Item 11 - Appendix 1
West Dunbartonshire Council · 1 February 2023
Back to Corporate Services Committee — 1 February 2023 and its agenda
Text extracted from the council's PDF. Layout and reading order may differ from the original.
Page 1
Appendix 1: Citizen Culture & Facilities Delivery Plan 2022/23 - Interim Progress 1. Our Communities Objective 2. Our residents health and wellbeing remains a priority Action Status Progress Due Date Note Owner Progress plans for launch of Free school meal rollout (final phase) 31-Mar-2023 Action progressing as planned. Whilst the service is currently going through a restructure plans are in place with the Assets team and the physical works in the kitchens are in progress. The audit of staff and equipment requirements is being undertaken during December and is nearing completion. Michelle Lynn Objective 3. Our residents are supported to increase life and learning skills Action Status Progress Due Date Note Owner Progress the development of Glencairn House as an inspiring cultural hub Phase 3 31-Mar-2023 Action progressing as planned. Stage 3 Report agreed at Glencairn House Project Board in June. Elected Member Briefing held, describing the redevelopment to come, including sharing the story of the extension design and its heritage context as a key element of the Dumbarton townscape. Community Engagement activity scheduled to launch following Planning Application submission. Sarah Christie Develop and launch an innovative heritage strategy, reflecting the investment in the cultural offering for the area 31-Mar-2023 Action progressing as planned. Taking cognisance of wider sector priorities, the draft heritage strategy will align to the new Council Strategic Plan 2022/23. Internal review undertaken following feedback from Cultural Committee, further changes anticipated following adoption of Strategic Plan 2022 – 2027. Sarah Christie Appendix 1
Page 2
Action Status Progress Due Date Note Owner Progress digitalision of materials from Councils historic archive and history collections 31-Mar-2023 Action progressing as planned. Following successful tendering process, Ancestry has been appointed to digitise materials from the WDC Archive and Local History collections. Following confirmation of contract terms project plan including items for digitisation will be agreed. Sarah Christie Progress investment projects in Alexandria library, Clydebank museum and Dalmuir gallery 31-Mar-2023 Action progressing. Installation of the new museum space at Alexandria Library is now complete; Elected Member drop in scheduled for December. New museum project will formally recommence in January 2023, with handover anticipated later at the end of summer 2023. Sarah Christie Progress Libraries Investment and Enhancement Programme 31-Mar-2023 Action progressing as planned. SLIC funded pass it on schools project complete. Wellbeing festival is in progress. Recruitment of front line staff complete and new training opportunities identified. In addition the sustainability co- ordinator role is in place. Review of Libraries management Structure yet to commence. David Main Successfully deliver the £421k capital investment across the branch network and finalise the branding improvements at all branches. 31-Mar-2023 Action progressing as planned and relates to capital spending, for Dumbarton, Duntocher, Parkhall and Dalmuir Libraries. Improvements are complete for Dalmuir Library, including soft seating, PC area and display equipment Junior area. Improvements to Duntocher and Parkhall have been designed. David Main 4. Our Council Objective 10. Our workforce is resilient and skilled where digital technology supports service delivery for our residents Action Status Progress Due Date Note Owner Develop and implement wellbeing, employee engagement, equality and training plans to enable 31-Mar-2023 Action progressing, 93 CCF employee registered as Trickle Users, 3 Trickle Champions identified and 5 Wellbeing Advocates who represent the service. All Managers
Page 3
Action Status Progress Due Date Note Owner capabilities, improved resilience and promotion of a diverse workforce. Develop and implement employee life cycle plans in line with the People First Strategy to attract and retain the workforce. 31-Mar-2023 Action progressing. Review of the working patterns of hard to fill vacancies within Facilities Management, including hours offered and flexible working is underway to identify changes that will improve recruitment and retention. This will progress further with appointment of Facilities Management Manager. Amanda Graham Implement service review process including role design, use of new technology and new ways of working to add resilience, address gaps, and establish opportunities for efficiencies 31-Mar-2023 Action almost complete. Review of Management structure in Facilities Management complete and implementation nearing completion. All Managers Develop and implement training plans and development opportunities to improve capabilities and resilience within the workforce. 