Democracy Spraffa

Item 15 - Appendix 6

West Dunbartonshire Council · 17 August 2022
Back to Corporate Services Committee — 17 August 2022 and its agenda

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Page 1

WEST DUNBARTONSHIRE COUNCIL
Appendix 6
GENERAL SERVICES CAPITAL PROGRAMME
ANALYSIS OF PROJECTS AT GREEN ALERT STATUS
PERIOD END DATE
PERIOD 3
Budget Forecast
Spend
£000 £000 % £000 £000 %
1
Project Life Financials 30 0 0% 30 0 0%
Current Year Financials 30 0 0% 30 0 0%
Project Description
Project Manager Karen Shannon
Chief Officer Laurence Slavin
Project Lifecycle 31-Mar-23 31-Mar-23
2
Project Life Financials 50 43 86% 51 1 1%
Current Year Financials 7 0 0% 8 1 10%
Project Description
Project Manager Karen Shannon
Chief Officer Laurence Slavin
Project Lifecycle 31-Mar-23 31-Mar-23
3
Project Life Financials 40 5 12% 40 (0) 0%
Current Year Financials 35 0 0% 35 0 0%
Project Description
Project Manager Karen Shannon
Chief Officer Laurence Slavin
Project Lifecycle 30-Sep-23 30-Sep-23
30 June 2022
Budget Details
Project Life Financials
Spend to Date Variance
Planned End Date Forecast End Date
Main Issues / Reason for Variance
The various claim forms and departmental reports have been reviewed and updated and the relevant online request forms were submitted to the
Digital Sub-Group to be converted to Online Achieve Forms.  The various claim forms and departmental reports have now been converted to
Online Achieve Forms and are in the process of being tested. Once complete, the supplier will take matters forward with their design team. An
anticipated timeline for completion of the project, taking into account the various stages i.e. development, testing, going live etc. will be drawn up
in conjunction with the supplier at that time.  Budget spend anticipated in 2022/23.
Mitigating Action
None required at this time.
Mitigating Action
None required at this time.
Anticipated Outcome
Upgraded version with PCI compliant telephone payment system.
Electronic Insurance System
Acquisition of a claims/incident management system supported by an electronic document management
system.
Payment Card Industry Data Security Standard (PCIDSS)
Module would ensure that WDC were compliant with the current requirements of PCIDSS for card payments
without the need for numerous costly workarounds
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Budget rephased to 2022-23 as version upgrade of the Council's cash receipting system is required beforehand and is currently underway.
Main Issues / Reason for Variance
Budget rephased to 2022-23 as this is a number of mini projects and the first part is the version upgrade which is actively progressing. After this
upgrade we can move onto other enhancements which are anticipated to finish in September 2023.
Mitigating Action
None required at this time.
Anticipated Outcome
Enhancements to the cash receipting system including PCI compliant telephone payment system.
Anticipated Outcome
Upgraded Electronic Insurance System.
Enhancements to Cash Receipting System
To enhance the cash receipting system in the way payments are made and allocated to back office by
increasing the level of security that is required for online payments made by customers
Planned End Date Forecast End Date

Page 2

WEST DUNBARTONSHIRE COUNCIL
GENERAL SERVICES CAPITAL PROGRAMME
ANALYSIS OF PROJECTS AT GREEN ALERT STATUS
PERIOD END DATE
PERIOD 3
Budget Forecast
Spend
£000 £000 % £000 £000 %
30 June 2022
Budget Details
Project Life Financials
Spend to Date Variance
4
Project Life Financials 60 5 8% 60 0 0%
Current Year Financials 25 0 0% 25 0 0%
Project Description
Project Manager Adrian Gray
Chief Officer Laurence Slavin
Project Lifecycle 31-Mar-22 31-Oct-22
5
Project Life Financials 5 0 0% 5 0 0%
Current Year Financials 5 0 0% 5 0 0%
Project Description
Project Manager Jackie Nicol Thomson
Chief Officer Laurence Slavin
Project Lifecycle 31-Mar-23 31-Mar-23
6
Project Life Financials 53 13 25% 53 0 0%
Current Year Financials 33 0 0% 33 0 0%
Project Description
Project Manager Alan Douglas
Chief Officer Peter Hessett
Project Lifecycle 31-Mar-24 31-Mar-24
Agresso development
The purpose of this project is to carry out an upgrade of the Agresso Finance System which was last
upgraded in 2015. The requirement to upgrade is to maintain a level of support available from Unit 4 who
have advised that support for older versions of the system is being reduced.
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Delays in completion of required data cleansing prior to the upgrade have caused the start of the upgrade to be deemed too close to the financial
year end to risk disruption to preparation of the draft final accounts. The upgrade will be delayed until October 2022.
Anticipated Outcome
Purchase of software for accounting for leases.
Planned End Date Forecast End Date
Main Issues / Reason for Variance
The purchase of software to allow new accounting treatment of leases to be appropriately reported is on track. Full spend anticipated FY 22/23.
Mitigating Action
None required
Mitigating Action
None possible at this time.
Anticipated Outcome
Development of Agresso system later than originally anticipated but within original budget.
IFRS 16 Database
This is a system which will ensure that WDC has the correct level of information and adheres to correct
reporting of IFRS16 - Leasing. 
Mitigating Action
None required at this time.
Anticipated Outcome
Solicitor support for Capital Projects, with full budget spend anticipated.
Solicitor Project Support for Capital Projects
Solicitor costs to directly support capital projects
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Trainee solicitor in place. Budget will be fully spent.

