
approach to
ensure our
housing stock
continues to
meet all
statutory
compliance
requirements
31-Mar-
2025
Proposal developed
and shared within
senior housing
team/Better Homes
Board
Initial Proposal developed 30-Nov-
2024
No
John Kerr 
H/HEDAP/2024/
027 Maximise
use of Home
Swapper to
meet rehousing
need of transfer
applicants
31-Mar-
2025
Obtain baseline data to
support VFM in promoting
mutual exchange options
with applicants
30-Sep-
2024
Yes Completed - BF has
obtained basic metrics
and saving would be
£2400 on MX
Nicola
Pettigrew Review functionality and best
practice with Home Swapper
30-Sep-
2024
Yes Completed
Introduce quarterly
marketing information via
social media, tenants’ news
29-Nov-
2024
No BF to progress and
share content with
Home Swapper

Page 13

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
to maximise awareness working group
Add opt our option to
housing application form
29-Nov-
2024
No Online application
form in progress to be
implemented, include
option as part of
revised form
Complete marketing
awareness campaign to
increase use of home
swapper
31-Mar-
2025
Yes Completed -
text/social media
information, increase
in sign up by 39%.
Prepare paper to outline
required additional resource
needing to support increased
capacity of home swapper
31-Mar-
2025
No To be progressed via
home swapper
working group
Review VFM annual costing
of home swapper and
consider if in-house platform
could be developed (similar
to rent insights approach)
31-Mar-
2025
No NP has initially
discussed with BF, to
be discussed further at
next home swapper
working group to
scope out feasibility
H/HEDAP/2024/
028 Review of
all current lease
agreements
within context of
housing
emergency
(e.g., Safe as
Houses scatter
flats and impact
on generating
homelessness)
31-Mar-
2025
Action on track and
information gathering
exercise will complete
by end of November
to allow the key
element of the action
to be delivered
Gather all information on all
leases for an overview
30-Nov-
2024
No
John Kerr 
Review all leases and decide
whether best use of housing
stock
31-Mar-
2025
No
H/HEDAP/2024/
029 Deliver
housing Capital
Investment
Programme to
ensure all
31-Mar-
2025
Work is progressing
well with 24-25
Capital investment
Programme work
streams that
contribute to SHQS.
Alan Young

Page 14

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
homes meet the
Scottish Housing
Quality Standard
Mid-year SHQS
position is meeting
target.
H/HEDAP/2024/
030 Maximise
the use of
existing housing
systems to
support effective
stock
management
31-Mar-
2025
Action remains on
track, lead officer
identified to work
closely with the
systems team in
developing asset
management module
on QL Housing
Management System
Graham
Watters
Icon Name
3: Enhancing housing access & prevention of homelessness 
Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To 
H/HEDAP/2024/
031 Develop and
implement
transfer led
approach to new
build housing
allocations
31-Aug-
2024
Action has been
achieved but will be
monitored and a
report will follow
initially to the More
Homes Project Board
recommending any
refinements following
a review of Clydebank
East detailing we are
making allocations
based on housing
need and there is
visibility that it is
tackling
homelessness.
Committee Approval in place
and ensure ongoing tenant
support
30-Aug-
2024
Yes Completed
John Kerr
H/HEDAP/2024/
032 Strengthen
strategic
leadership
approach with
HSCP regarding
31-Dec-
2024
HSCP represented on
the Housing
Emergency Project
Board.
29-Nov-
2024
No
Peter Barry;
Margaret-Jane
Cardno

Page 15

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
housing
emergency 
H/HEDAP/2024/
033 Establish a
Task Force
approach to
engage public
bodies to
promote
prevention
measures linked
to the Housing
(Scotland) Bill
31-Mar-
2024
Task Force established
to coordinate the
response to the
elements of the
Housing Bill.  It was
agreed that a
subgroup work in
meeting this key
action
John Kerr 
H/HEDAP/2024/
034 Develop a
new refreshed
strategic
approach to the
prevention of
homelessness
through the
delivery of a
Housing
Solutions
Strategy
01-Apr-
2025
Action remains on
track, and it is
anticipated the new
Housing Solutions
Strategy will be
presented to the
Housing and
Communities
Committee in
February 2025.
Finalise draft of strategy
following consultation (Aug
until Dec)
31-Dec-
2024
No
Claire McKay 
Seek HACC approval of new
strategy
28-Feb-
2025
No
Embed and deliver new
strategy
01-Apr-
2025
No
H/HEDAP/2024/
035 In
partnership with
Violence Against
Women
Partnership
deliver a
refreshed focus
on preventing
negative
housing
situations as a
result of
domestic abuse.
31-Dec-
2024
Action on track VAWG partnership supportive
of action H/HEDAP/2024/038
but will be carrying out a
self-assessment of the group
where Prevention will be a
key element
30-Nov-
2024
No
Claire McKay  deliver action
H/HEDAP/2024/038
31-Dec-
2024
No
H/HEDAP/2024/
035a Full
31-Dec-
2024
Good progress being
made in delivering the
Joanne
Sutherland