31-Mar-2023 Action progressing. Digital Lead identified and 3 Digital champs also identified and taking part in support sessions. Additionally 3 Trickle Champions represent the service. All Managers Objective 11. Our Council is adaptable and focused on delivering best value for our residents Action Status Progress Due Date Note Owner Implement required complaints management process enhancements 31-Mar-2023 Action progressing as planned. Development work has progressed and the test system is now available. The system will use online forms and will allow Citizen Relations to manage complaints and reporting. Lorraine Payne Explore enhanced telephony technology solutions 31-Mar-2023 Action progressing as planned. Potential technical solutions have been examined. Stakeholder meeting underway to progress call recording and queue positioning. Stephen Daly Implement the Fit for Future Actions for Contact Centre and On-line from Housing Repairs Report – Phase 1 31-Mar-2023 Action progressing as planned. Working party in place continuing to address issue and agree next actions to be taken, including process changes. Stephen Daly Further Review Town Hall arrangements 31-Mar-2023 Action progressing as planned. The Town Hall structure is integrated with the Facilities Management restructure and it is anticipated both will conclude by the end of the calendar year. Amanda Graham Review structure of Facilities Management Service 31-Mar-2023 Action progressing as planned. It is anticipated this will be concluded by the end of the calendar year. Amanda Graham
Page 4
Action Status Progress Due Date Note Owner Support progress of integration of payment and cashless software 31-Mar-2023 Action yet to start, continue to liaise with Education who are leading this programme. When the programme begins Facilities management will be a key stakeholder. Amanda Graham Undertake planning and preparation of new Council Strategic Plan 2022-2027 31-Mar-2023 This action has been completed as planned. The 2022-27 WDC Strategic Plan was agreed at October Council. The 2022-27 Strategic Plan is the core corporate document for the organisation, and sets out the priorities and outcomes for delivery over five years and the performance measures required for reporting progress. Nicola Docherty Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Risk of Failure to meet citizen expectation and service standards Risk of citizen dissatisfaction due to us not doing what we say we will when we say we will. 30-Nov-2022 There are a number of actions and strategies in place to monitor service standards and customer satisfaction in partnership with services across the Council. Stephen Daly Failure to effectively manage and learn from complaints There is a risk of damage to the Council's reputation. If complaints are not handled effectively, there can be an adverse effect on the public perception of the Council which can lead to a lack of trust in the services provided. 30-Nov-2022 Risk reconsidered as part of the yearly planning process. No change to perception of risk. Stephen Daly Objective 12. Our residents are engaged and empowered
Page 5
Action Status Progress Due Date Note Owner Enhance intranet content and ensure compliance with accessibility 31-Mar-2023 Action complete. Process in place to identify issues and address them. Guidance and feedback is given regularly across the council to reduce the instances of issues. Jonathan Muir Develop Strategic Communications Strategy 31-Mar-2023 Action not started. Due to vacancy of Communications Manager this action has not progressed. Amanda Graham Prepare and implement a communications campaign road map 31-Mar-2023 Action delayed. Due to other competing priorities this action has been delayed. Amanda Graham Undertake review and design of strategic performance reporting ensuring compliance with statutory obligations. 31-Mar-2023 This action is progressing as planned. A desktop and peer review of Public Performance pages has been completed. PPR pages have been updated with work continuing to ensure they meet the statutory requirements and enhance the user experience of accessing Council Strategic performance information. Strategic planning & performance framework 2022-27 was presented and accepted at PMRG in October. A review of Benchmarking performance (LGBF) will be the focus for the final quarter of the current year. Nicola Docherty Risk Description Current Assessment Target Assessment Date Reviewed Note Owner Risk of Ineffective Communications / Reputation Risk Ineffective use of corporate communication channels may result in messages that are inconsistent with authorised responsibilities or established performance measures. Employees without intranet access or email access may not receive communications. Not effectively managing corporate responses to adverse events may lead to an erosion of the Council's reputation. 30-Nov-2022 There are a number of processes, strategies and monitoring in place to ensure communications are effective both internal and external to the Council. Amanda Graham Action Status Cancelled
Page 6
Overdue Not on track In Progress and on track Completed Risk Status Alert High risk Warning OK Unknown