Page 3

WEST DUNBARTONSHIRE COUNCIL
GENERAL SERVICES CAPITAL PROGRAMME
ANALYSIS OF PROJECTS AT GREEN ALERT STATUS
PERIOD END DATE
PERIOD 3
Budget Forecast
Spend
£000 £000 % £000 £000 %
30 June 2022
Budget Details
Project Life Financials
Spend to Date Variance
7
Project Life Financials 30 0 0% 30 0 0%
Current Year Financials 10 0 0% 10 0 0%
Project Description
Project Manager Pamela Clifford
Chief Officer Peter Hessett
Project Lifecycle 31-Mar-23 31-Mar-23
8
Project Life Financials 15 4 24% 15 0 0%
Current Year Financials 11 0 0% 11 0 0%
Project Description
Project Manager Stephen Daly
Chief Officer Amanda Graham
Project Lifecycle 31-Mar-23 31-Mar-23
9
Project Life Financials 421 232 55% 421 (0) 0%
Current Year Financials 91 3 3% 91 (0) 0%
Project Description
Project Manager David Main
Chief Officer Amanda Graham
Project Lifecycle 31-Mar-24 31-Mar-24
Re -imagine Antonine Wall  
Council's capital contribution towards the multi-partner (five local authorities and Historic Environment
Scotland) Rediscovering the Antonine Wall project which is also funded by the Heritage Lottery Fund.
Anticipated Outcome
Preservation of Historic Site.
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Council's capital contribution towards the multi-partner (five local authorities and Historic Environment Scotland) Rediscovering the Antonine Wall
project will be paid by the end of the financial year.
Mitigating Action
None Required.
Transformation of Infrastructure Libraries and Museums
To improve performance and efficiency of Council's Libraries and Cultural Services.
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Work is underway to progress furniture replacement at Dumbarton, Duntocher and Parkhall libraries during 2022/2023.  Budget of £0.1m has been
rephased to  next financial year for Dalmuir library as work is currently scheduled for 2023/2024.
Main Issues / Reason for Variance
Improvements to Contact Centre telephony were completed as scheduled during 2021/2022.  Further works have been scoped and agreed for
improvement to Housing telephony, benefiting both residents and the Council.  A review of the out of hours service is currently being undertaken
including work to upgrade telephony.  Any works will also incur professional fees for necessary scripting works.  We are also exploring call
recording technology across all the Contact Centre telephony.  It is anticipated these projects will be completed during the financial year
2022/2023.
Mitigating Action
None required.
Anticipated Outcome
Review of service requirements & telephony functionality will inform works to improve citizen experience.
Telephone System Upgrade
To improve Housing Repairs telephone platform for incoming calls, providing improved Management
Information.
Planned End Date Forecast End Date
Mitigating Action
None required.
Anticipated Outcome
Project carried forward to align with Asset Management programme.

Page 4

WEST DUNBARTONSHIRE COUNCIL
GENERAL SERVICES CAPITAL PROGRAMME
ANALYSIS OF PROJECTS AT GREEN ALERT STATUS
PERIOD END DATE
PERIOD 3
Budget Forecast
Spend
£000 £000 % £000 £000 %
30 June 2022
Budget Details
Project Life Financials
Spend to Date Variance
10
Project Life Financials 3,987 1,187 30% 4,000 13 0%
Current Year Financials 1,662 0 0% 1,662 0 0%
Project Description
Project Manager Sarah Christie/Michelle Lynn
Chief Officer Amanda Graham
Project Lifecycle 31-Mar-23 31-Mar-23
11
Project Life Financials 1,700 26 2% 1,590 (110) -6%
Current Year Financials 1,590 26 2% 1,590 0 0%
Project Description
Project Manager Michelle Lynn/ Sarah Christie
Chief Officer Amanda Graham
Project Lifecycle 31-Mar-24 31-Mar-24
12
Project Life Financials 40 0 0% 40 0 0%
Current Year Financials 40 0 0% 40 0 0%
Project Description
Project Manager John Anderson
Chief Officer Amanda Graham
Project Lifecycle 31-Mar-22 31-Mar-23
Anticipated Outcome
Project to be delivered on budget and within revised timescale.
Glencairn House
Re-development of Glencairn House in Dumbarton High St to a purpose built library and museum.
Planned End Date Forecast End Date
Planned End Date Forecast End Date
Main Issues / Reason for Variance
The original projected spend has been affected by internal and external delays due to the Covid 19 recovery, a reduction in the scope of the
Clydebank Town Hall project, a change in the delivery date for the Clydebank Museum at Clydebank Library during the contract award stage, while
the new Dalmuir Library and Gallery had to be rescheduled for approval in August 2021. Officers are now making progress to get projects back on
track, projects will still be delivered in full, and a review of optimism bias will be undertaken in the projections for 2022/23.
Mitigating Action
None available at this time.
Heritage Capital Fund
Heritage Capital Fund.
Mitigating Action
None required
Anticipated Outcome
New floor fitted in Alexandria Community Sports Hall.
Alexandria Community Centre Sports Hall re-flooring
Alexandria Community Centre Sports Hall re-flooring
Planned End Date Forecast End Date
Main Issues / Reason for Variance
The Alexandria Community Centre Sports Hall continues to be utilised as COVID-19 vaccine centre during 2022/23 and the work will be
postponed until the last quarter of the financial year.
Main Issues / Reason for Variance
Project in design phase and planning application will be submitted August 2022.
Mitigating Action
None available at this time.
Anticipated Outcome
Re-development of Glencairn House in Dumbarton High Street to a purpose built library and museum, within budget albeit later than originally
anticipated.