Page 16

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
implement the
introduction of
the Housing
Solutions
Service following
on from the
Homelessness
Service redesign
service restructure
implementation plan.
We await the outcome
of the job evaluation
assessments for a
number of posts
before moving on to
the final stage of the
restructure. 
H/HEDAP/2024/
036 In
partnership with
local RSLs
develop and
implement a
common
application form
for all social
housing
providers in
West
Dunbartonshire
as part of the
development of
a Common
Housing Register
31-Dec-
2024
Agree in principle online form
and tweak to ensure all
aspects covered
30-Sep-
2024
Yes meeting 26/09 - all
partners agreed to
form following last
amendments and will
look for formal
agreement from
management
committees
Claire McKay  RSL to seek Committee
approval on form before
being finalised
30-Nov-
2024
No 
Agree data sharing
agreement and Information
to be used on the website for
all involved and link
15-Dec-
2024
No 
Agree Launch online form 31-Dec-
2024
No 
H/HEDAP/2024/
037 Introduce a
comprehensive
housing options
interviews at
application stage
to manage
demand and
options
31-Jan-
2025
Action on track and
linked to
035a/41/42/46/47/48
of this action plan Joanne
Sutherland 
H/HEDAP/2024/
038 Review
remit of Housing
Allocations Panel
to reflect a
31-Jan-
2025
Decision paper for Housing
Improvement Board to agree
the extent of the review
31-Aug-
2024
Yes paper presented and
agreed on 26/08
Claire McKay 
meeting of Co-ordinators to
agree the remit
30-Sep-
2024
Yes Co-ordinators meet on
02/09 - agreed remit.

Page 17

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
homelessness
prevention
perspective
(domestic, at
risk, others that
would otherwise
present)
draft updated remit
and process to be
agreed on 24/09 
new paper to HIB agreeing
new proposals of the remit
31-Oct-
2024
Yes Oct HIB as September
will not go ahead
update guidance and
relevant policies on agreed
remit
31-Dec-
2024
No
communicate and update
new remit to all staff
31-Jan-
2025
No
H/HEDAP/2024/
039 Deliver a
refreshed
process which
will ensure that
time in
minimised for
children in all
forms of
temporary
accommodation
31-Jan-
2025
Action on track and
key milestones will be
delivered through
sprint completion
process.
Joint meeting between
Homelessness and Housing
operations focusing cases
who do not have an offer
06-Dec-
2024
No
Claire McKay 
Review current open
Homeless cases with children
06-Dec-
2024
No to identify those in
temporary
accommodation, those
on offer and still
waiting.
identify actions for
those who are no on
offer 
Using additional Temporary
accommodation funds to
focus on acquisitions for
those households in temp
with children waiting on
offers
31-Dec-
2024
No
following on identify any new
processes to be implemented
and rolled out to help
continually reduce times
children spend in temporary
accommodation
31-Jan-
2025
No 
H/HEDAP/2024/
040 Design and
deliver a
dynamic public
awareness
31-Jan-
2025
Action on track with
awareness plan due to
launch in early 2025
Carry out recent research
around stigma and homeless.
with view to creating further
actions to take forward
15-Dec-
2024
No
Donna
Kirkwood 
Liaise with WDC comms 31-Dec- No

Page 18

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
campaign
focused on the
realities of
homelessness
and housing
need
team on appropriate
campaign actions
2024 
H/HEDAP/2024/
041 Review of
Pathway 1 cases
(i.e., those
homeless but
not in temporary
accommodation)
over 6 months
to assess if in
stable
accommodation
(and close if this
is confirmed)
31-Mar-
2025
Ongoing process and
completed for both Q1
and Q2 and reported
to Housing
Improvement Board
Joanne
Sutherland
H/HEDAP/2024/
042 Introduce a
consistent
assessment of
housing and
support needs
regardless of if a
tenant or
presenting as
homeless
31-Mar-
2025
Action on track – the
review of support
processes has
informed new housing
solutions service and
once complete the
principles behind this
action will be enacted
31-Jan-
2025
No
Claire McKay;
Joanne
Sutherland
H/HEDAP/2024/
043 Develop and
implement a
new approach to
resettlement
and
humanitarian
schemes
31-Mar-
2025
Action on track and
will be led by
Resettlement and
Support Co-ordinator
once in post Claire McKay
H/HEDAP/2024/
044 Minimise
and eradicate
the use of
31-Mar-
2025
Action on track
performance in Q1
and Q2 has seen a
reduction in breaches
Joanne
Sutherland