Page 5

WEST DUNBARTONSHIRE COUNCIL
GENERAL SERVICES CAPITAL PROGRAMME
ANALYSIS OF PROJECTS AT GREEN ALERT STATUS
PERIOD END DATE
PERIOD 3
Budget Forecast
Spend
£000 £000 % £000 £000 %
30 June 2022
Budget Details
Project Life Financials
Spend to Date Variance
13
Project Life Financials 1,422 202 14% 1,422 0 0%
Current Year Financials 1,422 202 14% 950 (472) -33%
Project Description
Project Manager Patricia Kerr
Chief Officer Victoria Rogers
Project Lifecycle 31-Mar-23 31-Mar-23
14
Project Life Financials 60 50 83% 60 0 0%
Current Year Financials 17 7 40% 17 0 0%
Project Description
Project Manager Patricia Kerr
Chief Officer Victoria Rogers
Project Lifecycle 31-Oct-22 31-Oct-22
15
Project Life Financials 1,297 60 5% 1,297 0 0%
Current Year Financials 1,297 60 5% 1,100 (197) -15%
Project Description
Project Manager Brian Miller/ Patricia Kerr
Chief Officer Victoria Rogers
Project Lifecycle 31-Mar-23 31-Mar-23
ICT Modernisation
This budget is to facilitate ICT infrastructure and modernise working practices.
Planned End Date Forecast End Date
Main Issues / Reason for Variance
All PC replacements for High Schools have been received in time for installation during the summer break.  Supplier lead times for laptops and
chrome books have improved but exceed pre-Covid delivery times. 
Anticipated Outcome
Technical aspect of the project is complete and WDC assisting with user testing. Delayed but on budget.
ICT Security & DR
The project is for the enhancement of security systems, server replacement and the update of corporate
applications to ensure compliance with 15/16 PSN requirements, to enhance the disaster recovery
capabilities of WDC.
Planned End Date Forecast End Date
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Technical aspect of the project is complete and WDC are assisting with user testing. Delayed but on budget.
Mitigating Action
None available at this time.
Mitigating Action
Continue to escalate and meet framework suppliers to confirm delivery lead times.
Investigate other procurement routes as well as adjust the project scope to replace where stock allows.
Anticipated OutcomeMost of capital allocated to HSCP will be used to review/replace the current case management systems and will be rephased in line with the
project plan. Supply chain delays may continue to impact delivery and spend.
Internet of Things Asset Tracking
Asset Tracking.
Main Issues / Reason for Variance
Storage Area Network (SAN) tender approved and contract signing in progress. Switch replacement in progress. Server replacement at scoping
stage.
Mitigating Action
Monitor supply chain issues. Continue tendering processes and implementation stages for each project.
Anticipated Outcome
Anticipate the majority of budget being spent this financial year but some works are planned for the last quarter of the year for Public Sector

Page 6

WEST DUNBARTONSHIRE COUNCIL
GENERAL SERVICES CAPITAL PROGRAMME
ANALYSIS OF PROJECTS AT GREEN ALERT STATUS
PERIOD END DATE
PERIOD 3
Budget Forecast
Spend
£000 £000 % £000 £000 %
30 June 2022
Budget Details
Project Life Financials
Spend to Date Variance
16
Project Life Financials 450 190 42% 450 0 0%
Current Year Financials 173 13 7% 173 (0) 0%
Project Description
Project Manager Dorota Piotrowicz/ Patricia Kerr
Chief Officer Victoria Rogers
Project Lifecycle 30-Sep-23 30-Sep-23
Mitigating Action
Continue to monitor the various workstreams to accelerate aspects of the project where possible if suppliers can provide resource. Continue to
Anticipated Outcome
Budget spent but delayed.
365 Implementation
Project services to delivery Microsoft 365 Implementation including 3rd party supplier, training, technical
consultancy etc.
Planned End Date Forecast End Date
Main Issues / Reason for Variance
Project spend relates to internal and external resources to implement new systems, processes and user training skills.  Mailbox migration aspect
of the project delayed until cloud backup is implemented. Procurement of backup has started and target implementation is September/October
2022.  Implementation of device management functionality in 365 is expected to go live in September 2022. Information governance workstream
baseline review is complete and action plan is being developed.