Page 19

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
unsuitable
accommodation
for homeless
households
of the unsuitable
accommodation order.
H/HEDAP/2024/
045 Deliver the
outcomes of the
Rapid Rehousing
Transition Plan
30-Apr-
2025
Action on track –
positive progress has
been made and was
reported to the August
meeting of the
Housing and
Communities
Committee
Objective 1 - whole system
approach
01-Apr-
2025
No
Claire McKay 
Objective 2 - rapid rehousing
(16 weeks)
01-Apr-
2025
No 
Objective 3 - interim housing
options
01-Apr-
2025
No
Objective 4 - housing first 01-Apr-
2025
No
H/HEDAP/2024/
046 Explore
expanding a
homelessness
prevention
approach and
better managed
demand for
temporary
accommodation
30-Apr-
2025
Action on track –
increased focus on
homelessness
prevention is the
cornerstone of the
new Housing Solutions
service.
Joanne
Sutherland 
H/HEDAP/2024/
047 Introduce a
"Mediation First"
approach to
housing
applications for
16–19-year-olds
(as a
homelessness
prevention
approach)
31-Dec-
2024
Action on track and
will be delivered
within refreshed
Housing Solutions
service. Joanne
Sutherland 
H/HEDAP/2024/
048 Implement
a ‘One Door’
preventative
housing access
system under
one service to
31-Dec-
2024
Action on track –
linked to Housing
Solutions service
redesign John Kerr

Page 20

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
prepare for new
prevention
duties. 
H/HEDAP/2024/
049 Upscale the
Housing First
programme
through
collaborative
commissioning
31-Mar-
2025
Action on track and
additional resource
capability has been
commissioned to
support the delivery of
Housing First across
West Dunbartonshire
Claire McKay
H/HEDAP/2024/
050 Deliver and
implement in
partnership with
RSL a Common
Housing Register
for West
Dunbartonshire
31-Mar-
2026
Action on track –
Good progress being
made with key
housing association
partners Claire McKay
Icon Name
4: Strengthen the Financial viability and capacity of the Housing Revenue Account and associated Housing and Homelessness budgets 
Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To 
H/HEDAP/2024/
051 Complete
the review of
Building
Services Repairs
and Maintenance
service costs to
deliver
immediate
efficiencies to
the HRA
01-Dec-
2024
Action on track and
some outputs already
achieving necessary
impact.
Martin Feeney 
H/HEDAP/2024/
052 Explore
innovative
housing
investment and
31-Jan-
2025
Action on track and
progress being
monitored through
Better/More Homes
Project Boards
John Kerr

Page 21

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
partnership
models to
maximise
housing
investment
approaches 
H/HEDAP/2024/
053 Carry out
review of HRA
contributions to
other non-
housing Council
service areas
31-Dec-
2024
Action on track
Peter Barry 
H/HEDAP/2024/
054 Examine the
capacity of the
HRA and the
Council's
General Fund to
deliver agreed
housing
ambitions
31-Jan-
2025
Action on track
Peter Barry;
Laurence
Slavin
H/HEDAP/2024/
055 Develop a
3-year rental
strategy in
partnership with
tenants to
ensure tenant
priorities and
strategic
housing
ambitions can
be delivered
28-Feb-
2025
Action on track and
will be subject to
forthcoming rent
consultation exercise
Stefan
Kristmanns 
H/HEDAP/2024/
056 Review
Building
Services
structures and
external
contractors to
31-Mar-
2025
Action on track –
Good progress being
made
Peter Barry

Page 22

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
ensure best
value 
H/HEDAP/2024/
057 Working
with other local
authority
partner re-
examine housing
finance position
in Scotland to
promote the
delivery of new
social housing
including the
treatment of
historic HRA
Capital Debt
31-Mar-
2025
Action on track –
ALACH) (Association
of Local Authority
Chief Officers) has
tabled this through
the Housing
Investment taskforce
agenda and a
response is awaited
form the Scottish
Government
Claire McKay 
H/HEDAP/2024/
058 Review
homelessness
services funding
with aim of
being able to
reduce level of
temporary
accommodation
and free up staff
resource
31-Mar-
2025
Action on track
John Kerr 
H/HEDAP/2024/
059 Develop a
refreshed
funding delivery
model for the
delivery of new
housing in light
of increased
borrowing levels
exploring
increased grant
benchmark
levels
31-Mar-
2025
Action on track – New
grant benchmark rates
are now in place which
will assist ongoing
affordability
John Kerr

Page 23

Code & Title Status Progress Due Date Comment Milestone Due Date Done Comment Assigned To
H/HEDAP/2024/
060 Directly
lobby the
Scottish
Government to
ensure the cost
of achieving net
zero in social
housing is met
with national
funding to
ensure rental
income can be
utilised for
improving
current and
developing new
social housing.
31-Mar-
2025
Action on track and
our view has been
presented at a
number of sector
forums.  We await the
publication of the
Social Housing net
zero standard to
assess any future
implications Claire McKay
Action Status
Cancelled
Overdue; Neglected
Unassigned; Check Progress
Not Started; In Progress; Assigned
Completed
PI Status
Alert
Warning
OK
Long Term Trends
Improving
No Change
Getting Worse
Short Term Trends
Improving
No Change
Getting Worse

Page 24

Unknown
Data Only
Risk Status
Alert
High Risk
Warning
OK
Unknown